Betway Review

Made a withdrawal off £250 only got £50 and plus have deposited and money not on my account and they haven’t even refunded it back also on prize wheel over 500 spins and all I get is 1 bonus spin every time an absolute joke

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I wanted to withdraw all of my money I had in Betway just before last Christmas. I followed the withdrawal procedure on the Website. They sent me an email on Dec 24th telling me that they couldn’t send me the money because I had’t deposited with that card for a while. They asked me to update details on the card which I did this at least 3 times but it was pointless as there was nothing to update as it was still the same card. Responded to their email twice – received no response. Tried contacting ‘customer support ‘ none existent apart from a totally inadequate automated chat function. Finally found a phone number online for customer support – automated message telling me there weren’t accepting calls due to problems caused by Covid 19 !!!!!!!ABSOLUTE JOKE OF A COMPANY -SCAMMING PEOPLE OUT OF THEIR MONEY – IT’S ALL FINE AND DANDY WHEN YOU’RE DEPOSITING AND LOSING MONEY BUT THEY MAKE IT IMPOSSIBLE FOR YOU TO WITHDRAW YOUR OWN CASH. AVOID !!!!!

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I deposited £100 into my Betway acc and then 2mins later it logged me out and says I am blacklisted. After sending numerous emails and over 5 hours on chat they said couldn’t use my card (even though I just deposited) so I had to send new bank details done that 5 days ago and sent more email asking status of account but zilch. All I want to know did they get new bank account details and how long till withdrawel.

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tried to withdraw £101 on sat 20th still not received any money then on sunday £50 was taken from my bank and no money put on my account do £50 owing there aswell from

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BETWAY, BETWAY, BETWAY!!!!! why do I say it 3 times you may ask.. BECAUSE for the THIRD TIME in THREE months you are saying that you can’t send me my withdrawls BECAUSE of restrictions by my bank … surely you don’t want me to open a FOURTH ACCOUNT…

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App / website is good.. layout is good.. but customer service is absolutely horrible… live chat is all automated and then when you get a “live agent” you have to wait because all they have is live chat.. I was number 80 in line (que) waited 45 mins and I was 77 in line .. like come on… yall are handling peoples money… get a phone number back.

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They won’t let me withdraw my winnings back to card I. Paid them on.No customer service facility to speak to anyone. Chats don’t allow. For my issue.Shockingly bad form.same card always used from day one!

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It’s been OK playing the games etc but when I’ve come to withdraw the bit of money I’ve won, it keeps telling me I have to make a deposit from the card I’m trying to withdraw to even though it’s the card I’ve been using to make deposits. I don’t feel comfortable withdrawing the other ways so the moneys just sat there until I can work out how to withdraw to my card… 😩

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Always delay my winning payment My $40 withdrawal never came to my account One winning bet never got paid (as on account its says lost bet but I clearly was the winner and I cannot contact to them There is no coustomer service

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Waiting over 6 days for a “FASTER PAYMENT” withdrawal tried using their chat bot rubbish, says we’ve emailed you and need your help, which is a blatant lie.This betting service just doesn’t pay out winnings. End of.

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Despite my reservations of a previous bad experience and against my better judgement, I decided to give Betsey another chance. Have applied for 2 withdrawals which have been authorised and processed but not paid……does this ring any bells Betway??This morning I went on their so called live chat at 8.22 am and was pleasantly surprised that I was number 12. Roll on to 10.30 and I was next in line. At 1pm I logged off as I was clearly not going to be seen to despite my many comments pleading for someone to talk to me.FOUR AND A HALF HOURS Betway!!! Really!!Your contempt for your customers is a disgrace and your customer service……..what customer service?I could happily rattle on about how bad you are but I will amuse myself looking at the thousands of negative reviews you currently have. You cannot be happy with such bad reviews?In the meantime could you investigate why my withdrawals still haven’t been paid pleased. As a further note I went on live chat again tonight and was number 76. 2 hours later I was 64. Enough said.Will await to hear from you.Hopefully.

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It’s been 4 weeks since I made my withdrawal request. I have sent all the necessary documents for verification! dishonest as an app. I really have psychological consequences because of them. I’m going to call on Anthony Werkman to put this situation in order.ID: ONURSYT

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Betway is ripping people off like flat out highway robbery. The customer service sucks no live chat feature . The puck line bet’s I placed were not processed according to the rules and they ripped me off 160.00.

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They allowed me to open an account, and then they explained to me that they have now been taken over by a company I self-excluded from ( wasn’t a gambling issue )They gave me the option to close the account – which I did, but they will not refund the money I deposited unless I provide documentation???It was a small deposit but they have no right to withhold my money. Why should I send in documentation to an account I do not want.

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Stay away!You win a little bit of money and they wont let you withdraw it at all. They will lie and make excuses and prevent you from getting your withdrawals. And when you catch them in enough lies they then state you have violated their terms and conditions with no evidence provided whatsoever. And good luck trying to use Resolver to try to get them to honour their obligations from a UK Gambling License, as the companies used for mediation are owned by them too!They are Corrupt, Scamming con artists. If you want to bet go elsewhere, as this company is not trustworthy and believe they can get away with these vile practises.

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Betway is not so reliable and I have given up on them. 4 times I have betted on what they advertised that they will give free bets back if you lose (based on their terms and conditions including minimum amount and 1.5 odds) and on all 4 occasions they did not honor their word, 2 in the Premier League, 1 in Australian Open and yesterday in the EPL Cup. Very disappointed customer.

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Disappointed with Betway. They don’t even give out the free bets they promised. Lost confidence with them as they have not honour the free bets they promised. Have move on and now with Bet 365, a better option.

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I am 36 years old and I can earnestly say that my experience with Betway is the worst customer service I have ever received. I opened an account and immediately deposited £500 through Paypal. Then my account was immediately locked. A combined 30 hours in queues for live-chat and my account was finally unlocked after a week. But my balance is zero, despite me having a receipt for my deposit from Paypal. I have had to jump through hoop after hoop, every person you speak to on live-chat will give you a different story and are extremely unhelpful; gleeful in my frustrations, almost.No apology, no compensation and WTH happened to my £500! I’m taking all this to The Gambling Commission.Avoid Betway at all costs*update after Betway’s response below: there has been zero email correspondence. They don’t willingly speak to you, you have to sit in a chat queue for 6 hours. THEY HAVE NEVER SENT ME AN EMAIL RESPONSE*

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It been more than four weeks now I haven’t received my money. Last two transactions, first one of 250.71 and second one, 28.88$. I withdrew but didn’t receive in my bank account. I had read several reviews recently and many people are facing the issue. I was using Beltway for last 3 months. But I will not use now and post on their social media as well. I will make sure to inform my friends and family about this. My username-harpreet00987 (In case they will actually try to help this time )Contacted them last week but they said we will review and nothing had done so far. Tried to post here so that, they can actually check but again no luck. Betway is a scam.. I will post I will post this on their Instagram, Twitter and other account.

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Absolutely disgusting service won 300 and still waiting for hit to my account…recieved a email stating that I need to choose an account for the funds to go into…now why don’t you use the account that your happy to take 500 a month off me on ..then I’m on live chat for hours with no answer or agent live to answer me …absolutely vile service. .this app should be closed down..if this was bet 365 you would have the funds in minutes

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Withdrawal process is extremely bad, wanted to withdraw my winnings and when I wanted to change my withdrawal method it told me in order for me to withdraw to my new card I had to deposit to it first (which is what I’ve been doing) I tried contacting live chat but it takes too long its not worth it and sending emails only to be ignored/no response. Definitely wouldn’t recommend this site.

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They emailed me saying theres a problem with my withdrawal yet they took my deposits just fine. No way to contact them, I am sitting in live chat waiting for hours but nothing. I am verified and all, but they wont send the money. Username : Napaha

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Been waiting for you to approve my withdrawel you told me to update card i did this still you havent done it since 16th jan tried 3 times on live chat sat for 4hrs to get first and no one speaks

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I withdrew £400 on Friday from the same withdrawal method I have been using since I opened the account. On Monday morning I received an email stating that they cannot process the funds to that particular card as it isn’t my “preferred method” . I know for a fact it is my preferred method – always has been. Subsequently reached out to the chat for some guidance as to what in the hell of beelzebub’s jock strap is going on. This turned into a 5 hour wait with the grand prize of no interaction with any agent with the final nutcracker… wait for it… yes you guessed it – DISCONNECTION!I still can’t believe what’s going on!I will be sending an email to Anthony Werkman tomorrow. Acc: Jusjus01**Update**They have paid me. All good. I have to say though, it seems the only way to get some help is to come here and write a shocking review – THEN you get the guidance, I’m guessing the live chat is teeming with similar customers with the same issues therefore creating a massive backlog and then subsequently crashing .I will however alter my rating to 3*

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Customer Service V BAD(Betway Assistance). I waited over 8 hours yesterday to interact with someone & was no 1 in the queue for 3 hours. Guess what! System disconnected. I’m waiting on a withdrawal from 8 days ago. They have successfully paid out to my card before but this time they cant apparently. I have only used one card ever!!!

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Been waiting for my withdrawal since 16th January when I was told 1-2 business days. I have received an email saying my card I has restrictions on that’s why it’s not being processed which is impossible as it’s the card I deposited the money and I always use. Normally my withdrawal are quick. It’s given me anxiety all day I have been on live chat since 11am this morning nearly 12 hours no response!!!! The email at is not working. There is no phone number to call. What is going on. Quick enough to take the money ;( I feel sick I don’t know what to do this is disgusting

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Awful site. Deposit,deposit,deposit and just get absolutely nowhere (big bass Christmas) biggest scam on the planet same default payouts..get to the second level with 2/3 spins from previous stage and dead spins 12/13 times on x2 absolute scam! Ar*eholes need evaluation and shutting down absolute cowboy outfit!

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Still no update since my last review. No one has bothered emailing me or releasing my money. They say they have until tomorrow to answer my complaint. Not heard nothing at all yet. All I want is my money. Can someone with a heart please review my account and email me. I am going around in circles Bean

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Account – Matty106623 – I have 2 outstanding withdrawals which I am still waiting on to be paid. Advised on Friday this would be escalated to the payments team but no contact since and waited on live chat for 6 hours last night but still didn’t get through to anyone.

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withdrawal still pending…PayPal is listed to complete withdrawals within 24 hours.. and its been over 27 hours.After reading the other reviews about withdrawal issues, im worried about my winnings…I have a few hundred that still shows as processing

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I’ve had an error occurred on my account and I have been waiting on the chat for 9 hours. i’ve had the message ‘you’re next in line’ for over an hour. This unbelievably bad customer service. I will be advising anyone who listens to not use your service.

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My bad for some reason funds went into a different account …..not betways fault ….. just weird cause it’s never gone into a different account before …..I’m a idiot

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And yet again I’m here writing, 24-48 hours for verification review, I have been trying to contact them for the past 2 months…. Sent all documents in and keep getting past from pillar to post it’s a joke, I feel hopeless with betway atm

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Firstly I deposited £10 to which they said my bank had refused this payment so I was waiting for it to return to my bank after pending for a while after a week they took it anyway and it was in my account.This time around I’ve won £70 after I deposited its been 2 weeks today I still havnt gotten my payment they sent an email to say there is a problem to check my card details which nothing has changed. The 10 pound went in after a week and on the same day I won 70 so there is no problem with them taking my money but when it comes to paying out they obviously don’t want to!Customer service is terrible and doesn’t ever give you an option to speak to a human and it constantly cuts you off after they think theyve answerd your question 😠😠😠😠

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Should of really read the reviews first before signed up as can see how poor they are.. signed up for free spins deal kept my side of the promotion and cant get hold of customer support mane 4 to 5 hour wait time which no one can wait..

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I have 6 withdrawals waiting to be payed out.I have had emails on 2 days to say my card has Processing Restrictions so confirm a card that i wish my payment to go to,Which i have done on 2 separate occasions What is annoying me is that i use the same card All the time,i have always deposited and been paid out with the same card!!!!So what is the difference this time???There is no live chat,and emails are never answered,as it is not monitoredSo maybe this complaint will get a reply Please The date of this complaint is from the 19.01.2024

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Zero customer service the live chat is a dead chat, it leaves you hanging on for hours then cuts off. Deposited £50 account instantly locked. No way of logging in or contacting customer support. DO NOT USE BETWAY OR ITS LINKED SITE JACKPOT CITY CASINO

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Waiting for withdrawal saying I have to re add car details to refund I done tried to contact support no help rubbish just send me my withdrawal

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Deposit 600 and no one even process my 7k withdrawalthey said it will arrived my acc in 1-2 working days . Funny things is no one is approve my transaction from their site, they just leave it there and customer service keep saying the same thing. Are they make it purposely? not to let you win ?? Check acc plsAnd customer service let me wait 5-6 hours – And disconnect before agent chat me , nice one. Purposely hold people winning funds.

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This company really are lowest level of scum. They have TOLD me to deposit my money and withdraw it to make my other withdrawals go through.I did this and instead of receiving my money I have been waiting over a week and been sent a email telling me to change my payment method.How on earth can you accept a deposit no problem and then tell me I can’t withdraw the money to the card used to deposit?They are absolutely useless and scammers.I am down money from following THEIR instructions to deposit money.I will be taking this matter further with a sports case.Avoid at all costs!!!!!!!!!

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Very simply put: they stink!! They will hold onto your withdrawals and there’s no rhyme or reason when you actually get them. One guy will tell you 24 hours. The next guy says 48 hours and then blah blah blah. It’s very deflating when you actually win and you can’t get your money. As soon as I get my last lousy withdrawal, I’m shutting down my account. They are just flat out horrible!!!

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Still waiting to hear from the customer support team. Arranged a phone call with themand I still haven’t heard from the company. Betting website is excellent but customer service has been beyond poor

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Shame I can’t rate 0 stars still waiting on my winnings from 11th November. Betway lied and broke their own terms and conditions and confiscated my winning with false reasoning saying my account was 3rd party which is rubbish and I’ve sent proof of this. Still waiting on my 150 pound payment. I withdrew 170 pounds you have only paid me 20 of that!! Shocking company it’s been over 2 months of this now and still not received my winnings dont trust this site!!! I’m now taking this further with eCOGRA

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Well this is just wrong iv not verified my account but it let me put 15 pound on which took 3 days to go onto my account I then played 10 pound and took the 5 out on the 8th of January 2024 it is now 21st of Jan and iv still not got my fiver back…. Stay away guys trust

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i joint betway put 15 on account, then i played for 5 minuites, then a error message come up, then it says my account locked ?????? they have my 15 pound and have no intention of repaying me this , the queue in chat is 72 PLEASE HELP , i will be contacting a gambling head office in uk

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I don’t even want to give this 1 star. I had deposited and had no problems made a withdrawl of £900 which I withdrew, didn’t hear anything until they wanted documents said mytrustly account was linked to more than one account? I sent my ID, ADDRESS and bank statement in. Apparently not good enough. I have spoken to trusty my self whom confirm you can not hold an account with trustly and it’s linked to your bank account sort code and number. I have sent my documents in 5 times and written 3 complaints. Still nothing. Please release my money. I have also got a case open with resolver.Bean6724

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Do not sign up with Betway, they are falsely advertising their sign-up bonus of – 100% FIRST DEPOSIT MATCHUP TO R1,000. I deposited R10,000, and did not receive the R1000 sign-up bonus. The support is very poor, understaffed and clueless. I am reporting them to the WC Gambling Board for false advertising, and suggest that you all do the same to get their license revoked.

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This company are absolutely disgusting. I have been waiting over a week now for my withdrawal and still not even heard off them. I spoke with one of their live chat team who told me to deposit even more money so that it would allow me to withdraw so I did.I am now waiting over a week for both my withdrawals. Absolute scammers and shameful company, I can’t even get in contact with their online chat now

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Super slow support , the bet is winner and is not settled yet after 12hr still waiting , they keep you in the line at support more than 2 hrs and in the end nothing . Find another place

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Won £500 from big crazy time bets, still struggling to withdraw because the name I used to sign up is a shorter version of my full legal name. Queue times for support are way too long, still need help. please get in contact with me betway.

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