Betway Review

Still not been giving my spins what an abouslute joke! Told me they gave me spins on a game that doesn’t exist. Avoid at all cost they tried telling me I couldn’t get my bonus spin because I didnt play the basic daily spin which I DID. And wagered enough conveniently my email has been ignored and thier site was down for a whole day because of how crap it is.

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Having read all these horrible reviews I was really really in fear of not getting my withdrawal….especially having just joined the site….but I have to say I was lucky enough to hit a very good win on 17th of November and although my pending withdrawal stayed at processing for a few days ….as soon as it went to paid it was in my bank account 🙃 so I have no complaints!….just thought I would let people know that my experience was a good one

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Following on from my previous reviews, I’ve given another star as betway have paid my withdrawals into my account today. I thank them for that however, their customer service is pretty non existent. It shouldn’t take 10 days to sort it, and furthermore not knowing what was going on. Some email reply or phone call explaining why the withdrawals failed to arrive in my bank, whether it was a glitch or mistake their end?. Obviously, I’m satisfied I’ve got my money back but very wary of using betway again if or not I do. I will add that this was the 1st time I’ve had a problem in the month or so that I’ve been a betway customer.I have now closed my account through lack of trust with betway.

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SHAME ON YOU. I withdrew £133.50 on 14/11/23. Having not received this I contacted Betway to be given a ATN and told to give this to my bank. Of course my bank say this number is useless as Betway have NOT made any payment. So I then ask Betway to provide me with a bank statement as proof they have paid me. They respond that they are not ‘privy to this information.’ Very convenient! They then ask me to get a letter from my bank on headed paper confirming non receipt of payment and other information. Are Betway going bankrupt?

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Joke of a company.Wow registered with betway after seeing an advert pop up, placed a £30 acca on an impossible loss(But yes I lost,but thats us gamblers I suppose)Got a free bet (although obviously not free)and 50 SpinsGreat I thought.50Spins turned out to get about 60p lol (Crappy fishy slot thing – but again its a gamble)Placed the “Free bet” on the following dayAnd a few hours later”We have reviewed your account and made the decision you wont get free bets or our crappy spin wheel”(willing to bet you’ve not reviewed my account, but have some trigger happy bot – Still its your loss)Why bother operating? Why bother doing promotions and promotional advertising if you just going to restrict the accounts straight off.Sure you say I can continue to bet with you, but just looking at your odds, they are looking pretty crap tbh.

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I went onto betway 3 weeks ago and played their free game “wheel of millions” and gained 10 free spins. After completing the spins there was a 165 euro less in my account. I logged this on their live chat (took a couple of minutes) and the lady who dealt with it sent me an email with betway support ref number. In the period of 3 weeks i have sent numerous email (no replies) and the one time i managed to get a response from live chat i was told to wait until emailed!!!Now if I log on to livechat i join a queue which times out at the end of the day! The transaction logs are on site. Is this company about to go bust??

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So after telling me I should go to my bank with an ARN number which my bank have no clue about I’m still £180 down!Loads of reviews I’m reading are still missing there payments from the 12th!Betway give me my bloody money back!It’s appalling that it still hasn’t been paid to me when you’re saying it has! “Checking my account” saying you will get back to me but then still not replying to my emails! Terrible company

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I’ve only ever made a deposit a hand full of times and each time has been hell dealing with them. Currently have my most recent one taken from my bank account but not into my Betway. When I asked the support team they told me to send my info to an email, I did. I then revived an email back saying that this address is no longer in use. Never seen such a gongshow of an operation. Definitely won’t be using this service again.

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So I have just joined up and made a small withdrawal for £80 which I received within 24 hours. Was a bit sceptical after reading reviews on here. Only things that could be improved is live chat and quicker withdrawals to compete with others.

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The worst customer support in the entire industry. It is impossible since about a month ago to reach someone on live chat. Twitter support doesn’t do anything after they reply to your initial query. The only way to get support now is by making formal complaints. They also do not credit free bets that they have advertised to customers over email automatically, you have to chase them up and it takes weeks to get a result.EDIT:I have since been contacted by Betway, but it is now a week since they contacted me. They initially offered a resolution but since I agreed, they have become unresponsive and have not actioned the resolution.

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0 star had two bonuses 60 p a spin 9 pound win haha then again 12pound win then starting jumping on the scatters I’ve give up on gambling now it’s been months my advice for every1 read these reviews first before hand there are people on computers manipulating everything after ur moneys trust me, it’s there job. Funneling money in on systems making billions, a night don’t be thick keep ur money

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BETWAY IS A FRAUDD UK BOOKMAKER.THR BUSINESS MODEL WAS STEALING N SCAMMING INDIANS OF THR MONEY.THEY HAV SCAMMED MILLIONS FROM INDIANS CLOSED THR OPERATIONS IN INDIA AND NOT MADE ANY PAYMENTS BACK TO CUSTOMER ACOUNTS.BETWAY IS WORSE THAN A TERRORIST ORGANIZATION.U TRUST THESE BAS TARDSSS WITH URE MONEY N THEY BETRAY URE TRUST.MY REQUEST TO PEOPLE WHO STILL BET WITH BETWAY ACROSS THE WORLD BOYCOTT THESE SHAMELESS SCAM ARTISTS TODAY THEY SCAMMED INDIANS OF THR MONEY TMR IT COULD BE U.

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Promotes betting on greyhound racing.. 1. 90 per cent of trainers use live bait2. Greyhound inquiry: Between 13,000 to 17,000 dogs killed very year.3. ‘Slow’ Australian greyhounds being exported to Macau, China to go on ‘death row’ ABC newsPlease stop supporting and even promoting this!

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I have been trying to get support from betway live chat for FIVE HOURS today. This is the worst customer service I have ever seen.They have no phone contact and no valid emails just a livechat that no one ever answers

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I still haven’t been paid my winnings of over £2000. i have tried contacting them on over 50 occasions and keep getting cut off. Disgraceful Non existence of a Customer Service Dept. ALL I WANT IS MY MONEY THAT HAS BEEN PENDING FOR OVER A WEEK!!!!!!

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SCAMMERS !! ABSOLUTE FRAUDS ….. Its better to Ignore Bet WAY – Since 15th Sep am waiting for refund of 5000 INR and Finally on 11th oct they emailed me stating it is processed and takes 7 DAYS and am still waiting for my withdrawal why are we suppose to wait for a longer time – Website isn’t working no one bothers to respond .. -Username – cherry1012

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I will never play this casino again!! Been waiting 5 days for a withdrawal of 75$!! Really??? I play about 3 other casinos with not 1 problem ever!! This is horrible! I tried contacting them but they have only 1 person working the customer service because I was 96 in line…!!!! Let that sink in”96”!!!

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Don’t even deserve the star They have taken deposits over and over and as in I have won, with only one account on my account matching the one deposits came from they have refused to payout sending e-mails and social media offer generic responses that dokt relate don’t help and no way to contact them at all. Disgraceful con merchants I am goijg to the ombudsman dna d visa and my bank to recover money owedEDITED… BETWAY now breaching gambling laws and regulations enforcing me to add new deposits to collect winnings owed.Betway reached out and told me to send personal docs and details to an r-mail and have a manual payment This was advised on Facebook. As soon as I sent it the e-mail was replied as closed e-Mail they no longer log. Further pics to follow in a new review tomorrow. Open accounts with anyone run these guys who breach gaming laws and fleece customers

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Long term customer but had enough. 4 €5 free bets from promotions I didn’t receive over the last couple of weeks. Could never access live chat to rectify it, waiting 9 hours on Monday before they disconnected me. Finally accessed live chat this morning first thing and supplied my bet IDs to show I reached criteria for free bets from the free bet club only to be told no I didn’t when I clearly had. Very infuriating as I met the criteria and have for months and nothing was different this week just a nasty person who didn’t want to help. Another promotion I didn’t receive my bet I asked him about it 6 times before he finally answered me, he said it needed to a minimum odds of 2-1 to get it while my bet was 20-1 and I said that and supplied the ID and he just ignored it again. I honestly think he just trolling me tbh, saying if I was entitled to it I would have it automatically got it which clearly isn’t the case. He didn’t care one bit. So I decided to close my account even though I’m missing out on my free bets as I have never dealt with such nonsense from a company before so thank you for doing me a favour in the long run. Avoid this s show if you value your sanity.

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Bet settled incorrectly Martin tacinec v Milan fisera. Had about 10 bets that were incorrectly settled but then finally updated(all table tennis). Now its been 3 days and my bets which have won (1-3 correct score to Milan fisera). I keep getting fobbed off and told another 24-48 hours its not hard to see the result and manually settle the bet. Its on the official table tennis websites so its a winner but im being ignored despite usually being great customer service. if this was 365, ladbrokes or PP it would be manually corrected. Bearing in mind I stake a fair few thousand a month its a bit disheartening and tempted to go elsewhere. im sure “eventually” it will get settled and I do understand they had major problems with their bet settlement. Customer service just fobbed me off and when I asked if traders could be informed of the particular match they said no. All this would take is to check the score of the game and for it to be manually adjusted. instead its just nonsense. Hoping that betway can prove me wrong and settle the bet correctly. I’ve given them all the screenshots off all the websites. The fact I’ve been paid out on 3rd game winner but not match result and correct score says a lot.

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Email support nothing! Email documents team, nothing! Email Up Manager complaints nothing!! What can I do to get my money back? Can’t believe you are allowed to just keep people’s winning withdrawal money since the 20/10/23. I’ve tried everything from social media live chat and now on here. So stressful!! Why can’t you just contact me and do what is right! Just pay me my winnings please, I have sent all documents everything is legit, how can I not be legit aswell??? It’s a joke you keeping people’s money and not even contacting them to explain why. Where is your customer support team!!!!!!

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I am struggling making a withdrawal , the customer support is slow and kind of racist people because you email them using english as the starndad communication language and they reply the email in another language , The response from the customer support is slow and useless . They allow you to deposit money but making a withdrawal is like trying to dry up the ocean . its a bad company worse they advertise their services on public tv in africa to scam people.,,,, I am very pissed this is a scam , they must be related to top scammers in the world taking from the poor to their own pockets

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Customer service is shocking.There seems to be a theme of held funds in withdrawals at the moment. Mines been processed twice but not arrived at my account. Maybe national press need to hear about this?

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Hello Betway,I received a reply to my query – thank you.However, the issue is unresolved and despite replying to the email I received from Betway, I have not received a response. Can you kindly look into my query once again please?Account Ref 0003590000772Withdrawal Ref 302285366My query is around a Betway Boost Bet I placed on Tuesday 31st October (4.45pm @ Newcastle). The horse I backed (Enpassant @100/30) finished First Past the Post (FPP) but was demoted to 2nd by the Stewards. The bet was originally paid out by Betway then reversed (even though the Withdrawal states Paid). According to Betway’s Terms & Conditions, you do pay FPP (see attached). However, I have not received the full bet winnings payout.I am not sure if this is human error or a ‘system edge case’ but can you take a look into this please?2 (7) Enpassant (IRE) 9/4FJ: Daniel Muscutt T: James Fanshawe Raced near side, prominent, led going easily over 1f out, ridden and drifted left when joined inside final 110yds, just held on, finished 1st, placed 2nd, interference (op 3/1 tchd 10/3)Thanks,Alex

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Quite possibly the worse company I have ever dealt with. Taken money from me, then closed my account with no real reason. I cannot call you, and when I got through to a person on lice chat they gave me an email that is not working. To cap it off they did not even try to help me. Can you please contact me urgently to resolve this before I begin court proceedings.

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Deposited £100 and then they closed my locked my account still with the money in there. Was on hold for 4 hours on live chat only to be told my account is closed and they will email me. They’ve ignored all my emails in the past month. Basically stolen £100 from me. Awful customer careThey have now emailed me saying that they are aware that my account is locked and their operations department are looking into it. Since this has been going on for 4 weeks I don’t hold much hope. They still hold my £100 and have no offered to reimburse me or open my account. Shame on you betway

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Getting live chat with a real person is like getting blood from a rock ,it’s either your deal with automated bot that forces you to accept or go back ,you get two options, accept the solution or go back but there is no option to talk to a real person

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Again betway withdrawal.For a big organisation the withdrawal process is perfetic.I’m a long existing verified user. I make a deposit instant transaction.Yet when I withdraw.It goes in to a que to process payment which should be instant but I’m again still waiting for that to be complete and let alone pay me. I have faster payment account. Yet it still takes over 24hrs for funds minimum.Yet on every other site withdrawals are paid instant or with in 2hrs. Disgusting useless and poor service once I revive payment I’m closing this account now for good.They need to get up to speed with the rest of the online services.

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Absolute scums! The worst service EVER experienced… requested a withdrawal 6days ago apparently it’s got ‘restrictions’ to withdraw but ok for deposit despite using the same card for months. Waisted 8/9 hrs spoke to 3 separate individuals online/ all said something different. Updated preferred method several times showing process complete etc but now told to go through swift and still waiting let’s see… wrote 2 emails to support@betway with no replies just shows they really don’t give a crap!!

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Been in live chat queues for over 6 hours today. No response to emails. Owed a withdrawal but the live chat is abysmal, customer support non existent

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Never experienced this with any other betting firm!! I’ve been waiting since 20/10/23.its so stressful why you can’t just me. What is the problem? I have sent all my documents. Driving license utility bill bank statement passport!! Why can’t you just pay me? How are you allowed to keep people’s winning money???? Shocking your customer service. You can’t even speak to anyone!!! Joejeno89

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Never had a problem with betway until recently I’ve withdrawn money and still not recieved it over the last 3 days I have spent about 14 hours in total trying to get in touch with them on live chat to then be disconnected as I get to number 8 in que. I’ve emailed customer support to which I didn’t understand the reply as its in a foreign language and tried to call but didn’t connect to anyone. This is the first time I’ve had any problems dont know what else to do as I’ve tried everything

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Absolutely shocking take your money then when you withdraw they tell you there’s processing restrictions with your withdrawal the only site I’ve had this with seriously avoid I’ve got hit hope yous dont

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While withdrawals take a bit of time they have never been a problem but now it’s been about 4 times that a freebet I was owed was never given to me and when I try to get in touch with them via live chat I never get to the front of the queue. This makes me feel they are actually avoiding any customer support and cheating people out of their promised bonuses. Also the daily spin wheel is quite rigged too

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I have $500 worth of withdrawals from weeks ago that have supposedly been withdrawn and paid, except NOTHING has been put into my bank account. A withdrawal of $277 has now disappeared from my pending withdrawal list. I have tried contacting the Betway customer service team through multiple platforms and have received NO reply.

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Betway thieves not paying my winnings since 2 weeks. They asked me to upload my passport copy which i did then they asked me to upload the drivers license picture which i did but they are not giving my winnings.they are the worst gambling company i have come across.i chatted with their customer support team for 7 times but they keep on saying we have escalated the matter.when we loose our money they don’t ask nothing but the moment we win they don’t want to pay.please people don’t open account with BETWAY ROBBERS.as you can see how many people are not getting paid their winnings even after weeks have gone by.can someone please tell where to complain about them?

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Update on my last post, after 7 emails asking where my withdrawal is Customer Services haven’t replied to anything. I wanted to place a bet on a TV show that someone I know well is competing in. An online site said Betway were taking bets on the show. I checked and they were so I opened an account and deposited just under £1,500.00. In hindsight a stupid amount to risk but I thought I was dealing with a reputable company. With money on account I tried to place a bet and discovered Betway was no longer covering the show so I requested a full withdrawal of my deposit. Every bit of ID required and proof of deposit has been provided, some of it twice. The site gives timeframes for withdrawals to be paid ranging from a few hours to a couple of days. It’s been over 2 weeks and there’s no sign of my money. Logging into my account shows a zero balance and the Transactions and Withdrawal pages show no activity, there is no mention of my money anywhere. It appears to have vanished. How on earth is such a crooked company like this allowed to operate?

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Hello Betway, can you help me with my withdrawal ref 302285366 please? The funds have not reached my bank account despite it saying paid on my Betway Account. The automated chat is unhelpful and I was in a queue for over 9 hours to speak to a customer rep when the chat was disabled (started 72nd in the queue and had got to 2nd). Thank you,Alex.

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I am very unsatisfied as Ive been trying for two days to get through to the customer live chat and each time i get close they disconnect me and i have to wait for 83 people ahead of me. currently today its been 4 hours ive been on hold. My deposit went through right away so how come no one will answer this dam chat very disrespectfulk un curtious service. would not recomend this site to anyone. go somewhere else!!!!!!!!!!

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Would give zero stars if possible. Made a withdrawal with these sharks. They say the paid to a card …. Not the one I had deposited with but an old card. In fairness they did email to say your card is not working (obviously that’s why I deposited with my new card). Actually managed to get through to the chat who said they had seen my email re card and would be paying in next few days…. That was over 3 weeks ago… since then spent an average of 3 hours a day waiting in chat. Absolute disgraceful service and looking at their ‘answers’ in here they don’t give a damn. Worst online casino ever – AVOID!!

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So I have updated all my Id verification once again. Not sure why as it clearly states my name and address on everything I have sent. Now I have sent utility bills,passport,driving licence,DVLA letter name an address on. Bank statements. An still you can’t pay me my withdrawal! I requested the withdrawal on the 20/10/23. Now it says paid on my account on the 27th October. But there is still nothing there?? What is going on. Just send us the money. It’s not even alot for you guys to pay up. But over 900£ is to me! Sort it out for me please. Escalate the case to the correct department an get them to accept my documents. I don’t have an issue with any other betting sites just this one! Betway account Reference Number:0001779002122Joejeno89

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My last account blocking and verification case was completed successfully. Currently, I have a problem with withdrawing some of the funds because they were paid to a blocked card, Betway was supposed to solve the matter, but it’s been a month now and it’s hard to even contact me. ! to find out anything. I sent the documents they wanted, and I still didn’t get my money back, 3.5 k e

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Worse costumer service ever seen . Been waiting more de 5 hours for a chat with the a operator , at the I couldn’t do it because the chat goes down

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Never had a bad experience so far. Usually always quick deposits and withdrawals have been 1-3 days. All these bad reviews make them look bad but I generally don’t understand why. Thanks for being you betway your good stuff!

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Have just made my first withdrawal… After reading the reviews, i am not feeling very hopeful.I would like to update… i recieved my withdrawl in couple of hours. Very impressed

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Further to my last post, I am still waiting for my withdrawals to be processed 2 weeks after first requested. I have sent and re-sent I.D. information and proof of deposit. At 7.35 am yesterday I sent a bank statement detailing every single deposit made with Betway. Since yesterday morning I have sent 6 emails requesting an update. All have gone unanswered, including one to the Complaints Team. When I log into my account the Transactions page is blank and the Withdrawal page shows an error message. The Customer Services help line is unmanned (citing Covid). Betway say withdrawals should take no more than 48 hours, 2 weeks later Betway still have my money.

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Funny ignoring all my emails now after asking me to send bank statements to prove I haven’t been paid and when I do 2 days no response funny can reply to other peoples reviews

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Betway acknowledge my complaint and as for so many other people do absolutely nothing in trying to rectify the problem..I have today seeked legal advice and put betway on a 7 day notice. The only word that I can legally say is FRAUDULENT activity… and they have chosen the wrong person to do this to.

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Been waiting since 20october for my withdraw money!!! I haven’t had a issue withdrawing money in the past. You win a decent bet and then there’s a problem? I can still place bets but I can’t withdraw any winnings? It’s crazy!! So stressful trying to get the customer service team to help me!! No phone number. Live chat your on for hours!! I have sent a driving license a passport with my name and address on. A letter with my name and address on. But still you keep my money and say it’s under review?? What s going on?? Why is it taking so long???????please just escalate my case and pay me my money!!!

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Been waiting since 18th October for you to pay me my withdrawals.I was on hold for customer support from 11am until after midnight so nearly 12 hours only to be cut off when it came to my turn.I’m so angry and frustrated, as I can’t complain to anyone because there’s no one available to help.

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