Betfair Review

Excellent service from Andrew who helped me to take a photograph of myself with my driving licence. His patience bearing with me for over 1 hour was exemplary. Excellent service.

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The site and experience is like 90% perfect. I have recently had an issue with incorrectly settled bets. After reaching out to the @BetfairCS team on Twitter I had dealings with real people whom I genuinely felt that I as a customer mattered. We worked together and they worked with the Trading team and my bets got rectified and the correct monies in my account.I never fear that I shall log in and my bankroll shall be gone and “THIS SITE CAN’T BE REACHED”. I have had some very negative experiences with several low rate bookies. Fool me once….Betfair are one of the genuine Bookies who act with honour and integrity!

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Had a problem with withdrawings winnings from my betting account _ I had an attempted fraud on Lloyds Bank debit card – whish had to be cancelled and a new on produced. This lead to a restriction on the amount I could withdraw after a winning bet – Betfair Chat line was excellent – they were open after I go back from work – the problem was clearly explained to me and after a few security questions and ID requests the matter was settled and I returned to my normal use of the account

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I had a problem with one of the free games and the advisor sorted

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I used this company for years but they banned me for not providing ID. My two emails to the CEO were passed onto complaints who just gave me a list of accepted ID. Without seeming to care about how difficult these things are to get how does a driving licence which is simply a document that qualifies you to drive keep all your sensitive information which even I am not allowed to have safe. My mental health has to sufferin silence because the world can’t keep my name which everyone knows anyway safe stop blaming staff they don’t make policy o n id that’s not building trust and don’t blame customers they don’t make policy either and we paid for all the fancy mansions and weapons in Israel.

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As soon as a put a bet on horse racing the odds changes dramatically I think the odds are manupulate by the owners

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Excellent service from staff i spoke to, got my account up and rynning in no time 😊

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ive had this app not even 2 weeks spent £100 for time i played on slots had no bonus wins or anything went on today £20 not one bonus i won 10p off £1 spins dont waste your money! gala slots are better they seem fair sometimes you do have losses but its fair and tombola is good but honestly dont waste your money its a rip off

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This site honestly it’s awful no matter what deposit never pays out what so ever it’s just loss after loss and even if you do land on a bonus that’s if you do pays you barely anything 10 pounds at most it’s an awful site and definitely not worth putting your money on it

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Experience in the process of withdrawal is fast and efficient if there is any delays the help and support line will provide the necessary information to help your query and resolve the matter in a timely manner

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I joined BetFair and redeemed my free spins. After filling in my details it came up “account verified” . I played my free spins without any problems and won a small amount of money. I decided to request payment as I usually do when I’ve joined a new site (to ensure that all is genuine). As soon as I requested to cash out my winnings I was asked for extra identification. I contacted the help desk to advise I had no photographic identification except the voters id form. I have proof of address and can verify my bank account. I am on the electoral role so my identity can easily be confirmed . However if there was an issue with my identity why was I allowed to participate in betting? The only time there was a problem was when I requested a payment

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Issue resolved quickly, once I was transferred from the bot to an agent, thank you Reuben.

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Hello. I was a Betfair customer for 5 years, using the exchange almost daily (and often the sportsbook) and out of nowhere Betfair closed my account and kept my balance (almost £5,000). They didn’t give me any explanation or satisfaction… they just said the account had been closed on business grounds. So I ask: is this the action of a serious company? Closing an account with 5 years of history, over £50,000 in lifetime summary, from a profitable customer who paid premium fees weekly? It seems that Betfair is trying to drive away profitable customers and only wants recreational ones, thereby ending the exchange. Personally, I find it tremendously unfair that they kept such money from me. Therefore, I advise you to be careful with Betfair and to deposit as little money as possible there, as they can close your account at any time without giving explanations.

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Using vouchers as a withdrawal choice is a genius idea, who ever thought of that should be proud of themselves. Good choices as well. Great thinking forward from the site, and a better solution than putting in another “safe Play” tool. Happy to play knowing I can have this as a safe option (that works) when/ if i withdraw.

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Stay the f away from this company, spun the same slot for about 2 hours straight and about 1000 spins later no bonus still. The slots payout is absolutely garbage compared other casinos.

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I placed a bet On Ten Lengths Tom in the 13:50 at Sandown on 09/03/2024.According to Weatherbys the horse was not qualified for the race and was withdrawn on 04/03/2024 with a press release to that effect on 05/03/2024.Betfair accepted my bet on 06/03/2024.I made the enquiry to Weatherbys because I noticed that several other firms were not quoting the horse shortly after I backed it.They are declaring it a losing bet despite many hours spent by me on Betfair ‘Help’ trying to get them to see sense.Apparently, I am to get a detailed explanation by email.I can’t wait!Update 20/03/2024: Betfair have eventually relented and paid up. I received an email (to which I am not allowed to reply) including an ‘apology for any inconvenience’. No word of compensation for hours spent on the ‘Help’ chat and the annoyance of being repeatedly, and condescendingly, told that I am wrong. Customer service? Bleh!

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Another company thats needs its licence revoked worst gambling site yet again don’t play guys

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Barely any payouts, despite £900 put in. Yes I know it’s gambling but this site is pure basic win or lose, other sites offer better deals on your cash without restrictions, this place is way behind in the times. Not worth the hassle.

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My experience with this Casino is Zero.Joined in September 2023,the games don’t pay.There is no review in Pragmatic play egg Big bass splash like other casinos,very smartly they want to hide the play history from its players.Eats all deposit..will never pay more than £20 on any game..Stay away..Definitely the lowest rtp and game provider.Pinball promotion is useless..will give u 20p 5 free spins and once in 6 months a 1£

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I reopened my account they said it’d be open on 2 days, 2 weeks later and every time I go on chat they refuse to help and tell me to wait. Constantly told lies and sometimes they’ll just disconnect me when I’ve been waiting an hour. Really poor service so I use other exchanges now

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I had an issue regarding my account which was dealt with swiftly professionally and courteously through the online messaging service. Can’t recommend the assistance I recieved from Vishal highly enough

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Praises to betfair. I have been with them a few years im not a big punter just a pensioner that likes to do E/W L15 on a saturday to watch racing on tv. I admit i closed my account because i had an Iffy fit over a free bet issue, so to replace then I tried skybet I am registered with them for the Free ITV7 bets, It ended up for some reason (Ive had no explanation) they sent me an email saying they were closing my account and put a “Self exclusion” on my account this effectively locked me out of Betfair as they are under the same parent company. How nasty of them. So I contacted Betfair explained about myself closing the account but also what skybet had done to me they on their chatline were very very helpful and understanding, the agent I spoke with on Friday night 15th March certainly went the extra mile, so a massive big thanks to her and for sorting my account out. But because of what skybet did I have from Friday night a 24hr cooling off period thats ends tonight Saturday 16th March 2024 so hopefully I will be able to log in again. A big thanks again to the agent who helped me sort this.Apart from “My Tantrum” the time Ive been with betfair I have never had any issues. In my opinion a fair honest company.

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This is only for Betfair casino who seem to be able to do and encourage people to gamble more. I doubled a small bet on blackjack twice and asked how to reduce my bet as I was only being offered the same bet again. The dealers didn’t know and said go to the cheapest table which was £5 and they didn’t know either. Why is there not an option to lower your bet as well as reverse or make it higher. Made very difficult by this company who I used to think were an innovation to the world of gambling but the big players have got in and taken it over. Very sad to see. And why are the gov allowing this to be done surely if you can double a bet you should be able to half it or clear it.

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Betfair is an innovative company that allows punters to gamble against each other, one punter laying the horse to lose and one punter backing the horse to win. This is called the Betfair Exchange. Using their system allows far better odds than traditional old-fashioned bookmakers. Betfair also has the loosest slots on the internet. I’ve won over £1200 on their slots in the last 12 months. The Casino is fair but the Poker is poor. You can’t do multiple bets on the Betfair Exchange but you can on the traditional Betfair Sportsbook. The prices of the sportsbook are no better than the other traditional bookmakers.

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Put £20 into my account, went onto casino and spun on a game with £1 stake but the game took £6! Was told there was nothing they could do and I need to make sure what I was staking, I showed them the proof and they still wouldn’t return the money. Awful site.

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I required assistance when updating device details. Prompt service made the task easy to complete.

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Had a problem with a promotional offer, mainly due to me 😩 but was helped brilliantly by Gabby on the support team.Great service thank you

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had an issue with unsettled half time bets in the rugby league, got hold of live chat and the issue was sorted and my account credited within 10 mins.

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Fantastic! Always get assistance Instantly when needed and Odds always great plus you get Bonuses the more you bet & helps when u WiN of course! Keep it up Betfair!!!

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Betfair is very fair I’ve never had a problem with them I love there free bets and how quickly I get my returns 😀

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Together with paddy power bunch of thieves and scammers.all games rigged.Cheating on the bet payout. Dirty scamming rats

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Simple problem but a necessary hurdle – once past the robot the agent Michael was efficient and polite. Very happy with service.

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Join them recently im deposit some money win received them in few hours of withdrawal also chat very helpfull not issues at all

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My account was deactivated a couple of years ago. I used their online chat to get the account reactivated and spoke with their agent Sarah. She was excellent and resolved the problem for me, ensuring that I set up a strong password and 2FA. Excellent service

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Acca edge on the accumulators is a waste of time as it cannot be trusted and you are taking a big risk ,if any of the games are void ,you lose the bet anyway ,and they say this as part of the terms and conditions.

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Worst Customer ServiceComplete fraudsters,Took my card info with manipulation and the Agent Mathew threatened me…Need to stop these Apps

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Had an issue with a free bet Ajay,,went the extra mile to help,,a good person with a good team

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Won some money withdrew it and because I deposited some of it back to play with for fun they limit my account to very little amount per month, until I do a 3 hour live chat with them awful gambling company but no worries anyway because I use other sites so their loss bye.

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Very good company to deal with. Their support team is excellent and extremely helpful.

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Decent for sports bets BUT STAY AWAY FROM CASINO! Genuinely the worst slot rate I’ve ever seen…You’ve got a chance at finding a leprechaun at the bottom of a rainbow than winning anything on their slots

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Truly awful website. In 30 years of betting online the worst I’ve encountered in terms of how often it crashes. I’ve cleared cache and cookies as advised and no change. Appalling and basically unusable.

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Really bad I can’t lie deposited about £400/500 in 2months won nothing bigger than £30

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Had a little issue needing help and Salman very kindly explained all that I needed to do; Just awesome and very much appreciated; All my queries resolved; Many thanks; Kind regards;Denis

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amazing team friendly and overall just really good thank you jack you need a raise

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BETFAIR IS CROOKED…..I WON €750 TODAY, THEY WOULD NOT PAY, HAD TO SEND IN EVERY UTILITY BILL I HAVE. THEY ARE LAUGHING AT GDPR AND GAMBLING REGULATIONS. HAD TO TALK FOR HOURS WITH BOT, AND THEN LOST THE WINNINGS AS THEY WOULD NOT PAY OUT DUE TO GAMBLE AWARE, BUT I WAS ALLOWED GAMBLE AND DEPOSIT MORE MONEY, JUST NOT WITHDRAW. STAY AWAY FROM THIS SITE. I WILL CONTACT THE GAMBLING REGULATOR IN MY COUNTRY TO INVESTIGATE THEIR METHODS, AND I WILL ASK TO REVOKE LICENSE.

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I give a 1 star rating because i there is no option for 0, website has changed and is now very user unfriendly on the desktop, it is very similar to the mobile app which is fine for mobile phones, but not for desktop computers

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I asked betfair to close down my account and return my money to my bank. Instead they suspended my account and are withholding my funds illegally. I had only signed up to this company 10 minutes before asking them to delete my account and return my funds.They hide behind Internet chat and don’t take phone calls or complaints any other way. ADVOID THIS SCANDALOUS COMPANY AT ALL COSTS.They are thieves and hide behind a wall of silence and rude customer service staff. This company should be wiped out

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I’ve got to say credit to Betfair and I highly recommend using them. My basis for this is we all have issues sometimes and I’ve raised one with Betfair and the whole process was explained which it should be. I’ve also had the same with Ladbrokes and Will Hill in the past and their response infuriated me. They didn’t answer my query and blocked my account insulting me with “maybe you have a gambling problem”. They don’t take complaints well whereas Betfair as it says in the name ironically were fair, understanding and very helpful. This is a genuine, honest review.

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To be fair it took a while to get an answer to my question, but Nayim sorted it out for me in the end. For a non techy like me it was hard swapping from screen to screen in order to follow the instructions, but we finally got there .

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omg the support team on help is so useless full of low iq people, the one named Kuta and the other named Dannish, i have sent them 2 bills pictures of license card as well and they could not do anything, what kind of employees are those useless kind of people who cannot activate an account based on what they asked i provided, why are they working over there ? they getting paid doing nothing.

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