888 PLAYER REVIEWS(813)
Philip M
17 January 2025
Comment from ca.trustpilot.com
Slot games very poor with not enough providers. I play the European sites and find them alot better with more game provider's and find the payouts alot better. 888casino.com is owned by william hill. Their RTP is very poor and you have to play £1000s to be lucky to win a jackpot. They also have bonus features that you have to constantly keep putting money in to get the full feature. This drags you in as if your going to win big and are left very disappointed as the bonus ends with a small win. I put £200 in to build a feature that when it popped it give me £20. I'm going to close my account as I have no faith or respect for this gaming site.😕😞
Rabi El-shamlee
14 January 2025
Comment from ca.trustpilot.com
Do not use this website they stole my money £ 11000 See you in court you scammer I don’t know how they allow this company to operate in the uk
C.williamd
11 January 2025
Comment from ca.trustpilot.com
You will never win with this site an even if you do you won't get it, worst gambling site by far it needs shutting down now
Dean Baker
11 January 2025
Comment from ca.trustpilot.com
Impossible to win with sign up bonus as you need to wager 30x which is never going to happen and you just end up losing your deposit. 100% avoid
Truth Sayer
08 January 2025
Comment from ca.trustpilot.com
Corrupt thieves. Closed my account because they’re corrupt thieves, they refuse to refund what I had left in my account. Vermin
Consumer
29 December 2024
Comment from ca.trustpilot.com
I opened an account and deposited played some more and won so withdrew funds and when I went to log back into my account was blocked so I emailed them and apparently self excluded which I did not I alsowent on there online chat and spoke to Marian who was extremely rude and unhelpful refused to get me a manager no response to the three emails sent all I want is the winnings I’m owed that in the cashier app says awaiting process sent in documents says takes 72 hours which is absolutely ridiculous as could just look into release my funds and then done so I have gone onto resolver as they clearly don’t care about there customers
Ashley Riley Riley
28 December 2024
Comment from ca.trustpilot.com
Over two months ago joined 888 they took £50 out of my account then put a temporary block on they asked for proof which I sent them I’ve emailed them about 10 times but still have block account and no refund
Honeywell
28 December 2024
Comment from ca.trustpilot.com
this gaming site is no longer legal.888.com changed to evoke. the help section is all type recorded messages that repeat. they request loads of identity that even gambling commission say is suspect. lesson to be leant here, always check the website out on trust pilot. 888.com went bust in January 2024. the question you need to ask is..........why is it still running, taking deposits,but not paying out any winnings. you would think google would ban them from advertising
Andrew
25 December 2024
Comment from ca.trustpilot.com
Avoid at all cost, I played £30 back in May/June time and went to withdraw £80 and after a few days of not receiving my withdrawal I messaged with live chat to be told that I OWE THEM £30 as my account was debited and they didn’t receive funds, but when I go onto my bank account it clearly shows I paid £30 and it never bounced back so have going back and forth for months and MONTHS I just keep getting told from live chat that the security team are “LOOKING INTO IT” and that “WE’VE FORWARDED IT TO THE CORRECT DEPARTMENT AND WILL CONTACT YOU SHORTLY” it’s a joke I even spoke to a supervisor and finally got some email correspondence only to be told the exact same sentences I keep getting from live chat WHICH WAS ABOUT 2 months ago and I messaged live chat and asked for a supervisor and got put back to the same one I spoke to in the first place and was told again that the same sentences as in previous chats, if I could give MINUS STARS I WOULD avoid AvOiD AVOIDDDD
LLDS=TRASH
20 December 2024
Comment from ca.trustpilot.com
Mega wheel bonus was the only reason I did use 888 casino coz u was able to win free spins with no wagering req. However 2 months ago they change rules and now any free spins always stay on BONUS balance means impossible to wager it 30x. It was always nearly impossible to even hit free spins now its impossible to win even when it's land. Thanks for nothing. Not recommended.
simon clark
18 December 2024
Comment from ca.trustpilot.com
Registered, deposited an amount, didn't enjoy the play, that's a personal opinion. But tried to close and withdraw !!!!IMPOSSABLE !!!!I assume I've lost my deposit? Fancy if I'd of won? Would I of been able to withdraw a profit? Be afraid, be very afraid!
Karolis
18 December 2024
Comment from ca.trustpilot.com
Ruuuuun. Run as far as you can from this company.Problems on each step... With verification (but only if you win something) if you are loosing, you are perfect customer, but just don't try to win. If you do, you will go through hell with verification and especially withdrawal.Worst betting company in the world without any doubt.
Thomas welsh
15 December 2024
Comment from ca.trustpilot.com
Subject: Urgent Request for Refund and SupportDear 888 Complaints Department,I am writing to express my deep concern and frustration regarding a serious issue that has significantly impacted my mental health and financial stability.Over a period of three years, I have been battling severe mental health issues, including a mental breakdown and psychosis. With the support of my psychiatric nurse, I took the crucial step of self-excluding myself from all gambling sites. However, during this vulnerable period, I was able to deposit over £800 with 1 hour into my 888 account.These funds were derived solely from my disability welfare payments provided by the Department for Work and Pensions. And my social fund loan also a fuel support payment, my compromised mental state, I was unable to control my gambling habits, leading to devastating consequences.As a result of my actions, I have experienced severe physical health deterioration, as I was unable to afford essential necessities like food, gas, and electricity for extended periods. I am now under the care of the NHS mental health team and am prescribed antipsychotic medication to manage my psychosis.I am formally requesting a full refund of all deposits and losses incurred during my time with Sky Vegas. I believe that the company failed to implement adequate measures to protect vulnerable individuals like myself.I am prepared to provide any necessary documentation, including bank statements from my Bank of Scotland account, to verify the deposits made from my Department for Work and Pensions benefits.I urge you to take immediate action to address this matter and provide the necessary support.Thank you for your prompt attention to this urgent matter.
Twlshy
11 December 2024
Comment from ca.trustpilot.com
Hi I have a chronic gambling problem and over the past year it got worse I deposited every penny I had in my bank account to 888 and lost all on slots I have been suffering from drug induced psychosis and had no control over what I spent
Paul Paul
09 December 2024
Comment from ca.trustpilot.com
Worst gambling app, minimum £10 deposit and you cannot withdraw £5 only £10, also they do not have daily spins. Theres loads of other better platforms than this.
HA
07 December 2024
Comment from ca.trustpilot.com
I am not going to say 888 is crappiest site all on line poker site are crap. I have not lost massive amount just $22.00 but it is the way you loose not by bad betting or bad luck that does not happened all the time. I was told by friend about it and thought try and see. Lost hands with pocket AA, KK, JJ and 99 once twice I may accept but all the time there is something fishy about this site
Terry Bird
30 November 2024
Comment from ca.trustpilot.com
I am not impressed with this site.I thought it was an okay site I one some money a while back and since then, I have even come close. I know you can't win every time, but at least give the illusion that you came close. The game I played cold, red, white and blue 7. Seems to skip.Just before it's going to stop. Like I said, you don't win every time, but at least give the illusion that you might win.
Rachel
25 November 2024
Comment from ca.trustpilot.com
888 literally used this phrase in a message to me where they refuse to say why they have blocked my account from receiving bonuses."we always aim to balance fairness and transparency for all players" I have never come across a more unfair company and the fact they talk about transparency whilst 2 lines before refusing to give me a reason for their nonsensical decision shows you exactly what kind of company they are.They don't even have the decency to reply to me as a person, give me anyone's name who was involved in the decision and say there is no chance of there being any reconsideration of their decision. I have tried for weeks to get a response from them. I have been moved around from LiveChat to Reddit and back again and even after weeks of asking all they can be bothered to say to me is they have made the decision and it is final.The contempt they have shown me as a customer of theirs for many years is unreal. If they really had any concerns about my account surely they would ban me but obviously they want to keep earning money from me. I have seen on here how badly they treat many of their customers. I have done nothing wrong and yet I don't get the bonuses and rewards thousands of other customers get and they refuse to tell me why.Have some courage 888 and stop hiding behind faceless BOTS. At least have the decency to put a name at the end of your communications.
Don't Worry
01 November 2024
Comment from ca.trustpilot.com
My account was closed on 888 with no explanation and my balance has been withheld with no valid reason, I’ve made several withdrawals and deposits and so they don’t have a problem taking your money until the want to scam you or withhold your money.I’ve emailed their support several times now and was told that someone will email me only to find that no one was planning to email me back r.e my account closure, I then messaged the chat again only to be given a URL for cashier where I can see my balance but now it is asking for documents and I have sent all 3 documents requested. Still my money is being withheld? Is this a plot by 888 to hold on to peoples money as long as possible? I would strongly advise against using this company their customer service is awful and their responses to your review are also fake, they don’t care about any of their customers. It’s now been 2 days since my account was closed with no reason and I’m still unable to withdraw my balance??? Why are you withholding my money 888???
Umed Sharif
22 October 2024
Comment from ca.trustpilot.com
I uploaded my documents but it never got verified and still waiting on my money to transferred back- I uploaded it but no emails and their online chat service is terrible - never using them
Isaka Yaku
20 October 2024
Comment from ca.trustpilot.com
No positive comments on 888 casino..why?
Mr Eddie Robertson
20 October 2024
Comment from ca.trustpilot.com
Rated 1 out of 5 stars13 Sept 2024They will not verify me/pay meThey will not verify me, after 3 weeks of attempting and contacting them they consistently deny all paper work. Drivers licenses, bank statements scans of all ids, also have pictures of me with the ids clearly shown. This casino is HORRENDOUS for customer support. Absolutely a joke. 4 hrs after posting got a response money in bank
Nino no way
16 October 2024
Comment from ca.trustpilot.com
I had a very disappointing experience with 888 Casino. It felt like all I did was deposit money, and in return, I got nothing. I was hopeful when I started playing, but the odds are stacked against you, and winning is almost impossible.I spent hours trying different games, but it just felt like a constant loss. The site seems more focused on taking your money than providing a fair gaming experience. It’s incredibly frustrating to invest so much and see absolutely no returns.Customer support was also a letdown. When I reached out for help, I received vague responses that didn’t address my concerns at all. It felt like they didn’t care about my experience or feedback.If you’re looking for a casino that values its players and offers a fair chance to win, I highly recommend you look elsewhere. 888 Casino is not worth the time or money!
Horun Abdulkholiq
13 October 2024
Comment from ca.trustpilot.com
888 is the worst plaace to gamble do not waste ur time and ur money there is no wining at all I have never seen a gambling app that u never win so guys worst place do not join or anything I regret joining
Sixhead SKF
12 October 2024
Comment from ca.trustpilot.com
Horrible site please take your money elsewhere. Played the megaspin wheel today and got 30% "free play" only apparently the free play isn't actually free and has a wagering requirement on it so its a really highly taxed bonus🤔🤔😳 I've reported to the gambling commission
Steven
30 September 2024
Comment from ca.trustpilot.com
No welcome bonuses they lied and account restricted after a few days. Calling the customer number is so difficult no responses. I later aid my withdraw with the assistant of R Ē F Ü Ñ D B Á Ç K Ñ Ë T help
A Giwa
28 September 2024
Comment from ca.trustpilot.com
They do not honour the welcome bonus, untrustworthy company. Best keep you money for the bigger companies.
Anthony Marshall
27 September 2024
Comment from ca.trustpilot.com
I am so happy it only took me 1 day to realise what a bunch of crooks this company are. Do not advertise best odds then shaft your customers by deciding not to pay best odds because you know we wouldn't bet without best odds. Got my money out before review as you never know
david fox
19 September 2024
Comment from ca.trustpilot.com
Dreadful company, never seen so many dead spins, $1200 with no bonus, I mean they don’t even bother trying to hide how right they have the RTP set, no wonder the CEO is the best paid in the UK!!
Michael Moran
18 September 2024
Comment from ca.trustpilot.com
Basically a scam. Take your money without verification. Try to withdraw and they want your D.N.A. pure scam. Never bet with these
Chris Kopp
17 September 2024
Comment from ca.trustpilot.com
Spend a little and win an ok amount. Spend your winnings and the odds jump tremendously against you. Robbing, thieving and deceiving. Not giving fair odds and they say "we're governed by the authorities & financial regulator!" Total BS
Ed Spencer Spencer
06 September 2024
Comment from ca.trustpilot.com
Restricted my account for no given reason.
Zgredek galka
03 September 2024
Comment from ca.trustpilot.com
No chance for winning , doesn't meter, how much u will deposit , this web site is create to take all of your money without any pleasure of gaming . No any chance for wining even 10f
Nick Walton
01 September 2024
Comment from ca.trustpilot.com
See you in Court :) After you deleted my account when i complained, I don't think you guys understood that i still had £1363.54 of my own deposited money in the acoount, So basically you've committed a crime called "theft". I probably suggest you pay this back, Ill give you 24 hours to respond, pleasure doing business withyou. NickWalton
customer
30 August 2024
Comment from ca.trustpilot.com
Brutal Casino avoid.
Adz Roberts
29 August 2024
Comment from ca.trustpilot.com
Absolute joke of a company I've been trying to get my account re opened and there just ignoring my emails now and I bet you when they reply to this post they make a comment about contacting them through the live chat which I can't do because I can't login this has been going on now for over a year
john connolly
23 August 2024
Comment from ca.trustpilot.com
This site is a scam folks avoid at all cost. They will not allow you withdraw any funds. They use every excuse to stop you withdrawing your money. This company is criminal and scamming people. They stole 255 euros from me.
Elton Vieira
16 August 2024
Comment from ca.trustpilot.com
The worst gambling site so far they where good enough to still money from my account but when it comes to pay they block my account and have been holding my winnings for over 3 weeks and still a struggle te get my winnings back I may have to report them to the bank for unfair withdrawals as they won’t allow it to do be carful everyone as they will do the same to you highly not recommended for any one plz opt for a more reliable gambling platform as 888 casino are a bunch of tithes
Dave
15 August 2024
Comment from ca.trustpilot.com
I would recommend no one to use this company / website as they are far from reputable. Bets not being paid out for weeks on end despite obviously winning and citing software issues. Also their customer support is only an online chat which is of no assistance and you need to contact them continuously citing the same issues and getting the same BOT replies. Far more ‘reputable’ betting websites/ casinos out there to use. 888 is a shambles
rdol
15 August 2024
Comment from ca.trustpilot.com
Spent £30 today, never managed to get more than that, I had no joke 20 bonus feature paying less than £10 all of them! It’s fixed, don’t play here! I’ll self exclude now!
Vanessa Tenório Cavalcante
12 August 2024
Comment from ca.trustpilot.com
My husband has been trying to make a withdrawal since Sunday 11/08/24 and they say that he needs to confirm the address even though it has already been confirmed with the driver's license. The attendants just say "Sorry about this, Sorry about that", they don't solve anything and they keep passing the problem on to each other. The worst casino site we have ever used. It is very easy to deposit but making a withdrawal is a major headache. Don't use this site, it is the worst there is.AFTER COMPLAINING THEY DELETED OUR ACCOUNT WITHOUT PAYING US.
Mr Caldwell
09 August 2024
Comment from ca.trustpilot.com
Used this casino for many years depositing thousands of pounds (use their promotional wheel spin and win spins 99% of the time) cut down on my spending and have now span the "random" bonus wheel and lost 12 days on the trot! Absolute scamming bellends !! Avoid them they're only interested when you are depositing large amounts of cash !!
Neil King
08 August 2024
Comment from ca.trustpilot.com
Bad choice of games. Just carefully picked games that your highly unlikely to win. Never had a bonus. Don't waste money here. Play lottomart or lottogo.
Hilary Preidel
27 July 2024
Comment from ca.trustpilot.com
Once again I need to contact customer service and nothing works. The help centre on the site is useless. There is no response. There seems to be no valid phone number . Once they had an efficient email service , but that seems to disappeared. One other site I am on have excellent customer service. Why not 888?
Sixhead SKF
26 July 2024
Comment from ca.trustpilot.com
Again another casino site that used to be so much better than it is now. I recieved a £3 bonus that i had to wager 30x (3x30=90) i won £132 in total, went to withdraw some and couldnt because the whole amount was apparently still bonus funds 🤔 so i played on and kept checking. It was only when id gambled a further £111 i got the notification that i was "now playing on cash balance" i had £21 left. Made a complaint and was basically told by a very rude customer services man that it was my choice to play on!! When i explained i had no choice because not a penny if it was withdrawable he told me to prove it 😡 said he wanted screenshots of the notification and wanted screenshots of there being no cash balance available to withdraw until i lost over £100. Anyone who plays with 888 knows the notifications just flash across your screen and disappear when you press ok so how on earth was i supposed to screenshot it 🤔 as for the bonus balance i didnt know it was gonna make me wager far greater than 30x until it happened and i was in the middle of it! I used to advocate for this online casino and have referred friends to it. Deposited nearly every day with them and have been a very good customer but this experience has made me think again. I was practically accused of being a fraud so im obviously not a valued customer despite the fortune i would spend monthly with them so as for now i cant see myself depositing with them again any time soon sadly. As for the customer service absolutely appalling, they have all your transactions in front of them so if they cant see when my bonus funds turned into cash how am i supposed to prove it. Very disappointing because up until that point id never had an issue with 888. Im so angry at my treatment im considering formal action against the casino and the customer service adviser who so rudely did nothing to resolve my complaint besides strongly imply im a liar 😡😡😡
Graham
19 July 2024
Comment from ca.trustpilot.com
This should be ZERO but there is no option. So my score of 1 is given for their highly skilled ability to steal and scam you out of winnings,Thieves is no exaggeration, it is warranted, mainly because apparently I don’t have any of their “ ever changing, unreadable, requested multiple times” ID. you know the ID I’m referring to … the ID they decide they need at that moment in time, until they change their mind and say they need something else ! Did you know “your deposits losses that far outweigh your winnings , that stuff! Well they’re OK with keeping that though. Those deposits don’t qualify for ID check’s apparently, Basically you don’t need ID to give them money, just for when you ask for some back…Crooks, thieves, harbingers of doom, the 4 horsemen of the apocalypse , flesh eating zombies. I would trust that list more than someone who works at 888 sports
Brian Bell
19 July 2024
Comment from ca.trustpilot.com
Avoid this bookmaker at all costs. I signed up for the £30 free bets offer, deposited and placed the required bet and they refused to credit me the free bets. They are a gang of spivs.
dionne b
19 July 2024
Comment from ca.trustpilot.com
Customer service team are useless and their ‘Second Opinion’ team aren’t much better. Tried withdrawing my deposit after I changed my mind. Two months later they still won’t return it because I have no valid photo id. I’ve sent many other proof of identity. The latest email states:‘ Thank you for contacting us and I hope that my email finds you well.Regarding your concern. if you don't have a phoyo ID, you could send us your passport or national ID or driver's license’ Translation: ‘sorry you don’t have photo id, if you could just send us photo id’. Absolute tosspots 😂
Mark
14 July 2024
Comment from ca.trustpilot.com
Like most online casinos, they can shut you down whenever they decide so it makes it impossible to win, and when you do they can refuse to pay you. Stay away from online casinos
Yit K Goh
17 January 2025
Comment from ca.trustpilot.com
Fully verified account without any bonus claimed. (Genuine Player, No arb bet, No fixed match bet)888 withdrawal payout intention is cleared. Try to delay, deny and disappear player funds. Silly actions and reasons1. Withdrawal method (system error, withdrawal policy and others)2. Withdrawal bank details (intentionally provide wrongly in system (swift code, email address, name) let the withdrawal rejected and unable to process the withdrawal)3. Withdrawal time (Try to delay and silent let player forget, small amount withdrawal took more than a month still under In Process status)4. Withdrawal Reprocess (Manually reprocess again and again to let player give up withdrawal or cancel the withdrawal to bet account, noticed the withdrawal status from Awaiting Process to In Process and to Awaiting Process and to In Process again and again. Never let the system to Processed status)Conclusion: Disgrace. Don't Waste Time and Energy, Bet Elsewhere. 888 have been penalised material penalty by Gambling Commission UK on social responsibility failed and share price slumped.
Fully verified account without any bonus claimed. (Genuine Player, No arb bet, No fixed match bet)888 withdrawal payout intention is cleared. Try to delay, deny and disappear player funds. Silly actions and reasons1. Withdrawal method (system error, withdrawal policy and others)2. Withdrawal bank details (intentionally provide wrongly in system (swift code, email address, name) let the withdrawal rejected and unable to process the withdrawal)3. Withdrawal time (Try to delay and silent let player forget, small amount withdrawal took more than a month still under In Process status)4. Withdrawal Reprocess (Manually reprocess again and again to let player give up withdrawal or cancel the withdrawal to bet account, noticed the withdrawal status from Awaiting Process to In Process and to Awaiting Process and to In Process again and again. Never let the system to Processed status)Conclusion: Disgrace. Don’t Waste Time and Energy, Bet Elsewhere. 888 have been penalised material penalty by Gambling Commission UK on social responsibility failed and share price slumped.