Betway PLAYER REVIEWS(4701)
CANUCK_O X
30 December 2022
Comment from ca.trustpilot.com
This is by far the worst customer service I have ever experienced I have been trying for 3 days now to get in contact with someone as to why my funds weren't added back into my account when a single bet I made was voided. You try calling the phone number, and it says it's no longer in service. How the hell do you put a phone number on your site but not have it in service. Every time I go into live chat trying to speak with someone I get put into a queue and I've sat in it for over 12hrs. I've manage to get down to number 1 but I have never been able to actually speak to someone. DO NOT USE THIS SITE. They're nothing but a bunch of crooks that like to take your money but don't give any help when you have issues with their site. Absolute worst gambling site I have ever used.
Toogie
30 December 2022
Comment from ca.trustpilot.com
The contact phone number is no longer in service and the live chat has a wait of over one hour and then you get disconnected without speaking to an agent. You cannot get anything resolved and your bonus bet tokens for Sports will never load. This site is a sham I do not recommend it
MRSAEEDSHAKIR
30 December 2022
Comment from ca.trustpilot.com
Signed up on 21st Dec and deposited £100 through Paypal the money did not credit my player acc but has gone out of my bank.Live Chat - confirmed that the payment was pending at their end and asked me to email a screen shot which I did, since then I have not had a reply and Live Chat defaults to their annoying pointless robot assistant. I have asked the bank to investigate !!! Sort it out Betway !!
dhananjaya gopi
30 December 2022
Comment from ca.trustpilot.com
I had deposited an amount of rs. 7900 on 01/12/2022 till now it didn't get back to my betway account .. I had reported betway and provided the transaction I'd also and bank statement also to them .. till now I didn't get back my deposited amount back to my betway ... The betway is not at all serving better to their trustful customers iam one of the long and trustful customer to betway ... I need my deposit back to continue in betway Account I'd : dhananjaya66Phone pay Trasaction id :T2212012237171371072473Utr Id :233587863780... What else I need to provide to them I'm tired please betway give me my deposit money back
Andy khalaf
30 December 2022
Comment from ca.trustpilot.com
I withdrew £320 on 26th December and am still awaiting for the funds to reach my bank account, been in touch 4 times by email and no reply, been in touch by web chat 4 times and they say they will look into it, am still waiting for what rightfully mine, hope to hear from them soon
David
30 December 2022
Comment from ca.trustpilot.com
Well I go into day 8 still waiting to be refunded my deposit which I was told was unsuccessful. Been taken from my bank tho and guess what not been refunded. Get told there finance team are working around the clock to solve the issue and to wait for feedback 8 DAYS! 8 DAYS AND THE ONLY TIME I GET FEEDBACK IS WHEN I MYSELF GET BACK IN TOUCH FOR ANSWERS Betway this is a disgrace
Emile
29 December 2022
Comment from ca.trustpilot.com
Hello,I won a bet on the 2d of December and after more than 25 days, I still did not get my money.They said I had to change the withdrawal method as I first used the card I used to make the transfer to pay my bet. I then communicated my id and my bank statement (which is not legal) and nothing was done.I am in contact with the chat every day.Emails are not read, commitments taken into the chat are not respected. Should I take legal actions????My username is mrtazeroualti
donna dunnett
29 December 2022
Comment from ca.trustpilot.com
On Dec 23,2022 I had 3 separate withdrawl requests totalling 370.00. I was gaming on betway.com while visiting family in another province..that is I live in ontario canada but visiting nova scotia Canada. I recieved email stating there were issues with withdraw request even though times prior I always used interac e transfer and none of my info has changed interns of mail or bank acct. Following this and way too many times waiting on live chat as my account is now locked and after speaking to several chat agents I get the response they are escalating the query. This was suppose to happen late last week and as of yesterday I recieved same response and no resolution or my money. My account remains locked and they don't have any alternate contacts as emailing them is useless. I want my cash!
Jacob Bergeron
29 December 2022
Comment from ca.trustpilot.com
What a foolish business move. You are unable to ask for their assistance. Don't go up to them. Send For Tune Group LLC the whole of your investment . Dealing with them, as I have, will undoubtedly be very beneficial to you because they are the best.
Graham Miller
29 December 2022
Comment from ca.trustpilot.com
No customer support!!!Forgot login details, forgot login details does not send an email to reset.Phone number just hangs up and blames Covid 19.Live chat involves talking to a useless robot that doesn’t help.
bahjat
29 December 2022
Comment from ca.trustpilot.com
They have the worse automated live-chat known to man! I ask it a question, it gives me a random answer and then it just asks was this helpful "Yes" or "Go back". You've just given me incorrect information. Ofcourse it was not helpful. You cannot talk to a real person anywhere
Golden
29 December 2022
Comment from ca.trustpilot.com
Betway is a scam . Please avoid them. I won a total of $400, withdrew $300 while leaving $100 to rebet. The withdrawal eventually came into my account but missing $100. I spoke to a rep named Ricardo who is suggesting that I owe Betway a debt due to cancelled transactions. Why on earth will i cancel a transaction intended to be withdrawn into my account . There is no proof of that and this was the message on the app with withdrawal ID number and date 27 Dec 2022 05:12273363527There is no physical way to cancel a pending transaction with any bank app and they know this. Why did I receive only $200 of $300?
Piku Piku
28 December 2022
Comment from ca.trustpilot.com
I make deposit of 507 rs but they are telling that I send money another one and I also send my all deposit proof but still now no reply from betway side totally waste of time in this website
Vinay Kumar A R
28 December 2022
Comment from ca.trustpilot.com
I made a deposited amount 1000rs 3 times through UPI banking 1 week ago but the amount is not credited yet I contact their costumer care and made me wait for 2 hours and they are saying they can't found the transaction and ask me proof I also sent the proof but their is nothing I waited for long and complaint please resolve my issue
Clive Coventry
28 December 2022
Comment from ca.trustpilot.com
Where is my money? I have 400.50 to withdraw and it’s disappeared! I deposited 100 pounds it’s gone!!! I will have to go through trading standards as it’s theft! My username is clivecov92 I want my money back!!
Palle ramesh
28 December 2022
Comment from ca.trustpilot.com
My deposit 5000 still not credited I am upload in 2022 and now 2023 also coming still not credited this is very shame you dont have to power to run website then close that why mental harassment to costumers
Darren Angela Speight
28 December 2022
Comment from ca.trustpilot.com
Yes yet another online casino using rigged rng slots . Please avoid giving your money to these corrupt greedy people they deserve nothing . These slots are 100percent rigged. Let’s not forget Betway paid a £408,000 fine this year for advertising issues involving children . They will not get another penny from me
Megha
28 December 2022
Comment from ca.trustpilot.com
HORRIBLE! I MEAN HORRIBLE!I’m owed 10000 INR and they claimed to have “paid it”. I called all my bank accounts and asked if there’s any pending transactions or anything that’s being held back and none.They don’t respond to emails, they give you no reassurance and trust me, it’s the hardest thing getting your money.I lost thousands and when I finally withdraw my money I don’t get it.On a daily basis I connect with there customer chat and twitter support team and they just ask me to wait as operational team and payment team is working and my issue is in queue, it's been about one month and still no resolution. HORRIBLE
balachandran support
28 December 2022
Comment from ca.trustpilot.com
Your Account Reference Number:0001754004999I have tired on betway, I think they are not giving my withdraw money I have withdraw 12th December still it's not credited I don't know what to do needful Hi G Balachandran,Account: Balachandran867This is to inform you that we’ve settled your outstanding NetBanking returns with your most recent withdrawal of ₹ 50 000.Your current outstanding NetBanking returns are ₹ 0.00.To avoid further returns, we suggest you check out our FAQ page for other depositing options available to you.I think they are cheating on me
Matt
27 December 2022
Comment from ca.trustpilot.com
Hi I am Monkey121179 I went to log in today amd says I am self excluded but I have not done any such a thing I have tried all methods on contact and nothing back I still have money on my account
Mate Punčikar
27 December 2022
Comment from ca.trustpilot.com
Hello, Dont bet on Betway, they locked my account becouse they say i didnt send good proof of adress. I have tried multiple times to send diferent proofs and nothing. I have there 300€ for withdraw and now i cant even log in. They are thieves, i have friends who also have problems with them. DONT BET THERE!!!
balachandran support
26 December 2022
Comment from ca.trustpilot.com
Withdraw issues no one can respond It's very poor service & support I have withdraw my money on 12th December still I didn't get my account They said we are settled ur outstanding return but still I didn't get my moneyThen whom ask.....????And customer service is very worst supporting I think this is cheating on people's
Jyotiranjan Das
26 December 2022
Comment from ca.trustpilot.com
I Have Deposite INR 1600 ON DATED 10 NOVEMBER 2022 THE DEPOSIT NOT CREDITED TO MY WALLET TILL NOW I TALK WITH COUSTOMER SERVICES THEY TELL YOUR QUERY IS SLOVE AS SOON AS POSIBLE LATS CONVERSITION DATE WITH COUSTOMER SERVICE IS 23 DECEMBER 2022 BUT NO SOLUTION ONLY FAKE EMAIL SEND BY BETWAY EMIL SERIVCE VERY BAD SERVICE IF YOU NOT RETURN MY MONEY U CAN TELL ME WHY YOUR SERVICE BOY TELL ME YOUR MONEY IS CREDITED TOO WALLET UTS TAKE MORE THEN 46 DAYS
Hatebedvay
26 December 2022
Comment from ca.trustpilot.com
Prize wheel on betway...well what can I say except that it's proper fixed. So you spin the wheel, you've got 7 chances out of 8 to win something and 1 chance to fall on "lose". Well I played about a hundred times and guess what? I always "lose". What a joke hahaha ? what are the probabilities if it's not fixed? Complete cwap company.
Amit Rane
26 December 2022
Comment from ca.trustpilot.com
21 sept amt 500 deposit deducted successfully not comes in betway n they also know very well all proof given they always say same thing out banker professor is working with high priority or urgency plz wait for some time for feedback n now it's 100 days completed what means high priority urgency
Атанас Колипатков
26 December 2022
Comment from ca.trustpilot.com
What a failed business venture. You are unable to enlist their assistance. Avoid participating in this activity. Send all your funds to For- tune- Group- LLC-. You will undoubtedly gain tremendously, investing with them like I have over the years.
Abdulwahid Hatimy
26 December 2022
Comment from ca.trustpilot.com
HORRIBLE! I MEAN HORRIBLE!I’m owed $3925 and they claimed to have “paid it”. I called all my bank accounts and asked if there’s any pending transactions or anything that’s being held back and none. They don’t respond to emails, they give you no reassurance and trust me, it’s the hardest thing getting your money. I lost thousands and when I finally withdraw my money I don’t get it. HORRIBLE
Kaz
25 December 2022
Comment from ca.trustpilot.com
Deposit, deposit, deposit not possible to actually win anything on this site or will give you a small win to start then take it straight back. Not had a win to be able to withdraw but judging by the other reviews wouldn’t be able to withdraw if I did!
Keiron Lemar
25 December 2022
Comment from ca.trustpilot.com
After joining for the first time last night. I lost £430 in one go on the Bass fishing game. In total due to small reel wins. I span £727 worth of spins on £1 per play and did not hit a bonus once. By far the worst site I have ever played on. DO NOT BE TEMPTED!
balachandran support
25 December 2022
Comment from ca.trustpilot.com
My betway username Balachandran867 I have withdraw 12th December still I didn't get my money what the he'll it's going on And Customer support is poor service it's more than 3 hours required
Akash Kumar Singh
25 December 2022
Comment from ca.trustpilot.com
My Betway ID - it75318 It's excluded 2 years ago. I am now continuously sending them email to unblock. It's now 15 days and still not getting single response.
jonathan guite
24 December 2022
Comment from ca.trustpilot.com
Last night I won a sports bet for £758.35 and promptly withdrew £600.When I checked the status of this today the withdrawal is not even showing on my transaction history. It has completely disappeared and the money has gone from my betting account. As this company is still claiming covid 19 is preventing it having a customer service phone line (what a joke that is!) there is only an automated live chat that does not help me at all! I am supposedly a ‘priority’ customer for Betway but I can’t even speak to anyone to get this resolved. Very disappointed!
Santhosh
24 December 2022
Comment from ca.trustpilot.com
whats the update on my money ?you cheaters still you guys haven’t got the feedback from banking team its been more than 26days , your agents dont have anything to say from 1st day till today they have only one thing to say feedback is not provided , you cheaters after giving proof of everything still you guys didn’t refunded my money.... Shame of ur team. I want my money refund it.
Bock Sandy
24 December 2022
Comment from ca.trustpilot.com
Hello. I wrote my complain about this site not paying me my winnings. Within a day i had a friendly message asking me for more details so they could make it right and they would get back to me.
Sumit Bhandari
24 December 2022
Comment from ca.trustpilot.com
whats the update on my money ?you cheaters still you guys haven’t got the feedback from banking team its been more than 20days , your agents dont have anything to say from 1st day till today they have only one thing to say feedback is not provided , you cheaters after giving proof of everything still you guys didn’t refunded my money cheaters cheaters cheaters!!!
Amit Rane
24 December 2022
Comment from ca.trustpilot.com
21 September amt 500 deducted not comes in betway betway know very well their deposit server never works properly always money stucks all proof given still 3 months gone always same thing our banker professor is working on give some time this going from 3 months they r still solving even I can solve this in 1 hour .....this never happens in other app so frustrating if we play on betway we never play just chat with them all days for ur deposit dats it we don't have any other work they r not working professionally
Meinardo Bernas
24 December 2022
Comment from ca.trustpilot.com
Hi! need to follow-up my withdrawal request last Dec. 18, 2022 ( $500 ) bucks transaction no# 784855 Username: betway_69 until now I did not received my money almost a week now got no message from my phone or email. I'm very disappointed this company.
Jyotiranjan Das
23 December 2022
Comment from ca.trustpilot.com
It's a Very Fake App , I have A Deposite Of INR 1600 Rs But Money Not Added To Wallet it's taken More Then 42 Days deposit Date 10.11.2022 I Will Contact Coustomer Service more Then 50 Times but No Solution and Mail More Then 50 Time There Is No Solution Very Fake Application this is .
David
23 December 2022
Comment from ca.trustpilot.com
Had no problems until I had to reopen my account due to having to show income regarding deposit limitations. Since then any deposit I make won’t go straight into my account last one took a week to finally show up. My recent one I’ve been told has been rejected and should be returned to my bank in 2-3 days so guess I have to wait not knowing why this happened as live chat don’t know. The money as it stands has been taken pending from my bank awaiting Betway to accept. Let’s see how long this takes to either be paid in or returned what a joke ?
Wazwa Terna Peter
22 December 2022
Comment from ca.trustpilot.com
Am Peter, I registered account with betway after which i fund the account with 40000 Naira, after placing a bet I try to withdraw it bounce back so I chatted with an agent and they ask me to forward my payment slip and my account details, after forward my details I login into the account and the account was locked, so I chatted with an agent and they said they have approved my details so they review my account after the review is complete my account will be unlocked since December 14 no feedback so want account unlock so that I can withdraw my money.
George
22 December 2022
Comment from ca.trustpilot.com
As others pointed out, good luck with getting your withdrawals. It's been almost a week that all my withdrawal options have been rejected one by one for reasons that I never encountered with any other company. It seems a very shady business, and I would stay away. If I don't get my withdrawal soon after my 3rd and final attempt, I'll talk to my lawyer.
Amit Rane
22 December 2022
Comment from ca.trustpilot.com
about my exp I playing betway from 5 to 7 years I love betway n service they give many promotions also n very genuine app they give withdrawal what ever amount sometime fast sometimes few days take for withdrawal but it's fine but they give 200% many people says not giving withdrawal den their acc is not verified I love betway genuine app
Marie
22 December 2022
Comment from ca.trustpilot.com
Stay away from this company I have spent £746 and got nothing back got a couple bonus spins and won nothing it’s shocking and disgusting how there scamming people I will be taking this further and getting my money back
Sofia Rustico
22 December 2022
Comment from ca.trustpilot.com
Don’t trust this company. And they will reply to your review claiming they have messaged you privately like they have and they care? Stay away, don’t use this betting agency. They will take your money and say you haven’t placed any bets. They make up an excuse to why money can’t be withdrawn.
Eileen Leighton
21 December 2022
Comment from ca.trustpilot.com
Joined this Casino two days ago. Worse decision of my life. These are the worse slots I've ever had the misfortune to play on. The RTP is disgusting. Half the games don't even display an RTP so you know they're just doing their own this. It's impossible to bonus most of the games. I had 12 respin bonus chances on big bass. Not one landed. Never seen the likes before. I've had 4 1x payouts. Do not play slots here. Account will be closed once my football bet finishes.
Betwayfraudsters
21 December 2022
Comment from ca.trustpilot.com
Prize wheel on betway...well what can I say except that it's proper fixed. So you spin the wheel, you've got 7 chances out of 8 to win something and 1 chance to fall on "lose". Well I played about a hundred times and guess what? I always "lose". What a joke hahaha ? what are the probabilities if it's not fixed? Complete cwap company.
Nashira Chavez
21 December 2022
Comment from ca.trustpilot.com
Tener cuidado, nunca me habian estafado en mi cara, no hay nadie que los regule, te bloquean la cuenta para no pagarte, habia enviado mi documentacion, todos los documentos fueron aprobados por soporte, solo estaba pendiente el retiro por parte del area de pagos, pasaron 6 dias y nunca me pagaron, y hoy me bloquearon la cuenta sin ninguna razon solo para no pagarte. Be careful, they have never scammed me to my face, there is no one to regulate them, they will block your account so as not to pay you, I had sent my documentation, all the documents were approved by support, only the withdrawal by the payment area was pending , 6 days passed and they never paid me, and today I blocked my account for no reason just to not pay you.
Umesh
21 December 2022
Comment from ca.trustpilot.com
Hi lost 15 day I have lot of problems why are u doing like that ill deposit 1000are 2000 no issue going to smooth but above 5k I'll deposit ther is lit and lot of issue list 16 days before I'll deposit 5k but till not added otherwise 5 days before withdrawal issues now login issues why are u doing like already I'll lose 5lak above not try to get dome money nis ur are doing very bad please rectify my all problems right now otherwise iam going all world websites given reviews sorry please help me
Jayne
21 December 2022
Comment from ca.trustpilot.com
Account name Jayne9000… Deposited and won over £1000. Had a email too say my account was verified so i played on. 3days went and still no withdrawal. So contacted chat. Was asked too send passport and proof of address which were both accepted. Im still waiting on my withdrawal because there is still a review of my account which is ridiculous after doing everything they said. Withdrawal takes no more than 4-12 hours and im now on day 8. They are an absolute joke and i would recommend everyone avoid this bookmaker.
Wesley
30 December 2022
Comment from ca.trustpilot.com
I won £70 on the 25th dec decided to withdraw it, and that’s where problem lies. I knew it took a couple of days to go through so waited until the 27 went on to the automated question site and all you get is “is this working for you!!” No it doesn’t because nobody ever gets back to you. Joke of a site
I won £70 on the 25th dec decided to withdraw it, and that’s where problem lies. I knew it took a couple of days to go through so waited until the 27 went on to the automated question site and all you get is “is this working for you!!” No it doesn’t because nobody ever gets back to you. Joke of a site