Betvictor PLAYER REVIEWS(2940)
El Montana
20 September 2022
Comment from ca.trustpilot.com
I made a mistake with my first deposit. Jayce was very helpful in rectifying this.
Martin Harlow
20 September 2022
Comment from ca.trustpilot.com
Very good service from Jayce
Trishy Walsh
19 September 2022
Comment from ca.trustpilot.com
Helpful and fun. Chat helpmis good also.
Libby Dimelow
19 September 2022
Comment from ca.trustpilot.com
Jayce was great he really helped my query and proceed my security and really good agent for betvictor
Ashley Randell
17 September 2022
Comment from ca.trustpilot.com
Dealt with Orsi today to resolve issues and was done in minutes great that I wasn’t left waiting
Paul M
17 September 2022
Comment from ca.trustpilot.com
Still waiting for a "useful reply" to my original issue/review, rather than the generic, meaningless replies I have been given so far.Seems like Betvictor are too busy creating positive reviews to bury the genuine bad ones, I don't think I've seen a positive review here yet that doesn't specify an employees name - how likely is that in reality?
Ritchie
17 September 2022
Comment from ca.trustpilot.com
Ayr Gold Cup - Overround 166.47% (time 10:45am) - absolutely terrible odds being offered on this race today at BetVictor. There really ought to be legislation brought in that limits the overround. Do not place your bets on horse racing here the best odds can be found elsewhere and always on the exchanges.
Ellise Francis
17 September 2022
Comment from ca.trustpilot.com
Just a dreadful betting company. Just opened an account had 6 bets which included 2 winning football accs, 2 horse bet which lost and account was restricted. Won £50 what’s the point, avoid big time.Happy to rob and create misery on losing addicts, hopefully the gaming commission stops companies like this from operating. #COWBOYS
J mccarroll
17 September 2022
Comment from ca.trustpilot.com
This is a an update of this site I award 2 stars for the sports site no stars for the casino site. Tonight I was awarded a total of 12 free spins on the game Steamtower I won £2.45 to a 75 pence stake, later I won a total of 20 free spins on the feature to again a 75 pence stake and won £5.55.Amazing.Because of what I had deposited playing this morning I was awarded 100 free spins on a game called big Bass Bonanza the last 60 games of the free spins I won a few pence,amazing.I have also tried the app which has games on the site from the Net tent provider but it will not load, those games should not be on the app if you cannot play them. I notice your review site gives Bet Victor over 4 stars but most of the positive reviews refer to the sites customer support and how great they are to me that does truly reflect someone’s gaming experience. I would recommend the sports site to everyone as that cannot be rigged to the casino and games I would say give this a miss, I also wonder if Harry has ever played the Bet Victor casino games sites. Finally to customer support of the Bet Victor site have a great day and a wonderful weekend.
Paul G
17 September 2022
Comment from ca.trustpilot.com
Had an issue with bonus funds. Orsi quickly advised me there was an issue with the app and to try the browser. All sorted.
Fandango
16 September 2022
Comment from ca.trustpilot.com
Registered and they closed immediately absolutely 5hit
Alisha James
15 September 2022
Comment from ca.trustpilot.com
Bet victor I don’t rate very well but having a issue regards safer gambling I had to contact the live chat, Lauren was very helpful, polite and understanding.
James Picken
15 September 2022
Comment from ca.trustpilot.com
Was able to sort out a free bet confusion very quickly with no fuss.
Sam
15 September 2022
Comment from ca.trustpilot.com
Very helpful and brilliant customer service from Charlotte.
Michael Dunn
15 September 2022
Comment from ca.trustpilot.com
Charlotte restored my faith in human nature when you are of a certain age
Mark Hawes
15 September 2022
Comment from ca.trustpilot.com
Spoke with Antony with a query I had and he was brilliant. Couldn’t have helped me anymore unless he’d have deposited the money into my bank himself. Brilliant service
Michelle Watson
14 September 2022
Comment from ca.trustpilot.com
DO NOT use this site if you win thy close your account and don’t pay your winnings thy say thy can. Do this to
Danny Wyatt
14 September 2022
Comment from ca.trustpilot.com
Terrible on game play and for withdrawals. Not sure how all these good reviews are on here. I play on a couple of sites, ran nearly £12k through these in one night. Bonuses are non existent. £10 a spin would only see £5 return for every £300 wagered. Got 1 bonus and it give £2.50 on £10 a spin stake after £900 worth of spins. Cut my losses and withdrew £1500 that’s when the game actually started. 3 failed attempts by them stating my bank rejected the payout. Each failed attempt I was smuggly told each attempt takes 24hours to process. 3 days pass and still not processed and my bank still apparently rejecting a payment in to my account but all was ok paying to them when depositing.Day 4 they asked for my bank details to make a payment after 7 attempts trying the get through to them, my withdrawal is being processed for the 6th time Further 5 days for the money to be processed again. Every company I bet with is instant withdrawals, this company is terrible both in game play and withdrawing. If you are a serious player, trust me avoid like the plague. As a constant player across various platforms over the last 20 years I can honestly say this site by far is the worst
Sam
14 September 2022
Comment from ca.trustpilot.com
I dealt with Antony, quick speedy efficient and very polite.
Ashley Withers
14 September 2022
Comment from ca.trustpilot.com
Pavel was very helpful and had my bet settled within minutes
Rob Jones
13 September 2022
Comment from ca.trustpilot.com
Ripp off site, just like many others. They allow you to win a little at the start and then they flick the switch on you and they DON'T turn it back on, at least in my case. Literally 2000 spins on TED Megaways with NO BONUS, and it was the same story on all the other slots I tried. Avoid this one in my opinion, looks like they also make people leave positive reviews just to make a withdrawal and most of the positive reviews are totally Fake. Ask yourself, how is it possible for a Slots casino to have a 4+ rating ? They are ?% Flooding the Review section on Trust Pilot with Fake Possitive Reviews just to hide all the GENUINE HONEST BAD REVIEWS, best advice when reviewing Dodgy Slots Casinos like this one is just click on the 1 / 5 reviews to save yourself time scrolling all the FAKE positive reviews. ?
Travel with Chris
13 September 2022
Comment from ca.trustpilot.com
I had an issue with my account, Antony made sure that all my queries were answered and resolved my issue quickly. As far as customer service goes, I'd say 10/10
Duncan Blackburn
13 September 2022
Comment from ca.trustpilot.com
Not sure what all the negative reviews are about, you do understand its a casino and they are there to make money. In my personal experience, I deposited, played live casino and withdrew over £1000. The money was in my account the next day. Had a small issue which I spoke to Christie on live chat about, she was very helpful and resolved the issue.
Klub Sportowy Mazur Pisz
12 September 2022
Comment from ca.trustpilot.com
Lauren helps me well; a very good person in the right place. Many thanks for your excellent support.
Kenneth Ahearne
12 September 2022
Comment from ca.trustpilot.com
Sarah very helpful setting up my account
Lexie G
11 September 2022
Comment from ca.trustpilot.com
Hey Harry, Do BetVictor restrict winning accounts? 'Listen pal, you didn't hear this from me, Mug Punters are the lifeblood of BetVictor, where else do you get fantastic customer service, but if you win, your account is severely restricted'.. BUT who cares if you get brilliant customer service, right?'.. Listen to Harry and bet with BetVictor!
G
11 September 2022
Comment from ca.trustpilot.com
Query about an issue with my account. Problem resolved through live chat with agent 'Cat' within minutes. Top customer service.
John Mcallister
10 September 2022
Comment from ca.trustpilot.com
Excellent service from Antony. Sorted my problem very efficiently.
jamie
10 September 2022
Comment from ca.trustpilot.com
Created account and in same day and lost £700 on slots no bonus features and wins were no we’re to be seen This site is a fix like all the rest of them there all goverened and comisioned by
Phil Alexander
10 September 2022
Comment from ca.trustpilot.com
Needed a wee bit help with a treble Acca tonight and Anthony fixed the problem instantly - thank you. Excellent customer service. Rate Anthony very highly.
Hayley casey
10 September 2022
Comment from ca.trustpilot.com
Pleasant and helped me to the best of his knowledge and directede in the direction to get my problem solved.
Antony
09 September 2022
Comment from ca.trustpilot.com
Dealt with Antony from customer services on the live chat tonight and I cannot speak highly enough of him. Apart from the fact he has a fantastic name! In all seriousness, his attention to detail and willingness to go the extra mile to get a solution to my enquiry was outstanding. Wish all my customer services experiences were like this. RegardsAntony
Lexie G
09 September 2022
Comment from ca.trustpilot.com
Bet Victor HEAVILY RESTRICT ‘winning accounts’True of False?Now ‘Customer Service’ straight answer on here please?
A NEWTON
09 September 2022
Comment from ca.trustpilot.com
Antony on customer service was very helpful and efficient, got my query fixed in now time as my account had not correctly logged the sign up bonus.
Barry Westall
09 September 2022
Comment from ca.trustpilot.com
Christie on the customer service team needs a medal so helpful and so knowledgeable. Live chat can be so frustrating at times but she was quick to reply and sorted my problem out really fast, they should employ more people like her or ask her to train the staff that dont get good feedback... just a thought.
David Murray
09 September 2022
Comment from ca.trustpilot.com
Betvictor now refuse to let me log in probably because I am winning. Lucky enough there are lots of other bookmakers where I can bet. Betvictor are obviously OK if you are losing money.
Ashley Morris
09 September 2022
Comment from ca.trustpilot.com
Started out ok u got some value for money with features but I now go 400 500 spins without one and the returns are rock bottom I now win about 2 wins above stake in 100 spins haven't won nothing in my last 11 deposits
panos konstantaras
08 September 2022
Comment from ca.trustpilot.com
Jacob was really helpful and polite
Natasha Griene
07 September 2022
Comment from ca.trustpilot.com
While i do love this site and play it often since the new update i just dont get hardly any wins at all. I play mostly Neptune's fortunes megawaysBig Bass bonanza Stars megawaysOr the new game Down The RailsI use to win alot on Neptune's like i would get 6/7 of the tritons bonus rounds or the chest opening in one sitting and win decents amounts sometimes even getting like £800 / £900 bonus win but now i'm playing £100s before i can get one bonus and only getting £3.60p wins. Big bass i mostly play when i have the free spins because when i play for real £1/£2 bets i dont win much more then £20 and if i do get 3 scatters and i manage to get past round 1 round 2 i never win a penny so again the best win from bonus i can get is like £10/£20 its impossible to get to x10 and still get the fisherman with fish to win.Starz its a ok game but very little wins wilds only stop when you have nothing to match with it lol and bonus i only win £4/£5 on £1 bets lolBut still i love this site because the games are still fun even though i dont win anything anymore still a happyish customer :-) I would still recommend this site to everyone though as it has given me wins before now and it is a fun site to play on :-)
Stephen Hardaker
07 September 2022
Comment from ca.trustpilot.com
Having had a problem yesterday with my Heart Bingo a/c I was offered a good will gesture, having not heard anything I spoke again on live chat to Vicki who after checking my a/c got back to me stating the good will gesture was now in my a/c, once again excellent service by this team.
Brian
06 September 2022
Comment from ca.trustpilot.com
I really carnt fault the site to be honest , the pay out is literally in the bank the moment I push the withdrawl button , had many a good wins and seems the best site at the moment in my opinion ?
Reginald
06 September 2022
Comment from ca.trustpilot.com
Lauren, Thank you for believing in me. The service was professional and encouraging. Without how you handled my query professionally and rationally, I would have closed the account. Thanks and keep it up.
Ryan Whittaker
06 September 2022
Comment from ca.trustpilot.com
Spoke with an operator helped solve my issue within 5 minutes and was friendly, good service.
Ryan Williams
06 September 2022
Comment from ca.trustpilot.com
Best site for Gambling great customer service very fast cant ask for much more
Lexie G
05 September 2022
Comment from ca.trustpilot.com
Hey Harry, I'm a Mug Punter, any tips? 'Listen pal, you didn't hear this from me, but BetVictor's customer service is fantastic, BUT you mustn't win, as your account will be severely restricted. BetVictor love Mug Punters'! Listen to Harry and bet with BetVictor!
Steven Bennett
05 September 2022
Comment from ca.trustpilot.com
Anthony was so easy and straight forward to talk to,no attitude as I've spoke to some and never had things resolved before.very impressed with the way he spoke.advised me what to do and finger crossed later today when the Promotion team are available I could have won my very first decent amount of prize money on pick 6.but I very much doubt I will get the top prize.well see.
Romeo georgian Untea
04 September 2022
Comment from ca.trustpilot.com
I asked Lauren about my money that should go into my account, then Lauren solved my problem, thank you Lauren.
SM
04 September 2022
Comment from ca.trustpilot.com
Just spoke to Lauren and she was fab …amazing help and easy to find her again after getting cut off… eru nice and helped loads
Gary
04 September 2022
Comment from ca.trustpilot.com
I must have messed up my new customer bonus but after chatting with Gyorgy it was all sorted! Thank you!!
Sorina Mantu
20 September 2022
Comment from ca.trustpilot.com
I had a missing free bet and the agent who helped me was very nice and it didn't took long until my problem was solved. Thank you
I had a missing free bet and the agent who helped me was very nice and it didn’t took long until my problem was solved. Thank you