Bet365 Casino PLAYER REVIEWS(1151)
Mike Antoniou
19 January 2025
Comment from ca.trustpilot.com
I had a real bad experience today with bet 365 and their team. This was due to a mess up with their system and opta meaning that I couldn't cash my bet out and it lost in the 96th minute. However, I received a call from Jordan later on tonight and he was very professional, empathetic and they offered to pay the full winnings from the bet, even though it lost. Jordan was amazing and even if he couldn't offer me any payout, I would still be saying the same. He explained the issue fully, apologised for it and took the initiative to fix this drama. Betting companies can take your money and leave you high and dry, I will now only use bet365 thanks to Jordan, his supervisor and the 365 team. Thanks again
Manny J
19 January 2025
Comment from ca.trustpilot.com
How are these guys legally allowed to operate in Canada?Their system flags players that win and limits their bets or locks them out.And if you are a losing player, you are allowed to stay on. Super Shady
Andrew Oglesby
18 January 2025
Comment from ca.trustpilot.com
The owner goes to work by helicopter in Stoke come on in Stoke on Trent ffs that’s a slap look at me taking your money and screw the roads lol got to admire the journey from her house to work is 5 mins lol the cost of fuel alone is more than your losing on this site so stop lol they have an algorithm like most casinos. Play a little win a bit then use the marketing drug win a bit oooo play more then lose the lot it’s how it goes one winner and she’s quite happy in the tower watching you all feed the dog if you get £100 win from £10 walk away then try again after they reset your account trust me they watch and wait for losers don’t be one
Nick Briggs
18 January 2025
Comment from ca.trustpilot.com
ABSOLUTE ROBBERS!I placed a bet on a race that offered 4 places each way with them. The horse duly finished 4th, yet my bet was settled as a loser.They clearly advertised 4 places on the oddschecker website, hence the reason I placed the bet with them.VERY UNTRUSTWORTHY ORGANISATION. AVOID THEM AND FIND A MORE HONEST BOOKMAKER.
R Kidd
17 January 2025
Comment from ca.trustpilot.com
I never cancelled a single one of these, oddly enough the casino that acts as tho they care about responsible gambling were the ones who cancelled my many attempts to cash out, the casino would not allow me to play responsibly by withdrawing my winnings EVEN tho I had DO NOT reverse withdrawal's selected, you know to play responsibly!!You would think that after what they did that day & the thousands I lost as a result of the many mistakes made that day by refusing to allow me to withdraw my money EVEN when alternative options were readily available for example e-transfer which i suggested repeatedly. One would think I would have gotten an apology letter with a nice fat bonus thanking me for my continued business even a small percentage of what I could of cashed out had they allowed me would of made me a happy customer but sadly when bet365 is mentioned I remember this incident and warn my friends with this very real example unfortunately I can't tell them that the casino made up for their mistake in any way whatsoever.I tried to cash out my $6000.00 winnings they kept cancelling my withdrawals and returning the money to my player account even tho i had DO NOT CANCEL withdrawal option selected all said and done i was only able to cash out a fraction of my winnings! Good old fashioned theft i can’t say i trust this casino
sun.
17 January 2025
Comment from ca.trustpilot.com
You can win by deactivating the account and never playing this and telling everyone not to play this site . They are bunch of loosers big time. Stay away please
Robbie Adams
17 January 2025
Comment from ca.trustpilot.com
I've had a gutsful of this site. Always enjoyed playing virtual Blackjack. The dealer hits 20, 21 on almost every hand. You take out insurance and the dealer hits 21 another way. The Dealer hardly ever goes bust. The Poker App is terrible. Very poor players who hit their miracle cards almost every time. Completely Rigged. 💯. Taking my custom back to Corals.
J.O.A
17 January 2025
Comment from ca.trustpilot.com
Don’t use them they won pay you check their reviews . They will rip you off .if you win a bet they will make it as lose.i have asked to close my account permanently. And deleted the app.
Ged Fallon
16 January 2025
Comment from ca.trustpilot.com
Customer for 15 years someone hacked my account they gave me a life time ban absolute no need should be shut down
Keith
16 January 2025
Comment from ca.trustpilot.com
Pathetic company. Sign up, verify phone number, goes straight to “access to this area of your account is restricted” and cant deposit or anything. Not sure they’re a real company just seems they want to collect personal info. Pathetic
sun.
15 January 2025
Comment from ca.trustpilot.com
I don't know this is even legal when you put 200 in and get 5 in return. Jeez have some Shame dude. Please take your money anywhere but here .....
Ray
15 January 2025
Comment from ca.trustpilot.com
First review removed for "Honesty". Lets give this another go. Firstly the UK government has given these criminals the right to "Self Regulate" their own casino (bit like giving Ronnie Biggs the keys to the bank to lock up !!) The casino is the most rigged you will ever see. Clearly their self regulation is going their way considering the owner pays herself £450m a year as well as hubby £250m and offspring £180m. The government & IBAS are in cahoots with this set up as many complaints against simply get shelved !!Sportsbook offerings at first glance appear great value......that is until you win a few and your account either gets limited or closed. I mean how could the criminals pay themselves such fat pay checks without mug punters on their "Super Boosts" and casino rubbish offerings.Anyone reading this. Go get yourself an account elsewhere where you stand the chance of winning, not joining the queue of clowns chipping into this family dynasty.Americans are the latest to get themselves sucked in. Do yourselves a favour and kick these reprobates into touch and out of your country x
sun.
14 January 2025
Comment from ca.trustpilot.com
Casino is rigged beyond belief, go somewhere else where they actually give you money to play with ....disgusting
Gerry McGuire
14 January 2025
Comment from ca.trustpilot.com
Deposited CAD$100 via my debit/Mastercard, couldn't place my bet, so tried to withdraw the funds. Turns out it's a UK site and instead of just refunding the amount back to the card, I need to fill out all my banking info and I mean ALL, including my banks Swift number. WTF? They're going to wire it back to me, minus, no doubt, a big fat wire fee. Spent almost 45 minutes on chat trying to get it straight, and there's a chance the wire will be rejected because the rep wasn't paying attention when I messaged him a critical info change. So if the deposit is rejected I'll have to go through all this hassle again, and it will take two weeks+ to get my money back from a company that took it from me in about 15 seconds. This company is garbage. My advice-STAY AWAY!!
Stephen
13 January 2025
Comment from ca.trustpilot.com
Opened an account today placed £10 bet, now the app will not let me log in with any email that i submitted?? Tried to contact them with 3 valid emaill accounts.. To be told my email addresses are not valid.. What a load of tripe 😡😡😡😡
Consumer
12 January 2025
Comment from ca.trustpilot.com
Worst company ever my account was suspended sent everything they wanted had phone calls its been 2 years all i keep getting back from them is there is no time frame 2 years !!!!!!!!
Henry
11 January 2025
Comment from ca.trustpilot.com
I can only advise everyone to check Gamblerado before making a deposit. It saves you a lot of trouble and brings you higher winnings... Unfortunately, I only lose with them. Then I had a look and realised that their rtp is also extremely bad. Then it's clear that you can't win. What a pity!
Justin Jay
11 January 2025
Comment from ca.trustpilot.com
Bet365 has really gone downhill, at first I really enjoyed the site. You could deposit a few hundred and play for awhile, there was a nice win/ loss ratio where you would at least get some entertainment from it. Lately it's been spin after spin of losses, it's become extremely difficult to get a bonus and when you do it's just a few dollars. Their "loyalty" spins are laughable. Deposit thousands of dollars and get a few spins once in awhile where you don't win anything anyway. I do expect to lose most of the time but you literally feel like you're being robbed while playing their games.
Steven
10 January 2025
Comment from ca.trustpilot.com
Shocking company... Opened account was verified deposited 100 mid way playing a game game was stopped account was closed I was able to withdraw 76 out but not the full 100 as they said if I had won when playing they would have paid out... Wouldn't mind if I lost the 100 st my hands playing but they have basically let me open an account decided after they had gained a few pounds to close account immediately... DON'T USE
Matty Vee
10 January 2025
Comment from ca.trustpilot.com
Horrendous lost 1000s to these near in impossible to bonus and when you do it’s never even remotely enough to win the days money back
jake raddz
09 January 2025
Comment from ca.trustpilot.com
Loyal customer deposit everyday, the promotions are atrocious giving 5 £0.10 pence spins from depositing hundreds everyday. custom is not appreciated here.
Mat
09 January 2025
Comment from ca.trustpilot.com
They determine my account without explanation, very hard to deal with open chats, extremely not happy with there services.
Bob
09 January 2025
Comment from ca.trustpilot.com
Tried opening an account. Immediately they would not let me log in. They claimed that they can close my account at anytime for any reason. Before making a deposit? Before placing a bet? Even before logging in for the first time? I wish someone would create a "false Advertising class action against them. "sign up and get $150 in free bets" But, no you can't!
sun.
08 January 2025
Comment from ca.trustpilot.com
Stay away as far as possible, save ur money and play some other platform . This site is beyond jokes
Kevin Grant
08 January 2025
Comment from ca.trustpilot.com
Put £800 in played between 60p and £2 spins . Absolutely nothing back . The bonuses are shocking . Save your money these slots are totally fixed . More than happy to put my account history on here from the app to prove this if required. STAY AWAY . Rip off merchants
Geoff Lee
08 January 2025
Comment from ca.trustpilot.com
Had a simple bet ,win and goalscorer, they paid me out esrly, without my request. Thieves!!
Mr Iannetta
08 January 2025
Comment from ca.trustpilot.com
The worst gambling site online I've ever played. I know I'm going to loss money but never like this £150 in and not even a bonus or even a little win on the slots. Any win you get is lower than the bet you place there is no fun in this. STAY AWAY FOR. skybets or pokerstars
ace
07 January 2025
Comment from ca.trustpilot.com
Used these for years, never again! Had a team 3-2 up on a early pay out was never given as a early pay out had £240 cash out as I went to cash the other team made it 3-3 and my cash out went down to £18 then the remaining team I had conceded very late in the game to draw, then once it all finished the early pay out game had ticked at full time, absolute scam of a company I won't use these again!
Scott
07 January 2025
Comment from ca.trustpilot.com
RIP off rip off ruins the fun completely for there customers please tell me how this shithole is still trading they completely take take take take take it’s been 3-4 weeks now and I can’t even win a fiver after depositing 300 pounds I don’t mind a mix winning and loosing but bet365 needs to stop trading there taking the fun away and this needs to stop ! I’ve played and know a few sites abroad and there nothing like bet 365
Fiona
07 January 2025
Comment from ca.trustpilot.com
Quite possibly the worst betting platform in the UK, imagining depositing money in your betting platform not trading forex or even sending to an international bank account. I sent a little £5 into to place a bet on the football, you know what I was told, wait 24 hours and it should show in your account. I don’t know who they think they are but as soon as receive my deposit and withdraw it because bun a betting with a company like this, I’m closing this account. Paddy power is the best betting platform, don’t let these fools clown you with their odds!
sun.
06 January 2025
Comment from ca.trustpilot.com
Disgusting rip off app ever made ....shud be illegal not giving even a dollar after spending so much money......take ur money somewhere else , there are better sites ...
john connolly
06 January 2025
Comment from ca.trustpilot.com
Gangsters. Absolutely zero customer care. Should be banned.
Teebee
06 January 2025
Comment from ca.trustpilot.com
SERIOUSLY GUYS STAY AWAY THEY DONT LET U WIN ALL THEY DO IS TAKE TAKE TAKE DONT GIVE THEM ANYMORE
Tj Sounds
05 January 2025
Comment from ca.trustpilot.com
Bet 365 sucks . I signed up . I made my deposit .. I spoke with agent. They tell me a needed a min of 20 .. so I deposited more . Then chat session froze .. but before that the agent said she would add it manually .. now I'm just getting a run around .. there is lot better ones than this .. don't waist yr time !!
TD
05 January 2025
Comment from ca.trustpilot.com
Scammed me and my entire family for 2,675.50 they told us we won and they ended up not giving us anything they lied
Hdi
05 January 2025
Comment from ca.trustpilot.com
from my personal experience of about 10 years as customer my advice not to give them a sec of your day, rude and poor at solving issues and have anger management issues the minute they fail in solving the matter they restrict and lock your account
Mr. Truth
04 January 2025
Comment from ca.trustpilot.com
IF you play in bet365 you will only LOSE MONEY. THE WINNING RATE IS LESS THAN 5%. I tried so many games and i never won. I played 200 spins and wasn't even a spin wining more than twice of the bet. If you bet 1 € you will win 0.10€. And they call this wining hand for you. I tried playing paper rock scissors and for 8 hands that i played only had 2 drawn. I playd. Wheyn you play HIGHER FLYER the plane will fly away for less than 2x 95% of the times, BUT WHEN YOU ARE WATCHING WILL GO TO 200X AND 300X. CLEARLY THEY CHEATING. BET365 IS STEALING MONEY BUT NO SURVEILLANCE AUTHORITY CAN STOP BET365.COM. No one will withdraw money in BET365. IF YOU DONT WANT TO LOSE MONEY LISTEN TO ME.
Bad mad
04 January 2025
Comment from ca.trustpilot.com
This site bet365 has become the shittiest. I opened an account with them recently, for a maximum of 2 weeks. The first 3 days from the little money I ended up winning a nice amount. I withdrew from them, the withdrawals were ok, the money was in the account in an hour at most. After 3 days they restricted my account, and they checked my account, and they placed restrictions on my betting. Without any explanation. This site is disgusting. 12 years ago it was an ok site, I lived in a country in Europe where this site has been operating for 12 years. During that period from £500 in a month I made £20,000, I had no restrictions on my account, I could bet £2,000 or £3,000 on a single bet and they didn't bother me. I have no idea what happened to them in recent years, they probably changed management and are creating this crap. Sa. You know that bet365 is a mess these days.
Daniel Drake
03 January 2025
Comment from ca.trustpilot.com
Terrible casino slots just drain your balance and when you get bonuses they end up paying a 10x at most, played the same games on other casinos on same day and they were paying out a lot more and came here just to get rinsed, spend your money elsewhere
Damo
02 January 2025
Comment from ca.trustpilot.com
deposited thousands not 1 withdrawl anyone who deposits to thos scam site may aswell as birn there money in front them when i contacted customer service they may aswell have been laughing at me i screenshoted all the chat but it wont let me upload here how a site like this is not shutdown by attorties i dont understand vile scaming gangsters .
Sharon Fenlon
02 January 2025
Comment from ca.trustpilot.com
Janelle was excellent as a customer service representative 100%
Lynne Gorton
02 January 2025
Comment from ca.trustpilot.com
Used to be a brilliant app. Over the last 3 months it is now terrible. I can never see my horses to follow due to the constant lagging. Have missed countless opportunities to place a bet because of this. On big bet days can’t place a bet due to same problem. To many issues to mention. Had enough now and have pulled my balance and shut the app down. Shame as was easy to use before.
Rubin Penquite Jr
02 January 2025
Comment from ca.trustpilot.com
If I could I would not even give them a star I have never been a member with them. And made account then I logged out and never could get back in. I talk to customer service and they where no help at all only said due to terms and conditions I was terminated and could never reopen account. I’m trying to ask politely how come and they couldn’t even tell me the reason. I100 percent know that I haven’t did anything wrong and they couldn’t talk so we could fix the situation.
jake raddz
02 January 2025
Comment from ca.trustpilot.com
i get near instant withdrawals but customer supports is so bad they make you not want to play here, make a complaint and timed out for a week will probably not play here again.
Daniel
02 January 2025
Comment from ca.trustpilot.com
Horrible customer service, had an issue with my login So I contacted them. They were extremely rude and of no help. Even closed my account with no explanation. From what I've gathered through personal experience and reading other people's interactions, Bet365 is horrible, not worth the time,money, or effort. Much better platforms out there to bet with
sun.
01 January 2025
Comment from ca.trustpilot.com
Find another app for playing casino , bet 365 gives u a dollar in return after u spend 100 lol, for betting is awesome 👌
Keith
31 December 2024
Comment from ca.trustpilot.com
“Your account has been closed due to the nature of your business”I signed up on the bet £10 get £50 free bet offer which seemed really good, I deposited the £10 and bet on the darts as love the sport, the bet won. I then got an email saying “Your account has been closed due to the nature of your business”What business???? I placed a bet and you’re supposedly a betting company??
sun.
31 December 2024
Comment from ca.trustpilot.com
Burn your money instead of playing this ...no returns whatsoever...they make millions and can't shed out pennies......have some dignity
Paul Kelly
31 December 2024
Comment from ca.trustpilot.com
I was a customer for around 4-5 years until a few days ago. I thought they were a good company to bet with, but they closed my account without telling me why.I don't mind a company closing an account if they have good reason, but there was no good reason, and I expect an explanation as to why they would do this, but received nothing but threats that if I opened another account it would be closed instantly.I'd had a good November and was up a lot and December was quite a good month too, so it could just be that they only want losers.My friend loses thousands every year on horses on Bet365 and yet he has no problems with his account.There's very little regulation for these betting companies so they just do what they want. It's the wild west l, and they are the cowboys. The only recompense is to go to the ombudsman which is paid for by the betting companies so good luck! 😂 I had a good experience with Bet365 for many years to be fair, but just closing an account without being told why. That's odd behaviour in any type of business.
kevin
19 January 2025
Comment from ca.trustpilot.com
If i could give zero stars i would when i login you see special offers like bet £5 on a ftball match get freespins but all of a sudden these offers are missing when i login, so i asked them on webchat why? couldn’t give me a reason but they stop offering them to me for a indefinite period so i asked again same answer no reason given. If i was losing hundreds/thousands of pounds a week you would understand i barely lose £10-£20 a week if that, and here’s the best bit i can still bet on everything but they won't give me any offers go figure that one out
If i could give zero stars i would when i login you see special offers like bet £5 on a ftball match get freespins but all of a sudden these offers are missing when i login, so i asked them on webchat why? couldn’t give me a reason but they stop offering them to me for a indefinite period so i asked again same answer no reason given. If i was losing hundreds/thousands of pounds a week you would understand i barely lose £10-£20 a week if that, and here’s the best bit i can still bet on everything but they won’t give me any offers go figure that one out