Betway Review

Opened an account to bet on grand national.Account has been locked since then. Live chat is over 6 hours’ wait. Terrible service and really stressing me out as an 82 year old. Give me my money back please. Username is Dottiep3

Reply

Horrible company.After I requested a withdrawal. My account was placed under review. They requested documents and I provided them with everything they requested. After that the requested I get my husband’s income tax returns and send them. Which is ridiculous as my husband is not on their platform and has nothing to do with this. Now they blocked me and refuse to release my funds. I have emailed them several times and they still do not reply to any of my emails.

Reply

It’s system happy to take my deposits but won’t return my winnings. It’s telling me I haven’t deposited with the method I’m trying to withdraw too which is utter nonsense as it’s the same method.My money is being held against my will

Reply

Username:chundybee Great games but withdrawals take so long. My withdrawal has been on approved to be paid all day

Reply

How on earth do you get in touch with customer service?? For weeks i have missed severao free bonus bets that i have earnt.Live chat is impossible to actually talk to a real person, compared to 99% of other similar sites this is by far the worse.

Reply

I’ve been losing for years. Had a few winners in the last two years and now limited. Absolute bunch of losers. Many better alternatives out there

Reply

yeah i try it for u guys that u dont need to , after depositing hundreds pounds u i get 400 win after first big win in half year , it not giving a single good bonus or anything at all , just big scammer site dont go play on this if u do , withdraw everything after big win and dong go back never again

Reply

I Think the sign up bonus and rewards are Worth the money and they are worth it.I have played on Betway for a few months now. The withdrawals can take a little longer than most sites but not that much longer.. I have withdrew from them 4 or 5 Times and Have had no problems at all.. Today is my first withdrawal to PayPal as I normally withdraw to my debit card. Hopefully it will go through sooner But will keep you all updated(it is bankholliday also) :)… spoke to yakeen as my withdrawal to PayPal has not been processed yet and it’s been 12 hours. (It does say 24hours to be processed..well from 2-24 hours)Betway take 24hoirs to process it and the it can be 2-24 hours just to update and let you all know. The live chat person was helpful it said 54th in que yet I was only holding 2-3 minutes so do not let that put you off

Reply

Upgrade to Fraud company and allow fraud to take place on bank cards, refusing to assist and consistabtly disconnecting chats and ignoring emails. I have been reviewing my bank statement for the past year and I see alot of transactions to betway that I have not authorised. It seems my card details have got into the wrong hands and various debits have appeared over the past year.My bank helped me recover some transactions in February time but have not been able to recover the remaining transactions due to late reporting. I reported this issue to betway 10 days ago. Was told their operations team would get in touch within 3 days, which has not happened.I do not have an account with betway.My bank have now placed a block on betway so that future payments are not taken from my account.I find this overall experience absolutely stressful, to find such a number of withdrawals from my bank account. I have asked to speak to a manager on live chat and the agents just disconnect the chats, as recently as this morning (speaking with Jane).This organisation do not take fraud seriously!!!I have given them the card number used. I have also provided them with my bank statements showing the transactions debited.ukmanager email address has been emailed 10 times in the last 8 days. Not one single response.Gangsters, conmen!!! Avoid!!!

Reply

Terrible customer service can’t get through to the spending hours on the chat to be disconnected haven’t received my free bets give this site a miss. Trust pilot team 10/10 solved problem within a hour

Reply

Sports betting is poor. Odds aren’t competitive, bet builders are never accepted and the site doesn’t track/settle bets in-play.Casino is even worse. The return on multiple games is shocking, and sessions are very one sided which kills the experience. Table limits can also be added to games randomly, so despite having £100 chips as an example, the table limit will be £10, so half the game cannot be used.General account offerings are also poor. Abysmal rewards, does not offer a NET deposit limit, and it’s almost impossible to get past the chat bot and speak to a real person when you need support.I’ve used the site for many years but it’s regressed massively. Of the ‘big name’ sites in the UK, this is arguably the worst right now. I’ll be closing my account.

Reply

Now to start , I don’t bet often and so when I placed a bet and won 900$ I was wondering how come it took a few days to withdraw the money whereas others it took a shorter amount of time. So, I did my reasearch and saw all the never comments and I became skeptical and wary of the situation , however I’m here to say that as of right now I have nothing bad to say about this company since, I’ve withdrew money twice and received it in a timely manner. The process was smooth and there was no complications at all !

Reply

Betway is still using a number that doesn’t exist. Also an email that doesn’t exist. Please cancel your account with this company. My mum is 82 and she is getting really stressed about it. Her username is Dottiep3

Reply

I gamble everyday on 20 plus sites over the years.Small amounts.. but I usually play big bass games so after probably a million spins I’m pretty confident I know them well. Unlike others, (rising rewards, fishin pots of gold) it’s not hard to get the bonus round on pragmatic games even if it’s a dud However on joining Betway i just can’t get the bonus round on big bass secrets of the lake or amazon xtreme despite over 500 spins on each..I’m pretty sure they are turned off. That’s from vast experience of the game. Aside from this they didn’t honour the sign up bonus and love chat blamed me for itAlso keep getting kicked out of games with “technical errors and average want for customer service is 40 minutes so all in all not a good site for how big they are

Reply

Absolutely atrocious. Never using them again. I made a bet for my elderly parents on there card on my account for the grand national and my dad chose the winning horse, but due to “terms and conditions” you can’t use another card to deposit on your account who knew? It’s daylight robbery. My parents are avid national fans and only make a bet once a year, but I now have to tell them they didn’t win! Shocking! I will never use Betway again and their customer service is shocking. Can’t ever get hold of them apart from hiding behind chats in which they hang up on you. It’s disgusting and I will be taking to ombudsman..

Reply

As soon as you start winning, they reduce your betting stake. They are scammers. You always loose, they always win. SCAM!————————————In answer to your response, how about your reply my emails!

Reply

A lot of negative comments from people but from my point of view if you provide the right details from the start for verification there isn’t an issue. I won more than I’ve deposited and the winnings I withdrawal from Betway are in my account within 48 hours. One withdrawal was $5k and the $400. So larger or smaller isn’t an issue. I rate Betway highly for service and payout. 5 stars from me, keep up the good work!

Reply

i have just spoke to someone via live chat and i asked about my withdrawal of £2600 and i have won yesterday i was told its being processed at the end stage should get funds by Friday, then just now i have been told there charging me £950 as a chargeback now i work in a bank and fully aware of what that is, i have had no other issues with any other gambling site except this one. now there telling me the chargeback has come from bank which is impossible as i work in the bank and there is no such thing on my account. I have spoken to a family friend who works in the gaming commission

Reply

My mum opened an account to bet on the grand national. Her account has been locked since then. Customer service via live chat is over 4 hours’ wait. Sent the verification and still locked. Worst customer service she has ever experienced. DO NOT OPEN an account with these amateurs. She can’t close the account as it is locked. Live chat said it would be unlocked once verification agreed. Over a week since these were sent. No change. This company should be closed down. It’s terrible

Reply

I did a withdrawal of 250 from my winnings and for a very long time it was hanging indicating withdrawal and then suddenly disappeared and never reached my bank account nor was it returned to my betway account . Customer service never accessible and they don’t respond to emails . I WAS SCAMED

Reply

My username is meshakarul. This is one of the worst betting site ever. Last week after my review they asked me to submit the documents. I did but still they have returned my money back. Literally it’s a robbery . 100 and 110 pound deposit of mine on april12 disappeared inspite of submitting all the bank statements and etc. pls everyone stay away from this people. . Betway is a SCAM. I lost 210 pounds just like that

Reply

What happended with betway? They were by far my favorite sports book, and then all of a sudden:1) boxing disappeared from their sport offerings2) my withdrawal disappeared, haven’t received my money in weeks3) it’s impossible to get a hold of them. No phone, no email, just a live chat that will take you a minimum 5 hours to reach someone (I tried to wait a few times but who can wait that long)Seems like it has just been completely abandoned.

Reply

Stay away from betway you will get no help!!Seems impossible to get any help what’s so ever!I can deposit money but when it comes to trying to withdraw my funds into my bank it’s not showing the card I used,I’ve been waiting for hours in the chat but I never seem to get through to anyone as the number I am in the queue doesn’t move after number 5!!!!

Reply

The money in my account keeps disappearing and betway to say it’s somebody sharing the account with me but I don’t shaŕè and I warn people don’t use betway they betray people I0

Reply

Been with them for over a year . Went to withdraw winnings last weekend . Now all of a sudden they need to see utility bills to verify my account . Never had an issue before , I’ve sent multiple emails with no response , I sent them my bills ( which is crazy to me , and still no response !!! I won’t play another dime with them

Reply

Horrible company.After I requested a withdrawal. My account was placed under review. They requested documents and I provided them with everything they requested. After that the requested I get my husband’s income tax returns and send them. Which is ridiculous as my husband is not on their platform and has nothing to do with this. Now they blocked me and refuse to release my funds.

Reply

My deposit didnt when go truI deposited in this et@payper but he didnt put to my accountHow can i get my money back.Please help

Reply

It looks like they just take your money and NEVER withdraw your winnings!They do not have even an active email address or live chat (I spent 7 hours waiting there and ended up getting no response or help)

Reply

UPDATE: THIS HAS NOW BEEN RESOLVED VERY QUICKLY. GREAT SUPPORT. JUST WAS POLITE AND PATIENT. FUNDS ALREADY ARRIVED IN BANK. Not had any issues until now. Withdrawal was approved. Then changed back to processing with no warning. Now unable to obtain any help to resolve this. Quite disappointing. I will of course amend this rating and review once the issue is resolved.

Reply

Easy to deposit money but they make it as difficult as possible to withdraw it. Even sent screenshots to the Customer Support Team to show them exactly what was going wrong but they sat on their arses and did nothing. Verification Team approved my bank details to withdraw straight to my bank, and then sat on their arses and did nothing. Currently been assured that the withdrawal is finally going through. If it doesn’t there will be a fully documented complaint going to the Gambling Commission.

Reply

I cannot redeem my bonus free spins. I’ve tried everything from logging out and in loads of times to switching phone off and on. Tried live chat which never connects! Tried sending emails which always give the same answer! All “live chat and help” is always autobot and just gives same answers! I’m going around in circles!

Reply

Same with other peoplet they just like to take your money and NEVER withdraw your winnings!They do not have even an active email address or live chat (I’m currently waiting their reply and has been doing for few days now , not getting any reply from them!)

Reply

Betway shut shop in India, packed up, and moved on, leaving users who had registered and deposited money in their accounts in a tight spot. The thing is I too had money in my account and they had been showing a message till not too long ago to contact them on the email for a refund right when you landed on the site, which ended up being a bogus message as you don’t get any response post repeated emails to honor the refund.All in all, a fraud platform that grabs money and bounces. No accountability. Shady practices. Save yourself the inconvenience, time, energy, and money. Betway is a dishonorable business, lurking as a legit betting platform.

Reply

worst site ever,careful people i withdraw 6600$ they writed paid in the site but i never took the money.they steal your money and forget the winnings careful careful

Reply

It’s been over a month now and still they have not sent me my money. $10,000. This site is absolutely trash, they sent me 6 emails all asking me for my documents to verify and when I send them the documents, they completely ignore what I sent them and they send me another email asking me for the same documents. I only get replied to on Sunday which tells Me they are purposely ignoring me and retaliating against me because of my negative reviews. They deserve every bit of the negative reviews, they are legit scumbags, all the people working at betway are scumbags, and whoever from betway reads this, just know you’re a scumbag too. I refuse to send these as****** any more documents, they have all the information they need to verify my account other than my ass hairs. Whether they like it or not they have to send me my money. Players beware, do not play at betway, they are scam artists and they pay for good reviews. Some moron Emma stone said she received her withdrawal in 48 hours, total fabrication, it’s a minimum 72 hour processing and if lands on the weekend, it’s gonna be 120 hour wait to get your money. Better sites out there that send you money instantly, in less than a few hours. Betway should change there name to betscam.

Reply

Worst site for entertainment on the web. It’s a scam site nothing more. No chat support. You can tell what their motive is and it aint entertainment. Better to check into legit sites. Read all the other reviews and youll see. Do your research before you join.

Reply

I made a deposit and won 87 euros, but when I wanted to withdraw, they asked for proof of my residency and said it would be reviewed within 24 to 48 hours, and nothing has happened yet. Their ratings on casino sites are good, but they have become bad because a lot of people have reserved some money

Reply

Agreed they were pitch perfect when they were active in India but all these problems started after they were banned in India.Till they were active my ratings was **** . However one has to stick to their modes irrespective & move on.These kind of issue’s will mar your image.Coming to the point that my withdrawal of Rs.30,000 isn’t still cleared & they are fodging me ne ftom 2 long yrs which has irked me.I have provided my transaction reference number/id & relevant bank statement further to make their job easier to fulfill my desired request with practical result. I have complained to ecorga dispute international forum & finger’s crossed who is what.Hope thing’s will get solved & again i stick to my word’s that player’s from India to be cautious & not to become another prey.I apprehend my tongue in cheek decision/verdict without mincing my harsh word’s.

Reply

Terrible , £100 pound played on a £1 slot finally opened the top bonus and received 0.20p in winnings. What a scam please avoid at all costs. The R.O.I is diabolical on slots easily the worst gambling site out there . Oh and good luck getting any help from the online help services they just dont want to no.

Reply

Absolutely diabolical. Had a bet on the Grand National, won. Wanted to withdraw using the card I paid the bet with. Betway said I had to use bank transfer instead. Put in my account details and the money disappeared. Only way of contact is live chat that crashes if the queue is too long.They say I need to provide them with a bank statement and ID but not given me who or where to send this.CON MERCHANTS – AVOIDEdit: Customer care aren’t available by email as Betway’s reply suggests. I just want the £21.63 I won, by the method I paid the bet (debit card). I shouldn’t be prevented from doing this.Customer care have insisted on me providing a bank statement and ID, they aren’t dealing with anything. I just want £21.63 on my debit card – that’s all!

Reply

I wanted to withdraw my balance if $11.49 and received a message that the withdrawal was complete and successful. Yet, I only received $10.⁰⁰ in my account. I feel Betway is a dishonest company and I do not trust them any longer.

Reply

listen to me gambling brother do not i’ll say once again do not wager real money with this sportsbook they are real scammers mf crooks .they will take your money but try to withdraw your winning you can’t the sportsbook won’t let you they think there smart but you would be 100 percent dead wrong your dumb as FFFFFFFF you want the gambler to keep betting because you know sooner or later you better will lose it back tothe sportbook you won’t let the client withdraw his funds i’m Dilaudid8

Reply

Worst ever money extracting fake app ever.They aren’t traceable,alway’s you get automated response for your mails & no intrntions of settling the past dues inspite of sending countless complaints via mails.This issue is going on for 2 yrs but no solution till date.My cry has fallen to deaf ears.Dont fall for this fake app & don’t become another prey.All the relevant evidence is given to their satisfaction but they are playing with us around the bush.

Reply

I deposited 100 and 110 pounds on April 12 through bank transfer. They took the money but never credited it. Could not ever reach customer care. The worst .. waited for chat for hours but no response . Sent email with statements and proof still no response . Pls stay away from this . They don’t bother . Literally my 210 pounds gone

Reply

Improve your support team because there is nearly impossible to chat with the live support, what a joke of site, betway you sucks, be better

Reply

I would strongly advise against using Betway based on my recent experience. After signing up and depositing £10 to take advantage of the “Stake £10 & Get 125 Free Spins” welcome offer, things quickly went downhill. Despite receiving an email confirming that my account had been verified, I was abruptly logged out and informed that my account was locked when I tried to log in again. No explanation was given for this action.Attempting to resolve the issue, I contacted customer support via live chat and ended up waiting over 8 hours. Initially, I was told I was number 48 in the queue. 6 hours later I was number 1 in the queue. Then finally after 8 hours of waiting in the queue, I was disconnected without ever speaking to a representative. This left me with no answers and no way to access my account or recover my deposit.Given the lack of communication and the extremely poor handling of customer support, I’m left with a very negative view of Betway. It’s unclear if or when my account will be unlocked or if I will be able to retrieve my deposit. If you’re considering Betway, it might be wise to look elsewhere.

Reply

I wish there’s an option for “0” stars. I been sending so many emails and no response from this company regarding the money I deposited and was never applied to my account. I tried contacting their live chat and theres over 74 people in Que!! I just want my money back!!! What a scam site!! I will not recommend this casino online!!!

Reply

Created my account, deposited money and all of a sudden my account has “incorrect logins” SUPER FISHY. Avoid Betway at all costs.

Reply

One of the worst experiences I ever have with the customer support. I have been waiting on live chat for almost 8hours and didn’t get a chance to talk. Account got locked once the deposit have been done.

Reply

So yet again appalling customer service every time you get a reply from Betway it takes them another 7 days to reply I sent them a clearer document and they have now told me they will look at this within 7 days absolutely embarrassing why it takes 7 days to look at a bit of paper I will never know. Apparently this is with them prioritising my complaint I won’t give up and you will have to pay out eventually delaying the process won’t get you anywhere STAY AWAY FROM THIS COMPANY!! Absolutely shocking customer service. Sooner they get shut down the better

Reply