Betvictor Review

customer service w plus i hit big

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Customer was excellent. Dealt with Gemma she was very efficient and most of all very fair

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don’t know how everyone is giving 4 stars, must be only on customer service, because their prices are the worst on the market for betting, and don’t even start on the slots…………..spend hundreds on spins every week, play almost daily, never get a bonus unless its on 10p free spins, even though most of my spins are for £1, so eventually you get some kind of win or bonus and get £5-£20, that’s NOT a bonus, have played for years on this site would never recommend it, time to move on, and find a fair site not a rigged rip off

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Was helped straight away with my inquiries thank u aidan and for the bonus 🙂

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States instant withdrawal via visa faster funds this isn’t the case It doesn’t state 24 hours on sign up. False advertising

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HONESTLY BEST APP IVE EVER USED CUSTOMER SERVICE IS AMAZING AND DONT TAKE AGES TO HELP THEY ACTUALLY CARE ABOUT THERE CUSTOMERS AMAZING !!

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Very helpful problem solved quickly and effiently

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This is the first time I have had an issue with Betvictor.I sent the below email to them regarding a technical problem which occurred within the middle of spins. I received a number of reply’s asking for further detail which I supplied but in the end I was let down.I wonder if this has happened to anyone else?? Hi BetvictorI wonder if you could look into a problem i experienced whilst playing on your sight on Saturday morning around 1am.I was playing the Rick and Morty megaways game as you can see on my account. I literally only keep to that 1 game as you can see in my history and have staked around £100kI was playing £10 spins to which I got onto the feature (4 bonus symbols) however an orange pop up message appeared saying that I had been playing for 1 hour to which I pressed “ignore”This then brought up a small box in the middle of the game which was too quick for myself to read as the game closed down.I logged back in and the bonus was gone. I checked my balance to which I had not had any increased payment.I made a couple more spins incase the game had wanted me to replay the same in order to get back to that position but it didn’t so I automatically collected what was in my balance.I do not have any screenshots or anything to provide to you on this but I can tell you that these bonus’s on this game are very rare and hard to get so I would be grateful if you look into this as at £10 a spin iam sure this would have paid out a decent amount.I have experienced payouts of £3k and £4k off this bonus from yourself within the last year as I do know that this game can and does provide a good response when necessary however this is the first ever time I have experienced a glitch or setback which so happens to have appeared at the time of a bonus feature.So just to recap.4 bonuses appearedThis then enables Rick to jump out of a green worm hole.It was at that point that I had the pop up and the feature never materialised further.So whilst iam very frustrated with this experience, I am also very disappointed and have lost some trust within the Betvictor slot sight itself.Can somebody please look into this and rectify the problem as I feel I have lost out financially not knowing what would have happened.Thank you

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Let talk about online gambling!I’ll start off by saying, the online gambling industry is like a pyramid.Customers like me, that speak out about online gambling, getting their accounts closed, limited and capped… Are the stones at the very bottom of the pyramid.Customer that are new to online gambling, that are being lured in with decent hits and withdrawals, enhanced sign up bonuses and hours worth of gameplay… Are the second to bottom layer of stones on the pyramid.Affliates that pretty much get enhanced bonuses, max wins, jackpots, and never ending “Entertainment”, that lure people in for casinos with their links, that get percentages of YOUR losses… Are the third to bottom layer of stones on the pyramid.”Independent” game testers, that check all the games, and fit them with RNG mechanisms, to a profit making liking, are smack bang in the middle of the pyramid.Casinos that make gambling sound like fun, advertising the Hell out of it, any way they can, through TV screens, sport events, social media, affiliates ect… Are second from the top on the pyramid.The UK Gambling Commission, that set out guidelines for casinos, allowing them to make up their own T&Cs as they go along, that tax casinos as their part of the profits… Are the top layer of stones on the pyramid.I think we all know who the capstone is 👁Considering the the government like to control every aspect of our lives, do you really think gambling is purely down to luck? Do you really think it’s random?Let’s talk about Pirots 3…For a good 6 months, or over, I have stuck to this one game by ELK Gaming. This game offers a “Super Bonus Game”, a max win bag, a bag that offers 2500x, 1000x, and 500x.Months of time and countless deposits, across several casinos… And not one of the above has landed? But I see affiliates and streamers landing them? Funny how they can capture something so rare on camera!Casinos have closed my account after months of trying, with a huge lack of withdrawals, all because I complained…Control…A super bonus game that shows up on every other spin, along with the high paying bags, and all being constantly avoided…Control…Listening to casino’s government guidelines and scripted RNG excuses, is like listening to NASA about going to the Moon… Just one big scam that made them extremely rich, which sounds very familiar to me.Is it any wonder that these casinos are worth millions, if not billions? On a randomly generated basis?Responsible gambling tools were introduced for THEM, not you. The only time these gets used, is when you speak up, by THEM… You know when you’ve said something that hits them, when they close your account.Is it any wonder that they work with the likes of GamStop and other gambling problem companies? That’s because, eventually, they knowingly casue problems for customers, such as the Pirots 3 experience above.13 years of online gambling experiences… I’ve seen all the changes made over those years, and it gets worse and worse every year, all in favour to the greedy, controlled online gambling industry.My best advice, is…Don’t bother wasting your time and money with online gambling, spend it on real life experiences, create memories with loved ones, get someone a gift… Stop making the rich richer, because they’ll only point you in the direction of problem gambling companies, when they realise you can see through this crooked industry, run by mobs!Their T&Cs pretty much say “Control over the customer”, just take time to read them and you’ll understand what I mean.⛔️!!AVOID!!⛔️

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I had misunderstood a promotion offer,But when I contacted BV, Aidan dealt with my problem efficiently and with understanding.No quibbling, he just dealt with itThank you Aidan

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Anyi was very helpful today sorted my problem out very quickly

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paulo is a star. got me my promotion back in minutes. absolute life saver. top top bloke

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When playing, when you almost hit the bonus the game slows down, this is cheating.

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anyi assisted me perfectly and fast response 0 complaints

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Another site that you go weeks without a feature then when you do its always under a fiver, no matter what the stake. Every daily offer is rubbish usually only giving you freebies when you lose money ie spend £10 get 5 spins, so pointless. Avoid

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Gina was extremely helpful after I joined betvictor and forgot to opt in, she applied the bonus for me! Excellent customer service care

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Last night during a hectic champions league period I had a £2, 5 team, match winner and BTTS.I went to cash out as all 5 teams were ahead, it took ages and crashed.I sent a message hoping they would look into it and Samantha resolved the situation immediately and transferred me the money.I couldn’t be more grateful for the incredible service and bet victor have kept my custom going forwards

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Gemma was lovely, and fixed my problem with immediate effect. The only reason is it’s not 5* is due to it taking around 20 minutes to get an initial response

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Aidan was great and helpful

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Don’t recommend this site at all when u play online casinos as long as I have you know the games that you play and when you’re playing them, you know the correct spin value of the win u should receiveUp to you guys but I a show you that this companySlots games don’t pay out the correct value of the of the symbol.. It’s easy solved as well once u play with a legit casinoGames like fishing frenzy I believe you’ll be fine withBut games like Cleopatra or thunderstruck etcThese are the sort of games where they are corrupt

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Was helped by Aiden today in respect of a promo that I’d got wrong. He sorted it all out for me instead of just pointing out what I’d done wrong! Really helpful, thank you Aiden you are a credit to your company 👍

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Slots game Total failure. they spin completely differently than in other casinos. Total scam I do not recommend. Bonuses are a joke. Usually you get 1 bonus spin.

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Great site if you like putting £70 pounds in a slot at 10 pence a spin to get a feature that pays literally one penny and you like all your bonuses to be one or two free spins nothing.. AVOID!!!!!!

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Mackie was my Customer service person and he was very quick to solve my problem. He was friendly and efficient and I was very pleased with his service. Great customer service is one reason Bet Victor is my favorite casino.

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Pablo was very helpful and friendly in assisting me with my issue, great customer service

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Had a problem with bet victor, but was helped by Pablo. Good info he gave me on how to work free bets, also a previous problem was sorted satisfactory, a withdrawal took a long time to hit my bank but all good in the end

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Offering promotions which aren’t available and give little back to there players. You couldn’t pay me to play on this site again customer service is shocking too.

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This casino stands out with its quick payouts and diverse game selection. The live casino games were particularly enjoyable, offering a professional and immersive experience. However, the bonus terms could use some improvemen

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On January 22, I made a withdrawal of money and I have not received it until today, very long waiting times for the withdrawal of money, small amounts to be withdrawn and you have to wait about 4 days, I do not recommend

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Juan was the agent I dealt with and 110% great customer service as when I initially signed up I didn’t realise the offer wasn’t available in the UK. Juan helped me look for available offers that I was able to claim and got the offer activated for me with no hassle at all. Juan is a great help and very pleasant 😀

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Jamie was quick in looking to solve the issue.

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I opened an account and inadvertently opened another one with my email 1 letter different. I contacted you via the chat. I was dealt with by Benedicta who amalgamated both accounts and was extremely helpful and professional. She is a credit to your company.

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Won quite a few bets and then the best odds guarenteed promotion was taken off me without notice. It wasn’t taken off when I was losing though. No notice given that it had been taken away. Better to go to a best odds bookmaker that won’t take it away and not tell you. No other best odds bookmaker has done this to me and I’ve gambled and won similar amounts with them.

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Just bad gaming experience. Last week deposited £50, this week £90. Played king kong cash both times, mostly 50p spins, half the £90 was £1 spins. Not a single bonus game, reels glitching everytime two bonus symbols appeared. Biggest win across any spin was less than £10. Ask to investigate and just fobbed off. Last time I deposit on this site.

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I cannot thank Sue at Betvictor online chat for helping me with a couple of hiccups after opening a new account. She could have been more helpful and answered my queries quickly and very efficiently, and made the whole process so easy to complete

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Very disappointed with B/V had a 12/1 winner in first and also the second horse, but B/V voided the bet with no explanation.I have never had a bet void when I lose but this is really poor.Goodbye bet victor.

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I am happy and surprise Four my inquiry and having lease hope for having 10% chance for having a results and at final receiving %100 complete Result That Wasn’t part of my expectation that any agent would care enough to follow through my inquiry and that got me really surprised. I never expect that from any online Casino but I seen it today.😊👌👌👌👌🙏🙏🙏🙏

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So I was on a losing streak for 6 weeks lost near 2 grand. I finally was getting lucky I had 50 in real cash and another 70 in bonus cash that had almost flipped over when they said they were checking me out for safer gambling I answered their questions and was going to go back to gambling when the safe gambling guy says he’s shutting down my account then they only send my real cash so they stole the other 70 I had in winnings. This had nothing to do with safe gambling they ripped me off straight up thieves I played here for near 2 years and this is how they treat their regulars. don’t play here they will rob you

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How can you have an acca suspended for nearly an hour! Funny how it always happens when all your teams are winning. Won’t be using you cheaters again!

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Great casino and sportsbook. And wery nice people working on The cudtomer service expedially Anyi

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So helpful and kind really canot rate the customer care and whole bet victor experience any higher . A big thankyou to Adam who was amazing and so helpful ❤️bet victor it’s class.

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I recently signed up to BetVictor expecting a fair and transparent experience, but instead encountered completely unacceptable treatment. Despite following all promotional terms, I was:Banned from promotions without explanationPrevented from accessing legitimate welcome offersTreated unprofessionally as a new customerTheir advertising appears deliberately misleading, promising welcome offers they have no intention of honoring. The lack of transparency and arbitrary account restrictions are deeply concerning.I would strongly caution potential customers to thoroughly investigate this company’s practices before engaging with their services. My experience suggests they are more interested in finding ways to avoid paying out promotions than providing a genuine customer experience.

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Gloria sorted my query very ably

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Responded in a timely manner , very friendly and helpful.10/10 Would recommend XD

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First downloaded the app then on the first 2 slot games was reasonably fair and had a few decent wins. Came back a few days later and have played a few times since and not won a single good bonus since. Seems a bit of a scam and games seem incredibly rigged. Will run your money to nearly gone then you get a bonus and returns nowhere near what youve played Guess its my sign to call it a day lol

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AnnaMaria was very helpful and couldn’t have been nicer

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Samantha was very helpful

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Great customer service with timely help. They also have quick withdrawals/deposits

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Stay away from this site just been set up to not pay anything ever spins are freezing. And you never get any promotions or bonuses no matter how much you spend. Rude customer service. No one there to answer your enquiries even when they do. They never have any solutions. They don’t care about customer’s loyalty no respect. To customer ever. Nothing positive you could ever benefit from it.

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Anyi was very helpful and understanding, great service, thanks so much for adding the bonuses

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