888 PLAYER REVIEWS(803)
Client
26 June 2024
Comment from ca.trustpilot.com
Avoid at all costs, 888 were very happy to take my son’s money but make it very difficult to withdraw. After sending all documents still find errors holding his money for over 3 weeks up-to now. At one point he found it so stressful as he has ADHD and very inpatient gambled his £200 winnings he was waiting to withdraw. Will be looking into the complaints procedures as this is unacceptable and they need reviewing from gambling commission. I can see it’s not just one off incident, so will be looking into how many customers and how much winnings this company has with held and they need to compensate with interest also. If people do not receive their winnings this actually constitutes as theft.
JACEK
25 June 2024
Comment from ca.trustpilot.com
STAY AWAY.THEY ARE SCAMMERS like many reviews here testify.DO NOT BELIEVE the reviews that say otherwise or the websites on the internet that supposedly verify online bookmakers.They are being paid off to lie as many scammers like 888sport.com get 5 star reviews so that unsuspectind new players can get scammed.I have learned the hard way unfortunately. There is maybe 12-15 online bookmakers that are trustworthy.Check out IBAS list of affiliated bookmakers to know the legitimate ones and STAY AWAY from the rest!!888sport.com curently prevents me from withdrawing 1099 Euro that i won after depositing 400 euro.They wont verify my account as they are always coming up with a new excuse every single time i send different documents so i now have to contact authorities and report them.Unreal how corrupt whole gambling industry is.STAY AWAY
robin edwards
24 June 2024
Comment from ca.trustpilot.com
Depositing and losing is easy with sport 888 but as soon as you have a win your account get restricted and can’t sign in. I’ve had no contact from 888 for a week now and I have £3100 in my balance that I can see I’ve contacted the gaming commission and they are investigating it, I’ve been on there joke chat room as my right to withdraw is legal so I asked 888 and they said go to safe cashier to withdraw but you have to upload documents and they don’t get back to you anyone know what else I can do they are just ignoring me. All I want to do is close my account and get my balance
Kerry Rosenkerr
22 June 2024
Comment from ca.trustpilot.com
I love this casino! It takes some time and effort to get verified I recommend using a computer to upload documents they request. The time frame for withdrawals is very fast like within 5 min fast! It’s worth it to get verified. The best selection of games is here also!
Paul James
21 June 2024
Comment from ca.trustpilot.com
AVOID 888 at all costs, so im playing i put in 50 pounds and i dont get one bonus like are you for real not even a sniff of one, ittle 1 pound here 1 pound there.and then as soon as i start to win im like nice they log me out and i cant log back into slots, but i can log into poker to play that and withdraw what i have.888 are scammers and i will be refunding all the money ive gave them....AVOID THIS SITE GO ELSWHERE, just look at the bad reviews they all say AVOID
LRC
20 June 2024
Comment from ca.trustpilot.com
Be warned, they make it very, very difficult for you to get your funds back. To start with it comes up with an error when you try and enter back details, but it’s not an error, it’s a block to stop you. You then have to provide your passport, bank statements, utility bills and other forms of ID before they put you into a queue to process…I’m now at 9 weeks and still no reply and no money back, despite using a complaint resolution company. Now waiting for gambling commissioner to review handling. Use another well know gambling company, not 888 as it’s not worth the hassle. No checks made whatsoever when you’re giving them money…handy for them perhaps.
Dorel munteanu
08 June 2024
Comment from ca.trustpilot.com
Scammers I have a deposit limit 2000£ a day I put 100£ and they block me for a month to not deposit scammers don’t play this site
Alex
06 June 2024
Comment from ca.trustpilot.com
I'm whit this s....t casino for while also i play slot games like 5 year. But never seen kind of casino whit rigged games even hit fs or bonus doesn't pay nothing they probably reset the server every 5 mins that's why slots are nothing pay out . I can't believe how they get ukgc license RECOMMENDED DONT PLAY HERE
Jayvan Lean
02 June 2024
Comment from ca.trustpilot.com
Signed up to bet on the champions league finals as they had a 10 pound money back bet builder promotion going. I signed up fine, deposited and bet. Lost the bet. I've now just been informed on live chat that I'm not eligible for ANY promotions and my account is being restricted! The operator very, very quickly closed the chat after she copied and pasted this drivel. I had already opted into the promotion - honour your contracts! I've basically just been scammed.They are in breach of the gambling commission, which clearly states they cannot restrict someone after they have opted into a free bet promotion. I have now contacted IBAS.
Mark G
29 May 2024
Comment from ca.trustpilot.com
really dissapointing...customer service awful and just boot you when not hearing what they want... 100% deposit match claims was put on my account after ran out of funds...limited time to use (if aware) refused to re credit...... last time they will see me!!!!!!!
Shaleen
26 May 2024
Comment from ca.trustpilot.com
My son used all my money on the site all they do is block your account asking for money back
Maximus_Gladiator
26 May 2024
Comment from ca.trustpilot.com
Another company in a miserable state! Supposedly one of the biggest operators, but I think it's practically ruined post-Covid! In the last 2-3 months, they have had the worst RTP rates in history! Almost every single deposit, regardless of whether it's small or large, you lose immediately! Whether you play with 0.20 or 10, it doesn't matter, you keep losing constantly! They've reached an unbelievable point! Whether it's due to the fines they've paid or the operators they've acquired recently, it's unclear, but it seems they've sworn to burden their losses on the players, determined to make up for their losses in this way! I recommend staying away for a long time. I requested my report for the last 2 months, and history has never seen anything like this! Moreover, their support system has collapsed! I talked to 3 live chat agents, all of them work with copy-paste responses! The names seem fake, as if they are all the same person. Additionally, they have closed communication via email! Understand their situation and stay away!
Maximus_Gladiator
22 May 2024
Comment from ca.trustpilot.com
Stay away from 888! I'm serious. I've been playing this company's games for 8 years, and in my opinion, they are going through the worst period in history! Unbelievable things have been happening in the last 6 months! Since they acquired William Hill, I think they are trying to pass the costs onto us players. I've never seen such bad RTP rates on 888. Look, I got the last 6 months report, and I'm writing it here for you. You'll be very upset if you get carried away with casino games here! My RTP rates month by month:1st month: 54%2nd month: 71%3rd month: 69%4th month: 87%5th month: 83%6th month: 80%There's no consistency with game RTPs, it's just a system that keeps you losing for 6 months straight. Moreover, they have set up a system that makes you lose consistently for almost 20-25 minutes. They've extended all spin intervals to wear you out and make you quit and switch to another game! Unbelievable things are happening, be careful and don't play casino games here!
Hang
21 May 2024
Comment from ca.trustpilot.com
Strong recommend don’t play at casino 888. I was withdraw money , it’s take too long even I don’t take the bonus money. And I also deposited 200$ I forget the put the message in the chat box. I lose that money. I try to chi tact customer services to give my reference number and time, date deposit but they didn’t want to help me. They send me email just ask me the same question and I give them all information they need but they don’t want to help . Bad service
PAN
16 May 2024
Comment from ca.trustpilot.com
Cannot withdraw funds what a joke can anyone help
R Simson
14 May 2024
Comment from ca.trustpilot.com
Place a bet, my bet won and now my account has been suspended. The online chat said someone from the relevant team will get back to me, I’m still waiting… This is not good enough 888
Mark Gill
12 May 2024
Comment from ca.trustpilot.com
Do not bet with them. They have only live chat and the agents suspended my account because I said two deposits didn't come to my account and it's stressing me out. He purposely misconstrued my chat by concluding that gambling is stressing me out. Also they stopped me on day three from bonuses.The company uses only e transfers and bank said they cant help as e transfers are same as dropping cash.I have used other sites since and it's day and night.
Falcon
08 May 2024
Comment from ca.trustpilot.com
Before i joined i had a good impression from 888.After i joined, it was pure deception.Honestly i can't even comment on the site functioning, the gambling, poker and so on, because i didn't even make it till there.I joined, registered and since kyc nowadays is the normal, i instantly did send my original id...which was denied?!So after this i did send my driver license, which was denied as well, good for me that at least my utility bill was accepted...humpf!Anyway, after this i started to ask questions and even complain what now exactly was the reason for rejection of my official documents, i did not even get an answer.Understand...i have never experienced a site who rejected official documents without a reason?!After this i did file 2 official complaints to 2 separated departments and didn't here ever since...So today, i contacted the support agents from this garbage site again to request for a deletion of my account.
Michael Vaughan
07 May 2024
Comment from ca.trustpilot.com
Been trying to get my account reopened for 5 months now n just keep getting sent around in circles avoid
Terry
03 May 2024
Comment from ca.trustpilot.com
GOONIES MEGAWAYS IS SHOCKING LOW PAY wow i have won in many slots in here but £3000 £2 spins not one bonus and anything over £20 you won’t get the collect it is literally the worst game on 888 do not waste your time in it
Arran Johnstone
03 May 2024
Comment from ca.trustpilot.com
Definitely avoid 100% fixed. Who ever is regulating online gambling are a bunch of jokers because so many are far from legit and seriously need looking at. Basically just stealing peoples money
george
02 May 2024
Comment from ca.trustpilot.com
Started ok and now it’s completely no good to use.your win rate drops below 10% and withdrawal times goin back into bank just isn’t quick enough.used to be good but it’s definitely feel In ratings
Tora Popa
02 May 2024
Comment from ca.trustpilot.com
5 days since I provided the requested documents and still no answer regarding enabling my account, I have a winning bet they won't give me the money as they locked my online account. Totally waste of money any other provider is better
David Clark
27 April 2024
Comment from ca.trustpilot.com
Bet on the Grand National and won. Only needed a card to place deposit. To withdraw winnings they want bank account details, recent bank statement and photo ID WITH signature. The only reason for this site to need that much information is to fake and steal your ID. I would report them to Action Fraud or other fraud agencies if you are struggling to withdraw funds from them
Barry Cameron
27 April 2024
Comment from ca.trustpilot.com
No option for zero stars.Trying to withdraw is a joke, no options other than wire transfer and you need to provide documentation so let’s see what happens.BUT no documentation needed to deposit so you can lose as much as you want without ID but can’t withdraw. AVOID at all costs and I’ve been betting with them for years,once I get my balance back I’ll never use them again.Oh I forgot to say they have no UK based telephone number so all contact is via a very long live chat as the one operator obviously deals with several chats at the same time because the delay is very annoying. 😢
Abbie Cassell
25 April 2024
Comment from ca.trustpilot.com
0 stars so bad. Took my money then blocked my account. Said they wanted a selfie from me holding my driving licence and a paperbill. I said I just want my deposit back I don't even want to play anymore. They said no they will hold the money until I provide driving licence and paperbill. I told them I have none of these items is there another way? They said use passport. When I said I didn't have this they said you need to send it. Scam site. I said I just want the money YOU let me deposit . You shouldn't have let me deposit if this was the case. Endless chats later still no luck in getting my money back. The 'supervisor' I spoke to repeated it then ended the chat. Absolute scam of a company.
Tora Popa
23 April 2024
Comment from ca.trustpilot.com
They blocked my account, I provided the documentation requested to open it again, they never replied back, no phone number, live chat ended conversation suddently
Simon
21 April 2024
Comment from ca.trustpilot.com
So today I deposit £60 and after about an hour I managed to gain a £70 balance so I decided to quit whilst I was ahead I withdrew the £70 and it stated pending (can take up to 1 buisness day)10 mins later I get logged out and now can't log back in as it says something went wrong please contact our support, so I am basically taking this as they have stolen my funds and closed my account for some unknown reason , Absolutely disgusted to think they can just do this , they are happy with taking your money but as soon as you withdraw they close your account , I am know going to contact the gambling committee regarding this as it is just shocking , Luckily I made a screen shot of my withdraw time and transaction id, I would advise people to do this incase this happens to you , but to be honest I would just give the site a wide birth (so laggy as well)PLEASE EVERYONE STAY AWAY FROM THIS COMPANY
Gr
20 April 2024
Comment from ca.trustpilot.com
I was having no issues and had a verified account. I received 3 withdrawals in March without incident. Nothing changed with my bank account or my 888 account. Fast forward 12 days and now I cannot withdraw. I have 2 pending April 11 and 15. The first one was “rejected by my bank” and they haven’t attempted the 2nd. I have sent my documents through the website and to several different email communications. I have spent far too much money on the site, even reached VIP status and now the $200 + $300 withdraw requests are still awaiting processing. I keep getting the run around, through chat function and through emails “sorry, we have no update for you”. I would not have put more in and attempted another withdraw if I would have known they were going to do everything in their power to keep prevent me access to the funds. They also refused to cancel one of the pendings so I could at least play with some of my money while they sort whatever out on their end. I just want the money back, which is still far less than I have put in.
Joanne Brimble
16 April 2024
Comment from ca.trustpilot.com
I like to give my honest opinion on these sites.i joined not long ago and it have been okay so far good gameplay fare returns but as I can see a lot of people are not happy with it.i have also been waiting for a withdrawal for a while which is frustrating.always set your limits guys.i will update on withdraw.i just messaged customer service I'm sure it was a bot
TUfty
14 April 2024
Comment from ca.trustpilot.com
I provided documentation to this Company and they come back and accused me of providing an out of date passport after stopping my account due to no verification on their system.As if it was not bad enough before dealing with this company, I advised them that if they looked closely they can view the passport expiring March 2027.Hopefully its not me but I think that's three years away. I feel that this Company has a lot to answer for and gives me an indication of how much attention to detail has gone down rapidly over the past ten years. Therefore I have asked them to delete all docs sent to them as I shall not be betting with them. How can you trust a company that cannot even get a passport expiry date correct!
matt
13 April 2024
Comment from ca.trustpilot.com
Scum bag company using rigged gaming to extort money from the general public.
petar kresimir
08 April 2024
Comment from ca.trustpilot.com
They don't pay!!! It's more than 8 months that i ve request a withdrawal after winning in casino the amount of 42891.20 EUR They block my account and i can not login in my account, I can't do nothing, they don't answer after 56 emails!!!This is their message after my request of withdrawal:Withdrawal request for the total amount of 42891.20 EUR - confirmation number is 690830871340They don't answer and they ignore my messages.
Yvette Khanyisile
06 April 2024
Comment from ca.trustpilot.com
I'm very much disappointed on this site , they allowed me to deposit close to £1300 with no wins only for them to bun me till the 27th of June . To me this looks more of a scam when I had hopes I would get the money back only to realise my depositing has been blocked . When I enquire I'm being told it'd for my safety where was the safety concern when you chowed £1300 this is not fair and I am giving others a heads up not to attempt . When I spoke to the consultant she ridiculed me and told me about an email even when I explained I didn't receive she then told me to check my spam . To a point she never bothered to end my conversation with her properly I don't even want to mention whether it was a racism issue but I felt highly and unfairly treated .
Devin
02 April 2024
Comment from ca.trustpilot.com
Reported 888poker and the incident ive had to Ombudsman and IGaming. They've had my 150$ failed withdrawal sitting in lingo and instead of returning it into my account they acted as if they didnt know and send me in a loop of phone calls to interac and wyzia only to be told 888 has it we return it 3 days ago. Call 888 back and "oh oh we had no idea" "i cant access this i will escalate this incident for you".. asking me for documents and stuff theyve had from me for years. I send again nd still..
Simon
01 April 2024
Comment from ca.trustpilot.com
Trashy Easter games that don't pay out , literally 20 bonus teasers and no bonus , highest base win 2 poundWe are talking over 400 spins here that I did at 1pound a spin , Why are these companies allowed to just Rob you , that's all they are doing , it would be OK if they paid out every now and again but they don't, I am absolutely disgusted , might aswell just burn your money if you continue to play here
Consumer
28 March 2024
Comment from ca.trustpilot.com
These CLOWNS will take your money and then close your account. Don’t even think of trying their help line or online chat support, it’s just sends you round and round, uploading images after imager with no response or response. An absolute JOKE of a company and I don’t know why they are still in business. STAY AWAY SCAMMERS
Scott
25 March 2024
Comment from ca.trustpilot.com
Signed up, deposited money I placed a bet they blocked my account no refund of the money I placed on the bet and what I had on the account they just kept it
Jake Piercy
23 March 2024
Comment from ca.trustpilot.com
Simple account using as expected is poor. Unable to verify account, despite having email saying account verified, customer service send generic replies and do not appear to be able to help.Good website, but clearly a very poorly run site
Rachi
19 March 2024
Comment from ca.trustpilot.com
Been playing a while takes ages to get bonus when I do pays out the lowest possible played lucky clover slots had bonus around 5 times gave me £2 not having good experience hopefully changes will update it I get some decent luck UPDATE....Played another 100 and guess what 2 bonuses both given again lowest amount of £2 I've banned myself from the site n won't be playing terrible payouts definitely rigged should of read the reviews first !!
Sara Deverill
18 March 2024
Comment from ca.trustpilot.com
Wish I had listened to all the negative reviews, first company I sign up after seeing an advert and it doesn’t work. Deposited £10 after creating an account and now saying they won’t pay the welcome reward?! Support is awful and clueless. Please everyone avoid . I can now understand why they are on the verge of bankruptcy 🤦♀️
Spencer Ashley
17 March 2024
Comment from ca.trustpilot.com
Absolute Joke of a company! Set up an account and they disabled it instantly! Asking for all sorts of ID which I provided. Which was then followed up by a request of a photo of myself holding my username and ID?!?! This is pretty much bordering on a data protection breach. I begrudgingly provided that though as well and have heard nothing back for nearly 2 weeks. All emails ignored and any sent from them are generic email template responses not actually assisting in anyway shape or form! AVOID!
Wayne osullivan
16 March 2024
Comment from ca.trustpilot.com
It's one thing to play and try your best to beat other players which is achievable, but its totally impossible to win against the software.I hate saying this but I am convinced the site is a total rip off and its impossible to make any mony on 888. I'm 55 years old and have won tournaments world wide since the 1980s and have been playing online poker for more than 20 years and I have NEVER seen things as bad as on here,I wouldn't mind but it's a nice site to play on but you atr extremely unlikely to win any money here also the place is full of SHILLS be carefully.
Lewis kerchuis
16 March 2024
Comment from ca.trustpilot.com
Do not use them for gambling, I was playing roulette and some error came up and my money disappeared off the table and it should have won, of course live chat took 10 minutes to respond saying they are useless then closed the chat when I didn't respond in 20 seconds.
Insane Man
13 March 2024
Comment from ca.trustpilot.com
Company is asking for an old card that isnt even in use anymore for verification! - Won't accept a new legitimate card. This company is making me ill. Actually ill.
James g
13 March 2024
Comment from ca.trustpilot.com
Do not play on anything that this company own since they have took over William hill they have run it into the ground they have lowered the rtp on popular slots so much that it’s impossible to get anything it is just not worth depositing and playing on anything every game is dead spins 888 holding are so greedy they have taken all the fun and entertainment away from a site that was once quite decent let’s face it they have had the biggest fine ever from the gambling commission which shows how corrupt these greedy scumbags are yet they were still allowed to keep their licence all in all 888 holdings think it’s perfectly acceptable to rip the public off as much as they can like I said and I can’t stress this enough do not gamble on any company they own they all run the same just there to rip you off gambling is a game of chance and I don’t mind loosing but these scumbags have taken fairness to another level there is nothing fair about any of the slots they provide as they have lowered the rtp so much it’s disgusting because now the game of chance has become a game of no chance and it’s wrong on so many levels the amazing thing is they do all this stuff then sit there scratching their tiny heads wondering why profits are down and that less and less people are using them well it not rocket science is it you dirty scamming PR!CKS
fei
06 March 2024
Comment from ca.trustpilot.com
Had my account suddenly closed with no signs prior, later got an email asking for information, which I immediately provided but they’d still ghost me for 4 months with no reply
GREGORY TRAHAR
27 February 2024
Comment from ca.trustpilot.com
Had an account with them for a number of years and wasn’t a regular user. I tried to withdraw my balance and got error messages, tried many ways for 30 minutes.Spoke to customer service eventually who said they would pass on request. Provided details as requested by customer service and advised withdrawal would be processed. Some days later got a message from Katerine B supervisor that further information and proof of id now required. Provided that and then after a couple of weeks still no money to my bank.Messaged Katherine B and still no refund weeks later. Been trying to get my money for over 3 months now.It’s only a littl amount, but will start a small court claim against them rather than allow them to get away with it.
Caz Morgan-Hague
26 February 2024
Comment from ca.trustpilot.com
I have had an 888 account for many years but stopped using them a long time a go as I had fallen out of love with gambling. A couple of years a go I started betting again and decided to see if my account was still active, which it was. I started using them again as they had some good offers and usually had decent prices on the horses, not so good on football though. Gradually over the past 18 months or so 888 have gone downhill so fast it is quite hard to believe, their offers have become less and also nowhere near as good. The £5 free bet for a 4/1 winner or above has ceased as also has best odds guaranteed on the horses. The football offers have become worse and their daily wish free spin game is absolutely abysmal.I hardly use them at all nowadays and was extremely surprised to learn that I have had my account restricted. I only found this out after one of their promotions I had taken part in failed to reward me with my free bet. I got in touch with customer service who told me I had to wait 72 hours to receive it. After I still had not received my free bet I then got in touch again to be told my account was restricted. Why they couldn't have told me the first time I contacted them I couldn't understand.Anyway I have withdrawn my money and moved on. Plenty of better bookies out there who will glady accept my money.
Mr Matthew Rundell Napier
28 June 2024
Comment from ca.trustpilot.com
If you like losing money then stay away from 888 you will be depositing money after money with no win worth looking at as they take more than you win TRUST me as I have played for a few years now
If you like losing money then stay away from 888 you will be depositing money after money with no win worth looking at as they take more than you win TRUST me as I have played for a few years now