888 PLAYER REVIEWS(803)
Taner and karolina
24 February 2024
Comment from ca.trustpilot.com
This company suspended my account immediately after i deposited in there. And asked me to provide my I'd with a selfie, proof of address and pictures of I'd, All so I can log in to withdraw my deposit back. Live chat didn't help me at all Joshua should be sacked after how he dealt with my quearry Also not recieved my free bets. Hope they lift this suspension immediately before I report them everywhere I can. How dare they treat people like animals. This is blackmail send us your documents or you won't get your deposit back. Manipulation at its best. I dont want to send you all my information for you to sell it to 3rd parties my information is personal and private. I have sent all I'd and expect to be able to log in withdraw and close account.
Richard
24 February 2024
Comment from ca.trustpilot.com
I have never used 888 or been in a bookie shop for over 30 years..There is only ONE winner and that is the bookie and these online companies. They are here to make money out of peoples misery. The only way to make money is by saving and working hard. Please don't give these people your hard earned money.
TanaMontana
21 February 2024
Comment from ca.trustpilot.com
Wow. This company was my favourite until this evening they restricted all my bonuses and free bets. Manipulated me into closing my account as I win to much and they not happy about this. They only want losers. Not my fault I win more than lose. 0 respect for 888. You owe me free bets good for you 888 you look great.
Karl
19 February 2024
Comment from ca.trustpilot.com
Nothing good to say about this company .. pure robbery. Everyone has been experiencing the same problems ... left short on winnings too many times , also bets not confirming after been on auto play continuously, then been logged out during live games and they don't let you log back in , if you are losing they will keep taking your money but if you could have won they cancel your bets... they owe me thousands I can only imagine what other people have been robbed of ..These need to be closed down. they're worse than telephone scammers because atleast you can have a conversation with them
Sue
18 February 2024
Comment from ca.trustpilot.com
This company allowed someone to fraudulently set up an account in my name. They performed an anti money laundering check on my details and set up the account on that basis without asking for verification documents (e.g. driving licence etc) from the fraudster. Trying to get in contact with this company is almost impossible. They are disgraceful and should lose their licence.
Harry Lloyd
18 February 2024
Comment from ca.trustpilot.com
This company doesn't like giving you bonuses that you qualify and when you got on customer chat there staff are useless and ask you for information they can clearly see at there end I spent thousands of pounds with 888 and I must say these are the biggest crooks In the game
Nick Hayes
17 February 2024
Comment from ca.trustpilot.com
This company breaches the terms of their gambling commission licence regularly. They allow you to deposit, bet and play for years then when they decide they don't want your business anymore the problems start. They lock you out of your account and start to ask for verification when the rules state that should be done before you gamble with them under s.17.1.1 of UK gambling commission rules. They make withdrawing difficult for winning customers using these unethical behaviours. They should have their licence removed.
dee_jay
15 February 2024
Comment from ca.trustpilot.com
Worst betting site ever , they should be criminalised , how a betting site blocks your account and funds, and they message you saying why aren't you gambling enough , why I don't spend all of my money there , I have reported these thieves to the gambling commission as they still have my money and no email responses for two weeks now,
Don Macaskill
12 February 2024
Comment from ca.trustpilot.com
My son self excluded himself (at my request) from 888 as he has a gambling problem, then went to his room, messaged 888 to say it was a mistake and they re-activated his account. He had already registered with "Gamstop" before the self excluded!!!
Nickie Oakwood
11 February 2024
Comment from ca.trustpilot.com
Another bookie so eager to take money yet drain it giving it back. Look you have to be a decent human and treat others as they treat you. It didn't take me days to upload my money to you. Do you understnd what safer gambling even means? It means that we can trust you to be deceent so we can have a SAFE gambling experience. Avoid at all costs. When you try to contact support the contact us form doesn't work. The tel number has been cut off I reckon due to the amount of complaints they receive. No live chat. Probably a couple of dimwitted chancers living in their Nan' basement.The only difference between 888 and a street mugger is the street robber comes to you with a knife. This company blatanmtly steals your money then makes you verify which never works. Thieving low down comnpany.
R A
10 February 2024
Comment from ca.trustpilot.com
I have been waiting for my withdrawal for 2 weeks now since January,27/2024 they have sent me 2 10 dollar e-transfers directly into my account without a email or password verification. 3 times now they have sent me 22,543$CAD with a email saying my withdrawal is approved and sent then the next day they come back saying I gave them invalid bank details when I have given my void check and bank details and verification 5 times already! What in the rite mind was I doing to play this casino I thought being regulated by Ontario I Gaming and Alcohol Gaming Commission Of Ontario would make you feel safe but this is a total hassle and is causing me emotional distress!
Charles L
10 February 2024
Comment from ca.trustpilot.com
Worst service ever for a online casino! Been waiting 2 weeks for my withdraw. Been a member 2-3 years. Easy to deposit not easy to get your winnings!!! Go to Playojo instead ! 24-48h you have your money.OH and their bonus (Daily bonus) never work. Always have to work. Poor employes.
Risteard
09 February 2024
Comment from ca.trustpilot.com
Absolute thieves. They will literally steal as much money as a gambler is willing to part with and then refuse to pay out.Stay completely away.
TH
06 February 2024
Comment from ca.trustpilot.com
Another one that asks for all your documents to verify the account then bans you from your account for no reason with no explanation given. I am sick and tired of websites like 888 asking for all your personal details and documents then ban you.This is after I have sent ALL my personal documents such as Driving Licence, Passport, Bank Details, Address, Contact Details etc...So all my personal documents are floating around somewhere ready to be used or more than likely sold on.Don't go near 888 if I were you. Beware of these Scammers
Tiffany Ruscoe
30 January 2024
Comment from ca.trustpilot.com
Never had issues withdrawing small amounts up to a couple of hundred. Then when it gets to a couple of grand they delay and keep delaying, 24 hours has now turned into 72 hours and then 5 consecutive days. Go elsewhere virgin games is far better and they're not as scamming as these lot.
Thomas Grimes
29 January 2024
Comment from ca.trustpilot.com
This company advertise best odds Guaranteed but this never happens. I bet two horses each way who finished 2nd and third . One was returned 50-1 . I was paid 22-1 the other was returned 16- 1 I was paid 11-1. Nit for the first time . Another finished third at 100- 1. I was paid 50-1 . No phone replies. No e mail replies from customer services . Dont waste your time with this company. They have already been fined £9million quid and 7 million previously. They are possibly the worst company ever .
Eoin Lyng
28 January 2024
Comment from ca.trustpilot.com
Won a few quid and they limited stakes to 1% of levels they previously allowed. If you have any intention of winning long term forget about these guys, scum.
Christopher
25 January 2024
Comment from ca.trustpilot.com
Worst casino company Let you deposit then block account over a week later still no answer just fob you off .avoid
Stephen Hicks
25 January 2024
Comment from ca.trustpilot.com
I queried settlement of a bet first by live chat and then my e mail. I have received no response.Any organisation that does not have a customer service phone number should be avoided.
Christopher
19 January 2024
Comment from ca.trustpilot.com
Do not sign up Created an account deposited over a hundred then it blocks me no live chat to speak with anyone and there’s still money in the accountSo they basically rob you and then don’t speak to you stay clear !
E Martin
19 January 2024
Comment from ca.trustpilot.com
Scam artists who don’t pay out. Avoid at all costs, they are not worth wasting time on.
Corrupt catcher
18 January 2024
Comment from ca.trustpilot.com
Doesn't deserve the one star DO NOT USE THIS SITE ONLY BOOKERS THAT HAS A WITHDRAW PROCESS WITCH THEY WILL ALWAYS FIND SOMETHINGS THAT EXTENDS THE ALREADY VERY VERY LONG PROCESS IN THIS DAY IN AGE WITH COST OF LIVING PRICE RISES THIS GAME WILL HAPPILY TAKE YOURE MONEY NO HASSLE SECONDS BUT PAYING OUT A WHOLE WHOLE DIFFENT STORY NO HEART CARELESS SCUMBAGS RUN THIS SITE THE OPTIONS DONT RUN DRY EVERY OTHER SITE I USE DONT HAVE THESES PROBLEMS MOST PAY OUT SAME DAY THE DAY THESE GUYS GET EXPOSED WILL BE THE DAY WE HAVE BEEN WAITING FOR AND SOON AS MY MONEYS DELTEING THE ACCOUNT AND MAKING SURE MY FAMILY AND FREINDS DO THE SAME AVOID AVOID AVIOID SCAM WIN MONEY YOU WIL NEVER SEE HOWS THIS LEGEL
Thomas Grimes
14 January 2024
Comment from ca.trustpilot.com
Should 888 have a license when the cannot cover potential winnings of £956 on a 4 horse accumulator ?.. yes.. 50 pence each way accumulator..refused . .. penny halfpenny operation .. Pound Shop Bookmakers
Desmond Kendryna
13 January 2024
Comment from ca.trustpilot.com
I have tried to logon to my account for the last three days but still unable to. I have tried deleting and re-installing the software, tried changing my password and tried complaining to 888 all to no avail. I cant even send a complaint as I get a message saying they have a problem. they say I am using the "wrong" password (I'm not) they say change it (but wont let me) now I'm locked out for trying to rectify there mistake. If only 888 was as quick at resolving problems as they are at taking money all would be fine. What a useless company with very poor, or non-existent customer support
Thomas Grimes
12 January 2024
Comment from ca.trustpilot.com
Tried to log on to my account but ..contact customer support came up . Tried phoning no answer. E mail them twice.. no answer .. . Possibly the worst company ever. They dont accept 5 or 6 horse accumulators if the potential winnings are high . I want to cancel my account but cant contact them and get my money into my bank. Terrible company
Ineta Joksaite
12 January 2024
Comment from ca.trustpilot.com
Wish i read the reviews... I had multiple wins playing the playtech games as they pay out faster and gives bonuses quicker.. Deposited £90 and managed to win over £300 and before I could take my winnings, they have completely blocked me out of my account with no way to contact. I am not leaving this like that.ill go to court if o have to. They will will have to pay extra for emotional damage.
Curtis Lane
11 January 2024
Comment from ca.trustpilot.com
Deposits too get access too a free wheel daily but they take it off me early because i didnt deposit more. Goes back on their promise because they wasnt earning more. Such a scam DO NOT TRUST THEM!
Malwina Skorupa
06 January 2024
Comment from ca.trustpilot.com
I finally managed to contact them, they replied: "(...)Please only contact us during the 8-week period, if you have further information to add, and be assured that we are dealing with your case."They reserve now 8 week period to response. Is there any more ridicules customer service in the industry ?
Kirk Watson
05 January 2024
Comment from ca.trustpilot.com
If could give no stars would . Joke of support gave me 10 seconds to respond then closed chat straight away. Been waiting 10 days for a transfer
Michael
04 January 2024
Comment from ca.trustpilot.com
nor bad casino but not good either if you win under 1k its okay no problem withdraw but if you try to get over 1k they will take as long as they can it can be a week, two or a month, i dont know where is the problem other casinos that i played they had no problem withdrawing over 1k in 24h no extra verification or all that what they do on 888casino website
Lori Robertson
02 January 2024
Comment from ca.trustpilot.com
What a scam of a poker site. Everything about this site is fixed. So much collusion. Same 5 players getting paid and hitting their 1 outer. Promotions are all scammed. NO CUSTOMER SERVICE. Filing lawsuit in London Ontario for false advertising. Hoping to get this company out of Canada. Please leave your experience here to warn others. ITS ALL A SCAM
dink mccatthy.
29 December 2023
Comment from ca.trustpilot.com
Worst betting company I have ever used, not even had an account for a full 24hours and they have blocked my account for abuse of promotions when I contacted them as I had unlocked promos but couldn't access them. So I used the live chat to get nowhere now going down formal complaints route I feel genuinely robbed and thry are acting as if they have been done over. Never ever ever sign up to 888!
Barry Harban
27 December 2023
Comment from ca.trustpilot.com
Don’t play I started cos seen a guy at work win and I never won until Christmas Day won £40 withdrawn it’s says complete and guess what guys no money tried phoning email etc please read this and avoid I stick with Betfred William hill and Ladbrokes not 888 or any of the others absolute scam
brendan patrick lowe
27 December 2023
Comment from ca.trustpilot.com
Absolute joke of a company I,d recently won a free bet but was not credited to my account and now been told my account is restricted , a business decision, I've given 1 star as cant give none
Eldar Helsinki
26 December 2023
Comment from ca.trustpilot.com
Why you should not play in the 888 room:1. No customer support at all. No one ever answer your emails2. Outdated and laggy application, that can randomly stop working in the middle of the game. 3. Personally they seem scamming players by “creating” action. As an example you have over pair on flop and some one soooo often hit the set and etc. I’ve played a mln hands there and I know what I am saying. It’s just a friendly advance. If you wanna play online please select the right room!
J Baker
25 December 2023
Comment from ca.trustpilot.com
Over 300 spins n no bonus game !? No thanks, close account. Bye
Anastassi Mikhailides
23 December 2023
Comment from ca.trustpilot.com
To update my problem with 888.They withheld my payments and after fighting them until now they admitted what they owe and now they asked for card verification (AFTER THEY TOOK MONEY FROM THE SAME CARD FOR YEARS) which I did.I received an email that they apologise and they will escalate the matter for me to get paid but until now they have not paid.I wish i could publish the email I received from them to let everyone see it and read it but there is no facility to upload it.
Stephen Eaton
21 December 2023
Comment from ca.trustpilot.com
Worst customer services in the business. 2nd mis-settled bet in a month. No phone number to call. Chat agents don't speak English, don't understand the issues and just say that the system is down. There isn't a phone number to call and they take an eternity to resolve their own mistakes. Surely judging by the average review the gaming commisson should do something about this. Quick to take your money. Unforgivably poor
Ziggy Zagg
19 December 2023
Comment from ca.trustpilot.com
Total trash site rigged garbage worst site I've ever played rigged rigged bull sh it go fk yourself 888 poker no wonder why nobody Play this sh it site fki ng joke close your site sh itt total fkin g joke
Marie Lynn
17 December 2023
Comment from ca.trustpilot.com
False advertisingPromotional offers unaccessibleGet told to send a video of me trying to claim promotional offer, shouldn't they know if I have claimed them by looking at my account or is that too much like hard work.
Mary Carter
14 December 2023
Comment from ca.trustpilot.com
Stay away the casino is rigged it dont pay out daily wheel a joke 250 quid on 20p stake and nothing i know u cant win all the time but with odds like this there dam right scammers
Michelle
12 December 2023
Comment from ca.trustpilot.com
wish I had read the reviews first, before I opened an account, I deposited was able to spin 6 spins then account locked, wanted id etc for verification which is fine but my monies are stuck in my account which is locked, why did you let me deposit? surely best practice would be to ask for verification BEFORE you allow deposits? customer service dreadful, emails have no consistency, each email tell you a different story, wish I never opened an account, have asked several times to close the account and send my monies back to me, what a surprise they said I cant until my account is verified? well why haven't you done that you have had my details for days !!!
Cliff
10 December 2023
Comment from ca.trustpilot.com
Read the other reviews. Tightest casino on the net. I only bet 40/50 cents a spin and $100 goes through in 15 minutes, no bonuses and no hits. It is the craziest thing I've ever seen. I'm not looking for a jackpoint, just some play time would be nice. Complete con. Stay away. There are plenty of real casinos on the net with the same games, that actually let you play.
Creggythfc
08 December 2023
Comment from ca.trustpilot.com
Just got off the phone to my friend who works for 888 and I asked him why,just because I won a few quid the night before and banked a bit.he was at home not work.gave him my info and found my account has been hacked by 888.com.iv been a loyal customer for some time and yet they let me spin 2,167 times without any free spins knowing that was their way of getting their money back.i have screenshot my counter and been advised what to do next.hacking accounts is a criminal offence so I will be interested what the outcome of this fraud investigation.action fraud are now involved.do you get this feeling of deja vu 888.if this is how you thank your loyal customers iv got 2 words for you.youre fired and shame on you.im disgusted.
Paul Deamer
05 December 2023
Comment from ca.trustpilot.com
Probably the worst site I have been on BOG gone ,free spins give you pennies , asked for verification after being with them for ages.
AMIR
04 December 2023
Comment from ca.trustpilot.com
I read the comments and I thought it could be a bad site but never had a problem. As far as I know 888 s got too many bonuses ,,,,that’s why most of players specially new sign up players gets those bonuses and doubled th deposit and win some cash then decide to withdraw but can’t do cause require wagering and become unhappy,, end up … I think it’s a great side too play with bad reviews
Stephen Eaton
30 November 2023
Comment from ca.trustpilot.com
Not returning my money...... I placed a first goalscorer bet with 888. The player did not start the match and came on after a valid first goal was scored....so far so standard, bet is void! Not with 888. They settled the bet as a loser and are refusing to refund my stake. I spent over 30 minutes contacting a member of their chat team....who surprisingly (and not for the first time in my experience) tried to tell me I was wrong (why employ people to resolve betting queries if they don't understand the rules?). Eventually I asked them to escalate the query up.....I later received and email to say it was still settled correctly! I have responded with the detailed betting rules for a FGS bet but as of now have still not been recontacted or refunded. The worrying thing was that the bet was a boosted special...so I wonder how many other customers money they have "stolen". Their customer service is horrendous and scouring the whole Internet I cannot find a number to just talk to somebody. Genuinely beyond words for how dreadful this experience has been and I've been a loyal customer for a long time.
tahir tetlay
27 November 2023
Comment from ca.trustpilot.com
Still i havent got my money back from themI dont understand how a U.K company can act like this and keep your moneyIve even asked to make a complaint and to escalate this but all they do is still just giving me back automated emails backI dont want anyone else to suffer like i amSo please stay away from them' They are honestly thieves They steal your money and get you in debt and want you to gambleAnd get in a black hole
tahir tetlay
25 November 2023
Comment from ca.trustpilot.com
So i deposited money once i was verifiedAnd once i done that my account was blocked they asked for my documents which ive sentThey asked for a pic off my card back and frontProblem is i have a WISE bank card which doesnt have the card number on the card its virtualIve sent them 15 emails to themAnd still they havent returned my money to meIve provided them with bank statementsBut still get automated emails backHonestly its affected my life and getting me in debtCustomer service is horribleStay away from these lotThey will get you in debtIm in a hole that i am getting deeper into
Insane Man
25 February 2024
Comment from ca.trustpilot.com
Everything is so complicated, had no issues with withdrawls but all of a sudden you need what feela like thousands of things in order to get your payout. I have uploaded i.d many many times and not heard anything to say it has been accepted. This company has caused so much uneeded stress and is making me ill. Other companies are much better like William Hill and Coral.
Everything is so complicated, had no issues with withdrawls but all of a sudden you need what feela like thousands of things in order to get your payout. I have uploaded i.d many many times and not heard anything to say it has been accepted. This company has caused so much uneeded stress and is making me ill. Other companies are much better like William Hill and Coral.