888 PLAYER REVIEWS(803)
Berk
21 August 2023
Comment from ca.trustpilot.com
Disgusting company.Do not respond to this email by saying "we are sorry, send an email to this address" etc. because you are not doing anything even though I sent several emails already.I have been trying to contact their transaction team due to an issue in my withdrawal. Their live chat agents and support team told me you will be contacted. It has been a week but nobody from transaction team contacted me.it is easy to get people's money but when it's time to pay them back you are disgusting. I will do everything to get people know about what a horrible and scammer company you are.
Hilary Preidel
19 August 2023
Comment from ca.trustpilot.com
I have played on 888 for some time and have found it a reasonable site. I am not a big gambler . I only play on two sites. So far I have only withdrawn small amounts - up to a £100 or so with no probs. However, I am having a problem accessing one if their free daily games. I have emailed customer services many times and get various responses , but still no access. This has been ongoing for a couple of months now . It is just the principle which annoys me. Why offer a free daily wish game and then not allow players to access , when they have met the criteria.
JC
18 August 2023
Comment from ca.trustpilot.com
Dodgy company. Opened account fine, deposited funds, then blocked. Blocked because I already had an account which I'd forgotten about, but why not block before taking my money. I have been emailing all week and getting nowhere, one even suggested I log in to see the withdrawal status, erm hello I'm blocked! Now the latest excuse is my name doesn't match the PayPal account! Which i find unlikely unless i made a spelling error setting up the 888 account but I wouldn't know because I'm blocked! Surely sending the money back to the original method shouldn't be an issue? Since i never got the chance to spend any of it before been blocked. I rarely gamble luckily, but if I do it will never be with these online ones now, totally put me off.
Dawn Evans
18 August 2023
Comment from ca.trustpilot.com
888 casino, this company will take your money straight away without any checks, but when you want to withdraw your money they put it in processing and refuse to pay out unless you send in proof of who you are, and when you send proof, they then want you to send copies of old expired cards, it's been overa month now and I am still waiting, there UK landline does not exist. I am surprised they still have a gambling licence in the UK as there customer service is shocking, if I had known this company was this bad at paying out I would not have joined.
Florinel Chirila
15 August 2023
Comment from ca.trustpilot.com
I had a very bad experience on access site 888, they are liars, I don't recommend playing, I made two withdrawals and I was scared that I was taking money from them, I received an email that I sent them some documents and by checking them, they decided to close my account, no I recommend this site, measures must be taken and the site permanently closed as soon as possible so that other people are not robbed
Thomas Grimes
15 August 2023
Comment from ca.trustpilot.com
The "scaredy cat " bookies that doesnt accep
Pringle Dave
13 August 2023
Comment from ca.trustpilot.com
They have got rid of Poker Sit and Go's without telling anyone. Inexcusable and for no reason. I won't use this site again.
Liam
13 August 2023
Comment from ca.trustpilot.com
Took a while to get a response for my query but it get sorted in the end. Have used this website a long time and is good and reliable.
keith liversidge
12 August 2023
Comment from ca.trustpilot.com
888 complete scam operation. holding my money for months upon blocking my account.dont even bother e -mailing them. i am pretty sure non of them can read let alone reply.STAY AWAY .theres plenty of proper bookmakers out there which 888 is definatley not one !
John Harvey
12 August 2023
Comment from ca.trustpilot.com
I have email you so many times and set you passport to get my email addresss changed or my mobile number user name johnharvey25 I can't log in
Dawn Evans
10 August 2023
Comment from ca.trustpilot.com
Well all I can say is if I could give this site minus 5 stars I would, I have sent all my updated paperwork, and now they want a copy of my old visa card which expired last year, I explained this to them and they said get a copy from the bank...hahaha I phoned the bank for a copy they said we don't have it as it expired and seeing how they have taken money out of the new card and I have sent them all the documents I have they can not pay it into the old card they should be able to easily pay it into the new card, if they don't ask them again for the money, then take it up with the ombudsman let them look into it and they will have to pay for that, also any interest that I have lost out on.
Edstar
09 August 2023
Comment from ca.trustpilot.com
Absolutely the worst online casino.I'm playing for 3 month and I video everthing on this "fab" online casino.Soon I will upload everthing to let the other players see how "amazing" they are. Hope none will play here absolute waist of time and money.Avoid will all cost the 888 do not deposit not even 10 pounds they are worst online casino!!..
Anastassi Mikhailides
07 August 2023
Comment from ca.trustpilot.com
Well I had no choice but to give one star because it is the minimum option there is no lower.Anybody can have an account with any bookmaker and go to poker and play for free and you can get prizes to if you win.Well 888 poker have Freeroll tournaments that if you win you get a ticket for big tournaments.I entered a tournament that had around 3000 players not one of of us has to pay a penny but the prize is a ticket worth $320.- only the winner and the runner up get it.I won the competition and there was another player left and the money dropped from above which it does when you win and I got no ticket nothing.Everyday I checked to see if they put a notification in my account about the ticket nothing happened so I thought when the tournament for the 320 ticket comes I will get it .Couple of weeks later a friend of ours apparently plays with 888 told us that she won a ticket with the same company for$200.- and never got it.This made get in touch with them to see what is going on.This was the worst experience EVER it is impossible to talk to them and all you get is the same message by email so you cannot argue.The only thing that changes is the name of the sender and the rest is a standard procedure which means they don’t even read your email because they know exactly why you are messaging them because they are CONS.They should be INVISTIGATED and to my surprise when I looked at their reviews OH MY GOD! They must be really cons.This should not be allowed by any organisation WHEN YOU ADVERTISE SOMETHING YOU HAVE TO PAY WHAT YOU PROMISED.I spent more than 2 hours in this tournament for nothing.All I can say to those who are their customers is:BEWARE YOU ARE NEXT ONE WAY OR ANOTHER.And all I say to people who want to open an account with them is: DO NOT OPEN AN ACCOUNT THEY ARE NOT TO BE TRUSTED.
customer
04 August 2023
Comment from ca.trustpilot.com
Games often crash and won’t reload.Waste of time as they take the money for the spin and you can’t see the game.Happened 10 times in a row and everytime I play a game.
Segun Amusan
03 August 2023
Comment from ca.trustpilot.com
888 is rigged....I've played seriously over the past 18 months...I've filmed and run it against live play and other poker sites...the documentary will expose 888 bunch of criminals...variance I'll show you how they are ripping people off on a daily basis avoid
Danny Neville
28 July 2023
Comment from ca.trustpilot.com
Total con. You can bet as much as you like while you're losing, as as you start winning they cut the Internet connection. Despicable behaviour. How have they not been shut down!
Simon Smith
25 July 2023
Comment from ca.trustpilot.com
Unable to log in to my account and impossible to contact customer services without being able to log in. Worst site I've ever used in terms of customer service.I still have £525 in my account with no way of accessing it. Bunch of amateurs for a supposedly large and reputable company. Their customer service turns their operation into a micky mouse outfit.
Dawn Evans
24 July 2023
Comment from ca.trustpilot.com
I have been waiting for my withdrawal to be processed for 20 days and tried to ring the live phone UK number and this has been cancelled, I have been on the live chat on previous occasions and today they asked me for a copy of my driving licence and my visa or credit card with my last 3 digits I am phoning my bank and the fraud squad as I think this organisation has been cloned please be aware
Marie Lynn
23 July 2023
Comment from ca.trustpilot.com
All I can say is that this is the best site so far. If I could give more stars I would.
petermar
21 July 2023
Comment from ca.trustpilot.com
My account was blocked, supposedly some kind of investigation, I waited over a year for them to unblock. They demanded notarised documents, of course I sent them. I received an email that my account was fully verified, but I still cannot log in. The matter was reported hundreds of times, and still supposedly the relevant department checks the account, so 2 months checking ... Scammers stay away!
Toshi Mori
20 July 2023
Comment from ca.trustpilot.com
Similar concerns as the others posts listed here. They are more than accommodating and responsive when it relates to deposits but withdrawals have been a nightmare. It takes 3 days for them to respond a one liner (auto-messaged) and the request is vague. I have provided statements as they have requested but my withdrawal still remains as processing. You need to take initiative or they wont bother giving you your money. The help line and bots through their virtual services have been horrendous with little to no help. I do not want to get started on the amount of restrictions this website imposes on your sports bet and limits on each game.If you want to even have a chance to be considered as a reputable gambling establishment, I would recommend that you hire more staff regarding your verification team and funding department. I have lost the confidence in this website and once I am able to get my winnings, whenever this is, it will be the last.Another recommendation is to not have a bot or person answer everyone's concerns with the most generic answers or copied support links which are little to no help. Unfortunately, customer service is non-existent. If you would like to assist 888, please reach out to me directly to get this resolved.
paul mcvay
20 July 2023
Comment from ca.trustpilot.com
I wish I would have read theses reviews before I joined as I wouldn’t have.So exactly the same complaint as every other person on here, so must be the same thing they’re doing to every one …( your card doesn’t match your name )Biggist load of bull I’ve ever heard as if I’m gona use someone else’s card .(same excuse when you come to withdraw winnings eh )Well I sent of my driving licence to them that got confirmed within a hour ok 👍Then got asked for proof of Apple Card and Apple ID ??? Which I have screen shot as per email…but doesn’t direct you where to upload it .so sent in a email .This is day 2 I’m documenting the replies and creating a TikTok about the journey a customer has to go through to get his £300 winnings from this company 888.com ..will let you know the outcome .
Sarah Jane Mulchrone
18 July 2023
Comment from ca.trustpilot.com
They are withholding winnings. For a few weeks they claimed the pictures are blurry, or not received. Now they can no longer claim this, as they've had the copies sent so many times, they are just ignoring me.Every day you ask the chat bot / person with poor english and every day they say they will escalate it, goodbye. Weeks. I don't know at what point to go to a solicitor. Their usual bot will reply here and say just contact the only email address or speak to the chat again. And so it goes on. Quick to take money but if you win significantly I don't see how you get your money. There are no managers, no phone line, and no other contact than offshored botted chat box.
alfredo luaces
16 July 2023
Comment from ca.trustpilot.com
I have been playing on this site for a while and did not have any problem until now but on 4/7 I had a nice win on a game show and since then I have been unable yet to withdraw my money. I have £5008.89 ‘awaiting process’ and nobody tells me what the problem is. They tell me that my documents have now been processed and that they will escalate to the relevant department but nothing seems to be happening. I intend to follow the process to take them to court as I have lost faith in that they have any intention to pay me. Once this has been resolved I will never play on this site again. In fact it has make me think if is worth it gambling online at all. Things only go smoothly when they are taking your money. I will recover my money from these individuals but I have resigned myself to the fact that it will take a while.
phil
15 July 2023
Comment from ca.trustpilot.com
I have an account with 888 and play there now and then. The reason i leave a 3 star review is that according to Trustpilot further information on the company 888 are responding to 99% of negative reviews but not flagging them and having the reviews removed, which is great as it would seem some other casinos are rapidly able to silence any negatives and its highly annoying and makes research pre deposit/play more lengthy and annoying on the various casinos I choose to sign up too.Final say: you can win a nice amount at any casino as the game providers are shared but you have to read up these days, take time to think and research :)
connor reader
15 July 2023
Comment from ca.trustpilot.com
The worst site by far. Been on skyvegas 5 years and still play. Been using 888 for 2 days and I’m already getting rid of it. If you want to have fun this definitely not the place to go you’ll get 6 minutes playing time with £30 with zero wins… and if you want to win money… you’ve got NO chance.
Laurence Pierce
15 July 2023
Comment from ca.trustpilot.com
It’s like they don’t even try to hide the algorithms anymore! New players will win big within the first few games, then if they withdraw the money, they’ll never win big again, unless of course they deposit more money. If you play live poker you’ll know that the type of hands you see on a regular basis online, are rare as blue moons in live play. 888 is the sort of poker you see in Casino Royale where everyone in the hand hits monsters. The rarest occurrences online, it seems, are hands being won with a simple Ace high, which happens all the time in live play. I’m honestly not sure how they get away with it, legally. There must be something in the small print somewhere but I’m not going to bother looking. I’ve already given them enough of my time and money. My STRONG recommendation to you is to not bother with online poker, particularly 888. It’s 100% a scam. Save your money and enter live tournaments instead!
DEAN GRAHAM
14 July 2023
Comment from ca.trustpilot.com
I am absolutely fuming at this company, I make an account, make a few deposits & to my amazement I win £350, I withdraw it. Next day my accounts blocked. I had to go through a lengthy email process back & fourth with multiple agents, finally the operations team accepts my documentation & reopened my account, I then deposited more, won again another £200, so this is now £550 they owe me! I made a total of £172 in deposits keep in mind! & Again the very next day... Account is blocked again!!! Now they just aren't responding to emails, even when they do it's just a response saying your account is with the relevant team. They just won't pay me, robbed me blind!
Charlie
10 July 2023
Comment from ca.trustpilot.com
Hi guys hope everyone reads this. I deposited £350 on my friends phone with my own account and my own bank card as my phone was broken at the time. I added my own card to his Apple Pay and signed into MY own account. I got lucky and won 3k. Upon trying to withdraw it they asked me for ID which I uploaded and was accepted. They then closed my account and have been asking for the past 8 days for proof of Apple ID and wallet which I have also sent over numerous times and explained myself many of times and I keep getting the same email back. My winnings and my own money is stuck in my account I can’t access it I can’t withdraw it and I’m pulling my hair out over it. Online chat is absolutely useful there is no contact number I have emailed over 13 times with evidence of my own bank statements clearly showing it was my card and my account and quite simply my money just logged in on my friends handset. Please if anyone can give me any advise on how I can get my funds back and my winnings in to my bank account and to have this account fully closed and to be done with this absolute shambles of a company.If I could give 0 stars I really would. The fact I email every single day showing proof it’s my bank my bank statement my card and simply my friends phone and they can’t just simopky withdraw my funds but quick enough to take them. It’s an absolute shambles. Pleas please get this sorted 888 it’s causing much stress and financial issues I’m fed up of it and have no where to turn.
D.T.A Sheehan
07 July 2023
Comment from ca.trustpilot.com
Put my money in immediately blocked my account didn't make one bet. Uploaded idea no response avoid at all cost
James
06 July 2023
Comment from ca.trustpilot.com
Withdrew quite a few times for low amounts and had no problem.Try to withdraw a more substantial amount 6k and now have to upload countless documents. Uploaded everything requested and no response other than one photo is blurry, so re uploaded and nothing back. BULLS**t! Shocking betting company, happy to take your money but find any way to get out of paying!
keith liversidge
04 July 2023
Comment from ca.trustpilot.com
Hopeless agents.and extremely rude.often just cutting me off when obviously they have had enough.verification took an eterenty .still holding funds of mine and have blocked acces to my account !!no respones to daily emails guessing they hope i get fed up and keep my money..aint gonna happen 888.. have you noticed all the bad reviews you get on here ? off the wall idea but do not say contact us on bla bla email ..because you never reply !! i know why you cant speak to anyone on the phone in person..you would need a complaint handling team of hundreds...useless..unorganised .rude wished i had never signed up
Adrian Ionescu
04 July 2023
Comment from ca.trustpilot.com
If you what to loose your money this is the best choose, you will never win. For sure you can do better whit your money don't just give them for free. You will never win.
Ville Ikonen
30 June 2023
Comment from ca.trustpilot.com
Horrible experience with customer service. My account is verified 14 times. Now it have been locked like 2 months. I have verified all my documents but customer service or operation team dont aswer or send any information what documents they need. I have played there like 10 years, my id has checked 12 times, every paying method like 15 times, customer service answers maybe once in a week. Most disrespectful experience in my gaming history. Could be great site but very very bad customer service with months of waiting without any information.Stay away. There is 100 better sites with mga license without that kind of problems.
Mary Mongan
27 June 2023
Comment from ca.trustpilot.com
scam scam give u bonus and then u never get ur winnings avoid this site no matter what u wont get ur winnings
sam joe
26 June 2023
Comment from ca.trustpilot.com
Site is trash rewards are ridcilous useless i been gambling only thing i been getting is "free roll ticket" thats it. THat pretty much is meaning less cuz if you win the free roll and win satelite ticket for entry if you lose early in the game then the freeroll you won't mean't nothing....I ended up perm self exclusionMy best advice is to play on Party poker and ggpoker they have alot of rewards before you even deposit
LT
21 June 2023
Comment from ca.trustpilot.com
I was told my source of funds had been accepted yet I’m still restricted. Up to 21 days to review source of funds documents is nothing short of ridiculous. I had it “escalated” but that’s clearly a lie because I’m still restricted after nearly two weeks. Arline P incredibly rude on live chat. Not acceptable. Otherwise liked the site but until I’m unrestricted it’s 1/5 for me. Slowest verification process I’ve ever experiencedEdit: still no response, daily emails sent. I want to be compensated for this horrendous treatment.
Simon Smith
18 June 2023
Comment from ca.trustpilot.com
Hopeless service.Worst customer service of any online gaming site I've ever experienced.No customer service available to any member that is unable to log in. I have been unable to log into my account for over 6 months. There is over £500 in credit in my account and absolutely no way of being able to access customer support without being able to log in. Their customer support phone lines have been permanently closed. This suggests to me that 888 are a failing company that are possibly about to go into liquidation.I would advise anyone NOT to deposit any money into this company's site.... you probably won't see it again.Within hours of posting gntjis review 888 replied stating that they are gutted to have missed the mark and thanked me for the feedback in order to improve. However... they have still NOT provided me with any way of contacting customer support or any way of resolving the issue and retrieving my money. Yet AGAIN... hopeless and continue to be so.
JOSH HIGHGATE
18 June 2023
Comment from ca.trustpilot.com
Crazy seeing all these negative reviews, Never once had any issuesThere's a promotion every day literally. My first withdrawal took 3 days but since that within a hour
RLWHARTON
08 June 2023
Comment from ca.trustpilot.com
If i could give this company 0 stars i…If i could give this company 0 stars i would, unfortunately i have to settle for a 1 star.Please avoid this casino at all costs.They are thieves.They are refusing to pay out my £800 winnings, this has been ongoing for the past week and half. Constantly asking for verifications.I have sent them my paypal information,My driving license,My partners driving licenseMy bank statementsMy bank transactions with the company.Yet they are still asking for the same documents.Either the people that work in the operations department are genuinely thick, or have been given simple instructions by there hierarchy to not verify.They was quite happy to take thousands of money of me however soon as it come to withdrawal they dont want to pay out.If i dont receive my money i will be taking you to court, i have enough documents to win the case. Simple as that.RegardsChelsea doolanThey finally paid out my £800I will be closing me account, you aint getting a second chance from me.Disastrous company
Ciprian Terpovici
31 May 2023
Comment from ca.trustpilot.com
Guys avoid this poker platform at any costs, the only winners on this platform are the AI robots and the employees.I did play more than 200 tournaments on this platform and I can assure you that is fully rigged you have, the system is absolutely awful horrible you have no chance of winning you will get beaten with any card combinations.This platform must be shut down by authorities, it is easy to be proven that is rigged.DO NOT PLAY ON 888 POKER PLATFORM, AVOID THIS COMPANY.
Marie Falcini
30 May 2023
Comment from ca.trustpilot.com
I really don’t understand some of these poor reviews.. my personal experience has been Excellent …. Great winnings… fast payouts… nothing to moan about.. 10/10 🥰
Yuri Brashkov
24 May 2023
Comment from ca.trustpilot.com
Avoid this casino at all costs including poker, this casino it is the most rigged of all online casinos and on poker tables you are playing with robots and you have no chance of winning, it is all an illusion.THIS IS THE MOST RIGGED CASINO ONLINE, DO NOT WASTE YOUR MONEY ON THIS SCAMMERS, AVOID THIS CASINO AT ANY COSTS, THEY SHOULD BE SHUT DOWN.
Rlindq Dunn
15 May 2023
Comment from ca.trustpilot.com
The 888 games are a con ,they give a bonus balance ,but you have to use all your own money first before you before you can dip into the bonus balance.IF YOU try and withdraw your own hard earned money from your account ,you will lose any money in your bonus balance account.Its all about squeezing as much money out the customer as you can,unfortunatley there is only one winner ,and its not the customer.
Gary Mitchell
13 May 2023
Comment from ca.trustpilot.com
Trying to get myself verified now for the last few day so I can withdraw some money I lost...NO bother taking deposits ..as soon as I look for a withdrawal...looking for id which I've provided and still waiting approval...3 days on...all forms of id and proof of address bring rejected, national driving licence and passport seemly not good enough as forms of id...all being rejected...now I've money in my account I can't withdraw...customer service is none existed...scam site please avoid at all cost
Malwina Skorupa
11 May 2023
Comment from ca.trustpilot.com
This company just dont respect clients, treat them arrogantly and in a unfairly way. After few winnings 888bet.com closed my account immediately, without a word saying that "they started investigation into my betting activity". They couldnt answer to me how long it will take or what is the problem with my betting (apart I won smth). This is shocking as they kept silence when I was loosing, never get any refund from them for any lost bets and now when I won smth they made up some mystery game to stop me from withdraw my fairly won money !!I am waiting for the case to be resolved 5 months now without any progress or respectful answer...
Adarsh Pandey
11 May 2023
Comment from ca.trustpilot.com
i am a gold vip customer of this casino. i haave almost deposited 200k-300k$ in this casino. generally it takes 1 day to process my withdrwal. but this time it been 2 days. my money is not processed and i am getting vague replies from the live agents about whats happening. the relevant team is looking into it bro no one is looking into anythinh oe else it would be fixed btw the amount is 4149.49$
Mark
08 May 2023
Comment from ca.trustpilot.com
DO NOT USE 888 CASINOAbsolute scamNo free spins on sign up and no 100% bonus on your deposit when depositing money.I deposited £20 and recieved no bonus and called the company up and they said they would not give me a bonus due to a 'business decision'Absolute conmen DO NOT USE
Tom Wilson
03 May 2023
Comment from ca.trustpilot.com
Signed up to 888, inputted all my personal details, name, date of birth, phone number, email address etc. Account was created and I was EMailed telling my that an arbitrary decision had been made not to allow me to claim the bonus promised. When contact refused to give rationale as to why then has taken my personal details and then refused. Refused to state if my details had been handed to 3rd parties for advertising.
JH
22 August 2023
Comment from ca.trustpilot.com
There is absolutely no way to contact them about anything. I did an online search that took me to a page that I was not able to find on their website. I filled in a support form and it wouldn't send. They seem to not want to provide any kind of customer service so I won't be giving them any of my money.It's a shame. It looks like a good website to play on but I have no way of knowing as I can't even ask the most basic question about the service. I will look elsewhere for online poker.
There is absolutely no way to contact them about anything. I did an online search that took me to a page that I was not able to find on their website. I filled in a support form and it wouldn’t send. They seem to not want to provide any kind of customer service so I won’t be giving them any of my money.It’s a shame. It looks like a good website to play on but I have no way of knowing as I can’t even ask the most basic question about the service. I will look elsewhere for online poker.