Betfair Review

I was a customers since 1999 when they started but last month they asked for bank statements and proof of investments, house ownership, earnings etc. I provided that all the same day but they reduced my net deposit limit to 100 a month. I queried this and a month later am still waiting for a reply. I’ve finally given up and deleted my account. For years the betting industry didn’t care about customers spending 1000’s but now they panic if someone spends more than a 100 a month. It’s a total over reaction and they are too stupid to figure out how to care while allowing people to be grown ups. It’s pathetic.

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I urge anyone who likes playing slots to use any other site but these, you will literally spend hundreds to get a bonus then it pays you pence every time, yes slots are a game of chance but i firmly believe they are fixed on Betfair and I’m surprised they have not been investigated

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On September 23, 2022 I made a wire transfer to Betfair and by September 30, 2022 was not posted yet in my account. I contacted the help desk a few times and they said that my ticket# was not even revised. And on September 30, 2022. I was updating my phone number and they just closed my account without any notice. They stole my money and never send me an email about the issue

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Never using again if I withdraw money via fast payment but it’s over 1000pound it will take 2-5working days so it means if it Friday earliest Monday . Stay away from this website

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The worst company to Bet on tennis. Their brokers are a joke, never give you option to chose from the whole daily lineups. Always the straight forward matches are not available. Even when the match starts, not available inplay. Only when the favourite takes the lead, the odd drops and the match appears. Very dishonest and quite doggy. All the others companies this never happens, you are a disgrace, even though the matches seems straight forward, there are surprises, you would make money, people will lose bets. There has to be a change in approach, otherwise, you will go down. Not surprised on the customer service reviews, they are useless. Bet365 and all the rest are much better, at least they don’t play it doggy. You have to sack the brokers team, every single one of them. Very disrespectful, all my picks for tomorrow’s tennis, 70% are not available. DISGRACE OF A COMPANY, USELESS, DISHONEST, DISRESPECTFUL.

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Shocking as per. Games dont load. Won a total of 1.52 in my deposit. Not a single bonus. Absolute joke

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My experience with Betfair was it is a a great site. Joined last night. Won £400 / withdrew it. Sent all my ID/Verifications. No more than any other site asks for. My winning are in bank now. So I have no negatives about Betfair and would recommend it to others.

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The worst company I’ve ever dealt with for customer services, 30 minutes wait in a chat connected to an advisor before passing data protection. Spoke to a manager called Liam who said not his problem and transferred me back to another agent to go through the same thing I’d already been through twice. All down to your system not withdrawing funds correctly, shambles of a company, shambles of a service.

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Why does this site make it so difficult to do a time out or self exclude? I just don’t trust you lot anymore.

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I won 3 bets and the next thing, my account was limited. I was given a max stake of $2 for any options with 2.00 odds and above. Betfair is simply the worst. Don’t even waste your time, if you looking for a reliable bookie.

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Just avoid plain an simple unless company

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I would put zero stars if I could stopped playing on site for a while limited to £50 a day played 2 days only 10/20ps in the two days and hundred pound on my 10/20p stakes I got one bonus in 20ps which paid 30p my last £10 I played 10p stakes 100 spins which returned 50p I’ve played on loads of sites this is by far the worst site I have ever played on and when I closed my account I told the chat I will be putting a review on trust pilot about this site be WARNED

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I’ve noticed when your put a bet on ready for a cash out fornthe fact cashout symbols are there for that reason for a cashout, so when you’ve placed the bet as soon as your bet starts to lost they disable the csshout bit so you lose all your money

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Rubbish, don’t bother! Staff are rude and arrogant… karma… what goes around comes around.

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Second time betfair have ripped me,once on age of gods and tonight on medusa v monsters.get bonus and it freezes.just out of interest.spoke to rep from betfair first time and he said that all casino games and slots are predetermined,therefore there is no randomness to these games.that however gives them no excuse to freeze the game at anytime,especially when having just won the bonus.stinks of a very bad,untrustworthy,bookie.dont play their casino and think carefully about placing a bet with them….at your peril….

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I’ve been with Betfair for over a decade, 99% of my bets/wagering are on the Betfair exchange. I’ve never once had any issues, the Betfair exchange in my opinion is the Gordon Ramsey of sports betting. The reviews here are really low but I believe that’s because people usually only leave a review if they are unhappy with something. I don’t like seeing the stories of people not being paid out, that’s really poor and not how anyone wants to see a company behave. But as Caan Berry advises, this seems to be a common practice with all bookies. But I’m 100% confident you will almost never have any issues when betting on the exchanges.

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Absolutely disgusting companyI signed up deposited and claimed and played the welcome offer without issue then I played a casino slot with a bonus they gave me and turned a few pounds into £250. I withdrew the amount and waited.They then asked me for identification and returned the money to my balance stating I would not get paid until that was sent in. I wasn’t happy but I did as they asked cooperating fully and friendly at all times. Via email I then got this message…..Carole (Betfair)Sep 12, 2022, 14:18 GMT+1Dear Simon, Complaint Reference Number: The balance on the account has been retained in line with the below Terms and Conditions; Withdrawing your funds: You will usually be able to withdraw your available real money balance at any time, but there are certain circumstances in which we will be entitled to delay or withhold withdrawals (See clause 7.7). 7.7 Funds may be withdrawn by you from your Account at any time provided that:7.7.1 all payments made into your Account have been confirmed as cleared and have not been charged-back, reversed or otherwise cancelled;7.7.2 we have completed any verification checks to our reasonable satisfaction (see clause 5). Where we have requested information from you to carry out these checks, any delay in providing this information may cause delay when withdrawing funds; and7.7.3 there is currently no ongoing, or completed, investigation:into suspicious or irregular betting patterns and/or possible instances of event manipulation and/or cheating (see clause 12);into money-laundering or the financing of terrorism, including where we suspect that you have been using the proceeds of crime to gamble with us;into an Error, Malfunction or Interruption involving any aspect of the Services which you have played or participated in (see clause 10); orwhere we have reasonable grounds to believe you may have engaged in an illegal activity or Prohibited Activity (as defined in clause 11) which would entitle us to withhold funds in accordance with clause 13,and in these cases you acknowledge and understand that, as we made clear in the “Important Note” at the beginning of these General Terms, we ultimately have the right (depending on the particular circumstances) to void any affected transactions, withhold attributable winnings and (in the case of illegal and Prohibited Activities) suspend/close your Account with us, and make appropriate disclosures to the police and other relevant authorities.They have closed my account and without reason decided to keep my balance, simply because they say they can….well I will fight this tooth and nail. They cannot get away with spitting their dummies out simply because a customer has had a good win. That’s all that I have done,! I’ve done nothing illegal and nothing to break their terms and conditions. AVOID AVOID AVOID.

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I give 3 star as they always pay me, but the live chat makes you wait on a bot, i have been here waiting for an hour and still nobody!! WHAT A JOKE, They suspended me over me not verifying my phone number which i have done 10 plus times! I will recommend to go on betfair, but in the future they will mock you… I’m done! Thanks for the good times betfair but i’m done with you now, WHAT A JOKE. ABSOULOUTE ”JOKE”.!

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Updated my address, so they deleted my account and stole my winnings. Betfair only offered a chat bot to deal with it, which ended in a computer says no reply. I must of bet £1000’s over the years, they’re probably doing a favour deleting the account but I’d still like my winnings.

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Play on worst ones

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Absolutely disgraceful customer service experience. No empathy whatsoever. Not concerned at all about my stressful situation. Money withdrawn from my account to someone else. No-one was interested. Please be warned everyone. Avoid like the plagued.??

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Shocking. So mamy deposits and you get 0 bonus on slots. Its a joke. And as for the betting i did a bet multiple teams. It says i lost on some of the teams but yet they actually won??? Serios corrupt site going on here! Needs sorting before you get fined for showing false results and saying its a loss when they won!. FRAUD CORRUPTIONS!!

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JUST TO BE CLEAR all gamblers are aware that you can and probably will lose money on these sites. However this is the most unprofessional and fraudulent of them all I believe they are the same as paddy power who also have terrible customer service. When you want to delete your account it is impossible you have to jump through several hoops and go to a online chat and send emails. This should be illegal as if you decide to delete account on gambling site it should be accessible.They highly unprofessional and not worth depositing your money with. Stay away!

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Settled my bet incorrectly and are refusing to pay out. I’ve been on chat from 13.23 and still currently waiting at 18.12. So many deflection tactics, being bounced from agent to agent. Now they’ve stopped responding altogether

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In credit A/C. cannot place a bet?????????cannot withdraw MY money??????????????many reasons not to assist/I am nearly 80 years old and resent being told to get a smart phone for the benefit of BETFAIR?????????. I consider this to be anything but FAIR????????????????

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absolute cowboys! made 2 withdrawals on the 4th of august to the amount of £550 never recieved payment have provided all evidence to say payment not recieved ie letter from bank statements etc not getting anywhere with them surely it must be illegal to withhold my winnings for this long just keep getting fobbed off with the line oh payments are looking in to this i am actually seriously considering seeking legal advice soon.

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I Mean there all out to steal your money. im ex gambler and i like to visit reviews on gambling sites enjoy your money being taken ( yes i was once one off them losers who gamble and lose there money every single time but now im free from all that and im no longer a loser.

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Betfair is a correct and perfect gambling site.I only use Live casino.Faster Withdrawal and deposit.Multiple bank cards can be added.Visa, Mastercard.Withdrawal maybe only credit card.Customer service so amazing faster.I did not regret choosing Betfair.

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Awful customer service. Rude and arrogant. Firstly run by paddy power similar experience. They first tried to cheat me out of a win last year where I had to send evidence a player had a shot on target. Similar this year although guess what they asked me to email their escalations team. On a defunct email address so wasn’t going to get a reply, truly awful lying company. Do not use.

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Seriously nothing to be won here..slots are an absolute joke!!Win the lowest possible amount and no chance of progression whatsoever, unfortunately it seems like this is the way forward for most if not all casinos lately, I remember winning often over a year ago but now nothing at all despite sticking to the same games..very sad indeed.

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Customer services is so poor and there cash out service is a absolute con i would advise anyone who is thinking of joining not to

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On 26th May 2022 I contacted Betfair through their messaging service regarding an uncashed cheque for £9000.00 and sent them a copy.I asked them to make a payment to my bank account .I then proceeded over the next seven weeks to send message after message through their messaging service requesting payment to no avail.I then received an email from Marina in the payments customer service team on 18th July offering sincere apologies for the delay and time consumed in this matter.As she requested I forwarded my bank details on the return email as advised.(Although Betfair have these details registered on my account).After a few days I had not received payment and sent a further five emails without success.I then resorted to the messaging service again detailing what had transpired sending numerous messages over the last four weeks and despite being told that payment was being made I still have not received the funds.You cannot contact Betfair by telephone or email as you could in the past.Only this appalling messaging service.I have kept copies of my thread on the messaging service which if the papers or a journalist got hold of would have a field day.I have grave concerns that Betfair may have financial problems hence this appalling sisuation.

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Due to my email address becoming dead, I filed a new email with Betfair, this promptly resulted in my account being suspended with funnily enough my winnings now out of reach.I have found BF to be largely uncontactable and thus no help in resolving the situation, which is of their making. Betfair please respond to your customers and assist with the shambles that you offer as customer service.

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Customer service is beyond terrible. They are rude, sarcastic, refuse to register complaints, hang up on you with impunity as they know that the next agent (or manager in my case) will simply refuse to raise a complaint.The root cause of the complaint was their cancellation of a withdrawal with no explanation. Spent 2 and a half hours, two agents hung up, then manager told me they had no process to complain about staff, which is obviously why the staff feel like they can abuse customers with impunity. He offered me a fiver free bet to resolve the issue.Was so frustrated I wrote to the Managing Director. Was told a member of leadership team would be in touch. A week later, they haven’t bothered. Someone from customer service got in touch to contradict everything I was previously told. Total shambles, industry worst customer service.

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where do i start…..they used to be really good and i was with them for a very long timebut god help you if you have to contact customer services or dare complain about anythingyou will get brushed aside and you may as well talk to a brick wall with a copy and paste reply themeyou are treated like a child by someone who hasnt a clue what they are doingAVOID unless you like to be treated like dog pooh

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Well well ! Why does it not surprise me that Betfair ratings are so s..t It seems they do what they want with your money and pay out when they feel like it . They said I shouldn’t use Barclays or Apple Pay . 2 of the biggest companies on the planet! Stay clear x

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Deposited £20 and played for a few days winning £160 in total. Withdrew the original £20 and an extra £30 from my winnings leaving the rest in to withdraw later / play with. Attempted to log into my account today but access denied. Contacted customer service who asked for ID – sent ID over and then was informed that they had closed my account down under their Terms & conditions for no apparent reason and they was unable to tell me why and that I could not appeal this decision. Asked about my winnings and was informed that I would not be entitled to it, they would keep £140 and I would get my original £20 back via my original payment method once everything was “sorted out” I’ve kept a copy of the transcript and will continue to badger until I get my £20 deposit back! Would not recommend them.

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Totally gone to the dogs. Used to be top class but now abysmal. Pray that you never need customer service as they are woeful. I’ve lost count the number of times I’ve told them live feed isn’t working. They simply don’t care.As soon as they acquired the sportsbook they went downhill

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i just spun at 20p on bonanza megaways for aprox 32 mins to win 8.72 on a bonus what the hell is going on a sad customer here.

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Scammers closed my account as soon as i requested a withdraw for no reason.

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Absolutely shocking, Avoid Avoid Avoid!

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Worst bookmaker of them all…dont pay out on og assists even tho they claim to go by opta stats..poor promos..was opt in bet 10 get 10 on footie acca then no opt in bet 20 get 10 down to bet 10 get 2 pound..rubbish and now no best odds guaranteed on horse multiples…pathetic

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Site of Shamless Scamming thieves.rigged games.not recommend this site,stay away

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Started to make money after years of having a account and all of a sudden they put you in a situation and position where they give you the option to answer questions or your account will be banned and they will use safer gambling as an excuse. Goodbye!

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Literally cheated me out of winnings on their exchange.I stuck £30 I had in my account on Midtjylland vs AEK Larnaca when it was 0-0 at odds of like 2.38. Larnaca then went ahead, so I threw something of a hissy fit and deposited and bet £70 on Midtjylland at 28.0 chasing my initial loss in the 82nd minute. Stupid loss chasing aside, £30 OR £100 as a loss is nothing really as I don’t place that many bets.Anyway, I use Bet365 to watch games as their website is much better for this than Betfair, 365 were offering around 20.0 at the time I matched at 28.0, so matching at odds of 28 on exchanges when “normal bookies” offer 20ish is pretty standard.Anyway, 84th minute and Midtjylland equalise. I take £250 back at around 4.0, meaning if Midtjylland go on to win I’m around £1100 up, if they draw or even lose, I’m up £150.Midtjylland get a corner, betting is suspended. I actually get my hopes up I’m winning over a grand with betting being suspended while “my team” are taking a corner. But 365 don’t suspend betting, nothing out of the ordinary here, inconsistency between market suspensions is a thing. 365 at NO point suspend, because NOTHING of any note actually happened in the match.Boom, 5 minutes later, the bets post 1-0 that give me profits between £150 and £1100 are VOIDED. NO Good reason. No suspect VAR events in the game, it’s a CL qualifier so not a “massive” game, but also not some 5th tier Icelandic match where anything suspect could actually have taken place. 365 odds reflected the Betfair exchange ones more than fairly. Worth adding I could still have cashed out for over £300 when this took place. Another thing worth noting was that almost 35 minutes after the final whistle, these bets still hadn’t settled, something clearly went wrong on Betfair’s side. They try to fob me off with a £30 free bet covering my initial loss… A £30 free bet when they’ve stolen a £150 win? No thanks!I am/was a loyal Betfair customer. Had to delete a 5 star review to add this one. It “almost hurts” because Betfair appeared to be one of only a couple of the tons of bookies that seemed trustworthy but this was absolutely pathetic.If you can’t trust a Bookie to honour their bets, especially on an EXCHANGE where the odds are against other users and bots, they’re beyond worthless. I took the case to IBAS and I’m sure Betfair won’t have to pay out because they quoted their terms and conditions a couple of times. There was an EIGHT MINUTE window where every bet placed was voided, and NOTHING of note happened in the game. Odds through those 8 minutes reflected their competing bookmakers more than fairly.If you can’t trust a bookie to do the bare minimum and not welch on bets…. avoid. Avoid like the plague

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Shocking company breeds GA members ?

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Just don’t play on this site, Don’t recommends this only eating money, worst site ever!

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Gang of thieves without honour and morals.Shamless scamming rats.Rigged games and scam all over the site.highly recommend to avoid those thieves

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omg i have been playing here for over 3 week on 1 slot machine and the biggest win of a bonus round was 26p i kid you not 26p . they say fair return to player on a slot machine that has a 97% return to player so thats a house edge of 3% and yet i play here for 3 weeks to hit nothing at all . What you must understand is that they allow game providers to place them slots in bet fair but they are never checked for fairness what allows the game providers to just rob you completley paddy power and bet fair are owned by the same company flutter gaming so be warned that if you play with flutter gaming you will just clearly loose as i play the same slot machine in other casinos who are not part of flutter gaming and i do win today i played for over 1 hour and 35 min to the only bouns round that paid a massive 26p from 12 free spins the last bonus round i got was 3 days before today i won 20 free spins to only win just over 5 pounds so thats like 25 p win per spin . So let me get this right if you play 1.000 spind through a slot machine that is ment to have a return to player of 97% this means that over a long period of play you would expect to get back 970 of them spins as house edge is only 3% so to only win 10 pounds in like 3.500 spins is just a complete rip of . I blame the vcasino as it is there responcability to ensure that the slots the host have enough wins to cover what we are playing . Or is it just the fact that it is all just controlled as all the so called random numgers that are getting generated are from a computer system bet fair control what you win and loose as they are thiefs

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After years online here, closed account, on doing so it bans you from three other sites…paddypower, pokerstars and skybet….two of these sites I closed ages ago so why were they still taking my money?

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