Betway Review

I have a new problem now. Previously I couldn’t get my withdrawal and now I can’t deposit with my new bank card. I added the card following the directions on the help page and still no joy.Very bad customer service as you can no longer talk to an agent on the live chat and even the support email is no longer working.

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I received message from Betway regarding withdrawal. I did everything they tell you do but then get told you can’t reply to there customer support team. They just send you to chat bot which is utterly useless.

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Need to contact support regarding a withdraw, been stuck in queue for almost 3 hours now. Absolutely disgusting no contact email or phone to call just live chat

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Bigger bass bonanza bug, sameCombination, all games same combination ,every time 0% win ,real legal fraud betway,management aswhell poor ,doing everything no win,combination”.l.” with all management team its real joke here 0000% win

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Have been told to change withdrawal account which I have tried to do many times. E mail . Live chat . Bot. All useless. Have money sitting in MY account which I can’t touch because no one responds.

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Still haven’t received my withdrawl it’s been over 3 days since I made it and it’s stillNot even approved. I received a message to say they will escalate it etc after leaving a review on here. It’s a shame as the site is really good layout games. Customer service and withdrawl times are shocking. I will happy update my review to reflect my actually gaming experience which is fantasti.

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This is by far the worst betting site when it comes to customer service. i have been struggling for days to get my withdrawals but with no luck. i have illiterately spoken to 4 different consults on a daily bases and no one can resolve my problem. Everytime they just escalating the issue to a relevant department but they never get to a conclusion. you are by far the worst betting site ever. They also never responds to your emails. this has been really frustrating. When live chatting with them, you almost wait for 45 minutes to be helped.

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Requested a withdrawal on the 29/2/2024 and got an email saying it couldn’t be paid to the bank I paid in with, even though it wouldn’t allow it to be paid to my card which I’d used go back onto my account and the money is not showing.in my account so can’t change any details I want my money!My account is Andy_the_carp

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Ok, this is my 3rd attempt to get some attention from Betway via Trust pilot because it’s impossible to communicate with someone at Betway . I have been waiting since the 16/01/2024 to receive the £500 I won. I have sent all the documents you have requested, considering I had this account for few years. Please sort it out

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Fraud company I withdraw money but not credited to my account and very bad customer serviceVergin bet is better than this fraud company

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Don’t use you don’t get your bonus . And no customer services. The live chat keeps you on hold for hours then disconnect s when near front of que. Also if you win big they won’t pay out there ask for your bank statements and if anyone has transferred money to your account they with hold your funds winnings if s a loop hole to try to prevent money laundering. But they have manipulated it to there advantage. use betopenly person to person betting no gimmicks or false advertising just person to person . Look it up betopenly power to the people say no to corrupt bookies

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So played the free wheel on the 15th of Feb then had to deposit and play 10 on games to get the super wheel which I didn’t get so went to live chat told me to try again so another 10 pound and still nothing so waste of 20 pound then went to live chat there looking into it been 7 times since and still looking into it so won’t get my money back or that free spin now so thank for that. And the games are jsut absolutely awful I’ve played 25 pound a day on big bass bonanza for last 14 days no bonus even though the simples come out a lot of the time but only two when they offer 5 it’s a joke. So for me your conning people and happy to just take all the time. There not fair at all you know that so stop conning people

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Still waiting my withdrawal! No costumer service im trying to contact through the live chat but doesn’t work.Where is my money? Please someone contact me

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Still haven’t received my withdrawl it’s been 48hours since I made it and it’s stillNot even approved. I received a message to say they will escalate it etc after leaving a review on here. It’s a shame as the site is really good layout games. Customer service and withdrawl times are shocking. I will happy update my review to reflect my actually gaming experience which is fantasti. Username – citylamb66

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Have no problem with Betway any money il won il got in few hrs after withdrawal. Customer service could be better tho. Apart from that Betway is good.

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Full of bots no real live chat at all in a loop for over 30 min . The is no option to contact a real person all the live chat does is loop you to the same stuff you click it then it takes you to another page then it says issue resolved with out any contact from a human at all . Thats how you know the site is just fake . I bet the is others that need real help and not just some bot that loops you . Your reputation holds you perfect low star rating for a low life betting place ? Makes sence

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Don’t use betway no custermer service. Reason they want bank statements is so when you win a nice sum . They can withhold it if ANYONE has ever transferred you money . They say it money laundering. Use bet openly your betting person to person no bookies keeping your money . Don’t use this corrupt system

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Absolutely disgusted with this company!I have been trying all week, for hours at a time, to contact them about non credited promotions! Now, I can’t even log in to my account! Why? Have I been blocked? What is going on?Please people, stay away from this company! Something is seriously going on with this company. Sham and scam!Spend your hard earned money with another betting company, if you like and enjoy a bet!Update:I’ve just received an email to complete the final week of the Cheltenham free bet promotion!!!!!!! Another ruse to get more money. An absolute joke!PLEASE PEOPLE, TAKE NOTICE OF ALL THE OTHER 1 STAR REVIEWS,,,,,,,,,, STAY WELL AWAY FROM BETWAY!

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Trying to make a withdrawal but saying need to deposit first which I have done trying to contact them but never getting through don’t anyone join as they are a waste of money and time

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Citylamb66 Impossible to get in touch withdrawal not processed no communication please can you get in touch and update me

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Just get conned everytime you play on here I’ve played 25 pound a day for 14 days on big bass bonanza to win absolutely nothing the odd 1 pound here and there well done scammers

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The Worst customer service I have ever experienced. I’ve been trying to withdrawal money that I’ve won for over 2 and a half weeks now…. I’ve spent hours upon hours on live chat and they just keep giving me the run around, to contact them again in 24 – 48 hours. I’ve reached out each time within the time frame and simply keep getting “be patient with us” I’m done being patient as you were very quick to take the money I placed on bets. On my pending withdrawals it’s said paid since February 16th and I’ve still received nothing. How they are even listed on that website is beyond me, crooked operation if you ask me. Many other sites to bet on that don’t give you this much of a hassle. Stay away

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My account was excluded against my will a few months ago because I asked to void some bets. I have over 1000 pounds in bets in that account that are scheduled to settle some time around April. I just got through to live chat to enquire if they bets were safe and secure, and the agent stated that the bets had been voided and paid to me. This is not the case so I’m very concerned that my money has been stolen! They claim to know nothing about over 1000 pounds in open bets! I’m not sure what to do now but I hope I’ve not been robbed. Any help would be appreciated- thanks.

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Username: chundybee. Withdrawals take to long. I tried to ask why my withdrawal is taking so long instead of helping me they asked why I needed they money so bad.

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I had problems a couple of months ago regarding withdrawing my winnings. Had an email saying they tried paying into my bank but it couldn’t be processed so to check my preferred method of withdrawing which I have never changed as it’s the same account I deposit with. Eventually it was resolved. Now the same thing has happened again and I can’t reply to the email they sent. Always enjoyed using this site but recently there is always an issue when trying to withdrawal.I would be very grateful if this could be resolved.

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It seems that the companies are really in bad shape! They have united with an incredibly bad RTP system and do nothing but take money from the pockets of those they catch! And they lie, saying the games are random! For example, this company has not been paying out for 4-5 months. I have a monthly limit, and whenever it resets and I try a bit, I can’t make more than 10 pounds over what I invested! These companies are finished, it seems they are after even the smallest amount of money! DO NOT PLAY, DO NOT JOIN! If you are a member, CANCEL IMMEDIATELY before it’s too late!

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I like the website i played on it everything is nice the only bad thing i liked is its been like many hours for the withdrawal which hasnt even started to process yet its taking so much time , however i do use other websites they are very fast with the withdrawal process and their live chat is also taking longer time to respond

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Awful company. Doesn’t have a live contact number nor does it have a live chat as I waited 3hours from when the live chat actually opened and got nothing after the 3 hours I gave up. They haven’t processed my withdrawal. No way of contacting the company which just shows how little they care. I want this resolved today.

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Been playing this for a bit and never had any issues but recently been playing live casino and idk what’s going on but I’ve hit on roulette should’ve got 100$ twice and it just glitched out and didn’t give me my money, like to say I’m not gonna play this anymore

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Shocking that they can literally just take your money and do what they do. I tried to withdraw money from account received a email stating I had to make a deposit because my card had not been used in so long I done that then they said we have told you we cannot pay into that bank card it’s out of are control you need to make a new payment method. Is there anything we can do to get refunded and this shocking website shut down they are literally just scamming the public

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Everytime i make withdraw I have to comment here. Their email not working, live chat wait 5-6 hours. Please can you process my Withdraw please. I know im winning please dont hold people winning funds.

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Impossible to talk to a real person. The email no longer works and the live chat just sends you around in circles. I have tried for days to withdraw my money but says I need to use my card first to deposit which I have done twice.

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I was only paid half of the amount I won on my bet. Last year I made a 2 to 1 bet on the Super Bowl. The bet came in, instead of 150$ I was paid 75$, they then said the bet was settled correctly. No recourse for the theft. I took a picture of the screen saying I won the bet etc. no help from customer service. Although there are no agents to talk to it’s all on the computer. Use reputable local companies. This company is a sham. When the local government warns to only use local betting agents, these are exactly the crooks they are talking about. All over 75$I also love how they will take 10 days to respond to an email but as soon as they look bad online, they’re like “let’s have a look at that for you” with no intention of doing so. Don’t ever use this site, they will steal your money!

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Worst customer service. I deposited my money and now not able to withdraw them back. Customer support put wrong allegations that due to abusive behaviour my account is freeze. It’s my money and need to get it back. Simple.

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Stay away!!! It’s telling me to use a card what I have deposited on to withdraw I have only one bank card and cannot speak to a human the live bot sends you round in circles and doesn’t help in any way possible I don’t understand how a company is allowed to get away with it I’ve read previous reviews and the same thing seems to be happy to a lot of people. EDITED: for people who read and think they have messaged they haven’t an the person I am speaking to on Facebook is going around and around in circles with the same answers to different and unrelated question absolute scam betting website is unbelievable

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Shocking site. Let me complete 3 weeks of the Cheltenham free bet offer and convenient block me from promotions the week before I would have done all parts and doubled the free bet amount. Awful customer service who couldn’t explain how a bet builder was calculated, they gave me an email address and just continued to lie about the bet despite screenshots. Would not recommend this site.

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The worst customer service I’ve ever endured in my life. A multi-million dollar company that has their name on the front of EPL shirts, that will squabble over trivial sums and limit you as soon as you win.Money just disappeared from my account overnight, hours and hours on live chat trying to get it back. All the customer services people can say are “be patient”, “you have to allow time.” It’s literal theft.

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The worst application and service ..This betway all time they stop games when ur cash out go well and also manytimes they stop the app and even in browser Google..Nothing is work .. do u cant even follow ur bet ..So bad client service. I dont advice no one to play or lose money in this apps.

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Gamer ‘Panic’ Are you kidding me?He wasted 20min with back pass and back dribbling in a losing situation(2:5) because he got an order that no more score for remaining time.The score was total 6 in 1st half.Hey Betway!Be honest!

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On two occasions I have hit a number of triggers for casino rewards Monday to Thursday then come Friday remove all promotions absolute thieves do not use this company

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absolute jokers worst inthe world .opened a account a year or more ago.tried to back a greyhound . 35 pounds they offered 87p.keep away bet with them at your peril.im 78 . please close accounts you are not allowed to win good david knowles .

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worst support ever!they will do everything in their power to SCAM you & Steal your money.I had 400 GBP in my account & they are refusing to pay me for no reason.I WILL GO TO POLICE TO REPORT THIS.you wait for hours and hours just to get in touch with their support.Live chat takes for ever & when you are in queue, they purposely close the chat when your turn is close.I tried for two days to contact them and they either ignored or left you hanging in live chat.they don’t respond to emails at all. WATCH OUT.

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A total scam! Avoid this website!Betway Limited are letting customers deposit and are then locking customers out of their account. Their only form of contact is via a ‘chat’ service with a countdown ‘queue’ system that takes 4+ hours to reach an agent. Which cut you off after waiting. Their license has been suspended since 25th Jan 2024. Reported to the Gambling Commission for fraud.

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Live chat doesn’t work, emails aren’t responded to. £100 free bet still not credited. Honestly I don’t understand how this company is allowed to operate without a customer service. Would highly avoid at all costs.

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Liars and thieves in the very least. They owe me €1065. Genuine winnings and have blocked every avenue attempted to withdraw my winnings. No integrity, no professional standard, simply a scamming organisation who deserve closing dor wn and prosecuting. Never be tempted to use the.

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Can someone from Betway please contact me?! I have money stuck in my account, it has been impossible to withdraw. I have tried the chat facility which does not work. I have emailed twice. I am being shown an error message whereby it says I cannot withdraw money to my card as I have not previously made a deposit with it, but this is the ONLY card I have used. Other payment methods have not worked. Absolute waste of time. I would advise others to stay away from this company unless they enjoy being annoyed and frustrated.

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I deposited €25 and was then locked out of my account. There is no way to contact them, no phone number or email address. Waited 4 hours on live chat and was then disconnected. Do not use them under any circumstances

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I deposited £10 on the app and using the free beta credited I won £30. I tried so withdraw this money in the 22nd of January and it is now the 24th of February. So over a month later and it still says that the “funds are being processed.” Absolute joke of an app with an even worse customer service section. First emailed them and they replied with a pre written message that was of no use. Secondly tried using their chat box and was almost 100th in the queue and when I finally got through it gave me the same message as the email. Just shocking.

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Scum of the earth. No human beings to talk to. AI chat and there is ZERO route to talk to customer support including calling. Just a number that talks about Covid and hangs up.

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Placed deposit by PayPal, didn’t get free bet. Said it was because I didn’t use card but if I made another with card I’d get it. Did so and then they said they couldn’t give it to me. Cheats

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