Betway Review

Didn’t pay made a 180 dollar withdrawal and they paid 20 dollars. Avoid this site at all costs they take your money easily but they do not pay. Customer service is a nightmareBetway has sent a generic reply saying they sent a private message they have not I have no way of replying to the message stay tuned

Reply

WITHDRAWALS: You are never SURE whether your Withdrawals will be paid to you or not. Deposit is instantly taken from your account. WITHDRAWALS they will be sending you emails with stories. All the withdrawals I made since October not one has come true.SECONDLY, CASHOUT you will never CASHOUT when you want. It doesn’t work. It will be showing that you can CASHOUT but that’s a lie. It will not happen, if your lucky to CASHOUT it MUST half the money you wanted.THIRDLY, Any bet you put PLEASE TAKE A SCREENSHOT it might disappear everywhere.

Reply

Awful customer service. I am owed 2 £5 bets from there free bet club. Been on Live Chat every day since Saturday. Just been on there for 8 hours and been cut off again. Disgusting service. No phone number no email. Rubbish.

Reply

Never use this site/app. I tried to pull out my money, they made me send the same documents over 4 times. I had to hop in online chat over 5 times. Online chat cannot provide you any answers, seems as if you are talking to a robot. I would never recommend this app to anyone

Reply

There is no customer support, I have been sitting for hours to chat to someone and I am always in the queue but it never seems to end. Betway does not pay withdrawals on time, in fact mine has not been paid so far and there is no one to contact! I have written to their customer support team but no reply. Avoid using Betway, its a big Con…..its a ZERO star.

Reply

I have posted reviews for the last few days still not received my withdrawal for £16.18 (I know it is not a big amount but this is principle now) it is showing as paid on the withdrawal tracker but I have not received this money. There is no way of contacting betway to dispute this. All I can say is the way companies act when there is a problem defines the business. Betway fail on every front, most people will probably never have an issue but when they do !!!!. From my recent experience the only advice I can give is to steer well clear of Betway as if you do have a problem you may never get it resolved.SHAME ON YOU BETWAY

Reply

Betway are the lowest of the low I won 2 seperate bets for nearly 300 .00 £ tried to withdraw my winnings into my account and they never arrived stay well clear of these rats 🐀

Reply

So was told to send my bank statement to prove my withdrawal wasn’t paid I done that to receive an automated response saying this email is no longer used or monitored been two weeks still haven’t been paid I wold avoid this company at all costs they are corrupt and should be shot down

Reply

I have been a customer of betway for a number of years and would give them SIX STARS for how I have found them in all aspects UNTIL 2 weeks ago when I made 3 withdrawls and haven’t receive any… betway send me a email siting PROCESSING RESTRICTION… I have spent hours trying to talk to a human in there live chat without any luck… I have sent them 10 emails explaining the situation and receive an automated reply…. I’m trying this way as a last resort before takin legal action where I will seek my legal fees payed to… R. Dew

Reply

I am very disappointed in their service. I tried to withdraw funds from my account and was told to upload a picture of my ID card which I did. After uploading a picture of my ID I was left at “Awaiting Aproval”. I sent them an Email and got no reply. I tried their “live chat” but also got no reply. I am effectively stuck with funds on my Betway account and have no way of withdrawing any of it.

Reply

You’ll laugh at this !! I’ve been doing their spin wheel for over a month now ,I think there are 6 segments on the wheel each with a different prize.do you know I’ve landed in the same segment 30+ times in a row ! , the prize being 1 free spin. what are the odds of landing the same lowest possible prize 30+ times in a row. ?

Reply

AWFUL customer service!Sat on the live chat from 9am until 2:30pm to be stuck 5th in the queue with no other way of getting answers.Issues with withdrawals, not giving me my money. I received an email saying there was an issue but with no problems on my end, I don’t understand why they won’t give me the money I’ve won.No email, no alternate way of receiving help, absolutely dreadful service and still no sign of help!

Reply

Betway failed me on 3 fronts:1. Paid a bet at -300 when the actual odds were -135. 2. Does not return phone calls or have representatives available for live chat.3. Does not honor their advertised bonus promotions. There are much better sportsbook options available. I’m embarrassed I even tried this sportsbook.

Reply

Requested a withdrawal on my card but my card declined the amount and i asked support to send me the money on my account but no one is doing that.It’s been already 1 month and no one helps.And it was a low amount of money. Imagine if it would be a big amount.Stay away guys.

Reply

I am trying to make a deposit for 2 weeks now, but apparently I have reached my limit and cannot deposit. I have not reached my deposit limit however. It is impossible to talk to someone at Betway , winning the lottery is more likely than talking to an agent at Betfair.

Reply

I saw a commercial and on the website they promote a new user bonus called “Kombi-Joker”, where you get your first bet refunded if it looses. So i bet and didnt think much about it since i thought i’ll get it back anyway. Turns out that i didnt get it allthough i had done everything right. The best part is that it’s nearly impossible to contact them since the only support they have is a automatic chat-bot with no way to talk to a real person.

Reply

Withdrawals made since SEPTEMBER is still not processed. OCTOBER withdrawals not processed. They will be sending you emails from one story to another. But deposit goes through within seconds.They will show you CASHOUT, and will NEVER allow you to cash out. The cash out system is a way of ripping you off. They will be showing it to you but, just click on it and see that it’s never real.

Reply

My account has now been restricted for over a week now(Unable to deposit or place bets) and still no reason has been given for this. I’ve decided to cut my losses and play somewhere else and I recommend everyone else do the same. These people enjoy making peoples lives miserable.

Reply

I was cautious as I’d not read any reviews until after I had requested my withdrawal. After seeing all the issues everyone was having i was concerned! However no issues. I did ask for an update and was responded to straight away. It was an honest response as I have the money. Can’t complain. Very good service all round.

Reply

Something went wrong with my withdrawal. I was informed about that by an email and directed to use live chat. Already wasted 3 evenings from about 15 to 23 as they finish work. Still wasn’t able to speak to an agent. Worst support you can deal with, seriously.

Reply

My account has been closed because I forgot to turn off my vpn, before accessing it , which is my fault , I’ve reached the customer service team to help me access my account. It’s been a day already and no feedback. I have my money in there please

Reply

I have been trying to withdraw funds for almost a week I keep getting emails saying unable to pay out funds with instructions to reset payment details which I have done with no success. I have checked with my bank and they have confirmed there are no restrictions on my account. I have not had this issue before and nothing has changed from my end. I have waited for 5 hours this evening on live chat and still not been able to speak with someone. This is the worst customer service I have ever experienced and would be grateful if someone can assist

Reply

I have requested 2 withdrawals. The first one on 20th October hasn’t moved past the second stage. The website says payment to bank cards should take 2 working days. Customer services don’t reply to emails, live chat doesn’t work and the helpline isn’t manned. How are customers supposed to contact betway to get answers?

Reply

Have been waiting on my winnings being oaid into my bank account for 3 days now and still don’t have it. Have tried to use the online chat to resolve this but have been on hold for over 7 hours in total as I keep getting cut off.

Reply

Genuinely discusted with betway. You have broke our agreement. I bet £10 on your players market at odds over 2.00. You didn’t credit my £5 free bet. I done this on the newcastle game. I went on to live chat at 17.40 I was number 10 from 48 at 20.27 I wouldn’t move from number 10 position in the queue so I ended chat. I want my free bet credited and you need to serve your customers at least 90% quicker. You have Genuinely scammed me and there’s no help available. No email address no phone number. Only live chat that never answers me. I will report this.

Reply

After reading all the reviews,I can confirm ,I’ve been paid in just under 24 hours so I’ve had no problems, easy to deposit,Great Selection of Games,Horse Racing,Dogs,Baseball ,American Football,Basketball,Ice hockey etc I trust this site.Keep up the good Job Betway❤️

Reply

Been with betway for few years, no problems…: Sunday and Monday withdraw still no sign of money being paid 1 being process since Monday another one still nothing last time for me,

Reply

I joined betway couple of weeks ago ,I won a bet last Friday 107 £ tried to withdraw 70 £ still haven’t received my withdrawal, then Monday there I won 186 £ withdraw it again and still nothing been paid to my account think this is shocking to say the least supposed to be a reputable company will be going to the gambling commission over this .Update I have done wot you asked me to do but there is no funds in my account to withdraw please advise

Reply

I created my account with Betway yesterday put a bet on 5 games that lost and for my surprise I have not been credited with a free bet as welcome offer state. I tried to contact them but was stunned to see there is no customer support whatsoever. Tried to find live chat tried to call the phone provided( answer was due to COVID we have no staff) tried to email and all for nothing. Disappointed

Reply

Account was locked for whatever reason. Tried contacting Betway but no response to 100 emails. When I’ve deposited around 20 thousand into this app they had no problem taking it. I had deleted my account and closed it. I then created a new one a week after and deposited 3 thousand. I had withdrawled $5700 and the next morning I tried to log in, and it said my account has been locked and it’s impossible to reach anyone at Betway. Absolute scam. Stole 3k from me.

Reply

Waiting for a withdrawl since the 15th of October! tried to get in touch with live chat, usless, impossible to get through!! Customer Service is shocking!

Reply

They’ve been holding my withdrawal for the past 20 days. I reached out to them via email and they still haven’t responded. Their live chat facility doesn’t even work. If I could give zero stars I would🤞

Reply

65000 is pending in my betway account to be paid which they said they will pay but it’s been 23 days now Username-123shubhamnaik35

Reply

Been on chat 6gors no response owe me £100 this is a joke I have let everyone know not to use this site and complained to gambling commission day light robbery stay well clear of this site

Reply

There have had my withdrawals since 20th October and documents and I’ve made a complaint and they are making me wait nothing gets sorted out made to wait. Customer service support not nice. The manager will email they said just give me my withdrawals and pay up. Horrible experience would give no stars if could

Reply

Dear Betway, Kindly clear my pending withdrawals, of inr 50000 that has been held since months. This is unethical and dishonest. Kindly cleary pending withdrawals. User id : Timujin

Reply

My account got scammed and it was locked. When I call Betway to unlock they have been giving me problems with documents, since September. Firstly they asked me to send bank statement, ID, selfie with ID. I sent the documents they never came back to me for weeks, I decided to call them they said they want colour copies. I did that then I called them again, they said they will refer the documents to verifications, I must wait for 72 hours. I never got any feedback I called again they said in the selfie pic, the ID is not clear, but there is a ID copy attached. So I’m not happy with BETway at all.

Reply

I like betway they are a very good trustworthy site I won 3k and it was paid out within 10 hours can’t fault or complain ❤️. All other payments paid out timely. A lot of choice of games and nice promos too with the weekly rewards and random free spins 🙂

Reply

Bet £5, get £10 freebet. Freebet in account after 1 hour. No! Still not in 15 hours later. C.S. is shocking at betway, its well known. Always 50th in line, it takes 30 mins to get through 4. So whats the point in waiting hours? Simple, if they dont care then i will take my money to another site. Because nothing ever changes at betfair.

Reply

I used to receive my free bets on free bet club but since last Tuesday I can’t access. I was due to the £5 on Saturday and £5 Monday but nothing. I can’t access any promos and listen betway I been on live chat 87 yes 87 times and waited 7 hours yesterday and today and was disconnected 87 times. No complaint number no email to contact. Robbing company and still not been able to contact anyone. They give you one option live chat and was I finally got through they couldn’t answer and disconnected me from chat. Useless disgusting company and I will be closing my account as soon as I get my money back. I’ve told everyone I know and I will make sure anyone I know who uses this company to close down. They want reporting to the regulator. Anyone reading this go to bet 365 fantastic company and you can actually speak to someone. Betway is robbing people blind and wants shutting down based in Malta no regard for customers. Useless

Reply

Scams, they ove me 147£ and it not possible to get my money back from them, arogants and ignorants,not even respond my emails!!!

Reply

I withdrew on the 12th october was told to wait until the 23 which usually payment is made within 3 working days its now 24th and all they did was manipulate my broken leg into me being a problem gambler and self excluded me. 3300 has not come my bank messaged me saying no funds have come and to message the people who paid to do a track and trace. they wouldn’t give me a transaction number. I feel completely ripped off because I have been. 3 years I played betway and never has it been like this

Reply

Deposited £5 played halfway through slot game and got logged out error message said account locked. Got in touch with support and they said I have a duplicated account (no idea).it’s Still a locked account after 3 weeks and of course my funded account is funding Betway

Reply

Opened account on Saturday and had a £30 losing multiple bet. Placed £30 free sign up bet on Sunday which won. On Monday I was restricted. Shocking!!!Website only average, horse racing nice and easy to navigate but football is very poor if not in one of the top 8 league tabs.Odds lower than many others.Cannot give an appraisal of promotions as only had opportunity to use the sign up offer before ultra fast restriction imposed for the single winner.

Reply

Terrible customer service chat puts you in a queue with about 60 people then you wait for hour and page reloads you lose your place ridiculous. Looking to cancel a withdrawal and can’t even get talking to someone.

Reply

Do not use this company. Bunch of cons. Withdrawn 3 amounts on the 19th October. Still waiting. Says restrictions. I have withdrawn plenty times before. Emailed them. Get ignored. Want me to chose another payment card. But to deposit first. Seriously.

Reply

Beware THIS WEBISTE I violated there terms and conditions in no way at all and yet my account was locked. The reason given was “We want to discuss responsible gambling tools with you” And even after going there that silly process with them they didn’t unlock my account. It’s absolutely criminal.

Reply

BS sports book. So many others that are so much better. I wagered $200 on a bet and they have to “review” my withdrawal. Never again will I use Betway

Reply

150£ withdraw was lost, they send me email like they can’t withdraw money becouse of restrictions,what a scams

Reply

I placed two qualifying bets for a welcome bonus and it has not been provided to me. I have emailed twice to ask for the bonus to be credited as advertised, however, I have had no response at all from Betway. Very poor for a new member to not fulfil an advertised welcome bonus.

Reply