Betway Review

Getting live chat with a real person is like getting blood from a rock ,it’s either your deal with automated bot that forces you to accept or go back ,you get two options, accept the solution or go back but there is no option to talk to a real person

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Again betway withdrawal.For a big organisation the withdrawal process is perfetic.I’m a long existing verified user. I make a deposit instant transaction.Yet when I withdraw.It goes in to a que to process payment which should be instant but I’m again still waiting for that to be complete and let alone pay me. I have faster payment account. Yet it still takes over 24hrs for funds minimum.Yet on every other site withdrawals are paid instant or with in 2hrs. Disgusting useless and poor service once I revive payment I’m closing this account now for good.They need to get up to speed with the rest of the online services.

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Absolute scums! The worst service EVER experienced… requested a withdrawal 6days ago apparently it’s got ‘restrictions’ to withdraw but ok for deposit despite using the same card for months. Waisted 8/9 hrs spoke to 3 separate individuals online/ all said something different. Updated preferred method several times showing process complete etc but now told to go through swift and still waiting let’s see… wrote 2 emails to support@betway with no replies just shows they really don’t give a crap!!

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Been in live chat queues for over 6 hours today. No response to emails. Owed a withdrawal but the live chat is abysmal, customer support non existent

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Never experienced this with any other betting firm!! I’ve been waiting since 20/10/23.its so stressful why you can’t just me. What is the problem? I have sent all my documents. Driving license utility bill bank statement passport!! Why can’t you just pay me? How are you allowed to keep people’s winning money???? Shocking your customer service. You can’t even speak to anyone!!! Joejeno89

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Never had a problem with betway until recently I’ve withdrawn money and still not recieved it over the last 3 days I have spent about 14 hours in total trying to get in touch with them on live chat to then be disconnected as I get to number 8 in que. I’ve emailed customer support to which I didn’t understand the reply as its in a foreign language and tried to call but didn’t connect to anyone. This is the first time I’ve had any problems dont know what else to do as I’ve tried everything

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Absolutely shocking take your money then when you withdraw they tell you there’s processing restrictions with your withdrawal the only site I’ve had this with seriously avoid I’ve got hit hope yous dont

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While withdrawals take a bit of time they have never been a problem but now it’s been about 4 times that a freebet I was owed was never given to me and when I try to get in touch with them via live chat I never get to the front of the queue. This makes me feel they are actually avoiding any customer support and cheating people out of their promised bonuses. Also the daily spin wheel is quite rigged too

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I have $500 worth of withdrawals from weeks ago that have supposedly been withdrawn and paid, except NOTHING has been put into my bank account. A withdrawal of $277 has now disappeared from my pending withdrawal list. I have tried contacting the Betway customer service team through multiple platforms and have received NO reply.

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Betway thieves not paying my winnings since 2 weeks. They asked me to upload my passport copy which i did then they asked me to upload the drivers license picture which i did but they are not giving my winnings.they are the worst gambling company i have come across.i chatted with their customer support team for 7 times but they keep on saying we have escalated the matter.when we loose our money they don’t ask nothing but the moment we win they don’t want to pay.please people don’t open account with BETWAY ROBBERS.as you can see how many people are not getting paid their winnings even after weeks have gone by.can someone please tell where to complain about them?

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Update on my last post, after 7 emails asking where my withdrawal is Customer Services haven’t replied to anything. I wanted to place a bet on a TV show that someone I know well is competing in. An online site said Betway were taking bets on the show. I checked and they were so I opened an account and deposited just under £1,500.00. In hindsight a stupid amount to risk but I thought I was dealing with a reputable company. With money on account I tried to place a bet and discovered Betway was no longer covering the show so I requested a full withdrawal of my deposit. Every bit of ID required and proof of deposit has been provided, some of it twice. The site gives timeframes for withdrawals to be paid ranging from a few hours to a couple of days. It’s been over 2 weeks and there’s no sign of my money. Logging into my account shows a zero balance and the Transactions and Withdrawal pages show no activity, there is no mention of my money anywhere. It appears to have vanished. How on earth is such a crooked company like this allowed to operate?

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Hello Betway, can you help me with my withdrawal ref 302285366 please? The funds have not reached my bank account despite it saying paid on my Betway Account. The automated chat is unhelpful and I was in a queue for over 9 hours to speak to a customer rep when the chat was disabled (started 72nd in the queue and had got to 2nd). Thank you,Alex.

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I am very unsatisfied as Ive been trying for two days to get through to the customer live chat and each time i get close they disconnect me and i have to wait for 83 people ahead of me. currently today its been 4 hours ive been on hold. My deposit went through right away so how come no one will answer this dam chat very disrespectfulk un curtious service. would not recomend this site to anyone. go somewhere else!!!!!!!!!!

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Would give zero stars if possible. Made a withdrawal with these sharks. They say the paid to a card …. Not the one I had deposited with but an old card. In fairness they did email to say your card is not working (obviously that’s why I deposited with my new card). Actually managed to get through to the chat who said they had seen my email re card and would be paying in next few days…. That was over 3 weeks ago… since then spent an average of 3 hours a day waiting in chat. Absolute disgraceful service and looking at their ‘answers’ in here they don’t give a damn. Worst online casino ever – AVOID!!

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So I have updated all my Id verification once again. Not sure why as it clearly states my name and address on everything I have sent. Now I have sent utility bills,passport,driving licence,DVLA letter name an address on. Bank statements. An still you can’t pay me my withdrawal! I requested the withdrawal on the 20/10/23. Now it says paid on my account on the 27th October. But there is still nothing there?? What is going on. Just send us the money. It’s not even alot for you guys to pay up. But over 900£ is to me! Sort it out for me please. Escalate the case to the correct department an get them to accept my documents. I don’t have an issue with any other betting sites just this one! Betway account Reference Number:0001779002122Joejeno89

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My last account blocking and verification case was completed successfully. Currently, I have a problem with withdrawing some of the funds because they were paid to a blocked card, Betway was supposed to solve the matter, but it’s been a month now and it’s hard to even contact me. ! to find out anything. I sent the documents they wanted, and I still didn’t get my money back, 3.5 k e

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Worse costumer service ever seen . Been waiting more de 5 hours for a chat with the a operator , at the I couldn’t do it because the chat goes down

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Never had a bad experience so far. Usually always quick deposits and withdrawals have been 1-3 days. All these bad reviews make them look bad but I generally don’t understand why. Thanks for being you betway your good stuff!

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Have just made my first withdrawal… After reading the reviews, i am not feeling very hopeful.I would like to update… i recieved my withdrawl in couple of hours. Very impressed

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Further to my last post, I am still waiting for my withdrawals to be processed 2 weeks after first requested. I have sent and re-sent I.D. information and proof of deposit. At 7.35 am yesterday I sent a bank statement detailing every single deposit made with Betway. Since yesterday morning I have sent 6 emails requesting an update. All have gone unanswered, including one to the Complaints Team. When I log into my account the Transactions page is blank and the Withdrawal page shows an error message. The Customer Services help line is unmanned (citing Covid). Betway say withdrawals should take no more than 48 hours, 2 weeks later Betway still have my money.

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Funny ignoring all my emails now after asking me to send bank statements to prove I haven’t been paid and when I do 2 days no response funny can reply to other peoples reviews

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Betway acknowledge my complaint and as for so many other people do absolutely nothing in trying to rectify the problem..I have today seeked legal advice and put betway on a 7 day notice. The only word that I can legally say is FRAUDULENT activity… and they have chosen the wrong person to do this to.

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Been waiting since 20october for my withdraw money!!! I haven’t had a issue withdrawing money in the past. You win a decent bet and then there’s a problem? I can still place bets but I can’t withdraw any winnings? It’s crazy!! So stressful trying to get the customer service team to help me!! No phone number. Live chat your on for hours!! I have sent a driving license a passport with my name and address on. A letter with my name and address on. But still you keep my money and say it’s under review?? What s going on?? Why is it taking so long???????please just escalate my case and pay me my money!!!

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Been waiting since 18th October for you to pay me my withdrawals.I was on hold for customer support from 11am until after midnight so nearly 12 hours only to be cut off when it came to my turn.I’m so angry and frustrated, as I can’t complain to anyone because there’s no one available to help.

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Didn’t pay made a 180 dollar withdrawal and they paid 20 dollars. Avoid this site at all costs they take your money easily but they do not pay. Customer service is a nightmareBetway has sent a generic reply saying they sent a private message they have not I have no way of replying to the message stay tuned

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WITHDRAWALS: You are never SURE whether your Withdrawals will be paid to you or not. Deposit is instantly taken from your account. WITHDRAWALS they will be sending you emails with stories. All the withdrawals I made since October not one has come true.SECONDLY, CASHOUT you will never CASHOUT when you want. It doesn’t work. It will be showing that you can CASHOUT but that’s a lie. It will not happen, if your lucky to CASHOUT it MUST half the money you wanted.THIRDLY, Any bet you put PLEASE TAKE A SCREENSHOT it might disappear everywhere.

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Awful customer service. I am owed 2 £5 bets from there free bet club. Been on Live Chat every day since Saturday. Just been on there for 8 hours and been cut off again. Disgusting service. No phone number no email. Rubbish.

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Never use this site/app. I tried to pull out my money, they made me send the same documents over 4 times. I had to hop in online chat over 5 times. Online chat cannot provide you any answers, seems as if you are talking to a robot. I would never recommend this app to anyone

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There is no customer support, I have been sitting for hours to chat to someone and I am always in the queue but it never seems to end. Betway does not pay withdrawals on time, in fact mine has not been paid so far and there is no one to contact! I have written to their customer support team but no reply. Avoid using Betway, its a big Con…..its a ZERO star.

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I have posted reviews for the last few days still not received my withdrawal for £16.18 (I know it is not a big amount but this is principle now) it is showing as paid on the withdrawal tracker but I have not received this money. There is no way of contacting betway to dispute this. All I can say is the way companies act when there is a problem defines the business. Betway fail on every front, most people will probably never have an issue but when they do !!!!. From my recent experience the only advice I can give is to steer well clear of Betway as if you do have a problem you may never get it resolved.SHAME ON YOU BETWAY

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Betway are the lowest of the low I won 2 seperate bets for nearly 300 .00 £ tried to withdraw my winnings into my account and they never arrived stay well clear of these rats 🐀

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So was told to send my bank statement to prove my withdrawal wasn’t paid I done that to receive an automated response saying this email is no longer used or monitored been two weeks still haven’t been paid I wold avoid this company at all costs they are corrupt and should be shot down

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I have been a customer of betway for a number of years and would give them SIX STARS for how I have found them in all aspects UNTIL 2 weeks ago when I made 3 withdrawls and haven’t receive any… betway send me a email siting PROCESSING RESTRICTION… I have spent hours trying to talk to a human in there live chat without any luck… I have sent them 10 emails explaining the situation and receive an automated reply…. I’m trying this way as a last resort before takin legal action where I will seek my legal fees payed to… R. Dew

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I am very disappointed in their service. I tried to withdraw funds from my account and was told to upload a picture of my ID card which I did. After uploading a picture of my ID I was left at “Awaiting Aproval”. I sent them an Email and got no reply. I tried their “live chat” but also got no reply. I am effectively stuck with funds on my Betway account and have no way of withdrawing any of it.

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You’ll laugh at this !! I’ve been doing their spin wheel for over a month now ,I think there are 6 segments on the wheel each with a different prize.do you know I’ve landed in the same segment 30+ times in a row ! , the prize being 1 free spin. what are the odds of landing the same lowest possible prize 30+ times in a row. ?

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AWFUL customer service!Sat on the live chat from 9am until 2:30pm to be stuck 5th in the queue with no other way of getting answers.Issues with withdrawals, not giving me my money. I received an email saying there was an issue but with no problems on my end, I don’t understand why they won’t give me the money I’ve won.No email, no alternate way of receiving help, absolutely dreadful service and still no sign of help!

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Betway failed me on 3 fronts:1. Paid a bet at -300 when the actual odds were -135. 2. Does not return phone calls or have representatives available for live chat.3. Does not honor their advertised bonus promotions. There are much better sportsbook options available. I’m embarrassed I even tried this sportsbook.

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Requested a withdrawal on my card but my card declined the amount and i asked support to send me the money on my account but no one is doing that.It’s been already 1 month and no one helps.And it was a low amount of money. Imagine if it would be a big amount.Stay away guys.

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I am trying to make a deposit for 2 weeks now, but apparently I have reached my limit and cannot deposit. I have not reached my deposit limit however. It is impossible to talk to someone at Betway , winning the lottery is more likely than talking to an agent at Betfair.

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I saw a commercial and on the website they promote a new user bonus called “Kombi-Joker”, where you get your first bet refunded if it looses. So i bet and didnt think much about it since i thought i’ll get it back anyway. Turns out that i didnt get it allthough i had done everything right. The best part is that it’s nearly impossible to contact them since the only support they have is a automatic chat-bot with no way to talk to a real person.

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Withdrawals made since SEPTEMBER is still not processed. OCTOBER withdrawals not processed. They will be sending you emails from one story to another. But deposit goes through within seconds.They will show you CASHOUT, and will NEVER allow you to cash out. The cash out system is a way of ripping you off. They will be showing it to you but, just click on it and see that it’s never real.

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My account has now been restricted for over a week now(Unable to deposit or place bets) and still no reason has been given for this. I’ve decided to cut my losses and play somewhere else and I recommend everyone else do the same. These people enjoy making peoples lives miserable.

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I was cautious as I’d not read any reviews until after I had requested my withdrawal. After seeing all the issues everyone was having i was concerned! However no issues. I did ask for an update and was responded to straight away. It was an honest response as I have the money. Can’t complain. Very good service all round.

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Something went wrong with my withdrawal. I was informed about that by an email and directed to use live chat. Already wasted 3 evenings from about 15 to 23 as they finish work. Still wasn’t able to speak to an agent. Worst support you can deal with, seriously.

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My account has been closed because I forgot to turn off my vpn, before accessing it , which is my fault , I’ve reached the customer service team to help me access my account. It’s been a day already and no feedback. I have my money in there please

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I have been trying to withdraw funds for almost a week I keep getting emails saying unable to pay out funds with instructions to reset payment details which I have done with no success. I have checked with my bank and they have confirmed there are no restrictions on my account. I have not had this issue before and nothing has changed from my end. I have waited for 5 hours this evening on live chat and still not been able to speak with someone. This is the worst customer service I have ever experienced and would be grateful if someone can assist

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I have requested 2 withdrawals. The first one on 20th October hasn’t moved past the second stage. The website says payment to bank cards should take 2 working days. Customer services don’t reply to emails, live chat doesn’t work and the helpline isn’t manned. How are customers supposed to contact betway to get answers?

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Have been waiting on my winnings being oaid into my bank account for 3 days now and still don’t have it. Have tried to use the online chat to resolve this but have been on hold for over 7 hours in total as I keep getting cut off.

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Genuinely discusted with betway. You have broke our agreement. I bet £10 on your players market at odds over 2.00. You didn’t credit my £5 free bet. I done this on the newcastle game. I went on to live chat at 17.40 I was number 10 from 48 at 20.27 I wouldn’t move from number 10 position in the queue so I ended chat. I want my free bet credited and you need to serve your customers at least 90% quicker. You have Genuinely scammed me and there’s no help available. No email address no phone number. Only live chat that never answers me. I will report this.

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After reading all the reviews,I can confirm ,I’ve been paid in just under 24 hours so I’ve had no problems, easy to deposit,Great Selection of Games,Horse Racing,Dogs,Baseball ,American Football,Basketball,Ice hockey etc I trust this site.Keep up the good Job Betway❤️

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