Betway PLAYER REVIEWS(4631)
Nigel Roberts
28 July 2023
Comment from ca.trustpilot.com
this is another update from my previous reviews going back to 2nd july, it is now 28th july.I want people to be aware Betway is based in South Africa and its directors/board are south african. They do though, have a UK office that call themselves Winn Technologies, they were about to be closed by companies house this year but the compulsory strike off was called off on 5th July this year, only 3 days after my complaint review began. Their address is: Centro 4, 1st Floor South 20-23 Mandela Street London NW1 0DU on 1 June 2021Their telephone number is: 020 7121 3180This company is betway but they have chosen to hide behind Betways original company name Winn Technologies. They deal with the know your customer - security verification - and the money side of the company gaming and casino .. their annual income this year £55 million. Thats is betways profit for the year. Do not bother contacting live chat - its a waste of time .. got a problem in the uk contact winn techonologies - they are Betway UKthis is what they advertise: Established in 2001, Win Technologies is at the leading edge of online marketing and customer relationship management. We're passionate about being the best in our industry. We specialise in managing and promoting our clients' brands, providing customer services and developing the technological solutions that our clients need. How do we do it? Through our diversity of experience, the quality of our people, our in-depth knowledge of the online environment and our international network. Our core areas of expertise include Search Engine Optimisation Digital Marketing Solutions Affiliate Marketing Management Tailored Web Design Comprehensive Customer Retention Services Newest Opportunities Retention Executive We are currently looking for Retention Executive to work in conjunction with others within the team .. Permanent, up to £22, 000 pa plus benefits Closing date.They only have one client and that is Betway.Betway own Winn Technology in other words its a front!!!!!
this is another update from my previous reviews going back to 2nd july, it is now 28th july.I want people to be aware Betway is based in South Africa and its directors/board are south african. They do though, have a UK office that call themselves Winn Technologies, they were about to be closed by companies house this year but the compulsory strike off was called off on 5th July this year, only 3 days after my complaint review began. Their address is: Centro 4, 1st Floor South 20-23 Mandela Street London NW1 0DU on 1 June 2021Their telephone number is: 020 7121 3180This company is betway but they have chosen to hide behind Betways original company name Winn Technologies. They deal with the know your customer – security verification – and the money side of the company gaming and casino .. their annual income this year £55 million. Thats is betways profit for the year. Do not bother contacting live chat – its a waste of time .. got a problem in the uk contact winn techonologies – they are Betway UKthis is what they advertise: Established in 2001, Win Technologies is at the leading edge of online marketing and customer relationship management. We’re passionate about being the best in our industry. We specialise in managing and promoting our clients’ brands, providing customer services and developing the technological solutions that our clients need. How do we do it? Through our diversity of experience, the quality of our people, our in-depth knowledge of the online environment and our international network. Our core areas of expertise include Search Engine Optimisation Digital Marketing Solutions Affiliate Marketing Management Tailored Web Design Comprehensive Customer Retention Services Newest Opportunities Retention Executive We are currently looking for Retention Executive to work in conjunction with others within the team .. Permanent, up to £22, 000 pa plus benefits Closing date.They only have one client and that is Betway.Betway own Winn Technology in other words its a front!!!!!
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Jacob
27 July 2023
Comment from ca.trustpilot.com
This bookmaker has a poor and highly manipulated customer support process… it’s not up to the standard of service that a bookmakers customer support should be!I had to contact due to an issue with my account, you get the usual chat bot to begin with, but it is terrible at recognising key / buzz words and what you actually need help with. It quickly became obvious that only queries that lead to financial gain for the bookmaker, such as “deposit” or “verification” will actually let you speak to a live agent after speaking to the chat bot, any other query will send you back round with the chat bot infinitely, this is not how to treat your customers.After eventually working this out, I had to use a completely unrelated query just to get to speak to someone. I ended up in a queue of less than 10 people, and had to wait almost an hour to speak to someone, pretty much the longest I’ve ever had to wait to have an issue attended to in person with any bookmaker.Given bookmakers are supposed to follow strict regulations, placing emphasis on protecting / looking after their customers, good and efficient customer support is highly necessary. It’s clear that Betway haven’t invested time and effort into this, which is extremely disappointing.
This bookmaker has a poor and highly manipulated customer support process… it’s not up to the standard of service that a bookmakers customer support should be!I had to contact due to an issue with my account, you get the usual chat bot to begin with, but it is terrible at recognising key / buzz words and what you actually need help with. It quickly became obvious that only queries that lead to financial gain for the bookmaker, such as “deposit” or “verification” will actually let you speak to a live agent after speaking to the chat bot, any other query will send you back round with the chat bot infinitely, this is not how to treat your customers.After eventually working this out, I had to use a completely unrelated query just to get to speak to someone. I ended up in a queue of less than 10 people, and had to wait almost an hour to speak to someone, pretty much the longest I’ve ever had to wait to have an issue attended to in person with any bookmaker.Given bookmakers are supposed to follow strict regulations, placing emphasis on protecting / looking after their customers, good and efficient customer support is highly necessary. It’s clear that Betway haven’t invested time and effort into this, which is extremely disappointing.
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A f
27 July 2023
Comment from ca.trustpilot.com
Following on from my review last week, and still being messed around by this "company". I have sent them countless emails, been on chat so many times and just when you think you're getting somewhere, something else goes wrong. So somehow, suddenly all of my documents don't match the name on the account. They have gone and changed the name on my account to my maiden name (maiden name is on passport), even though I told them my name is now changed since getting married. I have also sent proof of marriage certificate. It seems they don't want to sort it, they just keep adding problem after problem when it could be so so simple.
Following on from my review last week, and still being messed around by this “company”. I have sent them countless emails, been on chat so many times and just when you think you’re getting somewhere, something else goes wrong. So somehow, suddenly all of my documents don’t match the name on the account. They have gone and changed the name on my account to my maiden name (maiden name is on passport), even though I told them my name is now changed since getting married. I have also sent proof of marriage certificate. It seems they don’t want to sort it, they just keep adding problem after problem when it could be so so simple.
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Craig Morris
26 July 2023
Comment from ca.trustpilot.com
they offer superboosts ( to £10 stake ) but if you use them too often ( with the normal odds offered its the only time worth placing a bet with this MM OUTFIT ) about 4 or 5 times in my instance they stop you using them i've closed my account don't be fooled by these and use a proper bookmakers instead !
they offer superboosts ( to £10 stake ) but if you use them too often ( with the normal odds offered its the only time worth placing a bet with this MM OUTFIT ) about 4 or 5 times in my instance they stop you using them i’ve closed my account don’t be fooled by these and use a proper bookmakers instead !
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dhruv bhardwaj
26 July 2023
Comment from ca.trustpilot.com
I have deposiyed 20k on 07th june and its almost 50 days now and still i cannot get my funds back nor the funds are credited in my betway wallet everytime the custome support say that we cannot specify the timeframe and i see myself as a fool for contacting them and waiting hours foe them to reply.worst service ever.
I have deposiyed 20k on 07th june and its almost 50 days now and still i cannot get my funds back nor the funds are credited in my betway wallet everytime the custome support say that we cannot specify the timeframe and i see myself as a fool for contacting them and waiting hours foe them to reply.worst service ever.
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George
26 July 2023
Comment from ca.trustpilot.com
Finally I received my withdrawals thank you for finally sorting it out. Still not happy with the time it has taken. And I feel like if I didn't give bad reviews I would of been waiting forever for my money.
Finally I received my withdrawals thank you for finally sorting it out. Still not happy with the time it has taken. And I feel like if I didn’t give bad reviews I would of been waiting forever for my money.
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Harish BR
26 July 2023
Comment from ca.trustpilot.com
Thanks for responding and resolving my issue I will change from 1 to 4 stars for acting fast
Thanks for responding and resolving my issue I will change from 1 to 4 stars for acting fast
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Colin
24 July 2023
Comment from ca.trustpilot.com
Theives who keep getting away with. Deposited money and made a few bets. Tried to withdraw money of over £500 and a few days later they asked for verification documents. This is against betting rules, although they can request further documents they can not do so as a requirement of withdrawal. Either way I sent my documents and received an email saying it would take 24 hours to verify the account. That was back in early April. Since then my account is blocked, ignored on help chat unless I use a different name and when I do chat they just say wait longer. The original email said they would email if they needed any further info which they have never done. I have requested repeatedly and when I do get through they can't tell me what the delay is and I can't speak to verification team. If they need anything more then certainly haven't asked for it. Nothing happens when they "escalate it". Absolute robbery of everyday people in the hope they won't complain. Its been months and so much stress. If you're thinking of trusting this site as they are sponsors of big sports then don't! It's a ruse to scam people. So many people have said the same. You will lose your money as I and the many other people who have complained on here have. Think we should all complain to the necessary authorities to get these closed down to protect others. They should lose their sponsorship deals.
Theives who keep getting away with. Deposited money and made a few bets. Tried to withdraw money of over £500 and a few days later they asked for verification documents. This is against betting rules, although they can request further documents they can not do so as a requirement of withdrawal. Either way I sent my documents and received an email saying it would take 24 hours to verify the account. That was back in early April. Since then my account is blocked, ignored on help chat unless I use a different name and when I do chat they just say wait longer. The original email said they would email if they needed any further info which they have never done. I have requested repeatedly and when I do get through they can’t tell me what the delay is and I can’t speak to verification team. If they need anything more then certainly haven’t asked for it. Nothing happens when they “escalate it”. Absolute robbery of everyday people in the hope they won’t complain. Its been months and so much stress. If you’re thinking of trusting this site as they are sponsors of big sports then don’t! It’s a ruse to scam people. So many people have said the same. You will lose your money as I and the many other people who have complained on here have. Think we should all complain to the necessary authorities to get these closed down to protect others. They should lose their sponsorship deals.
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Harish BR
24 July 2023
Comment from ca.trustpilot.com
Amount for withdrawal was submitted and processed wad completed 3 days before but still not credited to my bank please review
Amount for withdrawal was submitted and processed wad completed 3 days before but still not credited to my bank please review
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George
24 July 2023
Comment from ca.trustpilot.com
Why I don't have my money yet what exactly is there to review. It would be nice if someone could give me a straight answer and will my money actually go into my account some time this year? I hope everyone stops playing on your site as its absolutely shocking. And you have to put so much in to get so little back and even then you don't get it back because I'm still bloody waiting. Account name frisky18 sort it out someone please before I lose my cool completely. And I will be writing a bad review a few times a week until I have answers and more importantly my money you bunch if fraudsters.
Why I don’t have my money yet what exactly is there to review. It would be nice if someone could give me a straight answer and will my money actually go into my account some time this year? I hope everyone stops playing on your site as its absolutely shocking. And you have to put so much in to get so little back and even then you don’t get it back because I’m still bloody waiting. Account name frisky18 sort it out someone please before I lose my cool completely. And I will be writing a bad review a few times a week until I have answers and more importantly my money you bunch if fraudsters.
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Nigel Roberts
24 July 2023
Comment from ca.trustpilot.com
this is an update to my previous post. BETWAY are now telling me (after 22 days) that they cannot send my my deposit money back as ive closed the account.they are also stating they have called me - when they have not. Talk about liars. I have their London address - im going down there one day next week and walking in to get my money
this is an update to my previous post. BETWAY are now telling me (after 22 days) that they cannot send my my deposit money back as ive closed the account.they are also stating they have called me – when they have not. Talk about liars. I have their London address – im going down there one day next week and walking in to get my money
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Mrs Kelly Bellis
23 July 2023
Comment from ca.trustpilot.com
I was a bit concerned after reading all these reviews but I have to say thankfully my experience has been trouble free I have made multiple withdrawals and have been paid all of them within 2/3 days not as quick as some other sites I use but I have received my money so I am happy the site itself is easy to use and I love the games I have also won a lot and only deposited a fraction of what I have won thankyou
I was a bit concerned after reading all these reviews but I have to say thankfully my experience has been trouble free I have made multiple withdrawals and have been paid all of them within 2/3 days not as quick as some other sites I use but I have received my money so I am happy the site itself is easy to use and I love the games I have also won a lot and only deposited a fraction of what I have won thankyou
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Caroline Lees
23 July 2023
Comment from ca.trustpilot.com
Opened an account, deposited then account locked, said as I previously self excluded from Jumpman my account has been locked, after waiting 4 hours on live chat and still did not get to speak to anyone, why was I allowed to open an account then and how do I get my money back
Opened an account, deposited then account locked, said as I previously self excluded from Jumpman my account has been locked, after waiting 4 hours on live chat and still did not get to speak to anyone, why was I allowed to open an account then and how do I get my money back
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Nick Hayes
22 July 2023
Comment from ca.trustpilot.com
Other than being known as "gubway" for banning customers after a couple of bets, their customer service facility is the worst around. No email, no phone, only useless automated live chat which is as useful as a chocolate fireguard. Should you by a miracle from God find that you are being connected to an agent on live chat then prepare to wait for an eternity whilst sat in the same position in the queue you started out in. They just hope you'll give up. Terrible service
Other than being known as “gubway” for banning customers after a couple of bets, their customer service facility is the worst around. No email, no phone, only useless automated live chat which is as useful as a chocolate fireguard. Should you by a miracle from God find that you are being connected to an agent on live chat then prepare to wait for an eternity whilst sat in the same position in the queue you started out in. They just hope you’ll give up. Terrible service
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Harish BR
22 July 2023
Comment from ca.trustpilot.com
Worst site I have ever seen if I have raise concern I have to visit trustpilot for help they won't give money if the horse wins also in 5 th race of caramel my horse jelshi won but still they told it Is lost and dint credited money.no VGCS-5XU7-TD33-QLBN
Worst site I have ever seen if I have raise concern I have to visit trustpilot for help they won’t give money if the horse wins also in 5 th race of caramel my horse jelshi won but still they told it Is lost and dint credited money.no VGCS-5XU7-TD33-QLBN
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Herman Lahtinen
22 July 2023
Comment from ca.trustpilot.com
+ Nice odds for certain events+ They didnt steal my money and have paid every single withdrawThats all the positives I can think of- LONG withdraws compared to competitors- You get banned off the sportsbook in like 3-4 bets if you know what you are doing- Horrible customer supportI would suggest using this site maybe one time to set a bet on favourable odds on small amounts but would otherwise avoid.
+ Nice odds for certain events+ They didnt steal my money and have paid every single withdrawThats all the positives I can think of- LONG withdraws compared to competitors- You get banned off the sportsbook in like 3-4 bets if you know what you are doing- Horrible customer supportI would suggest using this site maybe one time to set a bet on favourable odds on small amounts but would otherwise avoid.
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George
22 July 2023
Comment from ca.trustpilot.com
So I am still waiting for my money why is my withdrawal under review? And why is it taking so dam long to pay me out. I got a email telling me my withdrawal is under review like a week ago. I don't know what this means and I'm still in dark whether or not I will receive my money or not I am getting really annoyed now. Definitely won't be using this site anymore once I receive my money customer service is beyond the joke. My account name is frisky18 can you please get off your bum and do something about it please.
So I am still waiting for my money why is my withdrawal under review? And why is it taking so dam long to pay me out. I got a email telling me my withdrawal is under review like a week ago. I don’t know what this means and I’m still in dark whether or not I will receive my money or not I am getting really annoyed now. Definitely won’t be using this site anymore once I receive my money customer service is beyond the joke. My account name is frisky18 can you please get off your bum and do something about it please.
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john
21 July 2023
Comment from ca.trustpilot.com
Have to question the fairness of there slots been playing here a long time to no wins at all the biggest win i have ever had is £3.25p slots that under perform all the time to me is controlled game play do the gambling athorities know that they dont give you a fair return to player at all Very unlucky Betway i record all my sessions of gambling and it gets uploaded to my well established social media websites some have over 30.000 subscribers ? If i can not show me winning then i will show all me loosing every time i play at Betway it dont bother me as i make money both ways the unlucky part is that i get to show all hoe bad this company really is and how they have got away with this for such a long time i can not wait to see waht responce i get ? But just take a good look at there reviews and star ratings on here looks to me like lots are very unhappy here and no wonder a 1.3 star rating out of 5 stars and lots of people complaining WoW its discraceful SGHC ltd stock prices has plummet in the past year down 30.54% i wonder why since there slots dont pay a thing ? Reson is no one plays here as much now and this place is going to get wrecked when no one plays here at all this information is so easy to find on the www. and it shows how good or bad a company is performing . Us the customers is a powerfull statement but put this with a review and its priceless you know what they say once your reputation has gone its quite hard to gain it back again . People read reviews and people sure do watch my videos that i upload that must cost you in the long run so Betway why dont you start doing the honerable thing and start playing fair as the is all ways someone watching and recording i have nothing to hide thats why i will give you my user name . And if you ban me then it just shows all that you try to cover this up but remember that i am a veryfied user on here and i can com back with a update
Have to question the fairness of there slots been playing here a long time to no wins at all the biggest win i have ever had is £3.25p slots that under perform all the time to me is controlled game play do the gambling athorities know that they dont give you a fair return to player at all Very unlucky Betway i record all my sessions of gambling and it gets uploaded to my well established social media websites some have over 30.000 subscribers ? If i can not show me winning then i will show all me loosing every time i play at Betway it dont bother me as i make money both ways the unlucky part is that i get to show all hoe bad this company really is and how they have got away with this for such a long time i can not wait to see waht responce i get ? But just take a good look at there reviews and star ratings on here looks to me like lots are very unhappy here and no wonder a 1.3 star rating out of 5 stars and lots of people complaining WoW its discraceful SGHC ltd stock prices has plummet in the past year down 30.54% i wonder why since there slots dont pay a thing ? Reson is no one plays here as much now and this place is going to get wrecked when no one plays here at all this information is so easy to find on the www. and it shows how good or bad a company is performing . Us the customers is a powerfull statement but put this with a review and its priceless you know what they say once your reputation has gone its quite hard to gain it back again . People read reviews and people sure do watch my videos that i upload that must cost you in the long run so Betway why dont you start doing the honerable thing and start playing fair as the is all ways someone watching and recording i have nothing to hide thats why i will give you my user name . And if you ban me then it just shows all that you try to cover this up but remember that i am a veryfied user on here and i can com back with a update
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kayam mitha
19 July 2023
Comment from ca.trustpilot.com
i put some money on and have a total of 250 waiting to go into my account and i have been denied for no real reason the card i used was good enough to keep deposting money ( straight away ) i waitrd 3 days now and i had a email with no reason this is a scam
i put some money on and have a total of 250 waiting to go into my account and i have been denied for no real reason the card i used was good enough to keep deposting money ( straight away ) i waitrd 3 days now and i had a email with no reason this is a scam
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A f
19 July 2023
Comment from ca.trustpilot.com
If I could give 0 stars I would. This company are happy to take your money but when you win, they will make it extremely hard. I have been trying to get my £350 winnings for over a month now. When I withdrew my winnings it went to completed and then suddenly it was stopped and my account locked. I'd was requested for verification which I have done several times. I have advisor's on chat telling me they don't need anymore documents and my withdrawal will be sent and other advisors telling me I need to send my id all over again as they can't see where I have sent it before. Trying to get on chat is painful, and when you do, the advisors are unhelpful. It seems they think if they make the process of verification difficult and you will go away and forget about your money! I won't go away. People are being preyed on in a cost of living crisis, maybe verification should need to be completed before your are able to deposit.
If I could give 0 stars I would. This company are happy to take your money but when you win, they will make it extremely hard. I have been trying to get my £350 winnings for over a month now. When I withdrew my winnings it went to completed and then suddenly it was stopped and my account locked. I’d was requested for verification which I have done several times. I have advisor’s on chat telling me they don’t need anymore documents and my withdrawal will be sent and other advisors telling me I need to send my id all over again as they can’t see where I have sent it before. Trying to get on chat is painful, and when you do, the advisors are unhelpful. It seems they think if they make the process of verification difficult and you will go away and forget about your money! I won’t go away. People are being preyed on in a cost of living crisis, maybe verification should need to be completed before your are able to deposit.
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James Mckay
18 July 2023
Comment from ca.trustpilot.com
Absolute joke trying to contact them via the chat.Basically I’ve had deposits of £224.29 from my account.Bet a total of £100 and won over £130 backShould have a credit of about £250 which I tried to withdraw via PayPal but has never been paid and is not in my betting account.Impossible to contact to sort.Transaction history also just shows error.They seem to just take your money.
Absolute joke trying to contact them via the chat.Basically I’ve had deposits of £224.29 from my account.Bet a total of £100 and won over £130 backShould have a credit of about £250 which I tried to withdraw via PayPal but has never been paid and is not in my betting account.Impossible to contact to sort.Transaction history also just shows error.They seem to just take your money.
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Lee Tankard
17 July 2023
Comment from ca.trustpilot.com
Will someone from Betway please contact me!!It is impossible to contact Betway!!I have exhausted ALL avenues now.UPDATE....Still NO free spins but I have been given a free 5 pound bet lol
Will someone from Betway please contact me!!It is impossible to contact Betway!!I have exhausted ALL avenues now.UPDATE….Still NO free spins but I have been given a free 5 pound bet lol
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Steven
17 July 2023
Comment from ca.trustpilot.com
-UPDATE- The below is resolved with an online chat agent.Updated 1 star to 4 stars. Agent was great, but it was very difficult to get through------------------------------------------I created an account, deposited, won the first bet.. but... forgot my password. No big deal right?Well, I have been trying for over a week now....1) password reset does not work (also not in spam)2) I literally can not get through to chat support (queue ranking always stays the same, even when waiting for half a day ) I kept proof of this3) If I email support@ I get back that the box is not monitored4) I even tried mailing the verification team with ID and address. They just tell me my DOB is wrong. Which I doubt, but if it is wrong in the system, I would be happy to correct, if I can login!So I guess I lost my money, even when winningIF this gets resolved with me having access I will update this rating
-UPDATE- The below is resolved with an online chat agent.Updated 1 star to 4 stars. Agent was great, but it was very difficult to get through——————————————I created an account, deposited, won the first bet.. but… forgot my password. No big deal right?Well, I have been trying for over a week now….1) password reset does not work (also not in spam)2) I literally can not get through to chat support (queue ranking always stays the same, even when waiting for half a day ) I kept proof of this3) If I email support@ I get back that the box is not monitored4) I even tried mailing the verification team with ID and address. They just tell me my DOB is wrong. Which I doubt, but if it is wrong in the system, I would be happy to correct, if I can login!So I guess I lost my money, even when winningIF this gets resolved with me having access I will update this rating
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Tarun Khurana
16 July 2023
Comment from ca.trustpilot.com
Dear Team,This is in continuation to my previous review written on Trust Pilot & our e-mail exchanges. My withdrawals of INR 1,80,000 has been confiscated by Betway for want of documents. I have submitted my bank statement for 3 months having details of every deposit made to Betway along with my photo id proof. One deposit was made through my wife’s account; I have submitted the bank statement for that too. Please review & release my withdrawals on priority as it is already very delayed. PS: No one has responded giving me any valid reason for putting my withdrawals under review. Why do you have to put your old patron through this experience?
Dear Team,This is in continuation to my previous review written on Trust Pilot & our e-mail exchanges. My withdrawals of INR 1,80,000 has been confiscated by Betway for want of documents. I have submitted my bank statement for 3 months having details of every deposit made to Betway along with my photo id proof. One deposit was made through my wife’s account; I have submitted the bank statement for that too. Please review & release my withdrawals on priority as it is already very delayed. PS: No one has responded giving me any valid reason for putting my withdrawals under review. Why do you have to put your old patron through this experience?
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Sachin
16 July 2023
Comment from ca.trustpilot.com
I deposit 10000 rs on date 07-07-2023, but the deposit is not credited in my account i write emails and talking with their live chat but every time they say that this is a third party transaction bank , They are not confirming wether they receive fund or not In such a case i am unable to raise complain with my bank also Their banking system is very poor 10 days passed no feedback This is the answer how betway is getting worst If you have no control over your banking system of deposit and withdrawal than what is the meaning of fair gambling Suppose somebody wins you will simply say We have no feedback from processorAnd somebody deposit you simply say no feedback from processorSo let you stay away and your processor need to run their oun website . What you are doing You have hire your processorNot your processor have hired you do please stop these delays.
I deposit 10000 rs on date 07-07-2023, but the deposit is not credited in my account i write emails and talking with their live chat but every time they say that this is a third party transaction bank , They are not confirming wether they receive fund or not In such a case i am unable to raise complain with my bank also Their banking system is very poor 10 days passed no feedback This is the answer how betway is getting worst If you have no control over your banking system of deposit and withdrawal than what is the meaning of fair gambling Suppose somebody wins you will simply say We have no feedback from processorAnd somebody deposit you simply say no feedback from processorSo let you stay away and your processor need to run their oun website . What you are doing You have hire your processorNot your processor have hired you do please stop these delays.
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Natalia Depta
15 July 2023
Comment from ca.trustpilot.com
They didn't withdraw my money, I won £300, the transaction status says withdrawn and the money never arrived. They send me only £50 so where is the rest? Any contact with them is a misunderstanding! Autobot connection only. They also don't respond to emails.
They didn’t withdraw my money, I won £300, the transaction status says withdrawn and the money never arrived. They send me only £50 so where is the rest? Any contact with them is a misunderstanding! Autobot connection only. They also don’t respond to emails.
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Lee Tankard
15 July 2023
Comment from ca.trustpilot.com
Still NO free bet and free spins from the 30th June....Betway customer service is non existent even after giving them ALL the details they asked me for!!
Still NO free bet and free spins from the 30th June….Betway customer service is non existent even after giving them ALL the details they asked me for!!
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George
15 July 2023
Comment from ca.trustpilot.com
I made 3 withdrawals on 05/06/2023 amounting to 150 pounds I am still waiting for my money. I can't get in touch with a human. The live chat is rubbish I get same automated messages of no help at all. I haven't been asked to verify my account as I assume this was already done as I have made lots of deposits and won a few times and no problem before with withdrawals. I even won again on the 8/6/23 and this one was paid. But why the other withdrawals wernt paid 3 says before? I tried emailing support@betway and apparently they don't deal with there problems. So who the hell I am supposed to turn to getting my money back. The customer service is shocking feels like they're bunch or frauds don't mind taking your money but refuse to pay you and hide so it seems. Once I get my money back which I will I'm determined I will no longer playing on this trash site.
I made 3 withdrawals on 05/06/2023 amounting to 150 pounds I am still waiting for my money. I can’t get in touch with a human. The live chat is rubbish I get same automated messages of no help at all. I haven’t been asked to verify my account as I assume this was already done as I have made lots of deposits and won a few times and no problem before with withdrawals. I even won again on the 8/6/23 and this one was paid. But why the other withdrawals wernt paid 3 says before? I tried emailing support@betway and apparently they don’t deal with there problems. So who the hell I am supposed to turn to getting my money back. The customer service is shocking feels like they’re bunch or frauds don’t mind taking your money but refuse to pay you and hide so it seems. Once I get my money back which I will I’m determined I will no longer playing on this trash site.
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Samantha
14 July 2023
Comment from ca.trustpilot.com
One week on still no free spins or bets that I earned in the reward club and still no update this is disgusting I’ve been using this site for years but I think I’m done with it. How can this not be fixed a week later. Your communication is shocking and with the way you treat you customers I’m surprised you have any your reviews here say it all. I will update this if any body actually sorts this out but I’m not holding my breath. Could I have a direct answer as to when these will be in my account today please?
One week on still no free spins or bets that I earned in the reward club and still no update this is disgusting I’ve been using this site for years but I think I’m done with it. How can this not be fixed a week later. Your communication is shocking and with the way you treat you customers I’m surprised you have any your reviews here say it all. I will update this if any body actually sorts this out but I’m not holding my breath. Could I have a direct answer as to when these will be in my account today please?
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Saikumar N
13 July 2023
Comment from ca.trustpilot.com
Extremely Mother fuc...ers who is running this..Here is the matter,I have deposited the amount of Rs.1 Lakh on April 23, nor it is credited to my account or my betway account. It has been 4 months still the query has resolved and also they blocked my account due to asking regarding this... to get them connected in chat we need to wait hours together but if they dont have any answer regarding the query they will close the chat immediately.... If the same not getting resolved definitely will take a legal action on the same.
Extremely Mother fuc…ers who is running this..Here is the matter,I have deposited the amount of Rs.1 Lakh on April 23, nor it is credited to my account or my betway account. It has been 4 months still the query has resolved and also they blocked my account due to asking regarding this… to get them connected in chat we need to wait hours together but if they dont have any answer regarding the query they will close the chat immediately…. If the same not getting resolved definitely will take a legal action on the same.
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N Wells
13 July 2023
Comment from ca.trustpilot.com
Since the last review I left for Betway, I finally had a 'response'! ...which was to tell me that a different bet (not the one I mentioned here, nor one I ever placed) was correctly settled. Great! I'm glad! Now please fix the one that I actually referenced? (D7E2-2G4W-SG2C-1ADX - should be a win!)There is NO support whatsoever at Betway. You cannot call or e-mail any customer support team, and without knowing the correct 'route' through the live chat bot, you will never speak to an agent. But even if you do manage to somehow navigate this, your chat is likely to be closed down prematurely from their end - without any resolution, explanation, or plan put in place to resolve your issue. This has happened to me twice.In terms of the issues I've had personally with Betway, things have gone from bad to worse since my last review, as I have now spent over 2 months waiting for a withdrawal of winnings from the site, having provided all the requested verification documents multiple times with no response or progress.Not only this, but my account has now been locked (presumably because of my complaint?) and I have been left trying to chase £2,000 of winnings for over 2 months, through a company who do not have any customer facing presence.Steer well clear of this company if you like being able to withdraw any money you might win, or being able to contact a real, live support team in the event any problems occur with your account.
Since the last review I left for Betway, I finally had a ‘response’! …which was to tell me that a different bet (not the one I mentioned here, nor one I ever placed) was correctly settled. Great! I’m glad! Now please fix the one that I actually referenced? (D7E2-2G4W-SG2C-1ADX – should be a win!)There is NO support whatsoever at Betway. You cannot call or e-mail any customer support team, and without knowing the correct ‘route’ through the live chat bot, you will never speak to an agent. But even if you do manage to somehow navigate this, your chat is likely to be closed down prematurely from their end – without any resolution, explanation, or plan put in place to resolve your issue. This has happened to me twice.In terms of the issues I’ve had personally with Betway, things have gone from bad to worse since my last review, as I have now spent over 2 months waiting for a withdrawal of winnings from the site, having provided all the requested verification documents multiple times with no response or progress.Not only this, but my account has now been locked (presumably because of my complaint?) and I have been left trying to chase £2,000 of winnings for over 2 months, through a company who do not have any customer facing presence.Steer well clear of this company if you like being able to withdraw any money you might win, or being able to contact a real, live support team in the event any problems occur with your account.
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Maricar Apologista
13 July 2023
Comment from ca.trustpilot.com
Made a withrawal request last July 4th and 5th 2023 for $25, $125, $50, & $50. I follow-up every fuucking single day but the bullshiter customer service made bunch of lies whenever I made follow-up regarding my withdrawal request especially the name Reychelle. That company is clearly a SCAMMER!!!!
Made a withrawal request last July 4th and 5th 2023 for $25, $125, $50, & $50. I follow-up every fuucking single day but the bullshiter customer service made bunch of lies whenever I made follow-up regarding my withdrawal request especially the name Reychelle. That company is clearly a SCAMMER!!!!
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Edward
12 July 2023
Comment from ca.trustpilot.com
Signed up today and deposited £30. Account got immediately locked out. Can't withdraw my money and no customer support to ask.Customer support is literally non-existent at Betway! It is quite scary that this company is allowed to operate in the UK.1. Nobody answers the customer support telephone number (it just hangs up) 2. The "support" email just receives an auto-reply saying this email address is not actively monitored. I'm sorry, what? A support email address that staff don't check - what is the point?3. You cannot speak to an agent on their online chat no matter how long you wait - I tried twice today. Both times I was placed in a queue for 2 hours before being disconnected by their chat. This is before interacting with a useless bot and going around in circles.4. They do respond on their Twitter support handle but just push you to the online chat on their website... just going around in circles with Betway.Truly awful customer experience from Betway.
Signed up today and deposited £30. Account got immediately locked out. Can’t withdraw my money and no customer support to ask.Customer support is literally non-existent at Betway! It is quite scary that this company is allowed to operate in the UK.1. Nobody answers the customer support telephone number (it just hangs up) 2. The “support” email just receives an auto-reply saying this email address is not actively monitored. I’m sorry, what? A support email address that staff don’t check – what is the point?3. You cannot speak to an agent on their online chat no matter how long you wait – I tried twice today. Both times I was placed in a queue for 2 hours before being disconnected by their chat. This is before interacting with a useless bot and going around in circles.4. They do respond on their Twitter support handle but just push you to the online chat on their website… just going around in circles with Betway.Truly awful customer experience from Betway.
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john
12 July 2023
Comment from ca.trustpilot.com
100 games of slingo and not even 50p wonwhere is the return to player you bunch of thiefs played 100 plus games of slingo to win nothing at all is just fake controlled game play ? no wonder you have such poor reviews stay well clear of this place malipitated game play be warned
100 games of slingo and not even 50p wonwhere is the return to player you bunch of thiefs played 100 plus games of slingo to win nothing at all is just fake controlled game play ? no wonder you have such poor reviews stay well clear of this place malipitated game play be warned
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md salman
12 July 2023
Comment from ca.trustpilot.com
Hi my id in Betway in salman4081I have been cheated for more than 3 months they locked my account I said close it but give me my money back which I have in the account . They promised me to give money on 27th of June still I have not got my money back . They are not giving any response in email as well . Please never ever use this websites . I am planning to start a campaign against them so that young people don’t loose their hard earned money in future . Is there anyone who can help me file a legal case against them . This is a fraud company they only know to earn money never help their costumers .
Hi my id in Betway in salman4081I have been cheated for more than 3 months they locked my account I said close it but give me my money back which I have in the account . They promised me to give money on 27th of June still I have not got my money back . They are not giving any response in email as well . Please never ever use this websites . I am planning to start a campaign against them so that young people don’t loose their hard earned money in future . Is there anyone who can help me file a legal case against them . This is a fraud company they only know to earn money never help their costumers .
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Sarah S
12 July 2023
Comment from ca.trustpilot.com
Worse live chat I've experienced yet, avoid this company like the plague. Reel you in with a sign up bonus, and then tell me it's not going to be granted as it's down to senior management, and then just close the chat down without any further information. But they were happy to take my money on the qualifying bet before deciding I wasn't getting the bonus. Do yourselves a favour and don't sign up to these cowboys
Worse live chat I’ve experienced yet, avoid this company like the plague. Reel you in with a sign up bonus, and then tell me it’s not going to be granted as it’s down to senior management, and then just close the chat down without any further information. But they were happy to take my money on the qualifying bet before deciding I wasn’t getting the bonus. Do yourselves a favour and don’t sign up to these cowboys
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Football live seven
11 July 2023
Comment from ca.trustpilot.com
Am not help with betway anymore,it's been 2 weeks while they locked my account because there's money
Am not help with betway anymore,it’s been 2 weeks while they locked my account because there’s money
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mVM
11 July 2023
Comment from ca.trustpilot.com
today deposited rs700 money was debited from my account but not credited in the Betway account. please provide a credit of 700 asapBetway Support Reference Number:0002328736551user name: Khandu777
today deposited rs700 money was debited from my account but not credited in the Betway account. please provide a credit of 700 asapBetway Support Reference Number:0002328736551user name: Khandu777
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Luke
10 July 2023
Comment from ca.trustpilot.com
Username lukew2001Waiting on withdrawal for a month and also failed a leg that was a win, only way to get a response is on here then they don’t reply to emails or if they do it is to say to talk to them on live chat, live chat never ever has any response. Scammers
Username lukew2001Waiting on withdrawal for a month and also failed a leg that was a win, only way to get a response is on here then they don’t reply to emails or if they do it is to say to talk to them on live chat, live chat never ever has any response. Scammers
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Nigel Roberts
10 July 2023
Comment from ca.trustpilot.com
1. betway have stolen £50 from me2. betway took £50 from my bank card through trustly and then pretended they did not have the money 3. betway then closed my account when i complained the £50 had not been added to my account4. betway ban me from using live chat5. betway block me from emailing them6. 9 days on and betway after betway emailed to say the matter would be resolved within 7 days . . . .still nothing Betway have stolen my moneyA person appropriating property belonging to another without meaning the other permanently to lose the thing itself is nevertheless to be regarded as having the intention of permanently depriving the other of it if his intention is to treat the thing as his own to dispose of regardless of the other’s rights; and a borrowing or lending of it may amount to so treating it if, but only if, the borrowing or lending is for a period and in circumstances making it equivalent to an outright taking or disposal.Thats part of the Theft Act 1968when a company that makes over £5 BILLION a year steals £50 from its own customers it makes my blood boil. All their ceo, directors and just about every associate is on linkedin. Betway Malta number to call (use skype international its cheaper) +356 2131 9493 betway is owned by super group. all the emails are on thereim contacting every single one of them on linkedin, emails, social media... by the end of the week every single thief at senior level of betway and supergroup is going to know who i amfor £50 or 5pence, it dont matter - im not being ripped off by this lotLol look at their response.
1. betway have stolen £50 from me2. betway took £50 from my bank card through trustly and then pretended they did not have the money 3. betway then closed my account when i complained the £50 had not been added to my account4. betway ban me from using live chat5. betway block me from emailing them6. 9 days on and betway after betway emailed to say the matter would be resolved within 7 days . . . .still nothing Betway have stolen my moneyA person appropriating property belonging to another without meaning the other permanently to lose the thing itself is nevertheless to be regarded as having the intention of permanently depriving the other of it if his intention is to treat the thing as his own to dispose of regardless of the other’s rights; and a borrowing or lending of it may amount to so treating it if, but only if, the borrowing or lending is for a period and in circumstances making it equivalent to an outright taking or disposal.Thats part of the Theft Act 1968when a company that makes over £5 BILLION a year steals £50 from its own customers it makes my blood boil. All their ceo, directors and just about every associate is on linkedin. Betway Malta number to call (use skype international its cheaper) +356 2131 9493 betway is owned by super group. all the emails are on thereim contacting every single one of them on linkedin, emails, social media… by the end of the week every single thief at senior level of betway and supergroup is going to know who i amfor £50 or 5pence, it dont matter – im not being ripped off by this lotLol look at their response.
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Manju Jh
10 July 2023
Comment from ca.trustpilot.com
Withdraw the amount one month ago still not credited to bank...no customer support...please indian don't deposit and don't use this app..this is big scam..if u deposit they will take...if u won they won't pay 1 rupee also...
Withdraw the amount one month ago still not credited to bank…no customer support…please indian don’t deposit and don’t use this app..this is big scam..if u deposit they will take…if u won they won’t pay 1 rupee also…
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Pete
10 July 2023
Comment from ca.trustpilot.com
If you have a gambling control problem, avoid like the plague. I knew I was gambling way too much, many attempts to use the online 'take a break' and then even 'exclusion' limits and all fail, with 500 server error codes. In the end tried to shut the account, also a server problem. Tried multiple days so not a one off.Not going to leave this, reporting to ibas and the gc, so any others who can't self exclude please report as well. I will be looking to claw back from these, simply because there is a principal at stake and those going through gambling hell should be able to use the tools to help themselves.
If you have a gambling control problem, avoid like the plague. I knew I was gambling way too much, many attempts to use the online ‘take a break’ and then even ‘exclusion’ limits and all fail, with 500 server error codes. In the end tried to shut the account, also a server problem. Tried multiple days so not a one off.Not going to leave this, reporting to ibas and the gc, so any others who can’t self exclude please report as well. I will be looking to claw back from these, simply because there is a principal at stake and those going through gambling hell should be able to use the tools to help themselves.
Reply
Tarun Khurana
10 July 2023
Comment from ca.trustpilot.com
Absolutely shocking experience. I have 2 withdrawal requests of INR 90,000 that has been pending since 6th July. The status shows Processing Commenced but it is not moving to the next bucket. After waiting for 45 mins on your Live Chat, I get to learn that my Withdrawal is under review by your Operations Team. Why this vague requirement all of a sudden & why is it that no one has informed me on this. Your Live Chat agent (Sohail) says that I have to submit my photo identification & proof of deposits. No one has informed me on this. This is an absolute harassment & breach of trust that I had on Betway. Please look into this.
Absolutely shocking experience. I have 2 withdrawal requests of INR 90,000 that has been pending since 6th July. The status shows Processing Commenced but it is not moving to the next bucket. After waiting for 45 mins on your Live Chat, I get to learn that my Withdrawal is under review by your Operations Team. Why this vague requirement all of a sudden & why is it that no one has informed me on this. Your Live Chat agent (Sohail) says that I have to submit my photo identification & proof of deposits. No one has informed me on this. This is an absolute harassment & breach of trust that I had on Betway. Please look into this.
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Shailendra Paramesh
10 July 2023
Comment from ca.trustpilot.com
My name is Shailendra P and my account ID is 22257226. I deposited 50,000 via my Gpay in the month of January 2023 and Now it is July 2023. I have sent all proofs including bank statement UTR number everything but this betway team has not giving my money back. Now they have limited my account as well. If they see anyone winning they will limit the depositing limits and they do not respond to your emails and they have never called me after requesting for a call back I have sent them at least 20+ emails and now its 7 months and they are not giving my 50,000 Rupees. After this I will go to any extent to get my money. I will be Sueing them for this.
My name is Shailendra P and my account ID is 22257226. I deposited 50,000 via my Gpay in the month of January 2023 and Now it is July 2023. I have sent all proofs including bank statement UTR number everything but this betway team has not giving my money back. Now they have limited my account as well. If they see anyone winning they will limit the depositing limits and they do not respond to your emails and they have never called me after requesting for a call back I have sent them at least 20+ emails and now its 7 months and they are not giving my 50,000 Rupees. After this I will go to any extent to get my money. I will be Sueing them for this.
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Lee Tankard
09 July 2023
Comment from ca.trustpilot.com
Still no rewards credited from 2 weeks ago....UPDATE...I have just had an email from customer service so depending on the outcome and speed of reply I will adjust my review accordingly.
Still no rewards credited from 2 weeks ago….UPDATE…I have just had an email from customer service so depending on the outcome and speed of reply I will adjust my review accordingly.
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Luke
09 July 2023
Comment from ca.trustpilot.com
They’ve put a leg as failed when it was meant to be a win and now ignoring me trying to get my money, also been waiting on a withdrawal for about a month. Live chat is fake says you’re number 3 in queue and you wait for hours and still says the same thing. Do not give them you’re money
They’ve put a leg as failed when it was meant to be a win and now ignoring me trying to get my money, also been waiting on a withdrawal for about a month. Live chat is fake says you’re number 3 in queue and you wait for hours and still says the same thing. Do not give them you’re money
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Papp
09 July 2023
Comment from ca.trustpilot.com
My username is papdaddyI have made multiple withdrawals over the last few days. 6th July - Rs. 7300 - paid and reflecting in my bank account5th July - Rs. 6600 - paid and NOT reflecting in my bank account5th July - Rs. 6000 - paid and NOT reflecting in my bank account5th July - Rs. 6300 - paid and reflecting in my bank account3rd July - Rs. 11000 - paid and reflecting in my bank accountThe automated support says that it should have been reflecting in my bank account in 24 hours which it is not. please look into this and resolve.Thanks
My username is papdaddyI have made multiple withdrawals over the last few days. 6th July – Rs. 7300 – paid and reflecting in my bank account5th July – Rs. 6600 – paid and NOT reflecting in my bank account5th July – Rs. 6000 – paid and NOT reflecting in my bank account5th July – Rs. 6300 – paid and reflecting in my bank account3rd July – Rs. 11000 – paid and reflecting in my bank accountThe automated support says that it should have been reflecting in my bank account in 24 hours which it is not. please look into this and resolve.Thanks
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Patrizio mazzenga
09 July 2023
Comment from ca.trustpilot.com
Username paddy83xx they just a scam my account was locked the 2 July after u try collecting my winning of 3250 euro yesterday I got a call from them and now they just block me and my withdrawal was removed from my account I still wit a call from them .they don't want pay you out the just robber I won't advice play on it costumer service very poor and when they start see that u winning they just block you ...they only a scam ..i would love they call me but I know would never happen
Username paddy83xx they just a scam my account was locked the 2 July after u try collecting my winning of 3250 euro yesterday I got a call from them and now they just block me and my withdrawal was removed from my account I still wit a call from them .they don’t want pay you out the just robber I won’t advice play on it costumer service very poor and when they start see that u winning they just block you …they only a scam ..i would love they call me but I know would never happen
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lorraine pearse
09 July 2023
Comment from ca.trustpilot.com
Betway are just robbers and scammers I’ve still not received my money that I withdrew on the 5th off march I’ve sent so many emails and not 1 reply as you can see they never reply to me but there going to come unstuck I’m not dropping this I want my money
Betway are just robbers and scammers I’ve still not received my money that I withdrew on the 5th off march I’ve sent so many emails and not 1 reply as you can see they never reply to me but there going to come unstuck I’m not dropping this I want my money
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Gergő Babróczki
28 July 2023
Comment from ca.trustpilot.com
Closed my account for no reason again 😡😡 I want to get back my account
Closed my account for no reason again 😡😡 I want to get back my account