Betway Review

I request my withrawal Saturday and got my etransfer Monday. It says on the site that they dont process during weekend and holidays but still got mine this Christmas. I can’t tell that this one is a scam!

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The games are generally vibrating when u play. Bad web site bad games.when u win free games nothing returning. Dont waste time and money.

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Currently I am waiting for my withdrawal since last night ..I have talked earlier to customer service who reassured me will be processed soon yet no transfer has been made Hopefully the team will get onto it soon will update the review soon once I have got and update from the team

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So according to the website they paid me on 20th Dec and to allow 1 to 3 days before I receive the money in my account. Its now 24th Dec and still no show.I´ll be taking this case to Resolver first and seek compensation before it goes to the Gambling Commission.

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Some of these comments are jokes. Yeah the got some probs but seem to be working on it however slowly. Game selection even getting better. Yes betway you do need to work on quite a bit. Like withdraws as could be faster but yh. Customer service bot winds ne up to. But yeah I’ve played on worse sites. Sort your life out ppl snd betway lol. Sorry late Saturday nite madness 1

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Usually win something on Betway whenever I deposit. Withdrawals are usually in my PayPal account within 12 hours. Great casino in my opinion. Last night I won £1,200 and withdrew it. Was in my PayPal account just after 12pm the following day. Thanks betway!

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Shocking. Withdrawal says approved to be released but no signs of funds being released. Had no issues taking deposits and have withdrawn multiple times before. Why is there no one I can speak to? Baffling

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Have now been waiting 4 days for my withdrawal to be processed. I am all verified and have made a withdrawal before. Live help has a queue of at least 50 and I get told to wait even if you do get through.I notice you replied to the message saying all people complaining are just bad losers / addicts within 5 minutes to thank them? Even though you know this isn’t true and live help is only open till 11pm yet you reply to messages talking badly about your customers within 5 minutes at 6am.Clearly there is a problem so why aren’t you helping people I mean I’m not even sure that review is real who leaves a review to talk bad about other customers they don’t know?

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Have been waiting since 19th December 2023 for withdrawals to be processed and the only way to contact them is via bot chat Can’t get an explanation for the delay!!

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So, despite being sent a holding email from Betway advising me that they will look into my situation… again… I’ve still received nothing back from them for over a week.What is a really simple case. I’m owed approximately £720, and they won’t pay out for reasons unknown. They first didn’t reply at all until I raised the issue on Trustpilot, but now they reply and either miss state the correct situation or don’t respond at all.I have until the start of January before raising the issue with the Gambling Commission. I won’t be able to get a letter of deadlock from a company that doesn’t reply to correspondence, but there’s still time for them to surprise us all. It truly is the most appalling service I have ever received, and really don’t understand how companies like this are able to hold on to your money for no valid reason whatsoever. Worst still, they make up reasons without providing any facts to back up their claims. I will never recommend Betway and advise anyone considering using their services to stay well clear.

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I opened a Jackpot City casino (Betway) account yesterday (22.12.23) and deposited £50.00 through my paypal account.I began playing slot games, but very quickly I got an error message and was unable to continue playing.I tried logging in again and got an error message advising me to contact customer services – but in order to do that you need to log in – and my account has been frozen – so I can’t log in!I used the Betway online assistance, and was number 30 in queue, two and a half hours later I was number 6 in queue, after 3 hours I am still number 6 in queue – so it would appear that their assistance is seriously undermanned for the amount of queries they are receivingI have received no correspondence from Jackpot City (or Betway) to advise why my account has been frozen.As I am unable to use the £50.00 I deposited – I would like a full refund of this please.

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They promissed a 100€ freebet but once i lost the bet there were no 100€ freebet credited to my account and alos there is mo custommer support you just talk to a bot who doesnt do anything !!!

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dont lsiten to any of these people they are all addicts and lost all their money i had a problem with my withdrawal interac e transfer and they fixed it within a day and i got my money

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I’m waiting for my payment, it’s been more than 2 days that you promise to pay. It still says waiting for verification, what does that mean. I’ve used your transfer option and provided my banking details. I regret the day I used your service, it’s heartbreaking. Please process my payment, otherwise I’ll take steps to warn everyone especially here in South Africa about your behavior, I believe those who say you’re scam.

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I have been pumping money into betway for awhile now cause it was a fun way to spend time for a chance to win some money, however I finally decided to make a withdrawal after winning a small $150. I withdrew my winnings on Nov 30 2023, after a few days later on the app it said I had been paid but I wasn’t. Now it is December 21 2023 and I have yet to receive my funds in my account. Betway has the worst customer service of any of the gambling platforms I have ever used as it’s all automated and you can never have you questions answered or be helped out when this happens. It’s frustrating and after months of putting hundreds of dollars into their app I have decided to delete the app and move on from them as I have lost trust.

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Withdrawal still not processed after 3 days. Never seen a gambling site so slow to pay punters. Live chat has marathon waiting times. Cannot recommend at this stage.*update* Email from betway asking a question I’d previously answered in November. Still no effort to pay. Never any issues depositing though….

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I withdrew another £2000 from my account on the 14th December and they have still not paid me my winnings despite me contacting the gambling commission. THIS COMPANY ARE THIEVES…… Once i get paid, I will never use them again

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BAN BETWAY BAN BETWAY BAN BETWAYGentlemen I have been waiting for a refund for more than three months. The website is down in India, there is no point of contact, customer service is non-existent, and chat help is a complete waste. Is it possible for someone to assist in raising it? Username – cherry1012

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Absolute shambolic customer service.Waited over 3 hours on their live chat system queue to get my account unlocked. Seems like there is only 1 person handling all their support chat.

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I would give 0 stars if I have to, please avoid by all means betting with Betway. This company is a scam I won £2500 I made a withdrawal they refusing to give me my money. I have provided my passport, drivers license, utility bill and my bank statement. All they do is keep going with you back and forth. Just to get you frustrated but I will advise people to stop betting with them. The company is a fraud and scam they still haven’t pay in my withdrawal of £2500. I have an appointment with Gambling commission I have all the details needed is ridiculous.

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Finally they have processed my withdrawal request.After waiting on the live chat yesterday for more than 10hr and not getting anywhere I woke up this morning to another email asking for my ID, POA and POF AGAIN!!! Ridiculous, this time I finished my email saying that if they do not process my withdrawal they will be hearing from the Gambling Commission. Logged into my account just now and surprise surprise it now shows that they have completed processing my withdrawal. So I got another “1-3” working days to see if it arrives into my bank account.WORSE EVER GAMLING COMPANYNow, I know there is no perfect company but a true test of a gambling company is it´s ability to process withdrawals and ensure the winnings are back into your bank account, to this end I have sampled many in my lifetime and the ones that I would rate on this subject matter is Skybet, Unibet and Williamhill.I will now be going through Resolver to seek lost of interest earnings and compensation for time wasted.

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Been three days and this company refuse to osy me my winnings ir settle my bet svoid they sre scammers this company use to respond to their messages from me but they dont now because they dont want to pay out what they owe me

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Don’t listen to people’s reviews I was worried about being payed it’s been 3 days because of the weekend but I received my money in full today thanks Betway 😁

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Hello, there is an investigation on my account from May 2021, and it is still unresolved, I am still told to wait and wait, and still nothing has been done in the case.From what I learned, the investigation can last up to 2 years, because that’s the time for such matters! It’s been 2 years now and it’s still the same as it was.I feel cheated by this!

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My account was suspended. I do not no why, have tried multiple times to contact you without ever getting a response, the automatic robotic support is useless. It says at end you’ll be connected with live agent, but I have waited for hours without being connected. I would be willing to be put on hold for a long time, but phone calls hang up after telling you to call back or use automated system.

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As everyone below says, absolutely horrendous site. I have been experiencing technical issues on their site where I can’t claim the rewards I have paid for, they haven’t done a thing, Customer service does absolutely nothing and refuses to credit my reward that I have paid for and complaint hasn’t been acknowledged. All you do is chase Betway and sit waiting for hours on the live chat for them to do absolutely nothing to help. Don’t waste your time.

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Thieves and they know it. No customer service and a generic response to every complaint. There games are clearly FIXED in their favour, can’t get game payout percentage or last accurate payout. I have asked for a copy of my full gameplay for one evening to send to the gambling commission and proof that they have verified me to gamble on their website. I feel a major issue coming their way, because I know they won’t. They have a 1.4 star review and that is pushing it. Horrendous and disgusting rip off gambling site.

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Still not received my winnings from 13th November but it says paid on my account shocking customer service my account was verified just 2 minutes before withdrawal yet they say they need to verify again just a clever ploy to not pay the winnings so I needed to prove the card belongs to me and to send bank statement which I have done. Betway I have sent more than enough proof pay me my winnings!!!! Take a look at other reviews before spending money with betway im just one of thousands of people they have not paid…

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I won a couple of bets before verification and then they blocked my account and I cannot get through to the live chat spent 4 hours on it for them to cancel all I want is to get my money and leave

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waiting for an agent for 2 hours, waiting for money to be paid out for 2 days, the worst betting company in Ireland. Avoid it because they will scam you.

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Big scammers.They took $300 from my account and I tried to contact with them for the whole day, I waited 3 hours on live chat and when my turn showed up the representative closed the window. 😡😡 Be careful Guys. Biggest scam company

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Scamming company Got my ID verified , then tried to withdraw my cash not even the bonus which is a scam too . Tried contacting support for 2 hours on live chat , email nothing I’m now 300$ short thanks to this company I want my winnings !

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Absolutely shocking 1300 quid with 2 reel wins and no bonus on 3 quid spins don’t even think it had a bonus tbf worst casino I’ve ever played on

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update on my 165 euro deduction from my betway account whilst playing their free wheel of millions spins.I did get a quick reply (seems trustpilot reviews the only way to get a response) and i was told that they had put in a request to their game provider but still had not got a response. it will be a month tomorrow – which will be the same time i go to IBAS. do not go anywhere near this company

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So… following on from the last post… Betway have claimed that the money was paid into their account with a card not in my name. This is factually incorrect and I have asked for the money to be refunded. I had the email from them last Thursday, and replied instantly. As usual, been waiting for nearly a week with no response and no ETA on when I can expect a reply. It’s the worst case of a betting company not wishing to pay someone their rightful winnings and I’m still out of pocket by over £700. I’ll be raising the issue with the gambling commission if I don’t receive an acceptable response to my official complaint raised on the 10/11/2023. Terrible service.

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Beware of the bonus they give you on the deposit. If I would have read the rules closer I would have chose not to accept it. I deposited $100 and they matched it. Fantastic… Not if you win. Apparently half the money you win is theirs unless you bet 40-50 times the amount you deposited within 7 days. I didn’t see the 7 day deadline and lost $600. It just magically disappeared after 7 days. It’s too bad because other than that I thought it was pretty good but that clause in their agreement is a little sneaky in my opinion. I withdrew what was left and will never use them again

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A bet has been settled incorrectly. I tried many times to contact support by the only means, live chat, but always end up near 50 in the queue, then get closer and then disconnected. Live chat is the only way of getting in contact if you are lucky. I would like the bet settled correctly.

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do not gets this app or bet online they screwed me over when I won and also didn’t send my money back asking for alot of your info when you try to call they don’t answer

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This company should be illegal. Shouldn’t be allowed to take my money from me straight after depositing it to my account. I opened my account last week and the 3rd time depositing they blocked me out my account so left without an account plus £20😡 Can’t imagine if this has happened to someone who has deposited a lot more money. Also tried contacting customer service 10000 times and the one time I got through I got told to look at section 7 in terms and conditions. No help at all. Not a good service at all.

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It’s been 3 days since I opened an account with them, I deposited up to £200 and so far I haven’t received any acca sport welcome bonus or anything else. I made dozens of tickets and I still haven’t received anything. When I tried to chat with an operator, they closed the option to talk to the operator, send me back to the menu or say that’s all. I don’t understand why football clubs advertise on a site with such a bad review? This site should be closed! Everything is a lie, all bonuses are lies just to attract customers.

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Well well well, I have to admit, I was scared to death reading the reviews AFTER I have registered and sent money. I’m a blackjack player, and betway, is the real deal, I have made 700$ this week, I requested at withdraw on Nov. 21, and I received today Nov. 24th. No withdraws issue at all.I would give a 5 stars but the big issue here is to contact support.I’ve managed to speak to a real person on the live chat but It was tricky.Monique is her name. Very professional, answered all my questions.They really need to fix their way to contact support. Otherwise, great platform, I definitely recommend it.

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still no money from Betway after my last review and their half hearted response during which I reconfirmed my card. Can Betway please deal with this as they have no support you can get hold of

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Still received no winnings betway you should be ashamed I have sent more than enough proof the bank account belongs to me. Absolutely disgusting!!!!!

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AVIOD AT ALL COST! still not recived my winnings from November 13th my account was verified minutes before the withdrawal I know this as got an email saying so. and now they are saying I need to verify again and they are well within there right to do so 😡just a convenient way for them to not pay you. They said I needed to prove that the bank account belongs to me which I have done and still not payed me I’ve sent in multiple pfds of proof that the name on account matches all other documents. I recommend 32 red or paddy power excellent customer service and quick no fuss withdrawals. I’ve seen hundreds of bad reviews recently all saying the same thing so it’s not just a one off or glitch they are withholding our money BETWAY PAY US OUR WINNINGS! Also I’d advise everyone report to the gambling commission asap.

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This company beware cannot login they do not have a process reliable enough, once locked out it’s almost impossible to log in you will lose your money. Stay away do not gamble on this site.

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Betway has stopped operations from India on October 1st, 2023…Now they are not refunding the Account balance amount. Nobody is responding to mail sent and we cannot even get chat support from India.Betway is least bothered about their customers

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I have an account with Betway, and up to now I am awaiting a refund of my winnings totalling over £700. The refund was requested over 3 weeks ago, and nothing has been refunded to date. Appalling service with no way of contacting them other than a complaint process which takes over a month to get a response. Terrible service.

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For 2 month they clos my account and before 3 days the stil the many for my for my banc account I try to contact them and it not chance .

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I’m so upset about my experience with Betway. I signed up, was verified, deposited a few thousand pounds and won a couple thousand more. When I tried to withdraw a thousand, I was sent an email saying I needed to do another verification. The link didn’t work properly for me, and then without any notification my account was closed. A week later I still haven’t received any response or my money back, even after sending emails asking what they need from me in order to pay out my money. I need it to pay my bills, and I can’t believe they are withholding it without any reason or communication.Update: all I have received from BetWay is this vague response: “We’ve reviewed your account and found that the actions taken were in accordance with our Terms and Conditions which you agreed to when signing up. Specifically, term 7.”What does that mean?? Why has my account been closed without any explanation, and why are they withholding my money? I really just want this awful experience to be over, have my funds paid, and not use Betway ever again.

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I am dismayed and shocked at how Betway treats and supports it’s customers.I have numerous emails which are now being ignored and when I chased up on the latest email I received an generic reply back stating this mailbox is no longer monitored.Also, TP reviewers/readers, if you scroll down the list of reviews (virtually all complaining), you can see Betway do not reply to all of the reviews. I fear I am now being screened because I have a legitimate case for my winnings to be paid out (my last 3 reviews have been ignored). Betway avoid every opportunity to resolve my case, coming up with a new excuse each time. The latest was to say my bet was ineligible for FPP because it was a Boost bet and not Win Only but the Betway Boost Terms & Conditions state different. Either Betway are incompetent and don’t know their own T&C’s or they just don’t want to refund me the winnings (£433.33).I first raised my issue on 3/11 regarding a horse race on 31/10. I placed a Betway Boost Bet on Tuesday 31st October (4.45pm @ Newcastle). The horse I backed (Enpassant @100/30) finished First Past the Post (FPP) but was demoted to 2nd by the Stewards. The bet was originally paid out by Betway then reversed (even though the Withdrawal states Paid).According to Betway Boost Terms & Conditions, you do pay FPP. Can you refund the winnings into my account ASAP please.Bet ID Reference X31M-AA8J-KTFE-SMHX1st Email Ref: 00035900007722nd Email Ref: 00018260016483rd Email Ref 0003616011330Withdrawal Ref 30228536631/10/23: 4.45 Newcastle Result2 (7) Enpassant (IRE) 9/4FBetway – please look into my case and review the Betway Boost Terms & Conditions properly regarding horse racing results:First Past The Post (FPP) rule applies to Betway (Horse Racing Boosts). If the selection wins the race, but is then demoted, the bet will be settled as a winner.

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