Betfair Review

Happy to accept my deposit, as soon as I go to withdraw they suspend my account….Live chat first person is very rude and cuts the call…. Second “advisor” tells me to re upload my lifes history to access winnings that are my own and then tells me could take 48-72 hours to review… By then my new player bonus is almost run out.Very hard to navigate site, out of date graphics… Avoid this betting site!

Reply

Signed up got 50 free spins won 50p 😂 played 10 pounds was supposed to get another 50 free spins , didn’t work suspended my account asked for TONS private documents, sent over , got an email saying was OK to continue account documents verified … bonas extra 50 free spins wouldn’t work put another 10 in played eligible games 50 free spins still didn’t work … spoke on Chat they said it’s because of me depositing with a bank card and had to do it another way and play another 10 and then asked me for my private bank statements after already seeing bank card and passport and drivers licence!!!!!!! Asking for absolutely crazy amounts of private id after already confirming ! Just so they don’t have to give 50 free spins !!!! Played 20 quid played 50 free spins didn’t win a penny ! Didn’t get the additional 50 free spins and asked for more ID and bank statements ! NO THANKS WONT EVER PUT ANOTHER PENNY IN ! jokers scammers AVOID !

Reply

Absolutely terrible.NO contact number- absolutely NONENO email (not ONE email address)Only a message box that can literally (incredible as it may seem) take an hour and a half before you actually connect to an agent who knows nothing and just raises a ticket which is never answered.Stay well away from them as I have been trying to gain access to my legitimate funds for a month and still have runaround.Have 4 unanswered tickets with some folk telling me it takes MONTHS to reply.When you start winning you will find you cannot withdraw your funds. Even small amounts!

Reply

They’re very difficult to deal with under customer service is terrible.Casino doesn’t really have winners.

Reply

Fab service with an issue I had. Kept me informed all the way and sorted out the issue.

Reply

Harika a great customer service help much appreciated thanks agen

Reply

I had difficulty placing a free £5 bet that I had been rewarded. I went through the “help” process but unfortunately the virtual assistant thought it knew what I wanted, but it didn’t. Round and round we went, always arriving at the wrong answer. The virtual assistant didn’t seem to get upset. It seemed to be in a fine mood; jolly, happy, always ready to take me around again. So I steered it towards putting me in front of a human agent and that was where Ganesh arrived on the scene.”Do this, do that, try this but send me a screenshot before you place your bet. Yes, that will work. Place your bet.” Voila! Success!! Ganesh was Betfair’s star of the month. Really helpful, polite and very professional. Well done Ganesh. Will I tell my friends? 10 out of 10 I will. I don’t care if the free bet wins; I won.PS. I dropped from 5 stars because I was virtually driven insane by the virtual assistant.

Reply

Your adverts are the most obnoxious short form videos in the history of planet earth. Please stop doing business and give up on your dreams.

Reply

Having placed a bet on the FACup Semi-Final after a saw their advertisement about pay out after 90 minutes on Sky and heard it on Talk Sport I was amazed when BetFair did not settle the bet as per their advert, as I saw something was wrong I cashed out my bet, which I had to confirm but after confirming was advised something had gone wrong. Amazing that BetFair welched on both bets. Shame on you Betfair. BetFair claimed that the advert was never shown and that the CashOut was closed two minutes before I confirmed. Absolute rubbish.

Reply

Long wait, but constantly kept notified. Polite staff.Chelsea passed me to Sandeep in customer services and my problem was then quickly resolved. I had made a simple mistake and needed a refund. My plight was understood and my stress was totally lifted by a happy resolution. Thanks Samdeep.

Reply

I’m very disappointed with betfair.com, I have been a member for nearly 20 yearsMy Account is a winning account but nothing fantastic, all of a sudden I have had to verify my account My Account was blocked after a new deposit so I have to upload documents on live chatI have done what’s required but still haven’t been allowed to log in my account, I shall contact my bank in the morning to get my recent deposit backWhat has gone wrong with these big companies

Reply

Banned on business grounds for absolutely no reason. I asked for explanation, I provided all the requested documents, nothing I can do more. They closed my account without explanation, It’s pathetic and cowardly of them.

Reply

Agent called Karl was absolutely brilliant and understanding, he sorted my problem out within minutes, thankyou Karl

Reply

Terrible customer service. Like as poor as it gets. I work in a helpdesk and I’d be disciplined for some of the tricks their team do. Transferring to closed depts, not replying until 2 mins before end of shift, closing chats while you are still talking and refusing to put you through to managers. Shame, I joined in the 90s when it was new and its a great concept, but seems to have just become a milking machine. Friend of mine wanted to back, then lay England for Euros. They took the back bet, then suspended their account, meaning she was left with a 5 k liability that she couldn’t exit. All in the name of ‘Safer Gambling ‘. Actually guaranteeing a potential epic loss…to make her ‘safer’. Shocking, with zero flexibility despite the situation being explained to them over literal hours on their terrible chat service. Totally lost their way. Be very careful with these guys

Reply

They don’t even deserve a star! If there was 0 I would’ve given them -100. Rude customer service, playing with words and a bet settled as a win they make it a loss and closed me on chat without reason.

Reply

Casino give win one time after only lost…I play 1 year pint ball Daily rewards and never win more like 5 spin….

Reply

I had a problem with verification of my account but the customer service tried their best too when they saw that I made best efforts to provide anything they needed. Then finally my documents were accepted as a correct proof. I do trust this company. What I heard they have a long history of reliability.

Reply

Had a problem with a promotional Win and was helped and Situation resolved withb5 minutes. Fast and Efficient.Thanks to the Team at Betfair

Reply

Avoid this company, they will not pay your winnings, lie multiple times about the transaction codes and even communicate wrong ones. They will keep asking more and more documents and then they’ll block your account. My lawyer will have a lot of fun soon with them.

Reply

Such a ridiculous company.Never ever put your in betfair online accounts if you loose you loose ,if you win they will keep all the money.All customer service agents and security is trained to notch peoples money.They should be banned in uk.

Reply

Nice to see Betfair honour a promotion, great chat in fairness, took a little while but appreciate the honesty.

Reply

Poker site is total corrupt …totally…this evening I closed my account….avoid this site like the plague especially Irish punters…we are being milked….an honest objective opinion…close Ur account…they’re crooks

Reply

My issue was resolved very quickly! Thanks a lot for all support team and specially to Naveen!

Reply

Had some trouble with logging in it but the customer care sorted it out in no time. Really appreciated.

Reply

Issue with market options not displaying which were the previous day. 10 minutes on the chat I was assisted promptly and had my problem resolved by a betfair agent who sent me a link that had the missing markets and I was able to place my bet

Reply

Very poor customer service and very little return on money deposited. Would not recommend

Reply

The Agent was the best I have ever been in contact with.Patient and willing to help me through through verification process thanks Shaik.

Reply

Awful customer service. Can’t get to talk to anybody. It’s an absolute joke

Reply

I am absolutely disgusted, closest thing to a SCAM company there is whilst skirting the line of legality. Played with a huge variety of online casinos in the past and NEVER once had trouble withdrawing. Usual KYC checks, document submissions etc.Made an account with Betfair, didn’t use any bonuses. The first time I have EVER played with them.I made a couple of deposits and sent over my documents. After playing for a few hours, I won some money and decided to withdraw. They quickly tell me that they need additional documents- sure. As of writing this review, I have submitted the following;Dated bank statements.Residency document.Passport.A photo of me holding my passport. A photo of the back of my physical bank card used to deposit. And it’s STILL not good enough for them and they are refusing to verify my account. WHAT???????????I’ve opened banks, credit cards and loans easier than I have done then withdrawing a few hundred quid from Betfair. I’ve emailed basically Betfair email I can find. I raise it with live chat, who close the chat down every time it has been opened. I’ll update this if I do hear back from them, which I don’t expect. Conclusion: Do NOT give your money to this company. They will find ANY way to not verify you.

Reply

After reading reviews it looks like I’m not alone here. Win a little on free spins when signing up and it’s made impossible to withdraw the funds. Still waiting on someone getting back to me!!!

Reply

They shut my account for imaginary reasons and weren’t going to refund me or transfer my paltry amount to a new account they were offering so only cooperated when I threatened going to consumer rights

Reply

Manjusha is a very efficient agent. They solved my issue very promptly, when I had an issue withdrawing funds. Thanks

Reply

Adam is an absolute credit to your company. Betfair should be very grateful to have such good employee’s.

Reply

Disgusting customer support. Was having issues with a particular number on my computer and accidentally locked myself out for entering the wrong password several times. Six weeks later and after plenty of emails later the charlatans still haven’t contacted me or resolved what should be a simple problem to rectify. Steer clear as there are better Exchange options out there. Can’t give them no stars so they get o0ne through gritted teeth.

Reply

My account was suspended earlier this year on the issue of self-exclusion. I have never self-excluded from any Betfair product (nor from any of their so called betting partners). Despite providing all documents etc requested by them – my account remains suspended despite numerous conversations with their “chat-bot”, various agents and via e-mail. I’m a) still none the wiser for the actual reason for my account closure and b) at no point have I been informed as to the whereabouts of the £ that was in my account at the time. Betfair’s customer service in this case has been an absolute disgrace – unfortunately it is almost impossible to take things further with them as you keep having to go right back to the start everytime you contact them!! As a comparision I had a small issue with an account with another betting exchange company – this was resolved via a chat with a real person in under 5 minutes!! My issue with Betfair has now dragged on for close on 5 MONTHS!

Reply

Not a great experience with BetFair especially as it cost me £820.In the weeks before the FA Cup Semi-final they posted adverts on SkySport and TalkSport to the effect that your bet would be settle at 90 minutes if it was beneficial to the punter. My bet was a winning bet at 90 minutes but BetFair did not settle the bet when in the additional nine minutes the result changed but BetFair did not settle the bet.Years ago betting was honourable unfortunately BetFair has shown themselves to be a DISHONEST Company by WELCHING on a bet. Shame on you Betfair.

Reply

This company has totally dishonest. When I joined BetFair everything was fine and I after confirming my email etc I was authorised to continue through to the site and play the games . I won just over £10 so decided to withdraw the money and make sure everything was ok. As soon as I tried to withdraw my account was suspended and I have to produce identification to unlock my account and withdraw the money. I contacted them as I don’t have any photo identification except for my voters identification card but they won’t accept that. I am in the electoral role and the bank account I have registered in BetFair is in my name and registered to the same address given . When I have joined other betting sites I am usually automatically approved as they can confirm I’m over 18 and am a real person by searching my name(electoral role, banks etc). I thought maybe this was one of them occasions when the computer just picks someone randomly for extra security checks. Unfortunately it seems that BetFair regularly operate this way as a relative of mine signed up and had win £16 . When he tried to withdraw the money it kept changing from withdraw to deposit!!!! How and why does it do that. After being told he had been confirmed to participate in the site as soon as he requested his money his account was suspended until he provides identification again . However no identification was required to play the games and gamble . No identification was required to deposit funds but as soon as you try to withdraw that’s it account suspended until identification documents are provided. If there was any uncertainty about a person’s identity shouldn’t it be checked before being allowed to gamble . I don’t even think they’re worth giving one star but I can’t write a review with zero stars

Reply

I moved to Australia from the UK and had to open a brand new account as you can’t switch the currency over… This wasnt a huge problem till I was faced with a ban on my AU account. Phoned them up to just be told it cant be reversed and is a permanent ban. I have used the UK Betfair for years and never had a problem. Very annoyed to be honest!

Reply

REDIRECTED reviews seem very fishey indeed.betfair slots RTP is so wrong. it now takes over 200 spins to get a bonus and that bonus pays very little.this site used to be fair but now its very unfair dot com.

Reply

Absolutely awful site never pays out even the daily free slot always lands on a negative area they make it so obvious they make you lose

Reply

Abhishek was fantastic, I hadn’t signed up with the correct promo code but they added as a goodwill gesture. Really friendly and helpful

Reply

worst slots of them all i cant remember the last bonus i had with betfair its honestly quite shocking, far better companies to be playing slots with

Reply

Excellent customer service Roka sorted my issue out in seconds and the play resumed. No issues with my account now that it was all sorted and checked in seconds

Reply

I thought the customer service was excellent. I placed a bet on the 3.15 at Market Rasen on 21/6/24 on the exchange market. My horse refused to run and I asked for a refund which was denied but the lady made me feel better about giving bet fair £6. Joking aside she was very nice.

Reply

Had a problem signing in so contacted an agent called Pooja.Very helpful lots of patience and understanding.

Reply

A small Win and Place bet on a horse which Placed at 1.85, my £3 for the Place resulted in a 23p LOSS. Contacted Betfair support, but the Exchange team has finished for the day. A note left on my account for the Traders in the morning. It can take a while but they usually fix the error. Just don’t get caught on a Dead Heat as they halve the stake AND the odds. Naughty.

Reply

Worst customer service I have ever encountered. Definitely avoid

Reply

I created an account to bet on sports as the EURO is on. After you create an account you are welcome to deposit with everything saying “Get to action” and everything. So you deposit the money because that’s what you want to do. Afterwards, you can’t bet because you didn’t upload your documents. So you upload your documents because you have already deposited. After the verification process, which takes around 20-60 minutes, it seems like time to bet… BUT NO…Your account is suspended, so you contact the chat for help, and they say you have to upload even more documents, which (In my Opinion) shouldn’t be asked by betting companies. At this point I’ve just stopped, let them have money and lower their rating.

Reply

Had an issue and Andrew sorted it quickly thank you

Reply

I had forgotten my password and a reset code was sent to my old phone number so could not login.A customer service agent Naveen directed me through the process of updating my account and thus I’m now logged in .Very good customer service.

Reply