Betvictor Review

Excellent customer service by Antony today, highly recommended *****

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Anthony solved my query quickly and efficiently

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I New costumer i just played 100£ But not any Bonus or free spin this its a scam

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Con artists I’m going to make formal complaint and ask the police to carry out a formal criminal investigation into fixed odds roulette last dozen times played it has done same so called random spins we will see what fraud investigation team no wonder they register abroad

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YET AGAIN ANOTHER BIG LOSS, I HAVE BEEN ON LIVE CHAT TO COMPLAIN ABOUT THE BONUS FEATURES NOT COMING IN AND SOON AS I COME OFF LIVE CHA, MY GAME PLAY GETS EVEN WORSE, THEY TELL US THE SAME THING, ITS RNG, THAT IS LOAD OF BULL, THEY CONTROL WHO WINS AND WHO DOESNT, I HAVE NEVER WON, AND SINCE COMPLAINING ON LIVE CHAT ITS GOTTEN EVEN WORSE

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Spoke with Adam today regarding my account. Adam was professional, clear and fully aware of my problem. Adam fully rectified my problem, leaving me very satisfied with the resolve. 10/10 Adam thanks again

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In answering my previous review, BetVictor say ” Our professional Customer Support Team will be happy to reply to you any questions you might have regarding Bet Victor or your betting Account. Please contact our Live chat or email us to help**betvictor.com.”However, any email I now send to the help address, is now being returned straight back to me:”Your message couldn’t be deliveredThe message you sent to help**betvictor.com couldn’t be delivered due to: Recipient email address is possibly incorrect. Further information5.4.1 Recipient address rejected: Access denied. “Which very much looks like my email has been blocked by their system (or it’s just a huge coincidence…..)Not exactly the professional service that they are trying to portray.I have some stamps somewhere, I’ll send my data request to them the old fashioned way.(I’ve had to edit the email address here as trustpilot don’t allow them, but I am using the correct address each time)

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games play smooth and the weekly spin club is ok, however the withdrawls are very inconsistent. started off with instant now they just sit pending for hours on end. small withdrawl too, considering what i’ve put in and lost they then take ages to pay out your paltry wins .

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Helpful customer service 02.10.2022(Assisted by Adam) He helped alot, Answering questions I had and very promptly resolving an issue i had.Extreamly quick response time too.Thank you

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Closed my partners account, didnt even notify us no reason given when asked why they said 2 weeks before. no problem plenty more sites

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am i the only 1 who notices, that when you complain about not winning on slots & how not very often, bonus features come in, that the game play gets even worse on that site, you are complaining abou, & on there sister sites, i am well overdue a huge win, i lose evey week, every month, spent grands upon grands, its about time they paid out

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Quick response to my issue, sorted with minimal effort

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I had to contact HeartBingo as I was having issues and Antony was extremely professional and resolved the issue within minutes

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I’ve now decided to go through the data protection route to access the details they hold on me, as it is a legal requirement for them to provide this (data protection act 2018)If they had to decide to restrict my account, I presume there must be a record of it!

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Prix De L’Arc De Triomphe – Odds Rip OffThe biggest and richest race in Europe takes place tomorrow and at the time of this review BetVictor are up to mischief again with their odds. The overround on their book is a massive 157.44%. Compare this to Bet365 who are 123.62% which still isn’t great but they do offer 2 extra places rather than 1 at BV. Best prices will always be found on the Exchanges but don’t waste your money at BetVictor their odds are disgusting! Also note they had my review about their massive overround on the Ayr Gold Cup removed……they don’t like the truth being told.

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Spoke to Antony. Incredibly helpful. Solved my issue quickly. 5 Stars

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Very Very bad betvictor anyone win over £100.000 i play big bet and smell bet but no win no money back i thnk has scams me

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Had to contact support. I was dealt with by a chap called Harvey. It was a pleasant and successful interaction.

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The worst slots site I’ve ever played, wont be back, 100% rigged slots, 5000+ spins and not a single bonus or mini

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The wording on their offers is deliberately deceiving. One offer states that when you open a new account and wager 10, you’ll get 100 bonus. Seems clear and easy enough, right? Except in the small print it becomes clear that they have no real intention of ever honouring this promise, because of the conditions imposed on it.First attempt to use live help was terrible. I waited 20 minutes to get talking to someone and then when I stated my problem, waited another 25 minutes with no information coming from the agent. I couldn’t wait anymore and the problem was not dealt with; no follow up, no apology, nothing. The second interaction was a bit better, except it was there that I learned I would not receive the promised bonus despite having wagered more than required amount.As you can see from their reply (below), they didn’t even bother to read my complaint. It’s pretty clear I think, from my complaint, that I had already spoken to Live Help and they suggest I contact them again. It’s all pretence. Pretend offers, pretend customer care, pretend concern. I’ve now moved my rating from 2 stars to 1.

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yet again anothe loss, every time i play on slots no matter what site i lose, this is because i go on live chat to complain about the fairness of there games and the small wins they pay, they are all connceted, all bookmakers are reguualted to same gaming autorties, they use an excuse its RNG but my RNG must be blocked from winning, they conncet to your bank, your phone, your IMEI its all a fix, computirsed to death, goverment is making to much money from this, thats why gamblings legalised, very dissapointed yet again betvictor your taking all money all the time its about you and your sister sistes startt paying me out TBC

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Brilliant customer service always there to help. We’ll done bet Victor

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Casino games are 100percent rigged. Yes they are regulated so you don’t win. Horse racing prices ok..Stay Far away from the casino.

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Harvey is top Man, he solved an issue I had promptly and efficiently

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Excellent customer service and communication

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I have only recently joined BetVictor, so far so very good, I am not a big gambler but I will build as I go. Excellent easy website, so full marks guys.

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Houda was great. Thanks

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Houda the customer service agent is excellent very helpful and knowledgeable

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The website swallows your money on slots stay well clear very bad number generator played every slot they have on this site and you get nothing from them how can all the slots on the website pay you nothing my YouTube followers was actually disappointed when i was streaming live they pay for the gambling I don’t another site for people to steer well clear of

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Contacted Online chat as I thought I hadn’t received a free bet I was entitled to. Antony dealt with it, explaining that it was actually credited directly to my account and not as a free bet as I assumed.

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While i loved this site and also i think i’ve give 4/5 brilliant reviews im now very upset!!!!I was asked to provide bank statement’s which i did they then wanted to see them again which i sent as well as explaining my money now to be told i can not play until 1st of January 2023 ? absolutely appalling i play what i can afford to play while still having money left over in my bank if i should need anything in my house!!!! I have given over Multiple bank statement’s and yet still they wont let me play until next year i have been a long and loyal customer to this site and feel like i have been treated VERY UNFAIRLY!!!!!What a absolute shame i’ve had to put 1 star this time!!!!

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Houda was super helpful and sorted my issue out swiftly.Many Thanks!

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All good with my problem, excellent service..

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Spoke to Houda from customer service. Absolute super star made something complicated very easy. People like that is why I come back to use again.

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Lauren dealt with my issue efficiently. Was really impressed.

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absloute horendiuous, in tears, over £520 and not a bonus worth shouting about, constantly on the take, all you do is take take, all sites conected & governed by same govening body, its a pute gfambli ng, they say RNG that is a load of bull, over £500 and nowt yet wouldnt juts log in and win staright fuming

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Lauren on customer service was excellent! Thanks very much !!

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I bet a lot of time with betvictor,when i started win,they didnt allow to bet.i texted live chat one customer service they passed another person,they didnt helped me at all.Nobody must not play with them.

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Betvictor is one of the best casino I never had issue also customer service Adam is very kind and quick.

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It was my pleasure to talk to Lauren this morning who help me with my bet queries. She was very professional. Top class service!Thank you Lauren

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I forgot to opt in to the welcome offer and harvey from live support was very patient and helpful he credited the free bets to my account! thank you

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Great support, spoke to Jacob customer service, helped me straight out no hesitation.

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Played for a while never had a problem with it great site if I’m honest could say one of my favourites I needed to speak to someone from customer service got put through to a lady called Lauren she was such a great help didn’t leave me waiting to long and did what I asked very helpful and very perlite betvictor should be proud to have her as an employee

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I had a missing free bet and the agent who helped me was very nice and it didn’t took long until my problem was solved. Thank you

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I made a mistake with my first deposit. Jayce was very helpful in rectifying this.

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Very good service from Jayce

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Helpful and fun. Chat helpmis good also.

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Jayce was great he really helped my query and proceed my security and really good agent for betvictor

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Dealt with Orsi today to resolve issues and was done in minutes great that I wasn’t left waiting

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Still waiting for a “useful reply” to my original issue/review, rather than the generic, meaningless replies I have been given so far.Seems like Betvictor are too busy creating positive reviews to bury the genuine bad ones, I don’t think I’ve seen a positive review here yet that doesn’t specify an employees name – how likely is that in reality?

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