Betvictor PLAYER REVIEWS(2981)
Will T
19 August 2022
Comment from ca.trustpilot.com
I have had mixed experiences of the core service from most casino sites, including BV, however I wanted to post a review to give credit to Bet Victor's customer team who have given consistently exceptional service in my experience. Jayce in particular is friendly, helpful and very effective when it comes to resolving issues - today it was a smaller point regarding promotional activities, however during the recent heat related data centre issues and the vast array of downstream system problems that it caused, the BV team were still completely on the ball and managed all queries admirably. This contrasts with some very poor experiences I've had with certain competitors' teams and with so many online gaming outfits to choose from, it's all too easy to go elsewhere. People tend to get quite emotional regarding money so the contact centres in this industry probably get the worst treatment, which is also why it's important, perhaps, to take the negative reviews with a pinch of salt? Just my two penneth.Anyway thanks again Jayce and team, now I just need a jackpot, for a happy Friday, haha, I think I will just have to settle for the good service hey...!
I have had mixed experiences of the core service from most casino sites, including BV, however I wanted to post a review to give credit to Bet Victor’s customer team who have given consistently exceptional service in my experience. Jayce in particular is friendly, helpful and very effective when it comes to resolving issues – today it was a smaller point regarding promotional activities, however during the recent heat related data centre issues and the vast array of downstream system problems that it caused, the BV team were still completely on the ball and managed all queries admirably. This contrasts with some very poor experiences I’ve had with certain competitors’ teams and with so many online gaming outfits to choose from, it’s all too easy to go elsewhere. People tend to get quite emotional regarding money so the contact centres in this industry probably get the worst treatment, which is also why it’s important, perhaps, to take the negative reviews with a pinch of salt? Just my two penneth.Anyway thanks again Jayce and team, now I just need a jackpot, for a happy Friday, haha, I think I will just have to settle for the good service hey…!
Reply
Lesley Weston
19 August 2022
Comment from ca.trustpilot.com
Catherine was incredibly helpful and has the patience of a saint. Thank you so much. Lesley x
Catherine was incredibly helpful and has the patience of a saint. Thank you so much. Lesley x
Reply
Teresa Caroline
18 August 2022
Comment from ca.trustpilot.com
I recently had a concern regarding my withdrawal and was put in touch with the lovely Lauren. She was extremely helpful and got me all the information I need in less than 1 minute. Great customer service!
I recently had a concern regarding my withdrawal and was put in touch with the lovely Lauren. She was extremely helpful and got me all the information I need in less than 1 minute. Great customer service!
Reply
Thomas Taylor-Carr
18 August 2022
Comment from ca.trustpilot.com
Was on with Samuel today, cracking lad got me the help I needed quickly.
Was on with Samuel today, cracking lad got me the help I needed quickly.
Reply
Lexie G
18 August 2022
Comment from ca.trustpilot.com
Which part of my review did you not understand?Answer my three questions PUBLICLY on here please!Pathetic!
Which part of my review did you not understand?Answer my three questions PUBLICLY on here please!Pathetic!
Reply
William Quinn
18 August 2022
Comment from ca.trustpilot.com
Bad site .Have been playing this site some time don't waste money games don't pay out what ment to it robbery .
Bad site .Have been playing this site some time don’t waste money games don’t pay out what ment to it robbery .
Reply
Mod
17 August 2022
Comment from ca.trustpilot.com
Talk to Dino, helped me nice and quick with no problems
Talk to Dino, helped me nice and quick with no problems
Reply
Lexie G
17 August 2022
Comment from ca.trustpilot.com
The 5 star reviews on here from contributors with one review is telling.. BetVictor can clearly answer on here1) Do you restrict winning accounts?2) Do you close winning accounts after a certain threshold is reached?3) Does any of your substantial media & press advertising make reference to these policies?No bluster, just answer on here clearly.
The 5 star reviews on here from contributors with one review is telling.. BetVictor can clearly answer on here1) Do you restrict winning accounts?2) Do you close winning accounts after a certain threshold is reached?3) Does any of your substantial media & press advertising make reference to these policies?No bluster, just answer on here clearly.
Reply
Bernard Gately
17 August 2022
Comment from ca.trustpilot.com
Well done to Julia, solved my problem quickly and politely.
Well done to Julia, solved my problem quickly and politely.
Reply
S s
17 August 2022
Comment from ca.trustpilot.com
This guy Dino was so helpful upon signing up to bet victor in getting me my free bets ….. if only other gambling sites were as good with customers as you are ??
This guy Dino was so helpful upon signing up to bet victor in getting me my free bets ….. if only other gambling sites were as good with customers as you are ??
Reply
Josicley Bandeira
17 August 2022
Comment from ca.trustpilot.com
The guy on the costumer service was very helpfull, 5 * for him.
The guy on the costumer service was very helpfull, 5 * for him.
Reply
HP
17 August 2022
Comment from ca.trustpilot.com
Worst site I have used. Signed up, lost a lot of money, tried to withdraw the balance and they've ignored and have held on to my remaining funds!I don't recommend.Communication is no existant. I wonder if they ever reply or process withdrawals?!!AVOID!
Worst site I have used. Signed up, lost a lot of money, tried to withdraw the balance and they’ve ignored and have held on to my remaining funds!I don’t recommend.Communication is no existant. I wonder if they ever reply or process withdrawals?!!AVOID!
Reply
sean
17 August 2022
Comment from ca.trustpilot.com
a wonderful betting portal. withdrawl process amazing money in your account quicker than any portal i have ever used. very reliable and great odds. A pleasure to use. Highly recommend!
a wonderful betting portal. withdrawl process amazing money in your account quicker than any portal i have ever used. very reliable and great odds. A pleasure to use. Highly recommend!
Reply
wondercup
17 August 2022
Comment from ca.trustpilot.com
Thanks for the explanation chanelle!
Thanks for the explanation chanelle!
Reply
mark lindores
16 August 2022
Comment from ca.trustpilot.com
Chat host was polite and very helpful thank u
Chat host was polite and very helpful thank u
Reply
Wayne Scotcher
16 August 2022
Comment from ca.trustpilot.com
BetVictor the advisor I spoke today Christie was ever so helpful and nice with the help she gave me today
BetVictor the advisor I spoke today Christie was ever so helpful and nice with the help she gave me today
Reply
AAshleigh Kerr
16 August 2022
Comment from ca.trustpilot.com
Had live chat with Harvey to fix a problem and it was sorted fast and effectively thanks
Had live chat with Harvey to fix a problem and it was sorted fast and effectively thanks
Reply
Steve
16 August 2022
Comment from ca.trustpilot.com
Great Customer Service!I had to speak to Live chat as my free bets were not showing, Lauren via live chat was great. Very friendly and helpful and fixed the issue in a mater of minutes, she is a credit to your business!
Great Customer Service!I had to speak to Live chat as my free bets were not showing, Lauren via live chat was great. Very friendly and helpful and fixed the issue in a mater of minutes, she is a credit to your business!
Reply
Laczko Boby Emanuel
15 August 2022
Comment from ca.trustpilot.com
For me 0 star but don't worry. I'm trying so many slot and the winning rate not 95% only 20% or Les. I'm sure they not scam but still you can't win definitely nothing just Loose your money. I'm spin today about 100 time and clearly pay back 2 time. I know the RNG etc but seriously 2 week play every day and just spend money to see how spin the game not funny and yes new I'm sure someone write back this is game for fun and not for wining to make money just for fun (loose your money) etc. I'm million % everything fake the RTP etc the RNG about 0.05 100.000.000 from 1 precent to win so better if you buy lottery... I never go back.
For me 0 star but don’t worry. I’m trying so many slot and the winning rate not 95% only 20% or Les. I’m sure they not scam but still you can’t win definitely nothing just Loose your money. I’m spin today about 100 time and clearly pay back 2 time. I know the RNG etc but seriously 2 week play every day and just spend money to see how spin the game not funny and yes new I’m sure someone write back this is game for fun and not for wining to make money just for fun (loose your money) etc. I’m million % everything fake the RTP etc the RNG about 0.05 100.000.000 from 1 precent to win so better if you buy lottery… I never go back.
Reply
Dale Sword
15 August 2022
Comment from ca.trustpilot.com
Your employee Vicki has helped me out alot and Im so grateful for what she's done thank you
Your employee Vicki has helped me out alot and Im so grateful for what she’s done thank you
Reply
G Bool
15 August 2022
Comment from ca.trustpilot.com
An appalling company who don’t expect to pay out to anyone, avoid!!
An appalling company who don’t expect to pay out to anyone, avoid!!
Reply
Sarah Kirby
15 August 2022
Comment from ca.trustpilot.com
Excellent customer service by Lauren today. She understood my problems and helped me so much. Thank you x
Excellent customer service by Lauren today. She understood my problems and helped me so much. Thank you x
Reply
customer
15 August 2022
Comment from ca.trustpilot.com
Jacob, is an absolute gentleman. Very well presented, fair and most importantly respectful. Deserves a pat on the back.
Jacob, is an absolute gentleman. Very well presented, fair and most importantly respectful. Deserves a pat on the back.
Reply
Kyle
14 August 2022
Comment from ca.trustpilot.com
I had an issue with my welcome bonus not being credited, however Jacob sorted this for me straight away
I had an issue with my welcome bonus not being credited, however Jacob sorted this for me straight away
Reply
Laura
14 August 2022
Comment from ca.trustpilot.com
Mostly I lose but when i win it makes me happy to see my withdraw in my bank in less than 24h.few pounds shy of 1000£, no problems at all.It seems all casinos who are not trying to withhold your winnings for no reason must be recognized. Thank you! 5stars.
Mostly I lose but when i win it makes me happy to see my withdraw in my bank in less than 24h.few pounds shy of 1000£, no problems at all.It seems all casinos who are not trying to withhold your winnings for no reason must be recognized. Thank you! 5stars.
Reply
Chris Newman
14 August 2022
Comment from ca.trustpilot.com
Had a query about my new account and Lauren helped me out ??
Had a query about my new account and Lauren helped me out ??
Reply
liam
13 August 2022
Comment from ca.trustpilot.com
I signed up to Bet Victor through a promo link, but couldn't see the free bets on my account. I spoke to Jacob on the live chat and he sorted it out straight away. Friendly and professional service.
I signed up to Bet Victor through a promo link, but couldn’t see the free bets on my account. I spoke to Jacob on the live chat and he sorted it out straight away. Friendly and professional service.
Reply
Mr Scott Barrett
12 August 2022
Comment from ca.trustpilot.com
Very good live chat nice person
Very good live chat nice person
Reply
Winstan Bujang
12 August 2022
Comment from ca.trustpilot.com
Adrian sort me out with something, straight forward helpful but shame he couldn’t spare me a million £, lol. Thanks
Adrian sort me out with something, straight forward helpful but shame he couldn’t spare me a million £, lol. Thanks
Reply
Sean Reddington
12 August 2022
Comment from ca.trustpilot.com
On live chat I was assisted by Aidan, he was very helpful and resolved the issue promptly. Great service
On live chat I was assisted by Aidan, he was very helpful and resolved the issue promptly. Great service
Reply
Chris Webb
12 August 2022
Comment from ca.trustpilot.com
Very poor returns on the slots, certainly do not play like they are completely random. Can go 1000's of spins without a bonus, even playing a variety of different games. No point trying to make a complaint or speaking to support as you get the same jargon. Clearly red flag accounts and are not legitimate. Also Google definitely shares data across all gambling sites. No way will I be returning to BetVictor
Very poor returns on the slots, certainly do not play like they are completely random. Can go 1000’s of spins without a bonus, even playing a variety of different games. No point trying to make a complaint or speaking to support as you get the same jargon. Clearly red flag accounts and are not legitimate. Also Google definitely shares data across all gambling sites. No way will I be returning to BetVictor
Reply
Jeremy Cheeseman
12 August 2022
Comment from ca.trustpilot.com
Very helpful and professional.
Very helpful and professional.
Reply
Kevin Men
12 August 2022
Comment from ca.trustpilot.com
Great customer experience here. Best odds and short betting delay, fast paid out and so on. I always try different bookmakers and the BetVictor made a very good impression on me. Compare to Bet365 or Betway, BetVictor has a wonderful customer service team, when you raised your concern they always on your side and try to find solutions for you. Cat helps me a lot regarding my proof of paid out, which I have to provide to Immigration for my Visa application. Keep it up!
Great customer experience here. Best odds and short betting delay, fast paid out and so on. I always try different bookmakers and the BetVictor made a very good impression on me. Compare to Bet365 or Betway, BetVictor has a wonderful customer service team, when you raised your concern they always on your side and try to find solutions for you. Cat helps me a lot regarding my proof of paid out, which I have to provide to Immigration for my Visa application. Keep it up!
Reply
Stephen Tierney
11 August 2022
Comment from ca.trustpilot.com
Chantelle was very helpful with my query today and offered help with anything else if I had any more queries.
Chantelle was very helpful with my query today and offered help with anything else if I had any more queries.
Reply
Toby Marney
11 August 2022
Comment from ca.trustpilot.com
only used live chat 2 time and oh my its fast to get the issue with like most other sites. 10/10 thank you again to Jayce for the great support!!!
only used live chat 2 time and oh my its fast to get the issue with like most other sites. 10/10 thank you again to Jayce for the great support!!!
Reply
Sophie Davies
11 August 2022
Comment from ca.trustpilot.com
Harvey was very helpful, patient and walked me through what I needed to do so thank you for that! :)
Harvey was very helpful, patient and walked me through what I needed to do so thank you for that! 🙂
Reply
Kosma
11 August 2022
Comment from ca.trustpilot.com
Aidan from support was quick and forwarded my message to the oddsmakers group right away, can't say a bad word on his part.
Aidan from support was quick and forwarded my message to the oddsmakers group right away, can’t say a bad word on his part.
Reply
PEACE
11 August 2022
Comment from ca.trustpilot.com
STAY AWAY!!! I had only been betting on Bet victor for a few days. Great site and great betting options. Sadly too good to be true!! When u join they ask to confirm your identity, passed that and they took my deposit of £100. I wanted to withdraw my £100 of my own money and now they refuse and have closed my account as "NOW" they cannot confirm my identity I have sent passport driving licence NI letter everything. £100 is a lot to me but not to them. They are thieves. Please stay away I can tell I will be in a big fight to get my money back. Don't take the gamble and choose them. Search it up and there's more people being scammed. Accounts closed and money being witheld.
STAY AWAY!!! I had only been betting on Bet victor for a few days. Great site and great betting options. Sadly too good to be true!! When u join they ask to confirm your identity, passed that and they took my deposit of £100. I wanted to withdraw my £100 of my own money and now they refuse and have closed my account as “NOW” they cannot confirm my identity I have sent passport driving licence NI letter everything. £100 is a lot to me but not to them. They are thieves. Please stay away I can tell I will be in a big fight to get my money back. Don’t take the gamble and choose them. Search it up and there’s more people being scammed. Accounts closed and money being witheld.
Reply
ABIOLA Reah
11 August 2022
Comment from ca.trustpilot.com
I love the chat with the customer service
I love the chat with the customer service
Reply
Ben Adams
11 August 2022
Comment from ca.trustpilot.com
Jayce was very helpful!
Jayce was very helpful!
Reply
CHC
10 August 2022
Comment from ca.trustpilot.com
Found some nice markets to bet for today and got restricted when I wanted to bet on the Super Cup final after a few hours. The previous bets didn’t even win, and I am very sure that they didn’t lose any money to me over the account lifetime.The response from Gyorgy (customer service) was vague (quoted ‘business decision’) and did not offer any proper explanations to the restriction (he definitely knows that when he replied to me). Really liked the company but now I must find alternatives.. baffled by their ‘business decision’, whatever that means.
Found some nice markets to bet for today and got restricted when I wanted to bet on the Super Cup final after a few hours. The previous bets didn’t even win, and I am very sure that they didn’t lose any money to me over the account lifetime.The response from Gyorgy (customer service) was vague (quoted ‘business decision’) and did not offer any proper explanations to the restriction (he definitely knows that when he replied to me). Really liked the company but now I must find alternatives.. baffled by their ‘business decision’, whatever that means.
Reply
Paul Hamilton
10 August 2022
Comment from ca.trustpilot.com
After signing up as a new customer & depositing & placing a bet I received no welcoming offers as stated,got a very unhelpful employee on chat stating totally unacctepable waffle about How I could not get a full refund by voiding the bet like any other companies would do..I've withdrawn all of my deposit,taken a lower cash out on the bet that I placed.If this is the way bet Victor treat new customers then I suggest you give your chat advisors a good head wobble instead of abrupt unorganised & pathetic excuses that no other company would use.
After signing up as a new customer & depositing & placing a bet I received no welcoming offers as stated,got a very unhelpful employee on chat stating totally unacctepable waffle about How I could not get a full refund by voiding the bet like any other companies would do..I’ve withdrawn all of my deposit,taken a lower cash out on the bet that I placed.If this is the way bet Victor treat new customers then I suggest you give your chat advisors a good head wobble instead of abrupt unorganised & pathetic excuses that no other company would use.
Reply
Bakr Kal
09 August 2022
Comment from ca.trustpilot.com
What f u c k happened I'm keep losing no win no money back the is s h i t i thnk has scams
What f u c k happened I’m keep losing no win no money back the is s h i t i thnk has scams
Reply
Marc Freeland
09 August 2022
Comment from ca.trustpilot.com
By far the worst. I've played slots for many years and have been a Member of most UK sites and also establishments. This is by far the worst. 1000 spins and no bonus at all. Poor show bet Victor its a no from me I will upload video to youtube soon and you can all compare it to others.
By far the worst. I’ve played slots for many years and have been a Member of most UK sites and also establishments. This is by far the worst. 1000 spins and no bonus at all. Poor show bet Victor its a no from me I will upload video to youtube soon and you can all compare it to others.
Reply
Declan Bowler
08 August 2022
Comment from ca.trustpilot.com
Harvey was very helpful indeed, being new at betting it sorted my question was patient and very freindly thanks Harvey
Harvey was very helpful indeed, being new at betting it sorted my question was patient and very freindly thanks Harvey
Reply
Cjd
08 August 2022
Comment from ca.trustpilot.com
Not sure about the slots made a few depoits and played same game Bigg bass splash and not had one decent bonus that’s payed more than £10.Decent site just not sure about it’s returns
Not sure about the slots made a few depoits and played same game Bigg bass splash and not had one decent bonus that’s payed more than £10.Decent site just not sure about it’s returns
Reply
Jules
08 August 2022
Comment from ca.trustpilot.com
Antony gave me a great customer service experience today for which I am very grateful
Antony gave me a great customer service experience today for which I am very grateful
Reply
Nathan Jermey
06 August 2022
Comment from ca.trustpilot.com
Had issues with welcome offer due to my deposit type. Sorted quickly and efficiently by Jacob ?
Had issues with welcome offer due to my deposit type. Sorted quickly and efficiently by Jacob ?
Reply
Craig Hodge
06 August 2022
Comment from ca.trustpilot.com
I had an issue with my account so, I used the live chat. The person that helped me was Jacob and they were very helpful and polite. Top marks.
I had an issue with my account so, I used the live chat. The person that helped me was Jacob and they were very helpful and polite. Top marks.
Reply
Shayne Hewson
19 August 2022
Comment from ca.trustpilot.com
Hi allI’d just like to leave a few words of gratitude to BetVictor betting website.I signed up a day ago and I thought I had done everything correct when signing up.I placed a bet to trigger the free bet promo on offer. I checked my account , no free bet awarded, (shock horror).I contacted the live chat facility at BetVictor for a explanation.My contact on the live chat was Christie who was ultra supportive and professional.Apparently I had made an error on registration,But not all was lost as BetVictor honoured my free bets. 10/10
Hi allI’d just like to leave a few words of gratitude to BetVictor betting website.I signed up a day ago and I thought I had done everything correct when signing up.I placed a bet to trigger the free bet promo on offer. I checked my account , no free bet awarded, (shock horror).I contacted the live chat facility at BetVictor for a explanation.My contact on the live chat was Christie who was ultra supportive and professional.Apparently I had made an error on registration,But not all was lost as BetVictor honoured my free bets. 10/10