Betway Review

I signed up to the site for the first time recentlyand won money and was paid so i have no complaints ,So i have just deposited again and won more money , I am pretty sure i will get my winnings again so i am giving this a 5 star

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I’m not sure what’s going on with this site. I wrote a review on March 24th stating that the withdrawal was taking too long. They gave me instructions to load my documents. Yet the instructions they gave me could not be followed because the upload button I was supposed to press on the website wasn’t there. I emailed them back and let them know. They then asked me to submit my documents manually by email, which I did right away. After waiting an hour to talk with support, support told me that my file has been expedited because I complained on social media. It is now April 3rd. My original withdrawal date was March 9th. How long does it take to review documents? I need answers. I have bills to pay. If this is the expedited way, I would hate to see how long people would have to normally wait without going to social media. Who knows, they might be punishing me for complaining on social media. What choice do I have? Every time I click on support, I am the 72nd person in line. Have to wait at least an hour. I spent more time waiting on chat then they do reviewing documents. Maybe I should be getting paid by the hour trying to resolve this.Username: Dougdouglas

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Withdrawal took a little under 24 hours, whilst waiting for the withdrawal I read the reviews and was quite worried however I have not encountered many issues. Withdrawal time could be faster if I had any suggestions.

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Joined, verified, won, waiting for withdrawl to be credited. Then see that acct is locked and blacklisted. Currently number 54 in the q having been disconnected twice.

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Terrible company. They owe me money from winnings. Taken me nearly 8 hours to get through to their live chat function then you get disconnected. They also don’t reply to any emails. This company is an absolute disgrace. I can’t withdrawal any funds as they gave my old card details but they allow me to deposit with my new card details. This company should be banned. No phone number either to contact them. Avoid.

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I was so unfortunate to join this site and deeply regret, the most unfair gambling site ever met! So much negative to say that is not easy to find where to start…with no explanation at all they closed my account saying that was breaking under regulation 7 !!!!! But the reason I think was only because I did completely ignore this site since rejoined few months ago….and not using at all without making any deposit…they did not like that, so they decided to lock the account with a simple explanation of breaching rules 7, what a bunch of liars and unprofessional, I really do hope that they will get more and more Bad reviews they deserve, they don’t need any respect because they are so Bad and unfair in every single way, this site should deserve to be close down, taken the licence away…but until there is so much unfairness controlling from the Authorities Gambling Commission unfortunately this remains a dream …good luck to all of you, be careful open your eyes and most of all stay away and safe. G.S.

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They wouldn’t correct their mistake of sending my withdrawal to the card used to deposit! The app’s edit function for cards is abysmal & non functioning, the live chat is excruciating, contradicting themselves & going in circles. Not prepared to sort their error. End result is.. closed my account. Only for £10 but that’s not the point. Terrible is a compliment

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Wish I could give a negative review. Beware! Locked my account with cash and open bets. Month and a half of un replied emails 5 hours tonight on the chat to go no where. Do not trust this betting app.

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Just a joke of a company.2 Bets and stake redistricted and excluded from promotions. Apart from the daft wheel that spins 1 spin on some of the worst slots going. And if you do win anything (such as 20p) from the 1 spin you have to wager about £600Betway more like Wetbay.Are you actually an online bookies or a front for something else because surely you cant be making anymore from bookmaking

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Once again, since the 16th of January i have to reach to Trustpilot, to receive an answer or any money own from Betway. This is going forever to be sorted and I really had in off being taken for a ride. They have all my documents but still not paid me the two bets I won. £50 and £450. Last response I received was, they need it to escalate further for review. With that money which won with honesty I can pay some bills. Emanuele1975

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Please can someone tell me what I can do I withdrew 800 pounds it has not gone into my account I contacted them they asked for proof which I sent they told me accounts would look into it today I have used the same email address as they sent me to be told its no longer maned this is so wrong Betway wrote on here that they sent me a private message Another Lie for goodness sake sort this out how can a company be allowed to not pay customers there winnings someone please help

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Do not deposit any money with these SCAMMERS and if you do you will never have any contact with these SCAMMERES unless you do a review thru TRUSTPILOT,I deposited £200 and never even got to have a bet before my brand new account was blocked and then you try and contact these SCAMMERS thru there live chat which does NOT EXIST as its just an APP which will have you in a que untill you think an agent may answer your call but sticks at No2 as its an APP,After leaving a review thru TRUSTPILOT i got a message from the SCAMMERS to say how sorry they are that i was having proplems and they have contacted another SCAMMER in another department and they needed proof of who i was (2 DAYS AFTER THEY TOOK MY MONEY AND LOCKED MY ACCOUNT) should they not have contacted me when THEY locked my account for this info, so i sent LICENCE PHOTO AND GAS BILL and they said please do not hesitate to contact us. HA HA what a joke, so i did try and contact them as they had the docs they just ignored my email,SO PLEASE STOP WAISTING YOU ENERGY AND DO SOMETHING ABOUT THESE SCAMMERS AS I AM,COMPLAING to thes people and if enough of us do this maybe somthing will be done abouy thes people who have STOLE your hard earned money and then just laugh at you,HERE ARE A COUPLE OFF GOVERN BODDIES YOU CAN CONTACT,gamblingcommission the OMBUSMAN, AND if you contact your BANK they will help you,The ONLY way they will ANSWER YOU is if you leave a REVIEW THRU TRUSTPILOT which as far as i an concerned are a great way of getting people of not giving these SCAMMERS there money in the first place,i wish i had checked with them first, SO guys leave your reviews and maybe we can get the govern bodies to do something about thes people, but you have to contact them and let them know and dont forget to contact your BANKS,

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Awful awful awful. Spent 19 hours in live chat on 2 occasions to get next in queue then disconnected. Bonuses earned through bet club not given. Casino promotions not given. Also emailed over a week ago regarding a slot game taking £2 a spin when my stake was 20 to40p. I recorded all this and even sent videos to there email and still have no reply. Do not use this company

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I think more people need to report betway to the gambling comision. They have merged with another company i excluded from. started spining and mid spin locked my acount and havent given me my money. tried contacting them no reply by email and live chat spend hours to be disconected. Do not bet with this company from the reviews ive been reading.

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Would give a minus if I could This platform is a scam I opened an account yesterday and deposited £200 and as soon as It took my deposit it blocked my account I have been trying to contact them for 2 days on there live chat (that’s a joke) been waiting on live chat today since 0900 it’s now 1700The whole thing is a scam and I will be taking this further

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Sent my money apparently via swift when it clearly states that they put the monies back into the account you deposited with I wrote on here they contacted me and I sent them proof of my bank showing no .money has been put in by them and still nothing they have 800 pounds of my money where can I take this any advice would be appreciated

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I withdraw £389 on 28th and have yet to receive it. after reading the reviews im now convinced i wont get it. which is very frustrating considering i needed it. Betway needs to be investigated

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so far i am giving it a 3 because i am still waiting to receive my withdrawal .. i will give this a 5 star when i receive my withdrawal because it is a legit site for winning money

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Deposited money to receive free spins, to be told my bank account did not qualify for them!!! Rip off!Quick enough to take money from that bank account 😡Have now closed my account with betway! Worst site I’ve used!

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Would give 0 stars if I could. SCAM SCAM SCAM. Withhold all withdrawals and no communication will be taking this further you have messed so many people about with money which is rightfully theirs your company owes a lot of people money get it sorted and enjoy a legal battle

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Has anyone else had trouble with Betway I have not received my withdrawal and cannot get hold of anyone it’s so bad when you win and withdraw and no-one will help you They replied to this but don’t tell you what they are doing about it the best result would be to cancel the payment they sent it by (swift what ever that is) and put it into the account I deposited by

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This is the most ridiculous online gaming platformNo spins no so called suoer symbolsR25 000 over 3 days? 250 revolutions at r50 per revolution to get r250 if you are lucky ?Server always down? Come on guys we know you must make money but this is highway robbery and an aggravating disappointing experience This goes on now the past year nowTried other games – eve. Worse – 0.20 return after 15ctevolutions and I’m playing r20? Ow

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If something goes wrong, there’s no one to talk to. Just an automated service. I put some small £3 combination forecast bets on tonight. I won one, but they only paid me for half of it. Yet they’ve taken my full stake. I’ve used them for years and I’ve spent way more than I’ve withdrawn, so for them to restrict my account suddenly and start stealing my money (albeit small amounts) is disgraceful, they’re actually just helping themselves and paying a fraction of what I was owed. Was quite happy with them, but there’s no one to chat with to help!

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Promotions not working or works sometimes 1 bonus spin where you getting nothing, disappointedly this company, lot times,same combination with any games special bigger bass bonanza with any bet 0% win”JJJKKK101010QQQQ”,wow jackpot win real 💩 its agian looks per account management so its looks best way you spending 200£ and getting mini jackpot for max10£~ what can i say only hellHouse here

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I made account yesterday and today they called me saying why I am not placing any bet. it’s my choice. I am trying to delete account then they called me again that you logged in. I told them I want to delete my account. They said why. I find this behaviour very suspicious. So, I sent them an email to delete my account but no reply yet. The live chat showed that I am at no. 57 in the queue.

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hi, i made a withdrawal of £200 on the 12th march. it was processed on the 15th march. it did not reach my bank as i gave wrong sort code which i have updated as requested. i have sent them bank statement of proof that i never received the money. i am in uk can you help please.

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I withdrawal over 3 weeks ago and my money has still not been received! I’ve sent over 10 emails to you regarding the issue and not got a single reply back and also when trying to speak to someone on chat I’ve waited over 5 hours in queue a day not once but maybe 4 days in a roll of trying only to be disconnected by you I have prove and screenshots.. all I want to know where is my money and when I’ll receive it before I take Further action against this company!!!User’s recommendation: Be careful and keep an eye on your withdrawal I feel like I’ve been robbed by betway.

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Shocking , cash out suspended due to system showing a wrong kick of date and time causing a loss of 100s of pounds i could of cashed out. Also spent over £500 on a slot that never gave a bonus , must be the worst r.o.e of any online gambling sites. Oh and to top it off my bonus promo bar from this went to 60 free spins and 3x £5 free bets and they refused to pay them to my account. Avoid this site at all costs its an unfair site with terrible customer service. AVOID AVOID AVOID 🙁

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Terrible customer service. They hold withdrawals for no reason at all and make you jump through hoops to get your money. Never have reps to answer the phone. Slow responses through email. Worst customer service by a mile.

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Have only had a betway account for a few weeks. No issues. Partway through I got a fraud alert on my bankcard. I cancelled the card but my bank account was still active. I ended up having to deposit through paypal. My paypal money comes RIGHT THROUGH my bank account. I get an email today when I went to check some bets that my account is blacklisted because of chargebacks. I just checked my paypal and the balance still shows zero and checked my bank and ALL the charges are still pending! So no chargebacks! In reality the only reason I switched to them was because I was waiting on a limit change on my MGM account. Called the number given: Told they are too busy to call back. Responded to the email with no response back and cant get in touch with anyone through “live chat.”

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Account randomly locked with no contact. Have emailed last week with no reply, and anytime attempt to go on live chat the queue is 50/60+ and end up getting disconnected.Have refrained from lowest rating as my experience with betway up until now has been absolutely fine. This is concerning though, and using this review in the hope it might actually get picked-up and my account sorted so I can get back in. Particularly as I have a few open bets still running.

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After multiple emails back and for In regards to my withdrew it’s safe to say this company is a scam! My withdrew was approved Friday morning and normally would receive the funds within a couple of hours ! I have been told this is now apparently no time frame and that I will receive the money when it gets paid!!! Honestly avoid this company at all costs!!!

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Never got my signup bonus would definitely avoid here at all costs false advertising if you ask me

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I made a withdraw on march 9th. The site didn’t start the process until march 11th. After waiting seven days with no response or email send to me, I contacted customer support on March 18th. After waiting an hour I finally got through to them. They asked to my verifying documents, which I sent right away. It is now March 24th. I have no new information and no withdrawal. I feel like this site is a scam. I think they do this so players would reverse their withdrawal and lose their winnings. This is predatory behaviour and should be investigated. This site seems like a scam. I would not trust this site. I will update on any new information I receive.Username: Dougdouglas

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After I won 200 euro from blackjack I was randomly asked to send in documents for verification, after I’d done so a couple of hours later Betway closed my account and a day later sent me back 30 euro that I had deposited and not my total winnings. I’ve been waiting for live chat in queue for hours and the closer you get to 1 the longer it takes but I never managed to get in contact with someone even after 5 hours of waiting. Terrible service.

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I signed up to the welcome offer for the Cheltenham festival, making note of the terms and conditions and adhering to them on my part. I was not credited the welcome bonus, so contacted customer services via the online chat. They informed me that it could not be credited as my account needed verification by sending ID. This was not in the terms but no problem,I emailed my documents as requested. Still no welcome offer over a week later, when trying to contact customer services again, I waited over 3 hours and had to give up. Ok, its not as if I have lost money aside from my first bet, but if Betway cannot even honour their own promotions when I followed the correct terms and conditions set out, I certainly won’t be handing them anymore of my hard earned cash as it does not instill any trust. Choose another bookie!

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STILL NO REPLY?? THIS HAS TAKEN 2 WEEKS AND I AM NO CLOSER TO CASHING OUT AFTER COUNTLESS HOURS WAITTING FOR CHAT SUPPORT WHICH IN RELAILTY THERE IS NONE AND IT JUST THERE TO WASTE UR TIME, 10 HOURS I WAITTED 1 DAY, 8 HOURS THE NEXT, THE CLOSER YOU GET TO 1 IT TAKES LONGER AND LONGER TO GO DOWN. 8 YEARS IT TOOK THIS COMAPNY TO ISSUE ME WITH A REFUND 8 YEARS!!!! IF YOU VAULE UR SANANTY STAY CLEAR FROM THIS COMPANY, THEY NEED SHUT DOWN!!! CAN REPLY TO OTHERS BUT ARE CHOOSING TO IGNORE2nd complaint had been placed with the gambling commission and please don’t underestimate me I will continue to place multiple complaints in with them until I receive my money, 1 complaint each day I haven’t got my money.

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Stolen my money, made a withdrawal had a confirmation email saying it would take 5 working days and never received it. No email to chat shocking do not use this betting site

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The worst UI/UX I have ever encountered! Common you make millions, kindly upgrade your app!! It’s total crap I am right away deleting your app and going back to my bet365!! Just wanted to try cos I guess your odds are good. But damn the good odds the app is thrash

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No longer a trustworthy site in the slightest. Customer support no longer exists anymore so good luck getting anything off them.

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No longer allowed to place bets & now I can’t withdraw my money. Bot is useless, cannot access live chat with a real person. No ability to ring them & they don’t respond to email…..how on earth they are still allowed to operate I don’t know! Looks like I’m going to get in touch with gambling commission.

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Totally shocking experience. Been trying to contact customer services regarding a withdrawal query all day. Still not had a chance to talk to anyone. I haven’t received the money into my account so I also tried contacting them over e-mail with no response. Avoid at all cost!!Sandeep

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I set up an account today, which was verified and I was able to make a deposit. Just after I had my money taken, my account was locked and I’ve been unable to get back into this to withdraw the deposit I made or use it on the website.I’ve since been in the live chat for coming up to five hours now on hold, where I keep getting disconnected and pushed to the back of the queue.Absolutely shocking that my money has been taken and my account locked straight away – how on earth this site is still running is beyond me.

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If i could give a zero i would – 48 people in the live chat queue – 3 hours later still at 13 only wanted to query why my free spins and free bet never got paid out.

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Stil dont hawe my mony back betwey ask pasport and proc oc adres but they dont ask before when i made deposit 3 time one deposit was 500 another 200 and last one 100 is was 14 febuary still try get back my mony ,i made widraft 1870 , user name serchanaaa

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Betway you are truly a disgrace!!! First you confiscated my winning saying that the name on the card deposited with didn’t match when I proved that was a lie you then said the card was a 3rd party account which was also false as it was my personal bank card. You then asked for photo I’d which I have send you in the form of a citizen card which can be used in casinos now you’re saying you don’t accept that. DO NOT TRUST BETWAY they have lied time and time again.

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I had a single question about promotions but apparently this website has not live chat or anyone could help me. In the live chat you see a bot offering irrelevant information and when I call them someone after saying something hangs up. I think it is a parody website copied from Betfair. Please satay away this website as if you face any problems with your fund you have no choice but saying goodbye to it.

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Would give this company no stars if I could!Withdrew £477 but last night it got approved and said processing funds and now my account has been locked and can’t even use online chat!!!!! Avoid this company

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Had a withdrawal couple of weeks ago but until now still no update. Been stuck to processed approved. Trying to talk to customer agent but so impossible for a long queue and AI bots bot answering properly.Riggid and atrocious.

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I was fooled by the $200 deposit match bonus. After wagering that and more I was wondering why I couldn’t withdraw the full amount. Turns out you must wager over $8000 CAD before having access any winnings from the $200 bonus. On top of that, I logged in to see that just under $500 of bonus had been removed from my account while I had not yet made any withdrawal. Bet if you want but the bonus money is a scam. Customer support is untouchable via phone or email so I guess my money is as good as gone.

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