Betway Review

Stay away from betway you will get no help!!Seems impossible to get any help what’s so ever!I can deposit money but when it comes to trying to withdraw my funds into my bank it’s not showing the card I used,I’ve been waiting for hours in the chat but I never seem to get through to anyone as the number I am in the queue doesn’t move after number 5!!!!

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The money in my account keeps disappearing and betway to say it’s somebody sharing the account with me but I don’t shaŕè and I warn people don’t use betway they betray people I0

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Been with them for over a year . Went to withdraw winnings last weekend . Now all of a sudden they need to see utility bills to verify my account . Never had an issue before , I’ve sent multiple emails with no response , I sent them my bills ( which is crazy to me , and still no response !!! I won’t play another dime with them

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Horrible company.After I requested a withdrawal. My account was placed under review. They requested documents and I provided them with everything they requested. After that the requested I get my husband’s income tax returns and send them. Which is ridiculous as my husband is not on their platform and has nothing to do with this. Now they blocked me and refuse to release my funds.

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My deposit didnt when go truI deposited in this et@payper but he didnt put to my accountHow can i get my money back.Please help

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It looks like they just take your money and NEVER withdraw your winnings!They do not have even an active email address or live chat (I spent 7 hours waiting there and ended up getting no response or help)

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UPDATE: THIS HAS NOW BEEN RESOLVED VERY QUICKLY. GREAT SUPPORT. JUST WAS POLITE AND PATIENT. FUNDS ALREADY ARRIVED IN BANK. Not had any issues until now. Withdrawal was approved. Then changed back to processing with no warning. Now unable to obtain any help to resolve this. Quite disappointing. I will of course amend this rating and review once the issue is resolved.

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Easy to deposit money but they make it as difficult as possible to withdraw it. Even sent screenshots to the Customer Support Team to show them exactly what was going wrong but they sat on their arses and did nothing. Verification Team approved my bank details to withdraw straight to my bank, and then sat on their arses and did nothing. Currently been assured that the withdrawal is finally going through. If it doesn’t there will be a fully documented complaint going to the Gambling Commission.

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I cannot redeem my bonus free spins. I’ve tried everything from logging out and in loads of times to switching phone off and on. Tried live chat which never connects! Tried sending emails which always give the same answer! All “live chat and help” is always autobot and just gives same answers! I’m going around in circles!

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Same with other peoplet they just like to take your money and NEVER withdraw your winnings!They do not have even an active email address or live chat (I’m currently waiting their reply and has been doing for few days now , not getting any reply from them!)

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Betway shut shop in India, packed up, and moved on, leaving users who had registered and deposited money in their accounts in a tight spot. The thing is I too had money in my account and they had been showing a message till not too long ago to contact them on the email for a refund right when you landed on the site, which ended up being a bogus message as you don’t get any response post repeated emails to honor the refund.All in all, a fraud platform that grabs money and bounces. No accountability. Shady practices. Save yourself the inconvenience, time, energy, and money. Betway is a dishonorable business, lurking as a legit betting platform.

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worst site ever,careful people i withdraw 6600$ they writed paid in the site but i never took the money.they steal your money and forget the winnings careful careful

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It’s been over a month now and still they have not sent me my money. $10,000. This site is absolutely trash, they sent me 6 emails all asking me for my documents to verify and when I send them the documents, they completely ignore what I sent them and they send me another email asking me for the same documents. I only get replied to on Sunday which tells Me they are purposely ignoring me and retaliating against me because of my negative reviews. They deserve every bit of the negative reviews, they are legit scumbags, all the people working at betway are scumbags, and whoever from betway reads this, just know you’re a scumbag too. I refuse to send these as****** any more documents, they have all the information they need to verify my account other than my ass hairs. Whether they like it or not they have to send me my money. Players beware, do not play at betway, they are scam artists and they pay for good reviews. Some moron Emma stone said she received her withdrawal in 48 hours, total fabrication, it’s a minimum 72 hour processing and if lands on the weekend, it’s gonna be 120 hour wait to get your money. Better sites out there that send you money instantly, in less than a few hours. Betway should change there name to betscam.

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Worst site for entertainment on the web. It’s a scam site nothing more. No chat support. You can tell what their motive is and it aint entertainment. Better to check into legit sites. Read all the other reviews and youll see. Do your research before you join.

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I made a deposit and won 87 euros, but when I wanted to withdraw, they asked for proof of my residency and said it would be reviewed within 24 to 48 hours, and nothing has happened yet. Their ratings on casino sites are good, but they have become bad because a lot of people have reserved some money

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Agreed they were pitch perfect when they were active in India but all these problems started after they were banned in India.Till they were active my ratings was **** . However one has to stick to their modes irrespective & move on.These kind of issue’s will mar your image.Coming to the point that my withdrawal of Rs.30,000 isn’t still cleared & they are fodging me ne ftom 2 long yrs which has irked me.I have provided my transaction reference number/id & relevant bank statement further to make their job easier to fulfill my desired request with practical result. I have complained to ecorga dispute international forum & finger’s crossed who is what.Hope thing’s will get solved & again i stick to my word’s that player’s from India to be cautious & not to become another prey.I apprehend my tongue in cheek decision/verdict without mincing my harsh word’s.

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Terrible , £100 pound played on a £1 slot finally opened the top bonus and received 0.20p in winnings. What a scam please avoid at all costs. The R.O.I is diabolical on slots easily the worst gambling site out there . Oh and good luck getting any help from the online help services they just dont want to no.

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Absolutely diabolical. Had a bet on the Grand National, won. Wanted to withdraw using the card I paid the bet with. Betway said I had to use bank transfer instead. Put in my account details and the money disappeared. Only way of contact is live chat that crashes if the queue is too long.They say I need to provide them with a bank statement and ID but not given me who or where to send this.CON MERCHANTS – AVOIDEdit: Customer care aren’t available by email as Betway’s reply suggests. I just want the £21.63 I won, by the method I paid the bet (debit card). I shouldn’t be prevented from doing this.Customer care have insisted on me providing a bank statement and ID, they aren’t dealing with anything. I just want £21.63 on my debit card – that’s all!

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I wanted to withdraw my balance if $11.49 and received a message that the withdrawal was complete and successful. Yet, I only received $10.⁰⁰ in my account. I feel Betway is a dishonest company and I do not trust them any longer.

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listen to me gambling brother do not i’ll say once again do not wager real money with this sportsbook they are real scammers mf crooks .they will take your money but try to withdraw your winning you can’t the sportsbook won’t let you they think there smart but you would be 100 percent dead wrong your dumb as FFFFFFFF you want the gambler to keep betting because you know sooner or later you better will lose it back tothe sportbook you won’t let the client withdraw his funds i’m Dilaudid8

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Worst ever money extracting fake app ever.They aren’t traceable,alway’s you get automated response for your mails & no intrntions of settling the past dues inspite of sending countless complaints via mails.This issue is going on for 2 yrs but no solution till date.My cry has fallen to deaf ears.Dont fall for this fake app & don’t become another prey.All the relevant evidence is given to their satisfaction but they are playing with us around the bush.

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I deposited 100 and 110 pounds on April 12 through bank transfer. They took the money but never credited it. Could not ever reach customer care. The worst .. waited for chat for hours but no response . Sent email with statements and proof still no response . Pls stay away from this . They don’t bother . Literally my 210 pounds gone

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Improve your support team because there is nearly impossible to chat with the live support, what a joke of site, betway you sucks, be better

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I would strongly advise against using Betway based on my recent experience. After signing up and depositing £10 to take advantage of the “Stake £10 & Get 125 Free Spins” welcome offer, things quickly went downhill. Despite receiving an email confirming that my account had been verified, I was abruptly logged out and informed that my account was locked when I tried to log in again. No explanation was given for this action.Attempting to resolve the issue, I contacted customer support via live chat and ended up waiting over 8 hours. Initially, I was told I was number 48 in the queue. 6 hours later I was number 1 in the queue. Then finally after 8 hours of waiting in the queue, I was disconnected without ever speaking to a representative. This left me with no answers and no way to access my account or recover my deposit.Given the lack of communication and the extremely poor handling of customer support, I’m left with a very negative view of Betway. It’s unclear if or when my account will be unlocked or if I will be able to retrieve my deposit. If you’re considering Betway, it might be wise to look elsewhere.

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I wish there’s an option for “0” stars. I been sending so many emails and no response from this company regarding the money I deposited and was never applied to my account. I tried contacting their live chat and theres over 74 people in Que!! I just want my money back!!! What a scam site!! I will not recommend this casino online!!!

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Created my account, deposited money and all of a sudden my account has “incorrect logins” SUPER FISHY. Avoid Betway at all costs.

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One of the worst experiences I ever have with the customer support. I have been waiting on live chat for almost 8hours and didn’t get a chance to talk. Account got locked once the deposit have been done.

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So yet again appalling customer service every time you get a reply from Betway it takes them another 7 days to reply I sent them a clearer document and they have now told me they will look at this within 7 days absolutely embarrassing why it takes 7 days to look at a bit of paper I will never know. Apparently this is with them prioritising my complaint I won’t give up and you will have to pay out eventually delaying the process won’t get you anywhere STAY AWAY FROM THIS COMPANY!! Absolutely shocking customer service. Sooner they get shut down the better

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Once again another week where promotions are not given. Still zero response to any of the several issues i have raised. No longer helps that there email is now non responsive and dont even try live chat. Absolute sham of a company. Have some respect and decency for your customers for christ sake.

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I placed a bet upon a Basketball Game when the point was 80.5, then the offer was 78.5 and I placed a further bet.Then once again it was offered at 76.5 and I then placed a third bet.During the period from bet 1 until bet 3 no points had been scored.When the Game finished at 80 points I logged on and checked my Account.Bet two had been changed to 80.5 and settled as a loser.I’m extremely unhappy as I know I hit my bet on 78.5 and this is not the First time that this has happened.I sent emails and as usual none have been replied to and why the Gambling Commission allow licences without proper UK telephone numbers or Emails needs to be changed and raised.

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So all the messages you receive from these and automatic so you are not even speaking to no one, it all a waste of time if you haven’t used these don’t start as they will rip you off or at least try. I’ve gone to the bank and explained the situation so I hope to get my money back and hope that they alert the authorities about this app and shut it down

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There is something majorly wrong with the way the slots operate hete compared to the likes of Betfred, Ladbrokes, Virgin, and Sky. The same games on betwat are guaranteed to perfotm poorly on Betway, almost as if the RTP has been alteree in their favor.I performe an experiment to test this and ran the same games on each of the above sites simultaneously to gauge hoe much play you get; We recorded time stamped screen recordings play for play yo send to the gamblimg comission. We placed 50 pound on each and set a maximum timelimit of an hour, with a steke of 50p.Betway – Produced no wins, money was gone, in 20 minutes. The game also glitched, with the remaining reels spining for much longer when it looked as though sonething may drop, this happened everytime.Betfred – At the end of an hour the balance was 115.50, perfotming badly at first before amping up at around 30 pound. No glitches spotted.Ladbrokes – 25.50 pound left at the end of the hour, no glitches spotted, though we would only see the odd 7-10 pound return before thr game would eat it again.Virgin – No funds remained and the gameplay lasted 40 minutes, simmilar to Ladbrokes this site would deliver small wins that kept you below the initial deposit, but nothing thst woilf ever take you over.Sky – 72.50 balance at the end of the hours, no glitches, would pay bigger wins than the previous 2 providers; our largest was 25 pounds.

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They ask for lots of documents. But when you hand them in, it is like talking to a blank wall – no one answers your call or email!Forget about your money. Unfortunately, I had a very bad experience with Betway.

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Ridiculous, should of got deposit bonus upto 50 quid, and 125 spins but didn’t get deposit match , cs is terrible, spins are just as bad

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I can’t withdraw, it let me deposit and whenever I try withdraw its telling me to “make a deposit with this payment first before I can withdraw” which I already have now I won 300+ Now I can’t get my money..

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I signed up online and made a deposit required but thereafter was automatically logged out of my account and could not log back in. The only customer contact option available is online chat and after trying for 3 days with waits over 7 hours long, I finally managed to get a response in that chat facility. Due to this very poor method of contact and lack of trust as a result I requested a refund of my deposit paid. The customer service person named “Berndt” said that he will escalate this request and that I should allow up to 24 hours to receive a response by email,…..8 days later and still no response received ??????

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DO NOT USE Promotions sometimes working sometimes not, games, always same combination 0% win ( dead spins ) no ones looking your account management, if you have + in this company, be sure its not works anymore,this company just trying to catch you, after that takes down you and your deposits with 0% win its only your time wasted

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A truly dreadful company. They’ve blocked withdrawals from my account despite it being a verified account and trying to contact them to resolve is literally impossible. There’s no phone number and the help pages do their best to loop you back to the start. You can email support at betway as it advised on the help page but I’ve tried that a few times and no response. There’s no phone number but if you lie to the virtual chatbot you can get in a queue to speak to a human. The chat disconnects you unless you stay on the page, so I’ve now been on the same page for 3 hours so that it doesn’t disconnect and I’ve only gone from 51 to 16 in the queue and it’s been on 16 for the last 20 minutes. I’d call them absolute clowns but I don’t think that’s very fair on clowns. Now I’ll have to raise a case with IBAS to get my money. Please avoid at all costs, it’s simply not worth it. IBAS case raised. Edit: they replied to this to say theyve sent me a private message. They haven’t.

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There happy for you to deposit in money but can’t get any of my winnings out.They have my wrong bank account details it says it would go into your account that you deposited with but nothing paid.Sent emails no reply back as I tried to tell them that’s my old bank account.Also you can’t replace your old account to your new one.Can’t even delete old bank account details but you can add new ones.

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So after waiting several weeks for response, i went to email betway again and this time it says emails can no longer be sent to the email address. Live chat is useless as always disconnected as i get to the front of the queue. Still have not recieved any my free bets, and still no answer in regards to the slot game taking triple my stake. Which i have sent you the videos of this happening and you choose to ignore.

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My welcome offer of a free bet up to £30 wasn’t paid out. The “support” advisor replied to my last review and said they’re reviewing account.2 things. My bet of £30 settled and the wager £25 meter for free bets promo, progress bar, remains at £0 as well.Also my matched bet wasn’t paid out either.I DO NOT WANT THE FREE BET NOW.I am washing my hands off these criminals. They are taking food off our tables and putting it on theirs. They are causing untold amounts of stress, then they have the audacity to go to bed and get a good night’s sleep.I wonder how they do it. IT WILL 100% catch up with them. This is just a fact, and sorry for them when it does. I just hope they are spared real tragedy. No one really deserves what would be appropriate for these excuses of humans.I will check and see if they credit my account and if they do, that will be the exact moment I delete my account, I promise you!I will write a bad review very regularly too….

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My account was closed, and they said told the department that closed my they felt like closing it, Now don’t even processes my withdrawals.

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So here’s the breakdown. The app itself hasn’t got the markets available like every other platform. The layout is very old and if you’re into football betting this is not the app. However I did win a lot on Betway and am happy with my luck on the app However. This company does not run well at all. I’ve been gambling for 10+ years. They do not have a help line at all that you can call it’s closed due to “ Covid 19 “ which is an absolute joke. They’ve held a withdrawal up which is fine I’m okay with that. But the live chat is a robot that repeats itself.Every other gambling site has a live chat which you can speak to a human. These guys don’t pay for live chats and they don’t pay for help lines. If you’re stuck you just have to resort to leaving a comment on trust pilot hoping they get back to you. If you are a gambler your better off sticking with the other platforms because if this reason. Holding up a withdrawal and no way to contact them? Trust me guys Betway is not the way forward for longevity gambling All of the comments below are people saying they are owed money. And if they need to provide Information rightly so. But not being able to contact anyone and be left in the dark? FELLOW GAMBLERS STSY AWAY FROM THIS PLATFORM I will message again in a few days to update you all

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I made a deposit to my account but it didn’t reflect and it’s now the second day but my bank account was debited

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I have been a customer for many years and enjoy betways bonuses they give on there CASINO CLUB REWARDS.. Every Friday if I have earned any they appear on my account UNTIL last week.150 free spins missing. The terms say u have 72 hours to use them… Tried to contact customer service which is near on impossible … those 72 hours have now passed… and NOTHING has been received. Very disappointed..2 hours after posting this, betway email me and stated after reviewing my account 150 free spins was credited to me Friday morning and I have played them.. I emailed back saying that basically they are calling me a liar and that im trying to commit fraud by trying to receive a bonus again…. 150 spins at 10p….out of principle now I’m writing this as I won’t be called a LIAR

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With all the complaints on here in the last weeks we all need to get together and stop Betway from ripping more people off and closed down, I been waiting a week and all I’m getting is the same message back and nothing else like it’s automatic.. I’m waiting to hear back from trading standards uk so hopefully they can do something

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Made 2 deposits won some money tried to withdraw it says I have to deposit first to withdraw to the card already have snakey move ended up playing the dead games till nothing left this is bad really bad don’t bother with these

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Awful company with terrible ads they constantly spam us with on tv, just p**s off you relentless wan*ers. Never getting a single penny from me

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So I’m here again to let the public know don’t use betway, they have suspended my account and told me to provide id and proof of address which I have done only first to get an email back saying my dob is incorrect, so I sent them again and I got an email back saying my address doesn’t match with the one on my account which it clearly does. At this point I don’t have no one who I can get in contact with to discuss this matter all you get is a road to nowhere or no one, they’ve have £1300 of mine which I want back, this site is a complete scam so anyone reading this if you haven’t fallen victim already don’t use it. I’m in contact with trading standards uk and also will be contacting IBAS. I honestly don’t know how this app is still up and running. I’m going to leave a review every day until this matter is sorted!

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Totally agree with anyone claiming that this bookie is a disgrace. The customer communication system is built in a way that it makes you wait for hours until you getting connected to representative in the chat. I’m in the live chat right now and the queue is taking around 20 minutes for ONE person to be dealt with. The company is clearly lacking knowledgeable staff and also they are reluctant to pay the winnings each time looking for excuses. Guys just spread the word and keep fighting this greedy bookmaker. They should hire more staff and save customer nerves!!! Just a small update for better understanding what means customer-centric 24/7 support as described in the company profile on the right.-One hour 10 minutes in the Betway live chat system brought me from 9th to 6th place in the queue. That’s why they always have 50+ person queues. They are simply operate one person chat support. Genius. Good description but awful performance

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