Betway PLAYER REVIEWS(4698)
Adhya Durairangam
01 September 2023
Comment from ca.trustpilot.com
Guys ! This casino dosent have a customer support at all . If u have any issues on withdrawal or deposit . You cannot contact them at all . The other worst thing is . In the beginning the make u win and then they make u loose 10 times the winning amount and more . So be very cautious and don’t ever download this casino .
dival l
01 September 2023
Comment from ca.trustpilot.com
Guys anybody can start these kind of business and fool people.1.It's pretty easy when you win too much block the account seeking verification documents.2.betway ensures people don't withdraw money by just forcefully adding bonus to their accounts.It's typical cheating businesses.
SR
01 September 2023
Comment from ca.trustpilot.com
New customers? never think of register & deposit here. there are many bookies very trustful this is just rubbish's. deposit very fast here but if you try to withdrawal they close account with money, after that do not replay for live chat or email. AVOID AVOID AVOID. Finally i convert 235 my friends from betway to 1xbet & bet365. I will continually convince people to leave this side and use others side .
Iggy
31 August 2023
Comment from ca.trustpilot.com
Withdrawal times are shocking for this day of age. It takes forever to get your money withdrawn. You just have to make a random guess is it going to be next day or a day after or a day after."Processing Completed", "Funds has been released" they say on their App or website when checking withdrawal status (thats if you're lucky and don't end up with error code checking status). But not marked as paid. Whaaat? Relesed, but not paid? where the funds has been released? To the sky? Are you sending me a cheque? EVERYONE uses FasterPayments now. If you relesed the funds it should be in my account within seconds. Thats how it works. Thats how other companies that dont treat their customers as s**t do.Avoid this company Thanks
Vipul Ajwani
31 August 2023
Comment from ca.trustpilot.com
Hello everyone,I will suggest not to use this website. Betway is FRAUD. They have blocked my account. I have reached out through emails, webchat and everytime I get a standard reply "Operations team is reviewing your account". It's more than a week now and they are still reviewing the account. There is no SLA/ETA for the Operations team. They are cheating customers by locking the account indefinitely and blocking the money in your account. I won 50000 INR and I can't withdraw my winnings now
Lisa troake
31 August 2023
Comment from ca.trustpilot.com
This site do not pay you when you win will not pay me out will not answer emails listen to all the reviews that are right had to take this to resolve
Kiran Pinninti
31 August 2023
Comment from ca.trustpilot.com
Dear Team , I'm with drawn my money after winning after two days they asking for documents verification after regular fall up given tow links ..on one of that not opening second one opened I applied all documents but u don't received any msg or mail regarding same ..while we are taking live chrt they simple saying our operations will review this .....can you please confirm one thing I will get money or not .....i loosing my patience her not playing games for 25th aug can you please check and update me o same weather I'm getting my money or not
Gleb
31 August 2023
Comment from ca.trustpilot.com
That's just funny. I requested a withdrawal of 490 euros, to which Betway asked for proof of address. I did this and waited almost a week for them to check one piece of paper. After they did this, they requested additional ID verification. My account is also verified with a passport. As you can imagine, I waited another week.Each time I was assured that my documents were successfully confirmed and the withdrawal of funds would be sent soon. A couple of days ago I received an email that my account was successfully verified and all documents were checked. I was waiting for my withdrawal for about three days, after which I decided to go to my account and write to support to ask about the status of the withdrawal.My account has been blocked! That's just funny. I went through all kinds of checks for almost 2 weeks and in the end they just blocked my account for some unknown reason. I can't even contact support - when I try to chat I get a message that I'm fifth in line, but after 3-4 hours I'm still in fifth place. Damned scammers deliberately ignore in their own chat.Any decent company refunds the funds after blocking the account, but as I understand it, they decided to assign them to themselves! I plan to sue these scammers who take money from elderly people who have difficulty understanding computers. Therefore, if there are those who wish to join a class action lawsuit, please contact me by mail wrojimirok190@inbox lvIf you want to contact this company THREE times think about who you are dealing with using my personal story as an example.
Jyotisonkar
30 August 2023
Comment from ca.trustpilot.com
My I'd Sonkarjyoti still close today not satisfactory answer given by betway & INR41000 laps too.I continuously request to betway support team to unknown the account but answer your have broken term7.Request again please proof it but answer is pending no reply of my mail.i want to prof myself but no given by bet waySo guides don't believe on betway Very bad experience here
jon
30 August 2023
Comment from ca.trustpilot.com
Joined this site, paid the minimum joining fee. Placed a bet, won £100. Withdrew it, they locked my account and wouldn't pay me the money. Spent hours on chat with no help what so ever. Avoid like the plague. Ridiculous company. Thieves!!!
Mark
30 August 2023
Comment from ca.trustpilot.com
Absolutely shocking experience. Joined last Thursday, deposited £100, Started to play in the casino, won a bonus and £75 then upon completing the bonus the website completely locked me out. I can't get back on. I've tried live chat twice a day and once over 2 hrs, no answer. I've sent 4 emails, no reply. I want my money back or I'm off to court.
Vipul Ajwani
30 August 2023
Comment from ca.trustpilot.com
Hello everyone,I will suggest not to use this website. Betway is FRAUD. They have blocked my account. I have reached out through emails, webchat and everytime I get a standard reply "Operations team is reviewing your account". It's more than a week now and they are still reviewing the account. There is no SLA/ETA for the Operations team. They are cheating customers by locking the account indefinitely and blocking the money in your account. I won 50000 INR and I can't withdraw my winnings now.
Shannon Wragg
30 August 2023
Comment from ca.trustpilot.com
Would give a 0 if I could over 1 month since not receiving my bonus round provided all evidence I could. And guess who is still be ignored I have also asked who above betway do I log this as a formal complaint too? Have I had a response NO have they acknowledged all my emails NO anything back NO. Abouslutey shocking even tried contacting the CEO nothing daylight robbery I tell you! Quick enough to take money but when something goes wrong on thier end they think its ok to just blank you. I've gone past the point of being polite!!! Oh as you can also see everyone else's reviews they answer too but mine are ignored
Adeshkumar
29 August 2023
Comment from ca.trustpilot.com
Betway satta is a fraud betting site in india I have deposited Rs.1700 two week ago dated 23th Aug 2023 from UPI amount has been debited from account but credited to betway account.Daily asking for update and showed all transactions asking to bank and give us paas book print.Why are you not checking your account statement.Kindly update my money into account
Kiran Pinninti
29 August 2023
Comment from ca.trustpilot.com
User id Kirankunar193 from last few days they are saying your documents under review not even confirming when it will completed ..i deposit around 12000 INR with drawal amount 18900 INR also they are not approving ..still they are saying your under review...worst experience I'm getting in the app
Vipul Ajwani
28 August 2023
Comment from ca.trustpilot.com
Hello everyone,I will suggest not to use this website. Betway is FRAUD. They have blocked my account since last 4 days. All my funds are freezed. I have reached out through emails, webchat and everytime I get a standard reply "Operations team is reviewing your account". They will block your money if you are trying to withdraw.
Irfhan Rajan
28 August 2023
Comment from ca.trustpilot.com
First they blocked my account with PENDING bets as well as a cash balance for two weeks. Can you imagine you wake up one day and you have $11,000 in bets and your account is locked? That happened to me. After being frozen and asking me for so many things, such as tax statements, credit card statements, I obliged because I have all this money locked and so I gave it to them. My account was still frozen for about a week. So then I left a review here and magically within a day my account was open again so I deleted that review because I’m a nice guy, but this time I’m not going to delete this review since they’re not letting me do actual withdrawals now. I’ve had a pending withdrawal on my account since Aug 22 because I don’t want to bet on this site again. I just don’t trust them. When I message to chat today as to why my withdrawal is still pending, they give me this big runaround about how I have to change my withdrawal method that I have been using for a long time(years) but I can’t change it as it’s not letting me so now I have to email them she said, with all of my IDs again just to do a withdrawal of my own money. It’s just one problem after another, one headache after another with this company and I cannot wait to get all my funds out and move on to another betting site like that Bet365. If you’re reading this betway, I ask you to urgently process my withdrawal, as you are costing me money each day I cannot access my own money or I will have to report you to the BBB. The way you treat your customers is terrible. To make a deposit takes seconds but a withdrawal takes all this? Unbelievable.
naseaantu elikana kalimbo
28 August 2023
Comment from ca.trustpilot.com
I have deposited $10, from my card , I would like to withdraw my money via Payment to card method, but apparently I have to activate by depositing, what deposit again? If I already did that! Do the right thing!
amy elliott
28 August 2023
Comment from ca.trustpilot.com
Betway Delaying payment. Excessive verification demands. Amysienna username I withdrew 190 pounds on 11th August. Payment was marked as being processed for days. Eventually received an email saying my account required proof of address which I immediately provided and driving license which I provided. My account was marked as verified That wasn't good enough. They demanded a photo of myself which I providedThis still wasn't good enough Then they demanded Live verification which doesn't work They are refusing to pay me This is excessive verification demands and basically stalling payment hoping I go away. Betway were heavily fined so now messing people around with withdrawals
Gem
27 August 2023
Comment from ca.trustpilot.com
My withdrawals are still sat at processing after a few days. Live chat just say they are busy over the weekend. The email for betway is no longer being monitored. I'm hoping I get my withdrawals however after reading the reviews it's not looking likely. Please can someone contact me with a little more information.
Isabella Rodrigues Gomes
26 August 2023
Comment from ca.trustpilot.com
I HAVE DEPOSITED 15000 on 21-07-2023 BUT NOT RECEIVED CREDIT , EVERYTIME I CALL THEY SAID U WILL BE RECEIVED YOUR MONEY IN 7-15 DAYSMADE DEPOSIT ON 22-07-2023 5000 BUT NOT RECEIVE CREDITMADE DEPOSIT ON 27-07-2023 5000 BUT NOT RECEIVED CREDITALL THIS IS SCAM. I AM DONE WITH BETTING AND MOVED TO SUNFX TO USE MY MONEY FOR BETTER INVESTMENT
Yvonne Bailey
26 August 2023
Comment from ca.trustpilot.com
Not even worth 1 star . Robbed of bonus robbed of winnings and account closed for no reason . Appalling site don't go near !
Kerry Sheridan
25 August 2023
Comment from ca.trustpilot.com
Since March 2022 (yes over a year ago) I have been waiting for them to give me back a £73 deposit that was taken from my bank and never credited. I sent a bank statement as requested and since then I have had every email ignored whilst asking for an update. Poor show really 🥲
olivia moloi
24 August 2023
Comment from ca.trustpilot.com
Big big big scammer dis 1😤 they started things that they cant finish 😤 they scammed me 3 times 1 x withdrawal nd 2x deposit , since they said they r escalating the matter to the banking team until today . So guys let's stand up together nd blow the whistle, da world nd their competitors need to know how they r scamming ppl😳😳 even my 12 yr old daughter asked me dat "bt mama y when u lose there r no technical prblms bt whn u win or deposit the prblm begins ??? 12 yrs old......sies these motherf.....🖕🖕🖕🖕
Dan Young
24 August 2023
Comment from ca.trustpilot.com
Hardly deserves 1 star… live chat is absolutely terrible, I have tried for 4 days now just trying to get through however I have been unsuccessful every time although it says I’m first in line.I deposited $200 into my account and won a little under $1200.I went to verify my account and my account was closed, i don’t understand why. I was sent an email saying my account is closed, thank you for understanding. i have now been contacted saying please wait a few business days to hear back, it has been nearly 50 days from when i put the money in! and I'm still waiting. This is absolutely disgusting! I have put in my hard-earned money and won fair. Betway... do the right thing.i look forward to hearing back.
Alam
23 August 2023
Comment from ca.trustpilot.com
It's already passed 8 days I withdrew money from betway. Betway has just done nothing, not even touched the withdrawal. Betway is holding my money without any reason. Now I am very very worried about my money. Everyday Betway is pushing me towards more and more frustration. Betway has just made my life hell. I want to get rid of the harassment of Betway.Please release my money as soon as possible.My username is: mohi592
Dan Young
23 August 2023
Comment from ca.trustpilot.com
I have $1200 in my account and I haven't been able to get in contact, waiting for over 60 hours the past 5 weeks trying to get in contact and i haven't been contacted. i keep getting told to wait a few business days, however, it has been near 50!Betway closed my account and isn’t opening it up.I can't even remember the date and how long I've been waiting for.Absolute BS!I have been waiting in the LiveChat for over 12 hours now! I have also been number 1 in the queue the whole time. This is absolutely disgraceful.Just to prove a point to betway, I timed how long it took other sites to respond back on the live chat.Leovegas took 13.67 seconds Wildz took 1 min 43 seconds I joined live chat at 6pm as number 1 in the queue, it took is now 9 am and I’m still waiting. 15 hours! Other sites treat their customers so much better.I am tired of waiting, please just open up my account.I can see that they are responding back to everyone except me. Please open my account,Thank You.
Irfhan Rajan
22 August 2023
Comment from ca.trustpilot.com
STAY AWAY!!!!! This company has locked my account with over $11,000 bets and in cash balance!! I got an email from a “Kam” saying due to the high amount of my account I needed to provide proof of funds or source of funds so I have sent them everything they’ve asked for, including tax statements, earning statements, credit card statements, credit line statements, and still, my account is locked with my money in there!!!! It’s been 4 days now that I cannot access my own money!!!! Kam has gone missing as all emails I sent is now unanswered and there’s no contact number. I tried to chat with an agent and they say if you have to speak to your account manager!!! The manager has not replied to multiple emails over several days. I know I’ll probably have to get my credit card company involved and possibly the police. Save your money go to bet 365 where I’ve had no issues like this.
Marko Deetlefs
22 August 2023
Comment from ca.trustpilot.com
Pathetic online platform. Always full of errors. Quick to take your money. But slow to assist a person. Deposited money into my betway account more than 72 hours ago. Still have not recieved it. Then you go onto the live chat. You wait for 40 minutes plus for a agent to just reply to you, and still no reply. No help. No feedback. After I have submitted the proof of payment multiple times. No nothing. And it's not the 1st time this has happened to me. I am fed up with how bad Betway is. And they just dont give a damn about their customers. They mos have enough money that they have swallowed from all of their clients. I hope this review goes far and wide because Betway really is pathetic
Paul Chaput
22 August 2023
Comment from ca.trustpilot.com
I use to bet with betway from 2017-2020. Since Covid and since Canadian provinces have mandated specific provincial location verification, I’ve been victimized by the new betway. I’m not sure if they are losing money and getting desperate, but they seem to have resorted to new nefarious tactics. I had to register my account in Ontario, and then I moved to manitoba, and could no longer access my Ontario account. I therefore made a new Manitoba account. I spoke to the chat service prior to depositing to ensure I would not have issues verifying. They said I was already verified. I deposited and then I tried to process a withdrawal of 1800$. It is now 5 days with no response and my account is locked. I sent them verification IDs. They keep saying it’s the operations team. I’m concerned they will try to keep my withdrawal. I do knot believe I will ever trust betway again.
Stewart
21 August 2023
Comment from ca.trustpilot.com
I had been betting fine through this company, and had won a fair bit over the last few days, however I then decided to deposit a fairly large amount and since they have shut my account down. I have attempted to get in touch through the live chat and currently waiting 90 minutes and not even moved once in the queue. I would appreciate them getting back to me to resolve this as I have given them a large sum of finances which I cannot now access.
Kiran Jayaram Acharya
21 August 2023
Comment from ca.trustpilot.com
Betway frud to Gateway Again they are charging same answer and ask my bank statement even no body ask bank statement for single transaction I want give my bank details this fraud company..please take care while sharing details with this scammer Username: Kjs1505mngThank you for contacting Betway support.We trust this email finds you well. Please be advised that after a careful review of your account we have located your unsuccessful deposit in question. Amount : 1000INR However, we will require a PDF Bank Statement so that we may further escalate this off to our Banking Team to resolve the issue.The statement has to be dated from the time the transaction was done till the current date. Thank you for your patience and understanding in this regard.Should you require any further assistance, please do not hesitate to contact us. Kind RegardsNaeelah The Betway Team
Alam
21 August 2023
Comment from ca.trustpilot.com
I am at the end level of my frustration now with betway. I can not tolerate any more. Without any reason betway just holding my money. By the name of review they just do mental harassment with me. I have made a withdrawal of 530 GBP and I have got my account balance of 661 GBP. It's already passed 6 days, but still my withdrawal is not released.Even I could not contact with them. Betway do not come to Live Chat and do not reply any query. I want to get rid of the mental torture of betway.Please release my money as soon as possible. My username is: mohi592
Alison Gibbon
20 August 2023
Comment from ca.trustpilot.com
Account closed for no reason can't withdraw my money live chat a joke over a hour and still can't speak to anyone
Ankur Raj
20 August 2023
Comment from ca.trustpilot.com
I am deposit 1500INR .MY FUND IS NOT UPDATE IN MY BETWAY ACCOUNT. 15 DAY AGO BUT BETWAY COMPANY TELL ME (The deposit query of 1500INR on the 06 August 2023 is escalated for you and we are waiting for feedback update. ) then closed my betway account.
Robert Skvor
20 August 2023
Comment from ca.trustpilot.com
Avoid this site at any cost specially there Vegas slots within 3 days I lost 1000 pounds won’t give nothing back to cash out it’s a big scam avoid avoid avoid !!!!!
Apple Techs
20 August 2023
Comment from ca.trustpilot.com
THIS IS A SERIOUS ISSUE. LAST WEEK I STARTED AN ACCOUNT IN BETWAY AND DEPOSIT 49000 INR BY 4 DEPOSITS AND MAKE A 5000 RUPEES WITHDRAW. NOT THEY SELF EXCLUDE MY ACCOUNT AND SAYING AFTER 6 MONTHS ONLY I CAN OPERATE MY BETWAY ACCOUNT.
aadilcp
20 August 2023
Comment from ca.trustpilot.com
I'm extremely disappointed with this company's service. They took my deposit money, but it never showed up in my account. I've been trying to reach their customer support for at least a month now, but haven't received any assistance. This level of incompetence is unacceptable and I would advise against doing business with them.
Alam
20 August 2023
Comment from ca.trustpilot.com
Without any reason betway just harassing me. By the name of review they just do mental harassment with me, I can not tolerate anymore. I have made a withdrawal of 530 GBP and I have got my account balance of 661 GBP. It's already passed 5 days, but still my withdrawal is not released.Even I could not contact with them. Betway do not come to Live Chat and do not reply any query.Please release my money as soon as possible.
Alam
19 August 2023
Comment from ca.trustpilot.com
I have made a withdrawal of 530 GBP and I have got my account balance of 660 GBP. It's already passed 4 days, but still my withdrawal is not released. Even I could not contact with them. Betway do not come to Live Chat and do not reply any query. Please release my money as soon as possible.
P A
19 August 2023
Comment from ca.trustpilot.com
I wish there no star what so ever!This is the online gaming platform the you definitely want to stay away from.These ppl do anything and they everything to NOT pay your money back! They are thief . I tool my moneyplus my wins no phone number to call! When you go do live chat .. they always blame on payment department…They Promising that they will deposit the mony asap! Paymet department never answers email. They are in Malta … no rules there!
Andy Cundy
19 August 2023
Comment from ca.trustpilot.com
Betway, still rates as the worst company I have ever come across. It is obvious they have a multitude of dissatisfied customers, just finding their live chat function is an achievement in itself, then try "talking to a person in Malta" good luck with that! Don't open an account with Betway, if you ever need help from them, you will not get it. I expect they rely on people just giving up. Awful experience! Betway is the worst way!
Kiran Jayaram Acharya
19 August 2023
Comment from ca.trustpilot.com
Betway I'm deposited Rs 1000 on 12 th August till now they not credited my account they are fraud activity in India I'm provided all details documents, but again repetitive asking deposited documents customer care worst and they involved in cheating to customer I think so it's going to banned in India else they sponsoring bangalore horse race Betway is frauding Getway to public Please don't deposit single penny in this App it's fraud
Nick
18 August 2023
Comment from ca.trustpilot.com
For the 3rd time recently I have tried to make a withdrawal and it gets stuck at "processing". Each time I've been told there's an issue with my account at first, but when I contact a human, it becomes clear there is no issue at all as NOTHING has ever changed on my account. On this occasion, I can't even contact them. The only method is live chat, which is 100% automated and it just says it can't understand my question and closes the chat. They obviously rely on people not realising their withdrawal has not completed so they keep the money. Account will be closed as soon as I retrieve this withdrawal.UPDATE - they have responded with the same old "your fault not ours" lame response they provided me with on previous occasions which turned out to be completely wrong and the issue was at their end. This is £120 I am waiting for and will take this further if not resolved by the end of today.
edoardo pitaccio
18 August 2023
Comment from ca.trustpilot.com
Been a loyal customer for the last 3 years, decided to leave as yesterday I witnessed the biggest scam in betting history when I was 1 goal away from winning £2k+ and they would not allow me to cashout at 30 mins from the end after getting 14 games right out of 15. Taking my money somewhere else. Stakes are also lower compared to most sites.
Harish BR
18 August 2023
Comment from ca.trustpilot.com
I have made a withdrawal of rs 5000 inr please process it ASAP because since yerstaday nothing is done process not started only
Rizwan Khan
18 August 2023
Comment from ca.trustpilot.com
Was blocked, no reply or help from the support team, waited and waited no response received. Lost my money don't play fraud company
Gavin Hansen
18 August 2023
Comment from ca.trustpilot.com
Today I played aviator the last legitimate round I played I won and cashed out but my account was never credited from there things went south I continued to play but kicked me out displaying something went wrong message even though I saw afterwards that each time I tried and got kicked out they deducted from my account regardless my connection is strong can't fault that the problem lies with them my account almost empty because of their errors.....I tried to email they said I must contact directly for quicker response I did so and it's been a few hours since with no response whatsoever......betway sucks
Rhoney Chadha
18 August 2023
Comment from ca.trustpilot.com
Worst.They are masters of scamming customers.If you contact the support regarding the cash balance in your account or withdrawal, they will just say contact via email, and when you email them, they will say that email is no longer monitored.So protect your money.Kindly use another betting company if you have to bet.
Lisa
01 September 2023
Comment from ca.trustpilot.com
Opened an account and was told account was fully verified. Won £400 and next day account has been blocked. I didn’t get any email or notification this was being done. I have tried for a week now to speak with someone on live chat and the queue doesn’t move at all even when I’m next in line. I want my winnings. There is no customer service help at all. My account has been closed for 5 days now and I’ve never received any communication as to why. Worst site ever. I have lodged a complaint against them
Opened an account and was told account was fully verified. Won £400 and next day account has been blocked. I didn’t get any email or notification this was being done. I have tried for a week now to speak with someone on live chat and the queue doesn’t move at all even when I’m next in line. I want my winnings. There is no customer service help at all. My account has been closed for 5 days now and I’ve never received any communication as to why. Worst site ever. I have lodged a complaint against them