Betway Review

I tried to withdraw money from my account all they keep saying is produce photo id I explained I would not be able to produce this they don’t want to no. Don’t go near them

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Just to start, I am not complaining about Betway due to losing money with them (I actually made a small profit). My experience though was terrible. I placed a bet to try to take advantage of the welcome offer. I tried to speak with customer support to see if my bet would qualify. It said the live chat team are free from 0900 to midnight. However, every time I tried to speak with an actual person instead of a computer giving generic advice, I could never do this. There are no phone numbers to contact anyone and the email address I tried did not work (support@ betway.com), instead sending me an auto-reply saying the email is no longer monitored. So you can only chat to a bot giving the same answers to all my queries.Anyway, I then tried to make a withdrawal via debit card (the same card I deposited with), but the site said I had to make a deposit with this method first (???!!!), so I had to withdraw via another method instead. Overall, a poor experience and there is no customer service whatsoever.

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I tried to email Betway with the email address they stated below and I received the following reply: Hi, This mailbox is no longer monitored and your email will not be responded to.For any account queries, please visit our Help page.Thanks, The Customer Support TeamUnable to reach anyone via their chat and nowhere to email – absolutely hopeless customer service!

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I deposited £20 to have a bet but when i tried to place a bet the most they would allow me to bet was £4.35. i therefore decided to withdraw my money. Easier said than done. When i attempted to withdraw my monet a message came up saying “you must deposit by this method before you can withdraw” i tried multiple times gettin the same message. i then had the bright idea of making a further deposit on the same card and then try to withdraw. Very foolish moev. i now have £30 i cant get back. I have tried the automated chat but it only caters for standard questions such as where is my withdrawal. If you write a question it just says “i dont understand”. their is an email address so i sent an email and got an automated response saying “this email address is no longer monitored”. This should be illegal. i fear i will never see my £30 again. Dont ever use Betway.

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I deposited a total of £35.06 to Betway, and yet haven’t received any money into my balance. Tried contacting customer service and after a big wait, finally got on and explained my problem. Then asked me to email them and I did so. They disconnected the chat and told me my email wouldn’t be responded to.0002328044350 – Customer Service Ref Number.

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I’ll be 1000% honest… Betway was one of my usual betting site… Never gave me problem but tonight 22June 2024-(around=1:23am it decided to rob me from my last hard earned R15…i was shocked because it never did that… I’m Done with betway… It is it’s first time doing that… And surely not the last… However I decided to talk to the “live chat assistant” waited long in a queue and got told.. “such problems happens”and that I must wait 48 hours for my balance to top up with that R15….. I mean it’s not much but… It was my last coins… And I waited whole day to play… So that’s a disappointment for me… I’m not rude or anything but betway is getting people little by little😒😭😔😔😔😔

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This all fix live roulate because same dilear operating other gambling sites how its possible which tables people see its not original one where you bet on they never show you exutally hidden have another table this one show to you .you have 0% to chances win money .they Coustomer services are so horrible. I did my self 250 daily limit still they asking about gambling tols so I just said to them closed my acount anyway all your live roulate are fix .just avoid them

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Without shadow of a doubt one of the worst uk betting sites available steer well clear just steals your money basically I mean I had THIRTY spins in a row that lost ? That isn’t even legal will never ever deposit another penny into those criminal’s they need investigating

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Won’t let me withdraw my money. I’ve deposited money using PayPal and now when I’m trying to withdraw it won’t let me. I’ve tried contacting but the live chat is awful and the bit doesn’t understand what I’m saying. I haven’t been able to speak to 1 real member of staff!!

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I am unable to add another withdrawal method because i stopped funding my betway account, try sending the money to my Neteller account, it has the same email address as the one on my betway account, or you can just put the money back into my betway account so i can continue betting. I believe that wont be hard.

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Placed a 5 each bet way on a horse in australia . The horse was withdrawn before the race however did not return my stake . I have tried to use the chat option however after a week of trying still have not got though. No way of contacting them.

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** edit due to betway response. I did that. Its not there. Its completely gone. And how do you reach out? I tried the chat option and it was unhelpful. There’s no other information on how to speak to someone on the betway site** Customer service is non existent. I placed a bet a few years ago for a couple hundred dollars on this year’s presidential election. When I was looking for it today it appears to be gone. And the money wasn’t refunded. There’s no way to talk to an actual person, and the bot chat is complete useless. Avoid this site.

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This live roulate all are fix it’s not live at all .and just showing you recorded video you and behind the operated roulate table because where I put money the ball never landing and just they jumped the ball and lading where no money .what a fix game .

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100 free spins casinao reqard club still waiting fir my 100 free spins from casino reward club

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Have been a beltway user for the past 3 years. Have had absolutely no issues with payouts or bets.

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100& ScammersSigned up for an account and deposited money.Instantly they said the account was locked.Impossible to contact them in any way.Live chat will keep you waiting for very many hours and then disconnect.They must be making millions every year from customers just having to walk away and then they just keep the money.Researched them and they are based in all sorts of strange off shore places.Just use a UK or Gibraltar based online site instead.They are regulated and therefore you can get your money back.Betway are just crooks.

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Betway has stopped service in India but they had given my 50k which is available in my account

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Absolutely SHOCKING!! I opted into the wager £100 on sports or casino promotion and it said get 50 free spins and £20 bet I did get the £20 bet but didn’t get the free spins I have been waiting for over 4 days for the spins to be credited also the contact number doesn’t work because of covid 19 from 5 year ago it should be up and running again email at support Betway that isn’t in use anymore! Click live chat and half of the time that doesn’t work because of the stupid bot support and it doesn’t give you enough options but when you do actually get through to live chat you are like 40 or 50th in the queue!! Please avoid Betway if you can you’ll run into plenty of problems! Stick to a more professional betting company like bet365 or Betfair

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Lied about the 125 free spins for new customers wagered £10 unless proven wrong avoid

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Placed a £300 bet on Kokcu to have a shot on target in turkey vs georgia on 69 mins he did. Sky bet agree, bet 365 agree, opta stats agree, live football commentary said this “Orkun Kokcu (Turkey) had a golden opportunity. He volleyed from point blank range towards the middle of the goal, but Giorgi Mamardashvili was alert and made an amazing save!”. Betway says it lost and after 6 hours still cant get in touch with customer services. Clearly a scam site who settle bets wrongly hoping you dont notice. SCAM

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Deposited a pretty large sum of money and I can not withdrawal. Customer service does not exist and is only a bot and I can not reach a live person to talk to. I don’t understand how a company can have such a lack of communication and at this point I do not believe I will be receiving my money based on other reviews.

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This site is a scam . I deposited a certain amount they matched it in the bonus but I couldn’t withdraw until I had more than the bonus in my account so basically they are going to make sure they win not you .

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Been 5 weeks with no information!! Then got email 4-5days ago. Saying will be in contact within 48-72 hours. It’s been nearly 5 days! Just want my request sorted out now!

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No customer service. Impossible to get through. Have a complaints procedure but don’t accept complaints. Don’t honour promotions. Absolute joke.

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Garbage customer service. 10 minutes of navigating annoying bots you then have to wait an eternity for live chat. X direct messages quicker but felt like I was being interrogated by the F.B.I. What happened to a straightforward response to a query? Zero transparency to their promotions, inferior to the big boys in the market.

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Terrible customer service live chat that leaves you waiting hours in a queue only for it to crash, they won’t process my withdrawals and they make it difficult to contact them about it complete scam and I’d recommend to stay clear

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I requested the withdrawal on 28 may and it showed me paid the next day but didn’t reflected in my account yet waiting for more than 15 days

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I have $400 I have been trying to withdraw for over a week! I’ve been told to select another withdrawal method as my bank won’t allow the money onto my card. So I set up Neteller but had to deposit to Betway first. Now when trying to update the withdrawal method it says I need to deposit first. Live chat is a joke, it’s just automated.

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TERRIBLE CUSTOMER SERVICE.Wasn’t getting my free bets from bet club..live chat is pretty non existent..you get so far down the queue and it chops off..EVERY TIME FOR DAYS !Annoying to say the least.Withdrew the £50 that I had in and now it’s off to William hill.Terrible customer service

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Omg how bad is this site for contacting them it’s laughable, ye get a bot that just keeps spouting options if ye don’t click one it resets or don’t understand gets sent,if ye query ain’t on the list it’s tough . Withdrawals lol if ye got 3 weeks wait for your money this the site for you. Pathetic, probably be a bot that replies to this review 🙄

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False advertising. I am owed £10 in bets. £5 free bet for euros and a £5 free free bet for their “bet £20 on racing acca and get a free bet”.. beware of this company. Impossible to reach so you can’t complain or get a resolution. Joke

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I would give 0 stars if I could. I placed a bet for my team to score, they scored but I lost on my ticket. I thought I did something wrong so I tried again, and again, and then I copied my son who bet on a different platform, he won, I didn’t. Same bet different platform. I contacted support who said it was filed correctly. Complete scam!

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Very poor still i haven’t received my withdrawel from a week ago , I have sent document just to get auto reply and nothing 5 days later the lack of customer service is shocking for a bookmaker that claims to have a gambling licence and abide to the laws and rules, I’m now at the stage where I need to contact resolver and IBAS and consider court action as emails simply you won’t get a reply.Update day 7 no email reply from the BETWAY team they are ignoring all emails and complaints so now having to force issue with legal action, i mean how hard is it to respond to a email within 7 days ?

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Another rant and rave This casino is honestly one of the worst casinos I have ever been on regarding there customer service I have been waiting over an hour to talk to someone on live chat for then to be disconnected at 12 in the que to then try and contact them through email to get a response that they don’t monitor there emails no more to then try live chat again to be bumped to 45 in the que it’s honestly such a punch in the face from them I only want to know why I didn’t receive my super spin on the prize wheel but it’s almost impossible to get ahold of anyone from Betway

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I’ve been waiting 6 days for my £2000 withdrawal. They said because my gamer name was Ken, which is short for Kenneth, they couldn’t pay onto the same card listed as Kenneth they can take money fine from until I explained this name diffence. A simple thing a child could work out. I verified my account. Absolute joke. No other casino has done this. They’re adviser sergio told me things will be sorted the same day and nothing happens. They’re holding onto the money I won and trying to avoid me. Suspicious.

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I made a withdrawal on June 4th and it’s been over a week now and still haven’t received the funds. On the app it says processing commenced. Upon getting in touch with chat support. They said our operations team is further reviewing it and will reach out to you if anything else needed. I haven’t heard from anyone yet. It’s really frustrating now.

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It is one of the worst bookmarks I have used the odds are the worst going if you win it takes couple days to go in your bank stay away

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A company that permits fraud.My debit card has been used through this company, although I do not have an account with them. I have been emailing for over 6 weeks and no one has investigated this.I have provided my bank statement showing the transaction dates and amounts and I have provided my card details. This morning I received a request for the same information, of which I have provided 15 times.This company permits fraud and does absolutely nothing to combat it. Zero hope of betting my money back. Avoid at all costs!!!!

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Can i just say, Im not sure at all why all the bad reviews? Ive only used them now for three withdrawals and each time ive gotten my money within the same day. It does say soemtimes it takes up to 2 business days. but ive had completely no issues at all. i had one instance where it did take my money for a bet, i lost connection, i won the bet but i actually didnt get the winnings. so just make sure you have stable WIFI. other than that. very happy with them. they do Not deserve only 1.8 star reviews.

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I’d give 0 stars if I could I have quite literally never won a thing on this scam site in years of playing it’s exclusively 25x scatters if you even hit one I have 0 clue how this website is as big as it is completly baffles me. And don’t even get me started on support I waited an hour to get into a chat then immedialty got disconnected cus I said f…

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What a scam site play 500 pounds live roulate not even win one single bet .they spin sometime very frist not even see which number come .when don’t put bet they give nice spin .just avoid this site .all grumpy people did spin no table .35 people this time no body win nothing .they not even pay out 1 pounds. Just avoid this site .

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Dang! Today they won’t let me bet more than one dollar on any bet! I have no clue why. I’m not a big winner long term. I have won 300 in the last three months though. I’m guessing that must be why. No communication from them why. Hope they let me withdraw my balance since the money is now useless on their site. Our state regulatory agency needs to review their license.

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My money was withdrawn from my Betway Account without my knowledge

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Scam site keeps emailing me asking me to change bank details as they can’t pay withdraw into same account I use to deposit! Can’t get through to customer service STAY AWAY FROM THIS SCAM SITE

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They have the slowest payout in the industry. I asked for a call from a supervisor, and I got a call from a low level employee. They said the supervisors would say the same thing as they did. I said I would like to hear that from a supervisor. They said a supervisor could call me in a week. They said it’s taking longer than normal because they are behind. Not my problem. It’s pretty cut and dry. The computer says I won, so give me my pay out. Rude, ignorant and patronizing. Don’t use this site unless you like to get treated like a 4 year old with a 20 IQ. I guarantee if they respond, it will be the same useless rhetoric I’ve heard 50 times already.

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they say my withdrawal has been paid in may 8th and by the T&C it should reach my bank account in +-5 days,Its been a month now and my withdrawal still hasn’t come to my bank account

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One of the fraud betting company. Few days back i played a bet on French open match any player to win a set by 7/6 and it happened in the 2nd set but I was not paid I’ve sent them the screenshot but still they haven’t paid my winnings. This company should be ban in entire world as they are fooling people.

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So I read all of the negative reviews especially regarding the withdrawal issues so was skeptical about using the site but with the deposit offer gave it a go. I won a few hundred pounds last night and wanted to withdraw, so I also came across the issue of not being able to withdraw back to my card with the same error message stating I need to deposit with that card even though I had deposited multiple times with it. So I selected the wire/swift/bank transfer option and added all my account details, used my local bank address for the branch etc and can confirm from withdrawing last night the money is now in my account so I’m extremely happy and had a great experience. Maybe others facing the same issue try the bank transfer withdrawal option. The games have been great, I’ve received lots of great offers and daily spins and overall have enjoyed my experience, although I do agree the payouts/bonus rounds aren’t as good as some of the other leading sites but that’s the risk you take with gambling. I will certainly continue to play and hopefully the withdrawal to card issue will get resolved in the future. One last point is that the chat help is absolutely useless it’s an automated bot and isn’t of a great help unless you just have a genuine query/question. They aren’t a scam site but do have a few issues that would really help them to get more customers and better reviews.

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DO NOT UNDER ANY CIRCUMSTANCES DEPOSIT MONEY TO THIS FRAUDULENT SITE IM STILL WAITING A YEAR LATER!! Betway have lied on multiple occasions to withhold my winnings and when caught out in the lie they then make up another false reason as to why you have not been payed! Fist it was name in the card didn’t match witch I priced ri be false then I apparently deposited with a 3rd party account which was also false they then confiscated my winning based on there lies Discussing company don’t expect to receive winning because you will not! I will continue to upload the truth about this company to help others not be SCAMMED BE CARFUL PEOPLE USE ANOTHER WELL TRUSTED WEBITE

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It doesn’t matter if they are doing bet $1 get 1000 in bonus bet , as soon as you bet your money is gone whether you win or lose your money is still gone , win some money three weeks ago , tried to withdraw my money , go an email about a day later saying I was using vpn ???? Never used vpn they asked me to prove some documents which I did , and now no response , I have contacted them so many times and I still can’t get my money , this is really starting to annoy me , I will dispute my money that I deposited, this is a waste of time , RUN AWAY THIS IS LITERALLY A SCAMMING BETTING SITE

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