Betway Review

Betway you are truly a disgrace!!! First you confiscated my winning saying that the name on the card deposited with didn’t match when I proved that was a lie you then said the card was a 3rd party account which was also false as it was my personal bank card. You then asked for photo I’d which I have send you in the form of a citizen card which can be used in casinos now you’re saying you don’t accept that. DO NOT TRUST BETWAY they have lied time and time again.

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I had a single question about promotions but apparently this website has not live chat or anyone could help me. In the live chat you see a bot offering irrelevant information and when I call them someone after saying something hangs up. I think it is a parody website copied from Betfair. Please satay away this website as if you face any problems with your fund you have no choice but saying goodbye to it.

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Would give this company no stars if I could!Withdrew £477 but last night it got approved and said processing funds and now my account has been locked and can’t even use online chat!!!!! Avoid this company

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Had a withdrawal couple of weeks ago but until now still no update. Been stuck to processed approved. Trying to talk to customer agent but so impossible for a long queue and AI bots bot answering properly.Riggid and atrocious.

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I was fooled by the $200 deposit match bonus. After wagering that and more I was wondering why I couldn’t withdraw the full amount. Turns out you must wager over $8000 CAD before having access any winnings from the $200 bonus. On top of that, I logged in to see that just under $500 of bonus had been removed from my account while I had not yet made any withdrawal. Bet if you want but the bonus money is a scam. Customer support is untouchable via phone or email so I guess my money is as good as gone.

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Played casino game snd itnonky goave me 85p from a 7 pound winning spin what is going on so u still owe me 6 pound 15 p

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The worst customer service I’ve ever seen, this company needs shut down I don’t understand how the gambling commission hasn’t shut them down already. Please could you reply to my multiple emails I have sent you. I will not wait 8+ hours again for a chat support agent who in the end there is actually no one on the other side and it’s just a big waste of time!! Please could u reply to my email so I can withdraw my money from this platform to never look at it again. Please could you be prompt about it or i will be placing a 2nd complaint in with the gambling commission. You have asked me to provide a new cash out method but I can’t as my account is locked and there is no support to unlock it

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I always send an email in betway support team but no one response in my email.I have missing withdrawal of 800cad. in betway application he said is paid since march/14/2024 but i don’t recieve any money on my bank account please fixed this issue betway team!!!!

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Betway, tournament player Isaak, who has won 15 plus in a row tournaments, is receiving inside information, I am sure he is on your radar. These tournaments are the ones with players starting with one thousand, 2 thousand points to start. He must be banned.

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user name serchanaaa still no answer abaut mu widraft from 14 febuary . betwey where is my mony ?? yesterday you told my i geat my mony back where is my mony ??

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Its almost 21 days my money stuck in withdrawal process of betway. Very bad experience, trying to reach customer service and it barely hard. The AI thing is also not helping. Is their is answer that my money will come back or no? It a request to reach me soon.

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Looks like Betway have stopped paying out withdrawals, so if you win it stays with them . Sounds like a good way to make money, i have 2 withdrawals pending 1 from as far back as the 19th jan. They have paid me before using this debit card but now saying they cannnt. They will still take money from the card this is not right.

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WORST SPORT BOOK EVER, Takes DAYS to withdraw, Can’t even contact them, They hold your money for days, Why is it taking long for a simple withdraw??

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After you ask withdraw they send you an email that you should change withdraw method. They just make you struggle until you give up. Even if you do not give up they never refund you anything. Do not be scammed from this site…….. They use exactly the same way if scam and there is no customer service at all.

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Prizewheel is rigged spun over 50 times not once did I win anything only lose. this company needs to be investigated total scam site.

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betwey siti is scam i made deposit 3 times then i win the1870 and stil whaiting my widraft . username serchanaaa widraft whating from 14 febuary

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Absolutely dreadful. Atrocious customer service, constant log-in issues and website issues. Still awaiting withdrawal after several months. So frustrating, please do yourself a favour and do not register.When I join the CS chat queue, I’m usually number 60 or 70 in the queue. I just got through and was told that my withdrawal is being reviewed for the past 3 weeks and couldn’t tell me when I would be paid. The agent then ended the session.Nothing but frustration, appalling service. AVOID!

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Impossible to speak to customer service.Whilst I’m writing this review I have been waiting for 2 hours on live chat to connect to an agent. There is no option to email them or leave a message and wait for a reply.This outfit should be shut down immediately as it’s completely ridiculous that a business is operating like this. Their promotions never work properly either.

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Withdrawal not processed. They sent me an email asking to contact via live chat. Normally 50+ people in the queue in front of me. Every time I get near the front, after hours of waiting, I get kicked out. Been trying for days. Utterly appalling

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Please take my review serious if you want use Betway website. I deposited £100 and it never arrived to my account. I try to call and contact them through chat box but there is no agent there. I contacted my bank but it’s impossible to reverse the money. Apparently they scam people randomly because I played there before. I just gave up my money but you can stay safe from this website and don’t share your bank details with them. It might be sold to international criminals by this website. Thanks x

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Made an account with these not so long ago, money deposited instantly. When I came to trying to withdraw my money all I was getting was “You can’t withdraw until you have deposited with this method”. Made another deposit with the same card as was used the first time and still the same error, managed to withdraw with another method but something I’ve not seen before and feel like they are just scamming people. I’m now £90 down.

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Tried to get in touch with agent in live chat waited 2 hours but at the end cant talk. It’s so frustrating. I am still waiting for my first withdrawal amount cause I am new customer.

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One of the worst gambling company ever in the word they will eat your winnings.They eat my winnings 269000 Indian rupee in terms section 7 and not even replying. Username’ HA75sim

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Betway I would be back with more despicable review. Government needs to take action against betting company’s that lacks integrity. This is total rip off. Why would you receive my deposit immediately but takes ages to process my withdrawal request?

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A week later and I’m stil waiting for my £300 winnings, from betway! I’ve received 2 emails saying the same thing, that they have received my document required but stil no correspondence and stil my winnings are not in my bank! I’ve even involved resolve, and they stil have not got any response from betway. When you go on live chat, you either speak to a robot, who doesn’t understand a word you say, if it involves more than 2 words! And IF and this is a big IF! The robot puts you through to an agent, you will be about 67th in the queue ( like I was twice) and if you do wait and wait and wait, when you get to around 20th in the queue, you get cut off! I am despairing, I’ve used many gambling sites over the years and had a few issues, but NEVER have I ever had to deal with this! I will continue to fight to get my winnings out! They were quick enough taking my deposit, but when it comes to withdrawing, they will try and find excuses or ignore you. This company needs investigating!!! Do not Join!!!!

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Signed up using promo, deposited money. When I went to sign in, it said my password was incorrect ( even though I had just registered it and used Google passwords) when the password reset email came through it said my account was blocked and that I couldn’t sign in!! Went on ‘ live chat’ but gave up after waiting 5.5 hours n still not getting through 🤷‍♀️@ betway.com Where is the private message I need to reply to?

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Thank you betway you resolved my withdrawal problem 🙏 Live chat though ould be better

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I would give -0 to this site,they hold my wining for months, there is not possible to reach any customer service by email or live chat, just a scams, if they respond and let me get my money then I will delete this review!

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I had to delete my previous review because Betway rectified the problem and got my account credited. Betway please do as much as you can to improve in your customer service. It’s frustrating to be the 70th person in a queue that could last for 2days. Nobody has that time and patient to wait that long.

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Is there a worst site than this? Probably not. The app is constantly freezing or giving error messages which tell you to contact live support but they don’t have a live support so already lying too you. The returns on the games are diabolical and must be borderline illegal but it seems impossible to find out your overall rtp percentages because the support is non existence. It puts amount into your bet slip which is annoying and they should leave it blank. The site needs upgrading but they are so greedy and take your money but expect you to use a third rate site. Definitely avoid the site because there are hundreds out there that are a lot more customer friendly and Definitely have far superior returns on the games.

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Most suss site I’ve been on. Any time it goes to land on feature game bugs out and whole page refreshes but money still goes down at first I thought oh well bad luck but after the 4th or 5th time I realised it only happend when feature about to land and before finishes the spin it completely refreshes not to mention the free wheel is a complete joke spun it around 50 times and not a single free prize it’s a 7/8 chance to win somthing for god sake (excuse my French) also heard others having same problem. Betway is rigged/scam don’t waste your money there, think gambling commission need to have a look into this site!

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they have no problem taking our money straight away when we deposit but when it comes to withdrawing money I’m waiting 7 poxy days! Stuck on process completed for 5 days! Definitely closing my account whenever they decide to payout..

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The site definitely has costumer support issues.. they don’t reply to any tickect and withdrawals takes too much time.. only good thing was the fast deposit but the rest it just awful.

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Another failure from Betway!I have yet another complaint with this site!My countdown to Cheltenham promotion has not been credited in full.I have been credited £15 only,,,,, to my way of thinking,I am £15 short. Only £15 for 4 weeks qualification, should be £20, and missing the extra £10 for 4 weeks qualification. Please respond.

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Six days account been suspended emails after email live chats was told they reviewing it 4 days ago. I like how I’ve spent money for a promotion then gret account suspended just spent 5 hours on live chat at 1st in the que. You know what neeo the account closed absolutely useless site. Honestly if you want bet with this crap company you deserve to get your money taken cause this company scan cheat and lair so for that this company can do one well done scamming betway 😡😡😡

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So they say free acca evey day on cheltenham this week yet its s lie as they obky give it u for the first day fane promo

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As expected got no reply from Betway. It is impossible to speak to an actual human being. How do they have customers. Just want MY money. Will keep putting up bad reviews until this is sorted

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I’m trying to get someone to contact me regarding my account being locked out when I’ve got winnings I need to withdraw

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So i deposited 55 pounds yesterday for the Cheltnam festival noticed today Betway took 55 pounds twice out of my account, yet only 55 added to account. NOT GREAT.

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Betway don’t let me withdraw my cash balance. Unbelievable company. Ask me to deposit from card if I want to withdraw but I used my payment method million times.

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Have been trying for 2 weeks to withdraw £17!! Have hung on to their live chat for 10 hrs+ in total but never been able to speak to an agent.As many comments have suggested, very happy to have money deposited without being able to pay back and with zero customer service to offer remedy.

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betwey asnwer my agen ask for bank staitment i alredy send and they ask agen i fink i scam 😅3 time put deposit first was 500 another 200 and 100

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I opened an account expecting wager-free free spins after my first deposit, only they took my deposit then immediately locked my account. I can no longer log in and cannot access my account to withdraw or play my funds.Just getting to the live chat means going through a maze of links and then navigating the chat bot to get to speak to an agent.I’m on my fourth attempt over three days and still haven’t managed to speak to an agent, if they do exist. Avoid at all costs. Better chance of me finding a tenner on the floor than ever getting this money back.

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Honestly I would stay as far away from this company as possible. I set up a account with hippodrome casino which I didn’t realise was a subsidiary of betway. I lodged money into the account and when I went back into it they had locked my account and haven’t given back my deposit. They are impossible to contact at any time of the day on either site. This has been ongoing for two weeks and I have been led along to believe I will be made contact over the phone which hasn’t been done. Completely unacceptable behaviour from a company literally taking my money

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Wow £900 on bets not one win table tennis there hacked it so you don’t win closed my account need be sued opening paypal cases up get my money back no customer services or phone number avoid at all cost thank me later

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I have been spending over night for waiting for an agent to speed to for unlocking my account cause I’ve only put down my fingerprint wrong for only 3 times . Their costumer service is the worst ever, they’re really slow took me 6 hours to wait for 35 places and it’s still going. They wasted to much time from me and I have never seen such an awful costumer service ever before and I’m really disappointed. You better get my issue fixed.

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Received an email saying I had a £10 free bet for Cheltenham then go to opt in and gives me a £0.50 free bet it’s just strange when you’re giving false info also again no improvement in live chat

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Stiil no answer now start chat wit betwey twiter and same answer need whait nwed whait. Put deposit 990 paund win 1870 paund made widraft on 14 febuary and stil no mony. If sambady one more info send my masege i send you all screnshot all chat. User name serchanaaa facbok serchanas bairamov

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DO NOT SIGN UP FOR THIS APP IN VIRGINIA. I turned my $200 bonus bets into $246 and I tried to withdraw, they accepted my first withdrawal of $100 but the second I tried to do any other withdraws they put a hold on my account and told me I was “using some location altering application” and that’s why this process was happening. I only logged into my account on my phone at my house and my girlfriend’s house, that’s it. Stated this and submitted all their verification and proof of ownership of the deposit methods I used and tried to withdraw. The support got back to me and told me all my documents were accepted but still needed a bank statement with certain info, submitted the bank statement and even highlighted all the info they needed in that statement. I woke up at 10:30 AM today to a message that says my BetWay account has been closed and I can’t receive any of my remaining balance. Is this company so shady that they seriously can’t pay out the rest of my $130? This is beyond sad for a company and is straight-up fraud. Will be reporting BetWay to Virginia Lottery, I have screenshots, documents, and support chats.

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Still waiting for withdrawal. Live chat bot keeps kicking me back off the chat so it’s impossible to talk to anyone. I’ll change the star and review if any update.

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