Betvictor Review

Great help very fast replies and nice ppl great experience when needing help with anything

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I notified Betvictor of an over credit of £25 instead of £5 to my account and Jayce reviewed this thanked me for my honesty and allowed me to retain the £25 credit. Excellent customer service and prompt response.

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Terrible company.Terrible customer service.Total scam.They just want to take money from people and withhold money from any winning customers.PLEASE do not use them. You have been warned.

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Excellent sports betting website and customer service . Belen helped me out in a quick and efficient manner via the live chat.

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Juan helped with my issue, he understood my query, empathised with situation and offered a suitable resolution.

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Belen was magnificent in her customer service . She sorted my issue out and the customer experience provided was 10/10. Please give her this wonderful feedback.

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Was having issues with my account, one of the customer service team (name was Jesus) went above and beyond to ensure I got my account back. Need more workers like him/her

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Great customer service especially from Antony who went above and beyond to respect my time and concern.

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Excellent customer service helping me retrieve funds from an inactive account. Customer care rep Juan was helpful, fast and did everything I needed, with great advice along the way. Very satisfied.

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Antony helped me solve a problem I have been having with getting approved for a couple of weeks in a few minutes. Huge help!

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I had a query about free spins on signing up Juan sorted it out for me thanks so much!

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Had an issue with an offer and Juan was quick to sort the issue for me. It was very quick without the need to go round the houses with information like most live chats.

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Mar on chat was very good,perfectly explained everything i needed to know

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Good place. Interesting, really love the sportsbook side of things. Fantastic.

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Total scam! Due to their dodgy verification system I as a student couldn’t verify my address given I lived in halls so I don’t get bills sent (which apparently were the only means of verification. Following this, they closed my account permanently which has €62 in it which I was unable to withdraw. Total disgrace.

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Samir was AMAZING. Of all the online casinos I have been to this was by far the best customer service I have ever received

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Jesus was a star in helping me understand my bet settlement

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He who dwells in the shelter of the Most High will abide in the shadow of the Almighty. I will say to the LORD, “My refuge and my fortress, my God, in whom I trust. For he will deliver you from the snare of the fowler and from the deadly pestilence.He will cover you with his pinions, and under his wings you will find refuge; his faithfulness is a shield and buckler. You will not fear the terror of the night, nor the arrow that flies by day,nor the pestilence that stalks in darkness, nor the destruction that wastes at noonday.A thousand may fall at your side, ten thousand at your right hand, but it will not come near you.You will only look with your eyes and see the recompense of the wicked.Because you have made the LORD your dwelling place- the Most High, who is my refuge-no evil shall be allowed to befall you, no plague come near your tent.For he will command his angels concerning you to guard you in all your ways. On their hands they will bear you up, lest you strike your foot against a stone.You will tread on the lion and the adder; the young lion and the serpent you will trample underfoot. “Because he holds fast to me in love, I will deliver him; I will protect him, because he knows my name.When he calls to me, I will answer him; I will be with him in trouble; I will rescue him and honor him.With long life I will satisfy him and show him my salvation.Repent and believe in the GospelJesus is King ?

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Cat n orsi was amazing today after getting intouch several times about the same problem they sorted it and went above n behond their customer services was outstanding ..cat especially was very helpful after 3 times of contacting her

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Belen was awesome, but dont know if male or female lol, but anyway very helpful x

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Keith answered the question straight away and was very professional

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Had a bad experience again on chat with an agent and then Catherine the supervisor. They are extremely stingy with bonuses etc, they claim they don’t give bonuses essentially and will email you when you earn them essentially, but you never get an email with any offers, i wagered loads and played a good amount and deposited a good amount and I contacted them to see what the story was regarding the loyalty club as I wasn’t going to meet their next tier, I expected something be done considering I did wager like 500 on casino and spent around 65 on sports. Instead I got told no because they don’t do handouts. I’m a loyal customer and worked hard to earn my way through the loyalty tiers as it’s the only bonus they give. And I wasn’t able to get any further so instead of saying ah look well give you 5 euro or whatever they just said no blatantly, Catherine was just doing her job but was quite rude and abrupt too! Not happy with them at all at the moment. Also never ever play aviator!

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Won some money on Sunday night early hours Monday morning and was still chasing the withdrawal on Friday. The customer service here on live chat is abysmal: I had a feeling they wasn’t going to pay me because the payment was cancelled to my bank 3 times which felt suspicious. When I spoke to an advisor, and I won’t mention their name on here but what they said to me was disgraceful. They had been the 3rd person I had spoken to and at this point I was just desperate to get the money withdrawn, not necessarily because I needed it, but as I thought the fact they weren’t paying me was somehow strange, I was scared I was going to lose it, so yes I was desperate, because I didn’t want to lose £500 quid. The customer service advisor mocked me and said, and I quote; ‘so you’re relying on gambling funds to buy necessities?’ I asked them what was that the suppose to mean as I was offended and they carried on by saying, and I quote; ‘exactly what the question says’. How dare I be spoken to like that. Making me feel like I was begging and you were looking your nose down at me. Won’t be using this site again. How actually dare I be spoken to like that. On a positive note, I spoke to an advisor called Mackie and they sorted it straight away and I was paid within the hour. Thanks Mackie, it’s a shame your colleagues aren’t all like you.

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Anthony was great help. When he realised I accidentally let my welcome offer free bets expire he happily accredited them to me without me even asking

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SCAMMED. STAY AWAY They gave me a “bonus”. I deposited $250, after 3 days my profit/loss was $604, but they “forfeited” (STOLE) my cash balance. According to them cause I had to wagered $2500 in 72 hours placing bets of 1.75, what a nonsense. The terms and conditions don’t explain nothing explicit for this: 17.5 Bonus Funds bets may require wagering/playing through before any winnings from the bonus bet can be withdrawn. The customer service (Anthony and Jamie) just repeat the same: “I’m so sorry, I understand that you are upset, but there’s nothing I can do”.

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Their average score has clearly been manipulated by Trustpilot to help them as there customer service is very poor as shown by many posts on here. Emailed in feedback in regards games not playing correctly and get unhelpful replies from Alina, Liam, Damian & Keiron a helpful company would investigate and welcome feedback & a manager would investigate

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**NOT A REVIEW OF BETVICTOR**I just came here to say I received outstanding customer service by Jamie. I had several complicated questions and Jamie handled them respectfully, patiently and knowledgeably. Kudos to Jamie

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Easy all around. Nice to deal with a legit bookies instead of some scams going about. Special shoutout to Juan from customer service for going the extra mile and being super helpful.

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Terrible service by Anthony, placed a bet on a player to score a hat trick and at half time he had not come on, I asked to void it and I was told no, only if he doesn’t play will it be void, so if he comes on with 2 minutes left it’s a valid bet, as if. That’s a robbery if you ask me! And he didn’t care

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Customer service is great thet solved a situation and im happy and make my fun here even better i give them 100%

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No issues what’s so ever dealing with a bet bonus I hadn’t received, Belen was very helpful and had my bonus in my account with 10 minutes

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This is the worst company on the market! I’ve been playing online casino games for 7 years, you have accounts at 888, Bet 365, Paddy Power and many other places, but I’ve never come across such a bad one!1) In many games you lose hundreds or even thousands of spins and it is very, very difficult to catch Free Spins or Scatters!2) The agreement of game companies with each company is different, do not forget that an agreement was made with this company just to get the money in our pocket!3) If you withdraw a little, you will definitely lose that amount during your next deposit.4) You may lose your mind here in Microgaming, Relax Gaming and Pragmatic Play games, don’t play!Of course, I wrote to support. They told me that sometimes you win, sometimes you lose.I sent the last 32 different game histories. 30 are all above -100! They didn’t answer!Stay away, do not open an account, if there is, close it!By the way, I really don’t understand how Gambling commission allows this company!

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Please avoid gambling with bet Victor I had problems with them from the minute I made my first deposit. I deposit nearly £16000 and and won big. There block my account for verification so I uploaded my documents the message came it can take up to 72 hours for documents to be verified. Now it been 8 days I had no reply I spoke to customer service on live chat there keep saying my account under review. So I’m out of pocket for amount I deposit and also my winnings. Please DO NOT USE BET VICTOR there are other gambling site ie sky vegas bet 365 etc I have been stress since all this started. Please avoid

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Got restricted on sports betting within 2-3 days. I made some 30 percent profit on my initial amount and they restricted me

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Damain who is a manager there resolved my issues I had with a withdrawal that had gone wrong for technical reasons. He got in touch with the appropriate teams quickly and politely and seemed to go above and beyond to help my issue. Top service

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Antony at BV chased their settlers on my behalf after my bet wasn’t settled at first as I expected. Happy with his professionalism.

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Keith was very helpful and professional. Helping to sort my request within minutes. Great one Keith.

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This review could have been a 1 star but given the great help from Orsi a 4 would be fair. This bookmaker showed the wrong time of kick off time of 1pm and I placed the bet before their websites kick off time 12:45pm. The game itself wasn’t a very popular one so it took me a while to find a site that I could keep a track of the score on. To my surprise the game was already 45 mins in. Contacted their live chat, spoke to a very rude individual in Dianne. Who dismissed my claim that there was nothing wrong with my bet which affects the odds, but did acknowledge the bookmaker had shown the incorrect kick off time before immediately ending the chat. A bit suspicious? Another chap Jacob did the same thing. Along came Orsi who I can tell has experience, took his/her time to question me and get a better understanding. Agreed to void the bet which is all I wanted. Would be a 5 had I spoken to Orsi first.

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Contacted chat as they have a loyalty rewards for sports and casino. I made good progress and spent a good amount throughout the week, I explained I wasn’t going to be able to spend anymore before it resets. And could I get something small for all the progress I made and I got told no straight up. It seems if you don’t spend the exact amount they want you want you don’t get anything for your efforts. Which isn’t very rewarding. Harvey seemed to not really care either. I mean I wagered well over 100 in sports and over 1000 in casino and still Harvey did nothing for me.

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So first of all I have all the documents literally my bank statement confirming my proof of adress but they want also a utility bill on my name but I told them that I don’t have one cause I live with my family and I don’t cover any home expenses and they aren’t believing me after I sent them also photo with my document and everything and are treating me like a criminal for not having a utility bill on my name and also who are you to ask me whythe apartment where I live is named after a company but the fact is that literally the restaurant is owned by my family and the apartment are named after it .don’t try not worth it 777 or Paddy power are 1000 time better and won’t treat you like a criminal

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Very quick response from one of customer service Very helpful and straight forward

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I had a query with one of the offers and I was connected with Belen who answered my query quickly and efficiently. Very happy with the offers on the site and the customer service too.

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Deposit after deposit and nothing but scraps, only play 10p and 20p slots but after 12 £10 deposits and never reaching £20 I’ve given up, if it was about luck and RPG then at least once or twice I’d of hit the £20 Mark, my advice don’t bother with slots on here

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Belen was very helpful and quickly resolved my query regarding a welcome offer.

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Had to ask a couple of questions about an ongoing offer on Parimatch. Got straight through to them without a wait and Belen on the live chat was excellent and helped me out in just a couple of minutes. Well done!

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Slot are rigged here watch out playing on here people W.a.n.k.e.r.s betvictor

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Belen very helpful on the chat, helping me with a promotion that I’d accidentally missed out on and they credited my account with it very quickly. Thank you Belen!

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Great customer service, especially from Orsi, friendly and solved my problem

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The rules that the UK government has set allowing all betting sites to ask for proof of income has basically put the power back into the hands of sites like BetVictor, technically these sites should ask for this before you start to gamble, but, because the rules are very sketchy, all of these sites will only ask for this if and when you win a substantial amount of money as they know most people will either not be able to provide this or will be unwilling to provide it.This allows them to legally keep your winnings.Gambling in the UK has been ruined in general with them lowering the limits on the FOBT machines, forcing people to go online, giving them no rights what so ever. My advice if you do gamble, deposit small amounts and withdraw small amounts, don’t go big as they WILL restrict you

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Extremely dissapointed with Bet Victor I’ve tried to contact them on numerous occasions since before Christmas 22 and still haven’t recievd a reply it is now 17/1/23.So I have decided to close my account and take the hit them taking money which they shouldn’t have.

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