Betvictor PLAYER REVIEWS(2942)
Elek Czerjak
23 August 2022
Comment from ca.trustpilot.com
Great site. Nice costumer service, good odds, fast money handeling and fair system! I giving 5 star!
Vanessa
23 August 2022
Comment from ca.trustpilot.com
Fantastic. Samuel was great.
Andrea
22 August 2022
Comment from ca.trustpilot.com
Great site, enjoyable
The Jasbir
22 August 2022
Comment from ca.trustpilot.com
Spoke to Antony he was very professional and friendly. He understood my problem and sorted it out in quick time ??
Derek
21 August 2022
Comment from ca.trustpilot.com
Great customer service from Gyorgy, worked through my issue (ref: 1489409) very quickly and was really friendly throughout the whole chat! 5 star service ⭐️ ⭐️ ⭐️ ⭐️ ⭐️:-)
Chris sexton
21 August 2022
Comment from ca.trustpilot.com
100% NOT a rip off. Won a few times here and the rtp is always decent... Not gash like laddies orMr Green etc. Their sister site is good too parimatch... Had 2 very fast withdrawals 2.5k n 2.1k from each after less than £200 total deposits. Bit dead recently but defo not a rip site. ?
Cjd
21 August 2022
Comment from ca.trustpilot.com
Probably good for sports but casino is shocking.Closed my account today after never being able to get a win or bonuses was rare and payouts was low!Costumer service is good which I see most the good reviews are about but the casino side of this company suck don’t waste your money
Consumer
21 August 2022
Comment from ca.trustpilot.com
Had an issue with a withdrawal and frozen account, Christie and Aidan both very helpful and clear with the explanations and steps to resolve the issue
Daniel C
20 August 2022
Comment from ca.trustpilot.com
I've had to contact BetVictor twice recently about withdrawals I've made on my account. I've been connected with Christie on both occasions, she has provided great service and has resolved my queries promptly. Thank you
Konrad Biskup
19 August 2022
Comment from ca.trustpilot.com
Common cheaters and thieves. When I paid in there was no trouble and I lost. As soon as I won and want to withdraw suddenly thousands of verification documents. I sent photos with ID statement from the bank bill. Nothing helps. They just want to steal. I will report the matter to the supervisory authorities I have all correspondence and screenshots.
Shayne Hewson
19 August 2022
Comment from ca.trustpilot.com
Hi allI’d just like to leave a few words of gratitude to BetVictor betting website.I signed up a day ago and I thought I had done everything correct when signing up.I placed a bet to trigger the free bet promo on offer. I checked my account , no free bet awarded, (shock horror).I contacted the live chat facility at BetVictor for a explanation.My contact on the live chat was Christie who was ultra supportive and professional.Apparently I had made an error on registration,But not all was lost as BetVictor honoured my free bets. 10/10
Will T
19 August 2022
Comment from ca.trustpilot.com
I have had mixed experiences of the core service from most casino sites, including BV, however I wanted to post a review to give credit to Bet Victor's customer team who have given consistently exceptional service in my experience. Jayce in particular is friendly, helpful and very effective when it comes to resolving issues - today it was a smaller point regarding promotional activities, however during the recent heat related data centre issues and the vast array of downstream system problems that it caused, the BV team were still completely on the ball and managed all queries admirably. This contrasts with some very poor experiences I've had with certain competitors' teams and with so many online gaming outfits to choose from, it's all too easy to go elsewhere. People tend to get quite emotional regarding money so the contact centres in this industry probably get the worst treatment, which is also why it's important, perhaps, to take the negative reviews with a pinch of salt? Just my two penneth.Anyway thanks again Jayce and team, now I just need a jackpot, for a happy Friday, haha, I think I will just have to settle for the good service hey...!
Lesley Weston
19 August 2022
Comment from ca.trustpilot.com
Catherine was incredibly helpful and has the patience of a saint. Thank you so much. Lesley x
Teresa Caroline
18 August 2022
Comment from ca.trustpilot.com
I recently had a concern regarding my withdrawal and was put in touch with the lovely Lauren. She was extremely helpful and got me all the information I need in less than 1 minute. Great customer service!
Thomas Taylor-Carr
18 August 2022
Comment from ca.trustpilot.com
Was on with Samuel today, cracking lad got me the help I needed quickly.
Lexie G
18 August 2022
Comment from ca.trustpilot.com
Which part of my review did you not understand?Answer my three questions PUBLICLY on here please!Pathetic!
William Quinn
18 August 2022
Comment from ca.trustpilot.com
Bad site .Have been playing this site some time don't waste money games don't pay out what ment to it robbery .
Mod
17 August 2022
Comment from ca.trustpilot.com
Talk to Dino, helped me nice and quick with no problems
Lexie G
17 August 2022
Comment from ca.trustpilot.com
The 5 star reviews on here from contributors with one review is telling.. BetVictor can clearly answer on here1) Do you restrict winning accounts?2) Do you close winning accounts after a certain threshold is reached?3) Does any of your substantial media & press advertising make reference to these policies?No bluster, just answer on here clearly.
Bernard Gately
17 August 2022
Comment from ca.trustpilot.com
Well done to Julia, solved my problem quickly and politely.
S s
17 August 2022
Comment from ca.trustpilot.com
This guy Dino was so helpful upon signing up to bet victor in getting me my free bets ….. if only other gambling sites were as good with customers as you are ??
Josicley Bandeira
17 August 2022
Comment from ca.trustpilot.com
The guy on the costumer service was very helpfull, 5 * for him.
HP
17 August 2022
Comment from ca.trustpilot.com
Worst site I have used. Signed up, lost a lot of money, tried to withdraw the balance and they've ignored and have held on to my remaining funds!I don't recommend.Communication is no existant. I wonder if they ever reply or process withdrawals?!!AVOID!
sean
17 August 2022
Comment from ca.trustpilot.com
a wonderful betting portal. withdrawl process amazing money in your account quicker than any portal i have ever used. very reliable and great odds. A pleasure to use. Highly recommend!
wondercup
17 August 2022
Comment from ca.trustpilot.com
Thanks for the explanation chanelle!
mark lindores
16 August 2022
Comment from ca.trustpilot.com
Chat host was polite and very helpful thank u
Wayne Scotcher
16 August 2022
Comment from ca.trustpilot.com
BetVictor the advisor I spoke today Christie was ever so helpful and nice with the help she gave me today
AAshleigh Kerr
16 August 2022
Comment from ca.trustpilot.com
Had live chat with Harvey to fix a problem and it was sorted fast and effectively thanks
Steve
16 August 2022
Comment from ca.trustpilot.com
Great Customer Service!I had to speak to Live chat as my free bets were not showing, Lauren via live chat was great. Very friendly and helpful and fixed the issue in a mater of minutes, she is a credit to your business!
Laczko Boby Emanuel
15 August 2022
Comment from ca.trustpilot.com
For me 0 star but don't worry. I'm trying so many slot and the winning rate not 95% only 20% or Les. I'm sure they not scam but still you can't win definitely nothing just Loose your money. I'm spin today about 100 time and clearly pay back 2 time. I know the RNG etc but seriously 2 week play every day and just spend money to see how spin the game not funny and yes new I'm sure someone write back this is game for fun and not for wining to make money just for fun (loose your money) etc. I'm million % everything fake the RTP etc the RNG about 0.05 100.000.000 from 1 precent to win so better if you buy lottery... I never go back.
Dale Sword
15 August 2022
Comment from ca.trustpilot.com
Your employee Vicki has helped me out alot and Im so grateful for what she's done thank you
G Bool
15 August 2022
Comment from ca.trustpilot.com
An appalling company who don’t expect to pay out to anyone, avoid!!
Sarah Kirby
15 August 2022
Comment from ca.trustpilot.com
Excellent customer service by Lauren today. She understood my problems and helped me so much. Thank you x
customer
15 August 2022
Comment from ca.trustpilot.com
Jacob, is an absolute gentleman. Very well presented, fair and most importantly respectful. Deserves a pat on the back.
Kyle
14 August 2022
Comment from ca.trustpilot.com
I had an issue with my welcome bonus not being credited, however Jacob sorted this for me straight away
Laura
14 August 2022
Comment from ca.trustpilot.com
Mostly I lose but when i win it makes me happy to see my withdraw in my bank in less than 24h.few pounds shy of 1000£, no problems at all.It seems all casinos who are not trying to withhold your winnings for no reason must be recognized. Thank you! 5stars.
Chris Newman
14 August 2022
Comment from ca.trustpilot.com
Had a query about my new account and Lauren helped me out ??
liam
13 August 2022
Comment from ca.trustpilot.com
I signed up to Bet Victor through a promo link, but couldn't see the free bets on my account. I spoke to Jacob on the live chat and he sorted it out straight away. Friendly and professional service.
Mr Scott Barrett
12 August 2022
Comment from ca.trustpilot.com
Very good live chat nice person
Winstan Bujang
12 August 2022
Comment from ca.trustpilot.com
Adrian sort me out with something, straight forward helpful but shame he couldn’t spare me a million £, lol. Thanks
Sean Reddington
12 August 2022
Comment from ca.trustpilot.com
On live chat I was assisted by Aidan, he was very helpful and resolved the issue promptly. Great service
Chris Webb
12 August 2022
Comment from ca.trustpilot.com
Very poor returns on the slots, certainly do not play like they are completely random. Can go 1000's of spins without a bonus, even playing a variety of different games. No point trying to make a complaint or speaking to support as you get the same jargon. Clearly red flag accounts and are not legitimate. Also Google definitely shares data across all gambling sites. No way will I be returning to BetVictor
Jeremy Cheeseman
12 August 2022
Comment from ca.trustpilot.com
Very helpful and professional.
Kevin Men
12 August 2022
Comment from ca.trustpilot.com
Great customer experience here. Best odds and short betting delay, fast paid out and so on. I always try different bookmakers and the BetVictor made a very good impression on me. Compare to Bet365 or Betway, BetVictor has a wonderful customer service team, when you raised your concern they always on your side and try to find solutions for you. Cat helps me a lot regarding my proof of paid out, which I have to provide to Immigration for my Visa application. Keep it up!
Stephen Tierney
11 August 2022
Comment from ca.trustpilot.com
Chantelle was very helpful with my query today and offered help with anything else if I had any more queries.
Toby Marney
11 August 2022
Comment from ca.trustpilot.com
only used live chat 2 time and oh my its fast to get the issue with like most other sites. 10/10 thank you again to Jayce for the great support!!!
Sophie Davies
11 August 2022
Comment from ca.trustpilot.com
Harvey was very helpful, patient and walked me through what I needed to do so thank you for that! :)
Kosma
11 August 2022
Comment from ca.trustpilot.com
Aidan from support was quick and forwarded my message to the oddsmakers group right away, can't say a bad word on his part.
PEACE
11 August 2022
Comment from ca.trustpilot.com
STAY AWAY!!! I had only been betting on Bet victor for a few days. Great site and great betting options. Sadly too good to be true!! When u join they ask to confirm your identity, passed that and they took my deposit of £100. I wanted to withdraw my £100 of my own money and now they refuse and have closed my account as "NOW" they cannot confirm my identity I have sent passport driving licence NI letter everything. £100 is a lot to me but not to them. They are thieves. Please stay away I can tell I will be in a big fight to get my money back. Don't take the gamble and choose them. Search it up and there's more people being scammed. Accounts closed and money being witheld.
Ry James
24 August 2022
Comment from ca.trustpilot.com
Abysmal doesn’t even come close,how this site is legal is beyond me disgusting,customer service is appalling or non existent blocked on roulette tables for speaking the truth the only reason their trust pilot score is so good is they report the honest ones to get them remove that’s fair eh,stay clear unless you want a heart attack 50 free spins to receive £1.65 mmmm all scam artists
Abysmal doesn’t even come close,how this site is legal is beyond me disgusting,customer service is appalling or non existent blocked on roulette tables for speaking the truth the only reason their trust pilot score is so good is they report the honest ones to get them remove that’s fair eh,stay clear unless you want a heart attack 50 free spins to receive £1.65 mmmm all scam artists