Betway PLAYER REVIEWS(4701)
Pratyush Kumar
27 October 2022
Comment from ca.trustpilot.com
User name: HiggsBoson001 I have been playing on this platform for last 1 year, there were no issues with deposits or withdrawals, as long as I was in net negative.But as soon as I started winning regularly in last 1-2 months, the very 1st thing they do is put my withdrawal on hold without giving any reason or timeframe. It is common practice with most of the beting sites that they put your account on hold as soon as you start winning but at least they allow you to withdraw your own deposited money, but betway is even worse than that, because they don’t even let you withdraw your deposited money and keep it all with themselves and block your account.They earn major part of their revenue from India, and Indian customers are the ones of whom they hold the maximum amount of accounts, as they don’t come under Indian laws. It is a very shady practice by betway.Please stay away from this site, specially if you are playing from India.
Scott Brown
26 October 2022
Comment from ca.trustpilot.com
Still no money in account still jo answers gotntold to wait until today ao they coukd wait fornreview by customer care team been two weeks since i withdrew my money and nothing what a joke and now there telling me they cant help betway told me to tespond to a private message but cant as they didnt send me one so police will be made aware of this as its been two weeeka and it will now be classed as theft by betway
Paulina Byhu
26 October 2022
Comment from ca.trustpilot.com
Registered deposited £20 and account is locked straight away without placing any bet .Very dodgy site when I asked for refund they want 6 months statements and id to be sent on email.AVOID! IM DISCUSSED!!!
Deepak Kumar Prajapati
26 October 2022
Comment from ca.trustpilot.com
I withdraw 30k in 6 Oct and 18k in 13 Oct but now in this time any withdrawal doesn't approved. Totally unfair by the betway.
Chowdhury
26 October 2022
Comment from ca.trustpilot.com
guys, please stop playing here, this site is obvious scam. the took my money as fast as possible, but now i'm unable to make a withdrawal, as they refuse it again and again. this is SCAM. f8ck u betway i move to another platform
Lukita
26 October 2022
Comment from ca.trustpilot.com
I made my account, made deposit than they blocked my account due the verifications procedures.After 20 days, no one answering on my emails, no one contact me on my phone number and I couldn't reach live chat. stay away, this is one of the most unprofessional support I ever experienced in my life.
AH
25 October 2022
Comment from ca.trustpilot.com
I've been a consistent player on Betway for the last four years. The moment I ask for a withdrawal of winnings, they refuse to answer my calls and emails. Their online chat representatives refuse to connect me to their operations team. Up until the withdrawal request, I had a direct relationship with my Betway account manager & we regularly emailed. But after the request for withdrawal - nothing. Please stay away from Betway.
Francesca
25 October 2022
Comment from ca.trustpilot.com
After them asking for my details here to resolve them withholding my money, I have heard absolutely nothing for 10 days. Do not use betway, they will steal your money
Krzysztof Czelusniak
25 October 2022
Comment from ca.trustpilot.com
Just to make you aware - do not expect any withdraws from them. Making long story short they stole my money. Customer service not existent (robo chats completely usless). I'm not giving up on this one having plenty of time to prove fraud.
Hemanth
24 October 2022
Comment from ca.trustpilot.com
Ive withdrawed 69k INR of indian money i havent recieved if iam contacting betway they are saying that processing issue no TAT time to resolve Issue serious waste of time local sites are better in service
Scott Brown
24 October 2022
Comment from ca.trustpilot.com
Stay away at this site they rob u and are cheats and thieves had a wuthdrawal now for over two. Weeks been processed says money going to my bank and nothing this company allows u to deposut but refuses to gibe money back and when u ho onto live chat for help they are useless send u to an email that no longer exists and saying just wait where is my money u bunch of robbing conning
Abhishek Rawat
24 October 2022
Comment from ca.trustpilot.com
Winning bet got void after the match was completely over and the winner was declared, any of the rules for bet getting void are not applicable.
M Satish
24 October 2022
Comment from ca.trustpilot.com
Don't trust this betway site. This is fraud betting site. They are providing third party deposit format for money deposit to gaming. But they are show it's take some time for amount reflect to ur account. But they not deposit in our acount. Worst customer care service has betway. Please don't trust this site
Grace Leshona
23 October 2022
Comment from ca.trustpilot.com
Betway has never given me any problem,the withdrawals are never delayed,,before I joined I read some reviews here and there were a lot of negatives but I never encountered a problem with this betting site
Karthik
23 October 2022
Comment from ca.trustpilot.com
Hi Betway team,why all of a sudden u increased withdrawl limit to 5000 INR , see this is very bad , people like me who bet vey less like 500 to 600 INR , they never gonna withdraw since limit is huge , please help me in withdrawing my 1400 INR .username : kkalluI will definitely give 5 star rating , if u assist me on this.Thanks.
Giedrius
22 October 2022
Comment from ca.trustpilot.com
Problems with withdraw... trying to verify my account send them 4 different documents and they just declining it without any reason. All the documents have all requirements what they need to approve my account but probably they just don't want to pay my winnings.
tshireletso
22 October 2022
Comment from ca.trustpilot.com
i am very dissapointed with betway i have made a withdrawal with Nedbank send imali on the 20th of september then after some days i decided to call nedbank to reverse the money back to betway account because the ATM i used did not have cardless withdrawal option but even today the money has not reflected on my betway account i have contacted them on facebook and telephonically i get different responses.
Steph
22 October 2022
Comment from ca.trustpilot.com
Staaay farrr Away from this site . They stole money from my bank account just over 500 dollars . Finnally 2 months later the “banking team says that they didn’t take anything from my account and there’s nothing that links them from taking anything “Which all my deposits have showed the same thing when I put money on here . Deleted my account won’t ever recommend this scam site to anyone !
matt jakob
21 October 2022
Comment from ca.trustpilot.com
You may be stopped from withdrawing your money if unusual activity has been spotted in your account however, a gambling business should not hold on to your money unnecessarily. This is why I hired cyber expert mattjakob78 from twitter who retrieved my funds and regain access to the account.All gambling businesses should make sure that their terms and conditions are clearly set out online or in the physical premises such as a betting shop.
Sridhar
21 October 2022
Comment from ca.trustpilot.com
Betway site not opening from two days onwards any issue is there.. in india it is not working some news coming ..i dont have any withdrawl issues one of the best site..please solve the any issue
Eric Cass
21 October 2022
Comment from ca.trustpilot.com
Been waiting over 2 weeks for my withdrawal to be paid out. This company is impossible to get a holdof. I just want an answer! Live chat never works when asked to speak to an agent. Utterly disappointed for even using this site. Betway you can do better.
Oliver Kiraly
21 October 2022
Comment from ca.trustpilot.com
Update: I had a long fight with betway (2week) to fight for my money. The account review and the withdrawal procedure is mutch longer than usual but finaly today my money is arived ( the withdrawal started at 8. October) My account is not locked anymore so I think that mean the review success was.I modifiyed my review what I wrote here becouse now its looks everything fine and good.Thank you the help and Im happy to finaly I get what I want (my account back and my money)Thank youHTXScout88
john
21 October 2022
Comment from ca.trustpilot.com
I made the mistake of depositing again on this site and what a mistake it was. Firstly my deposit was taken from my bank account but took 5 days to appear in my Betway account. Then I made a withdrawal on the 29th of September 2022 and as I write this review I am still waiting for my money and have no idea what is happening because the customer services on this site are diabolical. This site treats it's customers with contempt and makes almost no effort to help when the issue is quite clearly there mistake. A terrible company that runs a site not fit for purpose. YOU HAVE BEEN WARNED.
Gaming with sorry bhai
20 October 2022
Comment from ca.trustpilot.com
I have withdrawal my account 15000 at 4/10/2022.till date they not provide my amount in my account. And not confirmed it .and hi self excluded my account.very bad app and customer service.
Ashwani Batla
20 October 2022
Comment from ca.trustpilot.com
This site has either decided to operate in a dishonest manner or they are not equipped to operate efficiently, because there is no way they don’t understand what they’re doing. You deposit and lose- its quick, but if you win they will ensure that they drag your withdrawal for no valid reason. I have had a verified account for over a year. I was able to make withdrawals quickly when my net total was negative. But when I got into positive territory the withdrawals have been pending and their live chat has excluded me so that I can’t get in touch. Please get them regulated or shut down because theft in any other industry (that is what this is) is met with appropriate fines and punishments. To others reading this try PariMatch- if you must gamble.
VIPAN SONI
20 October 2022
Comment from ca.trustpilot.com
Looks like betway is banned in India but there is no news or advance notice. Website suddendly stopped working by major internet providers in India. Shame on Govt as well as on website for dumping individual hard earned money
sampann coaching classess
20 October 2022
Comment from ca.trustpilot.com
Such a worst Exchange ... Website ...I have done request for 1000 withdraw ..17 September 2022But still didn't receive my withdraw ...Now they removed my withdraw history ...Bad experience with this ..Don't waste your money
Bhushan Bagul
20 October 2022
Comment from ca.trustpilot.com
It's been four days the website is opening, every time it says to check internetEverything is working very well, from my side.. This is not expected from multinational web... How do u expect to from customers to believe you? And after reading all the reviews I m thinking how I suppose to trust betway that it ll give us our money through withdrawal.. Indian player..
Reds
20 October 2022
Comment from ca.trustpilot.com
Hi Betway, This is a honest review, I placed a withdrawal on 17 oct and i received the amount today and it took one day for process and two days for bank transfer, I admit I was very worried initially after reading the reviews here and some YouTube videos that the withdrawal is taking a lot of time and some haven't been paid, but mine has been paid and i wish those all who got paid also post their reviews, I also hope that the betway sort out the other issues and especially the app is not opening properly and also in web and it is getting stuck frequently, with the world Cup already started I hope they smooth out the experience as it was earlier,
De-Gaulle Zayaa
19 October 2022
Comment from ca.trustpilot.com
This company is fraudulent one that do not even deserve my one star. It should be a negative if I had my choice. They basically have no money and once you bet with them or decids to withdraw your money, it becomes a headache Because it's a fraudulent company and they don't have money, they rely on subsequent betting to be able to pay you. Sometimes you don't get it back at all according to some people I spoke with. Am still to know when am getting back my 130 dollars. It's been on processing for the past decade. It maybe that, if people loose interest in them like I did, and won't bet, they have no money for paying customers
Muhammad Touseef
19 October 2022
Comment from ca.trustpilot.com
I want to deposit from my Skrill Account. But here is only one deposit option (Card Deposit).Please help me with the deposit. I attached the screenshot and send email many time to Betway Support Center. (aa Reference Number:0003555002217)I also explained this problem many times with your agents. But I'm still facing the same problem from the last 2 months.I am contacting to Betway Agents and support center from August 2022 but still waiting to solve my problem. I also send screenshot to support center.In my opinion Betway Support is the most useless help center in the world.Please activate my other deposit options.Thanks. RegardsMuhammad Touseef
Socoton
19 October 2022
Comment from ca.trustpilot.com
"Prize wheel: you didn't win this time".No I didn't. And the time before neither. Nor the time before. And the time before. And so on and so on. Absolutely fixed game.
Adrian De Guzman
19 October 2022
Comment from ca.trustpilot.com
I sought help from resolver for you to have my withdrawal request of £600 to push through but instead you locked my account and said that the payment was processed but unsuccessful. I replied by sending bank details as you've requested that include BIC or swift and IBAN codes for processing of that £600. But after that, still my £600 remains at your pocket and no more messages from you,not even from responsible gambling team. It's utter sense of negligence and irresponsible acts that you've done instead. I raised this case for help to resolver and was advised that after sending this case to Betway, i can escalate this to eCOGRA in about a month from now. Hopefully, you'll have an action to this soon.
Tamang
19 October 2022
Comment from ca.trustpilot.com
I would have rated 0 star, Its been more then 30 days I haven't got my money yet. It looks like you loose they take your money when you win they don't pay back as per policy it takes 7 days....it took more then 30 days they exclude your account too so that you cant reach them...biggest scam... don't get trap in their promotion trap...such a shame poor service.. I want my money ASAP
Mr Tom McGee
19 October 2022
Comment from ca.trustpilot.com
9 days and still not paid out my winnings, now they have completely blocked access to I can’t even see if they are going to process it,Still can’t get a straight answer about if they will pay out my £17,000!Very very quick to accept deposits and losing bets but don’t pay out winnings!!!!Very very poor customer service!They dodge the question about paying out!!Shocking, stay well clear
Gavin Hickmott
19 October 2022
Comment from ca.trustpilot.com
Will not pay out my winnings due to a discrepancy on my PayPal account. The very same account I deposited from with no problems. Being ignored by customer service despite numerous emails. When I asked for my money via live chat my account was self excluded for 6 months! Absolutely unprofessional and I am being treated with contempt.
NIXON GEORGE
18 October 2022
Comment from ca.trustpilot.com
I am writing this review a month after declined deposit.My money debited from my account on 19th sep.On the very next day I informed them via mail and through chat assistance. Now 30 days passed off,A total of 8 statement ( as per their request) shared and connect with chat assistance several time.Everytime same response, escalated waiting for feedback......no changes on the 30th day too.Then its time to woke up and realise its no longer trustable. We can believe if the excuse of feedback upto 15 days of deposit but after 30 days no hope.If they really have intention to resolve I dont have to come here or write this review here.Take ut as just an advise becareful....I am doing everything to make people aware of recent betway experience and hold them from making deposits.
Nisheeth Gaur
18 October 2022
Comment from ca.trustpilot.com
Hello sir this is Nisheeth gaur my player id is Nishu_lara. I have tried to deposit 5000 rs from my credit card on 11 october it is showing on transaction history but not reflecting in gaming account still money debited from credit card. I also deposit 20000 rs from my credit card on 17 october this is not showing on trasaction history and amount debited from my card. I have already mailed on betway customer care but they are not responding. poor customer care service and this is torture. if i loose bet it does not matter but these deposit problems should not happen if this continue i will uninstall betway
Susan Henderson
18 October 2022
Comment from ca.trustpilot.com
I can't fault this betting site . I actually won a big amount and was in my account in 24hours. After reading the reviews I thought I better put my positive experience on as I can only say good things .
customer
18 October 2022
Comment from ca.trustpilot.com
Trying to make a small withdrawal. They are saying my card won’t accept the money, hard to believe. Told me to change it to bank transfer I did it took more money out nothing received. Then they said I need to deposit more to access missing funds. At this point I’m asking what is going on, they then denied saying it even though it’s clearly visible in the chat. They won’t speak to you. Then they tried to blame my bank even though it says unpaid in my Betway account. Behaving like thieves, I’m a profitable gambler and wonder if that’s the problem.
Allan buchan
18 October 2022
Comment from ca.trustpilot.com
LOOKING TO OPEN A NEW ACCOUNT... WARNING WARNING WARNING Dear people looking to open a Betway account. Don't you will lose they not only don't pay, in my case they are keeping money which I deposited. I've been through their full complaints process, then through all adr. Resolution company. No one can help. Why? Simple in UK there is no betting ombudsman so how are betway getting away with this its a very simple but extremely affective SCAM!. All they have done is said we tried multiple times to send your money it keeps being returned.When I complained. There is no dispute we tried to send the money and that covers them cash in the bag no resolution as there is no dispute, Betway keeps the money. A truly shocking scam stick to the big firms they do pay. This is genuine my username was Albee3.
Nature Lover
18 October 2022
Comment from ca.trustpilot.com
hii betway i did my withdrawal on 19 sept and status changed to paid on 3rd oct but till now o hv not received a single amount....plsss solve the issue
praveen kumar reddy
18 October 2022
Comment from ca.trustpilot.com
I have made withdrawal from my betway account: ytinku91 of Rs:16666.66/-(ref no:265370128) and Rs:39500/-(ref no:265386280) but hasn’t credited to my bank account yet,Kindly resolve the issue as soon as possible
vinod tiwari
18 October 2022
Comment from ca.trustpilot.com
I deposit 5000 and win 1600 total 6600 withdrawal request in 14 October , process complete 15 october but amount not come in my account ,4 days
polly
17 October 2022
Comment from ca.trustpilot.com
been trying to reopen my account since may, every time they will not give you a day when they will call, and you can not call them. they always say they will call but don't and this is for account reopening can you imagine if you had issue with payments, terrible
russ schofield
17 October 2022
Comment from ca.trustpilot.com
After a problem with withdraw method and waiting 8 days I managed to change my withdraw method via trustly deposited 5 withdrew 5 and managed to get both payments a few hours later. I know it's a hassle but anyone waiting for a payment change your withdraw method to another card or a bank transfer app and it should go through. Why the people at betway cant inform people of this i dont know
Sreenivasa Muniyappa
17 October 2022
Comment from ca.trustpilot.com
They Self excluded my accountWhen I enquired about my withdrawal not paid yet, Their live chat asked the reason "why is it required" what ever reason you say..they will just close youraccount, they just needs a reasonWhen I have all rights to ask my own funds, whats the point in asking!!!This betway is completely fraud and scamThey don't have intention to payback my funds...i m following my amount 13750 rs till 1year..till not returned my amount to my account..
NIXON GEORGE
17 October 2022
Comment from ca.trustpilot.com
On 30th day...After sharing 8 statements,My deposit was on 19th sep.From the very next day I notified them and shared statement for the first time.After that whenever I tried to contact them,always asking for statement.Now a toatal of 8 times statement shared with them.But the fact is no refund from their part.Now i do not believe they have any intention to resolve it.I am providing my mail id anyone who suffer same issue or please do connect with me.nixoncn10 gmail.com
Francesca
16 October 2022
Comment from ca.trustpilot.com
Following my review here, betway got in touch with me. They were completely useless, I still can't access my own money because their system hasn't paid it and they're just telling me to do the withdrawal again and are nkw ignoring me. I can't do the withdrawal again because the money hasn't gone to my bank account but also hasn't gone back to my betway account. They're basically just stealing from customers and then ignoring them.
Fokrul Islam
27 October 2022
Comment from ca.trustpilot.com
Oh my god stay away from this site the most cold blooded fraud site ever the owner the staff all are from reputed fraud schools….Withdraw some money after 3 days got an email saying need to verify my account ok i send all the documents they said it'll take 24-48 hours i was happy but no after 48hrs got another email saying need to send both sode of id and a photo of me need to send i did that too now I’m waiting what they say after 48hrs may be like this send your photo with your all family and friends.. you never know that could happen… Stay away PLEASE PLEASE PLEASE PLEASE?♂️
Oh my god stay away from this site the most cold blooded fraud site ever the owner the staff all are from reputed fraud schools….Withdraw some money after 3 days got an email saying need to verify my account ok i send all the documents they said it’ll take 24-48 hours i was happy but no after 48hrs got another email saying need to send both sode of id and a photo of me need to send i did that too now I’m waiting what they say after 48hrs may be like this send your photo with your all family and friends.. you never know that could happen… Stay away PLEASE PLEASE PLEASE PLEASE?♂️