Betway Review

If something goes wrong, there’s no one to talk to. Just an automated service. I put some small £3 combination forecast bets on tonight. I won one, but they only paid me for half of it. Yet they’ve taken my full stake. I’ve used them for years and I’ve spent way more than I’ve withdrawn, so for them to restrict my account suddenly and start stealing my money (albeit small amounts) is disgraceful, they’re actually just helping themselves and paying a fraction of what I was owed. Was quite happy with them, but there’s no one to chat with to help!

Reply

Promotions not working or works sometimes 1 bonus spin where you getting nothing, disappointedly this company, lot times,same combination with any games special bigger bass bonanza with any bet 0% win”JJJKKK101010QQQQ”,wow jackpot win real 💩 its agian looks per account management so its looks best way you spending 200£ and getting mini jackpot for max10£~ what can i say only hellHouse here

Reply

I made account yesterday and today they called me saying why I am not placing any bet. it’s my choice. I am trying to delete account then they called me again that you logged in. I told them I want to delete my account. They said why. I find this behaviour very suspicious. So, I sent them an email to delete my account but no reply yet. The live chat showed that I am at no. 57 in the queue.

Reply

hi, i made a withdrawal of £200 on the 12th march. it was processed on the 15th march. it did not reach my bank as i gave wrong sort code which i have updated as requested. i have sent them bank statement of proof that i never received the money. i am in uk can you help please.

Reply

I withdrawal over 3 weeks ago and my money has still not been received! I’ve sent over 10 emails to you regarding the issue and not got a single reply back and also when trying to speak to someone on chat I’ve waited over 5 hours in queue a day not once but maybe 4 days in a roll of trying only to be disconnected by you I have prove and screenshots.. all I want to know where is my money and when I’ll receive it before I take Further action against this company!!!User’s recommendation: Be careful and keep an eye on your withdrawal I feel like I’ve been robbed by betway.

Reply

Shocking , cash out suspended due to system showing a wrong kick of date and time causing a loss of 100s of pounds i could of cashed out. Also spent over £500 on a slot that never gave a bonus , must be the worst r.o.e of any online gambling sites. Oh and to top it off my bonus promo bar from this went to 60 free spins and 3x £5 free bets and they refused to pay them to my account. Avoid this site at all costs its an unfair site with terrible customer service. AVOID AVOID AVOID 🙁

Reply

Terrible customer service. They hold withdrawals for no reason at all and make you jump through hoops to get your money. Never have reps to answer the phone. Slow responses through email. Worst customer service by a mile.

Reply

Have only had a betway account for a few weeks. No issues. Partway through I got a fraud alert on my bankcard. I cancelled the card but my bank account was still active. I ended up having to deposit through paypal. My paypal money comes RIGHT THROUGH my bank account. I get an email today when I went to check some bets that my account is blacklisted because of chargebacks. I just checked my paypal and the balance still shows zero and checked my bank and ALL the charges are still pending! So no chargebacks! In reality the only reason I switched to them was because I was waiting on a limit change on my MGM account. Called the number given: Told they are too busy to call back. Responded to the email with no response back and cant get in touch with anyone through “live chat.”

Reply

Account randomly locked with no contact. Have emailed last week with no reply, and anytime attempt to go on live chat the queue is 50/60+ and end up getting disconnected.Have refrained from lowest rating as my experience with betway up until now has been absolutely fine. This is concerning though, and using this review in the hope it might actually get picked-up and my account sorted so I can get back in. Particularly as I have a few open bets still running.

Reply

After multiple emails back and for In regards to my withdrew it’s safe to say this company is a scam! My withdrew was approved Friday morning and normally would receive the funds within a couple of hours ! I have been told this is now apparently no time frame and that I will receive the money when it gets paid!!! Honestly avoid this company at all costs!!!

Reply

Never got my signup bonus would definitely avoid here at all costs false advertising if you ask me

Reply

I made a withdraw on march 9th. The site didn’t start the process until march 11th. After waiting seven days with no response or email send to me, I contacted customer support on March 18th. After waiting an hour I finally got through to them. They asked to my verifying documents, which I sent right away. It is now March 24th. I have no new information and no withdrawal. I feel like this site is a scam. I think they do this so players would reverse their withdrawal and lose their winnings. This is predatory behaviour and should be investigated. This site seems like a scam. I would not trust this site. I will update on any new information I receive.Username: Dougdouglas

Reply

After I won 200 euro from blackjack I was randomly asked to send in documents for verification, after I’d done so a couple of hours later Betway closed my account and a day later sent me back 30 euro that I had deposited and not my total winnings. I’ve been waiting for live chat in queue for hours and the closer you get to 1 the longer it takes but I never managed to get in contact with someone even after 5 hours of waiting. Terrible service.

Reply

I signed up to the welcome offer for the Cheltenham festival, making note of the terms and conditions and adhering to them on my part. I was not credited the welcome bonus, so contacted customer services via the online chat. They informed me that it could not be credited as my account needed verification by sending ID. This was not in the terms but no problem,I emailed my documents as requested. Still no welcome offer over a week later, when trying to contact customer services again, I waited over 3 hours and had to give up. Ok, its not as if I have lost money aside from my first bet, but if Betway cannot even honour their own promotions when I followed the correct terms and conditions set out, I certainly won’t be handing them anymore of my hard earned cash as it does not instill any trust. Choose another bookie!

Reply

STILL NO REPLY?? THIS HAS TAKEN 2 WEEKS AND I AM NO CLOSER TO CASHING OUT AFTER COUNTLESS HOURS WAITTING FOR CHAT SUPPORT WHICH IN RELAILTY THERE IS NONE AND IT JUST THERE TO WASTE UR TIME, 10 HOURS I WAITTED 1 DAY, 8 HOURS THE NEXT, THE CLOSER YOU GET TO 1 IT TAKES LONGER AND LONGER TO GO DOWN. 8 YEARS IT TOOK THIS COMAPNY TO ISSUE ME WITH A REFUND 8 YEARS!!!! IF YOU VAULE UR SANANTY STAY CLEAR FROM THIS COMPANY, THEY NEED SHUT DOWN!!! CAN REPLY TO OTHERS BUT ARE CHOOSING TO IGNORE2nd complaint had been placed with the gambling commission and please don’t underestimate me I will continue to place multiple complaints in with them until I receive my money, 1 complaint each day I haven’t got my money.

Reply

Stolen my money, made a withdrawal had a confirmation email saying it would take 5 working days and never received it. No email to chat shocking do not use this betting site

Reply

The worst UI/UX I have ever encountered! Common you make millions, kindly upgrade your app!! It’s total crap I am right away deleting your app and going back to my bet365!! Just wanted to try cos I guess your odds are good. But damn the good odds the app is thrash

Reply

No longer a trustworthy site in the slightest. Customer support no longer exists anymore so good luck getting anything off them.

Reply

No longer allowed to place bets & now I can’t withdraw my money. Bot is useless, cannot access live chat with a real person. No ability to ring them & they don’t respond to email…..how on earth they are still allowed to operate I don’t know! Looks like I’m going to get in touch with gambling commission.

Reply

Totally shocking experience. Been trying to contact customer services regarding a withdrawal query all day. Still not had a chance to talk to anyone. I haven’t received the money into my account so I also tried contacting them over e-mail with no response. Avoid at all cost!!Sandeep

Reply

I set up an account today, which was verified and I was able to make a deposit. Just after I had my money taken, my account was locked and I’ve been unable to get back into this to withdraw the deposit I made or use it on the website.I’ve since been in the live chat for coming up to five hours now on hold, where I keep getting disconnected and pushed to the back of the queue.Absolutely shocking that my money has been taken and my account locked straight away – how on earth this site is still running is beyond me.

Reply

If i could give a zero i would – 48 people in the live chat queue – 3 hours later still at 13 only wanted to query why my free spins and free bet never got paid out.

Reply

Stil dont hawe my mony back betwey ask pasport and proc oc adres but they dont ask before when i made deposit 3 time one deposit was 500 another 200 and last one 100 is was 14 febuary still try get back my mony ,i made widraft 1870 , user name serchanaaa

Reply

Betway you are truly a disgrace!!! First you confiscated my winning saying that the name on the card deposited with didn’t match when I proved that was a lie you then said the card was a 3rd party account which was also false as it was my personal bank card. You then asked for photo I’d which I have send you in the form of a citizen card which can be used in casinos now you’re saying you don’t accept that. DO NOT TRUST BETWAY they have lied time and time again.

Reply

I had a single question about promotions but apparently this website has not live chat or anyone could help me. In the live chat you see a bot offering irrelevant information and when I call them someone after saying something hangs up. I think it is a parody website copied from Betfair. Please satay away this website as if you face any problems with your fund you have no choice but saying goodbye to it.

Reply

Would give this company no stars if I could!Withdrew £477 but last night it got approved and said processing funds and now my account has been locked and can’t even use online chat!!!!! Avoid this company

Reply

Had a withdrawal couple of weeks ago but until now still no update. Been stuck to processed approved. Trying to talk to customer agent but so impossible for a long queue and AI bots bot answering properly.Riggid and atrocious.

Reply

I was fooled by the $200 deposit match bonus. After wagering that and more I was wondering why I couldn’t withdraw the full amount. Turns out you must wager over $8000 CAD before having access any winnings from the $200 bonus. On top of that, I logged in to see that just under $500 of bonus had been removed from my account while I had not yet made any withdrawal. Bet if you want but the bonus money is a scam. Customer support is untouchable via phone or email so I guess my money is as good as gone.

Reply

Played casino game snd itnonky goave me 85p from a 7 pound winning spin what is going on so u still owe me 6 pound 15 p

Reply

The worst customer service I’ve ever seen, this company needs shut down I don’t understand how the gambling commission hasn’t shut them down already. Please could you reply to my multiple emails I have sent you. I will not wait 8+ hours again for a chat support agent who in the end there is actually no one on the other side and it’s just a big waste of time!! Please could u reply to my email so I can withdraw my money from this platform to never look at it again. Please could you be prompt about it or i will be placing a 2nd complaint in with the gambling commission. You have asked me to provide a new cash out method but I can’t as my account is locked and there is no support to unlock it

Reply

I always send an email in betway support team but no one response in my email.I have missing withdrawal of 800cad. in betway application he said is paid since march/14/2024 but i don’t recieve any money on my bank account please fixed this issue betway team!!!!

Reply

Betway, tournament player Isaak, who has won 15 plus in a row tournaments, is receiving inside information, I am sure he is on your radar. These tournaments are the ones with players starting with one thousand, 2 thousand points to start. He must be banned.

Reply

user name serchanaaa still no answer abaut mu widraft from 14 febuary . betwey where is my mony ?? yesterday you told my i geat my mony back where is my mony ??

Reply

Its almost 21 days my money stuck in withdrawal process of betway. Very bad experience, trying to reach customer service and it barely hard. The AI thing is also not helping. Is their is answer that my money will come back or no? It a request to reach me soon.

Reply

Looks like Betway have stopped paying out withdrawals, so if you win it stays with them . Sounds like a good way to make money, i have 2 withdrawals pending 1 from as far back as the 19th jan. They have paid me before using this debit card but now saying they cannnt. They will still take money from the card this is not right.

Reply

WORST SPORT BOOK EVER, Takes DAYS to withdraw, Can’t even contact them, They hold your money for days, Why is it taking long for a simple withdraw??

Reply

After you ask withdraw they send you an email that you should change withdraw method. They just make you struggle until you give up. Even if you do not give up they never refund you anything. Do not be scammed from this site…….. They use exactly the same way if scam and there is no customer service at all.

Reply

Prizewheel is rigged spun over 50 times not once did I win anything only lose. this company needs to be investigated total scam site.

Reply

betwey siti is scam i made deposit 3 times then i win the1870 and stil whaiting my widraft . username serchanaaa widraft whating from 14 febuary

Reply

Absolutely dreadful. Atrocious customer service, constant log-in issues and website issues. Still awaiting withdrawal after several months. So frustrating, please do yourself a favour and do not register.When I join the CS chat queue, I’m usually number 60 or 70 in the queue. I just got through and was told that my withdrawal is being reviewed for the past 3 weeks and couldn’t tell me when I would be paid. The agent then ended the session.Nothing but frustration, appalling service. AVOID!

Reply

Impossible to speak to customer service.Whilst I’m writing this review I have been waiting for 2 hours on live chat to connect to an agent. There is no option to email them or leave a message and wait for a reply.This outfit should be shut down immediately as it’s completely ridiculous that a business is operating like this. Their promotions never work properly either.

Reply

Withdrawal not processed. They sent me an email asking to contact via live chat. Normally 50+ people in the queue in front of me. Every time I get near the front, after hours of waiting, I get kicked out. Been trying for days. Utterly appalling

Reply

Please take my review serious if you want use Betway website. I deposited £100 and it never arrived to my account. I try to call and contact them through chat box but there is no agent there. I contacted my bank but it’s impossible to reverse the money. Apparently they scam people randomly because I played there before. I just gave up my money but you can stay safe from this website and don’t share your bank details with them. It might be sold to international criminals by this website. Thanks x

Reply

Made an account with these not so long ago, money deposited instantly. When I came to trying to withdraw my money all I was getting was “You can’t withdraw until you have deposited with this method”. Made another deposit with the same card as was used the first time and still the same error, managed to withdraw with another method but something I’ve not seen before and feel like they are just scamming people. I’m now £90 down.

Reply

Tried to get in touch with agent in live chat waited 2 hours but at the end cant talk. It’s so frustrating. I am still waiting for my first withdrawal amount cause I am new customer.

Reply

One of the worst gambling company ever in the word they will eat your winnings.They eat my winnings 269000 Indian rupee in terms section 7 and not even replying. Username’ HA75sim

Reply

Betway I would be back with more despicable review. Government needs to take action against betting company’s that lacks integrity. This is total rip off. Why would you receive my deposit immediately but takes ages to process my withdrawal request?

Reply

A week later and I’m stil waiting for my £300 winnings, from betway! I’ve received 2 emails saying the same thing, that they have received my document required but stil no correspondence and stil my winnings are not in my bank! I’ve even involved resolve, and they stil have not got any response from betway. When you go on live chat, you either speak to a robot, who doesn’t understand a word you say, if it involves more than 2 words! And IF and this is a big IF! The robot puts you through to an agent, you will be about 67th in the queue ( like I was twice) and if you do wait and wait and wait, when you get to around 20th in the queue, you get cut off! I am despairing, I’ve used many gambling sites over the years and had a few issues, but NEVER have I ever had to deal with this! I will continue to fight to get my winnings out! They were quick enough taking my deposit, but when it comes to withdrawing, they will try and find excuses or ignore you. This company needs investigating!!! Do not Join!!!!

Reply

Signed up using promo, deposited money. When I went to sign in, it said my password was incorrect ( even though I had just registered it and used Google passwords) when the password reset email came through it said my account was blocked and that I couldn’t sign in!! Went on ‘ live chat’ but gave up after waiting 5.5 hours n still not getting through 🤷‍♀️@ betway.com Where is the private message I need to reply to?

Reply

Thank you betway you resolved my withdrawal problem 🙏 Live chat though ould be better

Reply