Betfair Review

Excellent services. Trust worthy. Quick reply

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This company cost me over £500 pounds I would never bet with them again or trust them, there website crashed a few Saturdays ago I won over 500 pounds on two races bets voided money taken out of my account with no notice or explanation no fault of my own betfair to blame and they hide behind there terms and conditions this is not the first time same happened last year lost around 800 pounds again enough is enough I would recommend anybody to stay well clear when you use the exchange your betting against the house who has a 2 seconds advantage on you how the government or s.o.c.a haven’t investigated this company is beyond me, they want you to lose you money and will only do affordability checks on long term winners not losing punters.

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WHAT THE XXXXXXX KKK IS IT WITH THIS SITE THOUSANDS LOST NO WINS NAH GAMBLING COMMISSION NEEDS TO STOP THESE THEIFS THIS IS NOT FAIR GAME PLAY WHATSOVER NAHHH

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I love sports betting, I bet sensibly but I do place lots of bets on different sports. I have been on almost every betting site over the years, there are some really bad ones out there but Betfair is just the Gordon Ramsey of betting sites. I use the exchanges, really Betfair you would have most of our blessing to increase your commission rate to 3% if you wanted to. I have been using the Betfair exchange for 15 years, I must have placed tens of thousands of bets over the years and I have not once had any problems with them. Whenever I have queried bets they have always been so helpful. I would recommend the Betfair Exchange to anyone, the odds are the best you’ll find anywhere, it is user friendly, great customer service.I can honestly say there is not a company in the world I love more than Betfair, they are amazing. The only one criticism I would have however is that I wish there was more marketing on the Betfair Exchange, I don’t remember seeing an advert on TV for the Betfair Exchange in years. We need more people using the exchanges.

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I have been a member of the site for a few years now. Had some good returns etc.However, today I get a email with a reward bonus. Went to try and claim it and couldn’t. Contact chat who said they raised the problem with the relevant department, and to come back later. Go back to chat a few hours later, and the problem is still not resolved. And told to contact tomorrow. The customer service of this site is a joke. Many complaint say the same thing. Get an email bout reward the next month, and you never get the rewards. Its crazy. No reward for loyalty. And it’s so hard to win on the free spins or promotions. The only good thing the site has going for it are the fast withdrawals. They really are fast. Charlygirl23

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I would be extreamy careful with betting with this company, they are Paddy Power with a different name. The online chat is extremely time consuming and they purposely don’t have direct number you can call them on. The online staff seem extremely incompetent and take adleast an hour to sort something simple out. Constantly asking for screenshots and don’t want to go through bet history or do any type of reading. The worst betting company I’ve dealt with.

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The agent knew what I was talking about and was able to help with my query – thanks!

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20 years plus I’ve been using betfair. Back then it was on the old PC lol. The mother of online betting sites 👌👌👌

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Totally dishonest removes cash back options all the time stay away complete fix

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I had my account hacked with over £150 taken. The online chat person, Thomas. was very helpful and referred the matter to Betfair’s cyber-security people who in turn sorted the problem and refunded me the cash. Very good indeed.

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I like that Betfair is starting to stop degenerate gamblers spending too much. It is a huge problem for many sensible bettors/traders though, but something had to be done. Hopefully the process takes the serious and sensible traders/bettor’s needs into account more, so that they are freer to do what they need to, to profit effectively.

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Refuse to supply any contact details for customer services, no email / telephone number / address. Have spent 10 days on chat with them after being defrauded of £400 by someone. Left me penniless with a child to feed and insulted me by sending me numbers and details for people with gambling problems!! Shocking!!

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Having made a comment about Betfair be honest they have closed my Account still holding unsettled bets.Point proved this Company is not honourable and I will be all the better with not have an account with such a Company.No great loss. Kindest regards and goodbye

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THIS SITE IS ABSOLUTELY JOKE AND I MEAN JOKE JUST CONSTANT DEPOSITS NO WINS LITERALLY NOTHING WHAT SCAM OFF SITE STAY CLEAR GUYS

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What an absolutely awful experience of trying to get an account up and running. They are happy to open it and let you have a bet but then want pictures of driving licence, bank cards, statements and suspend your account even when you’ve sent them with no further explanation as to why. Spent vitually a whole day on anf off trying to sort this and finally gave up and managed to get my deposit refunded but will have to say goodbye to just a small amount of winnings. Absolute bunch of cowboys and fraudsters. If you want an on line betting account do yourself a favour and go somewhere else

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All the excellent reviews must be from years ago. Lol at the redirected 5 star reviews.. it’s not 2003 any longer. They’re from fakes or simpletons Now Betfair don’t care and just live off past glory Live chat kick you off and then show little interest in helping. You’re dealing with people who couldn’t care less and you’ve got no chance of actually talking to a real person Attitude is utterly appalling and they don’t careThey’ve gone from being the best exchange in the world to total mediocrity . What a fall from grace

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I’ve just had online chat with Thomas who has referred my case to security. I’ve been done by a scammer on two bets which i didn;t make. hopefully they’ll get another 5/5 from the outcome

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The very best in betting platforms. Really is your one stop betting place. Draw your own conclusions about those that give Negative feedback. Well done Betfair on all aspects of your operations.

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The CS Rep was kind, showed empathy to my issues and helped get a solution.

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This company do nothing to help people who are problem gamblers, they are an absolute disgrace.

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The fourfh time i managed to get someone to help me..Patience was necessary,reminding sometimes betting its also about that..The whole process went perfectly.Isaac is his name..ask for him.Thanks bro.

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Absolute shocking customer service.Called to re open my account, spent ages on the online chat, sent docs off, spoke to me about re setting password etc so I assumed all ok. I then got booted from live chat. Spent the next hour going back in and keep getting booted out to be told they can’t re open my account. I asked why and what has changed so much, they told me the relevant department will call me back. I gave times of availability and asked them to confirm when they would call, they wouldn’t give a date or any indication, what an awful service.

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Love betfair, they need to add a few extras on football bet builders, ie.. red cards, penalties, goal methods.. this would be the icing on the cake if they placed these features on bet builder

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I have been trying to get my monthly deposit limit raised. I have provided oodles of documentation numerous times. I have been told that a senior safer gambling agent is reviewing my case and that I will receive a response ASAP. This has been going on for almost two entire YEARS now. If I don’t chase them, I hear nothing back, and if I do chase them I’m told the issue has been escalated and that I’ll be contacted very soon. It doesn’t seem like they actually have anyone working at the safer gambling department at all! This is a simple issue that should be resolved within two minutes, yet it has now been two years. Hello Betfair, is anyone there?!

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Beware of so called great offers from Betfair as they are not genuine. When you win under their Special Offers they do not payout and if your query it through the Bookmakers Ombudsman they will not provide details of the offers to them. Therefore any Claim against Betfair fails. You would expect so honest behaviour from this firm but they are far from HONEST.

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fantastic, this person was a great help

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STOLE MY MONEY, DEMANDED ID, nothing was good enough Horrible scam company

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Great customer relations and brill staff, very helpful and sort out issues quickly. Nicole was especially helpful.

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Limits accounts very fast if you win No search function on their sportsbooksIf you can’t accept someone winning on your website maybe you should just close your sportsbook and do something else .Not really living up to the name :Betfair: at all

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If I could give 0, I would! I am not exaggerating at all here, I put £40 on the app, I bet 60p spins and I did not win a single penny!! I had dead spins every time!

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Had a bet on there cash back for second another horse was scratched 2 minutes before jump mine won after watching the race looked at the bet still showed I’d won $ then 2 minutes later it was voided.What a scam. I’ve seen that a lot of people are having bets voided lately. Only winners are burnt is anyone out there seeing there losing bets refunded due to voided bets? Will be interesting to see.

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One of my winning bets was not honoured. And it dosnt show up in my betting history. How dishonest is this mob.

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very good customer service. answered question about promotion really clearly and in a fast manner

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The digital assistant was not up to helping me with login issues, but fortunately they pretty quickly passed me over to a real person.She was extraordinarily patient and very helpful.I was in the chat with her for about an hour!!!But all got resolved in the end.

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This website keeps paying im in alot of profit bearing in mind ive only spend less then £300 on there and over £1000 profit, the only isuues they have is with the withdrawal timeframes but you definitely get it within 24hrs.

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The AI Bot was quite useful and guided me to the right customer assistant and then he solved the issue I was having right away

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Really quick responce to my query got my problem sorted very fast and eficient

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Decided to do one of their promotions of 50 free spins no deposit required. Signed up gave them all my details and played the game. After 50 spins I won £10.30, the problems came when I tried to withdraw this money to my bank account. All for a sudden my account was suspended and I received an email saying I needed to provide the following even though I was withdrawing from them: Photo ID (which I provided in the form of a driving licence) – Then they asked for further info: A proof of address – Proof of funds of all cards/e-wallets on your account – Photo of your credit or debit card. Seems they make it as difficult as possible not to pay out. Ridiculous I’d stay well clear of these type of promotions.

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I love this company especially the customer service team. I wanna thank Naveen who helped me

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Created an account for a Bet £10 get £50 in free bets offer, looks like it must have been UK only and I wouldn’t be eligible.Popped on live chat to confirm and Chris credited me the bonus anyways.Amazing!

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Would appreciate if this company would be more scrupulous in their verification checks. I am seeing two soft searches on my credit file and I do not and never will hold an account with you, so I can only guess someone is using my name and previous address to open up accounts.. kinda sucks

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I had a bet voided because of a technical issue with the site. Although i was not happy with the decision i had to accept the decision. The person Debbie dealing with my request was polite and helpful and she gets top marks for that, i would say she had more than me to deal with over last evenings outage.

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My favourite. Great offers and casino games. The best when it comes to customer service too. Incredibly helpful.

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I’ll never use this site again that’s it 2 years and not even withdrawl because I can’t win anything am no joking no bonus age gods roulette is complete joke guys don’t go near this site trust me I’ve lost £12481 pounds in 12 months as it only shows u 12. Months on chart it’s just big huge down fall wish u could put pictures on here trust pilot needs to start doing this

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The Exchange that’s what I daily use is 10/10. But my review go for the support team who was extremely fast and professional to solve a what I can say “difficult task” in no time.

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A bet was voided on my account due to error on the start time scheduled start time not matching.Contact to enquire what had created a small negative balance on my account and as well as the explanation the negative balance was cleared a goodwill gesture

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I put a bet on a football game which was matched .10 secs later the bet disappeared from my accountWhen I called they said “the bet was voided because of a penalty being awarded”When I explained the bet was matched prior to the penalty being awarded they said “the bet was matched but it shouldn’t have been”Joke company imo

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I had a small £2.50 win bet, which showed that I would win £6.90. I was sure I made the bet. However although the horse won I could not find the bet. So I had no winnings.I contacted betfair and although they could not find the bet being placed they offered me a free £10 exchange bonus which I accepted. So thank you

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Very helpful, talked me through finding a bet I had placed and couldn’t find

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My favourite online gambling site Great build a bet oddsLay or win

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