Betway PLAYER REVIEWS(4754)
Rcustomer
19 December 2024
Comment from ca.trustpilot.com
Recent experience with Betway THEY DO PAY! So for all of you reading the bad reviews and panicking about how your going to get your win money (which i initially did the same looking all over the internet reading the bad reviews and going mad) i can confirm i have received my pay (over 20k) in two days, the only issue was they wanted me to add another payment method -withdrawals once submitted take 24 hours anyway with this company- (i received a email saying the payment was unable to go through so i should edit my withdrawal method) as the withdrawal amount was high and not accepted to be transferred to my Visa account which was the original deposit method i guess. I found out what i was suppose to do using their Live Chat support (this is a very bad live chat i would agree, they are only open certain hours and the advisors don't stay on the chat till you have solved your issue, in fact the advisor i spoke to left saying they need to serve other customers although i told them to wait a moment while i update my method, i screen shotted everything incase i was advised wrong) So, i added Paypal - you have to deposit a minimum amount for it to show up on your withdrawal - which again wasn't showing up on the withdrawal section. So i tried again and added instant pay (directed me to online banking to confirm deposit and trust the recipient) deposited around £5-£10 went back onto the withdrawal section and instant pay showed up on my withdrawal section, i then approved for that method to be my preferred -Important- (you got to tick the one you want as preferred withdrawal method for the transfer to go through other than Visa). By the way adding a withdrawal method does NOT mean adding a new card !! Although any card in your sole name same as the Betway account would work, it means a different METHOD of pay (cant accept another persons account) and to just add a different method eg Paypal - Instant Pay - Bank transfer and a few others listed on there. After i did that using instant pay, the next day i literally got paid in the morning ... and i am talking about a high win above 20k. I was so surprised after all these bad reviews i actually got paid! I was planning to speak to them via live chat again and tell them my frustration if i didn't get paid but that didn't need to happen. So just to calm majority of you new users (same as me), i confirm it is legit, you get paid if you follow and do exactly as told, enter all details correctly and under your name, edit your withdrawal method by adding more than one way of withdrawal under your sole bank account (preferably all methods under the card you deposited with) if you can and you should have no problem! If in any case your one of them ones who are still worried, deposit a minimum amount £5-£10, withdraw it back, wait for the pay (24h) and see it back in your account 👍🏼
Callum97
18 December 2024
Comment from ca.trustpilot.com
They contacted me to say there are funds on my account but you can’t contact them they are not a good company stay away
David Mather
18 December 2024
Comment from ca.trustpilot.com
Horrendous!! Signed up and I was locked out of my account as soon as a deposited funds with no indication as to why. 3 hours on live chat to find out that verification documents were required. Fair enough, but it would be nice if they'd let me know... 3 days after sending documents and i'm now told I just need to wait.... I requested my money back and they now require documentation to return my money.... But it's documentation I've already sent. Ridiculous.
Allan buchan
17 December 2024
Comment from ca.trustpilot.com
BETWAY ONLINE XMAS SCAMMERS.AVOID THIS CASINO FOLKS.Betway scammed me for a measly £30 but what is shocking is the way their money grabbing staff will tell you with glee that they're keeping your money and even how they are getting away with it.It's a very simple scam betway rob everyone except mug punters.They tell resolution companies that they tried to return your funds and your account won't accept it pure lies but it's enough you're fkd once that happens my case was almost 3yrs ago but they still refuse to hand over my £30 so everytime I see a betway ad I review them.My funds were not even winnings it was just what was left after a session I tried to withdraw and blocked I think it was because the bank account I used was not my main account and BETWAY want to see yer granny's account and your friends they are a bunch of money hungry rats merry Xmas betway see you in 2025 I'm not going away I'm genuine username was Albee3
Nitasha Bissoonath
17 December 2024
Comment from ca.trustpilot.com
Betway customer support or live chat…WORST EXPERIENCEBetway customer support or live chat which is available 24/7/365 is the most horrible experience ever. The VIP host are offline during this time, yet the website is open for play - but when you chat to an agent, all they can do is escalate and not resolve anything. I spoke to Carlos and Mpile and I requested many times for the chat NOT to be ended until I am satisfied with the resolution but both live agents abruptly ended the chat. It takes time to speak to an agent, surely when the client says DO NOT CLOSE OR END THIS CHAT, then the agent should not. I also asked to speak to the supervisor Zunaid and I was told it was not necessary and I should wait for about 6 hours for feedback, I must be patient. It's hilarious. We loose our money on this site and when we ask for assistance, we are treated with harshness and rudeness. Absolutely no help at all - what is the use of having a 24/7/365 if your call center is filled with incompetent people?????
Matty Vee
17 December 2024
Comment from ca.trustpilot.com
Very very low bonus wins it’s literally impossible to win money back 3 deposits of 500 with not a single win taking over starting balance
Cathy Clarke
16 December 2024
Comment from ca.trustpilot.com
Deposited 150, they had bank issues, THEIR bank declined but money gone from my bank!!!!! Won’t pay my money back in my bank??????? FRAUDSTERS
Andre betton
16 December 2024
Comment from ca.trustpilot.com
BETWAY BETWAY BETWAY BETWAY PLS IM ASKING FOR MY 25,475.04 THAT I HAVE WON FROM NOVEMBER 11 2024 …..HONESTLY WHY AM I GOING THROUGH THIS NO ONE HAVENT SEEMS TO CARE ABOUT MY MONEY NO MATTER HOW MUCH VERIFICATION I GIVE THE THEY STILL HOLDING ON TO MY WINNINGS ITS XMAS AND I WOULD LIKE TO GET MY KIDS PRESENTS FOR XMAS WHY AM I GOING THROUGH THIS WITH BETWAY ….PLS CAN BETWAY MANAGEMENT FIX THIS ISSUE????PLS I LOSE SO MUCH MONEY WITH BETWAY NOW I WIN AND CANT GET MY MONEY
Artjom Malõšev
16 December 2024
Comment from ca.trustpilot.com
I made an account, played sports betting, for small amounts, as I put 500 euros, they closed my accounts immediately and did not allow me to withdraw 750 euros!Pure scammers!Take away the license and close the office!!!
Lee
15 December 2024
Comment from ca.trustpilot.com
PLEASE READ THIS:-Betway are not worth joining, they do not payout if you win big on the free games.The free games tend to end up with he same result daily.I am sure that somewhere they say that they have a customer service, but if you do join or are a member already, don't try to contact them. You are just wasting your time.
Mel R
15 December 2024
Comment from ca.trustpilot.com
BETWAY IS A TOTAL SCAM. Most of the casino games let you hit bonus spins and what seems like a good return on you bet. After you play any game once or twice you stop winning any money at all. You will never get the major or mega prices only minor and even that is rare. The amount of return on the casino games is just disgusting and unfair. Very disappointing don’t waste your money.
Nitasha Bissoonath
15 December 2024
Comment from ca.trustpilot.com
Betway customer support or live chat which is available 24/7/365 is the most horrible experience ever. The VIP host are offline during this time, yet the website is open for play - but when you chat to an agent, all they can do is escalate and not resolve anything. I spoke to Carlos and Mpile and I requested many times for the chat NOT to be ended until I am satisfied with the resolution but both live agents abruptly ended the chat. It takes time to speak to an agent, surely when the client says DO NOT CLOSE OR END THIS CHAT, then the agent should not. I also asked to speak to the supervisor Zunaid and I was told it was not necessary and I should wait for about 6 hours for feedback, I must be patient. It's hilarious. We loose our money on this site and when we ask for assistance, we are treated with harshness and rudeness. Absolutely no help at all - what is the use of having a 24/7/365 if your call center is filled with incompetent people?????
Lee Tankard
15 December 2024
Comment from ca.trustpilot.com
Absolutely conned me twice now!!It comes up 60 pounds winnings then doesn't get credit on live roulette!!I used to think Betway were OK but their customer service is non existent!!I asked for my 60 pounds to be credited but they said that they would need to get in touch with the gaming provider.I reluctantly agreed and they insisted I would receive a email within 72 hours...5 days later I am still awaiting an email!!Just contacted customer service again and they said that the gaming provider hasn't provided feedback and until they do then my 60 pounds will be kept by them!!!The worst customer service of any online bookmaker imo.Betway should be closed down with immediate effect until they can sort these issues out surely!!Last time this happened 180 pounds wasn't credited!!...Ps..UPDATE...I haven't received a private message!!!
Ktalukoo
14 December 2024
Comment from ca.trustpilot.com
Restricted me after about 2 weeks. Because I was winning some bets and using some boosts that they offer. They only want you to loose money, not to win. I didn't even win a lot... Now every bet restricted to about £1 max. Avoid!
Marcus Marshall
13 December 2024
Comment from ca.trustpilot.com
I have a pending withdrawal of £600 on the 12/12/2024 and it’s still not been processed and sent to my card can you kindly process my withdrawal to my card and I’ll update on here accordingly on how fast you respond Thanks username Marco8612
Karl Berry
13 December 2024
Comment from ca.trustpilot.com
Easy navigation Confirmed Id Deposited £72 Played diamond mine £0.40 25 minutes played I have now got £0.05 in balance ha ha Biggest win £2.80 No bonus rounds I ain’t putting 1 star as am giving time as it is gambling after allBut today’s session was shockingly BAD! Hopefully some better luck next time!UPDATE: Deposit: £60Stake: £0.40Biggest win of the day £5.80Lagging on 3rd bonus symbol which happened to me the first time! No bonus rounds once again Another shocking night! Self excluded now! Down to 1 star from me! Another shocking little site!
Consumer
12 December 2024
Comment from ca.trustpilot.com
Still trying to find an update on my account verification. I sent my documents off just over 2 days ago via their email as I was told to do by a chat agent and so far heard nothing. Waiting on a decent withdrawal so until then I can’t do anything. It’s not even processing my withdrawal it just says it’s been submitted. I may be impatient but I can’t help but feel it’s going to take ages especially after reading the majority of the negative reviews. I am very worried. I’m hoping I can give a 5 star review but I’m honestly running out of luck with trying to speak to different chat agents and nobody seems to have an idea on what to do. I understand they are busy but every other site I’ve used is quick with their verification process usually 24hrs but with them it’s been nearly 72hrs….UPDATE: my withdrawals have seemed to been processed and currently waiting for them to hit my bank account. However I wasn’t notified of this and just so happened to check via the transaction history on my Betway app. I was also never notified that my account had been verified, of course I’m pleased it has been but an update on this via email would’ve been appreciated
Andre betton
12 December 2024
Comment from ca.trustpilot.com
BETWAY BETWAY BETWAY BETWAY Hi Andre, I trust you well. Thank you so much for taking my call. This is to confirm our conversation, thank you for confirming that the 17k is from winnings. Please provide the September , October 2024 bank statement of the Interac Account where this 17k was deposited from. Kindly note that these should be in a downloaded PDF format please. Warm Regards, SiyasangaSO JUST AN UPDATE JUST TO PROVE SOMETHING IS WRONG WITH THIS COMPANY … SO THEY TOLD ME TO SEND OVER MY BANKS STATEMENTS SO I SEND OVER MY BANKS STATEMENTS…..NOW THEY ARE ASKING ME ABOUT MONEY THAT WAS DEPOSITED IN MY ACCOUNT IN SEPTEMBER WHEN THEY KNOW I WON MY MOMEY FROM THEM IM NOVEMBER TWO TOTALLY DIFFERENT MONTH LIKE I DONT KNOW WHY THEY WORRIED ABOUT MOMEY IM MY ACCOUNT NOW THEY ARE TELLING TO PROVE WHERE THE 17k CAME FROM INTERAC View in browser | Français ? Hi ANDRE BETTON,PayDirect has sent you $17,000.00 (CAD) and the money has been automatically deposited into your bank account at BMO Bank of Montreal.Message:f639ff60-bd2d-4a1c-921f-cb9e0fab2321Reference Number: C1ApdcP7W9J4 Please do not reply to this email. FAQs | This is a secure transaction lock © 2000 - 2024 Interac Corp.All rights reserved. Terms of UseSO NOW EVERYONE CAN SEE THAT YES THAT MONEY WAS DEPOSITED IN MY ACCOUNT FROM THE SCORE I WON AND THEY DID PAY ME 17k RIGHT AWAY I DIDNT AFTO GO THROUGH THIS LIKE WHAT BETWAY DOING LIKE I HAVE BEEN FIGHTING TO GET MY MONEY FROM NOVEMBER 11 THIS COMPANY JUST DOES NOT LIKE PAYING OUT WINNINGS AND I WONT STOP UNTIL THIS MATTER IS RESOLVE AANDRE BETTON
Allan buchan
12 December 2024
Comment from ca.trustpilot.com
Hello folks it's been some months since I last updated but there's nothing to report BETWAY ARE BAD NEWS have still not refunded my £30 and have no intention of returning it I've exhausted the procedures and result is they get to keep my deposits not winnings just money I didn't use steer clear Betway and their staff conspire to steal your hard earned you have been warned. Albee3 username genuine customer genuine complaint they're bandits. Can't go back more than 1year on trustpilot but it will be 3yrs in April I be giving negative reviews every time I see your name
Judith Stephenson
11 December 2024
Comment from ca.trustpilot.com
I WAS SENT A FREE BET ON A SUNDAY WHICH I OPTED IN TO. IT DIDN'T WORK. I WENT THROUGH THE CHAT SERVICE AND SPOKE TO AN AGENT WHO KEPT ME HANGING ON FOR 25 MINS THEN CUT ME OFF. I GOT TO FIRST IN THE QUE REASONABLY QUICKLY ON SEVERAL OCCASIONS BUT NEVER GOT BEYOND THAT, NO AGENT EVER CAME ONLINE TO HELP ME. I EMAILED CUSTOMER SUPPORT WHO TWICE POINTED ME BACK TO THE CHAT HELP. IT IS NOW WEDNESDAY AND I HAVE LOST THE WILL TO LIVE. I THINK THEY ARE BLOCKING ME SOMEHOW AND JUST LEAVING ME HANGING ON. ANY SUGGESTIONS?
Safonov Andrej
10 December 2024
Comment from ca.trustpilot.com
Rubbish u can deposit as much u want and I will get very low returns so u will be not even interested withdrawing it . Don’t play here
kayatot
10 December 2024
Comment from ca.trustpilot.com
Betway, what is your purpose? I’m seriously asking, tell me! Do you need money, do you need more money? I mean, can a site be this bad? The website and app are in terrible condition! As for the games, I used to call other places bad, but you’ve surpassed all of them! What kind of collaboration do you have with Games Global? Every spin is a loss, literally every spin is a loss! Who regulates you, for heaven’s sake, tell me so I can request an audit report! I’ve never seen an RTP rate like this! Stay away, friends, stay away! Even playing with a 0.20 stake would be a waste!By the way, friends, I think parallel gaming is happening here! Games are constantly giving Multi Game errors, and they freeze right in the middle of a spin! I can’t prove it, I can’t say for sure, but that’s what I think!
Chae
09 December 2024
Comment from ca.trustpilot.com
I loved playing on Betway! The win-lose ratio wasn't bad at all for what I expected and I didn't expect to always win so when I lost it wasn't a problem... that was before.I might have been able to cash out anywhere from $400-$3600 here and there. If anyone wanted an online casino to play, I'd recommend Betway!... But as of the last while.. it's impossible to win... I've deposited a total of maybe $1000 in the last month or two and haven't cashed anything out. I'll deposit $20, that's gone in 7 minutes.Deposit $50, I might fall to $30, go back up to 47 and than instantly it's gone down to $0.Deposit $100... go down to 80, back up to 110, down to 90, up to 103, down to 70, up to 76, down to 40.... and so on until it eats every dollar.I loved Betway so much that I didn't want to believe this but it ACTUALLY, GENUINELY feels like a scam now. Like it literally is just going to keep eating every dollar within 7 minutes
Lee
08 December 2024
Comment from ca.trustpilot.com
PLEASE READ THIS MESSAGE.Do not use this site, Betway are terrible at paying out, if you win big on the free games.They can lose your deposits and as for customer services. I don't think that they employ anyone in that role as they don't like getting back to you.Please use other sites.
Harold Zinserling
08 December 2024
Comment from ca.trustpilot.com
It’s been a month ! Still waiting on my withdrawal. No feedback or response from Betway,this is really bad service and will inform everyone i know to stay away!My withdrawal shows as paid for 2 weeks now WTF!
Naglis Miniauskas
08 December 2024
Comment from ca.trustpilot.com
Where do I begin? I attempted to make a withdrawal at the beginning of November, and as of 8th December, I am still waiting for my money.I’ve contacted Betway’s customer support numerous times and encountered the same excuses over and over:"Account needs to be verified" – I have verified my account four times now. I sent my documents to their verify.uk email and their support email multiple times."Live verification" – I also verified my account twice via their live link, taking live pictures of myself and my ID."Wrong format" – Then I was told the file format of my documents was incorrect. I had to reach out myself to discover this; no one informed me proactively. I uploaded my documents in PNG, JPEG, and PDF formats, as instructed, just to make sure. This should not even matter since I had already completed live verification twice.After all of this, they locked my account. Thankfully, I had anticipated this and saved copies of every page of my account details.What’s worse, I was provided several case numbers via email, only to be told in live chat that "no one monitors the support email inbox, so don’t bother". I have transcripts of their agents saying this. I was also advised not to reach out, as they would contact me when needed – but they failed to do so multiple times, leaving me no choice but to chase them repeatedly.As of now, I am still waiting for my money. This entire ordeal has been exhausting and feels like a complete lack of respect for customers.Betway, I am willing to change this review if you finally contact me properly, resolve this issue, and pay the funds that I am owed. I would have liked to continue using your site, but it’s clear that customer care is not your priority.Take this as a formal complaint – I have gone above and beyond to resolve this issue on my end. It’s time for you to do the same.
Andre betton
07 December 2024
Comment from ca.trustpilot.com
BETWAY BETWAY BETWAY BETWAYHi Andrew, I trust you well. Thank you for your email. Kindly provide me with the following: - Please confirm how you are funding your Betway account (e.g., salary, savings, inheritance, etc.).- Let us know your occupation, the name of your company, how long you’ve been employed there, and your salary.- We need proof of business registration or ownership of the trucking company.- Lastly, please provide bank statements showing your deposits into the Betway account for the last three months (September, October, and November 2024)- please ensure this is in a downloaded PDF format.Warm Regards,OK SO AGAIN JUST AN UPDATE ON HOW UNPROFESSIONAL THIS BETWAY COMPANY IS ITS BEEN OVER A MONTHS AND I HAVE SENT THEM ALL MY DOCUMENTS I EVEN SENT THEM MY BUSINESS COMPANY NAME CHEQUES THAT GO INTO MY ACCOUNT TO SHOW THEM HOW IM FUNDING MY GAMING HABIT ……AND STILL I HAVENT RECIEVED MY FUNDS LIKE THIS IS JUST DISGUSTING LIKE WHAT HAVE I DONE TO BE TREATING LIKE THIS IN THIS TYPE OF MANNNER PLS CAN THE CEO OF BETWAY LOOK INTO MY CASE FOR ME BECAUSE IM GOING TO TAKE LEGAL ACTION IM TRYING TO DO EVERYTHING RIGHT FOR YOU GUYS TO PAY ME PLS AND THANKS Andre BETTON FROSST905
Shane Chamberlain
07 December 2024
Comment from ca.trustpilot.com
i deposited R4000 into my account instead of R400. Its been a week and BETWAY still hasn't given my money back!!!!!!!!!!
SC
07 December 2024
Comment from ca.trustpilot.com
I correctly predicted all four winners on their Four To Win game, yet on their results page of that game they are saying that there were no jackpot winners for the day in question.I have tried contacting them on their live chat, email support, and Facebook Messenger, but they leave you waiting for hours then cut you off on live chat and don't reply to emails or messages.Basically you cannot contact these people.Looking at other reviews it seems I am not the only one who is completely dissatisfied by this company.
Oyunga Carter
06 December 2024
Comment from ca.trustpilot.com
Avoid avoid avoid, complete scammers will find any excuse to not pay out!
Loial
06 December 2024
Comment from ca.trustpilot.com
I can't find any other way to feed this back to Betway. The website has recently been redesigned. Now it is almost unusable on a mobile phone. I suspect betway want you to use their app but l am loathe to do that.Also the new menu layout is missing items that previously appeared, like some promotional options like 4 to win, making some pages difficult to find.
Alfred Norris
05 December 2024
Comment from ca.trustpilot.com
Betway is literally fckng ripping off people blindly and our Govt just don't give a sht as long as they collect taxes. The WC Gambling board turns a blind eye because they work for these fckng @$$holes.
Mr Darrell Brown
05 December 2024
Comment from ca.trustpilot.com
Played Betway casino. Was a game called Big Bass Splash. For first time got every single bonus add on. Was spinning 3 pound a spin. I'd add a picture if I could. Anyway after getting hook, level 2 start, plus 2 spins, plus fish and plus fisher man yes that's right all five things thinking I'm gonna get something gd here for once. Seeing people online win big when getting this. Drum roll please, 51 pound at 3 pound a spin no hooks nothing. Complete joke of a game. Seems like it holds back on your wins.
Paul Smith
04 December 2024
Comment from ca.trustpilot.com
This company is awful.. I have opened an account and had it locked as soon as I deposited. Sent an email with no reply and spent 3 hours waiting on there online chat to never get through to an agent as constantly getting kicked off. I have never seen such bad communication from any other similar site. AVOID AT ALL COSTS!
Usuman Abibulai
04 December 2024
Comment from ca.trustpilot.com
Please no one should try BETWAY casino and am very serious and honest. It’s a real definition of SCAM. Never say you were not advised because I have lost big time. Am trying all I can to warn people in every platform to be wary of this cheating BETWAY scam
Cal Main
04 December 2024
Comment from ca.trustpilot.com
The problem with writing a negative review on a gambling website is that everyone will probably think you are just a sore loser. This is just my experience I've had with them and I know I'm not the only one. I've played for a long time across a variety of gambling brands. Betway is by far one of the worst experiences I have ever had. I've had some wins and some losses but there is always something wrong whether it's a withdrawal, deposit or the functionality of games. The customer service is appalling I've never experienced anything so bad. 3 days on a pending withdrawal only when I chase it up they wish to tell me there's a problem and it's taken my 3 hours today to get absolutely no where, they are presumptuous and judging. I just want my withdrawal and the account closed at this point. There's so many better places to go for good experiences.The thing with gambling is it's supposed to be fun and it's them that take the fun out of it. I don't mind a 30 minute reminder but If you get on a good run they will find another excuse to interrupt it.UPDATE: I've had no further contact from them but I just went to check if there's any progress with the withdrawal and they've locked my account. No contact whatsoever. I haven't recieved my money either. Accoumt locked and i cannot access the live chat to speak to anyone either. Very very clever behavior. I've issued complaints and hope this review will save many others.
Andre betton
03 December 2024
Comment from ca.trustpilot.com
BETWAY BETWAY BETWAY ITS BEEN ALMISR A MONTH SINCE I WON 25,475.04 AND YOU GUYS REFUSE TO PAY ME WHAT OWED TO ME , YOU GUY DID A FAKE INVESTIGATION AND THEN SAY MY ACCOUNT IS CLOSED AND I WONT BE GETTING PAIT OUT UNDER SEC:7.2 AND I DID NOTHING WRONG THEN TAKE MY LINE OF CREDIT AND PUT ON THE BETWAY SITE TO NOW I LOST ALL THE LINE OF CREDIT AND ALSO LOSE MY WINNING BECAUSE BETWAY REFUSE TO PAY ME THIA BEEN GOING ON FOR ALMOST A MONTH AND I HEARD NOTHING POSITIVE
RYDER
02 December 2024
Comment from ca.trustpilot.com
USE THIS USESLESS BETTING SITE IF YOU DO NOT WANNA GET YOUR WITHDRAWAL.(i got proof too)
Lee
01 December 2024
Comment from ca.trustpilot.com
PLEASE READ THIS. For all off you that are thinking of joining Betway, just look at the ratings. Just for information, if you have a problem with them, they are not interested in sorting it out. For examle if you withdraw money from your funds and it doesn't appear in any of your accounts. Do they care? NO of course notPLEAse be aware of what you are letting yourself in for if you do join.
Reece Ellis
01 December 2024
Comment from ca.trustpilot.com
LOL BIG JOKE Gone from 10 free spins on a Saturday to 2 free spins😂😂😂😂😂 they’ve also changed the rewards bit giving you less than they were doing!! Shocking casino plus you win on the daily free reel 2 free spins and then an error message just keeps popping up and not letting you play them they are absolute selfish take take take!! Never give anything back please avoid it !! Stick with Betfair or 365
Devon R White
01 December 2024
Comment from ca.trustpilot.com
Okay here's what i know about this site. I made an account a year ago in 2023 or late 2022 and they self excluded my account last year around May of 2023 for unknown dumb reason and i tried to reactivate that account earlier this year and I got denied that. So I made a new account back in March or April of this year and I've been using it since then whenever I has money and feeling lucky but was responsible too. Until today they self excluded my new account because from older account was self excluded and on top of that I won a bet yesterday and I don't know if I will get that payment for that bet now which really bullshit and sketchy. Why would they self excluded an account without letting you know why especially if it's a newer account. I use to like this betting site but not anymore after this really bad service especially with scamming going on a lot nowadays too. Or they gave no fraud protection on people's accounts and it's easy for scammers to hack people's betway accounts or the people that work betway are actually scammers I don't know something going on there and I advise people not to use there services until something is done about that. I won that bet fair and square too!!
Jec VeCas
01 December 2024
Comment from ca.trustpilot.com
Why is it so hard to find on how you can contact their customer service? I withdraw some money this early morning and up to now no feedback. Update: I received the money that I've withdraw this morning from my Betway account. So I stand corrected that nit all the bad reviews against them are true. Thank you Betway
Customer
30 November 2024
Comment from ca.trustpilot.com
I tried to withdraw from betway they had recently updated my debit card . They told me they couldn't process it as it hadn't been added as my preferred withdrawal option. I updated my preferred withdrawal option ask them to try again no joy. I asked them to reverse the withdrawal to my balance no joy couldn't do that got on to chat again after half an hour told me they were transferring me to their payment team and hung up. Only way to contact them is through live chat and unhelpful is an understatement. There are a lot of reliable and reputable betting companies unfortunately this is not one of them. Martin Cox. Username Marley2877.
Andre betton
30 November 2024
Comment from ca.trustpilot.com
SO I FINALLY GET ANNSWER AND THEY SAYING THEY NOT PAYING ME MY MONEY HOW POSSIBLE CAN SOMETHING CAN SOMEONE REPLY TO ME AND TELL ME WHAT DO I DO TO GET MY MONEY PLS I HAVE ALL MY BANK STATEMENTS AND MY CEDIT CARD STATEMENTS PLS CAN SOMEONE TELL WHAT TO DO PLS IM STRESS OUT I OWE MY BANK 10, OOO LIKE I HAVE MY BILLS TO PAY IM SO STRESSSED OUT I HAVE WON 25,475.04 PLS. DONT. TRUST THIS GAMBLING SITE BECAUSE I HAVE LOST OVER 15,000 DOLLAR ON BETWAY GAMING SITE AND THEY NEVER BLACK LISTED ME NOR ANYTHING THEY STILL GIVE ME THE ADVANTAGE TO PLAY AND WON MY MONEY BACK BUT NOW I WON A FEW PARLAY WICH RISE MY ACCOUNT TO AS FAR AS 30,000 I WAS STILL GAMBLING THEN I LOST 4500 SO I DECIDED IM GOINT ADD AN ACCOUNT NUMBER SO I CANE WITHDRWN THE 25,475.04 AND ALL OF A SUDDEN MY ACOUNT WAS LOCKED AND THEY SAY IM BLACKLISTED AND THEY SAY THEY NEED ID TO VERIFY ME THEY SAY THEY LOOKING INTO MY ACCOUNT NOW THEY SAY THEY WONT PAY ME MY MONEY. HOW POSSIBLE CAN THIS GAMING COMPANY JUST HAVE THE RIGHT TO JUST TAKE MY HARD EARNING MONEY PLS PLS PLS CAN SOMEONE REPLY TO MY STORY AND TELL IF I CAN HIRE A LAYWER FOR THIS BECAUSE IM OUT OF THOUSANDS OF DOLLAR FROM BETWAY AND IM NOT HAPPY I CANT PAY MY BILLS IM STRESSING OUT ANDRE. BETTONusername FROSST905 pls any one from canada who can assist me I’m IM FROM CANADA IM NOW NOTICING THIS COMAPANY IS FROM SOUTH AFTICA AND THEY SEEMS TO DO THIS ALOT AND GET AWAY WITH IT SO PLS IM IN NEED OF HELP TO KNOW HOW I GET MY MONEY FROM BETWAY THANKS FOR TAKING THE TIME OUT TO READ MY COMPLAINTS THANKS AND HAVE BLESSED DAY[Reference: Frosst905]Dear Mr. Betton,Thank you for reaching out to Betway’s Customer Care.I have taken note of your complaint concerning the closure of your account and the non-receipt of your $25,475.04 withdrawal.I have conducted a thorough investigation into your account and can confirm that yourwithdrawal was placed on hold pending the completion of a verification process for your gaming account.I would like to direct your attention to section 5.1 Withdrawing your funds of Betway's Terms and Conditions, which you accepted upon registering your account, and which relates THIS IS DEFINITELY A THING THEY DO ALL THE TIME TO NOT PAID TO CUSTOMERS BECAUSE IM A HARD WORKING BLACK MAN I DID NOTHING WRONG LIKE I SAID I OWN A TRUCKING COMPANY WICH I HAVE PROVE I HAVE PROOF THATS ONLY ME ALONE USED MY ACCOUNT I HAVE PROOF I NEVER FRAUDED YOU OR USE SOMEOME ELSES CREDIT CARD SO WHY CANT I GET MY MONEY ?!?
Tabatha Adkins
29 November 2024
Comment from ca.trustpilot.com
Hi ! I just created an account .. i went on one my binges and deposited about $1000 on this site in a matter of hours i made my money back and then some . About $1650 total. I don’t understand why it’s taking so long to retrieve my money i sent bank statements selfies utility bill all that, i see now this is a scam site who picks and chooses when to pay out. I will be joining a class action! This is not cool.
Jacob Bradley
29 November 2024
Comment from ca.trustpilot.com
Totally rigged, dealers don't shuffle properly at all. Not worth your time, go to a real casino it'd feel legit vs online rigged bs..
Andre betton
28 November 2024
Comment from ca.trustpilot.com
BETWAY BETWAY BETWAY WHAT IS THIS, WHAT HAVE I DONE I HAVE DONE NOTHING WRONG AND I HAVE BEEN TOLD MY ACCOUNT IS NOW CLOSED CONCLUDED AND THEY DIDNT SAY NOTHING ABOUT HOW I GET MY 25,475.04 NOW THEY DONT WANNA PAY ME MY MONEY MY NAME IS ANDRE BETTON MAY 26 1984 THEY CLOSED MY ACCOUNT AFTER MY BIG WIN AND WONT PAID ME OUT THEY DID THIS TO ME 7 MONTHS PRIOR When I won 6000 dollar until they paid when I came on here and write a review but now that the money seems to be a lot to give back they hold on to my money and you have lost all my money my business account line of credit I use to play now I win and I can’t get my Money I afto put back that money on my line of credit and now I’m getting no answer fromBetway they just don’t wanna pay me back so what do I do from here
Harold Zinserling
28 November 2024
Comment from ca.trustpilot.com
Honestly can someone working for Betway get back to us?I’m starting to get frustrated ,no client support no feedback!How are you guys even still operating?
Anthony
28 November 2024
Comment from ca.trustpilot.com
Always recommended Betway I was happy with depositing £20 when ever I felt like a flutter but they won't you to deposit £50.00 now Not happening I've now closed my account half heartedly Bet365 is the way to go been with them 20 yrs no problems
Catriona Kelly
19 December 2024
Comment from ca.trustpilot.com
Worst app ever PLEASE DO NOT USE THIS APP…..you wil lose everything on the games there a total scam they freeze when ur about to win on the bonus and you can’t get back onto it and you could put 100 euro in those games and win nothing ..pure scam and there the worst to pay out on winnings with the horses …do NOT GET THIS APP
Worst app ever PLEASE DO NOT USE THIS APP…..you wil lose everything on the games there a total scam they freeze when ur about to win on the bonus and you can’t get back onto it and you could put 100 euro in those games and win nothing ..pure scam and there the worst to pay out on winnings with the horses …do NOT GET THIS APP