Betfair PLAYER REVIEWS(1809)
Markus
20 October 2023
Comment from ca.trustpilot.com
The best Way to chalenge yourself with a lot possibilities...
cskuk
19 October 2023
Comment from ca.trustpilot.com
I joined up with these clowns today, had my 50 free spins and won just over £9, I opted for a Tesco voucher...because of this I got £2 extra so I was able to opt for a £10 Tesco voucher which said I would receive in 2mins with £1.30 still left as credit on my account...I never got that token at all!...instead I got an email saying that my account had been closed which is inline with terms and conditions (as an excuse)....it looks to me like they didn't want me to win this money so they cancelled my account instead, no other reason...I'd literally just joined up!Then I saw many other identical reviews everywhere about betfair!If I had won nothing, my account would be fine!Absolute scammers...avoid at all cost!
Luke Jones
18 October 2023
Comment from ca.trustpilot.com
For anybody that is going to place a football acca at Betfair make sure you do it via oddschecker as the odds are much much bigger than on the Betfair app. I’ve just filled a acca out on Betfair app and it was 18/1 but on oddschecker it’s 26/1 big difference if you going to bet big
Joel
18 October 2023
Comment from ca.trustpilot.com
Deposited 600 gbp left 269 gbp to either play or withdraw the following day . Signed in said I had to speak to safer gambling team spoken to them they requested id again picture of myself with the id utility bill bank statement showing the deposits picture of bank card deposited from . This was 3 maybe 4 weeks ago now and I still havent got my money . I've spent hours on online chat being referred to numerous agents to now be told a team will be in touch soon . Soon has not got a time scale. I just want to retrieve alittle bit of my cash back and this is a problem I will never bet with these ever again nightmare company that seem to think they can just keep your money even if you've not lost it
Phil White
17 October 2023
Comment from ca.trustpilot.com
Had a game abandoned in my acca and in my view it was deemed as a loss, and my acca adge was lost, and my stake.I enquired by the very quick on line chat and although they were acting within the terms of the acca edge rules, they sympathised with me and refunded my original stake as a good will gesture.
Robert Sterman
17 October 2023
Comment from ca.trustpilot.com
very helpful agents managed to sort out my log in problems nothing was too much trouble cheers
Daniel Rouse
17 October 2023
Comment from ca.trustpilot.com
Terrible support. Absolutely the slowest on planet earth. Copy and pasted replies. No understanding of the issue....and to top it all off. The stopped offering best odds.
Paul S
16 October 2023
Comment from ca.trustpilot.com
Shocking service. Do not use prizeout as it's a scam. Money disappears for several days then refunded. No customer service whatsoever. AVOID!
Mr R TERRY
16 October 2023
Comment from ca.trustpilot.com
While watching a boring rugby match I thought I'd spice it up by trying an on-line gamble. How wrong I was. I signed up to BetFair, and they rapidly credited my account with funds from my credit card.Then the problems started.When trying to place a bet, I was informed my account was suspended. Why, who knows. Never mind I thought, I'll just withdraw my stake, which I'd just deposited.Not allowed! They now want me to jump through loads of hoops just to return my original deposit. They didn't like the fact I have an old style paper driving licence, despite them still be perfectly valid. I had to send them a link to the DVLA site confirming this. Then they didn't like the fact that my house has a name AND a number. Sometimes the name is used sometimes the number.Customer service is appalling.Eventually they magnanimously agreed to un-suspend my account, but to withdraw my initial deposit I'd have to wait a week.Avoid using this scammy service.
DAVID FYSON
14 October 2023
Comment from ca.trustpilot.com
You can no longer get best odds guaranteed with BETFAIR and because of this you no longer get a fair price
Dominic Moore
14 October 2023
Comment from ca.trustpilot.com
Great customer service on the online web chat. No faults, helped perfectly, and very friendly.
Consumer
12 October 2023
Comment from ca.trustpilot.com
Had my somewhat difficult query sorted by Daniel. Thx
Marlena
12 October 2023
Comment from ca.trustpilot.com
I do not recommend it!!! I won 980 pounds and my account was closed and the winnings were not paid! I made deposits earlier and withdrew smaller winnings and there was no problem.
Amro Hedaia
12 October 2023
Comment from ca.trustpilot.com
Customer support is 10/10 they have been really straightforward and helped alot !
Karl
08 October 2023
Comment from ca.trustpilot.com
Purely scammedI hadn’t placed a bet for over 5 hours when I was looking at my Betfair account It’s strange that I had to voided bets I hadn’t placed totaling 600 which I questioned the staff and when they didn’t get back to me next day I called to find out how this happened and that all my discrepancies in the past should be looked at bet by betInstead I was told they’ve made a business descision they will close my account and said they won’t discuss anything any further as I no longer have an account Surely a wealthy company Ike this one would try to sort the issue out instead of closing my account If there are people with similar things we should get together for a huge CLASS ACTION
Lucius
08 October 2023
Comment from ca.trustpilot.com
Free games are not legit.. The pinball game particularly.. The ball multiple times floated in the air for 2 seconds waiting for it to land on nothing..Almost useless for boxing and MMA betting, they stop betting on fights sometimes 30 mins before it starts..
Ast
06 October 2023
Comment from ca.trustpilot.com
My customer service agent ‘Charan’ was awesome , very friendly and helpful. Lovely 😊
simon slater
06 October 2023
Comment from ca.trustpilot.com
I spoke with a lovely lady who was really helpful unlike the previous chat agent who was obsessed with my email address when it should have been my password. He said he could change my email address from his end when he meant my password. His lack of courtesy and professionalism was appalling and he abruptly ended the chat which was disgusting. I pray literally he’ll realise his huge blunder and learn from it though I question that? But I’ll still recommend betfair because I don’t want one person out of many to spoil the broth as it were so yes please try betfair. God bless. Please watch on YouTube the warning or illumination of conscience by Christine Watkins. Then Following Padre Pio.
Customer
06 October 2023
Comment from ca.trustpilot.com
I've been using the Betfair Exchange for about a year and find it very easy and straightforward. I've not had to contact customer services for help very much but when I have (today for example) they have been extremely quick and helpful. Bets seems to get settled quickly and it's pretty user friendly. I do also use the Sportsbook but not as much as the exchange but find that good too.
dajiashuang
03 October 2023
Comment from ca.trustpilot.com
It should be more option for deposit and withdrawal. I hope crypto money could be supported in the future.
Brian Sheen
02 October 2023
Comment from ca.trustpilot.com
Betfair consistently display incorrect scores to try and make you place a bet. When you complain they were displaying the wrong score when you placed the bet they claim they had never displayed the wrong score.
Martyn Swales
02 October 2023
Comment from ca.trustpilot.com
I had been asking for a minor problem to be sorted snd eventually got sorted by an agent called sachin absolutely brilliant agent
Darren Smith
01 October 2023
Comment from ca.trustpilot.com
Trustpilot is amazing! I keep visiting numerous companies sites. Betfair, there are more and more negative reviews being posted before trustpilot can delete them. About time they accepted that many Companies like Betfair have problems that are not going to go away. Check other social media sites like Facebook, the postings are the same type. Lets see how long before this posting is deleted too!
Ian Howard
01 October 2023
Comment from ca.trustpilot.com
Had a problem with an amended result,got it sorted in about 12 minutes
Craig Apps
01 October 2023
Comment from ca.trustpilot.com
Betfair is a laughable name for these daylight robbers! More like bet fraud! Be very careful when cashing out as will change from £25 to -86p as soon as you hit the cash out button even though nothing has changed in the bet! Their excuse for this when I complained was "an act of God" I called him the end of a bell for that pathetic excuse and immediately closed my account down! Also they lie about money back if you lose as have never got my money back a few times after losing bets with this offer! I will never use bet fraud again and would not recommend it to anyone! Be very careful!
Michal Zydorkiewicz
30 September 2023
Comment from ca.trustpilot.com
If you ever get issues, look for advisor David, he literary took stones off my back.I can't appreciate enough his help today.
Joe Wood
29 September 2023
Comment from ca.trustpilot.com
Betfair closed my account without any explanation and hold funds of mine - they are complete crooks and refuse to talk to me or at least send back my funds - this company should be banned fullstop. A seemingly very good alternative is Matchbook
T Heaven
27 September 2023
Comment from ca.trustpilot.com
Was on live chat with a chap called jack. Brilliant customer service and he aided my needs and was very polite.
Sanjib Bbose
27 September 2023
Comment from ca.trustpilot.com
Its been 3 Year since betfair closed my account without any valid purpose or reason,Till Now i have not received My Money worth 4200$ from them which was on my betfair account...Someone Please help me screw this FRAUD company
Filipe
27 September 2023
Comment from ca.trustpilot.com
It is so unfair. They give you a wrong information on website, you place a bet using that information and they change it after. Tried to explain the issue with the contact center.. useless..There are many other companies you can use that treat customer with more respect.
Cristian Carol
26 September 2023
Comment from ca.trustpilot.com
I place an accumulator of 4 games live, £460 and could have won £2800, however I cashed out at £1975, 24 hours later my funds were manually adjusted back to £460 and my account has been restricted. That's it!I have the proof.They only like losers!
CHRIS ROSS
25 September 2023
Comment from ca.trustpilot.com
It took a bit of time but they solved my issue with minimal fuss once I got to the right department.
Ralph Friedmann
25 September 2023
Comment from ca.trustpilot.com
The offer of free spins upon registration proved to be a deceptive maneuver, necessitating a deposit to place bets. After depositing $500 and winning more than double that amount, my account faced unjust restrictions during a withdrawal attempt. While they assured an investigation, it was confidential to encourage continued play. Upon resuming play, I encountered multiple table crashes and restarts, resulting in the complete loss of my winnings. Such actions are unequivocally fraudulent, leading me to transition swiftly to 'Assurity Secure' to evade further losses. I confidently endorse them for their dependable and trustworthy services.
OnSmokes Onsmoke
25 September 2023
Comment from ca.trustpilot.com
This is the worst gambling app / site ever made to mankind. I have not won anything and lost over £200 so far :) cheers scammers
Adham marwan
25 September 2023
Comment from ca.trustpilot.com
I like it so much.. very helpful customer support...but just 1 comment try to fix the lagging issue in the live racing
Naomi Fitch
24 September 2023
Comment from ca.trustpilot.com
Betfair live games especially monopoly is so bad. Take take take. I have been a customer for years but it is almost embarrassing I'm literally on my last bet with this company. What an absolute joke. I'm not addicted to gambling but I can see why people chase their money. Odd to win is extremely poor. Shame on you. Thank god I can bet with in reason! The pour souls everyday hoping for that one win that you NEVER give. Would love to see your intake ratio!
Gábor Hegyes
24 September 2023
Comment from ca.trustpilot.com
I'm betting for many years on Betfair, never had problem with it. The costumer service is quick and competent.
Graham Smith
24 September 2023
Comment from ca.trustpilot.com
Just had a review with the Safer Gambling team, it was long winded, and i didn't agree with the restriction, but hey ho they're only doing their job.It will help us all in the long run,unless the Gambling Commision get their way and ruin the sports betting altogether.
Kensi Van-Dal
23 September 2023
Comment from ca.trustpilot.com
I needed help getting my account in order. Although it was not a financial concern, I would like to say how pleased I was at the thorough process that I was taken through. It certainly reassured me that myself and my money are in good hands. Don’t hesitate to contact CS should you need them. A***
Cosma Pereira
22 September 2023
Comment from ca.trustpilot.com
One of the best casino according to me because withdrawal are instant and I never had issues at all.
Kyle Shaw
21 September 2023
Comment from ca.trustpilot.com
Emma the safer gambling team was really helpful and knows her stuff, betfair as a whole is certainly one of the better betting firms that look after their customers
Darren Robert Barley
21 September 2023
Comment from ca.trustpilot.com
Betfair are part of Flutterentertainment.plc which also are part of paddypower. Allegedly according to paddypower I self excluded myself permanently on two different dates in 2016 first paddypower said I self excluded myself on the 26th of June 2016 then they emailed me apparently I self excluded myself permanently at 04:30 a.m. on the 27th July 2016. The only self exclusion I did wasn't with them it was through gamstop on the 31st August 2018 for five years ending on the 31st August 2023. William Hills and Ladbrokes both on confirmation from Gamstop contacted me through their safer gambling agents to reopen my accounts however the companies owned by Flutterentertainment.plc will not because they obviously don't believe what Gamstop have confirmed
Michael Miller
21 September 2023
Comment from ca.trustpilot.com
Betfair was really helpful gave me good knowledge of what I need thanks for being kind
Admiral Skeret
21 September 2023
Comment from ca.trustpilot.com
Customer service don't understand the terms of their own promotions and are generally very unhelp, whilst being very rude.
Robin Frost
21 September 2023
Comment from ca.trustpilot.com
Betfair today resolved my password issues via the chat route..all good no fuss and very clear
Spencer Pearce
20 September 2023
Comment from ca.trustpilot.com
If you ever wanted proof of how Algorithms or Random Number Gererators(RNG)work in a Casino here is 100% concrete evidence that every Casino game is controlled and manipulated inplay to determine how much a player will win or lose.What Is Algorithm Gambling?Algorithm gambling is when online games use algorithms to generate results.These algorithms are responsible for creating random outcomes that ensure fair play for everyone involved in the game. They are also programmed to determine who wins and loses aswell as how much each player will win or lose(the last paragraph proves that the outcome of every Casino game without doubt is preprogrammed before you even spin)There is a Casino game called Bounty Raid which I have considerable experience of over many years which claims to have a Return To Player(RTP)of 94.7% which is actually very low my experience of this game is that it is 100% being manipulated inplay there is nothing random about it with an RTP of about 10% which gives a huge House Edge of 90% to the Casino which is disgusting call it corruption fraud rigged whatever there is nothing fair about this Casino game.Random Number Generators (RNG)Random Number Generators are open to manipulation by any Casino the only way to realise is witnessing strange patterns of play hitting the big symbol on the spin before or after but never on the actual spin you want by constant glitches in the game and the reels being very jerky and spinning either at considerable speed or extremely slow because in the Betfair Casino operated by the corrupt Paddy Power all these things occur on a regular basis.My advice is to think very hard before you play any Casino linked to Betfair and Paddy Power infact its better to play at a stand alone Casino that is not linked to any bookmaker as the RTP will be more inline with industry standards and you will be treated fairly and with respect because in my opinion and experience any Casino that is linked to a bookmaker is fraudulent and manipulated inplay which determines how much you lose.When you play the Bounty Raid the common occurance is that you start off losing and continue to lose this is a very common theme with this Casino game you never start off winning you will find yourself shaking your head in disbelief as it is so obviously manipulated inplay I've played a lot of games in the Casino but this game is by far the worst I have ever come across and quite obviously fraudulent so please be aware that when you play the Betfair Casino operated by Paddy Power you are not in control of how much you win or lose the Casino is and that is extremely worrying.
mickey mouse
20 September 2023
Comment from ca.trustpilot.com
Not sure why I bother with Trust Pilot - they posted me as Mickey Mouse .Anyway, as for Betfair, a message appeared saying my account had been closed - but there was over £1700 in it!!Of course they've got rid of the idea of letting people phone them. On chat I sent passport and driving licence but no, that wasn't enough. They demanded endless selfies with the document, not happy with the document, then always saying the document wasn't clear enough. Well I could read it in the photos!Only after I asked for their legal contact did suddenly all become helpful and they said the account was active. Must have been a software miracle.They declined to comment on the message saying the account had been closed after I was unable to log in.Taking me most of the afternoon.Not that they care - you can always tell if a company doesn't care when they get rid of their phone line.
Isaac
19 September 2023
Comment from ca.trustpilot.com
If I could give it a 0 I would. Firstly, poor app - app runs so bloody slow it makes no sense how an app made in 2023 would. Secondly, costs $6 to withdraw to your account instantly.. whilst other firms are using open banking (trustly) to withdraw straight away. Thirdly, 2023 and still doesn't allow you to do multi-bet builders on the website - the app lets you but it doesn't allow player props (eg. for NFL) whilst the website does (but doesn't allow you to do multi-bet builders). Fourthly, the interface is terrible... why on player props for example, are they called "Player B" and not their actual name like any other sportsbook? This company is beyond terrible.
Guest
18 September 2023
Comment from ca.trustpilot.com
I DO NOT RECOMEND GUYS SCAM, SCAM AND SCAM AGAIN.I WON A BET4 FOTBALL GAMES ON A BETWON 4 OF 4THEY KEPPT IT AT CASHOUT POINT FOR OVER 15MINUTES, MY FIRST BET ON THIS SITE I WAS SUPRISED WHY THE BET FOR £66 RRTURN WAS STILL AT POINT CASHOUT 32 WHEN OBVIOUSLY ALL GAMES WON 4/4THEY MADE IT ON PURPOSE, NEW ON SITEFIRST BETWONLETS NOT SHOW YET AND LET CASHOUT HALF OF WINNINGSAFTER 20-25 MINUTES I CLICKED IT AS CASH OUT AND THE SCAM CHAT AGENTCANT DO NOTHING, MY FAULTY I SHOULDNT CLICK IT CASHOUT. THEY DNT CARE THEY KNOW THEY SCAMMING PEOPLE DONT EVEN CARE HIDING IT 😂😂😂CORRUPCTION EVERYWHERECANT TRUST NONEALL THAT LIMITS ALL THIS ACCOUNT CHECKS THEY REQUIREHOPE THEY START GETTING THESE SITES CHECKED AND BANED AND FAIN BILLIONSHow can this be legall
charles valentine
21 October 2023
Comment from ca.trustpilot.com
Very helpful and friendly support staff, nothing too much trouble. Answered all my questions quickly and correctly. Was like talking to a knowledgable friend.
Very helpful and friendly support staff, nothing too much trouble. Answered all my questions quickly and correctly. Was like talking to a knowledgable friend.