Betway PLAYER REVIEWS(4627)
Spud
23 October 2023
Comment from ca.trustpilot.com
Terrible customer service chat puts you in a queue with about 60 people then you wait for hour and page reloads you lose your place ridiculous. Looking to cancel a withdrawal and can’t even get talking to someone.
MIKE
23 October 2023
Comment from ca.trustpilot.com
Do not use this company. Bunch of cons. Withdrawn 3 amounts on the 19th October. Still waiting. Says restrictions. I have withdrawn plenty times before. Emailed them. Get ignored. Want me to chose another payment card. But to deposit first. Seriously.
Sean
23 October 2023
Comment from ca.trustpilot.com
Beware THIS WEBISTE I violated there terms and conditions in no way at all and yet my account was locked. The reason given was "We want to discuss responsible gambling tools with you" And even after going there that silly process with them they didn't unlock my account. It's absolutely criminal.
Ryan Gill
22 October 2023
Comment from ca.trustpilot.com
BS sports book. So many others that are so much better. I wagered $200 on a bet and they have to “review” my withdrawal. Never again will I use Betway
Grazvydas Bagdziunas
22 October 2023
Comment from ca.trustpilot.com
150£ withdraw was lost, they send me email like they can't withdraw money becouse of restrictions,what a scams
Alex
22 October 2023
Comment from ca.trustpilot.com
I placed two qualifying bets for a welcome bonus and it has not been provided to me. I have emailed twice to ask for the bonus to be credited as advertised, however, I have had no response at all from Betway. Very poor for a new member to not fulfil an advertised welcome bonus.
Nicoleta Marin
21 October 2023
Comment from ca.trustpilot.com
0 STAR I TRY TO MAKE DEPOSIT AND NORMALY IT 24 HOURS BUT I CHANGE THE LIMIT,ANF WAS BEFORE 3 DAYS AND MY ACCOUNT IT LIMIT AFTER 3 DAYS . I TRY TO CONTACT THEM AND IT NOT POSSIBILE TO SPEAKE WITH AGENT JUST WITH THE ROBOT .
rd
21 October 2023
Comment from ca.trustpilot.com
Labor Day weekend casino promotion, I played up to the point of scoring the free 200 spins credit +$5 and to this day I have no recieved my promotional credit after messaging them for the past month. I get the same answer that it has been escalated and then nothing, and then I will go back the next weekend and still "it has been escalated and our agents are working on crediting the accounts" - yet its been OVER A MONTH since I won that promotion. and still not credited. They were able to credit me for the weekend following but not for that weekend, so why is it taking so long for my credit to be added to my account?
Chiran Teakpalli
21 October 2023
Comment from ca.trustpilot.com
SCAMMERS !! FRAUDS !! ..... Since 15th Sep am waiting for refund of 5000 INR and Finally on 11th oct they emailed me stating it is processed and takes 7 DAYS now its been 10 days am still waiting for my withdrawal why are we suppose to wait for a longer time - Website isn't working no one will respond to emails -Username - cherry1012
Donald Spicer
21 October 2023
Comment from ca.trustpilot.com
I went through the reviews prior to my requesting a refund, only requested because of the rescinding of my "Welcome Bonus" for not having wagered that amount in the first week. As a matter of principle. I was hoping we could have reached some kind of compromise, but there are "Terms and Conditions". The lines provided and site in general I had absolutely no issues with.Now, I saw people stated they had issues with withdrawals and I did at first, puzzled by the money not simply being sent back to my account. I then acted upon the turns out quite easy, and available method to me (Interact), where I created an online banking account (this from someone who has never even had a cellphone) and the payment was quickly finalized. Initially, they quickly processed it, but waited for me to provide 1 of their accepted options for repayment as: (1) payment back to the credit card not allowed in my country ... (2) "Idebit" not available from the bank here. But, as noted: (3) Interact available, and most surely have online banking (like 99% I am estimating!), so repayment should be as easy for them as it was in the end for me.Also, Betway did e-mail me back each time based on my initial struggles with finalizing the refund, and that was, of course, helpful as well.[Forgot to note: betting with Betway in future defintely an option as my account is still active. Right now focusing on other matters.]
MRPETERHITCHCOCK
20 October 2023
Comment from ca.trustpilot.com
The website is bad.i am trying to reset password and every time i try it shuts down or says email being sent.cannot contact by phone and have money in account that I cannot get to to withdraw.worst site ever dealt with and now considering legal action as useless and con merchants.😠😠😠😠😠😠😠
Kekay
19 October 2023
Comment from ca.trustpilot.com
f my £110 ain’t withdrawn to my chosen visa method before 12 so I get it at 2pm I will take this further because this is becoming a joke now this as been since Monday 72 hours and no money as been withdrawn I have £110 of my money not yours mine!!!! I want it in my account by 2pm!!! Or I’m contacting fraud for theft on your site!!
Gadikoyya Jagan
18 October 2023
Comment from ca.trustpilot.com
username Jagan1729,I am from india, without informing site closed instant and now funds are strucked, while mailing they just creating reference number and no use of it. already completed 20 days.
Alena Labone
18 October 2023
Comment from ca.trustpilot.com
I withdrew on the 11th October 2023 it states it was paid 13th Oct 2023. I know citibank Europe plc is where funds come from as its stated on my bank statement from previous withdrawals the funds had been released and it was paid 13th Oct 23. I also know citibanks servers crashed in the weekend but has been up and running. I have never had a problem like this with them before except recently they have been having technical difficulties with the prize wheel etc. promotions team never responded to me even after I made like 4 complaints to customer service. customer support just isn't there i have tried to contact them after 5am utc its 18.37pm nzst and that means 5.37am ust and it just comes up saying its outside their hours. I was relying on this money heavily to get into a new house, I have a broken keg now staying in my car. totally messed up situation now they had always been legit.
Phil
18 October 2023
Comment from ca.trustpilot.com
Betway offered a promotion where they would credit you with bet credit up to $200 if your first bet lost. Easy enough. My first bet lost and... no credit.I tried to contract them, but it's essentially impossible. The chat on the site is a chatbot only with no ability to contact a human. They don't provide a phone number. When I finally found an e-mail in their terms and conditions to contact, they don't respond. I've been trying for over a month just to get in touch with someone to solve this but it's basically been impossible.
Isaac D Mbungu OFFICIEL
18 October 2023
Comment from ca.trustpilot.com
ive asked for a withdrawal of 6000$ and after a couple of day my ticket is sitll on sumbitted not even on processing why they are doing that ive won that money fairly i would like my money ! im thinking of taking legal actionsPlease stop sending email about those cards I’ve mention it slot of time that I don’t have them anymore I’ve sent proof of my ID AND ADDRESS GIVE ME NY MONEY
Ray Tannner
17 October 2023
Comment from ca.trustpilot.com
Horrific payout times! 10 hours and it’s still processing…a measly £50 and I have “faster funds” haha what a shambles! William Hill is instantaneous a matter of seconds, yet these take 10 hours and it hasn’t budged. God forbid anyone ever wins “big” here eff me!
Zarina Hampton
17 October 2023
Comment from ca.trustpilot.com
Deposited money tried to withdrawl and it states it’s gone through but no money in my bank, emailed them and just ignoring me AVOID at all costs as no contact number, terrible customer service and as seen in other reviews now they are thieves !!!!!
Mitchell
16 October 2023
Comment from ca.trustpilot.com
my name is Mitchell and i have been trying to withdraw for a bit now, they entailed that the same method of withdrawal should be the same method used to deposit, i made a new deposit thinking it will grant my withdrawal. i am still without my winnings. this is very bad for publicity. countless e mails i have sent have just been replied by an automatic reply, thats it.
Nicoleta Marin
16 October 2023
Comment from ca.trustpilot.com
I come back with the reviewers becouse I recive the many from betway . I dont know what happen for another people but my I recive . Thank you Betway !!
Harish BR
16 October 2023
Comment from ca.trustpilot.com
Lie,lie and lies full of lies how can they tell review belongs to wrong domain I have posted more than 15 review and they have answered to couple of query also. They have to give 5k withdrawal they means betway asked me to submit documents and told after reviewing from operation team we will release your money and when ever I submitted to documents they lied that please re submit documents and same thing was repeated for 1 month finally the closed my account. Now telling don't know.I'd octobernakul Please do not belive betway they are fraud peoples and same thing happened to my friends also.with out resolved they will Block your account and won't give your winning money.
Leigh
14 October 2023
Comment from ca.trustpilot.com
The withdrawal system is appalling. Ive won numerous times and payment times differ everytime. I purposely use a fast visa card that should pay out in 12 hours funds have been released. But still no sign of money over 14 hours later. There is no way of contact and all emails ignored. Disgusting service when eventually I receive payment ill be closing account. Quicker to send a cheque
Dermot Keogh
14 October 2023
Comment from ca.trustpilot.com
Just received my money back from Betway, after 2 months of emails and letting them know I was not going away till I had my money back , people read the reviews I am 1 among hundreds of people who have had the same issue avoid this company like the plague.
sam thomas
14 October 2023
Comment from ca.trustpilot.com
0 stars if I could. Absolutely 20 years behind in terms of system, withdrawal method is shocking, terrible website, I’ve spent thousands of pounds and never ever received a single free bet or bonus, customer service is no existent THERE IS NO LIVE CHAT, emails never answered, no phone number to ring, avoid at all costs.
Pier Bala
14 October 2023
Comment from ca.trustpilot.com
Looks like they not paying anyone,I know there is an office Mandela street let's go there. Whoever has same problem contact me on Facebook Pierin Bala and let's sign all together report them and share them social media everywhere. Contact me please let's get 20-30 signatures and I will sort it ,its not about the amount but principles, robbing peoples money. There is no way to contact them ,if I don't get my money by tonight first thing tomorrow will go to their office, I've done it before with another company didn't leave the office without getting my money. Contact me everyone on Facebook
Chiran Teakpalli
12 October 2023
Comment from ca.trustpilot.com
Don’t have any words to say now it’s been a month now and am still waiting for someone to respond to my issue .. why are we suppose to wait for a longer time. when it comes deposit it’s takes minutes to credit why not refunds ??????? Can any one suggest me how to take this forward Username - cherry1012Issue - withdrawal pending since 15th SepAmount 5000 INR
Adrian Quirke
12 October 2023
Comment from ca.trustpilot.com
Point blank just refuse to pay out my withdrawal, they just pass you off constantly and everytime you speak to a agent they tell you a different story there a disgrace of a company. Take you're business elsewhere because you will not receive a withdrawal. I plan on looking into legal action against the company
Jules
12 October 2023
Comment from ca.trustpilot.com
I just signed up for betway because I saw the promotion for live casino offer in Ontario. Now the problem is I can’t get in touch with anyone at betway. I deposited the funds and everything but cannot see my bonus funds. Phone number doesn’t work.Live chat does not support live agents from Betway. No email listed in “support”.How do I get in touch and turn this 1 star into a 5 star? Thanks
Sikandar
11 October 2023
Comment from ca.trustpilot.com
This is a thief company, I deposited money into my account and my account was blocked.Refund my money or unblock my account
steve davies
11 October 2023
Comment from ca.trustpilot.com
i attempted to make a withdrawal of £118. but i got a message saying the minimum withdrawal was £800 !! i contacted Betway, and they said their operations team had done this, and it couldn't be reversed. So basically they're trying to get people to gamble away their withdrawals, to try and reach £800, in order to get their winnings back. Betway made no attempt to apologise or admit it was a "mistake", until i complained. Anyone else had anything similar? I'm sure the gambling commission will love this one....!
Charles DuPont
10 October 2023
Comment from ca.trustpilot.com
Closed my account with them couldn’t take the facts that they change rules every second tried to place a £10 bet I put it in as 100 by mistake. Try to cancel it there’s no way you can do it like other companies where you can cash out and lose a little bit of your stakethey just absolute crooks and besides, never getting through to them. When you do, they are the most unintelligent thick people that I’ve ever spoken to, where did they find these people? Apparently I think they’re in Malta but generally Maltese people aren’t that stupid. Maybe they’re just using school leavers with no ECGs or they only pay them €2 an hour be wary of this company
Renata
10 October 2023
Comment from ca.trustpilot.com
Closed my account whilst I was playing on slots! Horrible experience, inexistent customer service, I’m waiting for them to refund my money. If you’re having problems with refunds, open a complaint with RESOLVER! I’ve done it before with exact same company, good job never trusted to play higher amounts.
Alexandru Ungureanu
09 October 2023
Comment from ca.trustpilot.com
Hi, no answer from Betway like they want to pay me, they blocked my account so I can't chat anymore, there are some thieves, never play on Betway again because you can't withdraw what you won , zero stars for them, shame on them, I will try to go to court to get my money back
Adrian Quirke
09 October 2023
Comment from ca.trustpilot.com
This company is a disgrace. Apparently if you deposit with a different name on the card and account they will not return deposits but as you can imagine you wouldn't receive a withdrawal because they would claim the above is against there rules if you won money. Tried to withdraw and had to send proof of ownership of the card and account that I was using even though they were happy to accept over 300 euro in deposits but there's a problem when withdrawing. Avoid this company at All costs.
victoria bennett
07 October 2023
Comment from ca.trustpilot.com
Awful customer service. Sent me a text saying i had a £5 free bet for my birthday, could not find or use it. attempted several times to use the chat support facility to sort it- as no other option. no email, no support contact number. can't even speak to a real human. they are not interested. avoid.
B Wilson
07 October 2023
Comment from ca.trustpilot.com
They expect you to wait weeks for withdrawals while FanDuel and Draftkings and mgm let you withdraw in five minutes, they want you to lose your money, don’t bet here.
Adrian Quirke
07 October 2023
Comment from ca.trustpilot.com
This website and company are a absolute scam!!! All there gaming is rigged and there customer support it's appalling. Had a friend deposit money into a account that used the wrong card with a different name and they took his winnings. I did the same thing by mistake and now they won't return my deposits. Have one rule for one thing and different for another. Please don't use this scam website avoid at all costs!! Furthermore I would strongly advise NEVER betting with this site as mentioned above they now have decided to keep my funds. Absolute scam
Dikem Matt
07 October 2023
Comment from ca.trustpilot.com
I made a withdrawal of 5000 india ruppes with isWithdrawal Request SuccessfulNamaste Michael Okwudili, Your withdrawal 151025543 of ₹5000.0 submitted on 9/22/2023 7:50:45 PM will reflect in your account soon, depending on processing times. You can now track your withdrawal progress here.Changed your mind? You can still reverse the withdrawal by clicking on the button below.But now they want to credit 2600 why not my 5000 this is the the email I got Withdrawal SuccessfulNamaste Michael Okwudili, Great news. Your withdrawal of 2600.0 has been approved. Based on your method of banking, kindly allow up to 7 days for the amount to reach your account.All the best,The Betway TeamWhat nonsense is this?
arya stark
06 October 2023
Comment from ca.trustpilot.com
i had 15000 rupees in my betway accountSuddenly when i try to open it ,it shows they are not operating in india i wrote a mail to them , but no reply since 2 daysBut just now i recieved 15k in my bank account They are not fraudsters , They are reputed Gambling companyif any one is not getting there money is because some technical reasons Believe me Betway is genuine and Trustworthy , previously in 2018 also i recieved the amount after 45 days ,but the main point is You will receieve your money in anyday please be patience everyone will recieve there money Love you betway , Love you forever
Holly Garcia
05 October 2023
Comment from ca.trustpilot.com
First, offered me the wrong welcome offer. Then excluded me from the welcome promotion without a notification. Operator on chat said I was definitely eligible, I stake and then no bonus was credited. Next operator was completely unhelpful and just kept stating I was excluded. Terrible service, will take your money.
Harish Kumar
05 October 2023
Comment from ca.trustpilot.com
Hi Betway Team,I have still not yet received my Remaining Available balance from my account.Betway has stopped it's operations in India region.My Username - Harishkumar2657Please send it to my Astropay account itself mentioned in the withdraw options menu.Regards,R.Harishkumar
MALCOLM LANSDOWNE
04 October 2023
Comment from ca.trustpilot.com
Some Betway winning bets are not being added to my account. This has happened twice in the past 3 weeks. Small wins are being paid, but I have 2 wins totalling £20 that are simply not appearing when I refresh balance. I am considering closing my account. I'm not going to wager big if I'm not going to get my winnings.
Michael Kay
04 October 2023
Comment from ca.trustpilot.com
I want each and every Indian to complaint against betway to Malta Gambling Authority. Just type in Google MALTA GAMBLING AUTHORITY and you can complaint directly on their website. They have the right to cancel betway lincense across the world. Kindly mention everything in detail with your username. How much money betway isn't giving you back. From how many days they are not responding to emails. You guys can directly complaint at Independent Betting Adjudication Service ( IBAS) and Remote Gambling Association ( RGA). Both are registered with betway. Few of my friends did this and Betway were forced to return the money.chalo bhai logo batado indians ka power.
Rajat Bose
04 October 2023
Comment from ca.trustpilot.com
Betway account id - boserajat4Hey i had aprx 13000 INR in my Betway accountBut since 4 days i am unable to open betway& i came to know you guys don’t operate in India anymoreYou should have informed earlier before directly closing the appAnyways kindly return my money to the source bank accountWould urge everyone to not use betway
Jay Ebike Tomic
04 October 2023
Comment from ca.trustpilot.com
Absolutely the worse casino I've ever played. Twice my deposit bonus wasn't credited and there is NO support to help you. You can not talk to a real person so you have to deal with a automatic response chat that is terrible.
Shubham naik
04 October 2023
Comment from ca.trustpilot.com
Funds are pending in my betway account and they have stopped trading in India suddenly.. mailed so many times but no response from anywhere
Harish BR
04 October 2023
Comment from ca.trustpilot.com
0 rating ,please do not use betway anywhere in the world they are cheaters smugglers and they are worst people in betting industry. They won't reply for your mails and customer care sucks and they will not have any information about anything just will tell our operation team is reviewing kindly wait for 48 hours and it will be repeating. Almost 1 month over same thing I am hearing from them. Please don't deposit any money to betway you will loose it.
Jayden
04 October 2023
Comment from ca.trustpilot.com
Wouldn't recommend, can never win more than you put on and thats if your lucky , games aren't random they say they are but constantly loosing without a single win / return they hardly land bonus/ free spins and if they do they don't pay big
jayywayy
04 October 2023
Comment from ca.trustpilot.com
I had to deposit to withdraw so i deposited $5 and withdrew $240 (my winnings) that was on sep 28 its been 6 days my withdraw still says pending.. this is the worst app ever can anyone tell me how to get my money off this app? Fanduel would have that 200 in my account in 5 minutes
Alan
23 October 2023
Comment from ca.trustpilot.com
Opened account on Saturday and had a £30 losing multiple bet. Placed £30 free sign up bet on Sunday which won. On Monday I was restricted. Shocking!!!Website only average, horse racing nice and easy to navigate but football is very poor if not in one of the top 8 league tabs.Odds lower than many others.Cannot give an appraisal of promotions as only had opportunity to use the sign up offer before ultra fast restriction imposed for the single winner.
Opened account on Saturday and had a £30 losing multiple bet. Placed £30 free sign up bet on Sunday which won. On Monday I was restricted. Shocking!!!Website only average, horse racing nice and easy to navigate but football is very poor if not in one of the top 8 league tabs.Odds lower than many others.Cannot give an appraisal of promotions as only had opportunity to use the sign up offer before ultra fast restriction imposed for the single winner.