Betway Review

I had problems a couple of months ago regarding withdrawing my winnings. Had an email saying they tried paying into my bank but it couldn’t be processed so to check my preferred method of withdrawing which I have never changed as it’s the same account I deposit with. Eventually it was resolved. Now the same thing has happened again and I can’t reply to the email they sent. Always enjoyed using this site but recently there is always an issue when trying to withdrawal.I would be very grateful if this could be resolved.

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It seems that the companies are really in bad shape! They have united with an incredibly bad RTP system and do nothing but take money from the pockets of those they catch! And they lie, saying the games are random! For example, this company has not been paying out for 4-5 months. I have a monthly limit, and whenever it resets and I try a bit, I can’t make more than 10 pounds over what I invested! These companies are finished, it seems they are after even the smallest amount of money! DO NOT PLAY, DO NOT JOIN! If you are a member, CANCEL IMMEDIATELY before it’s too late!

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I like the website i played on it everything is nice the only bad thing i liked is its been like many hours for the withdrawal which hasnt even started to process yet its taking so much time , however i do use other websites they are very fast with the withdrawal process and their live chat is also taking longer time to respond

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Awful company. Doesn’t have a live contact number nor does it have a live chat as I waited 3hours from when the live chat actually opened and got nothing after the 3 hours I gave up. They haven’t processed my withdrawal. No way of contacting the company which just shows how little they care. I want this resolved today.

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Been playing this for a bit and never had any issues but recently been playing live casino and idk what’s going on but I’ve hit on roulette should’ve got 100$ twice and it just glitched out and didn’t give me my money, like to say I’m not gonna play this anymore

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Shocking that they can literally just take your money and do what they do. I tried to withdraw money from account received a email stating I had to make a deposit because my card had not been used in so long I done that then they said we have told you we cannot pay into that bank card it’s out of are control you need to make a new payment method. Is there anything we can do to get refunded and this shocking website shut down they are literally just scamming the public

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Everytime i make withdraw I have to comment here. Their email not working, live chat wait 5-6 hours. Please can you process my Withdraw please. I know im winning please dont hold people winning funds.

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Impossible to talk to a real person. The email no longer works and the live chat just sends you around in circles. I have tried for days to withdraw my money but says I need to use my card first to deposit which I have done twice.

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I was only paid half of the amount I won on my bet. Last year I made a 2 to 1 bet on the Super Bowl. The bet came in, instead of 150$ I was paid 75$, they then said the bet was settled correctly. No recourse for the theft. I took a picture of the screen saying I won the bet etc. no help from customer service. Although there are no agents to talk to it’s all on the computer. Use reputable local companies. This company is a sham. When the local government warns to only use local betting agents, these are exactly the crooks they are talking about. All over 75$I also love how they will take 10 days to respond to an email but as soon as they look bad online, they’re like “let’s have a look at that for you” with no intention of doing so. Don’t ever use this site, they will steal your money!

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Worst customer service. I deposited my money and now not able to withdraw them back. Customer support put wrong allegations that due to abusive behaviour my account is freeze. It’s my money and need to get it back. Simple.

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Stay away!!! It’s telling me to use a card what I have deposited on to withdraw I have only one bank card and cannot speak to a human the live bot sends you round in circles and doesn’t help in any way possible I don’t understand how a company is allowed to get away with it I’ve read previous reviews and the same thing seems to be happy to a lot of people. EDITED: for people who read and think they have messaged they haven’t an the person I am speaking to on Facebook is going around and around in circles with the same answers to different and unrelated question absolute scam betting website is unbelievable

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Shocking site. Let me complete 3 weeks of the Cheltenham free bet offer and convenient block me from promotions the week before I would have done all parts and doubled the free bet amount. Awful customer service who couldn’t explain how a bet builder was calculated, they gave me an email address and just continued to lie about the bet despite screenshots. Would not recommend this site.

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The worst customer service I’ve ever endured in my life. A multi-million dollar company that has their name on the front of EPL shirts, that will squabble over trivial sums and limit you as soon as you win.Money just disappeared from my account overnight, hours and hours on live chat trying to get it back. All the customer services people can say are “be patient”, “you have to allow time.” It’s literal theft.

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The worst application and service ..This betway all time they stop games when ur cash out go well and also manytimes they stop the app and even in browser Google..Nothing is work .. do u cant even follow ur bet ..So bad client service. I dont advice no one to play or lose money in this apps.

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Gamer ‘Panic’ Are you kidding me?He wasted 20min with back pass and back dribbling in a losing situation(2:5) because he got an order that no more score for remaining time.The score was total 6 in 1st half.Hey Betway!Be honest!

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On two occasions I have hit a number of triggers for casino rewards Monday to Thursday then come Friday remove all promotions absolute thieves do not use this company

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absolute jokers worst inthe world .opened a account a year or more ago.tried to back a greyhound . 35 pounds they offered 87p.keep away bet with them at your peril.im 78 . please close accounts you are not allowed to win good david knowles .

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worst support ever!they will do everything in their power to SCAM you & Steal your money.I had 400 GBP in my account & they are refusing to pay me for no reason.I WILL GO TO POLICE TO REPORT THIS.you wait for hours and hours just to get in touch with their support.Live chat takes for ever & when you are in queue, they purposely close the chat when your turn is close.I tried for two days to contact them and they either ignored or left you hanging in live chat.they don’t respond to emails at all. WATCH OUT.

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A total scam! Avoid this website!Betway Limited are letting customers deposit and are then locking customers out of their account. Their only form of contact is via a ‘chat’ service with a countdown ‘queue’ system that takes 4+ hours to reach an agent. Which cut you off after waiting. Their license has been suspended since 25th Jan 2024. Reported to the Gambling Commission for fraud.

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Live chat doesn’t work, emails aren’t responded to. £100 free bet still not credited. Honestly I don’t understand how this company is allowed to operate without a customer service. Would highly avoid at all costs.

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Liars and thieves in the very least. They owe me €1065. Genuine winnings and have blocked every avenue attempted to withdraw my winnings. No integrity, no professional standard, simply a scamming organisation who deserve closing dor wn and prosecuting. Never be tempted to use the.

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Can someone from Betway please contact me?! I have money stuck in my account, it has been impossible to withdraw. I have tried the chat facility which does not work. I have emailed twice. I am being shown an error message whereby it says I cannot withdraw money to my card as I have not previously made a deposit with it, but this is the ONLY card I have used. Other payment methods have not worked. Absolute waste of time. I would advise others to stay away from this company unless they enjoy being annoyed and frustrated.

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I deposited €25 and was then locked out of my account. There is no way to contact them, no phone number or email address. Waited 4 hours on live chat and was then disconnected. Do not use them under any circumstances

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I deposited £10 on the app and using the free beta credited I won £30. I tried so withdraw this money in the 22nd of January and it is now the 24th of February. So over a month later and it still says that the “funds are being processed.” Absolute joke of an app with an even worse customer service section. First emailed them and they replied with a pre written message that was of no use. Secondly tried using their chat box and was almost 100th in the queue and when I finally got through it gave me the same message as the email. Just shocking.

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Scum of the earth. No human beings to talk to. AI chat and there is ZERO route to talk to customer support including calling. Just a number that talks about Covid and hangs up.

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Placed deposit by PayPal, didn’t get free bet. Said it was because I didn’t use card but if I made another with card I’d get it. Did so and then they said they couldn’t give it to me. Cheats

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Still not received my bet Betway why are you withholding my bets this isn’t fair it’s gone on for weeks now I want my winnings now or I’ll take it higher Update Betway you just said that I used a 3rd party I did my boyfriend did this because you kept failing my card so he let me use his card please can you release my funds back on to the app please and when I get a card what works what’s mine I will then withdraw please can you do this asap

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Again, I’ve had to leave a review to try and resolve my query. My username is Reece1889 my casino rewards have not been credited and every time I try to go on live chat. I am 56 in the queue. Oh Mo, this is absolutely shocking you don’t get this on bet 365 or bet fair or sky bet sort your effing live chat out this is making me so angry just like probably a lot of people

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Worst customer service ever …in fact saying that they don’t have a customer service …believe they just leave you for HOURS sitting watching a queue …I have been waiting on numerous occasions …today 6.5 hours…2 hours as no 1 in the queue🙄🙄… don’t touch them

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I have now been trying to get through on live chat for nearly 2 weeks! no one answers even if you get down to the final few people. I need my withdrawals processed i have sent two compaint emails with no response its a joke.

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SCAMMERS !!!!!!Won £25 won’t let me withdraw its saying I need to make a payment with the same card which I’ve done ! Basically there ripped me off PLEASE NOBODY USE THIS SITE ! IT NEEDS SHUTTING DOWN

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Deposited 70 pounds with them, money left my bank account and never got accredited to betway. There’s no way to contact them, no email , no phone number, the live chat is fake, they make you wait 4 hours and than they tell you you have been disconnected (tried 6 times). It’s the only app/site in the world where you can’t contact them

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Promotions are fake do not use their promotions free spins off vegas millins prise draw were not given to me when shoukd of been do jot use their fake promotions

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I tried to withdraw some money on the card I deposited the funds from. When I try to withdraw it says I can’t use that card as I haven’t deposited any money from it yet.Customer support seems next to useless, just a bot that doesn’t provide any answers to my questions and no way of speaking to anyone.

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Wish I read these reviews before playing.. this is the boringist and greediest site iv ever played. So predictable. And greedy. It basically just steals your money stay away. This is the worst iv ever played ever. By the way this is another crappy gambling company that flags reviews or asks for more details. To get reviews removed. Haha. Have you seen how bad your reviews already are betway. Removing mine won’t make this site look any better. It’s disgusting.Your the only company that iv reported to gambling commission. I gamble on every site. And youv all been abusing the rgn number. To be honest.But your site is the slowest out of the lot. And the most predictable. I was just spinning the button on everygsme watching you eat and eat every spin was dead.I got a feature on fishing frenzy. And it’s was 1.80. After 180 pound played. Hahahaha.Are you seriously. Trying to get my review removed. As I speak the truth. If this review gets removed ill repost it tomorrow. Again. These guys are thieves. Stay well away.

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this company is crap. i deposited money several times and played different slots but never won. how much do you have to loose before you can win anything. not playing ever again.

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Do not use i made withdrawal on 22 January and still waiting they want a swift pay account or PayPal and I need to deposit from eitherBut they won’t give withdrawal to mastercard I did deposit from it doesn’t make sense so stay away from the site

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I have tried to contact Betway to re-open my account but my login details have not been accepted. I am not therefore able to contact my Account Manager.

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Very bad customer service in terms of getting through. I am trying to get in touch with them 3rd day in row via Live Chat, but even if wanted to wait on line being position like 80 took me 4 hours and still not even been in top 10 in line.I did also send out email which are nit getting response as well.Even tried phone number of Google tried to ring but the line is no Longer active…Most important always problems with promotion like now I supposed to get reward yesterday and there is nothing and cannot even speak to agent or complaint.

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Very disappointed with Betway customer service as a whole. On account opening I was unable to login in with no email to state why. All emails I tried was met with “this email is not monitored and you won’t get a response” after trying for several days I was able to finally get through to chat support, they state I need to send documents in and will have my account unlocked within 24-48hrs. 6days later and many days trying to contact chat support to which I’ve been waiting on average 5-6hrs a day I reach next in the queue and get cut off. Clearly they must be making so much money they no longer want people to sign up.

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EDIT:They did actually sort it to be fair, emailed me the morning after and credited the bet to my account. Raised from 1star to 3star as the whole process still did feel a bit deceptive, but at least they made an effort to sort it.Original complaint:Stay far away from this company. Got a pop up stating I could receive a £5 free bet if I opted in to marketing communications. I did so, didn’t receive free bet, so got on live chat. Was advised I’d need proof of offer, (I didn’t screenshot because why the hell would I? (the offer was a pop up, not email, implied a very easy process), and after waiting for around half an hour for a resolution, I was then asked for my details and asked “Is there anything else I can do for you?” LOL. I then tried to download the chat transcript and it said “An error has occurred”. Like I say stay far, far away from this company, textbook scammers

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Deposit made last week, didn’t show up in account. Still awaiting feedback on the issue. Withdrawal of funds from Betway account issues and the corrective action suggested doesn’t work. Extremely poor service from the company.

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Do not be tempted to use this organization. They are blatant scammers and need closing down. A despicable company who have no integrity just an abundance of dishonest practices. They owe me 1065€ and simply prevent me from removing my winnings. The worst of the worst examples of betting companies.

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Following on from my previous review of these cowboys, they contacted me telling me they’ve located the money that they’ve taken without consent. No apology, they just emailed me after a month telling me that they can’t refund the money and that the money will be deposited into my Betway account. Since then, no further comms or no sign of the money in my Betway account. Again, simply avoid this shambolic company.

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If I could give 0 stars I would. Worse casino ever. I started playing at this casino and won $906 and then withdrew it. Over night my account had a deposit restriction for no legitimate reason. They made me wait days speak with responsible gaming who then for again no legitimate reason placed a deposit limit on my account because I have disabilities that make it so I can’t work. Discrimination at its core. Then my withdraw says paid but I never received it meanwhile I requested it by etransfer and I would have gotten the email for it. Do not play here its the worst casino ever. I think honestly it’s a scam. They don’t even have a contact number to call and its near impossible to get a hold of anyone.

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So says free soins would be credited from midnight for million spins prize draw and mine has not come onto ky account when will they be

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I opened an account with them on 14th of February and deposited £30. After 10 minutes I was browsing building my ACCA they locked my account. They didnt send no email or anything in order to explain what I should do next. Since then I am on their live chat every day waiting over 5 hours to get to someone. Still havent managed to talk to anybody after so many days. AVOID.

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2nd review. I was hoping they would’ve contacted me to settle my missing bet match. No such luck. I’m pissed at myself for taking the time to give a second crappy review but I want my matching bets!

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Betway you said you will check my account and review, you asked me to respond privately but there is no option to do so. How can I speak with you to get an immediate resolution?

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I had an issue with Betway regarding a withdrawal, the withdrawal didn’t happen & I had great difficulty in contacting them over 2/3 weeks. Eventually I managed to make direct contact with via Facebook & all my problems were resolved within 12 hours. Thank you Betway. I must add at this point that for the previous 2 weeks I really did struggle getting any form of communication with you. Your Live Chat could not be any worse. The contrast between Live Chat & via Facebook is massive. Thanks for sorting my withdrawal problem so efficiently in the end,however please have a look at your “Live Chat” because it really isn’t fit for purpose.

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