Betway Review

Betway used to have decent customer service, but this has gone out the window. Good look trying to contact them, a complete joke of a company.

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The customer service is very very poor….they say they go the extra mile to help someone I had been waiting 3 hours and still no response…I would.advice who ever goes on the casino games DONT!!! …THERE PERTAGE ONLY PAYS 2OPERCENT OUT OF HUNDRED …They need investigated ripping people off… to the higher authorities …no wonder they make.a lot of.money deceiving the customer

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Do not use this company . Is a scam !! STAY AWAY FROM THEM ! They ask you to send documents with proof of an adress + ID and then after you send them the mail , you get a message back saying that they are not using that email adress anymore ! SCAM ! SCAM ! SCAM !

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TERRIBLE. after nearly 3 weeks my account doesnt work. It take 15 days to change a date od birth then you cant deposit because their system doesnt work. I waited 2 hours to talk to customer services and they do nothing. A gambling site where you cant place a bet

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scammersdeposited 10£ then locked out no answer from live chat after 2 days trying so im now down 10£

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Website is for the biggest scammers in the world I hade faith but real real scums do t ever put 1 cent you will just waist your time and get your money taken scums of the earth go work for a living instead of robbing people you low life scums life is rounds the world turns don’t worry each get what they deserve you robbers

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Withdrawal done 14/05 still not received cannot contact through email not chat. Biggest joke ever must be dodgy going on with this company avoid

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Still same u do deposit after deposit after deposit u will get win 3x what u deposited but after u deposit same ammount 20 times , games dead af , all site is lagging hard stealing money from peope cant even fix lag issues

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I’m also having the same issue with them!! I deposit through PayPal and then when I try to make a withdrawal to PayPal it won’t let me do it! I’m very disappointed with this company as it’s also impossible to get through to customer service to get any help!! It’s effectively taking your money and then not allowing you to withdraw anything! This can’t be right.

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Just to echo what everyone else is saying. Very easy to deposit, impossible to make a withdrawal. You will get a message saying that “You need to make a deposit with this method before you can withdraw to it” despite the fact that you will have already made the required deposit. Making it impossible to withdraw any money.Also the customer service is very poor, leaving little hope of ever being able to receive your money back.Any deposits made with Betway will be lost.DO NOT USE THIS SITE!

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I have prrof their 4 to win horse racing promotion is fake i won by getting all four horses correct but it says no winners so if nobody else got all four correct then i should of got the money but nothing there saying i didnt win even tho they told me i had all four winners

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Please please please read this and the many other reviews before signing up with Betway!!!!I have finally managed to retrieve my money so I’m fully happy and aware that Betway will ban my account. I can’t complain about the website functionality. The betting and casino games work fine, the rewards they offer require silly gambling to unlock but although it’s poor, it’s explained. Their live support staff are powerless but polite, not you’ll ever get to speak to one.So why 1 star?Deposits are easy. Withdrawals almost impossible. If you try to withdraw money,bit will take at least weeks. But also Betway have a habit of Suspending withdrawals and not telling you. They will do whatever they can to ensure you don’t get any winnings.Communication is a joke, no email or phone options, just the dreaded Live Chat function. You will need to wait for at least 1-2 hours to get through. Fear not though as you won’t have to wait as it will disconnect during it. You won’t know that though.Live chat agents are friendly and polite and they look in to your account and refer it to the relevant departments. I honestly believe this happens. But these departments don’t do anything and the promises of communication won’t happen.I finally got my money out after just under a month due to emailing the manager. After many polite and pointless interactions about money retrieval not making any difference.As you can imagine this email was less polite, more formal and made clear that legal action would have to be the next step.If you are like me and want to gamble, then there are many sites that are legitimate, regulated and functional.Betway however are a complete joke and Id fully expect them to cease to trade due to the unethical and disjointed way that is run.Avoid, please do yourself a favour and avoid

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If I could give them a zero I would – honestly wish I had checked the reviews before using! Have been trying to contact them since the 8th of May regarding a withdrawal which they won’t give me, only to be told everyday on the live chat that I will be contacted in 48 hours (16 days later) no response to emails and when going back on live chat they become sarcastic and rude just refusing to do anything other than tell me to keep waiting! Head and shoulders above the rest in the industry in the worst possible way!!! Avoid them

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I won $3,106.63, but then my account got suspended, and they deleted my funds because I used a relative’s card to deposit. They didn’t even ask me for any proof or anything.

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Do not use betway you’ll win money and they won’t let you withdraw it no problems depositing but when you try too take it out they say you need too deposit first even tho I’ve done it numerous times.This is blatant fraud and like many other peoples reviews I see it seems too be a pattern, I am going too report this further I wasn’t aware that you can pursue betting company’s for fraud and rightly so

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Live up to their terrible rating. They ban you from promotions with no warning or even an explanation. Rubbish company, would not recommend.

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do not use. Their customer serices are non existant. supplied a new address 14 days ago and still not verified my account. Joke of a company

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Alert to anyone considering using betway casino . DON’T.Betway will steal your funds.They stole £30 from me 2yrs.I tried everything i went through their complaints procedure got nowhere then adr.resolution.got nowhere.its not even money i won its money i deposited and never used.Spread the word betway are bad news.my real username was albee3 dont try and tell trustpilot i was not a valid customer thats how low this outfit will go for £30 stay back troops you have been warned.albee3

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My account had an investigation after about 3 years, the bets were settled, now since May 16 I am waiting for the payment that hangs, to get to the chat is a tragedy, email is no longer supported.

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Another site that’s decided to take me off… reason I found this out. Because it knew I had account before .. and it’s took 2 months off letting me gamble … losing a lot off money in mean time … surely this can’t be right. BETWAY CANT NOT BE TRUSTED

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Disgrace. Do not use them or fall for the ‘we’ll contact you once we’ve reviewed your account’.. I was told that months ago and never had even a hint of an explanation as to why can’t get into my account.Money in the account which I cannot get in to withdraw, and a deliberately impossible customer service function.Bandits and pretty bad that they are still allowed to operate.Reporting to IBAS, media etc today. Hopefully others stay clear from now on.

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Unable to make a withdrawal keeps saying make a deposit with my card which I’ve done this is a big brand betting company should not be having these problems emailed them and received an email saying mailbox not monitored won’t be responded to refer to there on site help which is a joke poor site won’t be wasting my money on here again!

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Why do I need to beg, everytime I qualify for free bets? Unacceptable.I bet £25 to qualify on free bet club this week and have not received my first £5 free bet today. Unacceptable!Don’t bother trying to make contact via the Betway app,,,,,, a total waste of time. Always complain via Trustpilot to make other people aware of this unreliable betting site!Well, well. Problem resolved, turns out I was not eligible for Free Bet Club. Absolute nonsense, everyone is eligible as long as they bet the required amount of £25 in the specified time scale. I was not even informed that I was not eligible because if I was, I would have spent my money elsewhere. I have now closed my account, take heed people and spend your money elsewhere. Stay away from Betway!

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Scam, 500 pound deposits as a new customer, and 3 free games and all empty

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Hi there, your website yesterday allowed me to make an account and deposit. to which I am with GAMSTOP. So it should of never allowed me to create an account Now I have lost £200 on your site and now I cannot afford my rent. So now I am in deep concern STILL NO RESPONSE

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I have been using Betway for a long time and was satisfied until recently. On May 12, 2024, I withdrew $265 via Interac, and on May 13, 2024, it showed as paid. However, the email link expired in less than 24 hours when I tried to cash it in my account. To resolve the issue, I spent 8 hours trying to connect with a representative through the chatbox, but to no avail. As a well-known brand, Betway needs to improve its customer service to ensure high customer retention. There are no ways to resolve issues.

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Still waiting for my 2 withdrawals one from the grand national

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Worst customer service as they have none. You have to dig deep to get an agent. All agents are rude. They have claimed that 169 cad withdrawal is not going to be paid.Unbelievably they are saying I made a dispute in 2015. I did not and Joebow owe money making a withdrawal request in the aforementioned happenstance? They are creepy. Straight up are not paying me.

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Iv just put a withdrawal in today reading these reviews I hope I don’t have a problem. But the game play in the slots is one of the best Iv played I’ll leave another review when I receive winnings

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They asked me to send them my documents once again. But then continiued to IGNORE me without answering!!! Betway team IGNORE and SCAM their clients

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Unable to withdraw money despite account being verified. Unable to get onto live chat. Tried to message on Twitter but answers to questions are not allowed a none or no answer. Will take up with Ombudsman.Betway, I’m not sure where your private message is as I can’t find it anywhere. Please advise.

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Terrible way of treating customers. I have set up my own spending limit based on my afford ability. However Betway will not respect it, but imposed me their own limits without consultation which is rather annoying.

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I have been waiting over a week for a withdrawal and spent hours on the chat with no help period. Not sure if this site is legitimate anymore.

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Shocking company. Won bet, didn’t recieve the payout. Phone numbers don’t work. E mails aren’t monitored. Three hours and counting for a virtual assistant. Avoid at all costs.

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Waited over 4 hours in a queue that doesn’t ever go down my friend joined the same queue as well once you get within 5 it won’t go down anymore their customer service is a scam. I’ve got all the screenshots if anybody wants to see them. I withdrew in January and still haven’t received my money and nobody can resolve it so I’ve told them to shove it up there bum and I’ll let everyone else know how much of a scam that company is. Avoid at all costs !!! there’s so much better ones out there. All this time I’ve wasted just to get my own money I’ve gave up and letting them keep it and just deleting the app and gonna warn people to stay away at all costs absolute scam !!!!! All the reviews say the exact same thing. Then they will post on here they will be in contact but we all that’s a lie.

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Do not use or play there promtouons they are very fake especially there 4 to win horse racing game i got 4 correct so i won but refuse to pay out fake promotions terrible site

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I’ve am still waiting for my withdrawal from the grand national I’ve emails several times been in chat 4 times but give up after been 49th in the Q stopping this site to much stress

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Customer Service queue is so big it might as well not exist. Boycott

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So i have Been trying everything to get in contact with the support, but it seems like there is no support, only a random chat robot that just post random answers that has absolutely nothing to do, with What im askingGood site to Bet, easy to deposit, but nothing but problems when you want to withdraw or need support – then they dont exist

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Hey. I submit my withrawal last May 11 2024.and its says already paid Today. But until now i never recieve any payment from betway. Remember if we lose you’ve taken our money right away but if we win you have to pay us. Be fair mr Betway!

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Last night I won two bets and they were set as “voids”. Contacted customer service and after a long wait, they informed me that there was an error in the settlement and that it would be corrected by sport traders. Usually in these cases(Not the first time) it takes minutes to be adjusted but now Ive been told that there is a technical issue regarding the system that settles bets for that match and that there would be a delay and that I would receive an email when fixed and am still waiting hours later. On many occasions, Ive had bets or parlays set as losses or void when in fact they should have been set as a win. Ive had to contact customer service for that reason a multiple occasions to have results verified and reversed, which is absolutely nuts in my opinion, especially coming from a big company like Betway, whose name is featured on playing fields, team uniforms all over the world. And on top of that, at times, there can be delays of hours, days at times before you see that money rightfully come back to you. With no other betting platform, Ive had so many issues regarding bet result mistakes. I believe it is no accident that this happens so often and that customers around the world are being duped. 100% not trustworthy.

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Bwtway is a joke ,I only won a few thousands once after playing for how long now it’s like a loan I pat back ,but I’m done wasting my hard earned money

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Its been over 3 weeks and they still have not released funds. It looks like this platform is a scam and I’m escalating this with local authorities. They contacted me back and told me they released the funds. They are wrong, the transactions are showing as pending still in my account. The transaction numbers are 320462539 and 320456967. The total amounts are $1,045.65 and $1,633.93. I have sent countless emails and gone without a response and trying to get ahold of customer service takes about 6-8 hours where they just say they are not sure why these have not been sent and they are reviewing my account.

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They have done something to my account. Today it says I have no promotions! I am owed 150 free spins, £15 free bet and £10 casino bonus for all my wagering between Monday and Thursday. It says there is no free prize wheel now and it has not paid my prize wheel spin for depositing today. Customer service doesn’t exist! There is no phone number, no email address, no way to contact them other than their live chat. I was number 28 and waited 3 and a half hours to get to number 6, when I got to number 6 it stopped going down. I have no way to contact anyone! You obviously have one person recruited to cover your 100+ customer queries a day and the majority are not getting heard let alone resolved. That makes it very clear you care absolutely nothing about your customers. I don’t think I will be depositing again. It is also true what another reviewer said about withdrawing. It doesn’t let you withdraw to the deposit method you deposited from, it only lets you withdraw to the FIRST method you used to deposit which is ridiculous.

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Bad site don’t deposit on here, can’t even withdraw winnings and emailed them and they said can’t respond to my email. Disgusting. Ombudsman will be dealing with this matter.

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Reading all these negative reviews I was so scared that I wouldn’t receive my withdrawal but had no problems at all.Very fast and trustworthy site,you just need to be patient.Thankyou betway,you have made me a very happy lady!

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I would give you 5 stars and if you can answer my question at the end my next review will be all 5!You have an excellent website easy to navigate very favourable odds and you have processed bets promptly and sent funds back quickly.My one issue is i have tried to contact on Live chat over the last few days and the queue has been over 50 long or shorter but when you get to the front no agent appears.Do you have an email address?My query is Sheff Utd were relegated and I have an unsettled bet on that market do you know when this will settle.

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BEWARE OF FAKE GOOD REVIEWS I am convinced betway is paying these people or they are fake accounts. I provided what they asked for from the start, and they still delayed me. My $10000 withdrawl took 8 weeks and I just today got only $9000. I bet they’re gonna steal my $1000 for all the bad reviews I put, they deserve it and much more. They really think im gonna stay silent, the amount of reviews I will leave them guarantees they lose customers. These as****** reply once a week, they consisted asked me for the same documents and even when I sent it, it was like I sent it to the trash, they would disregard my documents and ask me to provide more. Complete nonsense, and some as******Said he provided all the documents and didn’t have a problem. That’s a 100 percent a lie, I’ve been though there verification 3 times and when I finally got a big win I had to deal with this stalling tactic. In all actuality, I had won $30,000 but because they stalled so much I ended up losing $20,000. I refused to walk out without a win and withdrew the 10 thousand and it was a nitemare, I will never use this site again.

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Never got any response from a person just automated replies. Live chat its impossible to get through over 8hrs I’ve tried with no luck. Raise a complaint and still get sent back to help page which is useless. Landline won’t answer there is literally no way to get to speak to anyone. All I want is my withdrawal put back onto the deposit method as there site won’t let me change the method even though was used to deposit on the same day. What does it actually take to get a response and solution to my problam

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Can i please get a response from you betway??? Live chat is impossible to speak to anyone butba bot. And your email address is no longer accepting emails.

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