Betway Review

Worst customer service ever for the last week the have ignored me blanked my emails so today get an email saying how sorry they are and the would call me at 1pm guess what no they never bothered and then began to ignore my email. Seriously the worst I have ever encountered.

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I won £300 on Friday. I withdrew it straight away!! Or shall we say I tried to, it says it’s been processed and ready to be paid into my bank. Then today I received a email, to say, the card I deposited on, must be different to what I’m trying to withdraw on! Which is totally rubbish!!!!! Not sure if the email is a scam that has been sent or it’s legitimate. I tried to find a phone number. There’s isn’t one! I tried to email and I had a message back, saying they do not reply to that address, I went on live chat and had a robot speak to me. Who understood nothing that I was trying to say! So I’m stil waiting to hear, when I can get my £300.00 winnings back into my account. The same one that I deposited on that I’m trying to withdraw from. My patience is wearing very thin!!!!!!

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I deposited $50 from my Skrill account into my Betway ltd. account. Only for Betway too reject the deposit. Saying it didn’t comply or something to that affect. Problem I have now is I don’t know where the money has gone??It is not in the Betway account or Skrill account!?I believe Betway Ltd. has it. Since I have an email from Skrill saying Betway Ltd. has accepted payment. Where my money Betway!!

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Have done everything they ask you to do regarding withdrawal of your money. Now my money seems to have disappeared. Can only contact bot which is still useless. Quite happy to accept money on Visa or Mastercard but not happy to pay you out

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I made a withdrawal on 05-02-2024 of 1500£ and until today I haven’t received my money, I tried several times to speak with an agent on live chat and always the same response “Your account is under review” I played on the Hippodrome Casino website is part of betway group and I spoke with assistant gaming manager to get help with this situation and even him having difficulty to help me because betway doesn’t respond to his emails. This is the worst service I ever used over one month to get my money and can’t reach customer support because it took more than 5 hours waiting on live chat to speak with an agent.I really hope someone reads this and helps me.My username is- Davismsilva05

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Just absolutely disgusted with this site. I went to live chat Friday regarding playing big bass where I won three scatters but they said I hadn’t but I know I did. So left it there to only next day account is suspended I’ve send over 20 emails no reply from them neither the manger gone on live chat to only sit her waiting for 2 hours at start I was 59 then for the last hour I was stuck on 19 why can’t you tell me why its suspended I’ve spend the last four weeks making bets so I could get the free bets for the Cheltenham which I can’t use now becuase you’ve suspended my account so instead of replying to me on here can you email me with the reason for it so if you keeping it closed I’ll go eles where

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This company has eaten my money almost (269000) Indian Rupee and time. After submitting the documents, Section 7 was applied to my account.And now they are saying that “we will not send any money”Very poor decision and very poor company!Username’ HA75sim

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I have been trying to get through for over a month. Finally tonight I got to next in line without being booted from chat. Sat next in queue and then next in line for 45 minutes and then got booted from the chat. They said they sent me 303$ I withdrew but I never got the email to withdraw and I can’t get through to talk to anyone. Sooooo extremely unhappy. My username is kgbengtsson. I have received no message

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I struggled to give Betway a star, I wish there was option for -star.I sent $50 to my account on the 16th of February 2024. It never reflected in my account. The only option to get across to them was live chat which you can spend 24hrs waiting and it will never get to your turn. I’ve been in that queue for more than 10hrs but it never got to turn. Today I was happy that it finally got to my turn and I was told I am the next in line. Next in line I’ve waited for more than 3hrs yet nothing came up! Next was a prompt saying data could not be retrieved jezz! This guys are scammer! Avoid them please!

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Placed a bet on Tuesday morning, tried to log on later that day to withdraw winnings only to find my account was locked for no reason and without warning. Cannot contact Betway via phone as they have no helplines. Forced to use the ‘live chat’ facility. After just over 6 hours I reached the front of the queue only to be told that they could not resolve this issue but would escalate the matter and would contact me via email. 4 days later and no contact from Betway or any form of explanation as to what is going on. Cannot withdraw money which is rightfully mine. Appalling !!

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Terrible site to play, i spent thousand £ and i didn’t get my casino reward yesterday friday,i tried to contact them but wont be able to reach them.

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Terrible customer services Tried for over 5 weeks to speak on live chat waited over 9hrs one day to be booted fron chat when was next in que. Numerous times waited over 5hrs to go down one place in the que then nothing again. Spoke on the fb messenger to betway they say nothing can do to help pls use live chat, sent complaint on 25th feb to email complaints still hear nothing back. This has to be the worst company to get intouch with on this planet shocking non existant operators on live chat. Tried many times today and keep getting sorry internal server error so cant spesk to anyone again AVOID AT ALL COSTS PEOPLE

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I’m waiting more than a month for my withdrawal. Can please betway update please what’s going on with my withdrawal? Please help me…Thanks

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EDIT…my withdrawals said complete and will take 1-3 days for it to be deposited in to bank . I hope so and can leave a 5 * review 😁WithdrawalHi, I’ve requested a withdrawal and it hasn’t moved off the first stage , I’ve no way of contacting betway so hoping they reply here , can you tell me how long this process takes and how I contact, after reading so many bad reviews I’m sceptical about receiving it . So with out reply and seeing progress I will go to my bank to recover my winnings as I have proof of transactions and seeing the bad reviews it wouibe a issue for them to contact fraud department a raise a case but will give benefit of the doubt and give them a chance before leaving bad review and recovering money with bank .. thanks

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Impossible to contact. Tried calling unable to reach due to “COVID 19 our support is limited” this is the automated message. Have emailed and received below reply. I am missing money from recent withdrawal (over £500) Hi, This mailbox is no longer monitored and your email will not be responded to.For any account queries, please visit our Help page. The Customer Support Team Have since emailed CEO for assistance

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Impossible to get through to!Our agents are currently going that extra mile for someone. You’re currently number 57 in the queue, please hold for the next available agent. Please state your query in the meantime.

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Username: Greekgamer007Ok this is my second attempt! The live chat is a scam! Waiting the whole day and be number 1 in the queue and and still waiting for an agent until 23:30 when the live chat opening ours is 8:30-23:30 that’s sad! I tried to contact via email ukmanagerbetway.com and I got a response again from supportbetway.com and they said to me“Upon review of your account, we can confirm that your withdrawals have been placed on hold by our Operations Team.As soon as we have any feedback for you regarding the funds, we will be in contact with you.” So I want a clear answer and not this robot email! I want to know what’s is going on with my withdrawal? What is the problem you hold my money? I can provide any information and documentation whatever betway ask me! So please someone contact like they did when I had winnings so do it now I’m waiting a call from an agent to explain me why they hold my legal money! I read all terms and conditions and you don’t have any reason hold my money! So please this time someone contact me in my phone number and explain me what’s is going on and to help me with this issue please!

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Played for a while and usually withdraw no issue but since swapped my withdrawal still isn’t complete and auto bot isn’t helping any way to actually speak to a human to get this resolved asap please Player name chrissybb1

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Slow to get withdrawls I think these should be quicker. I’ve currently got a withdrawl that’s been approved funds to be released but this is over 4 hours ago surely this should then be sent instant?Game choice really good customer service needs vast improvement Citylamb66

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Have been waiting almost 8 hours now for assistance on a match that hasnt settled and its been 3 months. 8 hours for customer service. absolute waste of time and still waiting

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Hi my username is harpreet00987I withdrew my money which was 73.79, transaction no-314210894 I didn’t receive money in my bank account. This is so regular. I have read so many comments, everyone is facing this problem. Why can’t you guys work in this? I will be posting about this on my social media as well, I have more than 40k followers. If I will not get my money back.

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Username: Greekgamer007 Ok this is my second attempt! The live chat is a scam! Waiting the whole day and be number 1 in the queue and and still waiting for an agent until 23:30 when the live chat opening ours is 8:30-23:30 that’s sad! I tried to contact via email ukmanagerbetway.com and I got a response again from supportbetway.com and they said to me “Upon review of your account, we can confirm that your withdrawals have been placed on hold by our Operations Team. As soon as we have any feedback for you regarding the funds, we will be in contact with you.” So I want a clear answer and not this robot email! I want to know what’s is going on with my withdrawal? What is the problem you hold my money? I can provide any information and documentation whatever betway ask me! So please someone contact like they did when I had winnings so do it now I’m waiting a call from an agent to explain me why they hold my legal money! I read all terms and conditions and you don’t have any reason hold my money! So please this time someone contact me in my phone number and explain me what’s is going on and to help me with this issue please!

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Been trying to contact u since the 23rd of feb havent been able to get in touch so im on here now on. The 23rd of feb i tried placing a bet and i have proof of this the bet said u succefully placed incame back on site and all my kiney was gone massive issues

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21.48pm and no response bar a bot been 6 days now and no response bar processed back to processing !!!!!!!***++17.16pm and still nothing and no response !!!!!!!!!!You have responded saying read message and guess what no message and I go online and you can’t talk to anyone just a bot saying it could be delayed what a joke *****What absolute joke this site is so bad and scam Won on Thursday still waiting for funds despite saying it would be in within hours The status went from completed back to processing !!! You can’t call anyone you have a bot so Betway pay your money out your happy to take take take but why are you not paying out next will be the gambling board for false gaming

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Where is my withdrawal money i withdraw in 25-2-2024 but not credited to my account there is no customer service then how to contact youVery disapointingToday you give me my money otherwise please block my account I never use it again

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legit scamers dont ever try to play in here , deposited 30 pounds did only 10-20p spins , got bonus 3 times it was 1 pound 2 pound and 5 pound xddd no a single time it gives u win more then u deposit , and just look at 8k 1 start rewievs stay safe guys

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I have a new problem now. Previously I couldn’t get my withdrawal and now I can’t deposit with my new bank card. I added the card following the directions on the help page and still no joy.Very bad customer service as you can no longer talk to an agent on the live chat and even the support email is no longer working.

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I received message from Betway regarding withdrawal. I did everything they tell you do but then get told you can’t reply to there customer support team. They just send you to chat bot which is utterly useless.

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Need to contact support regarding a withdraw, been stuck in queue for almost 3 hours now. Absolutely disgusting no contact email or phone to call just live chat

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Bigger bass bonanza bug, sameCombination, all games same combination ,every time 0% win ,real legal fraud betway,management aswhell poor ,doing everything no win,combination”.l.” with all management team its real joke here 0000% win

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Have been told to change withdrawal account which I have tried to do many times. E mail . Live chat . Bot. All useless. Have money sitting in MY account which I can’t touch because no one responds.

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Still haven’t received my withdrawl it’s been over 3 days since I made it and it’s stillNot even approved. I received a message to say they will escalate it etc after leaving a review on here. It’s a shame as the site is really good layout games. Customer service and withdrawl times are shocking. I will happy update my review to reflect my actually gaming experience which is fantasti.

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This is by far the worst betting site when it comes to customer service. i have been struggling for days to get my withdrawals but with no luck. i have illiterately spoken to 4 different consults on a daily bases and no one can resolve my problem. Everytime they just escalating the issue to a relevant department but they never get to a conclusion. you are by far the worst betting site ever. They also never responds to your emails. this has been really frustrating. When live chatting with them, you almost wait for 45 minutes to be helped.

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Requested a withdrawal on the 29/2/2024 and got an email saying it couldn’t be paid to the bank I paid in with, even though it wouldn’t allow it to be paid to my card which I’d used go back onto my account and the money is not showing.in my account so can’t change any details I want my money!My account is Andy_the_carp

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Ok, this is my 3rd attempt to get some attention from Betway via Trust pilot because it’s impossible to communicate with someone at Betway . I have been waiting since the 16/01/2024 to receive the £500 I won. I have sent all the documents you have requested, considering I had this account for few years. Please sort it out

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Fraud company I withdraw money but not credited to my account and very bad customer serviceVergin bet is better than this fraud company

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Don’t use you don’t get your bonus . And no customer services. The live chat keeps you on hold for hours then disconnect s when near front of que. Also if you win big they won’t pay out there ask for your bank statements and if anyone has transferred money to your account they with hold your funds winnings if s a loop hole to try to prevent money laundering. But they have manipulated it to there advantage. use betopenly person to person betting no gimmicks or false advertising just person to person . Look it up betopenly power to the people say no to corrupt bookies

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So played the free wheel on the 15th of Feb then had to deposit and play 10 on games to get the super wheel which I didn’t get so went to live chat told me to try again so another 10 pound and still nothing so waste of 20 pound then went to live chat there looking into it been 7 times since and still looking into it so won’t get my money back or that free spin now so thank for that. And the games are jsut absolutely awful I’ve played 25 pound a day on big bass bonanza for last 14 days no bonus even though the simples come out a lot of the time but only two when they offer 5 it’s a joke. So for me your conning people and happy to just take all the time. There not fair at all you know that so stop conning people

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Still waiting my withdrawal! No costumer service im trying to contact through the live chat but doesn’t work.Where is my money? Please someone contact me

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Still haven’t received my withdrawl it’s been 48hours since I made it and it’s stillNot even approved. I received a message to say they will escalate it etc after leaving a review on here. It’s a shame as the site is really good layout games. Customer service and withdrawl times are shocking. I will happy update my review to reflect my actually gaming experience which is fantasti. Username – citylamb66

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Have no problem with Betway any money il won il got in few hrs after withdrawal. Customer service could be better tho. Apart from that Betway is good.

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Full of bots no real live chat at all in a loop for over 30 min . The is no option to contact a real person all the live chat does is loop you to the same stuff you click it then it takes you to another page then it says issue resolved with out any contact from a human at all . Thats how you know the site is just fake . I bet the is others that need real help and not just some bot that loops you . Your reputation holds you perfect low star rating for a low life betting place ? Makes sence

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Don’t use betway no custermer service. Reason they want bank statements is so when you win a nice sum . They can withhold it if ANYONE has ever transferred you money . They say it money laundering. Use bet openly your betting person to person no bookies keeping your money . Don’t use this corrupt system

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Absolutely disgusted with this company!I have been trying all week, for hours at a time, to contact them about non credited promotions! Now, I can’t even log in to my account! Why? Have I been blocked? What is going on?Please people, stay away from this company! Something is seriously going on with this company. Sham and scam!Spend your hard earned money with another betting company, if you like and enjoy a bet!Update:I’ve just received an email to complete the final week of the Cheltenham free bet promotion!!!!!!! Another ruse to get more money. An absolute joke!PLEASE PEOPLE, TAKE NOTICE OF ALL THE OTHER 1 STAR REVIEWS,,,,,,,,,, STAY WELL AWAY FROM BETWAY!

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Trying to make a withdrawal but saying need to deposit first which I have done trying to contact them but never getting through don’t anyone join as they are a waste of money and time

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Citylamb66 Impossible to get in touch withdrawal not processed no communication please can you get in touch and update me

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Just get conned everytime you play on here I’ve played 25 pound a day for 14 days on big bass bonanza to win absolutely nothing the odd 1 pound here and there well done scammers

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The Worst customer service I have ever experienced. I’ve been trying to withdrawal money that I’ve won for over 2 and a half weeks now…. I’ve spent hours upon hours on live chat and they just keep giving me the run around, to contact them again in 24 – 48 hours. I’ve reached out each time within the time frame and simply keep getting “be patient with us” I’m done being patient as you were very quick to take the money I placed on bets. On my pending withdrawals it’s said paid since February 16th and I’ve still received nothing. How they are even listed on that website is beyond me, crooked operation if you ask me. Many other sites to bet on that don’t give you this much of a hassle. Stay away

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My account was excluded against my will a few months ago because I asked to void some bets. I have over 1000 pounds in bets in that account that are scheduled to settle some time around April. I just got through to live chat to enquire if they bets were safe and secure, and the agent stated that the bets had been voided and paid to me. This is not the case so I’m very concerned that my money has been stolen! They claim to know nothing about over 1000 pounds in open bets! I’m not sure what to do now but I hope I’ve not been robbed. Any help would be appreciated- thanks.

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Username: chundybee. Withdrawals take to long. I tried to ask why my withdrawal is taking so long instead of helping me they asked why I needed they money so bad.

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