Betway Review

Betway have had an error with a deposit transaction that led to my £100 deposit request being processed TWICE at exactly the same time. I have £100 a day limit on my account, so their’s no way £200 (all be it 2x £100 transactions) should be attempted at the same time or taken the same day or be allowed to go through.Only £100 reached my Betway account (probably due to my £100 a day limit), so I am now missing £100 which has disappeared into the matrix somewhere until I can speak to someone which is made completely impossible as Betways ‘live chat’ doesn’t have any humans their at all, & I keep going round in circles on their chat with only automatic response options.I have emailed them, & all they’ve done is direct me back to the chat saying I need to speak to someone in live chat, but again, there is no LIVE chat/human chat about it, it’s all just automated options that doesn’t allow me to raise this issue further!Can I please speak to a human ASAP to resolve this & you return the £100 that’s been wrongly taken from my bank & isn’t showing in my Betway account! I’ve currently been robbed, so I trust you can rectify this issue in a prompt manner.Kind regards,Dave

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Reading all the negative reviews I was a bit nervous after making a withdrawal, I withdrew on the 5th and just received funds today, the 7th. Customer service live chat was wonderful! No issues at all

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Stalling processing of my withdrawals. No one contacted me. Only after i used their live chat did they tell me my account has been escalated. They give you no time limit (which is normal). However they claim they will send you an email. I doubt they will as when i requested an email to correspond with it ended up being one that is no longer monitored. Ive experienced this before with another company, its a tactic used to make you give up on claiming your winnings and go away in silence. If they resort to this, i will have to take the evidence from in game screenshots of withdrawals and live chat, and make a formal complaint to the gambling commission.I will update this review when/if they sort my case.

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Once again they fail to reward your free bet. There is no proper way to contact them, there chat bot is useless and no one responds to any emails. You only hear back once they read a bad review.

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What a joke been waiting over 5 days for a withdrawal the customer service is none existent don’t sign up to this dodgy site

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Please dont use this platform, don’t fall for all the advertising they do on different sports tournaments they are the biggest crooks in the industry. I am from India betway has been banned here still they use illegal money laundering from different payment providers and as a customer in India you are not going to get any service money deposited doesn’t get credited customer service takes 7 to 15 hours to connect and they have no courtesy they will flat refuse your claim by saying the deposit failed and wait for 7 days and if you are lucky they will credit it to your account and not refund as they tell you and try again to connect with there service chat and you will spend another 15 hours. I have had instances where if the bet payout on wins is 10₹ when you win they automatically reduce your payout to say7₹ and if you want to know why they will direct you to see there t&c. Please Please don’t use this cheat company of you want to bet online you will be hurt.

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Day 12 no communication whatsoever.. Account locked now can’t contact support. Stole my money and no way to fight them as they only respond through chat. Stay Far far away these people are criminals

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Didn’t honour free bet promotion. Contacted support but not interested in helping. I recommend steering well clear.You see below they have asked me to respond to a message but they haven’t sent one.Trustpilot – please publish this review. They have not sent a message thanksUpdate – a couple of hours after this review was published I received the following…….this should speak for itself…….Hi Bob,We’ve recently reviewed your Betway account and have taken the decision that you will no longer be eligible for any sports promotions.This means that you’ll no longer be eligible for Free Bets, Bonuses, Best Odds Guaranteed or the Betway Prize Wheel.You can continue to bet with us as usual and any promotions you’ve already placed qualifying bets for or Free Bets recently used will not be affected.Our decision is final and will not be overturned, but should you have any questions about any offers you have qualified for then please contact our support team.The Betway Team

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Still all I’m seeing is bad stuff about this site,how isit still happning to people, I don’t get it,why haven’t the UKGC done anything still,I’m getting the match deposit bonus all the time and just about to deposit and give them another chance but checked on this to see there’s still dodgy stuff happning to people, and Betway when you say check my private messages what you mean?where?I can’t see anything. And what happened to your prize wheel thing haha I’ve gone on it everyday just to see if its changed but no bul it must be 7 months in a row everyday landing on the lose part haha

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so after getting an enail claiming i coukd re withdraw the money and i just needed to go on the withdraw sectionafter seeing 40pounds was not there and i could actually bot withdraw again i tries to email but was met by radio silence. corrupt

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SCAM ALERTPLEASE DON’T USE THIS WEBSITE IS COMPLETELY FRAUD THEY BLOCK YOU IF YOU WIN AND YOU WON’T GET ANYTHING BACK, EVEN YOUR OWN MONEY

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Still no resolution no communication.. 100 percent pure fraud. Do not deposit one cent into this criminal enterprise. Locked out of my account for a month now can’t reach out to them brutal brutal service 1p

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im owed 40 pounds. have no idea how to contact you my account name is sjw123777. very nasty website easilly manipulating people. i want my money

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Bro don’t play,it’s fraud website.if you won huge amount like 5k or 10 k .they simply block your account.if you are lost huge amount you are valuable customer.please don’t play .some time you deposit 10 k or huge amount they did not deposit.simple they blocked your account

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I didn’t receive my free bet in relation to the new customer offer, they should shutdown their “live chat” service as it’s not live chat at all… tried to contact a person on there several times, never anyone there. The help section didn’t answer my question, I went around in circles several times when trying to use the automated support, no option to speak to a person, awful service.

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Playing at this website is always a major disappointment. The worst place to play slots. Worst return rate ive seen anywhere. Youre better off at Jackpot City or Luxury Casino. If you like online slots, dont bother playing here. You wont win. Trust reviews. Betway has a good sportsbook but the slots are a scam.

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I have been with Betway for around 3 years betting quite regularly. Throughout my time with Betway, I have received next to nothing in rewards for being a long standing customer. Limited bonuses and free bets, the only real offer is for those that bet £25 a week on accumulators. I must have spent similar on a number of occasions on other products and received nothing.Contacted customer service to ask about possibility of promotions for long standing customers and got immediately shut down saying that I had to follow terms and conditions of offers. No offer of resolution and therefore decided to close my account with immediate effect.3 years and about 3 free bets in that time. Prize wheel gives you nothing at all either. Span about 50 times and 0 wins. Really suggest other sites that reward you for your length of time with them (eg William hill as a great example) Avoid unless you don’t want any rewards and an outdated app with poor customer service.

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I NEVER had problems with depositing money but now they aren’t letting me track my withdrawal that I made. This is ridiculous, they made me “set a new password” which I did and then still says “password incorrect”. This is absolutely not okay. Please help me get MY money Betway . username Donaldduck49. Why can’t you make the withdrawal process just as easy as the deposit??! Scam??!?Edit: I did get let back into my account after having to reset my password (weird that has to happen after I make a withdrawal but no other times) I really appreciate your response thank you

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Very slow at paying out. Also if you up your spending limit (as we all know when you are reaching your limit every site just eats the remainder as it understands you cannot put any more in) also this particular site doesn’t send any notification and restricts your spending limit. They say responsible gambling – what’s responsible about restricting an approved limit, for their own gain – nothing to do with being responsible for players! and this is a new fix across all casino sites to allow them to extract the most from you. Shame on the industry

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Slots were paying for first couple of weeks, now it’s just eating my money and teasing with bonus. No wins at all. Fortune wheel spin is also a joke. Loose every time. Been playing for years but this is the worst experience. Avoid!

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A JOKE… I PLAYED THEIR PRIZE WHEEL OVER 100 TIMES.ALWAYS, NOT A SINGLE TIME EXCEPTION, ALWAYS “LOSE”. THE WHEEL IS DIVIDED IN 8 SO BASICALLY I GOT 7/8 CHANCES TO GET A PRIZE.NO…NOT A SINGLE TIME OVER 100 TRIES. WHAT A JOKE!! AND DONT TELL ME IT’S ONLY DUE TO LUCK OR LACK OF LUCK IN THIS INSTANCE. IT’S 100% FIXED AND I MIGHT CONTACT THE GAMBLING COMMISSION TO HAVE A LOOK AT IT CAUSE IT’S JUST IMPOSSIBLE.

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Do nottt register in this site neveeeer i have made a withdrawal and never received. every week they send me email to upload the same documents i am tired from this scam site they want only to make deposis but not withdrawal. Stay away from this site

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I was making a withdrawal of €400 while it was in the process in my account Orialdo.. they closed my account… I don’t know where my €400 went, but they always say we will contact you, but nothing happens… I will take them to court because that’s how you can we give solutions

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The Slots here are terrible. And the app constantly stops working saying it can’t connect. In the time I’ve been with this company I’ve managed one withdrawal.

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Hi I’m wondering if anyone can help me out. I’ve tried to contact betway through live chat to no avail and there isn’t a customer service number etc. I’ve made a withdrawal on Friday and I have two green ticks the one green tick is submitted and the second tick says processing commenced. What does that mean. Reason for me asking is because I come online to see how to contact customer service etc. And the amount of bad comments I’ve read is untrue and it’s making me worry. All weekend I’ve been worrying since seeing these comments. And today I thought by 5pm it should be processed. Is this normal? When will it be processed. Or is this site a scam like your all saying? I hope not as I enjoy playing ok betway it’s easy to use etc. They always send me emails with promotions and emails saying to stay in control etc. I hope I’m not going to be scammed!

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Crap betting site which always misses paying out free bets.Missing a £25 free bet for a £50 deposit and bet as well as a £10 free bet from their horse racing ‘first and last promotion’.

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I opened an account in Nov 20 to bet on UK horse racing and duly placed two £50 bets. The odds tumbled significantly after I placed my bet. I then noticed that before it had run my account had been restricted to a maximum on any race o just over £4.Despite the horse being backed off the boards it lost. I posted an honest review on here and despite being courteous I have now noticed my account has been closed. If you want a proper bet I suggest you use Bet365 for fixed odds, multiples and cashout or Betfair Exchange for large bets. Betway are clearly charlatans. I have studied their rules and they are unfair particularly terms 7. Anyone owes money should issue Court proceedings via a moneyclaim. If you have a case and are honest and persevere you will win and get your money. Good luck and shame on Betway how shouldn’t be allowed to sponsor horse racing.

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They’re scammers, if you haven’t already don’t bother putting your money in and if you have take it out asap. Th eh locked my account in august without telling me why then asked me for id and proof of address until January despite the fact I gave them multiple of each and now they’re saying I can have my account back but all my bets are void. I had at least five active bets in there and most my money on that account was in bets, there is no point in giving me my account back to not give me my bets. The agreement was not for me to put in money and get nothing in return, the agreement is I place my bet and if the bet is correct than I get money. As a billion dollar company that’s completely shameless that you are willing to just void my bet and give me no reason as to why and then not even offer me any form of compensation, if my bets have to be voided than I should be given the money as If they had hit.

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WHAT KIND OF A FRADULAENT SCHEME IS BETWAY RUNNING? DEPOSITS INTO BETWAY ACCOUNT? NO PROBLEM. PREVIOUS WITHDRAWALS? NO PROBLEM. $5.4K WITHDRAWAL? BIG PROBLEM. OPERATIONS REVIEW. LOCKED ACCOUNT. WHAT A BUNCH OF SHADY FRAUDSTERS. DISGUSTING. ABSOLUTELY DISGUSTING.PLEASE RESOLVE THIS ISSUE BETWAY. THERE WAS NO ISSUE WITH ALL DEPOSITS & WITHDRAWALS TO DATE. WHY NOW? MONTHS AFTER WITH NO ISSUE. WHY NOW? PLEASE FIX.

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Tried to withdrawal $3k with e transfer 2 weeks ago and have heard nothing back. No email no security password, nothing. I can’t even find a customer service phone number? Please help if anyone knows how to get their money. I hope Betway sees this and helps me.

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Horrible, if you live in Ontario stay away, they ask your credentials every week to eventually block your account and funds, They have absolutely no customer service. They never acceot cash out. Horrible.

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Absolutely shocking experience they claim the welcome offer was already claimed at my house. I was told i have another account, when I told them to give me the username they backtracked and said it was already claimed at my address. It’s my first time opening an account and maybe because some randomer lived at this address over 5-10 years ago I am not getting the welcome offer. I bet £30 and didn’t get the £30 freebet. They are OK to tell me that a person has claimed the offer at my address but could not provide me details. This seems a scam, also common sense should be used, I moved to this address on rent and you are not honouring the promotion on the basis another person lives here and claimed the offer. How was I to know another person claimed some offer years ago. Not to mention they gave me the option to choose the welcome offer when i signed up. Surely if I wasn’t eligible why then give me the option to choose the offer. Simply a joke

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Some slot games doesn’t open and some malfunctioning. Games are under maintenance for hours. This crap. I won’t recommend this online betting casino to anyone. I’m done with them. I’d rather stay with Lottostar. Best online casino platform ever.

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Withdrawn funds , nothing arrived in bank , all contact information not available , very wary of this site .Will be speaking to the ombudsman.

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I registered and didnt receive my guaranteed deposit bonus. I was playing a game where I won R2365.00 when a message popped up saying they were having technical difficulties in communicating with my wallet. When they came back on line I had lost my winnings.I have sent messages via the chat and NO Response.From 27th you will be playing and all of a sudden – NO CONNECTION TO SERVER and you loose your money. Been the same way the whole of the 28th.

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Opened an account deposited money and it’s locked me out I can’t get help from anyone no telephone number no email I want my full deposited money back

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User name joseph0505 am still waiting for my winnings of £320 that’s been nearly two months, for no reason my account is closed emailed you several times with no reply , this is the far worst gambling site ever I just want what rightfully mine please pay my money, or I will get in touch with trading standard to look into this site , I have seen some very bad reviews wish I had seen this before I registered and played. WHERES MY MONEY

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I have deposit 2000 still it’s not showing in my betway account they have raised querie to betway banking department still it’s not been resolved it’s been a month now.

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!!!FRAUD ALERT!!!This company is absolute scammer. If you have winnings they’re going to lock your account, take you ages to contact them, send a bunch of documents and after all “according to terms and conditions” get 0 money back, even your deposits!!! There are so many other legitimate websites such as Bet365 that you guys can use so DON’T USE Betway if you’re considering opening an account!!!

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Depositing using a credit card wont show Betway’s name on the vendor, instead – it will show as a different random names under a different random business type. When you complained about the deposit that does not reflect into your bank account – you will be told that the the deposit were declined even if the transaction went through. Then they will ask for a proof of transaction that it went through, but sad to say, you dont have a proof because betway uses a random vendor name with random business type on your credit card transaction.

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Betway’s customer support is nonexistent. I asked to have my account deleted about 2 weeks ago and no one has reached out or contacted me regarding my request. The live chat is useless, never get any response. It’s obvious that they don’t care about their customers due to all the traffic they get.

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So I’ve self excluded from all sites a few days ago with gamstop just had an email off these crooks saying they tried to process my withdrawl to my card but it won’t go through absolute joke it’s telling me to log in and change my withdrawl option knowing damn well I can’t log on as I’m self excluded there’s no contact number no live chat and no email support I’ve had my balance of 5 other sites no problems with the same card I used with these yet they can’t process it

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Betway offers many promotions but to actually get half of them you have to ask help which takes at least an hour. Also they suck you in by making you think you’ve done the right things to get the promo but there’s truck loads of fine print. Most sites I’ve won on not betway… I don’t know anyone that has. No interest in improving service to retain customers…. I almost find it disturbing that a company making ship loads of $ can’t fix these basic things. Do not use this site the crooks at the top are laughing in your face if you do.

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I’ve been playing awhile n I win alot more on loto quebec than bet way. I never get the bonus or free spins n I play alot per day

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I’ve tried to withdraw money from my account for 5 months now and I still do not have it. I tried the chat line 15 times I eventually got a number to call (1-877-811-2604). After calling the number 3 times the number no longer is in service. I’ve sent 4 emails all I get is ”we no longer actively monitor this inbox”. This was after one day. So my question is how do you contact Betway to get your money!?!? Or talk to customer service? The Live chat doesn’t work.

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Trying to get hold of customer services is impossible. Live chat is not live chat, it’s automated.I was 3rd on the leaderboard for the Slingo Promotion 2 days ago. £3000 prize. The competition ends on Saturday. All of a sudden, promotions aren’t working and the same page is being shown over and over again so I cannot view the leaderboard to see my position.I have tried to contact. All the Slingo Games I have been playing since have been “timing out” or stopping with error messages showing.I doubt very much I will get to the bottom of this but I have screenshots of everything so I will be going to the Gambling Commission and Ombudsmen.

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Really like this casino. Had a couple of decent wins on the slots and payouts are a bit slow but they pay out in the end. Would definitely recommend.

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Placed a $1.80 bet on Money Drop live, on a case. The min bet was $2.00. The bet was not accepted as the bet size was did not meet requirements. But the $1.80 did not return to my balance. After complaining in chat to get the attention from live support, another player told me to kiss my $1.80 goodbye as the the same thing happened to him and Betway ignored his complaint.Sure enough after contacting Betway support, they did not investigate where the money went, and without a session ID which I could not get from my history because the bet was cancelled and nothing was in my bet history, they ended the chat.I tried 2 more times with Betway support to no avail and have given up on my money. Be careful everyone.

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Hi cheaters Cheaters are not even replying me on mail,may i know why cheaters?my total money 2201/- and 1005/-you guys are real cheaters inspite if guvung proof of deposit now no reply

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I would advise avoiding the blackjack tables at this casino, as it seems that they are not operating honestly. I personally had better luck playing poker and bingo at this casino. There have also been many negative reviews regarding their casino operations. It’s ultimately up to you, but be aware that there are issues with their casino. Good luck in your future gambling endeavors. SCUM

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