888 PLAYER REVIEWS(818)

sam joe
26 June 2023
Comment from ca.trustpilot.com
Site is trash rewards are ridcilous useless i been gambling only thing i been getting is "free roll ticket" thats it. THat pretty much is meaning less cuz if you win the free roll and win satelite ticket for entry if you lose early in the game then the freeroll you won't mean't nothing....I ended up perm self exclusionMy best advice is to play on Party poker and ggpoker they have alot of rewards before you even deposit

LT
21 June 2023
Comment from ca.trustpilot.com
I was told my source of funds had been accepted yet I’m still restricted. Up to 21 days to review source of funds documents is nothing short of ridiculous. I had it “escalated” but that’s clearly a lie because I’m still restricted after nearly two weeks. Arline P incredibly rude on live chat. Not acceptable. Otherwise liked the site but until I’m unrestricted it’s 1/5 for me. Slowest verification process I’ve ever experiencedEdit: still no response, daily emails sent. I want to be compensated for this horrendous treatment.

Simon Smith
18 June 2023
Comment from ca.trustpilot.com
Hopeless service.Worst customer service of any online gaming site I've ever experienced.No customer service available to any member that is unable to log in. I have been unable to log into my account for over 6 months. There is over £500 in credit in my account and absolutely no way of being able to access customer support without being able to log in. Their customer support phone lines have been permanently closed. This suggests to me that 888 are a failing company that are possibly about to go into liquidation.I would advise anyone NOT to deposit any money into this company's site.... you probably won't see it again.Within hours of posting gntjis review 888 replied stating that they are gutted to have missed the mark and thanked me for the feedback in order to improve. However... they have still NOT provided me with any way of contacting customer support or any way of resolving the issue and retrieving my money. Yet AGAIN... hopeless and continue to be so.

JOSH HIGHGATE
18 June 2023
Comment from ca.trustpilot.com
Crazy seeing all these negative reviews, Never once had any issuesThere's a promotion every day literally. My first withdrawal took 3 days but since that within a hour

RLWHARTON
08 June 2023
Comment from ca.trustpilot.com
If i could give this company 0 stars i…If i could give this company 0 stars i would, unfortunately i have to settle for a 1 star.Please avoid this casino at all costs.They are thieves.They are refusing to pay out my £800 winnings, this has been ongoing for the past week and half. Constantly asking for verifications.I have sent them my paypal information,My driving license,My partners driving licenseMy bank statementsMy bank transactions with the company.Yet they are still asking for the same documents.Either the people that work in the operations department are genuinely thick, or have been given simple instructions by there hierarchy to not verify.They was quite happy to take thousands of money of me however soon as it come to withdrawal they dont want to pay out.If i dont receive my money i will be taking you to court, i have enough documents to win the case. Simple as that.RegardsChelsea doolanThey finally paid out my £800I will be closing me account, you aint getting a second chance from me.Disastrous company

Ciprian Terpovici
31 May 2023
Comment from ca.trustpilot.com
Guys avoid this poker platform at any costs, the only winners on this platform are the AI robots and the employees.I did play more than 200 tournaments on this platform and I can assure you that is fully rigged you have, the system is absolutely awful horrible you have no chance of winning you will get beaten with any card combinations.This platform must be shut down by authorities, it is easy to be proven that is rigged.DO NOT PLAY ON 888 POKER PLATFORM, AVOID THIS COMPANY.

Marie Falcini
30 May 2023
Comment from ca.trustpilot.com
I really don’t understand some of these poor reviews.. my personal experience has been Excellent …. Great winnings… fast payouts… nothing to moan about.. 10/10 🥰

Yuri Brashkov
24 May 2023
Comment from ca.trustpilot.com
Avoid this casino at all costs including poker, this casino it is the most rigged of all online casinos and on poker tables you are playing with robots and you have no chance of winning, it is all an illusion.THIS IS THE MOST RIGGED CASINO ONLINE, DO NOT WASTE YOUR MONEY ON THIS SCAMMERS, AVOID THIS CASINO AT ANY COSTS, THEY SHOULD BE SHUT DOWN.

Rlindq Dunn
15 May 2023
Comment from ca.trustpilot.com
The 888 games are a con ,they give a bonus balance ,but you have to use all your own money first before you before you can dip into the bonus balance.IF YOU try and withdraw your own hard earned money from your account ,you will lose any money in your bonus balance account.Its all about squeezing as much money out the customer as you can,unfortunatley there is only one winner ,and its not the customer.

Gary Mitchell
13 May 2023
Comment from ca.trustpilot.com
Trying to get myself verified now for the last few day so I can withdraw some money I lost...NO bother taking deposits ..as soon as I look for a withdrawal...looking for id which I've provided and still waiting approval...3 days on...all forms of id and proof of address bring rejected, national driving licence and passport seemly not good enough as forms of id...all being rejected...now I've money in my account I can't withdraw...customer service is none existed...scam site please avoid at all cost

Malwina Skorupa
11 May 2023
Comment from ca.trustpilot.com
This company just dont respect clients, treat them arrogantly and in a unfairly way. After few winnings 888bet.com closed my account immediately, without a word saying that "they started investigation into my betting activity". They couldnt answer to me how long it will take or what is the problem with my betting (apart I won smth). This is shocking as they kept silence when I was loosing, never get any refund from them for any lost bets and now when I won smth they made up some mystery game to stop me from withdraw my fairly won money !!I am waiting for the case to be resolved 5 months now without any progress or respectful answer...

Adarsh Pandey
11 May 2023
Comment from ca.trustpilot.com
i am a gold vip customer of this casino. i haave almost deposited 200k-300k$ in this casino. generally it takes 1 day to process my withdrwal. but this time it been 2 days. my money is not processed and i am getting vague replies from the live agents about whats happening. the relevant team is looking into it bro no one is looking into anythinh oe else it would be fixed btw the amount is 4149.49$

Mark
08 May 2023
Comment from ca.trustpilot.com
DO NOT USE 888 CASINOAbsolute scamNo free spins on sign up and no 100% bonus on your deposit when depositing money.I deposited £20 and recieved no bonus and called the company up and they said they would not give me a bonus due to a 'business decision'Absolute conmen DO NOT USE

Tom Wilson
03 May 2023
Comment from ca.trustpilot.com
Signed up to 888, inputted all my personal details, name, date of birth, phone number, email address etc. Account was created and I was EMailed telling my that an arbitrary decision had been made not to allow me to claim the bonus promised. When contact refused to give rationale as to why then has taken my personal details and then refused. Refused to state if my details had been handed to 3rd parties for advertising.

Mr duncan scott
14 March 2023
Comment from ca.trustpilot.com
I’ve never had the misfortune of dealing with such an incompetent company. Trying to open an account is hard than breaking in to Fort Knox. Utterly useless service you can’t chat to them if your account is “BEING VERIFIED”, you have to email them. Then all you get is generic emails that mean nothing.It also appears that the “VERIFICATIONS TEAM”, properly only one person, only work from about midnight to 5am. AVOID THEM AT ALL COSTS UNLESS YOU ARE IN NEED OF A MENTAL BREAKDOWN”

darren belton
11 March 2023
Comment from ca.trustpilot.com
If i could give this company no stars i would. An error meant that the didnt pay out best price guaranteed meaning i was paid out at 7/1 when the price was 14/1. Not a problem you would think, and easily rectified? Oh no! 24 hours later and despite hours of live chat still havent recieved my money. Have now been told that someone will contact me in the next few days via email!!!! To say that i am fuming would be an understatement! With cheltenham around the corner please be aware, avoid these scam artists at all costs, they are sitting on my money and refusing to give it to me. I have escalated this with the gambling commision but please dont end up in my position, use a reputable compant, not these charlatans.

Paul white
08 March 2023
Comment from ca.trustpilot.com
Tried to register uploaded utilty bill as per their request. Unable to do so.staryed process on Saturday justvkept going round in circles joined anothervbetting site on Wednesday. 888 still not resolved this issue.

Jkb
08 March 2023
Comment from ca.trustpilot.com
What a rubbish experience £201 play 888 slots higest win £15. Ive Deleted my account and will stay BET365 all round better experience and bonuses

Marina Mikhieieva
07 March 2023
Comment from ca.trustpilot.com
I created an account February 24 and it was almost instantly blocked after deposit. Last 2 weeks I'm sending documents to verify identity and unblock it and have no results. I received last reply 1 week ago (they were saying that they will contact me within 72 hours) and after this - silence. I lost my $30 worth welcome bonus tickets (they expire in 1 week after deposit, I was replying to support's letters fast, within 2-3 hours, and they stopped reply at all, so I think it's not my fault that we didn't solve a problem in 1 week) and I guess I lost my €40 deposit because I can't login and withdraw it. Awful experience. Funny thing is that on beginning customer support was replying quick (within few hours-one day, even on Sunday) and operations team too (that's they who check documents for verification), and now I feel like I'm in some kind of black list and they think "okay that stupid person will write us 1-2 weeks more and after will stop writing cuz has no answer". Worst customer care ever. Don't even try to start play here.

GreenProject
06 March 2023
Comment from ca.trustpilot.com
Big scam web site . Just eat , no chance for wining any thing

Ed Blackmore
06 March 2023
Comment from ca.trustpilot.com
I joined this site three days ago. In that time almost all attempts to log-on have been met by the process just hanging (Google Chrome). I tried changing both my username and my password, but neither worked. Rebooting my PC occasionally works.Using MS Edge is ok at the moment, but what a mess.My signup offer - bet £10 get £30 free bets - hasn't been honoured. I'm now on wait for a chat representative and have been told for the last 40 minutes that my wait time is 1 minute.I also believe their games are fully rigged (similar to other comments here). I was offered £10 free casino chips, which I used for Blackjack. For ten straight hands in a row, I stuck with a hand between 17 & 20. On EVERY single hand, the dealer won.The genuine odds of that happening are almost impossible to comrehend.

Jeff Whitlock
05 March 2023
Comment from ca.trustpilot.com
Played on this site when visiting family in NJ. It’s been impossible to withdraw - my money has been stuck for like 2 years. Just got an email that they were going to deactivate my account. Attempting to withdraw again and got a cease and desist for logging on outside of NJ. What a fraud. Steer clear.

Mark
04 March 2023
Comment from ca.trustpilot.com
Before I begin I've read through these reviews and it sure seems like it's coming from an automated reply as all replies coming from 888sport all give the same response which I suppose is to fool people that they are taking on board peoples complaintsMy late wife was a gambler. I never knew about it. Her gambling consisted of loans etc. She overdosed and died and despite being utterly devastated and grief stricken I had to find out what caused this. She had been gambling with this corrupt company 888sport. She had registered an account with a variation in her surname. At the same time she also submitted her passport and a bank statement as verification. So it took 888sport 2 days to verify the account. She was allowed to deposit. They passed the verification . I mean this is mistakes that only someone illerate could make. I later discovered that she has at the minimum 7 previous accounts registered with them. I have no idea how much has been deposited but I would say thousands. Is not checking documents for errors in a new account not what they're supposed to be doing. I mean what else does the word verify mean. These people are trained to spot signs that someone is addicted but instead all they have done is exploit the situation. She deposited this time almost 1500. They clearly apply rules which suit themselves given any particular situation. They then tried to blame my wife stating that due to a change in details it was done to her. Not them that is expected to adhere to rules and regulations and keep vulnerable people safe from further related gambling harm.I am going to inform their regulator because something needs to be done. They don't care about the person behind the screen or their poor families and the consequences of not checking documents or just approving them anyway. If you are gambling please think about this story and the devastation it has left behind and what lengths these betting companies will go to. Absolutely heart broken

Frank Vescia
04 March 2023
Comment from ca.trustpilot.com
Stay clear of this site games are hindered and staggered if you do get a chance make you win substantially then screw you for everything you have.Then when you inform them you want to close your account your email bounces back.Gambling commission must investigate and shut these people down.

Stef
02 March 2023
Comment from ca.trustpilot.com
By far the best customer service, at least for their sportsbook. You can chat with them in minutes, whereas some other books take hours or days to get a problem resolved.

Thomas Grimes
02 March 2023
Comment from ca.trustpilot.com
Possibly the worst company I have ever used . Never try placing a 5 or six horse accumulator because it will be rejected. Eg. I tried placing 15x 50 pence EW doubles and £1 EW accumulator on 6 horses. The possible accumulator win was ten grand .. the doubles were accepted but the accumulator was rejected. Notice came up. The limit on this accumulator is ZERO . When you are looking at the runners for a British horse race ..it suddenly disapears because a foreign race has just started . Ad infinitum . I withdrew money from my account and left £3-50 . And that disapeared to . Nowhere to be found . 888 dont do best price ,so if you bet a horse at say . 8-1 and it wins at 14-1. You get 8-1 .. worst bookmakers in the UK apart from Ladbrokes. Who have every possible betting possibly on the planet ,apart from cockroach racing . I cancelled my account

Maciek Zklanuf
01 March 2023
Comment from ca.trustpilot.com
This is rubbish. I never expierenced less care about customer . I have done whitdrawal on sunday 26.02 today is 01.03 i still have no money . The most irritaiting thing is on my account is saying TRANSFERRED . transfered where ?

Dan Doore
27 February 2023
Comment from ca.trustpilot.com
Made a withdrawal went through fine redopsited made 2 withdrawals next day paid me one and put restrictions on my account to not pay me out the other said I need to verify my account I went to send it to them it said there’s a technical issue with sending them another scam way of holding onto your money and not paying out!

CJ
26 February 2023
Comment from ca.trustpilot.com
Appalling. Advertise excellent signing up bonus's only to not actually provide them. Online support agents are condescending and rude with no justification.

rubythesheep2
26 February 2023
Comment from ca.trustpilot.com
I made an account. Added £10 was suspended within minutes. I've never had an account with them. I'd best get a refund or I'll be going to my bank and reporting it to the fraud department!

Aigars Millers
24 February 2023
Comment from ca.trustpilot.com
Another auto reply, nothing changed, they just keep saying- it’s been several accounts on same email, then I need to provide my username etc. nothing stopped them from taking money, everything was fine. Problem is when you want to withdraw. Try to avoid

Samantha Lowe
24 February 2023
Comment from ca.trustpilot.com
If I could rate no stars I would. Signed up and deposited my money. They then suspended my account and requested documentation. I’ve sent it several times now but they just ignore my emails and still have my money. It’s only £30 but it’s still my money not theirs! Why take my deposit then suspend my account asking for ID to prove who I am and then refuse to reply or acknowledge me. It’s theft and they’re a scam!! Avoid at allllll costs!!Update. They responded asking for ID AGAIN!! 6 times I’ve sent them it and now a 7th. I’ve asked them to close my account and they have ignored my request ?♀️

Aigars Millers
23 February 2023
Comment from ca.trustpilot.com
As I said before, auto reply- then waiting and waiting and waiting. Scammers are scammers. Avoid them

Loukas Dedes
23 February 2023
Comment from ca.trustpilot.com
They have stole for me 1800£No explanation just irresponsibly people pass to other people the problems Thief's I want my money back now

Dave Enderby
20 February 2023
Comment from ca.trustpilot.com
Have been betting with this company for over 2 years, have never withdrew any money, I like a bet on the horses, sometimes I win, sometimes I lose, but suddenly I am now restricted to 62p maximum bet on the horses, do your self a favour, don't waste your time betting with this company

roy
20 February 2023
Comment from ca.trustpilot.com
aaaaargh! their support is so frustrating as they don't seem to read any email you send them carefully. I sent them a query which they failed to answer adequately several times. I asked to escalate and they said I can send it over to Manager. I did and didn't get reply from manager but from a previous respondent and they failed to answer adequately again. I replied saying I'm very unhappy and annoyed and asked for info on their formal complaint process and the body I go to if I remain dissatisfied as they've not escalated my complaint as I previously requested. All they said in their reply was I can send it over to Manager again!!!!!!!

Aigars Millers
19 February 2023
Comment from ca.trustpilot.com
Have been playing for a bit- no problem. Quick deposit- quick withdrawal, till one day they just block access to account, asked me to provide documents ( which I did) , no response, still have money left in account. Only they said- if I will attempt to open another account- they will block that straight away and keep all money. Really? They think-people are so stupid? Now just need to wait for automatic replies with no results

Raymond Doran
13 February 2023
Comment from ca.trustpilot.com
This company is a total con use any excuse to lock people's funds sterling clear

Adarsh Pandey
13 February 2023
Comment from ca.trustpilot.com
I love the casino. I can't deny it. I just play on it because I could lock my withdrawals. But lately they have been harassing me constantly with the verification drive .I've sent my documents 10 times now. So I should get the bonus 10 times. They keep on saying if I don't send them the documents they'll restrict my account again. I need my bonus for the document I've sent. Because if you promise to give me the bonus everytime I submit my documents then do it.

Paddy Holiday
12 February 2023
Comment from ca.trustpilot.com
Games are good and fast cashouts.But 888 bonuses are the biggest con in online poker, basically the small-print stipulates you have to lose ALL your deposit first before you even start earning your bonus.Whatever bonus they send you, its a trick. Just assume no bonuses and a terrible reward system.

roy
07 February 2023
Comment from ca.trustpilot.com
sent 2 queriestheir replies didn't answer them as I suspect they didn't read them carefully

Peter Williams
04 February 2023
Comment from ca.trustpilot.com
So 2 stars as I have been with 888 for 20 years. Had drinks with these guys in Ocean Village Gibraltar. Then someone corporate got greedy. I put £100 deposit & an hour later withdrew £100. Converted to $dollars for the benefit of them but 9% deducted? Got £91 back? Queried & told transaction fees. They do not buy $dollars on the bank market. They imaginary convert deposits to a $dollar equivalent. You could bet hamsters so why deduct 9%? Then got a scratch card to say I had won $5 free spin. So hey, I bet roulette red for a 50/50 chance of doubling my £money? Oh no. They deduct that bet from your year £cash balance & then you have to bet a a multiple of real money before you can cash out. So if you have £100 or after conversion $108 dollars & lose the $5 win. It is deducted from your real $dollar balance. So after a free bet of $5 your real money goes down. To recover you have to bet 30x times real Monet IF your $5 free bet wins. However Jackpotjoy I won £1000 with promo money & it. Was in my bank 24 hours later. 888 stop brainstorm on how to milk 20 year veterans. Back to basics of steady, loyal, customers. Back for National Day week if senior Managers want a chat over a drink in Ocean Village?

Tom Myers
01 February 2023
Comment from ca.trustpilot.com
I’m being bombarded with emails from this incompetent organisation! I have continually ‘unsubscribed’ but still the emails come…two or three per day!!I had an email from Justin (customer ‘services’) confirming I would receive no more but, guess what, another email the next day!Avoid this organisation unless you’re happy to be inundated with useless emails clogging up your inbox!

Adarsh Pandey
30 January 2023
Comment from ca.trustpilot.com
I have been really pissed now. I have submitted my document on this website. My id has already been verified. It took me 5 working days to get my bank statement from my bank. They have not verified my document still it’s been 5 days now. All the chats say it’s under process. The workload is too much right. Dude it’s just one document. I already provided the my id. The second guy guys started this check drive.

Roni
25 January 2023
Comment from ca.trustpilot.com
So far I've found it to be quite a good site. Everything works fine and it's easy to use. The only problem is that if you'd want to withdraw you need to confirm your identity, okay… Fair enough, I did it and nothing… They've stated that it might take from 24h to 72h. After the 72h still nothing and it's still pending.

Customer
25 January 2023
Comment from ca.trustpilot.com
I signed up today, unknowingly I triggered a £50 bonus while on the site. No information was given on the bonus and so I used it as I have used bonuses on other sites. Unfortunately I found that rather than playing with the £50 bonus funds the site first used my real money funds, the opposite of many other sites. I therefore lost £50 of my own money without being informed that I was playing with real funds (which every other site does offer warnings for). I believe 888 is a criminal enterprise with the aim of fooling customers and deceiving them to make profit. Avoid at all costs.EDIT: Was asked to contact 888 following this review to which they gave me the same unhelpful copy and pasted response that I’d already received on their Livechat. Appaling service.

The black-hurse
18 January 2023
Comment from ca.trustpilot.com
Wish I could say I had a great experience. I think there is cheating going on...because something just isn't right about the RNG but other then that. they weren't a bad site to play on.. graphics wise it has the potential to be the next pokerstars...

Ian C
17 January 2023
Comment from ca.trustpilot.com
Had a nice winner at 16/1 on the horses. Then had my account stake restricted to zero so I could no longer bet with them. They also refused to honour a £5 free bet which I was entitled to as a result of my win. When I queried this they said it was because I had withdraw some of my winnings. What else can I do with them if they won’t let me bet. Not impressed.Edit: The pointless cut and paste response below is not helpful as I’m only leaving this review because their customer service team were no help.

Lee
15 January 2023
Comment from ca.trustpilot.com
Just a poor site been with them 3 weeks false advertising just take take ur money shud not be aloud to be a gambling site its a con site keep well away from this site con artists
Mary Mongan
27 June 2023
Comment from ca.trustpilot.com
scam scam give u bonus and then u never get ur winnings avoid this site no matter what u wont get ur winnings
scam scam give u bonus and then u never get ur winnings avoid this site no matter what u wont get ur winnings