Betway Review

Betway not paidout my withdrawal since 19th jan. i was told to activate a new card and debit some money with it then withdraw it. This means i have more money outstanding as they are saying they cannt withdraw back onto this card either. The original card was good enough before for withdrawal so what the f@&k. Now like some other customers they are saying my login details are wrong. Well if you need my money so bad you can have it i havnt the time to waste

Reply

I have been trying to contact betway and still no response,the live chat is terrible and you just can’t seem to get through to anyway and I need to speak to someone regarding a bet issue.

Reply

This is a great website and I love using, but their payout takes days almost a week to recieve , and they send it by etransfer…you would think it would be faster.. I am getting tired of this practice many other companies you recieve the withdrawal within the hour! I spend alot of money and the winnings shouldn’t take this long !

Reply

I signed up as a new customer to Betway based on their offers. Initially the process was easy and the site working well. I was able to deposit immediately with no verification process. A couple of days in I won a reasonable sized bet and wanted to withdraw the money. I put the request in and heard nothing for 48 hours as my withdrawal was processing. I then chased them via phone- which says lines are closed due to Covid. Via live chat which has you waiting for hours then cuts you off. And via Twitter. Finally via Twitter I was told I needed to verify documents to withdraw which I did immediately. I spent the next four days chasing them and received an email saying everything was verified and I’d be paid within 48 hours. I allowed this time to pass- during which they cancelled all offers and bonuses for me. I was then told the email was wrong and I should ignore it. Four more days have now passed and 60 more messages on Twitter- no money. I’ve never experienced worse customer service and feel the site must surely be scam? Has anyone ever had a withdrawal from them? Would give no stars if I could!

Reply

Avoid avoid avoidI thought I was the only one having issues with contacting Betway but having read the reviews here,I am reassured it’s betway that’s the issue currently been waiting on live chat for 3 hours and still haven’t been able to speak to an agent.I believe that the gambling commission needs to intervene as this is corruption as I had a bet settled incorrectly yet you can’t get it sorted due to no customer service.

Reply

Hello, I’m located in Canada and have been using betway as my trusted site for online gambling but after my last withdrawal of $550 and NOT Receiving any of it I’m realizing that this site has the worst customer service I’ve ever experienced. I will not be using this site going forward. $550 CAD withdrawal, never received after saying paid.EDIT: Betway had replied to this post but has not tried to contact me. Accepting my loss at this point but would never ever use Betway. Crooks.

Reply

I have been using the same card to withdraw and deposit into Betway. I withdrew £300 winnings (which wasn’t actually winnings, I probably put £300 in and broke even) 4 weeks ago and I am still waiting to be paid. There online chat is useless, there is always massive queue and you are waiting hours at a time then it disconnects. You then have to start again, shambles. I did get through once about 2 weeks ago and the person was useless, I explained my difficulties withdrawing, she gave me some instructions of how to update my card but the instructions didn’t match the options I had available on the withdrawal page. She then said I now need to verify the card I had been using. The same card that they were happy to take the deposit from and also paid out to in the past. I however followed the instructions as I was only interested in getting my money. I sent my ID and card details and bank statement to the email provided. I received and automated message saying the mailbox is no longer active or being monitored. I don’t know what to do now, just want my money.

Reply

they have no code of ethics and respect for responsible gamingthey have no code of ethics and respect for responsible gaming and if they see that a player is under attack from gambling addiction they make him play until he loses all his money and is unable to help his family and children. These are not. entrepreneurs but more

Reply

On 15 February I tried to log into my Betway account. Screen said Internet Connection lost. Seemed strange as I could access any other website. 24 hours later I still have no access. No phone no or email address for customer services.I too liked the range of sports betting available but with no customer service, it’s a big risk.I would like to withdraw my recent winnings if I could only speak to a human being rather than a robot. My query is not on the standard list of problems so they don’t want to know.I have received a reply this morning from Customer Services and miraculously access was restored without even having to do any of the checks they recommended. I knew my internet was not the problem.I wonder what key they had to press to solve the problem. I will probably never know!!!

Reply

I managed to get my deposit of 55 euros back yesterday, not the 1065.00 winnings however. Then today, Betway stole the 55 euros back from my bank! Thieves, liars and utterly corrupt organization. I had a response from the tv programme Scam Uk and they said they were examining numerous complaints about this cowboy outfit.

Reply

On no account deposit any money with this company, you will never see it again. Impossible to make a withdrawl and impossible to contact them. If you email, they send the same automated reply over and over again. The chat facility is automated, and utterly useless. They have no customer service whatsoever, there’s nothing you can do to resolve a problem.

Reply

Dont use betway!was up £400 ish would not let me withdraw by the same method i deposited (card)sent an email, it said we do not respond please check FAQ, will not use this site again!

Reply

I encourage anyone on Trustpilot who has had a problem with payouts or promotions at Betway, to file a complaint with the UK Gambling Comission. The process is very easy. Google them and the form is easy to find.I filed mine with 225 signatures I collected from a forum on Betway’s problems. These people need to massively improve their practices. Or have their license removed for misleading and not paying their customers.I got a response from the Comission in less than 2 hours…which is a lot better than Betway! 😂😂

Reply

Where can we lay a complaint against Betway. They include matches that they can easily fix, matches that have no video recording or are televized anywhere on Earth. Matches whom results are only shown at full-time and not televized should not be offered to the general public for betting. It is unfair for all members of the public to bet on non auditable matches and results. Where can I file a lawsuit or formal complaint against Betway and FIFA.

Reply

Deposits made and not showed up in account. Yet the funds have cleared from bank account. The length of time taken to get in touch with an agent is terrible. Will be taking this up with the bank as a dispute if no further communication is forthcoming from Betway.

Reply

I deposited money into betway using a visa debit. I deposited 500 which I turned into 2000. This was on Monday night Feb. 12th. I was happy with my winnings so I decided to withdraw. I waited patiently to see when my funds would be processed. Yesterday I received an email stating that they could not process the withdrawl back into the card I used and to change my withdrawl method. I switched it to Interac E-Transfer and replied to their email notifying them I switched the method. I have not heard anything back and I am normally a patient person but after reading all these horror reviews about people not getting their money and the fact that I am currently on hold for a live agent for the past hour and still have 75 people ahead of me has me freaking out. I really enjoyed gambling on the site but if the withdrawl process is this hard I don’t know if I can use them again. I heard this is the best way to get a response from them. Hopefully I hear something back and can update this review in a positive matter.

Reply

Update – Within an hour of posting this I received my money! Thank you Betway.My withdrawal is missing. Said it was paid by etransfer 4 days ago but my bank does not have it. I understand problems happen so I emailed support to report the problem only to receive a reply that the support email does not respond to emails any longer. So then after much navigating I had to choose technical support to get on the live chat for an actual live agent. The wait time was 7 hours!!! When someone finally answered me at 1am I was told operations would need to review my issue and they could not tell me when it could be resolved or where my money is. I am missing $1,100 and still no answer after five days Very concerning.I will update with results – hoping this trust pilot review helps.

Reply

Can’t withdraw. Funds stuck on processing for 4+ weeks. Can’t speak to a operator because the queue is always at 60+. And to go from a place of 60 to 20 in the queue. Apparently takes five or more hours of a operators time. Good luck.

Reply

And it happened again….I participated in another broken promo by Betway involving free spins.Played the amount required on Champions League. They “promised” 50 free spins…and yeah, you guessed it, the spins never got credited.They still owe me an answer about 125 spins they failed to credit. Nothing got done about it. ABSOLUTELY NOTHING! No response, no compensation. It’s been 6 weeks since I made them aware.So now they owe me compensation for 175 spins.These people are clueless and willfully ignorant.Don’t spend a dollar on this site….

Reply

Please don’t trust these they are scammers I played the free wheel today and won 75 cash prize but didn’t get it went through to live chat spoke to the most useless person called nikita when I said I had Prof wouldn’t let me send it in then told me I won 2 free spins instead yeah OK lairs. Spent 1 hour trying to send me some proof but still wouldn’t let me finally i got a email adress that doesn’t work from them so can’t send it in that way either. Spend 25 on a game to win the other big wheel which they told me I haven’t so for me your a punch of scammers and need reporting

Reply

The keep withdrawals from you and also don’t have any numbers or emails where you can request support,also they give you a queue of 55 agents to wait and when you reach to talk with them,they kick you outEdit:there is no private message recieved,betway account username is oliverodri21

Reply

Still haven’t had access to my account for over a month. I had received an email explaining the problem but how can I get in contact when you’re waiting at least 4 hours on the live chat or their email address doesn’t seem to be active. All I’m looking to do is to get my account active again as it is definitely 1 of the best for promotions and range of sports you can choose from but there is zero customer service at all. This really needs to be improved in order to stop having so many complaints from what I’m seeing on this page

Reply

for some reason I still have not received my withdrawal, I used the etransfer method with the same email, phone number and bank account that I’ve used multiple times but for some reason even after the withdrawal process says it’s been processed and paid on February 13 at 14:10 I still have not received a thing. Normally once it says paid I receive it pretty quick. I cant contact them whatsoever, I’ve been trying for two days their emails don’t work nor do their customer service platforms. There’s no sign of my money and this is not normal! It’s a sum of 600 dollars and I’ve seen that this kind of thing has happened before with other people. I’m looking into taking legal action, if any of you would like to take action also reach out

Reply

Nearly 2 weeks have passed since I tried to withdraw my money and I still haven’t had it. It is pretty much impossible to get hold of somebody to speak to regarding the issue. Avoid this company at all costs, they are just as bad as scammers

Reply

Impossible to contact them! No email, no phone, only a web-chat that never ever gets to you. Has the cheek to claim: ‘Our agents are currently going that extra mile for someone. You’re currently number XX in the queue, please hold for the next available agent’. Erm…. is that one agent for the whole of Europe? Spent 14 hours so far trying to point out they have forgotten to settle a cancelled race meeting market from 4 days ago. This should take 1 minute….. I remain optimistic that this review may prompt some action!

Reply

The site to bet with seems ok, lots of markets to bet on and there appears to be a decent rewards scheme. However trying to contact anyone when you have an issue is impossible. i was on live chat for a full 10 hours slowly counting my place in the queue down from 36 to next in line, only for it to then disconnect me and ask me to rate my experience. i then tried again the next day first thing in the morning i went from position 8 to next person in line with in 2 hours, only to be left for another 2.5 hours before being disconnected again and asked to review my experience. the phone number doesn’t connect, the email no longer is in use. it is just impossible to contact them to solve any issues.i am hoping that by writing this review i may be able to get contact with someone.

Reply

I have made a withdrawl and its stuck on ‘processing commenced’ no phone number , live chat is automated and after reading reviews im now in panic mode thinking i will not recieve my funds. When withdrawing on other sites i get my funds instantly! I will update this review if i get paid but right now my funds are not to be seen £2000 total.

Reply

Haven’t got my withdrawal for two days Tried live chat no one was responding no notification no nothing….I loose a lot of money gambling but if I get a chance and win I struggle to get my winning is that fair?Allister a good customer service was gonna be great but nothing at all.betway focuses on what we loose to them more than us especially if you win .what a greedy gambling site

Reply

Hi there betway. I spoke to Tovya last Friday, very helpful regarding my withdrawal and was advised after providing all requested documents that my withdrawal would be processed and I should receive early this week its Tuesday and I haven’t received evan though status says paid ..I contacted live chat and a agent advised me I have to again provide the same documents again evan though my withdrawal says approved and money on its way should have been yesterday but never received. Can someone tell me what is going on as its been over 2 weeks and have already provided and been accepted, the money hasn’t gone into my bank. I’ve been waiting patiently, give you extra time and you’re making me go back n forth I would like my money please.

Reply

I won on my account and yet cannot make a withdrawal. It told me to make a deposit with the card I use but it made no difference. A bunch of lying scum, scammers who should be prosecuted and dealt with. I would love the opportunity to deal with them. I have reported the company to the police fraud department but I doubt it will result in a positive response.

Reply

Betway, how long you guys gonna take? I hacen’t received my money. It’s been 2 months now. I will be posting on social media now plus I work for cbc, I will be writing an article about this too, since I have seen so many reviews where people are not receiving money.

Reply

Hi regarding my recent post. Its absolutely impossible get in touch with you. In regards to the email you sent me I have updated my payment method just to let you know. Could you see if that works now please. Thankyou

Reply

App glitches and starts taking long to process this is shii I’m planing on changing to other platform Betway is kak no lie

Reply

Was told if I joined I would get a 100% bonus with my first deposit, and 25% with second. I deposited $50 with first and $20 for second. I did not receive either bonus and when I try to online chat I time out every time with no way other than that for contact or way to get the bonus… feeling like I have been scammed. Very disappointed.

Reply

An absolute joke of a company. I have now waited 3 weeks for my withdrawal. Excuses range from technical issues with withdrawals, I need to go to withdrawal section and change method of receiving payment. Send ID and bank statement, which I have sent twice.Last email received told me that they have manually updated my payment method and have fast tracked to payment department. Have spent over 24hrs on Betway assistant only to keep getting disconnected when approaching low numbers in queues. Only correspondence you have from Betway is through trust pilot, yet after email they send you will not get a reply when you respond. Do not use this company, they will send every excuse to avoid payment. I have screenshots of times wasted on Betway assistant, I have all the different reference numbers from emails . Do not let Betway get away with taking your money . Bombard the CEO of Betway Anthony Werkman with all your evidence. Gaming commission needs as many complaints to revoke their gaming licenses. As for the employees of Betway . You know what you’re doing is wrong . Do something right in your life , gather information and become a whistleblower. There are plenty of investigative journalists who will gladly take your story and pay . Betway needs to be made accountable for their dishonesty.

Reply

I opened an account, deposited my £30 ready to put on a bet, it then locked my account. I then got told to verify it when I went on chat. I have then sent my documents to the verification email which I got a confirmation email, it says they will be in touch if there is a problem. I have since tried on the live chat waiting hours to be kicked off.I have just waited on the chat for over 7 hours today 12.2.24 to be next in line for it to just end the chat without anyone speaking to me. I just want to withdraw my £30 i deposited as I can’t access my account. I wish I had never opened this account after reading the reviews, looks like it’s not just me. What a Joke!!!!!!!

Reply

Tried to remove funds from my account.have a debit card that is no longer used ,It was not possible to withdraw funds.Cannot remove the old card will not Let me add a new card,Not sure why.There is no way to contact them.chatbot total waste of time.easier get a doctor’s appointment.

Reply

Really poor customer service, wont pay back your winnings, stay away please, for your own good! No live support either, all autonated

Reply

Very poor customer services, evething automated and cannot get a hold of anybody, waiting on a $1400 withdrawal since last week 7 days ago! Highly not recommended!

Reply

I registered and deposited $50, when i came back to play, i can not access my account anymore they were saying that my account is locked. I waited for their Live chat because that the only option they have to fix my issue. When i spent 8 hours to wait for their Live Chat that i never get a chance to have a chat. I started from 57 queue when icame to 10 queue it will disconnect so i went back again from 57 queue. What a pain in the ass….

Reply

i cant open my account sent all the verifying documents, cant withdraw cant play a complete shut down. cant make contact, a waste of time. this is on going with months.

Reply

Absolute con artists.I received an email from Betway saying a recent withdrawal from my betting account was being held because of ‘cancelled’ transactions by my bank. This is completely unfounded as I have evidence of every deposit being charged against my bank account. After reaching out to their support email I received an automated response saying that the email is no longer active and I won’t be responded to. The only other source of help is a dreadful automated chat that is of zero help.DO NOT INTERACT WITH THIS TERRIBLE COMPANY.EDIT: Do not be fooled by their responses on these reviews. I have received no ‘private’ message from Betway on any platform.

Reply

I rejoined Betway yesterday after receiving an email with an exclusive offer just for me (!) – 150 % matched free bets. I have made a deposit of £ 20 , won 25 and now they close the account with no access to my money!

Reply

Betwest29 withdrawal.Still waiting on my withdrawal been 2 weeks. Asked me to update my card which i have done. Impossible to contact anyone this is the 2nd time this has happened to me.

Reply

Quite possible the worst company to deal with. Waited 8 hours to get through to live agent, when I did, they just copied and pasted the same message to wait for my withdrawal and apologies some delayed. You advertise instant bank transfer, yet my withdrawals have now been over 24 hours and 0 way of finding out how long this is now going to be! Betway is just a scam. I am a journalist and will be making an article about this!Edited 11/02 – yes Betway got in touch, but haven’t actually completed the withdraw! Just a pointless update really, 0 action taken and withdrawal, which wa meant to be instant as advertised, still hasn’t been processed or received.

Reply

‘Jack’ and ‘Pontiac’They scored 7goals in 1st half,but scored 0goal in 2nd half!!I think they played badly on purpose.‘Cleo’ ‘Mars’ are you kidding me?Many people bet real money your game.You must play seriously.Are you fooling around and playing games?Your smile is disgusting.I don’t know why this company hire Amateur Gamers like those.

Reply

I have had a £100 withdrawal o/s with them for weeks. There are no live agents to speak to, and their support email has been shut down. Their chatbot isn’t sufficient. The issue is that they cannot withdraw back to Mastercard Debit card. I’ve set up faster payments but here’s the kicker, their twitter (x) support getting me banned from twitter when I tried contacting them there. Can’t get much worse really. Please don’t use them.

Reply

Only has 1 way of withdrawing, while having debit card depositing option. Which if i were to withdraw using Myfinity, which i cant before depositing again using it. AVOID SCAM!

Reply

Betway is an absolute joke. Tried emailing, customer service number isn’t in service and the live chat kicks you off after spending hours to get through. I have had £250 pending for withdrawal for two weeks and it says to change my preferred method of payment which it isn’t giving me the option. I have been playing on this site for a few years and I’ve never had a problem up until now it’s been fantastic but unfortunately I feel like I can’t play on this site anymore.

Reply

Don’t understand betway sponsor premier league and should be a big website to play on. But don’t judge it by the book if you want to play with Betway, most of the time you couldn’t reach customer service and I’m on the queue of 60+ of the line to get an agent.trust me it took me 5-7 hours you have to wait on the line to reach them.

Reply