Betway PLAYER REVIEWS(4698)
Christopher McDermott
13 March 2023
Comment from ca.trustpilot.com
Got a new bank card and tried for months to have it updated on the app. Didnt work and i have £50 credit I wish to withdraw. Contacted Betway support over four times regarding this and they have ignored the issue after promising a reply. Seeking legal advice to get my money back. Avoid Betway its a very unreliable betting service.
Got a new bank card and tried for months to have it updated on the app. Didnt work and i have £50 credit I wish to withdraw. Contacted Betway support over four times regarding this and they have ignored the issue after promising a reply. Seeking legal advice to get my money back. Avoid Betway its a very unreliable betting service.
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Mr Endijs Bekmanis
13 March 2023
Comment from ca.trustpilot.com
I deposited twice but betway didn't credited to my account.i send them all proves but they ignore me....that happen 4 days ago but nobody answered me,they pretending nothing happened...they took my money from bank account....that's robbery...very sad to wach that
I deposited twice but betway didn’t credited to my account.i send them all proves but they ignore me….that happen 4 days ago but nobody answered me,they pretending nothing happened…they took my money from bank account….that’s robbery…very sad to wach that
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Abdullah Rajie
12 March 2023
Comment from ca.trustpilot.com
This game is pathetic.My odds i choose is always good and my turn over is always big.But what i saw is that if you dont bet big ?you dnt get nothing ....Ive invested amouns of money with teams i know wil win ,and just as im suppose to cash out ?they have system issues ...all their slots just chows your money you never get any mney from their also.Rather play lotto
This game is pathetic.My odds i choose is always good and my turn over is always big.But what i saw is that if you dont bet big ?you dnt get nothing ….Ive invested amouns of money with teams i know wil win ,and just as im suppose to cash out ?they have system issues …all their slots just chows your money you never get any mney from their also.Rather play lotto
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Ms Edyta Evans
12 March 2023
Comment from ca.trustpilot.com
What happened to Betway? I used to like playing and I'd win some and lose some but always a fair explanation but for the last 4-5 months I've not won anything. It really was my favourite site but now it's just a bunch of thieves. So I will not be playing there again. Don't waste your money guys something happens to this site because they just don't let you win, or t least I've not won anything i mean anything since about November 2022. What a shame
What happened to Betway? I used to like playing and I’d win some and lose some but always a fair explanation but for the last 4-5 months I’ve not won anything. It really was my favourite site but now it’s just a bunch of thieves. So I will not be playing there again. Don’t waste your money guys something happens to this site because they just don’t let you win, or t least I’ve not won anything i mean anything since about November 2022. What a shame
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Stephen
12 March 2023
Comment from ca.trustpilot.com
So a week after making my withdrawal from Betway I still haven’t had a single email from their ‘processing’ team that are ‘reviewing’ my account. I have £3000 sat there waiting for withdrawal but they’ve decided now to close my account without warning. I have never in my life had such a bad experience with a company. They are scam artists and con men. It isn’t difficult to see after reading all of these reviews. I have been to IBAS who have said there is nothing they can do as it’s the casino part of the company, if anyone has ANY useful help for me to take this further I’d really appreciate it. It’s impossible to get them on live chat I’ve sent so many emails with no response. If anything I just want no one else to have to go through this. They are scammers they are thieves.
So a week after making my withdrawal from Betway I still haven’t had a single email from their ‘processing’ team that are ‘reviewing’ my account. I have £3000 sat there waiting for withdrawal but they’ve decided now to close my account without warning. I have never in my life had such a bad experience with a company. They are scam artists and con men. It isn’t difficult to see after reading all of these reviews. I have been to IBAS who have said there is nothing they can do as it’s the casino part of the company, if anyone has ANY useful help for me to take this further I’d really appreciate it. It’s impossible to get them on live chat I’ve sent so many emails with no response. If anything I just want no one else to have to go through this. They are scammers they are thieves.
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Lokanadha Allaparthi
12 March 2023
Comment from ca.trustpilot.com
Dear Sir,I deposited Rs 5000 through the deposits page of my Betway,com account : alpkumar by UPI Bank Deposit from my Union Bank Of India account. The Rs 5000 was deducted from my bank account, and went into the Betway.com agent's account, but even after 10 days the Rs 5000 has not been credited to my Betway account.I sent proof of the Rs 5000 being deducted from my bank account, and its getting credited into the Betway.com agent's bank account to : support/betway.com ; manager/betway.com ; for which I got automated responses with : Betway Support Reference Number : 0002328574885 ; Customer Complaint Receipt Reference Number : 0002328574884. But no further action has yet been taken by Betway.com regarding my deposit.I am herewith attaching a copy of the screen shot of the transaction of Rs 5000 being deducted from my bank account, copy SMS received on my mobile, a copy of my Union Bank Of India account with the Feb 28, 2023, transaction. I am also giving you all the necessary details below which please verify, and kindly help me.Details Of My UPI Bank Deposit :My Betway Username : alpkumarMy Name : Lokanadha Prabhu Kumar AllaparthiDate / Time Of My UPI Bank Deposit : 28 Feb 2023, 13:14:02Amount : Rs 5,00012 Digit Number Of My UPI Transaction :305913491232UPIAR/305913491232/DR/MUKESH K/NA/mukeshkumar.392Done From My Union Bank Of India savings bank account :xxxxxxxxxxx9041Transaction ID : S13567390(The Rs 5000 went into Mukesh Kumar's HDFC bank account.)Thanking You,Yours Sincerely,Lokanadha Prabhu Kumar Allaparthi
Dear Sir,I deposited Rs 5000 through the deposits page of my Betway,com account : alpkumar by UPI Bank Deposit from my Union Bank Of India account. The Rs 5000 was deducted from my bank account, and went into the Betway.com agent’s account, but even after 10 days the Rs 5000 has not been credited to my Betway account.I sent proof of the Rs 5000 being deducted from my bank account, and its getting credited into the Betway.com agent’s bank account to : support/betway.com ; manager/betway.com ; for which I got automated responses with : Betway Support Reference Number : 0002328574885 ; Customer Complaint Receipt Reference Number : 0002328574884. But no further action has yet been taken by Betway.com regarding my deposit.I am herewith attaching a copy of the screen shot of the transaction of Rs 5000 being deducted from my bank account, copy SMS received on my mobile, a copy of my Union Bank Of India account with the Feb 28, 2023, transaction. I am also giving you all the necessary details below which please verify, and kindly help me.Details Of My UPI Bank Deposit :My Betway Username : alpkumarMy Name : Lokanadha Prabhu Kumar AllaparthiDate / Time Of My UPI Bank Deposit : 28 Feb 2023, 13:14:02Amount : Rs 5,00012 Digit Number Of My UPI Transaction :305913491232UPIAR/305913491232/DR/MUKESH K/NA/mukeshkumar.392Done From My Union Bank Of India savings bank account :xxxxxxxxxxx9041Transaction ID : S13567390(The Rs 5000 went into Mukesh Kumar’s HDFC bank account.)Thanking You,Yours Sincerely,Lokanadha Prabhu Kumar Allaparthi
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Mr Endijs Bekmanis
11 March 2023
Comment from ca.trustpilot.com
Betway just took it my money from my bank account but didn't transfer that to betting account.done twice 50 and 20.i sent them 5 or more times all proves they had my bank statement.and they still not enough for them.you can see all in history on betting site history and my bank statement I didn't use that money on betting site but you took it from my bank account.please stop to look to your customers like they are stupid.
Betway just took it my money from my bank account but didn’t transfer that to betting account.done twice 50 and 20.i sent them 5 or more times all proves they had my bank statement.and they still not enough for them.you can see all in history on betting site history and my bank statement I didn’t use that money on betting site but you took it from my bank account.please stop to look to your customers like they are stupid.
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Victor Henry
11 March 2023
Comment from ca.trustpilot.com
I use betway often and am extremely disappointed by their customer service. I've tried calling them, and the robot prompts me to use the Live Chat which doesn't work, despite having waited hours in the queue. I deposited 100$ onto my account which was deducted from my bank account, but never appeared on my betway account. It's been three days now, and still no answer by email, and no trace of where my money went.
I use betway often and am extremely disappointed by their customer service. I’ve tried calling them, and the robot prompts me to use the Live Chat which doesn’t work, despite having waited hours in the queue. I deposited 100$ onto my account which was deducted from my bank account, but never appeared on my betway account. It’s been three days now, and still no answer by email, and no trace of where my money went.
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Matthew william
11 March 2023
Comment from ca.trustpilot.com
I made a deposit at 1am yesterday of £95 and it still has not been deposited. No matter who you speak to they tell you, you have no choice but to wait to hear from them. Completely unacceptable it is either fraud they are commiting or using people's deposits to pay there bills you only have to see the sheer number of people this happens to to realise something is not right. I was told it would be dealt with within 24 hours, this did not happen. The staff are very rude and in many cases clueless. There is no managers and the staff simply do not care . I would think very strongly before depositing with them as there is a massive chance that they will hide your money until they can pay it back It seems they use your deposit money as a loan.i will be filing a full case against them for them to be investigated any one who would like to put there case forward please feel free to contact me all legal fees will be covered by myself.
I made a deposit at 1am yesterday of £95 and it still has not been deposited. No matter who you speak to they tell you, you have no choice but to wait to hear from them. Completely unacceptable it is either fraud they are commiting or using people’s deposits to pay there bills you only have to see the sheer number of people this happens to to realise something is not right. I was told it would be dealt with within 24 hours, this did not happen. The staff are very rude and in many cases clueless. There is no managers and the staff simply do not care . I would think very strongly before depositing with them as there is a massive chance that they will hide your money until they can pay it back It seems they use your deposit money as a loan.i will be filing a full case against them for them to be investigated any one who would like to put there case forward please feel free to contact me all legal fees will be covered by myself.
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Khaleel Shamkhede
11 March 2023
Comment from ca.trustpilot.com
Can't reach customer service as the live chat is frozen since half an hour without the queue moving. Made a deposit which was debited from my bank. Sent the screenshots to their official twitter but to no avail. No one replying. Poor from betway.
Can’t reach customer service as the live chat is frozen since half an hour without the queue moving. Made a deposit which was debited from my bank. Sent the screenshots to their official twitter but to no avail. No one replying. Poor from betway.
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Ilse
10 March 2023
Comment from ca.trustpilot.com
Still no satisfaction from betway . I have uploaded my document for fica and they just refuse to accept it. My son is also on betway, no documents are required from him. He can make withdrawals without any proof. How do you explain this? He also have more games on his account. Are discriminating against me????
Still no satisfaction from betway . I have uploaded my document for fica and they just refuse to accept it. My son is also on betway, no documents are required from him. He can make withdrawals without any proof. How do you explain this? He also have more games on his account. Are discriminating against me????
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thandeka matha
10 March 2023
Comment from ca.trustpilot.com
Worst service ever and they are not helpful.. I submitted all my fica documents on their app and it said approved but they always reverse my money to their account.. Even if I call their stuff doesn't help me.. They are now telling me I must submit a selfie holding my ID but there's nothing on their website saying that
Worst service ever and they are not helpful.. I submitted all my fica documents on their app and it said approved but they always reverse my money to their account.. Even if I call their stuff doesn’t help me.. They are now telling me I must submit a selfie holding my ID but there’s nothing on their website saying that
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Ankit Mishra
10 March 2023
Comment from ca.trustpilot.com
Hi team i have deposited 5000INR in my betway account and money not reflecting in account after that my account is locked by responsible gambling team..request to kindly deposit amount and unlock account
Hi team i have deposited 5000INR in my betway account and money not reflecting in account after that my account is locked by responsible gambling team..request to kindly deposit amount and unlock account
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Mr Endijs Bekmanis
10 March 2023
Comment from ca.trustpilot.com
Be absolutely honest iam very upset...I deposited twice but nothing showing on my account ,they took money from my bank but don't show on my betting account.i done review before,I said only good thinks about site but this shocked me
Be absolutely honest iam very upset…I deposited twice but nothing showing on my account ,they took money from my bank but don’t show on my betting account.i done review before,I said only good thinks about site but this shocked me
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Colin Debakker
10 March 2023
Comment from ca.trustpilot.com
My response to their denial of a second bonus I qualified for under their own written rules: “Slow customer service. Convoluted and misleading bonus structure. I’ve been negated two bonuses over the most obscure rules. Bonuses that generally are less then ten dollars. After waiting 10-30 minutes to reach a customer service rep. They are slow and combative with their reply’s. I’ve been sports better for over 20 years and despite really liking Betway a software I will be leaving the site over what any apt CR again could have fixed in an instant Moreover I will be reviewing this site negatively on as many review sites possible. Withholding things promised is bad business. Big sites like this need to be held accountable for bad business.” Months later still haven’t received my deposit. 20 person line up in customer service. I’ve played roughly 30 sports betting apps and this is easily the worstNo back house support. 9days without my deposit no response from the websitr
My response to their denial of a second bonus I qualified for under their own written rules: “Slow customer service. Convoluted and misleading bonus structure. I’ve been negated two bonuses over the most obscure rules. Bonuses that generally are less then ten dollars. After waiting 10-30 minutes to reach a customer service rep. They are slow and combative with their reply’s. I’ve been sports better for over 20 years and despite really liking Betway a software I will be leaving the site over what any apt CR again could have fixed in an instant Moreover I will be reviewing this site negatively on as many review sites possible. Withholding things promised is bad business. Big sites like this need to be held accountable for bad business.” Months later still haven’t received my deposit. 20 person line up in customer service. I’ve played roughly 30 sports betting apps and this is easily the worstNo back house support. 9days without my deposit no response from the websitr
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Balaji T
10 March 2023
Comment from ca.trustpilot.com
Worst customer service they will take more then 2days to show balance in your Betway even after depositing Never experienced as such customer service Trying to contact from 3days daily we need to wait for 4-5 hrs but they will not connect to us after waiting for so long also at last moment it shows as agents are busy try later should never try this service
Worst customer service they will take more then 2days to show balance in your Betway even after depositing Never experienced as such customer service Trying to contact from 3days daily we need to wait for 4-5 hrs but they will not connect to us after waiting for so long also at last moment it shows as agents are busy try later should never try this service
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kritarrth Gupta
10 March 2023
Comment from ca.trustpilot.com
Betway live chat service is really bad! Its a shame that such a reputed company, have such a bad service! It nearly takes 5 to 6 hours to get a response on the live chat box and by chance your system goes into sleep mode, all that waiting goes down the drain
Betway live chat service is really bad! Its a shame that such a reputed company, have such a bad service! It nearly takes 5 to 6 hours to get a response on the live chat box and by chance your system goes into sleep mode, all that waiting goes down the drain
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Austin Brown
10 March 2023
Comment from ca.trustpilot.com
My overall experience with Betway has been pretty good for the most part. Lots of sports bets, games, bonuses, etc..ButRan into an issue earlier this week. Placed a $1725 CAN withdrawal on the 5th. 5 days later and nothing. Locked account so I can’t check to see if account needs more for verification or if funds are processing properly.Very worrisome when we’re talking a couple grand and you’re locked out of your account due to “account review”Never had an issue like this before with them, but after reading all these reviews looks like this happens quite a bit. I feel like a lot of these issues would be resolved much much quicker if there was a phone number to call to get the situation sorted. Emailing to get bot responses seems to go no where. With that being said, I was assured today on Live Chat that I will 100% get my money back once the review is complete. I will continue updating as we go along. Fingers crossed for an e-transfer with my money tomorrow !!Let’s make this happen Betway!!
My overall experience with Betway has been pretty good for the most part. Lots of sports bets, games, bonuses, etc..ButRan into an issue earlier this week. Placed a $1725 CAN withdrawal on the 5th. 5 days later and nothing. Locked account so I can’t check to see if account needs more for verification or if funds are processing properly.Very worrisome when we’re talking a couple grand and you’re locked out of your account due to “account review”Never had an issue like this before with them, but after reading all these reviews looks like this happens quite a bit. I feel like a lot of these issues would be resolved much much quicker if there was a phone number to call to get the situation sorted. Emailing to get bot responses seems to go no where. With that being said, I was assured today on Live Chat that I will 100% get my money back once the review is complete. I will continue updating as we go along. Fingers crossed for an e-transfer with my money tomorrow !!Let’s make this happen Betway!!
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YASIN BAPU
10 March 2023
Comment from ca.trustpilot.com
MY LAST DEPOSIT AMOUNT RS. 500 NO CREDIT MY WALLET. I EMAIL & TWITTER MSG. CUSTOMER SUPPORT CHAT BUT NO REPLY. Transaction ID : 306878343022 - 9 MAR. 2023 02.46 PM
MY LAST DEPOSIT AMOUNT RS. 500 NO CREDIT MY WALLET. I EMAIL & TWITTER MSG. CUSTOMER SUPPORT CHAT BUT NO REPLY. Transaction ID : 306878343022 – 9 MAR. 2023 02.46 PM
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jay nandani
10 March 2023
Comment from ca.trustpilot.com
My acount got locked and i was informed by chat staff that my acount is suspended by management and they are not authorised to give the reason as to why the acount is suspended. So i asked them about my balance.At first they told me that i will get a call from management and now they are saying that my balance is consficated.
My acount got locked and i was informed by chat staff that my acount is suspended by management and they are not authorised to give the reason as to why the acount is suspended. So i asked them about my balance.At first they told me that i will get a call from management and now they are saying that my balance is consficated.
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mVM
10 March 2023
Comment from ca.trustpilot.com
It is absolutely ridiculous that you are giving the option to receive payment, but when the payment is made, it does reach you, but credit is not given to my Betway account.I have attached the proof for all the paymentsMarch 8 2023 the amount of Rs.1000/- was deducted from my account but not credited to my betway account. This complaint was already lodged with you on the same day but nothing happenedMarch 10 2023 the amount of Rs.2000/- was deducted from my account but not credited to my betway account.March 10 2023 the amount of Rs.500/- was deducted from my account but not credited to my betway account.March 10 2023 the amount of Rs.500/- was deducted from my account but not credited in my betway account.Total Rs.4000/- deducted from my account but not credited. You must give me the credit for this payment immediately.Username: Khandu777
It is absolutely ridiculous that you are giving the option to receive payment, but when the payment is made, it does reach you, but credit is not given to my Betway account.I have attached the proof for all the paymentsMarch 8 2023 the amount of Rs.1000/- was deducted from my account but not credited to my betway account. This complaint was already lodged with you on the same day but nothing happenedMarch 10 2023 the amount of Rs.2000/- was deducted from my account but not credited to my betway account.March 10 2023 the amount of Rs.500/- was deducted from my account but not credited to my betway account.March 10 2023 the amount of Rs.500/- was deducted from my account but not credited in my betway account.Total Rs.4000/- deducted from my account but not credited. You must give me the credit for this payment immediately.Username: Khandu777
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Lokanadha Allaparthi
09 March 2023
Comment from ca.trustpilot.com
Details Of My UPI Bank Deposit Rs 5000 Of February 28th, 2023, Which Hasn't Yet Been Credited To My Account!My Betway Username : alpkumarMy Name : Lokanadha Prabhu Kumar AllaparthiDate / Time Of My UPI Bank Deposit : 28 Feb 2023, 13:14:02Amount : Rs 5,00012 Digit Number Of My UPI Transaction :305913491232UPIAR/305913491232/DR/MUKESH K/NA/mukeshkumar.392Done From My Union Bank Of India savings bank account :xxxxxxxxxxx9041Transaction ID : S13567390(The Rs 5000 went into Mukesh Kumar's HDFC bank account.)Hope the above information regarding my UPI Bank deposit helps the Betway Banking Team to trace my Rs 5,000, and credit into my Betway account : alpkumar at the earliest.Please Note : I was offered a 40% Free Bet Upto Rs 1250 for my deposit which was valid at the time of my deposit. Hope you will credit the Free Bet too into my account.Thank You.Yours Sincerely,Lokanadha
Details Of My UPI Bank Deposit Rs 5000 Of February 28th, 2023, Which Hasn’t Yet Been Credited To My Account!My Betway Username : alpkumarMy Name : Lokanadha Prabhu Kumar AllaparthiDate / Time Of My UPI Bank Deposit : 28 Feb 2023, 13:14:02Amount : Rs 5,00012 Digit Number Of My UPI Transaction :305913491232UPIAR/305913491232/DR/MUKESH K/NA/mukeshkumar.392Done From My Union Bank Of India savings bank account :xxxxxxxxxxx9041Transaction ID : S13567390(The Rs 5000 went into Mukesh Kumar’s HDFC bank account.)Hope the above information regarding my UPI Bank deposit helps the Betway Banking Team to trace my Rs 5,000, and credit into my Betway account : alpkumar at the earliest.Please Note : I was offered a 40% Free Bet Upto Rs 1250 for my deposit which was valid at the time of my deposit. Hope you will credit the Free Bet too into my account.Thank You.Yours Sincerely,Lokanadha
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Jeremy Lansman
09 March 2023
Comment from ca.trustpilot.com
Junk just appeared on my cell phone. I pay Google for an advertisement free on line experience. This was advertising junk.
Junk just appeared on my cell phone. I pay Google for an advertisement free on line experience. This was advertising junk.
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Sumeet
09 March 2023
Comment from ca.trustpilot.com
Dont fall for this scam website. The money gets debited from the bank but does not reflect in betway account. Customer Service is full of scam. I have lost hope of having my 2000 rupees back. Will warn others of this. Will make a youtube video as well so that others are not falling in this trap.
Dont fall for this scam website. The money gets debited from the bank but does not reflect in betway account. Customer Service is full of scam. I have lost hope of having my 2000 rupees back. Will warn others of this. Will make a youtube video as well so that others are not falling in this trap.
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Stephen
09 March 2023
Comment from ca.trustpilot.com
Do not use! Absolute scam of a company. Had absolutely no problem depositing my money and letting me gamble my money but when I won the withdrawal process is an absolute shambles they had to verify my account to withdraw but not to deposit? I’m awaiting a £3000 pay out from 4th March, all correct documents given to them on the 5th, the live chat is even worse, one person will tell you one thing and another something completely different. I’ve complained multiple times heard nothing at all from their so called ‘processing team’ who have been ‘reviewing’ my account for almost a week, I do not for once second think I’ll receive my money but if I can help others to avoid this TERRIBLE site and TERRIBLE service i will do my best, regular user of sky bet and sky bet casinos. Use them not scamwat
Do not use! Absolute scam of a company. Had absolutely no problem depositing my money and letting me gamble my money but when I won the withdrawal process is an absolute shambles they had to verify my account to withdraw but not to deposit? I’m awaiting a £3000 pay out from 4th March, all correct documents given to them on the 5th, the live chat is even worse, one person will tell you one thing and another something completely different. I’ve complained multiple times heard nothing at all from their so called ‘processing team’ who have been ‘reviewing’ my account for almost a week, I do not for once second think I’ll receive my money but if I can help others to avoid this TERRIBLE site and TERRIBLE service i will do my best, regular user of sky bet and sky bet casinos. Use them not scamwat
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Melody
09 March 2023
Comment from ca.trustpilot.com
Followup to previous review....I posted a review a week and a half ago regarding Betway refusing to process my withdrawal. They emailed me back a generic response saying all the required documents on my end have been received, and the withdrawal would be processed shortly....Nothing has happened.My original withdrawal was on JANUARY 30th. This is over 40 days, with little to no communication. They asked for documents, which I provided, then just went silent. A quick look at other reviews shows this is not an isolated incident. I will be filing a complaint with the gaming commission if this is not resolved in a timely manner.
Followup to previous review….I posted a review a week and a half ago regarding Betway refusing to process my withdrawal. They emailed me back a generic response saying all the required documents on my end have been received, and the withdrawal would be processed shortly….Nothing has happened.My original withdrawal was on JANUARY 30th. This is over 40 days, with little to no communication. They asked for documents, which I provided, then just went silent. A quick look at other reviews shows this is not an isolated incident. I will be filing a complaint with the gaming commission if this is not resolved in a timely manner.
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Lutho Bobani
09 March 2023
Comment from ca.trustpilot.com
A star isn’t even deserved for this app. Betway is a scam and they have scammers working for them. I’m convinced it’s run by scammers who work from home. I made a withdrawal and no communication has been made but they communicate to you when you deposit money to play on their casino games. I WANT MY MONEY. Same thing happened to my partner, we’ve put in almost R25 000 on this stupid app and all it does is take take instead of letting us get our rightful winnings. Don’t ever fall for Betway ever again it’s a scam.
A star isn’t even deserved for this app. Betway is a scam and they have scammers working for them. I’m convinced it’s run by scammers who work from home. I made a withdrawal and no communication has been made but they communicate to you when you deposit money to play on their casino games. I WANT MY MONEY. Same thing happened to my partner, we’ve put in almost R25 000 on this stupid app and all it does is take take instead of letting us get our rightful winnings. Don’t ever fall for Betway ever again it’s a scam.
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Jackie
09 March 2023
Comment from ca.trustpilot.com
Used for a few months for bets and recently used for casino, after one week of using casino my account was restricted so I can now no longer able to place a sports or casino bet or deposit cash (I haven’t tried to withdraw yet). The live chat is non existent as you can only talk to a robot that is no help whatsoever, I’ve also emailed the safer gambling and complaints department but received no replies. Also didn’t receive free bet and spins from their current casino offer. A really unhappy customer
Used for a few months for bets and recently used for casino, after one week of using casino my account was restricted so I can now no longer able to place a sports or casino bet or deposit cash (I haven’t tried to withdraw yet). The live chat is non existent as you can only talk to a robot that is no help whatsoever, I’ve also emailed the safer gambling and complaints department but received no replies. Also didn’t receive free bet and spins from their current casino offer. A really unhappy customer
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Sagar Hn
08 March 2023
Comment from ca.trustpilot.com
It's worst website. Please don't play in betway, it's very pathetic service and live chat if you want to connect you have to wait minimum 8 to hours in middle some times live chat will disconnect, past one week i need to raise a deposit query but still not able to connect concerned person...i transferred my money to betway app but still not reflect in my betway account. if you raise query one mail will get like this. (after getting this mail also same problem this is auto generated mail) fraud betway and people also fraud whoever working there.Hi, Sagar.Thanks for your feedback.We’ll contact you as soon as we’re done reviewing your account.Regards,The Betway team
It’s worst website. Please don’t play in betway, it’s very pathetic service and live chat if you want to connect you have to wait minimum 8 to hours in middle some times live chat will disconnect, past one week i need to raise a deposit query but still not able to connect concerned person…i transferred my money to betway app but still not reflect in my betway account. if you raise query one mail will get like this. (after getting this mail also same problem this is auto generated mail) fraud betway and people also fraud whoever working there.Hi, Sagar.Thanks for your feedback.We’ll contact you as soon as we’re done reviewing your account.Regards,The Betway team
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Mary Jane
08 March 2023
Comment from ca.trustpilot.com
Absolutely rubbish do not waste your time nor money. They should call themselves Jewway or Robway or something similar. Not only do they pay you nothing back, but they give no bonuses, free bets or anything. I've put in at least R50k and guess what I have in return. Yip zip. And when you want Customer support you wait hours for a simple reply. I wouldn't even suggest or share this RubbishWay to my worse enemy.. Junk Junk Junk, please JunkWay stay Away... date of experience every time I play this rubbish.
Absolutely rubbish do not waste your time nor money. They should call themselves Jewway or Robway or something similar. Not only do they pay you nothing back, but they give no bonuses, free bets or anything. I’ve put in at least R50k and guess what I have in return. Yip zip. And when you want Customer support you wait hours for a simple reply. I wouldn’t even suggest or share this RubbishWay to my worse enemy.. Junk Junk Junk, please JunkWay stay Away… date of experience every time I play this rubbish.
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Serg
08 March 2023
Comment from ca.trustpilot.com
This is my 2nd time posting a negative review of Betway and I have now contacted the Malta Gambling Authority (MGA). Last time I left a negative review, Betway commented saying that they would review my account. It has now been another week and no progress has been made. Betway is withholding my money and refuses to respond to their customer support email. My account has been suspended and I am unable to withdraw my winnings even after supplying all of the necessary documents that were requested. I will be continuing to work with the MGA until we reach a resolution with Betway.
This is my 2nd time posting a negative review of Betway and I have now contacted the Malta Gambling Authority (MGA). Last time I left a negative review, Betway commented saying that they would review my account. It has now been another week and no progress has been made. Betway is withholding my money and refuses to respond to their customer support email. My account has been suspended and I am unable to withdraw my winnings even after supplying all of the necessary documents that were requested. I will be continuing to work with the MGA until we reach a resolution with Betway.
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Ankit Mishra
07 March 2023
Comment from ca.trustpilot.com
Hi Team i have deposited 5000 INR in my betway account via cards but it is not reflecting in betway account.I had a conversation with support executive and as instructed sending screenshot of payment.Userid-ankitashokAttaching screenshot of paymentPlease look into it.
Hi Team i have deposited 5000 INR in my betway account via cards but it is not reflecting in betway account.I had a conversation with support executive and as instructed sending screenshot of payment.Userid-ankitashokAttaching screenshot of paymentPlease look into it.
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Faith
07 March 2023
Comment from ca.trustpilot.com
I’d even give them a minus rating , they are the worst.I made a deposit on the first of March but it still doesn’t reflect in my account, the money was debited but nothing reflects on their app, and their customer service is the worst
I’d even give them a minus rating , they are the worst.I made a deposit on the first of March but it still doesn’t reflect in my account, the money was debited but nothing reflects on their app, and their customer service is the worst
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Agnieszka
07 March 2023
Comment from ca.trustpilot.com
Such trash and thieves as you have not met as I live. For what have you blocked my account now that I lost 2,000 and wanted to withdraw 400 . I have read about you there is no way out on you only to describe the case and report what gives nothing anyway that you have not yet taken the license. Customer service ... I want to log in takes me to a chat room where I can not enter because I can not log in, email does not work. What kind of company is this?
Such trash and thieves as you have not met as I live. For what have you blocked my account now that I lost 2,000 and wanted to withdraw 400 . I have read about you there is no way out on you only to describe the case and report what gives nothing anyway that you have not yet taken the license. Customer service … I want to log in takes me to a chat room where I can not enter because I can not log in, email does not work. What kind of company is this?
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OrgestBushati
07 March 2023
Comment from ca.trustpilot.com
Everyday one bad Review if they dont…Everyday one bad Review if they dont reactWhat is this company doing ? The first time in my life I won 1050 gbp and make an withdrawal for them and still they have more than 2 weeks that money aren’t on my account ? Is this company worth unable to pay me 1050 gbp ? Im gonna write to state entities about these case because this is not happening only on me and As these company knows how to protect their bussines also gamblers should be protected by the Law . I sware if they don’t bring money on myAccount im gonna spend money to harm these company in different ways .I sware they will have a bad review every single day from me . Give my money Betway . Hope to see these review .My account reference number is :0003335004420
Everyday one bad Review if they dont…Everyday one bad Review if they dont reactWhat is this company doing ? The first time in my life I won 1050 gbp and make an withdrawal for them and still they have more than 2 weeks that money aren’t on my account ? Is this company worth unable to pay me 1050 gbp ? Im gonna write to state entities about these case because this is not happening only on me and As these company knows how to protect their bussines also gamblers should be protected by the Law . I sware if they don’t bring money on myAccount im gonna spend money to harm these company in different ways .I sware they will have a bad review every single day from me . Give my money Betway . Hope to see these review .My account reference number is :0003335004420
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Khan Choudhury
06 March 2023
Comment from ca.trustpilot.com
A female from Betway only called me the other day to discuss the reopening of my account. I then receive an email from these S.H.I.T people telling me they have set a deposit limit of £150. And that my account is now open. I deposit £100 only for these S.H.I.T people to close my account. I then receive an email me telling me I have not met the responsible gambling requirements. What the f.u.c.k is all that about? Why did they not tell me this before I deposited. I have now asked for a subject access request. I want all emails to and from, all telephone calls, and I want this information from the past 4 weeks. Fail to provide me with this information within 28 days? Then these S.H.I.T people will be hearing from the information commissioner's office. I've already emailed a claim to ecogra regarding my £100 deposit. Because I know very well that these S.H.I.T people will try and hold on to my money longer than necessary.
A female from Betway only called me the other day to discuss the reopening of my account. I then receive an email from these S.H.I.T people telling me they have set a deposit limit of £150. And that my account is now open. I deposit £100 only for these S.H.I.T people to close my account. I then receive an email me telling me I have not met the responsible gambling requirements. What the f.u.c.k is all that about? Why did they not tell me this before I deposited. I have now asked for a subject access request. I want all emails to and from, all telephone calls, and I want this information from the past 4 weeks. Fail to provide me with this information within 28 days? Then these S.H.I.T people will be hearing from the information commissioner’s office. I’ve already emailed a claim to ecogra regarding my £100 deposit. Because I know very well that these S.H.I.T people will try and hold on to my money longer than necessary.
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Ian T
06 March 2023
Comment from ca.trustpilot.com
Can't contact customer service through live chat.. 5 hours still no contact.. awaiting a withdrawal 4 days now on a visa direct capable card and a verified account.. worst experience with a betting company I've ever encountered... seen so many complaints i can't help wonder why the gambling commission hasn't gotten involved...
Can’t contact customer service through live chat.. 5 hours still no contact.. awaiting a withdrawal 4 days now on a visa direct capable card and a verified account.. worst experience with a betting company I’ve ever encountered… seen so many complaints i can’t help wonder why the gambling commission hasn’t gotten involved…
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Sagar Hn
06 March 2023
Comment from ca.trustpilot.com
Our agents are currently going that extra mile for someone. You’re currently number 4 in the queue, please hold for the next available agent. Please state your query in the meantimeFraud App and worst people working this company....this token number was showing hours before but still reflecting same n to umber....one small query you have to wait minimum 8 to 10 hours, scam
Our agents are currently going that extra mile for someone. You’re currently number 4 in the queue, please hold for the next available agent. Please state your query in the meantimeFraud App and worst people working this company….this token number was showing hours before but still reflecting same n to umber….one small query you have to wait minimum 8 to 10 hours, scam
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Andrius Birgiolas
05 March 2023
Comment from ca.trustpilot.com
Strange company policy I have been using Betway since the summer. Up until this time in January, there was no problem. From this moment on, strange things started to happen. I ordered a cash payment (950e) at the beginning of February. I sent all the documents as they asked, but I did not receive the payment. A week ago, my account was blocked with all the balance. I contacted live chat (the communication is tragic, it took me 3 days to get hold of their live support agent, and email support was not responding), and when I contacted them, they asked me to send another address document and said that my account was blocked because of this. The document has been sent again, but I have not received any response from them, the account is still blocked, and the payment has not been received either. Everything has been going on for a month. It seems that they can no longer be trusted. Be careful when using this company. It looks like the payment of 950 and about 1000 in the balance (total +- 2000) will be stolen by Betway.
Strange company policy I have been using Betway since the summer. Up until this time in January, there was no problem. From this moment on, strange things started to happen. I ordered a cash payment (950e) at the beginning of February. I sent all the documents as they asked, but I did not receive the payment. A week ago, my account was blocked with all the balance. I contacted live chat (the communication is tragic, it took me 3 days to get hold of their live support agent, and email support was not responding), and when I contacted them, they asked me to send another address document and said that my account was blocked because of this. The document has been sent again, but I have not received any response from them, the account is still blocked, and the payment has not been received either. Everything has been going on for a month. It seems that they can no longer be trusted. Be careful when using this company. It looks like the payment of 950 and about 1000 in the balance (total +- 2000) will be stolen by Betway.
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Beenish Yasir Butt
05 March 2023
Comment from ca.trustpilot.com
Betway is a theif its been 2 months and i cant get my own money back. They dont bother replying or updating. Why you deposit in 2 seconds and withdrawal is 3 month. Shame on you BETWAY.
Betway is a theif its been 2 months and i cant get my own money back. They dont bother replying or updating. Why you deposit in 2 seconds and withdrawal is 3 month. Shame on you BETWAY.
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customer
05 March 2023
Comment from ca.trustpilot.com
Avoid this company at all costs. They are clearly making it difficult to withdraw and optimising cashflow. They have no issue allowing you to deposit but when it comes to withdrawal they will find multiple excuses not to. There communication is diabolical. They don't respond to emails and the phone number is not active or never answered.They are not interested in customer service just winning or or holding onto your cash. This site is a scam. Please avoid at all costs.
Avoid this company at all costs. They are clearly making it difficult to withdraw and optimising cashflow. They have no issue allowing you to deposit but when it comes to withdrawal they will find multiple excuses not to. There communication is diabolical. They don’t respond to emails and the phone number is not active or never answered.They are not interested in customer service just winning or or holding onto your cash. This site is a scam. Please avoid at all costs.
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Nathan Townsend
05 March 2023
Comment from ca.trustpilot.com
Betway glitch out and took 200 from me and support can't help me please be careful they said I did spin but i was in the menu looking for another slot then after 10 seconds it took 200 just like that
Betway glitch out and took 200 from me and support can’t help me please be careful they said I did spin but i was in the menu looking for another slot then after 10 seconds it took 200 just like that
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Michael Rowlands
04 March 2023
Comment from ca.trustpilot.com
Rediculous site to use, stay clear. Qualified for a promotion that I had opted into. Was notified on the site of the qualification, and was told I would recieve said promotion on the following friday. Never got it, and then was told I hadnt met the requirements by an online agent. But I actually had. Complete scam company only after people making deposits and avoiding paying anything out at all. Use other sites if wanting to play slots believe me. No need to contact me betway, had someone "check my account" already. I know what happened and what your site told me on the day I had passed the first casino reward. But your "check" was just calling me a liar.
Rediculous site to use, stay clear. Qualified for a promotion that I had opted into. Was notified on the site of the qualification, and was told I would recieve said promotion on the following friday. Never got it, and then was told I hadnt met the requirements by an online agent. But I actually had. Complete scam company only after people making deposits and avoiding paying anything out at all. Use other sites if wanting to play slots believe me. No need to contact me betway, had someone “check my account” already. I know what happened and what your site told me on the day I had passed the first casino reward. But your “check” was just calling me a liar.
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takla Anthony
04 March 2023
Comment from ca.trustpilot.com
Do not trust this compagny..They sent email saying deposit 50 $ and we will give you 50 % in free bet..They don't .. Contacted support , very very bad support.. they make you wait a longue time .. and they finally say We don't see this in your accountIt happened twice with them..I will delete my account , will never bet with this bad compagny
Do not trust this compagny..They sent email saying deposit 50 $ and we will give you 50 % in free bet..They don’t .. Contacted support , very very bad support.. they make you wait a longue time .. and they finally say We don’t see this in your accountIt happened twice with them..I will delete my account , will never bet with this bad compagny
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Tom
04 March 2023
Comment from ca.trustpilot.com
I recently won some money and on the 26/02/23 I withdrew £300 via card withdrawal. 6 days later and no response on live chat I’ve had to go to twitter support and they finally responding and gave me an ARN number and to speak to my bank. After only a 5 minute wait on the phone to my bank, they confirmed they can’t track ARN numbers and it’s usually the case if they’ve not paid it. I’m disgusted with the service and I just want the money in my account. Sort this out please.
I recently won some money and on the 26/02/23 I withdrew £300 via card withdrawal. 6 days later and no response on live chat I’ve had to go to twitter support and they finally responding and gave me an ARN number and to speak to my bank. After only a 5 minute wait on the phone to my bank, they confirmed they can’t track ARN numbers and it’s usually the case if they’ve not paid it. I’m disgusted with the service and I just want the money in my account. Sort this out please.
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OrgestBushati
04 March 2023
Comment from ca.trustpilot.com
Everyday one bad Review if they dont reactWhat is this company doing ? The first time in my life I won 1050 gbp and make an withdrawal for them and still they have more than 2 weeks that money aren’t on my account ? Is this company worth unable to pay me 1050 gbp ? Im gonna write to state entities about these case because this is not happening only on me and As these company knows how to protect their bussines also gamblers should be protected by the Law . I sware if they don’t bring money on myAccount im gonna spend money to harm these company in different ways .I sware they will have a bad review every single day from me . Give my money Betway . Hope to see these review .
Everyday one bad Review if they dont reactWhat is this company doing ? The first time in my life I won 1050 gbp and make an withdrawal for them and still they have more than 2 weeks that money aren’t on my account ? Is this company worth unable to pay me 1050 gbp ? Im gonna write to state entities about these case because this is not happening only on me and As these company knows how to protect their bussines also gamblers should be protected by the Law . I sware if they don’t bring money on myAccount im gonna spend money to harm these company in different ways .I sware they will have a bad review every single day from me . Give my money Betway . Hope to see these review .
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dec
03 March 2023
Comment from ca.trustpilot.com
absaloutly disgusting cant get in touch with an actual betway employee been useing the prize wheel for the last 8 months with the same result loose even after ive deposited 10 pound for the garenteed prize wheel it makes out i havnt actully put my own money in and constantly wont let me use... AVOID
absaloutly disgusting cant get in touch with an actual betway employee been useing the prize wheel for the last 8 months with the same result loose even after ive deposited 10 pound for the garenteed prize wheel it makes out i havnt actully put my own money in and constantly wont let me use… AVOID
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Rose
03 March 2023
Comment from ca.trustpilot.com
I joined betway online site last deposited monies and whilst playing a slot,I couldn’t play no more,thought it was connection issue so logged out and tried to log in again but says account locked. I have tried ringing all numbers I’ve found online for them and all numbers no longer exist. I have monies in my account I want refunded but can’t access it or speak to customer service. Really bad company
I joined betway online site last deposited monies and whilst playing a slot,I couldn’t play no more,thought it was connection issue so logged out and tried to log in again but says account locked. I have tried ringing all numbers I’ve found online for them and all numbers no longer exist. I have monies in my account I want refunded but can’t access it or speak to customer service. Really bad company
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Melody
02 March 2023
Comment from ca.trustpilot.com
Made 2 withdrawal requests over 1 month ago. I was asked to provide documents, which I did 3 weeks ago now. I have provided proof of identification, bank statements, etc. They have been running around in circles, and have still yet to pay my winnings. Have sent several emails, and have been to livechat.
Made 2 withdrawal requests over 1 month ago. I was asked to provide documents, which I did 3 weeks ago now. I have provided proof of identification, bank statements, etc. They have been running around in circles, and have still yet to pay my winnings. Have sent several emails, and have been to livechat.
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payperhead sportsbook
13 March 2023
Comment from ca.trustpilot.com
The platform's user interface, customer support, and payout procedure are just some of the topics covered in the review. In case you're thinking about using Betway for your betting requirements, this review can be a useful resource.
The platform’s user interface, customer support, and payout procedure are just some of the topics covered in the review. In case you’re thinking about using Betway for your betting requirements, this review can be a useful resource.