Betfair PLAYER REVIEWS(1803)
Sol
20 August 2024
Comment from ca.trustpilot.com
I couldn't withdraw funds and the chat line is really easy to use and resoved quite quick.
makur.w.n
19 August 2024
Comment from ca.trustpilot.com
very good service fast help solution to my problem I am very satisfied that's why five stars
Enya
19 August 2024
Comment from ca.trustpilot.com
Blocked my account and ignore me whenever I try to ask a reason why they genuinely don't like you winning money if you win too much they'll suspend your account without a reason why AVOID.
James
18 August 2024
Comment from ca.trustpilot.com
Scam scam scam I warn everyone They are not anything but one thing only - criminals.Truly I know what i am sayingThey are criminalsThis is a blatant scamYou have now been warned Play and lose at your risk from now Because if you do, means you didn’t believe this review.And you will pay for thatPay dearlyThey will rip you off and leave you nothingIt is a scam site A total scam siteThe most scam site of all sites in the UKThat they advertise on tv and so forth means nothing. Dont get misled.They are scammers period full stopBeware !!!!!
borntoride
17 August 2024
Comment from ca.trustpilot.com
Beware. As soon as you put a bet on, cash out is suspended and stays like that through the bet on sports, what a company.
Mr Chris Dunsmore
17 August 2024
Comment from ca.trustpilot.com
minimum 30 mins (on all 4 occasions) when you get an agent to then take your security details, A further 60 mins minimum waiting to speak to someone. A further 60 mins getting them to partially resolve. Worst cust service i have experienced in a long time, possibly the worst ever
Jack Sharratt
16 August 2024
Comment from ca.trustpilot.com
Great people best experience on the app lovely staff and people
jonathan livesey
15 August 2024
Comment from ca.trustpilot.com
I'm brand new on this site and did a few test bets ,stil unsure of my self and knowing it was a difficult site to bet on ,never betting on line before. I had a bet on the dogs not reading everything all the information it give me back with possible increase winnings ect ,how and were to place bet I thought I was right doing what I did I got it wrong while I did win something I didn't know how so I spoke to live chat who was clear and understanding he give me the answers I wanted to my questions also shown me how I'd come to getting the winnings I did he explained clearly and it was a great experience and I'm definitely looking forward to using the site more often I really want to get better at understanding the on line betting and I'm enjoying this site it being m
Mr J Heathcote
14 August 2024
Comment from ca.trustpilot.com
Betfair's biggest problem is customer service. It's very difficult to get past a robot, but somehow managed it and got a positive result. Thankfully I don't often get a problem, but if that were the case I'd seriously consider going elsewhere to do my betting. However, in this modern age I assume it's much the same elsewhere. May venture out to test the waters, but come on Betfair, get your act together.
Peter McClinton
11 August 2024
Comment from ca.trustpilot.com
As we all know there is a lot of sharks out there & reputable to be valued ones are getting few & far between.
Ben Joyce
11 August 2024
Comment from ca.trustpilot.com
Had an issue withdrawing to my bank. It was a security issue that was resolved in a few minutes. 10/10
Steve Rogers
11 August 2024
Comment from ca.trustpilot.com
Absolutely a joke. Slots wait until you are massively down then fail and when come back on show your loss as zero so assume payout is based on your loss so no chance. Twice in last month I have won around about £70 then when going to play my account says Zero so not only have the winnings disappeared but also what was in my account. Spent hours talking on chat to agent what a waste of time. First time money suddenly next day was back in my account second time nothing. Why when they are ripping you off can’t you speak on the phone to them. I would highly recommend nobody risk their money with Betfair.
Mark Daly
10 August 2024
Comment from ca.trustpilot.com
No customer service details available. Absolutely no agent online and no email address to send message to. It was only about a tiny sum - glad I didn't have an important issue to resolve. That would have been quite frustrating. Bit surprised, really - expected a lot better but didn't even get the bare minimum.
Customer
10 August 2024
Comment from ca.trustpilot.com
Ridiculous site. Games are always glitching. You hardly get rewarded for loyalty.The casino site is just unfair.The only good feature are fast withdrawalsI have nothing more to say.
Brandon Clark
09 August 2024
Comment from ca.trustpilot.com
Have been using betfair for several months and always thought there was good promotions available. Now out of nowhere I am not eligible for most promotions, absolutely no incentive to use the site when others have more to offer. Also no explanation for why this has happened
Anomar Grasu
09 August 2024
Comment from ca.trustpilot.com
I must to give 5 Stars review because is my favourite app casino .Staff very friendly if you have any questions or need help they are so efficient and support you .Thank you
Teebee
08 August 2024
Comment from ca.trustpilot.com
WENT BACK ON FOR BENEFIT OFF DOUBT GUESS WHAT STILL NOTHING £1 K DOWN DRAIN AGAIN TRIED VARIOUS GAMES AND YET STILL ON TAKE NO WINS NO BONUSE ABSOLUTELY NOTHING DISGUSTING
Teebee
07 August 2024
Comment from ca.trustpilot.com
Not won single thing in over 2 years since I done small withdrawal even that was nightmare to get they blame it on your gambling when it's there games that don't pay bean £1000 on different slots not kidding not even bonus instant roulette Is complete joke 1 small win on big bets and it was 27 spins before I got 72 pounds win unbelievable these guys are taking mik and just constantly taking your money this is not fair play at all betfair you are nothing but take take take it's disgusting not my gambling it's problem it's your site it is None these sites are paying out Grosvenors nothing 10 bet nothing Bet 365 nothing Whats actually going on I've not had any wins from any sites at all since I withdrew from them all
Garry Collins
06 August 2024
Comment from ca.trustpilot.com
Writing here on my sons email to say Used the Web agent for help on my betfair account and agent was brilliant they looked into issie and rectified it quickly so very happy 😊
Fernando D.
04 August 2024
Comment from ca.trustpilot.com
I did a single bet. My account was locked on the grounds of safety betting etc. a single bet. Now I cannot even cash out my money. When I try to speak to customer service it takes forever and no one picks up. This looks like a scam. I would not recommend at all.
Jackie Davies
04 August 2024
Comment from ca.trustpilot.com
I was struggling to withdraw my money but with the help of their agents I was able to understand their looping system and was able to withdraw. They were polite, thorough and helpful 👍
Tom Glasberg
03 August 2024
Comment from ca.trustpilot.com
After having an account with Betfair for 20 years they investigated me for money laundering. They made it a very onerous process where they asked for loads of documents, didn’t contact me when they said they would and it ended up with my account closed as they ran out of time. When I got stressed about the process they put me through and the terrible customer care they informed me that I was suicidal and added me to Gamprotect banning me from a number of companies. I am sure that they know that I am absolutely fine as I had a conversation with them expressing this. I was £30,000 in profit over the previous year so very much wanted to hold an account with them, not be informed that I was suicidal and have my account closed!!!!!!
Lee
03 August 2024
Comment from ca.trustpilot.com
staff were fantastic . Reinstating my account top marks from me
helen Dowd
02 August 2024
Comment from ca.trustpilot.com
Very helpful chat line, my assistant was bharhavi , very patient and quickly sorted my account issue
Paul Roberts
02 August 2024
Comment from ca.trustpilot.com
Great assistance from one of their agents(Abhishek) today who was very thorough and got to the bottom of my free bet query.
Adam
02 August 2024
Comment from ca.trustpilot.com
Not won anything in months, every deposit is a loss, they blame it on you for gambling a gambling problem when it's their games that don't pay anything, avoid, much better sites around.
Bully Bullcross
02 August 2024
Comment from ca.trustpilot.com
App running slow customer service well much to b desired like using a mop to mop up the sea stay well away
Alan Williams
01 August 2024
Comment from ca.trustpilot.com
Highly recommend I got 50 free spins from a survey site that I use on a regular basis won £8 with Betfair and didn't even have to deposit any money I was able to withdraw to my bank account and it was there within 2 hours.thank you guys every little helps in these difficult times will definitely use Betfair again
Megan Cosgrove
31 July 2024
Comment from ca.trustpilot.com
Shreya Was a star🙏🏻 so helpful, really quick & lovely manners, really appreciate it gurllll
Tom Bell
30 July 2024
Comment from ca.trustpilot.com
I have a great time in what I'm doing I'm in control an if nyit they make sure I am quick bank transfers as well great company
Michael w
29 July 2024
Comment from ca.trustpilot.com
Brilliant customer service assistant spent time on chat to resolve my issue and carried on till it was sorted out very friendly very professional as always I have been a regular player of this casino for years now always been one of my favourite well done to you all at betfair
Scott
28 July 2024
Comment from ca.trustpilot.com
If you’re thinking about using this site don’t. They reduce your bet drastically if a selection is void or there’s a deduction. And then your cash out is ridiculously low. Go to skybet at least there if your bet is reduced you can cash out what you actually placed on the bet and get your money back.
ashley smith
27 July 2024
Comment from ca.trustpilot.com
Fishing frenzy...1k in, went on feature once for £120Definitely some payout percentage scam going on, need to be reported.
Ashley Taylor
27 July 2024
Comment from ca.trustpilot.com
Great app and fair betting, I had one issue with a bet that the team are happy to resolve for me, never disputed a bet before, as betting is betting. I had a technical issue with the app that had cashed out a bet during me watching the horse race. Was disappointed to find this out after the second race while watching after to find out it has cash out after the first race on a treble I had placed. Which I didn’t cash out. But the Betfair team have agreed to raise a concern about this and hopefully take this into consideration and re and stake me on the bet. Other than this it’s a great app casino and the betting is easy to place. Fair minded betting company
Jameel Osmani
25 July 2024
Comment from ca.trustpilot.com
Betfair all games are really good& also 100%Winnings within seconds Funds in ur account it's fast & Trust worthy site Honestly I had a verbal experience with Mega Casino it just took all my Money & paid nothing ....I am better off with Betfair also customer Service is a very Clear & Quick Service
MRO
25 July 2024
Comment from ca.trustpilot.com
Speedy customer service response by Betfair to reset my password & confirm my username which i needed to do because its been a while since i last logged in.All sorted satisfactorily, it took about 25 minutes because they needed to ensure that i was genuinely the owner of the account which ensured a secure result for us all..
Horváth István
25 July 2024
Comment from ca.trustpilot.com
Guys a big shout for the Betfair from my side and a big thank you I never used a betting site before who provided that much bonuses Seriously and it's just coming handy as well This team always suprise you!Thank you Fair play again Betfair
ELMO
23 July 2024
Comment from ca.trustpilot.com
No documentation is needed at the start to sign up, deposit money and then gamble. However, when you want to withdraw the money then your account is suspended and you need to show your driving licence, the card you used and copy of your bills. Its very unprofessional and poor way to do business targeting people to gamble further as its hard to withdraw. Havnt had this issue with any other sites except this one.
Saul Jacob
22 July 2024
Comment from ca.trustpilot.com
Only my second ever foray within Betfair. I have 2 winners and they have taken my £1523 money for bets i have lost. But will not pay out my winnings, Two lay bets. I have been communicating via live chat (Virtual Assistant) as there seems to be no other way to communicate - no numbers etc. Why are the regulatory authorities onto this Company!? Perhaps they are as incompetent , dare I say corrupt as what this lot seem to be.
Marius G
22 July 2024
Comment from ca.trustpilot.com
BE AWARE ! This company is run by criminals.Once you deposit you won't see your money again !!!No matter you win or loose you won't see your money again!!! They allowed me to open an account deposit without Id,once I lost one bet, they suspended my account without asking for more private information. Then I provided all documents requested, like ID, driving license, proof of address, proof of incomes but it did not help, they closed my account.So no account and no deposited money. How on Earth such a scam could be legally operated in the UK.
Ross Stewart
21 July 2024
Comment from ca.trustpilot.com
Anthony the safer gambling agent was kind, courteous and generous with his time today, thank you to him and his team for all their hard work, really appreciated.
Simon Turner
19 July 2024
Comment from ca.trustpilot.com
Helped an issue with my account, was very polite and quickly resolved the matter.
John
19 July 2024
Comment from ca.trustpilot.com
Take your money for over a decade then close your account even though you have a positive balance. Unable to contact them, disgusting behaviour from the few humans about.
George Murray
19 July 2024
Comment from ca.trustpilot.com
Their help desk is always active and the staff very good. I did have one incident where I laid bets at 1.01 to withdraw some of my winnings but nothing happened. They weren't matched as lays but they changed them to win bets and I lost my money which confused me completely so I gave up. To be honest I have no clue on how that happens but apart from that I am very happy with their service
Sandhya Dwivedi
19 July 2024
Comment from ca.trustpilot.com
STAY AWAY FROM SCAMMER. LIVE CASINO TOOK ALL my money no return. Slots are dead. Betting experience is worst. I bet on football match. My team was winning and goal was 2-3, I cased out money to get some profit as I had too much loss with Betfair. Cashout was successful but I got only bet amount not profit. IN bet history its not showing bet/ settled bet so my bet history they deleted. I contacted customer service but the guy was not listening and just sending me pre written standard messages in reply. This is very poor company as most of the gambling sites gives win but this BETFARE is scam and cheater. DONT PALY or BET. Try other trusted sites. I JUST logged in betfair, they suspended my account and there was some money they dont allow to withdraw. So that money also gone. Looters site. STAY AWAY SCAMMERS. Finally I closed my account all money gone. STAY AWAY.. STAY AWAY.. STAY AWAY..
Stacie Mclaughlin
19 July 2024
Comment from ca.trustpilot.com
Fantastic service by Naveed. Love the site. Simple to use and customer service is great.
Bliss
18 July 2024
Comment from ca.trustpilot.com
Happy to accept my deposit, as soon as I go to withdraw they suspend my account....Live chat first person is very rude and cuts the call.... Second "advisor" tells me to re upload my lifes history to access winnings that are my own and then tells me could take 48-72 hours to review... By then my new player bonus is almost run out.Very hard to navigate site, out of date graphics... Avoid this betting site!
MELISSA
17 July 2024
Comment from ca.trustpilot.com
Signed up got 50 free spins won 50p 😂 played 10 pounds was supposed to get another 50 free spins , didn't work suspended my account asked for TONS private documents, sent over , got an email saying was OK to continue account documents verified ... bonas extra 50 free spins wouldn't work put another 10 in played eligible games 50 free spins still didn't work ... spoke on Chat they said it's because of me depositing with a bank card and had to do it another way and play another 10 and then asked me for my private bank statements after already seeing bank card and passport and drivers licence!!!!!!! Asking for absolutely crazy amounts of private id after already confirming ! Just so they don't have to give 50 free spins !!!! Played 20 quid played 50 free spins didn't win a penny ! Didn't get the additional 50 free spins and asked for more ID and bank statements ! NO THANKS WONT EVER PUT ANOTHER PENNY IN ! jokers scammers AVOID !
Ed
17 July 2024
Comment from ca.trustpilot.com
Absolutely terrible.NO contact number- absolutely NONENO email (not ONE email address)Only a message box that can literally (incredible as it may seem) take an hour and a half before you actually connect to an agent who knows nothing and just raises a ticket which is never answered.Stay well away from them as I have been trying to gain access to my legitimate funds for a month and still have runaround.Have 4 unanswered tickets with some folk telling me it takes MONTHS to reply.When you start winning you will find you cannot withdraw your funds. Even small amounts!
Giampiero Mardirossian
20 August 2024
Comment from ca.trustpilot.com
Betfair is exactly that, Fair to persons who gamble with the appropriate attitude and care, yes account being suspended annoying some, but, necessary for me to realise that Betfair watches, we have been amigos for a while, long may it continue, Thanks.
Betfair is exactly that, Fair to persons who gamble with the appropriate attitude and care, yes account being suspended annoying some, but, necessary for me to realise that Betfair watches, we have been amigos for a while, long may it continue, Thanks.