Betway Review

Customer Service V BAD(Betway Assistance). I waited over 8 hours yesterday to interact with someone & was no 1 in the queue for 3 hours. Guess what! System disconnected. I’m waiting on a withdrawal from 8 days ago. They have successfully paid out to my card before but this time they cant apparently. I have only used one card ever!!!

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Been waiting for my withdrawal since 16th January when I was told 1-2 business days. I have received an email saying my card I has restrictions on that’s why it’s not being processed which is impossible as it’s the card I deposited the money and I always use. Normally my withdrawal are quick. It’s given me anxiety all day I have been on live chat since 11am this morning nearly 12 hours no response!!!! The email at is not working. There is no phone number to call. What is going on. Quick enough to take the money ;( I feel sick I don’t know what to do this is disgusting

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Awful site. Deposit,deposit,deposit and just get absolutely nowhere (big bass Christmas) biggest scam on the planet same default payouts..get to the second level with 2/3 spins from previous stage and dead spins 12/13 times on x2 absolute scam! Ar*eholes need evaluation and shutting down absolute cowboy outfit!

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Still no update since my last review. No one has bothered emailing me or releasing my money. They say they have until tomorrow to answer my complaint. Not heard nothing at all yet. All I want is my money. Can someone with a heart please review my account and email me. I am going around in circles Bean

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Account – Matty106623 – I have 2 outstanding withdrawals which I am still waiting on to be paid. Advised on Friday this would be escalated to the payments team but no contact since and waited on live chat for 6 hours last night but still didn’t get through to anyone.

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withdrawal still pending…PayPal is listed to complete withdrawals within 24 hours.. and its been over 27 hours.After reading the other reviews about withdrawal issues, im worried about my winnings…I have a few hundred that still shows as processing

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I’ve had an error occurred on my account and I have been waiting on the chat for 9 hours. i’ve had the message ‘you’re next in line’ for over an hour. This unbelievably bad customer service. I will be advising anyone who listens to not use your service.

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My bad for some reason funds went into a different account …..not betways fault ….. just weird cause it’s never gone into a different account before …..I’m a idiot

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And yet again I’m here writing, 24-48 hours for verification review, I have been trying to contact them for the past 2 months…. Sent all documents in and keep getting past from pillar to post it’s a joke, I feel hopeless with betway atm

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Firstly I deposited £10 to which they said my bank had refused this payment so I was waiting for it to return to my bank after pending for a while after a week they took it anyway and it was in my account.This time around I’ve won £70 after I deposited its been 2 weeks today I still havnt gotten my payment they sent an email to say there is a problem to check my card details which nothing has changed. The 10 pound went in after a week and on the same day I won 70 so there is no problem with them taking my money but when it comes to paying out they obviously don’t want to!Customer service is terrible and doesn’t ever give you an option to speak to a human and it constantly cuts you off after they think theyve answerd your question 😠😠😠😠

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Should of really read the reviews first before signed up as can see how poor they are.. signed up for free spins deal kept my side of the promotion and cant get hold of customer support mane 4 to 5 hour wait time which no one can wait..

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I have 6 withdrawals waiting to be payed out.I have had emails on 2 days to say my card has Processing Restrictions so confirm a card that i wish my payment to go to,Which i have done on 2 separate occasions What is annoying me is that i use the same card All the time,i have always deposited and been paid out with the same card!!!!So what is the difference this time???There is no live chat,and emails are never answered,as it is not monitoredSo maybe this complaint will get a reply Please The date of this complaint is from the 19.01.2024

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Zero customer service the live chat is a dead chat, it leaves you hanging on for hours then cuts off. Deposited £50 account instantly locked. No way of logging in or contacting customer support. DO NOT USE BETWAY OR ITS LINKED SITE JACKPOT CITY CASINO

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Waiting for withdrawal saying I have to re add car details to refund I done tried to contact support no help rubbish just send me my withdrawal

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Deposit 600 and no one even process my 7k withdrawalthey said it will arrived my acc in 1-2 working days . Funny things is no one is approve my transaction from their site, they just leave it there and customer service keep saying the same thing. Are they make it purposely? not to let you win ?? Check acc plsAnd customer service let me wait 5-6 hours – And disconnect before agent chat me , nice one. Purposely hold people winning funds.

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This company really are lowest level of scum. They have TOLD me to deposit my money and withdraw it to make my other withdrawals go through.I did this and instead of receiving my money I have been waiting over a week and been sent a email telling me to change my payment method.How on earth can you accept a deposit no problem and then tell me I can’t withdraw the money to the card used to deposit?They are absolutely useless and scammers.I am down money from following THEIR instructions to deposit money.I will be taking this matter further with a sports case.Avoid at all costs!!!!!!!!!

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Very simply put: they stink!! They will hold onto your withdrawals and there’s no rhyme or reason when you actually get them. One guy will tell you 24 hours. The next guy says 48 hours and then blah blah blah. It’s very deflating when you actually win and you can’t get your money. As soon as I get my last lousy withdrawal, I’m shutting down my account. They are just flat out horrible!!!

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Still waiting to hear from the customer support team. Arranged a phone call with themand I still haven’t heard from the company. Betting website is excellent but customer service has been beyond poor

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Shame I can’t rate 0 stars still waiting on my winnings from 11th November. Betway lied and broke their own terms and conditions and confiscated my winning with false reasoning saying my account was 3rd party which is rubbish and I’ve sent proof of this. Still waiting on my 150 pound payment. I withdrew 170 pounds you have only paid me 20 of that!! Shocking company it’s been over 2 months of this now and still not received my winnings dont trust this site!!! I’m now taking this further with eCOGRA

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Well this is just wrong iv not verified my account but it let me put 15 pound on which took 3 days to go onto my account I then played 10 pound and took the 5 out on the 8th of January 2024 it is now 21st of Jan and iv still not got my fiver back…. Stay away guys trust

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i joint betway put 15 on account, then i played for 5 minuites, then a error message come up, then it says my account locked ?????? they have my 15 pound and have no intention of repaying me this , the queue in chat is 72 PLEASE HELP , i will be contacting a gambling head office in uk

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I don’t even want to give this 1 star. I had deposited and had no problems made a withdrawl of £900 which I withdrew, didn’t hear anything until they wanted documents said mytrustly account was linked to more than one account? I sent my ID, ADDRESS and bank statement in. Apparently not good enough. I have spoken to trusty my self whom confirm you can not hold an account with trustly and it’s linked to your bank account sort code and number. I have sent my documents in 5 times and written 3 complaints. Still nothing. Please release my money. I have also got a case open with resolver.Bean6724

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Do not sign up with Betway, they are falsely advertising their sign-up bonus of – 100% FIRST DEPOSIT MATCHUP TO R1,000. I deposited R10,000, and did not receive the R1000 sign-up bonus. The support is very poor, understaffed and clueless. I am reporting them to the WC Gambling Board for false advertising, and suggest that you all do the same to get their license revoked.

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This company are absolutely disgusting. I have been waiting over a week now for my withdrawal and still not even heard off them. I spoke with one of their live chat team who told me to deposit even more money so that it would allow me to withdraw so I did.I am now waiting over a week for both my withdrawals. Absolute scammers and shameful company, I can’t even get in contact with their online chat now

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Super slow support , the bet is winner and is not settled yet after 12hr still waiting , they keep you in the line at support more than 2 hrs and in the end nothing . Find another place

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Won £500 from big crazy time bets, still struggling to withdraw because the name I used to sign up is a shorter version of my full legal name. Queue times for support are way too long, still need help. please get in contact with me betway.

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Betway holding onto to my winnings despite making withdrawals request Seriously considering closing my account with them as this isn’t the first time I’ve had problems with them

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Withdrawals take far to long. Can not ever contact anyone only a bot.Funds should be released instantly. I’m waiting for a process to be completed after 5 hrs ago of wanting to withdraw thats b4 they time scale it takes to hit my bank. Other sites can operated quickly but betway are poor

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Worst!!Bad I withdrew my money 3 weeks back, but still didn’t receive it. Please help Beltway.Beltway Please review my profile, I guess it must be a technical issue. Please help. Last two transactions, first one of 250.71 and second one, 28.88$. I didn’t receive it.

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I did a deposit on my betway account using interact loonie, the funds were deducted from my account but haven’t appeared in my balance. I’ve tried so many time to contact the support but every time they’ll put in a waiting queue and still no answer. I got scammed, i will never use betway again.

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Bad I withdrew my money 3 weeks back, but still didn’t receive it. Please help Beltway.Beltway Please review my profile, I guess it must be a technical issue. Please help. Last two transactions, first one of 250.71 and second one, 28.88$. I didn’t receive it.

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Couple months back I had problems with withdrawing money, took near enough 2 weeks to arrive BUT they email and told me how to withdraw going forward no problems, been a good few weeks now and no problem withdraw been in my account within 12 hours sometimes less….. JUST this week I won on casino took out and still not being paid it a shame because I have been with betway for years time to move to another company I think

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Withdrawals went from approved back to pending. No communication from them. Can only talk to useless bots. Need to talk to a human to help resolve this

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Still waiting for them to pay me for a treble from 24 hours ago , fair enough one team didn’t play but you go down to the next bet which was treble win it’s that easy !

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So I cashed out my winnings from December 29,2023, and up to this blessed day I can’t receive my money. Now when I checked my pending withdrawal which I do daily it’s now telling me no transactions found for period😡. Like damn where the hell is my money? Betway is nothing but a scam I wouldn’t even call it a company😡. Next thing too every time I click on support contact it keeps telling me I am outside of the operating hours and an agent will get in touch when they are open but when I check the operating tome is 5-10 and I tried contacting between the operating time so I really need some explanation like now……..😡

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Out of sudden withdrawal takes ages and no chance to speak to someoneHow gan withdrawal can be approved and then go back in to verification process?, 25 hours still money nae in my accScam, they used to pay everything OK but now recently something gone wrong there so they approve withdrawal and then go back into stating procedure!If I don’t get my withdrawal today by 5 pm, I will take legal action against you cause this is a laughing your customersEdited, still not received my money excuse is that payment failed to my mastercard!!! How it would fail if I used it for many withdrawals before!! Still not approved this payment, then pay it to my PayPal?!!!.You’re cheaters and scamers you gonna go down, pay my money now!!!!!!! I will go through legal process doesn’t matter its my money it’s only 50 pounds but you cheating scamers ruined my week!! Pay my money immediately!!!Update :Cheating rats refusing to pay out money!! Excuse is that the payment failed to my mastercard and the guy on live support lied saying that it will be paid today!!!! Never had issue with them until now!!!!!I’m gonna take legal action

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Update……do not use this company. Can see from other reviews same as other customers. My account is fully verified for over 10 years, had my withdrawal for 3 days and you simply cannot contact them. DO NOT USE THEM. Username, theaforce. This company will destroy your mental health just everyone use another company. Had account with them for over 10 years and fully verified, yet again a withdrawal just sat there for over 48 hours not being processed. They are impossible to speak with as you get put in a 60 person live chat queue. Trust me as someone who bets regularly with other companies and can get your money to you within a few hours and are at least contactable. It really is a terrible customer experience with betway and will ruin all punters experiences…….stay away from them if you want an easy and enjoyable bet.

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I withdrew my money 2 weeks back still not a clue about where is my money. Last two transactions, first one of 250.71 and second one, 28.88$. Betway is a scam. This betting site is replete with signs of impending bankruptcy: I am unable to withdraw my money they do not have customer support representatives, live chat is nonexistent, and you can join the queue at any point, only to have it cut off every time. Their helpline number is unavailable; they do not have a working email address; they are unreachable; they are unable to make a withdrawal onto my preferred card, which I use every day.Username — harpreet00987

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Worst I withdrew my money 2 weeks back still not a clue about where is my money. Last two transactions, first one of 250.71 and second one, 28.88$. Betway is a scam. This betting site is replete with signs of impending bankruptcy: I am unable to withdraw my money they do not have customer support representatives, live chat is nonexistent, and you can join the queue at any point, only to have it cut off every time. Their helpline number is unavailable; they do not have a working email address; they are unreachable; they are unable to make a withdrawal onto my preferred card, which I use every day.

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14/01/2024 successfully entered ALL four winners 4 to Win competition at Hereford. No contact from them re £1000 winnings & unable to contact Betway by any means. Always happy to accept my losing bets though!UPDATE: We all now can see their reply below ‘We’d like to get in touch to discuss this further. Please respond to our private message’ – THEY SEND NO PRIVATE MESSAGE – there appears to be something seriously amiss with Betway – BEST ADVICE – STEER WELL CLEAR!

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Betway casino is also front to many other casino sites like jackpot city casino, all of which seem to have the power to keep your money in a variety of ways and there based in Malta ( I expect no less then ).For me, I signed up and got excepted then was asked to deposit. I deposited £100 only to find they had blocked me from accessing my account, there phone number doesn’t connect to anything, there email address bounces straight back, so on and so on.Update.Thank for reply Betway but I have not received a private message! If you wish to contact me send me an email!UPDATE.I can not access my account because it is locked, so i can not use your online services to contact you!My user name on your account is markmilkinsI have tried to contact you via email that you give on your site and this was your reply; Hi, This mailbox is no longer monitored and your email will not be responded to.For any account queries, please visit our Help page.Thanks, The Customer Support Team.Your tactics are disgusting and have been reported.

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I have not been able to withdraw funds/winnings as the card used to deposit initially is no longer valid. Despite a number of attempts the website will not allow me to edit or add my new card details for the withdrawal process to continue.Trying to get hold of Betway is impossible. I only seem to be able to get the automated online chat which is bloody useless.

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I’ve been told my account has been under review for MONTHS!!! When will I actually know when my account will be not locked and I can get my withdrawal! This is unacceptable and still terrible service

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Worst customer support of any company I have ever dealt with. tried for 5 hours to get through and kept being going back to no. 49 or so as I couldn;t wait for nearly two hours to resolve a simply issue. Rewarded 20 free spins and weren’t credited after being claimed.

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After reading the reviews I was extremely worried I would not receive my winnings from my first visit with the site.I have to say they were excellent fast pay out no issues at all.Thank you 😊

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They will not give me my withdrawal I was told it would take up to 24 hours!! Which has passed!! There is NO way to contact them unless you use the live chat service which you will be put in a queue and wait around 2 hours I’ve done this numerous times and been disconnected!! When I finally got through they assured me my withdrawal would be with me within 3 hours and I could go back on to the live chat if I hadn’t received it!!! They then put my account on self exclusion and I even asked will I still be able to log in to access chat and find out about my withdrawal which they assured me I would!! I can now not log in and no sign of my winnings and no way to contact them!DO NOT PLAY ON THIS SITE THEY SILL TAKE YOUR MONEY AND NOT GIVE YOU YOUR WINNINGS THEN CLOSE YOUR ACCOUNT WITH NO WAY TO CONTAXT THEM!!THEY DO NOT SEND YOU A PRIVATE MESSAGE THETS AN AUTOMATED REPLYTHEY HAVE NO SENT THE SAME AUTOMATED REPLYVIA EMAIL TELLING ME IT WILL BE 24 hours WHICH HAS BEEN WELL OVER!! WHICH IS WHY IVE DONE THIS REVIEW THEY HAVENT LOOKED INTO MY WITHDRAWAL OR GIVEN ANY OTHER INFORMATION APART FROM THE SAME ROBOTIC REPLY YOU GET WHENEVER YOU TRY TP CONTACT!!! AND YOU CANT REPLY TO THE EMAILS THEY SEND AS THEY BOUNCE BACK AS ‘ the email box isn’t covered anymore’

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Still waiting for my withdrawal of over 500 pounds from weeks ago. Sent utility bill, passport, and bank statement to verify identity. Theyre now asking for a bank statement that includes my card number, since its a debit card which I used, my bank statements dont include my card number, and my bank said they cant provide this. Bank even said its highly unusual they need this. Waited 10 hours in queue for customer service on live chat and got no response. Also used their service of “Trustly bank transfer” to deposit a couple of times, and they are asking for “Evidence of my Instant bank accounts” saying I created bank accoutns with Trustly, which I never did, I simply used them to send money to Betway. So I cant provide this evidence either. Anxiety through the roof. No other company has made it this hard to withdraw. Mentally draining and i will forever regret using this company.

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I have been waiting over a week for my funds to come through which I won fairly. Had an email saying the payment was unsuccessful saying make sure the card is the same as when I deposit which I always have done. Tried emailing them, just get an auto response saying my email will not be replied to. Waited on the online chat for nearly 4 hours, I was next in line for over an hour and half and nobody chatted. Always found this site good to use. Impossible to contact them

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Had a 11 fold acca today and because a game was void i didnt have a cashout all 90 mins this needs sorting out cos its s**t and i will be coming off straight away

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I have been very disappointed with their customer service. After having my account temporarily restricted, I have tried numerous times (even waited nearly 5 hours on 1 of them) to get in contact with support and still no avail. I’m currently on with them now after 4 hours (only started as no 8 in the queue) and still no word. I have had phone calls from them at terrible times and there hasn’t been a mention of rescheduling and there’s not even a phone number or email address?? How can you be 1 of the leading bookmakers and not have access where you are speaking to a human and not some automated FAQ. Hopefully they will see this and actually respond back to me

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