Betway PLAYER REVIEWS(4698)
Simon
20 February 2023
Comment from ca.trustpilot.com
Avoid. There is literally no customer service team so, if anything goes wrong, there is absolutely nobody there to resolve your issues. I failed to receive my welcome bonus bets and tried to contact them through the following methods:- Live chat - it's just a robot with no way to talk to a person- Phone - they've disconnected the number- email - they 'don't monitor the inbox'- Twitter - an automated tweet tells you to DM them but it's literally impossible to DM them as it fails every timeThey've clearly sacked the whole team and so I see no reason to use them.
Adam Johnston
19 February 2023
Comment from ca.trustpilot.com
I signed up to Betway on the 18/01/23, my account was verified on the 19thI placed a few bets that won small money. My withdrawal was not processed and I asked for more verification. I sent this promptly and have been ignored so far. This is breaking UKGC regulation 17.1.2.I am warning other gamblers to be careful with this company. I will try to update my dispute resolution and proposed compensation.
Murali
19 February 2023
Comment from ca.trustpilot.com
I have deposited INR15000, 10 days back but still amount is not credited to my betway account.. i sent mail to support team as well still no response. Daily im contacting to support chat as well.. every day im getting response from chat team like " we escalated issue, bankers will look into it", apart from that my issue is not moved furthur. Below are the reference numbers which i got from support mail team. Daily im sending mail to support teams. After posting the issue in Trustpilot they have taken the details from me but still no response from themReference number : 0001826001361
SIMON
19 February 2023
Comment from ca.trustpilot.com
A JOKE... I PLAYED THEIR ALLEGED "PRIZE WHEEL" ? OVER 200 TIMES.ALWAYS, NOT A SINGLE TIME EXCEPTION, ALWAYS "LOSE". THE WHEEL IS DIVIDED IN 8 SO BASICALLY I GOT 7/8 CHANCES TO GET A PRIZE.NO...NOT A SINGLE TIME OVER 200 TRIES. WHAT A JOKE!! AND DONT TELL ME IT'S ONLY DUE TO LUCK OR LACK OF LUCK IN THIS INSTANCE. IT'S 100% FIXED AND I MIGHT CONTACT THE GAMBLING COMMISSION TO HAVE A LOOK AT IT CAUSE IT'S JUST SO FIXED.
Verian Bailie
18 February 2023
Comment from ca.trustpilot.com
This is the worst customer service I’ve ever had absolutely horrible as soon as they fix the mistake I will be closing this account it’s a joke, they say 24/7 available but no response to request. Just as no deposit reflects on the account, it's been hours now. Really disappointed in betway.Another client leaving their business.
Shelly Lupton
18 February 2023
Comment from ca.trustpilot.com
Scam. Takes your money but never good pay outs. Never gave me my match bonus. No human to chat with unless you call. Just seems never win anything and I've deposited a lot will remove myself from this site. I've found another one that pays and I've got to cash out
Sebastian
18 February 2023
Comment from ca.trustpilot.com
I’ve been issues cashing out my bets (withdrawals) Watch out guys this bet platform won’t pay your wins. Worst experience ever with these guys. Ive made a withdrawal request but never send me the password to accept it. After a few tries I’ve asked multiple times to give me the password or to resend it to me but they say they just can’t to anything for me. All they say they can do is to contact payment département to ask them à new transfer… but as long as I don’t receive the password I’ll never be eable to accept my deposit. as result my deposits are now expired and can’t do anything. AVOID THIS APP I’ve lost all I’ve had because now my transfers are expired. Do not trust
Chris
17 February 2023
Comment from ca.trustpilot.com
Shocking website do not go near this bookmaker if you have any other stick with it casino and sports odds are shocking ?
Murali
16 February 2023
Comment from ca.trustpilot.com
I have deposited INR15000, 10 days back but still amount is not credited to my betway account.. i sent mail to support team as well still no response. Daily im contacting to support chat as well.. every day im getting response from chat team like " we escalated issue, bankers will look into it", apart from that my issue is not moved furthur. Below are the reference numbers which i got from support mail team. Daily im sending mail to support teams. After posting the issue in Trustpilot they have taken the details from me but still no response from them Reference number : 0001826001361
Chris Stamoulos
16 February 2023
Comment from ca.trustpilot.com
This is the worst customer service I’ve ever had absolutely horrible as soon as the fix there mistake I will be taking out all of my money and closing this account it’s a joke
sunil challa
16 February 2023
Comment from ca.trustpilot.com
Betway platform everything is ok and good except withdrawal policy it takes around 7 days for withdrawal very bad quality for any betting app
Kate
15 February 2023
Comment from ca.trustpilot.com
Update on my withdrawal that Betway have still not given me! Finally had a email and I not aloud my money unless my bank send them a letter to prove I not received it, I have my statements to show this but won't accept it and my bank can't do such thing, betway have admitted it failed the first time so surly it's there mistake! My bank telling me to tell betway that the ARN no. I given them from betway is saying it never got sent and to ask betway to reinstate it and do again, clearly I can prove I have not got it, but I'm stuck now as my back won't help write a letter and betway been so hard to speak to, my withdrawal was the 3rd of Feb! It's an absolute joke, and nothing is getting solved, and betway you really need to sort your customer's service out its shocking, I won't here from you now for another week by email, I not giving up and I will get my money!!!!!!!!
Chester
15 February 2023
Comment from ca.trustpilot.com
Tried to withdraw over two weeks ago and never received my money. Went on the chatbot and it was not helpful at all. Very disappointed with the service.
Jonny m
15 February 2023
Comment from ca.trustpilot.com
This upsets me everytime I come on here to check if thier still doing it to people,there 1 guy on here 2000 missing from them,after all this time all these people how don't the UKGC get involved is crazy,they sending people bonus offers everyday but you can't even trust your deposits with them and if you win you probably won get,so sad at these times they still doing this to people,and I know none of these are fake reviews as same things happened to me for months
Beenish Yasir Butt
15 February 2023
Comment from ca.trustpilot.com
My funds and held for payment method issue and i have sent document. Theyre not answering any emails every single day i ask for update. While depositing it takes a second snd withdrawing my own money not letting me have it is ridiculous. I need resolution i have worst experience with betway in withdrawing funds. 0003155156214
Jamie Neilson
15 February 2023
Comment from ca.trustpilot.com
Well what can I say Betway have robbed me I have £270 balance ant the have suspended my account can’t get in touch with them we m they are not answering my emails I will be reporting them to gambling commission
Abdullah Rajie
14 February 2023
Comment from ca.trustpilot.com
The company refuses to respond speedingly .no1 comes forth trying to assist you. The games I've been selected has always been more than 5 teams that has won .But the game refuses!!!!!!!!!!!!!!!!to give me the opportunity to cash out....it waits till 1 team looses out of 15 teams selected .
meron sahle
14 February 2023
Comment from ca.trustpilot.com
First locked my account with my money in. Then when I gained access I made 1 deposit and charged me twice. No way of contacting them through email. Only via automated live chat. It has been over 6MONTHS!!
Karn Vats
14 February 2023
Comment from ca.trustpilot.com
I have made a deposit of 20000 the same is not reflected in my account. I sent emails with proof of deposit and receipt sent by betway but unanswered. There live chat shuts down without addressing any issue.
Murali
14 February 2023
Comment from ca.trustpilot.com
I have deposited INR15000, 7 days back but still amount is not credited to my betway account.. i sent mail to support team as well still no response. Daily im contacting to support chat as well.. every day im getting response from chat team like " we escalated issue, bankers will look into it", apart from that my issue is not moved furthur. Below are the reference numbers which i got from support mail team. Daily im sending mail to support teamsaccount Reference Number:0003578005760 deposit Reference Number:0003680000612
chandan boini
14 February 2023
Comment from ca.trustpilot.com
This is my 3rd worst experience with betway. Their support and banking team are really worst. I have multiple deposits which are stuck for more than weeks or even months. They provide the same update everytime when I ask about the resolution. Really frustrated with their services and still I do.
Ava Holmes
14 February 2023
Comment from ca.trustpilot.com
I've been going back and forth with the chat trying withdraw my funds. None of the withdraw platforms on this app is working. I'll never use this app again
Taylor
13 February 2023
Comment from ca.trustpilot.com
Was told to send my documents over after a withdrawl was sent a email saying my withdrawl was done manually then asked to send documents again and was promised to have my withdrawl *first thing * and then told I've got to wait longer again
Deborah
13 February 2023
Comment from ca.trustpilot.com
It's been almost a year that I have been locked out of my acct , with me being locked out so were my funds , I cant see how this is accepted by anyone . You guys just think it's ok to lock someone's acct and not give them there money .. that's stealing . This is a scam do not play.
Random
13 February 2023
Comment from ca.trustpilot.com
4 days ago they told me that they would review my account and contact me.Still not solved, still not hear anything. Just lies from them. Dont play there, they cant be trusted.
Random
13 February 2023
Comment from ca.trustpilot.com
Getting so frustrated now and feel Betway have stole my money. I contacted my bank they gave me instructions to get intouch with net way as they need to resend the withdrawal as it has not reached my bank. Can’t speak to anyone only by email had no response. This is very appalling and I am very angry at the service. I have took this further as I’m not getting anywhere and you have stollen my money. Hoping I will give up well I won’t. Please can u send again so I can upstate my details
Cindy sauve
12 February 2023
Comment from ca.trustpilot.com
I liked some of the games a lot...but then they locked my account and insisted I speak to a responsible gambling customer service person. This is ridiculous! It's pretty much impossible to get a hold of someone over there when you want to but they sure find a way to contact you when they want. I was absolutely insulted. I have been playing on Betway only recently.. previously I played on OLG where they actually rewarded us by making us vip members...and it isn't a perfect system either but they dont lock-out accounts and treat us like 5 year olds. Not everyone has issues with gambling over their means. I found this too be very insulting and I'll be finding a new casino to play at. Here's a tip Betway.... THERE ARE OTHER CASINOS TO PLAY AT!!!! AND THIS COMPLAINT IS AALLLLL OVER THE INTERNET.. YOU DONT SEE THIS WITH OTHER CASINOS... SO MAYBE TAKE THE HINT AND QUIT IT!! THE ONLY THING GOOD ABOUT THIS CASINO IS THE GAMES.. THE CUSTOMER SERVICE IS TERRIBLE AND THEY TREAT YOU LIKE YOUR A CHILD.
Stuart Marsden
11 February 2023
Comment from ca.trustpilot.com
I signed up 2 weeks ago. Made less than 10 bets. Won some and lost some. Took part in the promotions. Now I am banned from them all?! Absolutely ridiculous. What a way to lose customers. What’s the point in offering promotions if you then ban people?! Crazy
Kath Amis
11 February 2023
Comment from ca.trustpilot.com
I joined Betway under a Welcome Promotion: Deposit £10 get £10 free bet. I deposited and followed the instructions but no free bet AND NO WAY to contact them. If I don't get a response I will report them for false advertising!
Kevin Steele
11 February 2023
Comment from ca.trustpilot.com
Locked my account for some reason so I emailed them however got an automated reply saying they no longer read emails. Rang them and got an automated message saying they don’t answer the phone anymore due to COVID-19 (this was February!!). Went on their live chat it said I was next in line however after 25 mins it just cut me off!! Absolute scam!!! DO NOT TRUST
Official_ Boyme
10 February 2023
Comment from ca.trustpilot.com
I have deposited 300$ and i requested withdraw of $450 and $300.Its been 3 days no response i have submitted my documents and all i am in canada since 3.5 years.I dont know why you guys are not doing withdraw fast as deposit.No customer service in canada no phone number no email address to inform nothing. Why dont you contact us through email and say that it will take this much timeWhy in google says 72 hours? Its more than 72 and i didnt got my money plz do something
Akhil
10 February 2023
Comment from ca.trustpilot.com
I have deposited 10000 from my bank deposit is successful but not reflected in betway account.so i contacted customer support they said to wait for 15 working days i waited more days too.later again i contacted them they locked my account for 6 months.even after 6 months also they are not reopening my account worst site this is fraud people are working in this app don't trust this app...
Robert Douglas
10 February 2023
Comment from ca.trustpilot.com
CASINO IS A COMPUTER PROGRAMME FIXED TO PAY OUT NOW N THEN....Sports betting i had an account with these it lasted ONE DAY....I beat the odds bet a horse 11/4 got beat went off around 7/4 only £40 but it musta set alarm bells going as next bet was restricted ????? ALL gambling companies now only want people gambling on things ONLY THEY CAN CONTROL,ie casino....i cant remember exactly when i had account i think it was 2020ish...but if your team look at my name address nottinghamshire theyl find me
PAUL
09 February 2023
Comment from ca.trustpilot.com
A JOKE... I PLAYED OVER 100 TIMES.ALWAYS, NOT A SINGLE TIME EXCEPTION, ALWAYS "LOSE". THE WHEEL IS DIVIDED IN 8 SO BASICALLY I GOT 7/8 CHANCES TO GET A PRIZE.NO...NOT A SINGLE TIME OVER 100 TRIES. WHAT A JOKE!! AND DONT TELL ME IT'S ONLY DUE TO LUCK OR LACK OF LUCK IN THIS INSTANCE. IT'S 100% FIXED AND I MIGHT CONTACT THE GAMBLING COMMISSION TO HAVE A LOOK AT IT CAUSE IT'S JUST SO FIXED.
customer
09 February 2023
Comment from ca.trustpilot.com
I have never seen worse slots in my life.£50 on gold strike bonanza on £1 spins. Won £1. Not even a tease for a bonus.Played Fishing frenzy big catch. Absolutely the same not even one tease. HAVE YOU EVER SEEN FISHING FRENZY NOT TEASE?Disgusting.
Random
09 February 2023
Comment from ca.trustpilot.com
Hopeless service. Been waiting for a withdrawn for 3 1/2 weeks. They told me separate things. But still a new excuse when it doesnt work. Now it is as simple as my email is connected to the wrong user. Why wasnt i told this at the start? Seems like a scam all the site. They doesnt even priority to fix there mistake. This should be solved asap then. Guess it gonna take another week, then a simple excuse again. Dont ever use this service.
Kate
09 February 2023
Comment from ca.trustpilot.com
Hello I would like to make a complaint because I still have not received my withdrawal money it’s very fustrating as the only contact you have is email. It nearly been a week now and no money plus it’s coming up weekend, so it’s going to take even longer to be in my account. I hope you can try resolve this today for me. I sent the relavent documents but there still waiting to be reviewed it says they be in-touch with in 24 hours that is not the case. Just feel very let down, and ignored I’m confused aswell as my other withdrawals have been fine. I just don’t want to wait much longer I could do with the money in my account today not next week. And I will be definitely coming of this site it’s not fair the customer service is appalling
Bgordo
09 February 2023
Comment from ca.trustpilot.com
Tons of games to bet on , great action there . Customer service has been nothing but horrible though . I have asked about a withdrawal for the last 3 weeks and now I’m just being ignored . If it wasn’t for the withdrawal problem it would be one of my favourite websites . The person above who said the web chat above was amazing , I’m guessing it was a Betway employee as I waited on there 3 times and was never answered . There is no link or a private message sent to my email
Rockford
09 February 2023
Comment from ca.trustpilot.com
All you trying to make some extra money on gambling, Betway isn't thee platform. Never play any slot game on betway because they are all rigged. Trust me when I say that no one has ever won big or even something close to decent on betway. The so called 10 million recent winner is not real, just a hoax to draw desperate people. Surely some of you have noticed some funny clitch in their website, placing a bet that gets canceled, weird changes while playing any slot game, and even your money disappearing bit by bit..eg..your money will be a digit short every time you log in and most people don't even recognize this. Betway is a scam
damon lovelace
08 February 2023
Comment from ca.trustpilot.com
Zero customer support. i made an account deposited money, and when i come back to the app my password does not work no matter how many times i reset it. when i contact customer service to refund my 200$ i get no response to my emails. there is no phone number, if you want a betting app use bet 365 as i do now, they have a customer support number online.
ryxn
08 February 2023
Comment from ca.trustpilot.com
This in my opinion was a great bookmaker until i got restricted for no reason? Would advise to stay away unless you want to fall in love with a website and get restricted for no reason, its worse than a heartbreak haha
Nithin Kell Chintu
08 February 2023
Comment from ca.trustpilot.com
I don’t know why is my account locked, they gambling team called me and asked some verification questions and the call got disconnected, Since then I have mailed them 4 times, I used the chat support 6 times and gave the 6 time frames. They said it’s been escalated and you’ll be contacted immediately. I don’t think so it’s helpful at all, bet365 is the best one I have seen so far, their customer service is on point. I have enough with the betway, i know they won’t call me, I think that’s some of their tactics. I am really really disappointed with their support and chat system. Everytime I go to chat they say it’s been escalated and it will be looked up in ASAP but none of that is true. It simply a waste of time. You can do a lot better @betway
Ryan Nicholson
08 February 2023
Comment from ca.trustpilot.com
I been have issues too I have 9200$ dollars being withdrawn and it’s been almost a week now I try to reach out to Betway Support I don’t get anyone. I’m done using betway
Uttam Patra
08 February 2023
Comment from ca.trustpilot.com
Your betway site is fourd site . My deposit amount of Rs 35000/- forfit through your UPI patanar Mr aslok Kumar. Total team is bloudy busterd
Kyle
08 February 2023
Comment from ca.trustpilot.com
Betway has suspended my account and locked me out of my account. It is quite the coincidence that this happens when I go up to $5250 from depositing $425. This company has been great to me until today. I was told by live chat that they would call me however this has not happened.
koga
08 February 2023
Comment from ca.trustpilot.com
Betway is a OBVIOUS sham/scam/rigged/ whatever you want to call it. the prize wheel has 8 sections, I don't think I ever won. I made my account last year, and went on everyday to see if i could win a "free prize", never have won any prize, wheel spin represents their site, everything is fixed. and also, takes 2 minutes to deposit, and week+ to withdraw, this site has fed flags all over it, the gambling commission needs to investigate this site, or are they are getting a piece of the pie so they stay quiet? this site is a joke. I swear they only have prize wheel feature so users login and they can boost there website revenue to they can claim they have "active users" joke joke joke
GA
07 February 2023
Comment from ca.trustpilot.com
They say they have live chat and when you navigate to it they say they will connect with you soon but after 1 hour still nobody. I also communicated with them about my withdrawal and after I updated my withdrawal method they still didn't send me the withdrawal. I then sent another email and didn't even get a reply!!! (This review is 16 days after I sent the last email!). Today I send another email and I get an automated reply that the email support@betway is not monitored anymore??? How am I even supposed to contact support now?
MD FIZUR BISWAS
07 February 2023
Comment from ca.trustpilot.com
They not withdrawal my money over a month . when i ask my withdrawal they only tell your account is review.scam company .
Nathaniel Campbell
07 February 2023
Comment from ca.trustpilot.com
Deposited around £2000 over a week. Ended up with a balance of £2,600. Withdrew it via bank transfer as my card doesn’t accept withdrawals. Account gets locked. Withdrawal not processed nearly a week later. No answers. Want to close account for good and just have my money bank transferred to me, but can’t speak to anyone. Complete joke.
Keshab Acharya
20 February 2023
Comment from ca.trustpilot.com
Betway is big scam they do whatever they want it’s been 2 years they blocked my account but still they don’t unlock don’t play betway they collect your all information and sell to third party betway is not good don’t play (scam betway are service)Just make a useless reason and locked your account if you win big money they blocked your accountI’m really unhappy with this betway better app is bet365 2 scores early payout but betway not scam crazy time scam monopoly scam I saw many videos they scam us. My advice is don’t play betway not good
Betway is big scam they do whatever they want it’s been 2 years they blocked my account but still they don’t unlock don’t play betway they collect your all information and sell to third party betway is not good don’t play (scam betway are service)Just make a useless reason and locked your account if you win big money they blocked your accountI’m really unhappy with this betway better app is bet365 2 scores early payout but betway not scam crazy time scam monopoly scam I saw many videos they scam us. My advice is don’t play betway not good