Betway PLAYER REVIEWS(4698)
Mst Monowara Begum
02 March 2023
Comment from ca.trustpilot.com
betway lock my account without any reason. they didn't give my withdraw money.when i made withdraw they just hold my withdraw 20 days. after they locked my account. i sent all documents but they just took away my money. i just afraid
Lisa Brownell
02 March 2023
Comment from ca.trustpilot.com
My boyfriend won money over a month ago and has still been waiting for his money, after continuously being told 24-48 to verify documents. Everything has been provided to them and they are refusing to pay money. This has to be one of the worst gambling sites we've ever dealt with.
David Kilburn
02 March 2023
Comment from ca.trustpilot.com
Betway have resolved one issue I had this week but I’m still waiting for a response to reactivate my account. If they could do that it would be brill, thanksDaveyboyk
Jodie
02 March 2023
Comment from ca.trustpilot.com
If I had the choice they wouldn't even get 1 star. I registered on the app 5 days ago and I deposited 20 pound I won 324 pound so I withdrawn 300 pound and I'm still waiting 5 days later, also there is no history of my deposited and no history of me withdrawing, Disgusting App/Site. Please avoid at all costs
sean yates
02 March 2023
Comment from ca.trustpilot.com
My username is shaun1604 ,been using betway for a while now and never had any issues with withdrawing money but this time says paid but nothing in my account and it’s £1300 ,no phone number chat is a bot so hoping il get my money soon ,let’s hope
Kieran Halliday
01 March 2023
Comment from ca.trustpilot.com
So i left a review 2 days ago about my withdrawal i made on the 19th which i’ve not received to which i receive a response from betway and a email, but since then ive still not had my winnings or an update from betway, 10 days and still no winnings,
MATTHEW
01 March 2023
Comment from ca.trustpilot.com
A JOKE, JUST A JOKE... I PLAYED THEIR SO CALLED " PRIZE WHEEL" OVER 200 TIMES. ALWAYS, NOT A SINGLE TIME EXCEPTION, ALWAYS "LOSE". THE WHEEL IS DIVIDED IN 8 SO BASICALLY I GOT 7/8 CHANCES TO GET A PRIZE.NO...NOT A SINGLE TIME OVER 200 TRIES. WHAT A JOKE!! AND DONT TELL ME IT'S ONLY DUE TO LUCK OR LACK OF LUCK IN THIS INSTANCE. IT'S 100% FIXED AND I MIGHT CONTACT THE GAMBLING COMMISSION TO HAVE A LOOK AT IT CAUSE IT'S JUST SO FIXED
Serg
01 March 2023
Comment from ca.trustpilot.com
Abysmal customer service, have been trying to withdraw my money for weeks, I have sent everything requested, ID,POA and a selfie. I have emailed their company multiple times and no response. They have now locked my account while holding my money. No other sportsbook had ever done this to me.
Carley Morrisseau
01 March 2023
Comment from ca.trustpilot.com
E-transfered money which was deposited and not reflected on my account - February 12, 2023 its now March 1st.I have sent proof and was given a 48-hour window for a resolution, I reached out then given another 24 hour window, and now there is no timeline for when my money will be returned or deposited. The response was "At this moment I am unable to advise you on a timeframe"
Craig Patience
01 March 2023
Comment from ca.trustpilot.com
Withdrew money on 19/2/23 & again on 20/2/23. Betway said my money was paid to my bank but it has not shown on my account. I have visited the bank and they have no sign of transfer. I have contacted betway several times and keep getting told the same thing. It’s an absolute disgrace they are not paying their customers. I have lodged a formal complaint through resolver and will wait to see what happens. I would advise everyone not to use betway
customer
28 February 2023
Comment from ca.trustpilot.com
Have been waiting for my winnings for a week now. Says its been paid on my betway account but it is not in my bank account. I keep trying to get in touch with online support but when I get down to "queue no.4" they knock me off and I'm back to the start again. I will never bet with this company again. They are so quick taking money off you but don't want to pay out!!! Extremely disappointed!!!
Louise c c Harrison
28 February 2023
Comment from ca.trustpilot.com
RIGHT CLEARLY THIS SITE IS A SCAM EVERYONE NEEDS TO REPORT THIS SITE TO GAMBLING COMMISSION BECAUSE THERE STEALING PEOPLES MONEY IVE ALSO BEEN WAITING OVER 4 DAYS FOR MY WITHDRAWALS AND GETTING NO RESPONSE TO WHATS GOING ON
Johny Walker
28 February 2023
Comment from ca.trustpilot.com
The bookmaker is a fraud. My username - steiwemau. Advise you to avoid this lousy service. Consultants respond according to templates. They blocked my account, referring to some point of the rules. It's a pity that I read the reviews after I started playing there. They have blocked my account and don't even want to give back my deposit. I will complain about this bookmaker to all services that can affect their license. This is pure fraud. AVOID IT!!!
David Kilburn
28 February 2023
Comment from ca.trustpilot.com
My account was closed this morning but haven’t received my withdrawal money and what’s going to happen to my balance as of last night?
Mathew
28 February 2023
Comment from ca.trustpilot.com
I need help regarding my account, I've been using betway for over five years however I have had funds confiscated for over two years now, I sent proof of address, proof of bank card ownership, I even sent months worth of bank statements as requested.Even tho I have sent everything as requested many times over live chat keep telling me to send them again every single time.I want to withdraw my funds and close my account however they now say they need a new payment method to withdraw to, I gave them that too but no luck. If a manager could get in touch to help I'd appreciate it.
james delaney
27 February 2023
Comment from ca.trustpilot.com
I'm a new customer & trying to clear up a miss payment but can't get in touch with Betway anybody help Betway please contact me !
Kieran Halliday
27 February 2023
Comment from ca.trustpilot.com
i withdrew £900 on the 19th of February and its now the 27th and i still haven’t been paid my winnings, ive never had any problems with betway before and they usually pay my winnings asap, but this has been handled shockingly by them, support email is woeful and useless, and thats only if they get back to you, very unhappy with this, its sad because betway is my choice of casino
chandan boini
27 February 2023
Comment from ca.trustpilot.com
I have deposited 2000 and 5000 INR on 28-Jan-23, 5000 and 5000 on 31-Jan-23 and they still are not credited or refunded back to my account. I have sent out multiple emails and talked to support over live chat. They are not resolving or providing proper response at all. Its been over a month and they still have not resolved my issue. Please help on thisTheir customer service is totally worst
PruDhvi Jakkula
26 February 2023
Comment from ca.trustpilot.com
My username is jarvis43... I deposited an amount of 1000INR on 6 Feb, today is 26 Feb till time not credited my money to my betway account.... I chat with customer support he said we have received ur funds but we never guarantee about processing time, I was like what kind of answer that was ...see betway this is the way u r loosing ur market in India ...i did 1000INR if i make 50K what will be my situation right now...i was following betway since two n half years.....if you are really genuine give my 1000INR back I hope you understand the value of my hard earned money.
michael panganiban
26 February 2023
Comment from ca.trustpilot.com
Before this website is good easy to play when you transfer money after 30 minutes you can see in your account and play now I send money twice didn’t see in my account in Betway you guys are sucks scammers
hombakazi khambule
26 February 2023
Comment from ca.trustpilot.com
I'm very disappointed with your service. I deposited R100.00 on Friday EFT from Absa, the amount is not showing on my account. Yesterday I deposited the same amount to Betway and it still doesn't show.
rishi satyarthi
26 February 2023
Comment from ca.trustpilot.com
I have deposited 500 inr through upi bank transfer bhawan123@hdfcbankName bhawanpreet10 feb I did today 26 feb16days passed but my money not credited in betway accountWhen ever I try to reach customer cre they have no answer do know about any thing and give time frame I can not imagine such a burst and pathetic site running in india people are depositing and get hunt of fraud this is totally farud site totally scam ao avoid this to play
Lisa
26 February 2023
Comment from ca.trustpilot.com
So after leaving a review yesterday, I got a reply also an email, but yet again I reply and I still nothing, is the funds you owe me actully going into my bank at any time soon as it’s been a week!!!!
Alan scobbie
25 February 2023
Comment from ca.trustpilot.com
Deposited money to my Betway account , but not registering , so I’ve tried to contact Betway via email, live chat & customer service phone number which no longer exists. Not the kind of service I was hoping for.
Lisa
25 February 2023
Comment from ca.trustpilot.com
Withdraw of 975 on the 19th and said paid over a week and still no funds, absolute shocking service no one replies back. Sent of documents as requested and ignored… quick enough to email back but still no help, the withdrawal is either coming or not!!!!!
Vicky Seth
25 February 2023
Comment from ca.trustpilot.com
I am Deposit 1500 rupees throw UPI But till time i am not received my money in my betway account.4times i am chat with Betway agents But every time same answer But not solution.Betway customer support i am send mail But not respond.this is my second time.Becareful Dont use this betting app.
brooksey
24 February 2023
Comment from ca.trustpilot.com
Withdrawal still ongoing 4 days later, documents were emailed over 3 days ago. Despite being told 24-48 hours, there is no sign of my withdraw hitting my bank. This is a lot of money won fairly as 100% cash, customer support just say the same thing - no timeframe can be given. Poor service never had this issue with another site.
Graham oman
24 February 2023
Comment from ca.trustpilot.com
Did not receive my winnings , has been 6 days now . Never had a problem with them before to be fair . But no way of contacting them to resolve the issue.
Md Tuemur Ali
23 February 2023
Comment from ca.trustpilot.com
it lock my account without any reason. They do not able to show me any reason. i had a pending withdraw. They also do not give my money. Frist they verified my id card and when i made a withdraw they again want me id and address proof and instant i give that all document. they lock my account without send me any email. And they do not give my withdraw. i did not break any rules. This site just take my money silently without providing me any reason.
S
23 February 2023
Comment from ca.trustpilot.com
Scam no Customer Service nothing no Email they habe big problems.Bonus 12 Euro they dont Book ist since dass and i trink never.Your Chat Robot is nothing.i trink you was is over
Md.Suzn
23 February 2023
Comment from ca.trustpilot.com
i am a new member of betway.This is my frist account. Betway lock my account without any reason. They do not able to show me any reason. i had a pending withdraw. They also do not give my money. Frist they verified my id card and when i made a withdraw they again want me id and address proof and instant i give that all document. After they wait me 19 days. After they suddenly lock my account without send me any email. And they do not give my withdraw. My id card 100% real, i did not break any rules, only one account so where is the problem? Betway just take my money silently without providing me any reason.
eck
23 February 2023
Comment from ca.trustpilot.com
Wish i read these reviews before depositing into these scum, been waiting on winnings for over a week now, these rats need shut down. Reply - i have not recieved any message? Checked everywhere
Kirsty
22 February 2023
Comment from ca.trustpilot.com
It used to be a good site, now it's an absolute scam and does not give you the withdrawals, it tell you it's been paid but it's complete lies!! Avoid this site
Ilse
22 February 2023
Comment from ca.trustpilot.com
Absolutely a disgrace, no feedback on email and live chat is a joke. Struggling to fica my account with no satisfaction at all.Rethink before you start an account or betting with betway.
Steve Marino
22 February 2023
Comment from ca.trustpilot.com
Hi, Ive been Waiting Since December 2022.With a Big Withdrawal from Betway. Ca i have sent all documents required. There is no email contact, no vaild number to call.. and the live chat .. Is a joke. Cause its a robot.. Best thing ever. Final got threw a live agent.. and Claim there waiting for 1 more piece if doci from my bank.. Did that . Yet the Live Agent. Sent me an email Address that does not work.. WOW. Cant get through to anyone. .My Money is being held Hostage.. Yet they have my Winning, My Personal Info.. ect. Im looking for my winnings!!!Steve M.
Rami Reddy A
22 February 2023
Comment from ca.trustpilot.com
I have deposited Deposited:20,000 (UTR: 235096099872) : 16-dec-202210,000 (UTR: 235070219780) : 16-dec-202220,000(UTR: 235013041415) : 16-dec-202220,000(UTR: 236394989740) : 29-dec-2022I have deposited total 70K, already 2 months are completed and sent all proofs still amount not refunded. I have connected live chat 5o times evetime I am getting answer "under review". Please don't play games with customer money. other peoples please don't use betway app to play the game.
Ayan
22 February 2023
Comment from ca.trustpilot.com
IT'S A SCAM. I wanted to give it -10 but 1 star will suffice. 10 digit phone lines, live chat is a bot, false adverting, denial of deposits denial you qualify for promos you signed up for. In my opinion the Gambling Commission should also be looked into for allowing this company to operate and use its name to lull people into a false sense of security as it stamps it's approval by having their name on the company site. I have already complained to Betway via email and I can send the thread, proving everything i put in this review.I'll need a link or email to send this privately
Sumit Bhandari
22 February 2023
Comment from ca.trustpilot.com
Again today after 2201/- which got deducted on 3rd december still i didn’t get the money back yet and today is 18th january,i have provided with prood of deposit and also bank statement for that , Now again my 1005/- got deducted which was done through UPI PAYMENT AND 2001/- was also done UPI ONLY , Where is my money ,many of the agents told different dates that i will receive money , you guys are teally cheaters i want my both the money back 2201/- of 3rd december and 1005/- which is done today and got declineHi cheaters when are you planning to return the money?this msg is of 18th january cheaters2 time my money got deducted and still no update for returning back after giving proof3 december &18th both money are still with you all cheaters
Zahra Munawar
22 February 2023
Comment from ca.trustpilot.com
HiIt is fraudulent company. Please keep away from this betting company otherwise you will lost your money. Do not deposit. You can not withdraw your money once you deposit. Betting commission must cancel their license.
David Cordy
22 February 2023
Comment from ca.trustpilot.com
Over one year now like every other victim of this site,issue,failure to review my funds and leave,they lock you out without warning and heartlessley steal your assets. Promises of returning them after being grilled for documentation that they already received when you joined.the devil goes to church,and these thieves are pure rogues,4 billion plus worth.
Tim Norton
21 February 2023
Comment from ca.trustpilot.com
If I could give 0 stars I would. Horrible services and no communication. Been waiting 12 days to get my withdrawal and still waiting. They refused to refund my funds back to the original method of deposit which legally is what they should and pushed me into choosing a different method. No surprise that I could not manually do it and asked support to change it for me and after sending all the relevant documentation no communication from their side to tell me its done or cannot be done. I had to chase them 4 times a day in the live chat so that I would get half an answer. 12 days later still going about it. They ask me to change the method of withdrawal and the website does not allow me to and its a never ending circle!
Zaki
21 February 2023
Comment from ca.trustpilot.com
Very disappointed, It’s been more than a month my withdrawals pending !!! When you win they never give your money ,,,, please everyone don’t play here it’s scam .
april josephs
21 February 2023
Comment from ca.trustpilot.com
Do not use betway. There is NO customer support. Live chat is a bot - there is no telephone number and no email support - how are the gambling commision even allowing this? They should not be licensed with no contactable support team. Still waiting for my FB to be added and i have no way of telling anybody that it hasnt been
Nathan
21 February 2023
Comment from ca.trustpilot.com
After all the bad reviews was a bit concerned but not had any problems won some money last night withdrew and was in my account just after dinner today, not bad!
Mernagerges
21 February 2023
Comment from ca.trustpilot.com
I can't even request a withdrawal, they never reviewed my documents and I only able to deposit and bet so there are no gain as I can't withdraw it and till now I only lose as they want to lose all balance then verify my account
OrgestBushati
21 February 2023
Comment from ca.trustpilot.com
What is this company doing ? The first time in my life I won 1050 gbp and make an withdrawal for them and still they have more than 2 weeks that money aren’t on my account ? Is this company worth unable to pay me 1050 gbp ? Im gonna write to state entities about these case because this is not happening only on me and As these company knows how to protect their bussines also gamblers should be protected by the Law . I sware if they don’t bring money on myAccount im gonna spend money to harm these company in different ways .I sware they will have a bad review every single day from me . Give my money Betway . Hope to see these review .
Helen Giorgi
20 February 2023
Comment from ca.trustpilot.com
Shocking company, they have been ignoring me since I highlighted as issue with my withdrawal not being paid into my account. They owe me money and just will not respond. You can not talk to anyone - the support bot is only a automated response service and all phone lines in the uk have been closed. Disgraceful, avoid!
YASIN BAPU
20 February 2023
Comment from ca.trustpilot.com
My withdrawal Amount Rs. 5000 (Transaction Date & ID : 277845985 -12 Feb 2023 11.02) is not credited to my account. you said he paid THIS ISSUE LAST 8 DAY BUT NO SOLVE so check & reply. I send my bank statement your email 12 Feb to 20 Feb. so this froud site. NOT PLAY
Chris Kelly
20 February 2023
Comment from ca.trustpilot.com
All other sites instant withdrawals or atleast approved within 4 hours.Approaching 48 hours now and still stuck in commenced which according to the live chat means it's with your processing team? I've had no communication to say if I need to do anything further so I'm stuck in limbo against your own terms which I've read stating within 24 hours with processing team yet I've heard nothing and it's just stuck. It's a joke I'm waiting on 1.6k here and after reading reviews I'm not more skeptical than ever I'm going to retrieve it I mean they're more than happy to let me deposit 250 in one night but not to happy to let me get my return out of it.I will amend this review once I have had satisfactory communication or an outcome but right now they're making it difficult to understand what is going on
OrgestBushati
02 March 2023
Comment from ca.trustpilot.com
Everyday one bad Review if they dont reactWhat is this company doing ? The first time in my life I won 1050 gbp and make an withdrawal for them and still they have more than 2 weeks that money aren’t on my account ? Is this company worth unable to pay me 1050 gbp ? Im gonna write to state entities about these case because this is not happening only on me and As these company knows how to protect their bussines also gamblers should be protected by the Law . I sware if they don’t bring money on myAccount im gonna spend money to harm these company in different ways .I sware they will have a bad review every single day from me . Give my money Betway . Hope to see these review .
Everyday one bad Review if they dont reactWhat is this company doing ? The first time in my life I won 1050 gbp and make an withdrawal for them and still they have more than 2 weeks that money aren’t on my account ? Is this company worth unable to pay me 1050 gbp ? Im gonna write to state entities about these case because this is not happening only on me and As these company knows how to protect their bussines also gamblers should be protected by the Law . I sware if they don’t bring money on myAccount im gonna spend money to harm these company in different ways .I sware they will have a bad review every single day from me . Give my money Betway . Hope to see these review .