Betvictor PLAYER REVIEWS(2932)
Linda Seagroatt
18 November 2019
Comment from ca.trustpilot.com
Laxmi was very helpful - thank you!
Luke
18 November 2019
Comment from ca.trustpilot.com
Good customer service experience
Dillon Thomas
18 November 2019
Comment from ca.trustpilot.com
Dannielle was very helpful and sorted my request, giving me my £5 free bet even though it had expired
Rochelle Howie
18 November 2019
Comment from ca.trustpilot.com
Kayleigh was really helpful. Very good customer service
Matthew Engel
18 November 2019
Comment from ca.trustpilot.com
The company dealt with an issue sensibly and fairly
Ann-marie scott
18 November 2019
Comment from ca.trustpilot.com
Stevie was very polite and helped me out within 5 minutes
Frank Christie
18 November 2019
Comment from ca.trustpilot.com
My helper Sue was brill
Daniele Incerti
18 November 2019
Comment from ca.trustpilot.com
I had an issue with some bonus funds. Stevie was able to sorted it out in 5 minutes and he was super friendly. thumbs up for him
Connor
18 November 2019
Comment from ca.trustpilot.com
My PayPal account has been used fraudulently by this company. Transactions totalling 100. I have since spoken with paypal who refused my dispute without an explanation given. I explained several times to paypal to provide an explanation how my account Can be accessed by a third party and transactions made to bet victor without my permission but they fail to answer this question raised. I have since raised the query to bet victor and they point blank refused to refund my money. This is theft. Their response was to put the onus back on me as a customer and contact the police. Do the police care about a measly 100 coming from a persons bank account. I do not think so. Do I? Well of course I do and this is why I write this review. Bet victor are scam artists!!!! I have since changed my passwords with paypal but will never have associations with paypal in the future, due to this issue. As regards bet victor, well then should be closed down.
Kev gilmore
18 November 2019
Comment from ca.trustpilot.com
Beto was fantastic on live chat, helped me quickly and efficiently!
Vincenzo
11 October 2019
Comment from ca.trustpilot.com
One star because I have bet five pound and you never give my bonus.
Lawrance
11 October 2019
Comment from ca.trustpilot.com
Easy user interface Good joining bonus Good variety of games and betting in one place
Eric
11 October 2019
Comment from ca.trustpilot.com
Amazing customer service, 24/7 Online Chat, Great bet varieties.
Jim Copeland
11 October 2019
Comment from ca.trustpilot.com
Just joined and was having problems with account verification, Sarah dealt with me and was uber patient. Sorted the drama an happy! TY
Riad
11 October 2019
Comment from ca.trustpilot.com
Quick and helpful
Customer R Byatt
10 October 2019
Comment from ca.trustpilot.com
I had a problem with my first bet and contacted Josh who was extremely helpful and sorted out my newbie mishap!
scott goodall
10 October 2019
Comment from ca.trustpilot.com
A like the layout of the website and the game available to play. They have offers on regularly, which is always a draw. Sadly, this is all tarnished by the withdrawal/payout process. Its been over a week since I requested a payout and still no money arrived in my bank. Everyday the withdrawal says pending. I have contacted then numerous times and each time they say there was an issue and they have to 'resend' the payout - which takes 2-5 days or 2-6 days which every one they tell you. So each time I wait the 5 or 6 days and nothing - then the process starts again - me contacting them, the adviser saying sorry we had issues, them sending the money - if they ever do send it. Its pathetic!! Its almost as if they do not want to payout!! From a very unsatisfied customer. I would not recommend.
P K
09 October 2019
Comment from ca.trustpilot.com
would just like to say that the betvictor team were so helpful and got things sorted for me. so a big thank you to Maddy and Rachel who were so nice even when i was a bit rude to them.so again Thank you's
Jon
09 October 2019
Comment from ca.trustpilot.com
The cs agent was great but so many technical issues lately it's almost impossible to place bets
stephen maddock
09 October 2019
Comment from ca.trustpilot.com
Title of your review Prices and offers good, service not so. Dog races cut off just before the off so you can't watch them. The reply when you complain is it's your fault, check your cashe and cookies! You watch for three minutes, it cuts out on the off and it's my fault! Also no help when you complain, and it always takes at least 3 days to get your winnings. At least three days, never any less than three days.
Eddy Bernard
08 October 2019
Comment from ca.trustpilot.com
Excellent service once again from the BetVictor team, with particular help from Kirsty. BV always know how to help and reward their customers and have never let me down in the past. Thanks again for your help
P K
08 October 2019
Comment from ca.trustpilot.com
would just like to say to Kirsty and the rest of betvictor staff thank you for being so nice and helpful you were great.
james boon
08 October 2019
Comment from ca.trustpilot.com
Great odds and great service. Had an issue with a bet query and the help centre was very good to resolve it. App layout could be better as not as simple to browse all bet markets. Still very good though.
Carl Peters
07 October 2019
Comment from ca.trustpilot.com
My account was quickly limited after winning a few horse racing bets and I was unable to place further bets. They have two sets of horse racing odds, one for those who win where the odds are crap called the guaranteed bet market and another set of odds for those who lose. Unethical two tier system for winners and losers.
Troy Edwards
06 October 2019
Comment from ca.trustpilot.com
Great service form Sue on the live chat.
Milind Deshmukh
06 October 2019
Comment from ca.trustpilot.com
Best services given by MAJA keep it up 5star for you MAJA
Craig
06 October 2019
Comment from ca.trustpilot.com
Great casino
Jess Hackett
06 October 2019
Comment from ca.trustpilot.com
great service
Des
06 October 2019
Comment from ca.trustpilot.com
Excellent service from Sarah.
Elizabeth MacQueen
06 October 2019
Comment from ca.trustpilot.com
My betting query was answered in a very helpful and polite manner. Thank you Sharon.
Innes Chapman
05 October 2019
Comment from ca.trustpilot.com
Excellent customer service. Only app I use now. Have used a few and this is the best imo. Also imo, Bet (un)Fair is the worst.
Bob Leighton
05 October 2019
Comment from ca.trustpilot.com
My betting queries were answered in a polite and helpful way. Thank you Helen.
Domini Allday
05 October 2019
Comment from ca.trustpilot.com
Helen and Damien were really efficient and helpful sorting a problem for me. Helen especially but Damien lovely too
Andrew
05 October 2019
Comment from ca.trustpilot.com
Spoke to Sharyn, help me with my situation and sorted everything in a reasonable time, very happy with service thanks
Trudy Stevens
04 October 2019
Comment from ca.trustpilot.com
My account had been closed, after contacting Sarah the account was reopened with no problems
Barry
04 October 2019
Comment from ca.trustpilot.com
Have been a customer since Victor Chandler days. The website is easy to use and they are generous with their free bets. Usually I have had no problem with these being awarded. Unfortunately this time, I hadn't received a free bet I thought I should have. I used their chat service online and their agent Xavier could not have been more helpful. I don't know why my bet was not awarded, but he quickly remedied the problem and I was given my free bet. Well done BetVictor. Great service.
G
03 October 2019
Comment from ca.trustpilot.com
Excellent customer service from Josh today. Thanks
Daniel
03 October 2019
Comment from ca.trustpilot.com
Excellent all around
juladarek
03 October 2019
Comment from ca.trustpilot.com
is ok games is good nedd more promotions
Richard
03 October 2019
Comment from ca.trustpilot.com
Good games and easy to deposit and withdraw
Maureen
03 October 2019
Comment from ca.trustpilot.com
Great game with great payouts
Caroline
03 October 2019
Comment from ca.trustpilot.com
I love this site. Very friendly.
Christopher
02 October 2019
Comment from ca.trustpilot.com
Horrific. Will let you upload money and bet. But try and withdraw and they shut down your account for “verification”. So far they have a photo of my DL, a selfie of me holding my DL to prove it’s in my possession, a screen shot of my bank account showing the payments made to them with my sort code and account number, a copy of my electricity tariff addressed to me (apparently not acceptable as it’s not a bill dated within 3 months), a copy of my credit card statement (not acceptable as I had the cheek to blurr out my card number and credit limit). And apparently that’s still not sufficient! If only they were so rigorous with checks prior to you giving them money and gambling.
Steve
02 October 2019
Comment from ca.trustpilot.com
Great Easy Toi Use website
lambopaul
02 October 2019
Comment from ca.trustpilot.com
Excellent website easy to place a bet, bonus funds available to use over mulitple bets rather than being restricted. Excellent pricing and offers on horse racing. In my opinion one of the top betting sites on te internet
Tony
02 October 2019
Comment from ca.trustpilot.com
Really like this site. Compared to others it has a nice user interface, good bonuses and easy to navigate.
Sean
02 October 2019
Comment from ca.trustpilot.com
Excellent Casino
Timothy Cresswell
02 October 2019
Comment from ca.trustpilot.com
Signed up as a new customer hoping to take advantage of their sign up promotions, after placing the qualifying bet and watching the result come in I want awarded the free bet from the promotion. I contacted them by live chat to query why the free bet hasn't been awarded after talking to the first person it was because I had a duplicated account this was then verified as the reason by the next person I spoke to. The third person said it was due to 1 per household, I'm not impressed with being messed about and been told 2 different things. If I got told 1 per house first it wouldn't of been an issue.
M. Thompson
02 October 2019
Comment from ca.trustpilot.com
Bet victor was a good welcome bonus and I won!!! 😊 Easy to work out. Good quick payout. Highly recommend.
Paul Robinson
18 November 2019
Comment from ca.trustpilot.com
Helen was very helpful - thank you :)
Helen was very helpful – thank you 🙂