Bet365 PLAYER REVIEWS(2654)
Darren
15 March 2023
Comment from ca.trustpilot.com
Never win, I like blackjack. Every time I had say 19 the dealer had 20 or if I had 20 dealer has 21. Always loose. Rigged, fixed unfair gaming.
J Bruce
15 March 2023
Comment from ca.trustpilot.com
DO NOT USE Bet365… They STOLE my money over night and I’m not talking about a few pounds, I’m talking about hundreds of pounds. They gave me a ridiculous excuse saying they paid out by accident which was a total lie. I’m now having to go down the legal route to have my stolen money returned. Absolute disgrace of a company..
Weng Lei
15 March 2023
Comment from ca.trustpilot.com
Absolutely awful customer service, cut you off while you still type. Made a withdrawal back to my old bank account, the bank said the money have already send back to bet365 because it's a closed account, max will take 3 days, so contact bet365, bet355 said could take upto 10 banking days, it's not even a lots of moeny but the treatment I get from the customer service are awful.
Richard Ginger
15 March 2023
Comment from ca.trustpilot.com
Wow, wow, wow! Zero stars if I could. And after reading the recent reviews it appears my experience is far from unique. Deposited and bet £10 and claimed the £30 free bets, my opening bet lost but the bet I placed with the free bets won £50. Using my winnings I placed another ten pound bet and then my account was closed! No reason given, no appeal process. Don't waste your money.
jamie
15 March 2023
Comment from ca.trustpilot.com
Crap as per usual all I ever seme to do is los emo matter what iste I sue there all linked they are aware what we spend and what we have in our banks gamblings a complet and utter fix it's riddled..
ed
14 March 2023
Comment from ca.trustpilot.com
I like bet 365 a lot and do understand that they can close down some accounts if clients are not playing fairly. I have been with them for over 20 years and like them. I was disappointed when Ontario made them take out horse racing in the new transition to the Ontario platform. However this was a necessary step to be legal in Ontario.Overally they are a great website with lots of great promotions.
Mayy
14 March 2023
Comment from ca.trustpilot.com
I just started betting in recent months, and Bet365 had been wonderful - their interface was amazing and user-friendly. I'd deposited around £100 and went on to win about £200 in a month of account opening and they immediately limited my maximum stake to £1 for literally everything. Absolute shame. These companies are allowed to bankrupt people, but at the same time, they wouldn't let you win even a few hundreds.
Jodham Lawrence
14 March 2023
Comment from ca.trustpilot.com
Bet365 banned my account for no reason and won't even disclose the reason on live chat.
phil
14 March 2023
Comment from ca.trustpilot.com
Going off my own gameplay results and reading through the Lovely reviews here I,ve set my deposit limit on 365s slots to £10 a week and max of £40 a month. Coming down from circa £1000 a month and have chosen to move to Crypto casino sites non ukbased and using a Vpn to dodge the Uk gambling restrictions which i believe affect general gameplay and payouts.
Misc
13 March 2023
Comment from ca.trustpilot.com
Took my deposit and restricted my account for no reason. No communications or any notification. No way to appeal. Never broke any T&Cs. Stay clear.
Vinay
13 March 2023
Comment from ca.trustpilot.com
Deserves zero star.. Closed my account as soon as i start winning. They just want people to loose.
Arthur Beltrame
13 March 2023
Comment from ca.trustpilot.com
Poor security system. My account has been hacked and stolen few days ago. There was £126 witch someone used to do unrecognised bets. I contacted bet365 as soon as I have seen, I gave all my informations, I waited (more than the usual deadline - 48h) for the investigation and in 11th Mar 2023, Bet365 concluded that it was really scammed. After a long time waiting, I received a call from them. John, one of the supervisors, helped me to setup a new account. He also told me they would send me a link to get a new password. When I asked him about my money, he told me they would refund it in a few days.Of course I didn’t get any link or refund. After a long time trying to contact bet365, the answer that I got was: “were advised that all bets placed on your previous account would stand and that there would be no balance transfer.”Basically, I lost £126. After this outcome, nothing guarantees me if my account was hacked or there was a malicious bug from the bookmaker itself.
Glen Larocque
12 March 2023
Comment from ca.trustpilot.com
I just won a ticket tonight in nhl and it was the greatest high but crashed real quick when they said I didn’t win my ticket. That experience playing on my friends app, I will never play this scammed site ever!
Greg Merrell
12 March 2023
Comment from ca.trustpilot.com
I joined bet365 yesterday for their promo of betting one dollar and getting 250 in bonus bets. So I got the bets. Won about 100 dollars off of half the bonus money . Now today I’m banned and they said that it’s because of my business and they won’t review my account and no chance to reopen it . I work as a factory worker making chocolate bars. Why would that affect me gambling . This app and the customer service has been a complete joke. Go to FanDuel or DraftKings. DO NOT USE BET365
MartynW
11 March 2023
Comment from ca.trustpilot.com
If I could give 0 stars I would signed up and deposited my £10 to get my free bets had a couple of little bets and placed 2 football bets on then would you believe it just like alot of other people I couldn't log on wasn't exepting my password then they tell me they are shutting my account immediately due to the nature of my business and kept what money I had left of my free bets bunch of scammers I would advise not to use them
Andrew
11 March 2023
Comment from ca.trustpilot.com
Absolutely ridiculous. My account was frozen for reasons I can not comprehend. I bet thousands with this site but thankfully I only had a small balance as I'm not even able to withdraw or place any bets. Everything people have said about this site is true, I wished I had done my research first before signing up. You can never reach a live agent by phone. Gambling is stressful enough but this experience has been worse than any loss I've ever incurred.
Artan Dida
10 March 2023
Comment from ca.trustpilot.com
Just placed a bet and they closed my account no explanation sent out 4 emails no response my bet it’s worth 12k won scam website
Vicky Jatav
08 March 2023
Comment from ca.trustpilot.com
this is doing fraud to everyone so please don't deposit on this site and don't use this because they will not paying any amount
James Robson
08 March 2023
Comment from ca.trustpilot.com
Won £42000 over 1month then lost £60000 in 6hours there should off stopped me i know it was my fault but this should not be allowed
Holden Duebbers
08 March 2023
Comment from ca.trustpilot.com
They stole money from me by changing the odds of my bet that hit after it had settled. 50$ payed 2050$ they changed it to 62$ this app is a joke for that
positive vibes
08 March 2023
Comment from ca.trustpilot.com
Do not use they absolutely ignore you if you win any good amount of money and try to deny you of winnings the customer service is a sick merry go round I’ve been on there for days at a time just trying to resolve simple things avoid at all costs please take this advice
dean
08 March 2023
Comment from ca.trustpilot.com
I placed a bet yesterday Chelsea vs BD my bet won partly due to 15 throw ins for Chelsea bet365 say there was14. There was a throw in 55.37 mins they say never happened (cucarella threw it in) and are refusing to pay £350. This is criminal. DO NOT USE. Here are the15 here are the tv minutes 5, 9, 18, 27, 34, 54, 55, 56, 56, 63, 65, 67, 73, 77, 97This is there responseAs there is no official statistics that are provided this is something that is reviewed internally, we have tat there were 14 throw ins these were between, 05:00-05:59, 09:00-09:59, 18:00-18:59, 26:00-26:59, 34:00-34:59, 54:00-54:59, there were two between 56:00-56:59, one between 63:00-63:59, 65:00-65:59, 67:00-67:59, 73:00-73:59, 78:00-78:59 and one additional one in 2nd Half Inj time which totals 14. Check for yourself 55.37 exists and they wont pay. DODGEY AND COMPLETELY WRONG
Mikaela Monger
08 March 2023
Comment from ca.trustpilot.com
Take money when you loose as soon as you win they close your account and keep what’s in there, not even a notification email just went to log in and can’t get in, numerous live chats just keep telling me my account is under review and suspended no reason or timeframe given, and no way of getting money out of there, disgusting.
GRAHAM DUNCAN
08 March 2023
Comment from ca.trustpilot.com
I tried on various occasions to login to my account.This is not possible because it keeps on buffering for about 5 minutes then I just give up.Its annoying for this to hapen
DANIEL HIGGINS
07 March 2023
Comment from ca.trustpilot.com
Used to be bet 100 get 100 then it was bet 50 get 50 now it's bet 10 get 30? I think somewhere along the line bet365 have forgotten what separates them apart from other bookmakers... Not to mention the fact that they closed my account without a reason at all and when I asked why they told me it was an executive decision and when I ask them to elaborate I was td they won't go into details? I would advise anybody on God's green earth to stay well away from bet 365 they are scummy and do not care about their customers at all!! You win to much they will close you down... You spend to much they ask for wage slips bank statements I. D life history EVERYTHING!! The most reward you will ever get from them no matter what you spend will be a measily £5 bonus ... And sometimes... Like myself they will close you down for absolutely no reason at all and won't tell you why EVER! Stay away from bet365
Nathan
07 March 2023
Comment from ca.trustpilot.com
Every bonus pays pittance signed up 8 months ago not had a withdrawal don't bother wasting your money here
Craig J Ashcroft
05 March 2023
Comment from ca.trustpilot.com
Absolutely disgrace they won’t prove off what I earn and the last 3 bank statements,my account suspended, do you need prove when you actually go into a bookies no,
Anna
04 March 2023
Comment from ca.trustpilot.com
Dito to the previous review. I'm experiencing the same outcome. I used to make withdrawal and now more and more deposits. I'm fed up with this gaming site.
Tony
04 March 2023
Comment from ca.trustpilot.com
Shocking company , penny pinchers, don’t waste your time go elsewhere , I won my bet but they didn’t pay out put a clause in after it won. Shocking service
sammy Edmond
03 March 2023
Comment from ca.trustpilot.com
Very bad customer service.took time out now cannot open account.been on web and phone for 40 mins.avoid
James Hunter
02 March 2023
Comment from ca.trustpilot.com
Registered and immediately banned, I didn't even get to use the account. And the comical thing is that the support quoted their terms & conditions as "can close or suspend at any time" but their own terms and conditions don't say that and instead have specific requirements for suspension or banning and they provided nothing though asked repeatedly why.
Adrian Sma
02 March 2023
Comment from ca.trustpilot.com
I recently used bet365 for e-sports betting, but I was extremely disappointed with my experience. I placed several bets on various games, but I noticed that the outcomes always seemed to play against what I had bet on.I understand that betting outcomes are determined by chance, but the frequency of my losses led me to suspect that something was not right. I believe that the games were being rigged or manipulated to ensure that I would lose my bets.I attempted to reach out to customer support to address my concerns, but I received no response. This lack of communication only added to my frustration and suspicion that something was not right.I cannot recommend bet365 for e-sports betting based on my experience. I strongly believe that the platform is engaging in unfair practices and is not a trustworthy option for anyone looking to place bets on e-sports.If you are considering using bet365 for e-sports betting, I advise you to proceed with caution and to thoroughly research the platform before making any bets.
Jennifer Gibson
28 February 2023
Comment from ca.trustpilot.com
Registered, lifetime ban straight away. No reasons why. Refuse to communicate. Only reasons could be that I am white? Female? Not young enough to provide sexual services wanted? Live in wrong area? Whole experience traumatising!! Register and instant lifetime ban for no reason?
Barry Mills
28 February 2023
Comment from ca.trustpilot.com
There's not a lot of point having an account with this company unless you are someone who just plans to throw your money away. If you are clever, or just have a bit of luck, even once, they will close your account or restrict it to the extent it may as well be closed.They aren't alone. There are few if any proper bookmakers any more.
mark holmes
28 February 2023
Comment from ca.trustpilot.com
Since the last update the App freezes all the time making login really slow & a struggle to get bets on in time!
Kay
28 February 2023
Comment from ca.trustpilot.com
So disgusting I put 4K in been on here for a year just started winning an now there looking in to my account I can’t play or withdraw my money even tho my account verified this site should be looked in to this is so wrong
Ellis
28 February 2023
Comment from ca.trustpilot.com
lets you win but then takes all your money in the next spin, such a rip off app, I would not recommend this betting app to anyone. There are far more better apps out there than this. STAY AWAY FROM THIS APP AS YOU WILL LOSE YOUR MONEY
James
27 February 2023
Comment from ca.trustpilot.com
This company is so bad on casino I have spent 1000s the biggest win I have had in return 48 pound clearly controlled by someone on the amount and frequency that you win..Then with betting I was winning often but all of a sudden special bets/ boosts everything disappeared and now the odds for certain sports like football which I only like betting on personally are so bad you have to have lots of teams on/or loads of bet builds which are near impossible to get to get any decent odds..BET365 used to be good but think it's a bit fixed these days i won't be spending my money on it anymore..and advice others to stay away.
Kevin Moses
27 February 2023
Comment from ca.trustpilot.com
Bet365 change the rules as and when they want , I won £50 on Man U vs Newcastle went to cash out and they gave me £30 !!! What’s that all about ?? Odds wasn’t change and because I had other bets on would have had more in early payouts !!Dont bet with these con artists they with take your money but will decide when and how much they want to give you back , I’m shutting my account
Alexander Vassilev
26 February 2023
Comment from ca.trustpilot.com
Bet365 are frauders and you don't stand any chance of winning. I won 10k euro in 2 weeks and they ve limited my steaks at 0. So, technically i have account in general I cannot play. Also, they ve removed all the options for me to continue playing. This means noone actualy have a chance ever to win at bet365. If you don't loose, they will cut you down. If anyone is interested I can provide with proves - screenshots, history, correspondece. My e mail is mgabulgaria@ gmail. com
Clifford Chedgzoy
25 February 2023
Comment from ca.trustpilot.com
if i could give worse than 1 it would minus 100 , treated terribly when i asked for my 1 hundred an 80 pounds back. i am a single dad in a wheelchair and rely on my online betting to win a little bit more money than i have but when i explained this to bet365 they said i should use the self exclusion option because i sound like i am struggling with life( iam in a wheelchain and am a single dad) but theyspoke to me like i am a child and banned me from there site as i would not except a self a exclusion. i find this discusting and think they are the worst racist and horrible website i have come across. please dont join this website they are just after your money. very very dissappointed customer :(
Willy Hill
24 February 2023
Comment from ca.trustpilot.com
I got an email saying my account is restricted, no free bets, no odds boosts, no cash outs, zilch, nada, nothing. Also my maximum stake was £5 which I had to find out by trial and error because they couldn't be bothered to tell me that, then after i had placed a couple of £5 bets it dropped mysteriously to £2.So why did I give them 5 stars ?Because it took them 6 months after I had made £4000 profit before they did this, so great, well done for letting me win that much. Some of the companys limit your account after you are up £100.
Burt Macklin
23 February 2023
Comment from ca.trustpilot.com
Bet365 is a complete scam since Ontario gaming got involved. I used to get little wins here and there just playing 20 cent spins. Now, I haven't won anything to withdraw in months. Also good luck every getting a bonus on the slots. And on the od chance it does hit , you MIGHT win $1. But my favorite is when they don't pay anything on free spins. 2 GIANT MIDDLE FINGERS TO BET365 AND EVERYONE THAT WORKS FOR THIS GARBAGE SITE!!!!
jamie
22 February 2023
Comment from ca.trustpilot.com
Friend tried to cash out for £154 was processing spinning round then all of sudden went unavailable this is not the first time Go Ambling sites are all a fix all linked and commissioned by same licensing authorities Take from the poor to feed the rich
Micah
22 February 2023
Comment from ca.trustpilot.com
Decided website was not for me and wanted to cash out and close my account. We’ll they only accept certain banks. My local bank was not one of them . So my only option was to give them my personal bank info and wire it to me. We’ll they don’t tell you they take $10 wire fee. They will not close my account. They want personal information which is stupid. Their link don’t work to close it either. Customer service is horrible stay away. Not worth trouble
Alan Proctor
22 February 2023
Comment from ca.trustpilot.com
Absolutely horrendous site, played £300 on Big bass and not one bonus, reels spin weird. Had two bo us symbols 32 times and not one came, compete scam. AVOID AVOID AVOID
Nakia
21 February 2023
Comment from ca.trustpilot.com
Registered 2 days ago, yesterday deposited 30$ and did 4x tennis bets with small amount.Then today I got an email from them: "Due to the nature of your business, a decision has been made to close your account with immediate effect."Which means I banned for life.I've also talked with the support and they said "yeah we can you are restricted but nothing can be done".They also told me they not gonna review my case no matter what I say.Then they told I can move forward and bet somewhere else.They also require KYC to withdraw your current balance, but if you banned you cannot upload anything. Also the withdraw function was disabled aswell.So had to contact the support again, but atleast they helped to withdraw my balance, so thats something...
Joe Mack
21 February 2023
Comment from ca.trustpilot.com
Updated review- they made over 3 billion yet can't afford to employ customer support. Abysmal site now. Just pure greed with no care whatsoever with their customers. Former customer
Kerry Bederski
21 February 2023
Comment from ca.trustpilot.com
So easy to make a deposit but like pulling teeth to withdraw. Used Apple Pay to deposit, they say the credit card is non-refundable likely because they don’t have access to the card numbers. Fine, but when I withdrew it asked me to select a method which I requested etransfer. 3 days later no email, reach out via live chat and they say I have to do a wire transfer I tell them my bank doesn’t do wire transfer and send them the site FAQ where it specifically says no wire transfer. They email me a request for my banking info. Like really!? You want me to send my banking info through an insecure email. If you’re willing to send a bank wire what’s the difference of sending it via etransfer and why have that option available for request when completing the request if you won’t fulfill it. Terrible company. What a joke and waste of time.
James G
15 June 2023
Comment from ca.trustpilot.com
Been a customer of bet 365 for some years. It’s the only bookies I like using. I had set a 1month cooling off period after the football euros was finished. Turns out I done it for 6 months which was completely my mistake not there’s. Upon going back into my account they’ve removed any promotions which I found very strange. But even more strange they decided to remove the bet builder 25% boosts which EVERY customer gets. After waiting on live chat for numerous times it they say adjustments have been made to my account despite no prior warning. I’ve never had any form of gambling issues and they’ll clearly be able to see this. I believe I’ve been treated very unfairly by them. I suggest you put this right please.
Been a customer of bet 365 for some years. It’s the only bookies I like using. I had set a 1month cooling off period after the football euros was finished. Turns out I done it for 6 months which was completely my mistake not there’s. Upon going back into my account they’ve removed any promotions which I found very strange. But even more strange they decided to remove the bet builder 25% boosts which EVERY customer gets. After waiting on live chat for numerous times it they say adjustments have been made to my account despite no prior warning. I’ve never had any form of gambling issues and they’ll clearly be able to see this. I believe I’ve been treated very unfairly by them. I suggest you put this right please.