Betway Review

Once again another week where promotions are not given. Still zero response to any of the several issues i have raised. No longer helps that there email is now non responsive and dont even try live chat. Absolute sham of a company. Have some respect and decency for your customers for christ sake.

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I placed a bet upon a Basketball Game when the point was 80.5, then the offer was 78.5 and I placed a further bet.Then once again it was offered at 76.5 and I then placed a third bet.During the period from bet 1 until bet 3 no points had been scored.When the Game finished at 80 points I logged on and checked my Account.Bet two had been changed to 80.5 and settled as a loser.I’m extremely unhappy as I know I hit my bet on 78.5 and this is not the First time that this has happened.I sent emails and as usual none have been replied to and why the Gambling Commission allow licences without proper UK telephone numbers or Emails needs to be changed and raised.

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So all the messages you receive from these and automatic so you are not even speaking to no one, it all a waste of time if you haven’t used these don’t start as they will rip you off or at least try. I’ve gone to the bank and explained the situation so I hope to get my money back and hope that they alert the authorities about this app and shut it down

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There is something majorly wrong with the way the slots operate hete compared to the likes of Betfred, Ladbrokes, Virgin, and Sky. The same games on betwat are guaranteed to perfotm poorly on Betway, almost as if the RTP has been alteree in their favor.I performe an experiment to test this and ran the same games on each of the above sites simultaneously to gauge hoe much play you get; We recorded time stamped screen recordings play for play yo send to the gamblimg comission. We placed 50 pound on each and set a maximum timelimit of an hour, with a steke of 50p.Betway – Produced no wins, money was gone, in 20 minutes. The game also glitched, with the remaining reels spining for much longer when it looked as though sonething may drop, this happened everytime.Betfred – At the end of an hour the balance was 115.50, perfotming badly at first before amping up at around 30 pound. No glitches spotted.Ladbrokes – 25.50 pound left at the end of the hour, no glitches spotted, though we would only see the odd 7-10 pound return before thr game would eat it again.Virgin – No funds remained and the gameplay lasted 40 minutes, simmilar to Ladbrokes this site would deliver small wins that kept you below the initial deposit, but nothing thst woilf ever take you over.Sky – 72.50 balance at the end of the hours, no glitches, would pay bigger wins than the previous 2 providers; our largest was 25 pounds.

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They ask for lots of documents. But when you hand them in, it is like talking to a blank wall – no one answers your call or email!Forget about your money. Unfortunately, I had a very bad experience with Betway.

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Ridiculous, should of got deposit bonus upto 50 quid, and 125 spins but didn’t get deposit match , cs is terrible, spins are just as bad

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I can’t withdraw, it let me deposit and whenever I try withdraw its telling me to “make a deposit with this payment first before I can withdraw” which I already have now I won 300+ Now I can’t get my money..

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I signed up online and made a deposit required but thereafter was automatically logged out of my account and could not log back in. The only customer contact option available is online chat and after trying for 3 days with waits over 7 hours long, I finally managed to get a response in that chat facility. Due to this very poor method of contact and lack of trust as a result I requested a refund of my deposit paid. The customer service person named “Berndt” said that he will escalate this request and that I should allow up to 24 hours to receive a response by email,…..8 days later and still no response received ??????

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DO NOT USE Promotions sometimes working sometimes not, games, always same combination 0% win ( dead spins ) no ones looking your account management, if you have + in this company, be sure its not works anymore,this company just trying to catch you, after that takes down you and your deposits with 0% win its only your time wasted

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A truly dreadful company. They’ve blocked withdrawals from my account despite it being a verified account and trying to contact them to resolve is literally impossible. There’s no phone number and the help pages do their best to loop you back to the start. You can email support at betway as it advised on the help page but I’ve tried that a few times and no response. There’s no phone number but if you lie to the virtual chatbot you can get in a queue to speak to a human. The chat disconnects you unless you stay on the page, so I’ve now been on the same page for 3 hours so that it doesn’t disconnect and I’ve only gone from 51 to 16 in the queue and it’s been on 16 for the last 20 minutes. I’d call them absolute clowns but I don’t think that’s very fair on clowns. Now I’ll have to raise a case with IBAS to get my money. Please avoid at all costs, it’s simply not worth it. IBAS case raised. Edit: they replied to this to say theyve sent me a private message. They haven’t.

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There happy for you to deposit in money but can’t get any of my winnings out.They have my wrong bank account details it says it would go into your account that you deposited with but nothing paid.Sent emails no reply back as I tried to tell them that’s my old bank account.Also you can’t replace your old account to your new one.Can’t even delete old bank account details but you can add new ones.

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So after waiting several weeks for response, i went to email betway again and this time it says emails can no longer be sent to the email address. Live chat is useless as always disconnected as i get to the front of the queue. Still have not recieved any my free bets, and still no answer in regards to the slot game taking triple my stake. Which i have sent you the videos of this happening and you choose to ignore.

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My welcome offer of a free bet up to £30 wasn’t paid out. The “support” advisor replied to my last review and said they’re reviewing account.2 things. My bet of £30 settled and the wager £25 meter for free bets promo, progress bar, remains at £0 as well.Also my matched bet wasn’t paid out either.I DO NOT WANT THE FREE BET NOW.I am washing my hands off these criminals. They are taking food off our tables and putting it on theirs. They are causing untold amounts of stress, then they have the audacity to go to bed and get a good night’s sleep.I wonder how they do it. IT WILL 100% catch up with them. This is just a fact, and sorry for them when it does. I just hope they are spared real tragedy. No one really deserves what would be appropriate for these excuses of humans.I will check and see if they credit my account and if they do, that will be the exact moment I delete my account, I promise you!I will write a bad review very regularly too….

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My account was closed, and they said told the department that closed my they felt like closing it, Now don’t even processes my withdrawals.

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So here’s the breakdown. The app itself hasn’t got the markets available like every other platform. The layout is very old and if you’re into football betting this is not the app. However I did win a lot on Betway and am happy with my luck on the app However. This company does not run well at all. I’ve been gambling for 10+ years. They do not have a help line at all that you can call it’s closed due to “ Covid 19 “ which is an absolute joke. They’ve held a withdrawal up which is fine I’m okay with that. But the live chat is a robot that repeats itself.Every other gambling site has a live chat which you can speak to a human. These guys don’t pay for live chats and they don’t pay for help lines. If you’re stuck you just have to resort to leaving a comment on trust pilot hoping they get back to you. If you are a gambler your better off sticking with the other platforms because if this reason. Holding up a withdrawal and no way to contact them? Trust me guys Betway is not the way forward for longevity gambling All of the comments below are people saying they are owed money. And if they need to provide Information rightly so. But not being able to contact anyone and be left in the dark? FELLOW GAMBLERS STSY AWAY FROM THIS PLATFORM I will message again in a few days to update you all

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I made a deposit to my account but it didn’t reflect and it’s now the second day but my bank account was debited

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I have been a customer for many years and enjoy betways bonuses they give on there CASINO CLUB REWARDS.. Every Friday if I have earned any they appear on my account UNTIL last week.150 free spins missing. The terms say u have 72 hours to use them… Tried to contact customer service which is near on impossible … those 72 hours have now passed… and NOTHING has been received. Very disappointed..2 hours after posting this, betway email me and stated after reviewing my account 150 free spins was credited to me Friday morning and I have played them.. I emailed back saying that basically they are calling me a liar and that im trying to commit fraud by trying to receive a bonus again…. 150 spins at 10p….out of principle now I’m writing this as I won’t be called a LIAR

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With all the complaints on here in the last weeks we all need to get together and stop Betway from ripping more people off and closed down, I been waiting a week and all I’m getting is the same message back and nothing else like it’s automatic.. I’m waiting to hear back from trading standards uk so hopefully they can do something

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Made 2 deposits won some money tried to withdraw it says I have to deposit first to withdraw to the card already have snakey move ended up playing the dead games till nothing left this is bad really bad don’t bother with these

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Awful company with terrible ads they constantly spam us with on tv, just p**s off you relentless wan*ers. Never getting a single penny from me

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So I’m here again to let the public know don’t use betway, they have suspended my account and told me to provide id and proof of address which I have done only first to get an email back saying my dob is incorrect, so I sent them again and I got an email back saying my address doesn’t match with the one on my account which it clearly does. At this point I don’t have no one who I can get in contact with to discuss this matter all you get is a road to nowhere or no one, they’ve have £1300 of mine which I want back, this site is a complete scam so anyone reading this if you haven’t fallen victim already don’t use it. I’m in contact with trading standards uk and also will be contacting IBAS. I honestly don’t know how this app is still up and running. I’m going to leave a review every day until this matter is sorted!

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Totally agree with anyone claiming that this bookie is a disgrace. The customer communication system is built in a way that it makes you wait for hours until you getting connected to representative in the chat. I’m in the live chat right now and the queue is taking around 20 minutes for ONE person to be dealt with. The company is clearly lacking knowledgeable staff and also they are reluctant to pay the winnings each time looking for excuses. Guys just spread the word and keep fighting this greedy bookmaker. They should hire more staff and save customer nerves!!! Just a small update for better understanding what means customer-centric 24/7 support as described in the company profile on the right.-One hour 10 minutes in the Betway live chat system brought me from 9th to 6th place in the queue. That’s why they always have 50+ person queues. They are simply operate one person chat support. Genius. Good description but awful performance

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I was sceptical of this site due to the bad reviews but was pleasantly surprised with my win and how quick I received it. Admittedly I had to deposit a good couple of hundred on slots before I ended up cashing out just under 3k. I was worried there would be an issue with withdrawing but I received the money within 48hrs.

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Turned into a disgrace of a company – scandalous.Almost 6 weeks and still absolutely no contact or indication as to why my account has randomly been locked, with open bets running (other than a reactive message to my last review claiming they are looking into it).Now get an automatic reply from their ‘support’ email address saying they are not monitoring that mailbox and will not respond. I will now be going to IBAS/trading standards. This lot will likely be finished soon – I’ve never known a betting company like them. Used to be really good too.

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Betway has one of the worst support systems. Their live support is very terrible. I have waited 5 hours in a queue, moved from 45 to 7, then it got disconnected automatically. It’s been happening for the last 3 days. Every time you wait 4-5 hours, when your ticket is about to come, it gets disconnected, and you have to restart again.Also, they have not responded to my Twitter DM or email for over a week.

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I’ve been waiting on over £200 to reach my account for over 2 weeks. I have attempted online chat 3 times now for over 6 hours each time but get no where. I received an email saying there is an issue sending cash to my bank card but there was no issue when taking my deposits from the same bank card.

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Not a bad site at all sports side and promotion are really good. Only three stars would of been 5 but playing games on here a really bad played today 40 spins at 50p a go on big bass bonanza averaged about 26 two scatters but never three when they offer 5 scatters I’ve also noticed that to get a bonus I’ve had three on this site since joining and you have to play between 80 100 pound to get a bonus. Also just to update I’ve now played since joining the site over 500 pound amd I’ve not even had one bonus on big bass bonanza

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Avoid like the plague. I knew to avoid it but I deposited and placed a bet anyway. You will NEVER get through to live chat. Which is “the only way to contact support” They are just not interested in assisting you.I attempted live chat 4 times now and there’s always 50 or 60 ppl in the queue waiting. The numbers reduce slowly and then freeze.SPEND YOUR MONEY ELSEWHERE PLEASE. This crowd doesn’t deserve your custom.

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This company shouldn’t even be allowed to operate.. It needs shutting down, I’m in contact with trading standards uk and hopefully they will do the right thing and stop these scam artists from trading in the uk. Stay far from any betway site.. Scammers they are, if there was a choice I wouldn’t even give them one star.

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Why does Betway have such sh%*% odds on slots. Worst casino on the web it seems. Bonus wheel is a load of bull.. what u supposed to win on that anyways. 1 Bonus spin on a game that pays nothing. Im just waiting for a site that offers a sportsbook that rivals betways layout and im gone. Hate their gameplay on slots. Worst ever. Customer service nonexistent. Prolly be ause they know theyre ripping you off. For a company that advertises quality gameplay, i sure dont see how they can believe that. Lol

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been waiting 2 days for a £47.50 withdrawl wow! Well behind the times am thinking am never gonna get this money!!I have now updated my withdrawl method so please realseas my money

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Betway app is at best a horror show.You load vouchers and it says its already loaded.Then you try to report it and the chat option is like talking to trees.no response. Just you are in the queue. Everyone must have a problem because you never get a respond being in the que. Absolutely a shame.

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Site has a glitch (again), not showing balances and new deposits. Just constant nonsense.They should focus more on serving customers and less on pushing huge amounts of crap advertising at you.

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This is my second review in less than a week!im still having trouble with my withdrawal which is stuck in processing commenced after 5 days. still havent got throgh to anyone on live chat! after hours and hours of waiting i am currently number 1 in the queue and have been for about and hour. i had an email back from betway saying they want me to change my preffered method to make my withdrawal. 2 problems 1 being its still in processing commened stage so it is not in my betway account 2 being my account is not letting me do anything to change my withrawal method untill i deposit again! i have done that and still no luck. this is truly terrible. still cant believe this is happening

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This betting site it useless, it takes time to reflect your money on the account of which i experienced it coupled of time since i join this site…. You really need to improve and very much

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HOW MANY TIMES DO I NEED TO SEND A PICTURE OF THE SAME “CLEAR DOCUMENTS” YOUR COMPANY IS ROBOTIC JUST SAYING THE SAME THING EVERYDAY JUST SO YOU CAN DELAY THE PROCESS DONT KNOW WHY IT TAKES 3 WEEKS TO LOOK AT ONE DOCUMENT YOU SEEM TO JUST KEEP SAYING THE SAME THING EVERY DAY SO THAT YOU DONT HAVE TO PAY OUT. STAY AWAY FROM THIS COMPANY!YOU WILL NOT RECEIVE YOUR FUNDS. THEY MAKE IT IMPOSSIBLE TO CONTACT THEM ON PURPOSE MAKE YOU WAIT 6 HOURS IN LIVE CHAT YOU DONT GET A SORRY FOR THE WAIT OR ANYTHING THEY KEEP YOU WAITING FOR 6 HOURS JUST TO SAY WE ARE STILL REVIEWING YOUR DOCUMENTS TO MAKE YOU GIVE UP. GO SOMEWHERE ELSE NEVER EXPERIENCED THIS BEFORE DONT KNOW HOW THEY HAVENT BEEN CLOSED DOWN.

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unnacceptable customer service.i’ve been waiting on over £700 to reach my account for over a week. the only way to speak to someone is online chat. i have been waiting for over 6 hours. in the last 2 hours the queue has gone from 7 to 3. it’s designed to make you give up.reading other reviews, this seems standards. how is this allowed? no other regulated industry could get away with this

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Terrible they can take your money easy but withdrawal is a disaster.The chat service is a complete joke 3 hours of your time then they just cut you offThis has definitely put me off using them if I ever get my money back I will delete my account

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They strung me along for 3 weeks without allowing me to get access to my money, I had consistently sat on the chat with support for up to 4 hours or so to be told similar answers and that it would be looked at but I am only get responses now that I made 2 previous bad reviews. Update from today is they since permanently banned my account (I personally believe because I made negative reviews about their operations). I would give them a 2 star since they did return my money but they could’ve done that 3 weeks ago and just said they’re not able to verify my account.Betway as you read this, don’t bother sending me an email and for anyone who is thinking of using this site, just check other reviews and see for yourself how they operate.

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The betway site is quite inconsistent. You log in on mobile and no matter what you do, you cant see your balance. I kind of know what it is but I would like to see it.There are constant server downtimes. Not long, but it seems to be happening more and more. And it will happen to you at the worst time…

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I won money playing the slots on betway. I withdrew the money it said it was pending, all was good. i then get a notification that the withdrawl has been paid and it will take 2-3 business days to arrive. It has now been more then a week and still havent received anything. Ive tried emailing and using the whats app number and facebook, which both are invalid and you cannot access. Honestly such a scam I have mates that have had the same problem. Dont bother depositing you wont be able to take money out anyway.

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WHATS HAPPENING BETWAY? Payment has been approved for release but you can pay it as apparently it’s not my name on the card and you won’t let me change my preferred withdrawal option. Your customer service is useless. Don’t say you are reviewing my account it’s been 2 weeks don’t take 2 weeks to look at a document I sent. Pay out you absolute scammers hopefully get shut down

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Tried to withdraw 6 days ago and had a process completed 5 days ago no money in my account as of yet. It’s ridiculous no way of contacting help.

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Well it’s been a month since I tried to withdraw from Betway. They said I was sent an email which I never received and then I was sent a code for etransfer which isn’t needed because of auto deposit on my bank account. It says that after 30 days if withdraw isn’t completed it will return to my account…NOPE! Customer service app is useless.

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Spent several hours in live chat only to get kicked out over and over again this is over promotions not bein givin after me depositing loads of times absolute joke

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I won a small amount and did a withdrawal it was completed on the 9th April and said it would be in my bank 1-3 days and I am still waiting !!!! live chat is a joke and no number to ring or email to contact no complaint section so please AVOID this site…..Update I have closed my account they can keep the money ….be warned people!!!

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They ask me to make a deposit with my credit card in order to withdraw… now i see that everyone is saying that this is a scam. I tried to reach the “contact us” by the chat option, and goes to an error. Don’t use it.

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Terrible customer service, I deposited money and used it to bet on the grand national and won, I have tried to withdraw my winnings and it says I need to make a deposit from the card first ???? No telephone number, no live chat and the email does not exists. DONT USE BETWAY.

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I deposited money into the site and they locked my account and ask me to verify which I thought was fair enough, they have not responded in 2 weeks and I have talked to many agents assuring me that I will be looked at. How can they justify taking money but not allowing me to get it back if they are not able to give me access to my account?

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I won one time on this app and 3 month later they never paid me, they do not have a customer service number and the live chat they dont ever answer. After many days i finnaly got a representative on the chat but it said im number 78 in the queue and after 5 hours wait it closed with an error message.This is bye farrrrr the worst ever betting website or app.If you sign up with this company do not expect to collecy your funds ever.A complete scam of a website.

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