Betfair Review

To be fair it took a while to get an answer to my question, but Nayim sorted it out for me in the end. For a non techy like me it was hard swapping from screen to screen in order to follow the instructions, but we finally got there .

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omg the support team on help is so useless full of low iq people, the one named Kuta and the other named Dannish, i have sent them 2 bills pictures of license card as well and they could not do anything, what kind of employees are those useless kind of people who cannot activate an account based on what they asked i provided, why are they working over there ? they getting paid doing nothing.

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Betfair have simply sucked the benefits that customers used to have when betting. I bet small on options like Lucky15, and best price guaranteed, and these have all been stripped away. Ante post these days is like a lottery, along with the inclusion of horses that are generally not going to run in a race. I have to check on entries to confirm this. I say generally.Yet, they hold individuals to ransom when it comes to opening an account.I have not bet a lot leading up to the Cheltenham Festival, and I absolutely mean it when I say I am looking forward to handing my hard earned cash to an on course bookie, and getting the excitement from that. The fun does not stop that way.Why oh why are Betfair, and they are not alone, shafting hard working punters. And no, the ‘we offer different incentives’ does not wash with me. Offer me 3 x odds for 1 winner on a lucky 15, and best odds guaranteed on multiples. You must have made enough money by now???

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Been with betfair for years and never had a problem.I logged in a few days ago and found £5 had been bet on roulette but I told them it definitely wasn’t me.My account has been suspended now for 3 days and when I try to contact someone I get a message telling me they are very busy.I left a message telling them to keep the £5 and just let me access my account please but it’s still suspended?

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used to be 5 stars but the loss of the Best Odds Guaranteed on UK races means will be using other bookies who do offer that facility, something they gave to punters theyve decided to take away, obviously was affecting the huge profit margins already being madeAlso would advise never play slots after 2am in the morning, I suspect the advice online about slot playing is correct, most bookies do their resets at 1-3am at which point its back in collect peoples cash to start refilling for the next day, so are they turning it off at 2am so nothings won before 7-8am in case a biggy happens and no staff to deal with it. Do agree with online advice peak time for payouts with most of these sites is between 6pm and 2am before they do the next reset – Still more dissappointed about the loss of best odds guarantee, dont know if Betfair are aware giving a little back can keep the punters loyal

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With Betfair exchange ,you have to make twenty bets in a month to qualify for the promotions,I played my part in this .then come the following month they have stopped giving them out, they have moved the goal posts.You betfair exchange are a law to THEMSELVES.Dont bother with these pirates.

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Waiting nearly a year for my account to be verified, sent through Passport and prove of address and account still on hold. Don’t waste your time.

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Having struggled to resolve my account problem for a few days., I finally had it resolved by an agent, Mohammed and would like to express my thanks to him, I called about 1.0pmNick Cornwall

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Waiting more than 6 months for my details to be verified, absolutely appalling customer services.Complaints should be sent to resolver.co.ukBut even this site is difficult to get any feedback from.

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I think this is a great service and find their customer support to be really good, unlike Betway for instance. Great markets also and the exchange is terrific. 5 Stars.

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Gone badly downhill . Odds are terrible and the cash-out is a con as it is suspended most of the time

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I had an issue with a promotion offer and requested help and I was assisted quickly and with resolution and with perfect manners. 100% supported when required.

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They give you bonus and free spins but in reality they only have about 10 eligible games to play this on. search for any of the games they are not available to play. Not one can be found. Awful

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Betefakr are horrible site agent Nora amazing lady she suspend me account but just ask information about the welcome she already closed me account but spend the 20£

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Had issue with promo, but sorted within 15 mins…first time I had to contact customer service and they were great. Thank you

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Great customer service whenever I’ve needed it. Answered any questions, fixed any issues, and been polite throughout.

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I’m glad I found out with smaller stakes that Betfair can just do as they please regarding winning trades, and then retracting them. I didn’t expect to have so many issues using the exchange. Latest, I’d cashed out in a football game when the team I’d backed scored and went 1-0 up, the cash out was successful and price remained settled. A VAR check was then announced minutes after, goal ruled out, price began to drift back out. But I was happy cos I’d got the cash out in time, all confirmed and successful. A minute later, hey ho, my bet’s still in play and a negative cash out offered, stake taken back out of account.I’m sure there’s loads of small print explaining all this, and how they’re allowed to f*** people over and get away with it, though

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amazing customer service. Rohitha sorted my banking problem out where i couldnt withdraw my winnings. after 10mins the team sorted it and now my withdrawl is in my bank account, thanks again

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After 14 years of using Betfair they randomly closed my account saying I had multiple accounts (I don’t – it was obviously an automation failure in their data architecture which several people have had issues with in the last few months). They have no customer service or complaints procedure, only a live chat filled with people who cannot help you and take 10+ minutes to respond to every question. I supplied them with every document they asked for and still nothing has happened. They’ve stolen my money after being a customer for 14 years!!

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I had a technical issue with my sign up £40 promo, but Luke from the help team assisted me so well with this process, and got everything sorted! Definitely should try this site

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Great games always something new to try. And the free daily game I have won £50 on and often get free spins from. The customer service if you need help is quick and friendly.

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I had some issues with my withdrawls and naveen and Reuben were great, they got the problem sorted straight away, I havant had any problems since and when you want to withdraw your cash its instant in your bank, and any problems they are quick to respond, fantastic customer service, highly recommend this company to anyone

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This has always been the exhange I have used and I don’t see any reason to move elsewhere. It’s so easy to use and navigate. I have only had to speak to customer service once regarding an issue and they were straight on it to sort out my problem

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Outrageous had this app a couple weeks and make sure i get every promo spent £15 today to access 50 free spins won 5p off it and I also got a scatter 5P!!!!!! This game is fckn terrible and needs shutting down very unfair and to have Betfair as your name silly you all want to be ashamed and start paying people out properly weirdos

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Terrible experience could not see chat and they never give bonuses just take

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Very fast customer service could not fault them very helpful

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I don’t see why it’s got loads of bad reviews? The customer service is great and the free daily games they offers work really well/ casino

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Vishal (webchat) was extremely helpful and quickly re-instated my account when I had an issue with logging in, thank you

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Been off the site for a few years although customer service operator Somana was a great help in getting me off and running again… Superb service

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I have been a customer for over 18 years. I suddenly found I could not access my account due to self-exclusion. I certainly did NOT self-exclude! Their customer service is non-existent. They have no contact telephone number. no email address. They only supply a ridiculous chat facility. The chat facility means long waits and being passed around from one agent to another. I have money in this account which I can not withdraw. My advice to everyone is to avoid this site.

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Avoid this CLOWNS. They sell your details and withhold your funds. In my case I reported to Ecoban secu rities Took less than a week a day I was sorted.

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Like many other users said after registration and uploading my card, proof of address and passport they locked my account. Clown website AVOID, THEY STEAL AND SELL YOUR DETAILS and won’t let me remove my account now.

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after being with betfair for over 20 years I had a query about online gambling, they were sometimes a little bit slow to respond but the customer service department were very courteous and helpful, and after being out of action for a couple of weeks and betting with local bookmakers it is a no brainer you just have to bet with Betfair.

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Not the result I wanted, but the correct rules were applied and happy to except this. Operator was extremely helpful and polite throughout.

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Great service on resolving the problem very pleased John

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Played slots on this site and won over 2k.They paid out but then wanted a safe gambling interview. Spent over 2 hours asking questions about my financial and personal life. I gave up and closed my account.

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Absolute POS, £800 through High Voltage at 60p per spin for one poxy f#ckng bonus that paid £9 … I’m genuinely puzzled as to how a site can bestow such fraudulent sh#t on customers and continue getting away with it time after time ?????SAVE YOUR MONEY AND NOT ONLY SHOULD YOU NEEEEEEEEEVER GAMBLE ON HERE, BUT GENUINELY GRASP EVERY OUNCE OF YOUR DIGNITY AND SELF BEING AND JUST STOP GAMBLING ALTOGETHER. Take it from me, a prolific gambler that has lost EVERYTHING, from friends, family, girlfriends, my home and anything of value, this only ends one way and for me that’s having absolutely NOTHING and oh the verge of suicide!!! Gambling should be abolished, and anybody on the casinos side should be smashed on the face with a claw hammer infected with a new strain of cancerous aids … GIVE UP NOW!!!

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Betfair suspended my account as they want proof of ID.i have been a customer for 20 years. They have my bank account details, email, phone number, address and I’m in the electoral role. I refused there request as My data with Talktalk and EON was hacked.Also they are based in a foreign country outside UK jurisdiction. After 2 hours of chat I managed to get my balance credit back. But after 20 years no more Betfair.

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Fast payouts not a lot of delays great slots and Niamh’s customer service👍👍

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Agent made the process of helping me with my account login so simple and wasted no time. Great to deal with him.

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Betfair agent replied quickly to my request and was able to help with my issue.

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I have a issues with my account, didn’t used for a long time so been closed, i’ve get in touch on webchat and fantastic Gillian helped me with my problem.

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Betfair is the worst online company I have ever dealt with. I was with them way back in the early days in 2001 and they were a great, honest company then. Now they are transformed into a multi national scammer. My current account had several hundred pounds in it with many long term bets, when with no reason they suspended my account. Days of enquiring why brought no joy, until a manager got fed up with my enquiries and closed my account stealing all my winning ongoing bets. Its unbelievable. Complete theft, and they know they can get away with it. Betfair are a total fraudulent company. There really should be a minus 5 stars for this company. And a court appearance for corporate theft

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they are thorough to check if you are a problem gambler

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Very helpful customer service my account had been self excluded for over 6 months since my self-exclusion had finished. The helpful person on the chat, talked me through a few things and said my account would be updated and up and running again in 24 hours

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Opened an account and deposited 25 pound. Played live casino and won £200 withdrew £190. Left the other £10 to play later on that day. Withdrawal process was quick and fast and thats about as good as it gets.. account soon got suspended and now when i try to withdraw the remainder it refuses me and does not allow me to withdraw

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Pavan and Rahul were very patient and helpful and resolved my issue.

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I was sorting out my account as I had to wait so long to get verified then when I got verified 5 minutes after they closed my account no reason given stay very far away from this company.

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I’m a currently trying to resolve an issue with Betfair. They have been helpful so far, I will update when the issue has been resolved officially.

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As you all know i bet on the french racing,now i do pass a few on the french when they are definately over priced….so this guy said to me i can have £2000 a month on betfair my reaction was ” You must be doing your brains in then” So i told him to bet LETWAR ew in 12.25 pau at 7/1 (won at 10/3) 02/02/24, Next bet restricted he said “thats never happened before” my reply “welcome to my world ” 🤣🤣🤣

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