Betvictor Review

Helen was very helpful – thank you 🙂

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Laxmi was very helpful – thank you!

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Good customer service experience

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Dannielle was very helpful and sorted my request, giving me my £5 free bet even though it had expired

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Kayleigh was really helpful. Very good customer service

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The company dealt with an issue sensibly and fairly

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Stevie was very polite and helped me out within 5 minutes

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My helper Sue was brill

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I had an issue with some bonus funds. Stevie was able to sorted it out in 5 minutes and he was super friendly. thumbs up for him

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My PayPal account has been used fraudulently by this company. Transactions totalling 100.

I have since spoken with paypal who refused my dispute without an explanation given. I explained several times to paypal to provide an explanation how my account Can be accessed by a third party and transactions made to bet victor without my permission but they fail to answer this question raised.

I have since raised the query to bet victor and they point blank refused to refund my money. This is theft. Their response was to put the onus back on me as a customer and contact the police. Do the police care about a measly 100 coming from a persons bank account. I do not think so. Do I? Well of course I do and this is why I write this review.

Bet victor are scam artists!!!!

I have since changed my passwords with paypal but will never have associations with paypal in the future, due to this issue. As regards bet victor, well then should be closed down.

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Beto was fantastic on live chat, helped me quickly and efficiently!

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One star because I have bet five pound and you never give my bonus.

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Easy user interface
Good joining bonus
Good variety of games and betting in one place

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Amazing customer service, 24/7 Online Chat, Great bet varieties.

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Just joined and was having problems with account verification, Sarah dealt with me and was uber patient. Sorted the drama an happy! TY

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Quick and helpful

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I had a problem with my first bet and contacted Josh who was extremely helpful and sorted out my newbie mishap!

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A like the layout of the website and the game available to play. They have offers on regularly, which is always a draw.
Sadly, this is all tarnished by the withdrawal/payout process.
Its been over a week since I requested a payout and still no money arrived in my bank.
Everyday the withdrawal says pending.
I have contacted then numerous times and each time they say there was an issue and they have to 'resend' the payout – which takes 2-5 days or 2-6 days which every one they tell you.
So each time I wait the 5 or 6 days and nothing – then the process starts again – me contacting them, the adviser saying sorry we had issues, them sending the money – if they ever do send it. Its pathetic!!
Its almost as if they do not want to payout!!
From a very unsatisfied customer. I would not recommend.

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would just like to say that the betvictor team were so helpful and got things sorted for me. so a big thank you to Maddy and Rachel who were so nice even when i was a bit rude to them.so again Thank you's

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The cs agent was great but so many technical issues lately it's almost impossible to place bets

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Title of your review

Prices and offers good, service not so. Dog races cut off just before the off so you can't watch them. The reply when you complain is it's your fault, check your cashe and cookies! You watch for three minutes, it cuts out on the off and it's my fault!
Also no help when you complain, and it always takes at least 3 days to get your winnings. At least three days, never any less than three days.

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Excellent service once again
from the BetVictor team, with particular help from Kirsty. BV always know how to help and reward their customers and have never let me down in the past.
Thanks again for your help

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would just like to say to Kirsty and the rest of betvictor staff thank you for being so nice and helpful you were great.

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Great odds and great service. Had an issue with a bet query and the help centre was very good to resolve it. App layout could be better as not as simple to browse all bet markets. Still very good though.

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My account was quickly limited after winning a few horse racing bets and I was unable to place further bets. They have two sets of horse racing odds, one for those who win where the odds are crap called the guaranteed bet market and another set of odds for those who lose. Unethical two tier system for winners and losers.

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Great service form Sue on the live chat.

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Best services given by MAJA keep it up
5star for you MAJA

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Great casino

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great service

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Excellent service from Sarah.

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My betting query was answered in a very helpful and polite manner. Thank you Sharon.

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Excellent customer service. Only app I use now. Have used a few and this is the best imo. Also imo, Bet (un)Fair is the worst.

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My betting queries were answered in a polite and helpful way.
Thank you Helen.

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Helen and Damien were really efficient and helpful sorting a problem for me. Helen especially but Damien lovely too

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Spoke to Sharyn, help me with my situation and sorted everything in a reasonable time, very happy with service thanks

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My account had been closed, after contacting Sarah the account was reopened with no problems

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Have been a customer since Victor Chandler days. The website is easy to use and they are generous with their free bets. Usually I have had no problem with these being awarded. Unfortunately this time, I hadn't received a free bet I thought I should have. I used their chat service online and their agent Xavier could not have been more helpful. I don't know why my bet was not awarded, but he quickly remedied the problem and I was given my free bet.

Well done BetVictor. Great service.

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Excellent customer service from Josh today. Thanks

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Excellent all around

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is ok games is good nedd more promotions

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Good games and easy to deposit and withdraw

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Great game with great payouts

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I love this site. Very friendly.

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Horrific. Will let you upload money and bet. But try and withdraw and they shut down your account for “verification”. So far they have a photo of my DL, a selfie of me holding my DL to prove it’s in my possession, a screen shot of my bank account showing the payments made to them with my sort code and account number, a copy of my electricity tariff addressed to me (apparently not acceptable as it’s not a bill dated within 3 months), a copy of my credit card statement (not acceptable as I had the cheek to blurr out my card number and credit limit). And apparently that’s still not sufficient! If only they were so rigorous with checks prior to you giving them money and gambling.

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Great Easy Toi Use website

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Excellent website easy to place a bet, bonus funds available to use over mulitple bets rather than being restricted. Excellent pricing and offers on horse racing. In my opinion one of the top betting sites on te internet

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Really like this site. Compared to others it has a nice user interface, good bonuses and easy to navigate.

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Excellent
Casino

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Signed up as a new customer hoping to take advantage of their sign up promotions, after placing the qualifying bet and watching the result come in I want awarded the free bet from the promotion. I contacted them by live chat to query why the free bet hasn't been awarded after talking to the first person it was because I had a duplicated account this was then verified as the reason by the next person I spoke to. The third person said it was due to 1 per household, I'm not impressed with being messed about and been told 2 different things. If I got told 1 per house first it wouldn't of been an issue.

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Bet victor was a good welcome bonus and I won!!! 😊 Easy to work out. Good quick payout. Highly recommend.

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