Betvictor Review

The complaints process is a complete farce and probably illegal

long-standing customer suddenly decided to ring me in a police-like interview then requested documents which I sent and they said were not correct (they were) Over 2 months which eventually resulted in being ignored complaint went to level 3 (this only happens if you email csdirectorreview yes YOU the customer has to go up the levels, not the company. This is not how the guidelines suggest on-site but anyway they don't follow them and nobody cares.

The service gets worse when you get to this level and after trying ignoring me for weeks they just close my account. I will be shortly taking legal advice

BE WARNED this firm is NOT TO BE TRUSTED.

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Great bookies until you win a few quid.My account has been restricted from sports betting because I’m up over the year.shocking behaviour.They said it was a business decision.Would they do the same if I lost.leave alone.

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Great experience, professional and helpful stuff ready to offer assistance. Great website and easy to navigate.

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Had a bad experience here,wasn’t easy for me until I met an expert,I will highly recommend Mrs Bonnie, she’s Sincere and honest in all way round she helped me got everything I lost from them. Feel free to email her on (Greenebonnie four six five) g mail

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Didn’t have to wait too long and Ellie who I spoke to was very helpful and friendly

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Absolutely disgrace of a betting site, all because I was on winning steak they restricted my account from betting more than £50, do not use this site it’s a con

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This is Denis Doiron with a second update on my missing withdrawal situation.

I received a call from a lady named judy or trudy last Friday. I was told she was escalating this to the highest departement so I felt happy like some progress was being made and that she would get back to me monday. Nothing on monday so i placed a call and talked to a lady named Charmaine.

She claims she asked for payment receipts on other payments to compare the Data to make sure that theyre was no error while processing my payment. She said that she would be back to me mid week and should have a betyer idea what happened.

Here we are Thursday at 10pm. Received no calls (not even from the lady i spoke to Friday). I called my bank once again and paid 60 dollars for them to run a trace to try and locate my 1850 dollars.

Betvictor is not helping. Not even making a small effort. Money does not vanish so i hope this appeares somewheres at some point. Thats alot of money and i really hope to recover it.

Plenty of other sites offer the etransfer method and i have had no issues with this. I have been a betvictor customer for years. A good customer. And i have litterally received 0 help and continious "call your bank response"
I have done this and spent 120$ now trying te recover my money. Ive done my part.

I really wish someone would go the extra mile and help me. These are withdrawals placed on the 21st and 22nd of August. Its almost been a month.

A call back to even remotely pretend you care would have been alright.

Three reviews down , another customer claims to have been missing money that was actually withdrawn during the exact timeframe.

Plz look into this for gods sake.

Thanks a lot.

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Interrogated me like a criminal trying to verify my account and asked for an outrageous amount of information just so I could place the 5 pound bet that they allowed me to deposit on their site.

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Had an issue (my fault) Thomas sorted it out there and then most excellent!

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Had an issue with a withdrawl. However, after trying the live chat and being lied to I spoke to Tinas, who was very kind and helpful! Really glad to have come across this person!!!!

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I had a problem with my currency and Alina helped me. Very nice and efficient.

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I have had the same issue as Denis Doiron. I withdrew money 5 times between 21 August to the 24 August. It is a sum $2300. I have been back n forth with emails to sort this issue and just keep getting told to sort it with my bank. I played again to make a small withdrawal and did not receive that either.
Anyone know what else u can do to sort this out would be much appreciated

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My problem was handled by Lilly and she was super. Friendly, knowledgeable and quick. Other sites could learn much from her.

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A great service provided by Megan, I hope bet Victor realises how good an employee they have in her. Quick and to the point answers allowed me to reach my solution. Thank you Megan.

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Wonderful support from Damian, great advice for use in the future. Friendly, helpful and couldn't ask for more.

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This site is much better than anywhere else Ladbroke rip u off be aware

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If I could give these 0 stars I would iv been gambling all my life you win u lose it’s all part of it but I base my online experiences on fair gaming now iv played many sites most are now getting very tight with big pay outs so I tried bet victor saw good stars for it but when u scroll down all the good reviews are on customer service now I don’t know about you but I couldn’t give a f—k if Valerie answer my question in good time I wana know if the site is good for payouts or not and none of the reviews state that so I gave it a chance lost a few grand and not being funny this site absolutely hates a high stake it will eat ur money for fun u will get bonuses on the low stakes but they are sooo poor iv never seen a site that can’t pay out over 30x I mean it’s soo laughable please do not waste your money with these guys if you like to actually win coz it won’t happen here I will never load up another pound with these crooks neither should you awful site!!!!

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Great support from Alina,
Thanks again,
Best regards,
SG

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Bet victor is a unfair gaming casino. Stay clear of them. I wouldn't recommend at all. My mate had put 6000 pounds through wild swarm. It popped and gave him 10 pounds that's what you call unfair gaming. We are seeking legal advice monday morning

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I had an issue with not getting a bonus fund paid but Tina was ever so polite and helpful, she sorted it with no issues at all, keep up the good work Tina! Excellent

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The last 7 years or so. Betvictor has been extremely good. I have no real complaints. But i placed a withdrawal on august 21st. Two of them actually. And am yet to receive them. Totalling 1850 CAD dollars. The weird thing is i actually received three withdrawals after these two so an error was made somewheres. I was told to call my bank to see if we could locate the funds and the bank confirmed that nothing at all was received. So they are not sure what excactly they can do if the funds dont seem to have been sent.

After letting betvictor know. They say the funds were sent and basically there is nothing they can do. They have sent it to the payments team and they cant really do anything else. They sent me this recepit thing that says the funds were sent. I however have received nothing. They seem to think im a person trying to get free money lol but i have been a customer way too long to do that. I hate to turn to social media but i would really like my money.

Help. Anyone.

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Had an issue getting verified. Spoke to Tina on live chat. She was most helpful and got my issue sorted out promptly. Very good service and polite

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Still awaiting withdrawal pending for some time has seem to me they get paid to do nothing don’t know why they call it faster payment service if takes hours to authorise

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Really good and helpful response from Rachel – only recently joined and impressed so far

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Very helpful support from Samantha. When I accidentally signed up to the wrong offer she switched it for me. Great customer service.

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Very good and honest bookie. Never had any issues with withdrawals or the like. Had to go on chat about a small issue but was politely and promptly dealt with by Kieron. It’s a thumbs up from me 👍🏻

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Been waiting for the withdrawal for last 48 hours no live chat what so ever !! no reply to emails what so ever !!! Can't get in touch in no possible way !!!! Not recommended! Bet365 is way way better in all expects! Extremely disappointing customer service !!

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Am a lady and I currently started betting some months ago! I actually had a great loose when I started, until I was referred to someone who helped changed my life by a friend 😊🔥, he gave me fixed matches and accurate bet tips which made me win about 1 million euros within a month, I didnt wanna talk about this but I just wanna help people who have been searching for fixed matches and accurate bet tips! His name on Instagram is Yeri_bets and on Telegram is markgames20

He offers payment after win matches! You pay him after winning the match, he doesn't charge for his matches
Trust me your gonna come back here and thank me later! 😊

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I have had the experience with Tina who was super friendly and helpful. Thank you for the great service I have been given!

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Samantha was very helpful and I love using BetVictor 💪🏻

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Helpful with my request and was quick to respond

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Had good customer service with Samantha in Live Chat. Helpful, friendly and resolved my issues.

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Live chat was very helpful.
Thank you Samantha for your help.

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So far So good since I joined betvictor. The verification process was easy and was very quickly verified and deposit limit set.👍🏼😁

The slots play well and the RTP on the games have met my expectations for an online casino so no complaints there.😁👍🏼

Payouts using PayPal are almost instant and that’s a winner😁👍🏼

They have competitions running almost daily if you choose to participate and there is no wagering requirements on the free spins or cash prizes.

Win or lose I’m glad I joined betvictor as I feel that they are a trustworthy online casino🌟🌟🌟🌟🌟😁👍🏼

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I find the chat service excellent and very helpful. However finding bets is extremely difficult in some cases. The links should be made clearer as it is almost impossible to find some bets. The website is well laid out and quite easy to use otherwise. Wins are paid quit quickly too.

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I just joined and was a bit confused your staff helped me to have a thoroughly enjoyable afternoon thank you

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She Helped me to change my new customer offer as I selected the wrong one great help many thanks Sue

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I had two conversations , one with Megan and the other with Samantha . Both were great at their jobs, but it was Samantha who resolved my problem well done.

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asked a question. operator replied she would find out and could email me to save my time, which she did.

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Very communicative and nice chatting.

Great site

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Betvictor is just user friendly and their customer support is excellent. I had a live chat with Ms.Tina and I got my issue resolved within few minutes.

My account was deactivated and I don’t know the reason, I contacted chat team they couldn’t help me in this. So what’s the next procedure ?

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Great help from Samantha, soon found the answer to my query and why my offer wasnt working, thankyou Samantha

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I have got a very nice experience on dealing with customer`s support, professional and friendly Samantha has managed to get 11, out of 10 from me….

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Tina was very helpful and sorted my issue quickly

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Has to be one of the worst pay out rate in casino

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I opened an account last night & verified my identity & address. Today morning I have deposited 5£ to check how it work. After that I requested for withdrawal of that 5£. A w moment later they sent me a mail to provide additional documents like passport holding in my hand, my source of money, again address. Again I provided. Immediately after that they closed my account and said I can't withdraw my money. This is really sad. They are scam, fraud. This is how they steal money from people. Ok fine if they find any reasonable background to close my account, it's ok. But they have no right to steal my money. At least they could refund to my source.

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