Betvictor Review

Honda safer gambling team is knowledgeable and outstanding in her job role, she is so polite during questions and answers. Bet Victor casino should be very proud to have her in their team.

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Account Verification obstinance!!I have, it appears, randomly been asked to verify my account by uploading various documents (four in total). The last one being a payment method verification…which has involved me obtaining a bank statement from an old (closed) bank account to show a transaction in 2022. That wasn’t straightforward …however uploading the document onto the BV site is impossible – they wont accept a photo of the relevant page and the full 4 page document is too large a file to upload as BV’s site can only cope with 15 MB. I cant shrink the bank statement as it is encrypted (rightly so).I’ve been told to email it in to the account security people by BV live chat. Then i was told by email by BV support that that won’t be accepted. Nor will posting it. I’ve used the app to request a call back from BV …no one ever calls back…. I have asked to speak to someone as the current situation is that I can’t get BV the information they need because of their limitations …“computer says no”. And I can’t access my funds in the account because i haven’t fulfilled their verification requests…. Because they’ve made it impossible for me to do so! It’s £28.50 that BV have effectively taken from me. Not a huge sum… but it could’ve been much larger and it’s wholly unacceptable that a betting site randomly usurps your funds through the inadequacy of their supporting processes. I have the proof of payment they need but they don’t provide a methodology of actually getting it to them. Ridiculous!

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Really mediocre apart from quick withdrawals and some bonus offers.

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Anyi the customer support agent was extremely helpful

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Well I have to say this has to be the worst site ever crap wins poor game selection and the bonus on any game is appalling, obviously you don’t expect to win all the it’s the chance you take but this site has a no chance of winning! I will be returning to Ladbrokes where they have a lot better selection of games and get a good run for your money unlike this Mickey Mouse site!

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Disgusting betting company. Open an account on an offer, meet the requirements and they instantly ban me and take my remaining balance.Contacted customer service but they ignore.

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I had help from Steve today who was really helpful and knowledgeable. I messed up my bet and he fixed it for me. I appreciate the help

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Win Couple jack pots ,put me limit on my account .. 9k + they giv me limit 200£ monthly, rubbish .. if you Couple times win forgot about your account

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Can’t deposit with revolut Took time to register for nothing.Avoid

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The customer service team are the best ive ever had to deal with.No issues they make it plain and clear of what you need to do and its easy to take in

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Really unhappy won on the online games then withdrawed my funds and place two major bets for tomorrow football game and they have took the cash out option available like does not make sense do you want me to lose very fast to accept money but when comes to paying out this is really upsetting have sent all my documents across have been on live chat twice also emailed very upsetting

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Bet cancelled prior to game -Gregory in Live chat was very good

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Betvictor has the worst chance of winning anything on any of its slots compared to most other reputable sites £500 deposited and out of 30 games there was 1 bonus, and barely any returns at all per spins. I’ve never come across a site in 10 years that is as poor as this. I don’t gamble to make myself wealthy I do it for fun but there is certainly no fun playing their slot games they are set to extract as much money as possible because they can get away with it. Absolutely shocking site and I will be vocal of this to as many people as possible. I’ve recorded all my plays as I upload them online but betvictor is an embarrassment to online sites.Don’t waste your time or money use other sites that are fairer to their customers Ryan

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Aidan was super helpful. Great support team!

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Fast an efficient response from Cat.. well dealt with an stress free

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The customer service team are fantastic and helpful in every matter and a big shout out to Aiden for helping me 10/10

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Cat was right on the ball,with regards to my problem,and provided the information and reference I need

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I was having an issue with my account regarding a bonus link that I used not working properly, but I contacted support and within 15 minutes they got the issue fixed (big thank you to Jamie and his supervisor for their help)

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Customer service is the best by far of the many many casino platforms I have used. Exceptional cash out times and a great site Jamie is awesome.

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Excellent casino because it’s regulated to payout at random unlike other casinos that are rigged. Excellent customer service fast too thank you Aidan you’re the man

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Noticed that there was a message in my account for big bass splash deposit £10 and get 30 free spins. I had not opted into it previously. When I had deposited.Spoke to a Steve in customer service and as a good will gesture he credited me with the free spins. Excellent service!

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Fastest withdrawal out of all the sportsbooks I’ve dealt with!

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One of the best Irish betting websites for sure. Got issue with my account but the agent Anyi resolved it within few minutes. One of the best support I have ever got in my life. I wish all other websites would have the same

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Spoke to Chris on live chat.Very helpful and knowledgeable.Great service.

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set up account ,put load of money into it for a sports bet when i tried to place the bet a page just comes up saying this site is prohibited in my locatioin (new zealand) . why except money all well then pretty much block me from getting onto site to get my money back.not happy How can I live chat when I can’t even get back into Ur website ?? IV emailed U guys few times about it and no response

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BetVictor pay trustpilot to delete reviews that shows there rng is fake they have now band me because I’ve shown them proof and have a court date against them my jackpot pay out is coming let’s go

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Great customer service from Mar today ! Polite and very helpful 👌

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I have rated Betvictor 5 stars after a positive experience with customer support. I contacted them regarding an issue with the Live Casino Game, Funky Time, which would not load up and had been like this for months. I contacted them multiple times regarding the issue and they didn’t do anything. I was going to give a review of low stars, however they got in contact with me after a couple of days and fixed the issue. Even more, they put $10 casino bonus money into my account for the trouble. Thank you Betvictor. Even though customer service was slow at first, it was nice to know my issue did find its way to the appropriate team and got resolved. Every other aspect of using this online casino has been positive and I would highly recommend this provider.

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After not correctly opting in to free spins welcome bonus, i reached out to live chat and was met with customer advisor Aiden.. Supported me fully through the chat, and had offered a good will gesture to credit them, as well as providing guidance on how to avoid in future. Couldn’t have been happier with service received. Thank you Aiden!

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Great customer service! I’d not looked at terms and conditions of free bet and it meant it had expired by the time I came to use it. Aidan was fantastic on live chat and credited it me as a goodwill gesture. Very kind, friendly and helpful, thanks!

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Chris , very helpful and supportive. Voided my bet promptly and without fuss

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Terrible rtp, used it a few times over a year £90 deposited and £20 back, cancelled account, stay away. They obviously given free spins for good reviews.

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Cat was extremely helpful in resolving my problem with the crediting of the free bet to my account.

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Well top class company and best customer support I got from any bookies, Samantha especially went above and beyond to get me sorted. So big thanks bet Victor

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Stay away, customer loyalty and customer service is awful. If you want free bets or promotions, go somewhere else

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Live chat Chantelle. Thank you for your help today I’ve since received an email regarding my query and everything is great x

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The agent Anyi was very helpful towards me and she was very clear and understanding towards my needs

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Chantelle was magnificent absolute class, the site has some issues that need ironing out and the layout feels like two separate sites have just been glued together . It’s just busy until you get the hang of it. People great when they answer.Games and bonuses { when working ) played on in familia / ish gamess Live casino is the same with every other site

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I’m here to complain about parimatch site which is owned by betvictor group. Since they don’t care about their customers in their trustpilot page which has a stunning 1.3 out of 5.My issue with these thieves is I took a bonus of 100%, deposited 40$ and got 40$ bonus with a 35x WR. I wagered the 1400$ with a balance of 700$ and few bucks. Then suddenly 300$ were taken from my money account. Went to customer service and was told that bonus has a 10x max cash out which is not true as I rade all the 17 terms of the bonus and still have a screenshot of these very terms as there is no mention at all of any max cashout.Then I wrote an email to their support as live chat customer service is useless. Waited few days to tell me this:”We have double-checked the information additionally and made a corresponding clause in the rules of the bonus offer. Compensation in this situation for the used bonus is not provided.You can familiarize yourself with all available bonus offers on our website, “Promo” tab url of parimatch Also, another url of parimatch”Never had an issue by the way with betvictor.com but their other site called parimatch it’s something that you should be aware of.

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Aiden was very helpful and got straight to resolving my issue

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Aidan is great help much appreciate it thanks again 👌🏻

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Chris was absolutely brilliant in a awkward situation absolute star of an employee, thank you again.

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Waiting for a darts bet to settle over 2 hours. Waited 40 minutes in a queue for a computer advisor to help me. Then it couldn’t understand ( unsettled bet). Put me back in a queue, number 9, waited ages to be cut off. Disgusting customer service

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Anyi was very helpful in dealing with my issue, many thanx anyi/bet vitcor

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Do not believe the fake customer service reviews the slots are dead it robs you any time you deposit if they have got so many good reviews about customer service either the service is so bad you have to contact them or they are paid for use your brain!

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Just lost as you do. Played a promotion and won bonuses. Guess what? Never got them, would not work. Went to the live chat and spoke to the worse CSR named Ryan. Took 45 mins and he barely spoke to me, dude needs some training. He must have been having his breakfast while I was trying to get some help. He was responding every 10 mins or not even at all. Then he had the audacity to tell me about their abuse policy!! But I wasn’t abusive!!! I told him what about the policy about him not doing his job properly??? Then he transfers the chat to another person because he could not take my feedback. Told the 2nd guy to close my account because Ryan’s worst customer service has put me off. Stay away from this site. I am done.

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Kamil was very helpful in solving my issue

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Had an issue with depositing and was helped by Kamil, was super helpful and easy to confer with. Appreciate the good customer service, thanks again!

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Jamie was very helpful in taking the time to look into the issue with my account and offered some great advice.

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Thank you Adam for your help. I like your customer service.

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