Betfair Review

Customer service was fantastic, had a little issue getting my account active as it was suspended due to not using for a long time and propõem was solved within minutes by Shivani. Many thanks

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Terrible company. Look all gambling sites are deceitful and only care about making money. The live casino games are all rigged using rule based algorithms for RTP% so they are never truley random. The slots are a joke and the free daily promotions are pathetic winning on average 10p. Prob they only decent thing is sportbook but that needs improving.

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Betfair Customer Service very pleased with there service.I had had a problem with a bet and they gave me a refund instantly ..Very impressed..Thank you Betfair

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Absolutely garbage company, massive tournament in action and you can’t even place a bet, this company should fold crap site, nothing good about them whatsoever and they don’t even care about the fact they are so poor

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Was having troubles making an account and a live chat agent named Kirk was very helpful and solved my problem with no issues!

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Cash out was suspended for about 15 minutes, while player was coming off then came back up so i cashed out but then it suspended and make it unavailable. Scam

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I had a slight problem, which was probably my fault. betfair sorted it out straight away. i got in touch with their online chat. They were so friendly and understanding. Even the vitual asisstant, whom I encountered first, was just like talking to a real person

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I had problems getting my account verified on Betfair and they handled it so fast and easily, I would definitely recommend them to anyone.

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Great company super nice staff really quick deposits and payouts with zero hassle

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Closed account for no reason. Absolutely awful customer service to top it off with. Don’t bother using them at all

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I had an account with this company for over 20 yrs. It was closed, with no reason communicated other than “for business reasons” following many months of reviews during which I provided bank statements/credit card details/investment details.The communication process is probably the worst in any industry. They have a “customer service” response by X (twitter), who don’t understand gambling, and can barely communicate in English.They used to be the leading betting exchange and people had little alternative but to put up with this, but now other companies exist.People will still feel a betting exchange account with this company is required to understand what’s happening in a sporting event, but I am not sure its worth the grief.Expect it to take 2-3 weeks to get a senseless reply from them.For your sanity, if you open an account with them, get alternatives you can use down the road.

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It was the first time i had used the message service on Bet Fair and the issue was resolved very quickly.

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If it weren’t for Kayla it would have been a 1 star but my issue was reasonably resolved and I am very appreciative for her communication and understanding. Even when she told me no about a request it was reasonable of her to do so and she communicated why. Some of the agents seem like bots even though they are people and I encourage anyone getting a difficult agent to try until you find someone helpful because they do exist and Kayla is an example. To Betfair, please make sure your agents answer questions instead of repeating taking points. A “no” is a better answer than a copy and pasted response that was previously in the chat and is completely irrelevant to the question posed. In gaming CS is critical.

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I had a withdrawl query and Dikshitha was great, very helpful and resolved my issue within 5 minutes.Great customer care and overall system functionality and stability.

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Well betfair been playing your slingo game deadliest catch and wanted one number it spun 15 times had to deposit 3 times never got it wow you should be ashamed to be associated with games like this so ones again take me of your site and any other site your involved with and if I can stop one person from joining your site il be very happy so please be that one person and save your money join another site please

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I never have any issues with using Betfair. It’s actually a very easy and fun platform to do a bit of gambling or trading. Love their promotional offers as well. The customer service is great too 👍 😊

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Quick and decisive costumer support, helped me fix my withdraw problem within minutes.

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Had issue with account chatted to the customer service team resolved in minutes impressed with service

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New Customer,Just joined and messed up with my rewards etc and Parveen helped me Wickedly and helping go through each stage with clear easy instructions and solved my problem…..so once again Thank You Parveenjacqueline oshea

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Similar to another recent review here. I’ve been a customer for 20 years. My account has been suspended for 6 weeks and I’m still waiting to withdraw winnings from the snooker world championship which finished a month ago. (Well over £1000) I didn’t want to send documents forThe third time in 12 months but felt bullied in to doing it in order to get my money but as I say it’s been weeks. Live chat is a complete waste of time. Even when you get past the robot to human stage you still feel like you’re talking to a robot because they don’t know anything and never help or explain anything hats going on. They just fob you off and say they will contact the relevant department. If you pay peanuts you get monkeys. I understand they have to be careful when it comes to responsible gambling but how is it legal or morally right that they can withhold hundreds or thousands of pounds for weeks on end? And they don’t give you any prior notice about account suspensions. Really really poor customer experience and they clearly couldn’t care less. So after twenty years I’m done. Bet ‘FAIR’ ??? Hmmm I don’t think so. Absolute shambles.

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I have a fraudulent claim from betfair with my bank account and Andrew collegue of bet fairs has been nothing but 100% helpful for me. I’m not a gambler myself. The odd grand national and bingo nights out but not an addiction more of a pleasure of mine. I love playing bingo and winning at the casino most times when. I go. I bet no more than £10 a day and Andrew from betfair is hopefully gonna help me get back all my money. Without his help today I didn’t know where to turn. He has been a god send for a bi polar patient. If I could score 100% I would. Simply a pleasure to deal with. A pleasure. I know who to bet with in the future now after all this has been sorted. Thanks again Andrew for all your help today. Topman.

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Betfair closed my account without explanation with a balance of over £5,500. They will not return my funds. They have ruined my life. Please avoid at all costs.

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The automated system declined me for 4 days. I opened a chat, dumped my documents, and in a mere 2 minutes Pradeep sorted my verification and I was good to go. Excellent customer service!

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Great service and they make sure your not gambling to much I’m sure if you do have a problem they will help you and always there for quick correspondence

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Been playing crazy pachinko had over 300 spins could not qualify for a live game what chance have you got and if you say anything the block you from taking keep well away big name big scam

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great customer service – sorted my issue in minutes and on a Sunday

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So glad are agents are doing proper job not just trying to finish conversion and resolve problem as soon as possible. Long but good conversion.

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Their customer service help is the worst I have encountered. If you phone they can do nothing but say they will contact the relevant team, and then nothing happens. If you use the live chat then god help you…you get through to someone in another country who has no clue what you are asking, then transfers you to another team etc etc….all with huge delays. I emailed the CEO about this but never even got a reply. Betfair have gone down the pan in recent years

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Yano what I thought it was a scam till they actually paid me and help with any problems fast response really helpful not a bad time to play get this app

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Waiting for the customer service was quite long, but once connected the team were fantastic. I was aided by Katrina and helped me swiftly. So big thanks to you!

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Had an issue with my account but managed to get it sorted via support page

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Another big win over £100 on a 20p spin, second in 2 months, I play 5er and 10ers, this site is a lot more fairer than most.The pinball could be better, if u win a big win on slots, u will get dead wins on the daily bonus but it’s ok…as for me wins are bigger than losses! Will stick with these slots! Betfair is fair

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Completely unavailable. If you are playing 2.5 up, if you are playing 2.5 up, the matches with a probability of 2.5 up are not visible on your screen, but you can find them by searching, I’m not talking about the casino section, they allow you to win 1 time from a small bet, for example 0.You get 2 for 30 and don’t expect to win without losing 300-400 again, the bonus system is terrible, if you lose 1000 as soon as you don’t opt, the live chat automatically closes you, if I continue to talk about the injustices done, I will become so long that I will forget what I wrote.

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The clues in the name…. Betfair I have had plenty of wins and losses most recently a 5p bingo ticket that returned 49 pounds happy days

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Betfair have gone completely down hill to a point where I would say corruption is taking place on all fronts casino games what are fixed even the free pinball game is fixed if you don’t play the casino games you will lose 99% of the time the exchange is rigid they put fake money in the horse-racing markets inplay you click the price it doesn’t match your order or you try to back or lay something using the website there bot know the orders coming and it front runs you. I’ve done a few tests to confirm am not going crazy a horse was trading at 1.05 inplay i placed a lay bet at 3 and guess what all my bet was match at 3 even though the horse was well clear and 5 yards from the winning post all the money disappeared from the ladder and came back as soon as I was matched my advice is stay well clear corrupt to the core.

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The verification process is really easy to do. But guys, go through the chat because sometimes it can take a while if you are doing it the standard way.

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Professorial in the way the deal with your details and what they require from you to join Belfair.

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Being confronted with a ban is not good for the digestion. In this case it was a weird technical issue originating from my ISP; not Betfair. It took half an hour almost to diagnose and sort it. Persistence and problem-solving paid off.

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Gambling sites typically use algorithms and mathematical models to set the odds in their favor, ensuring they make a profit in the long run. These odds are carefully calculated to give the house an edge over players, making it more likely for them to lose than to win. Additionally, the odds can be adjusted dynamically based on various factors, such as player behavior and market conditions, to further optimize the site’s profitability. Overall, the odds are designed to favor the house, ensuring that the site makes money regardless of individual outcomes.

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I won a 20p bonus on their wheel, went thru to use it and all of a sudden it’s used £1 of my balance without warning. Went thru to chat and was basically told that it’s my responsibility to be aware of what i stake, as the stake was set higher than the 20p I clicked thru to, which is why it took extra money from me. It’s a scam, you think you’re spending the free balance but they are tricking you into spending more. What’s bad is that the customer service agents told me it’s my fault and they wouldn’t even let me raise a complaint, besides not giving me my money back.

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Very quick on answering any question, and very helpful.

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I’m sorry but the cutbacks on the value offered by Betfair has forced me to close my account. I haven’t moved anywhere else as I am unsure which online betting account offers the best value.The removal of best odds guaranteed was the final straw for me, after the removal of other decent value offerings. Each year they chip away at what they offer and the odd free £5 bet or increased places (1/5th a place not 1/4) anymore is just pointless. I am just a single individual so it probably won’t make a jot of difference. I have been betting for over 40 years and will not use Betfair until they start being reasonable to customers.

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Bunch of ignorants morons, live chats are like having a one way conversation with a parrot. They say ” allow me 5/10 minutes to check your account” and then disappear and forget you’re waiting on the other side. Most ignorant people I came across. I am with bet 365 now, in my opinion is the best of the lot of them put together. “BET FAIR” who ? Ignorant prats, avoid.

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Is the best site, all of the advantages, fast withdrawal, excellent service, fast customer support. I love it

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Really lovley pria thank you so much for helping me with the bank issue and my account , have a lovley day xx

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I made a deposit. my account after the deposit was immediately suspended. i uploaded documents, they were checked for several weeks. i forgot about the account. today i write to support in chat, they tell me your deposits are not available and give me this message: Since your account was closed you were requested a bank statement to refund your deposits back.But since you have not provided any bank statement showing your deposits to your Betfair account yet the balance from your account was deducted by our security team.If you don’t log in to your account, your money is just stolen by the company. it’s not surprising because they are all Indians.

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Amazing staff when you have a problem.They solve it professionally Amazing promotions on this platform value for Money.Account verification was super quick 😲

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I made a bet for Usyk Vs Fury fight. USYK winning in round 12 and the return was £250. They settled my bet lost. It was my first time on Betfair but avoid them. Scams. They have no contact number or email. Just a online Bot that doesn’t do anything.

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I have lost my husband and was struggling with his funeral but had won over 500 and was able to withdraw it I can reccomend this sight to everyone

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Got a text inviting me to 20 free spins for a £5 deposit and play on King Kong cash bananas. I opted in and played £5. I made a loss of £2.50. I didn’t get my 20 free spins. I contacted support and told I didn’t opt in. They are wrong as I did before playing the game. I acted in good faith. They refused to award the 20 free spins just £2 worth. I closed the account. Absolutely crazy so easily could have given me 20 spins to keep me as a customer even if they believe I didn’t follow the ts and CS. Thought I’d pay them back with a poor rating as that totally reflects my opinion of them.

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