888 Review

The customer service experience has been horrible, the staff are poorly trained to answer your questions regarding your account, they are not aware of the promotions and the different tournaments available on the site. Keep getting the same promotion for 2 free roll even though there is only one event available, my tickets gone without an explanation, asked to speak to a manger told by the staff that a manger does not take calls on the spot. Waiting over 2 weeks for a manger call back and all I get from the staff when I call is stalling tactics and a couple blast tickets which is useless as the problem is still not resolved several days/weeks later. They need to train the customer service staff a lot better, as the ones I have dealt with there is only about 2 that knows what they are doing the rest us being paid to fill the space and give horrible customer service.Will be cutting my play time with 888 Poker and go somewhere else.

Reply

They are really bad bookie. When you lost, it is ok. You win some money back, they lock your account without any reason. We should take them to the Court for unfairly doing.

Reply

I was enjoying my gambling and they asked was I OK with my gambling? I sent back reply but that wasn’t good enough they suspended my account wanted to talk on phone. On my account I said contact only be Mail and they tried to ring so at this stage I told them again I was happy with my gambling again they said they need to talk to me in the end I said close my account because I wasn’t going to take phone call.Then they said my account was suspended and don’t use as if I was the one whom did wrong that they barred me. Also with their bonuses its very hard to withdraw money it takes for ever with waging. Sometimes you could be playing for a day before you have waged.

Reply

Give 5 star for ignoring me…need skill and team to block email contact….live chat don’t respond….5 star for putting effort to get rid of me

Reply

Yet ANOTHER casino that takes issue with withdrawing. Everything works ok, until you make that cardinal sin & attempt to withdraw. Straight away, account restricted can’t login. Document request follows, you send off documents. Here nothing. Send another email hear nothing. It sickens me that so many casinos are getting away with this now a days. Take take take, but will do everything and anything to prevent paying out. For the the UKGC is not doing enough to protect UK players from these dodgy casinos. They sicken me to the core.

Reply

bad customer service;if you email them you get automated reply that wrongly assigns your query and this continues before you eventually get a human response. Then when you reply to that you get automated reply that wrongly assigns your query again

Reply

Took a £200 deposit then closed my account Shocking fraudsters

Reply

Joke site,I have been using for 888 and depositing money via my ex partners PayPal account but today my account was suspended but they managed to take my deposited money first

Reply

I hope can someone stop them !worst platform ever! Don’t put money here

Reply

I have contacted them several times to file a dispute, and they have never responded!! The games have false pay out percentages as well as keep kicking you off to reset the game stopping you getting the bonuses. I have spent years playing online slots and know when they are cheating you. Avoid at all costs!!! I will be reporting them to the relevent standards agencies.

Reply

ROTTEN site. so many superusers and colaberating players, most of which are probably 888 staff. this is the most compromised scamsoftware i have ever used. Run by a group of shameles criminals who posses neither honour or dignity. Dont make the same mistake as me- do yourself a favour and stay clear of this site and its bottom feeders. And to 888 staff- Be sure that karma WILL find youthe one star is only becaouse i cant give zero or minus stars

Reply

Help line was wonderful just now when I had made a mistake on a bet. I find their odds decent if not brilliant and their offers are very fair and easy to negotiate. I know they have other not so good reviews but I’ve been using them a couple of years and they have been fine for me.

Reply

They can have a clear telephone number you can ring when you have a problem which is easy to use.They are a good site to use when you are losing money and they pay quickly as well but trying to talk to someone is a joke they put a stop on your a/c if you do not send them your bank details/statements they leave you in limbo.

Reply

I made a deposit to take advantage of the free bet offer they had and then as soon as I won my account was disabled and I was asked to provide documents to confirm my id. I did this but they were rejected again and again and the only response you get is a bit saying “we appreciate your patience” and unhelpful things like that. Now they will reply to this saying:”We would appreciate you contacting our customer service team to have this issue investigated further, by clicking the following link and providing your full details:888-external- en.custhelp.com/ app/ask/p/243″This just takes you back to their customer service which says “the operations team have been unable to verify your account”And so it goes on forever! Absolutely useless and I feel ripped off as I can’t access my money and I feel stupid for sending them documents.

Reply

Just payed my 2nd visit to the site depositing £30 ended up winning £121 wanted to withdraw £100 but a message said I could only withdraw £98 as the remaining amount was a bonus! Bonus I lost because I withdrew some found that every odd !!!!!! Saying that the £98 was in my bank within minutes!

Reply

Hi its been more then month I’m waiting for my refund 888 casino is ignoring my email I hope they see and solve my issue £2150 fund was in my account only £60 pound been refunded and I have received a message that the rest will be refunded wire account in 8 working days now it’s been more then a month please forward this issue to the account department and solve it thank you

Reply

Deleted my account, been a loyal customer for years absolute joke, I’ll let the bad reviews speak for themseles.

Reply

Took my deposit and never credited my account! Ive had non stop problems with this site, deals that never exist, games constantly throwing me out, its the worst site ive played on, time for a move. Steer clear of this one.

Reply

4 weeks they kept my account suspended ,after 4 weeks they said I failed routine checks ,all original documents was provided by me ,no other explanation, they closed my account and stole 730£!This is a robberythey have now been reported to the police, stay away from this company.

Reply

SH1tty site gave me cancer

Reply

Used a game called Top Eleven. You are 888 Casino, 777 Casino, 888 Sports. 888 Poker. You advertised offers in the game separately, took the cash then say the offers are not valid as you are the same company. Presumably I should have known. Lots of organisations have a number of separate companies within them with slightly different names. Common business practice but technically separate to reduce risk. Utterly and deliberately misleading. I have cause not to trust you so won’t use any forms of you ever again. Can I say you morph more than Power Rangers?Sent from my Galaxy

Reply

Me and my partner signed up to 888 separately and received the 88 free spins, we both won money of the free spins and was able to wire transfer the winnings to our bank accounts which took 2 days overall. We didn’t even put money on the website ? thankyou 888!

Reply

The most shocking company ever, i was warned by many not to trust this company, and now they have emailed me saying my verification documents were fine and my account will be open in 24 hours, this was 5 days ago, and now they are saying my documents are not ok to use, they have stolen my money, they have now been reported to the police, stay away from this company.

Reply

Awful Awful Awful. It seems to me from reading the other comments here that the only business 888 want are losing gambling addicts, if anyone has an account which is managed responsibly, with occasional trades 888 put restrictions on the account to stop you being able to bet.i had an account for about 8 months happily enough, however – i recently noticed i could no longer place each way bets. I reached out to their support, they said restrictions were placed on the account, i asked what they were, she woudlnt tell me – i asked why, she wouldnt tell me. i got a standard copy paste response which did not answer my questions before the support just ended the chat mid conversation. Its nonesense, how can i use an accont, if they wont even tell me what i can or cannot do? fair enough if you cant reverse a decision, but at least tell me what restrictions have been put in place.

Reply

Gave it another shot. Not for me. That river low % many times in a row is too hard for the heart.

Reply

Absolutely appalling customer services and procedures. I opened an account and initially passed verification and gave an email confirming this. I made a deposit but before I was able to do anything else my account was blocked. Apparently I had to provide further identification!!!! I cannot understand why as they had already verified me and received a copy of my driving license. I do not accept that I should produce further identification considering they have all information needed on my driving license. They requested to see my passport which I advised is out of date and they still wanted me to send it! I find this very bizarre as it’s out of date hence should not be legally used!!! I think they are very unprofessional and with that asked for my funds to be credited back to original payment method and close the account. They are ignoring my request and still asking for further identification. 888 when you read please don’t bother with your automated reply asking me to contact customer service!!! You are well aware of my complaint I suggest you refund and follow my request as my next point of call is resolver and gambling commissioner!UPDATE! I didn’t send any further identification and stood my ground and just received an email saying my accounts now verified lol thanks i will now close the account! Cowboys!

Reply

They are a company that has no value or credibility and I lived VERY BAD experience the last 6 days, all the amounts in my account were seized for fake reasons and Fake excuses do not existI don’t know how they are given permission to practice this profession, it is horrible and frustrating to deal with themز I advise everyone to stay away from them because you will not see the money that was deposited or any profits you win

Reply

Dont waste your time, you open an account, make a deposit and then get an Email advising that your account has failed their security checks and is now permantly blocked, no explanation, and no refund. Strange that I have accounts with other online betting companies where i sailed through their security checks.

Reply

Terrible company who are currently trying to rob me of my money , they’ve suspended my account 6 weeks back and when I email I get the same rubbish we will be in contact soon , stay away from this joke of a company unless you want a head ache , bunch of thief’s hoping I leave it go and they get too keep my money #Scum

Reply

User Wommatthew90Account was verified , Made first deposit of £60 Made first little football bet £30 which lost Then I received requests for cards bank statements etc etc , so I kindly asked live chat whilst the review of the documents is going on says can be 72 hours , can u process me back the £30 left, to card used 7 hours earlier to make the deposit , and she actually refunded to basically saying I won’t be getting anything back untill account is verified , Iv been in gambling industry 15 years and Iv never heard of holding funds only net profit funds untill accounts are verified , very disappointed with the first glimpseIf there customer service ..

Reply

There is a lot of bots on it at the 2/5 5/10 10/20 Omaha cash games. For hours the tables has 1 player then as soon as I sit down, within 1 second there is a full table. They appear to all be from Sweden so I wouldn’t be surprised if its all 1 person or 1 colluding team. Second I leave apart from 1 they all sit out. I tested this on around 5 different tables within 10 minutes.Tried 888 customer support but it wouldn’t let me actually report it which is a fault on 888’s side. very disapointed and down money from they games.In general I am up money so this isn’t just a looser having a moan, please be careful.

Reply

Terrible experience for me. Actually found this site to be the most balanced untill a couple of days ago.All of a sudden, no matter what the bad beats come and u lose every 50/50. There is no point debeting for me, when the maths are not with u its time to make it quits. They are not gonna turn around. Let the people with the math on their side enjoy the game online.

Reply

Worst company I gave ever used and I have used most of them . Tried to bet 6 horse accumulator and was refused . This was a 50 pence each way accumulator .potential winnings £3,000. Two pence ha’penny bookies.

Reply

It is a very good gaming site but what you need to know about the welcoming bonus?That the bonus and its winning is only accessible after the following conditions are met. You must wager in real money, (i.e. not bonus money or its winnings) 30 times the original bonus. So a twenty pound original bonus needs a total of £600 in bets. This must happen in 90 days. Additionally and this is important, not all wagers have a 100% contribution. A roulette wager is only worth 10 p in the pound so if your game is roulette, to access your bonus, you need to spend £60,000. phew….Away from the bonus complexity, the site is good.

Reply

Terrible casino now £450 on in 7 days 0 return the slots just don’t pay out and if you do trigger a bonus its Terrible. This site has spoilt gambling for me I am closing my account now . It used to be a great casino too .

Reply

Advertised free spins no deposit simply not true as you must deposit and set up account games horrific and won’t let you withdraw your money it’s simply a con please do not get shafted by this con as its an absolute disgrace

Reply

i have to agree with all the reviews. the system learns your betting patterns once you double up watch out takes all your money. i wish these guys were honest but they are not. lost lots of money.

Reply

Absolute joke of a online casino they literally get u in by giving u a 1 or 2 average wins. So u think oh this ain’t that bad and I’m up let’s see if I can get a few wins tomorrow. U then come back next day play a few slots same stakes and get absolutely nothing apart from the odd 30p or 60p but your staking 60p a spin so yeah not even a win that’s any profit. Its like they know u won yesterday and your up £200 and they just take it straight back by not allowing any win over your stake. Like a put £70 in the same slot doing 60p or 80p spins didn’t get any bonus and like I said never really went over my stake amount on a spin. I don’t know how this ain’t getting more attention and looked into as its not just me, I’ve seen so many bad reviews and it’s not just 888, Sky vegas/casino is exactly the same. Like I know these ain’t pub slots but damn like this would never happen on physical slots. I won’t be playing any of these online sites unless in the future there’s a investigation that causes a good change that stops these sites conning and ripping their customers off.

Reply

Rigged rigged rigged! Bad beats are the bread and butter of poker but 888 poker just keeps taking, taking, taking. It’s pointless playing on this site anymore, I used to win a few tournaments and made 100’s of final tables, but now I can’t even make the last 30. A “player” will join your table, have an unbelievable run, clean out everyone’s chips and “magically” get moved to another table after a few hands. Very convenient indeed. Don’t waste your money on this BS site. Go to your local pub/casino and play live. Online poker is dead

Reply

888 are pretty bad and have various different bad behaviours which are quite obvious and not exactly in line with safe gambling… The deal algorithms are definitely an issue here and play a big part in sending many to the deposit window. You can almost guarantee you will be shafted with, or without a decent hand.I dont claim to be a poker guru but the deals here are relentlessly bad and the donkey always wins, i play on web based platform and kicks you off mid hand so you have to reload page and lose chips as a result (extremely often). It really has become untenable to play here as a genuine poker enthusiast either running hot or cold you are doomed here!!I have learnt that the common factor in all sites millking and robbing our beloved community are the ones with very low attendance… this is probably a close tie with sky poker in all fairness,(which is pretty bad!)what a shame as 888 used to be a popular site many years ago, but i suppose greedy lords and no investment or diversity means a sinking ship…. and that it has become!!

Reply

This is the most scamming game I’m playing for long time when they see that you winning they take you out of the game fuc888 and fuc all of them that create this shiiiit

Reply

Absolutely dreadful company. Avoid at all costs.The poker favours the under dog and the casino is even worse.I have uninstalled the software and will not be back after losing nearly all the time. They also rip you off on the currency exchange if you are lucky enough to cash in.

Reply

Worst casino I’ve ever experienced, they do not like you winning, they take bonus offers and promotions from your account if you win with any bonus funds and bar you from any further promotions, terrible company run with terrible customer service, stay away from all 888 brands. Take note of all the negative reviews on here.

Reply

My expierence with 888 are rather sad and very unhappy ending! I never wanted to come back and play poker there anymore! Now, i AM ABSOLUTELY POSTIVE CONVINCED that 888 poker is not run on RNG! Im pretty sure about 888poker is this,They dont run random algorithm, they run a very sophisticated triggered alogrithm. It detect card in play, calucate chips of whose in the hands, overall earning on the site, last winning,etc. To determine who win each hands. Those sites( 888, full tilt poker etc) favoured underdog( fish players who made bad call all time and play each hands all time) because 888 need them to come back and spend alll winning on 888 again, that why they are bias toward fish players lol. ITS QUITE CLEVER SYSTEM BY 888. I will give them full mark for that.Now im not beimg BIG HEAD but i do know im very good players and i do know when to fold weak hands unfortunely at 888, you will get punished for that cos 888 expect you to play every hands or otherwise you wil get punished.I Noticed that ggpoker, pokerstar and partypoker posted proof cert of RNG on their website EXCEPT, 888. They are corrupt! I knew they are dirtybag! STAY AWAY from them. I am very disappointed with them cos i expect a high standard of poker in 888 but it was not to be! Far too many inconstience of same hand and too easily Predictable on flop too. This is not HOW RNG is run! SOME1 SHOULD INVESTAGED THIS COMPANY! Of course its very possible they already bought some1 off! Im seriously thinking of writing email to gaming commisoon about 888

Reply

Total scam, I wish I had read the reviews first. It literally ate my 2 deposits within a few minutes without any return at all. I closed the account with them immediately.

Reply

Don’t not waste your money in this scam this is a big hoax you can’t even win here they are only eating your money and no way you can win God help u on this ??????

Reply

This is one awful site , just takes money giving nothing back , I gamble using other sites and its like a nights entertainment, this was just take, take , take , took all my money within 5 minutes , there is no fun in that at all. I have used them before and found the same , this and 777 , do not play any of there slots games you will lose, stick to live show games

Reply

888? More like ate ate ate. Cause that’s all it does. Eats your money again and again and again. Now I never play for more than I can afford to lose, and I get its ” highly volatile” but f off with that mouth ebola. I’ve played for 2 years now and not once have I come away with a win. Yet I’ve witnessed my own brother winning jackpots after jackpots. 3 times in one month and he doesn’t even try. You guys really do have some sort of algorithm that learns a person’s way of paying and playing, so you can strip em all of their money endlessly. Rigged like hell no matter what is played.

Reply

This is my 2nd review of this bookmaker. I had an issue previously with verification. It took 2 months to verify my documents. Meanwhile my money were unaccessible. After 2 months I could finally login. First thing I did was to withdraw my money. The process took just two days. This is only positive thing with them. I left one pound there to see if I can bet. Surprise account restricted for betting. I couldn’t place even one pound. The reason some mysterious traders decided due to type of my bets or amount of stakes to restrict my account. But support assure me that 888 has nothing to do with it. ? What a joke. I was just placing bets on btts market using £5 stakes. I wasn’t even in profit. Piece of advice. Better go somewhere else. This cockroach company will treat you like garbage. I feel lucky that I was able to withdraw my money at least.

Reply

Terrible! The poker game on here is so rigged it’s ridiculous. I’ve never seen such scammed hands in poker in all my life. No matter what hand you have you will almost always lose to some worse hand that manages to hit cards on the turn and river. I get poker has an element of luck but 888 is ridiculous. If you have 4 aces you will likely still lose to someone with a terrible hand who shoves out of position and get a Royal or something crazy. Honestly people stay away from this site it’s worse than PokerStars

Reply