Betway Review

I made a withdrawal of 2580 on August 3, 2024 and only received 1790. Looking for help desk, live chat or email. There is no way i can find any of those information, tried to email where ever i can find the info online, all came back is where i contact is not in their region so no one can help .

Reply

I signed up and deposited and had a email to say play your 125 free spins … I never got them took many attempts to talk to somebody as always got cut off . Finally did to find out because I used PayPal or Apple Pay to deposit money was the reason why I didn’t get my free spins ! Had to do it with bank card ! So asked if I deposit tomorrow with card will I receive my free spins …. Unfortunately not as I already deposited !! Spent £250 and it’s in the terms and conditions…. Seriously feel like been cheated as a DEPOSIT is a DEPOSIT ! Unbelievable… so please be warned !! Wrong on so many levels !!

Reply

i have a problem on my withdrawal and the customer support is fked up, ill make 5star when my problem solved on them

Reply

What a surprise!!! 99.999% of negative reviews, the rest must be betway’s family and “friends” haha.Well here’s my genuine very negative review.Been playing their free wheelspin daily game for about 2 years now ( in fact not free at all because to access to the game you need to make a deposit. Always fall on the same “prize” ( if you can call that like that).The prize is 1 free spin ( so generous Betway), if you win, which happens around 1/20 times so 5%, your winnings which rarely goes over 20p or 30p is not even cash, you need to wager it 30 times!!! Hahaha haha I mean I finally realised that was the most 2mn daily wasted moment in my life. They don’t want to give anything to customers, it’s just take take take, not to mention their 200 years old website always crashing. So I’m done with them for good.

Reply

Just not able to give them minus stars. Trying to take a bet on a US Open match, that just does not let you bet on the winner. Really! Get a grip betway, this is pathetic. Basic requirement that does not work. Absolutely useless.Try and bet on the winner of the Kokkinakis v Tsitsipas match. Well you can’t because it is not loaded.Honestly, W-T-F next? Just useless and awful.

Reply

I have been waiting for feedback from their agents for more than a week after my betslips were not paid out.Spoke and emailed at least 5 agents.No one comes back to me and I still without any answer?

Reply

Betway is totall scam. There is no customer support and my withdrawal is in processing more than 12 days. This is stupid app give my $1000 back otherwise I am going to court to sue you

Reply

The games are great but not sure about the live chat system and process of the withdrawal is taking so long I got told yesterday it would be processed today but nothing yet if I get payed my winnings I will update to 5*Jayjaffa8989

Reply

I deposited R500 x 2 on Friday and only R500 was available on my bets.I contacted the support service and was told to wait fr 48hrs am still waiting and why should I beg fr my own money

Reply

Left a review on here the other week about the trouble I was having withdrawing my money and that it is impossible to get in contact with any customer support!!Betway replied to my review and told me I needed to send in verification details to an email they give me… I done that and have not had any more contact from them since… my money is still pending in my account….I’ve tried to get in contact a couple of times with the live chat but it simply does not work.. get to 2 in the queue and no further even after waiting over 4 hours, I’m sure there isn’t anyone on the other end of the live chat and the queue is just people waiting and it only goes down in numbers cause people get fed up of waiting… has anyone actually ever got through on there live chat??Betway can u sort my withdrawal out immediately!!!

Reply

I deposited money in my account yesterday and I did not bet due to network issues. Today when I log in i have nothing in my account and it’s not the first time. Be careful people 😭😭

Reply

Horrible customer service!,I was canned of my money by edit bets I wasn’t working even though I tried to access it in a timely manner and I even tried to contact them subsequently losing on my bet

Reply

The games are great but not sure about the live chat system and process of the withdrawal is taking so long if I get payed my winnings I will update to 5* Jayjaffa8989

Reply

Been playing Ancient fortunes megaways for easily over 18 months, depositing maybe 20-30 at a time. I havent won ANYTHING worth withdrawing! It took me around 6 months to get into a bonus round, on a £0.40p spin and won 12 miserable pence. Tried to get a hold of someone as the play was absolutely shocking! The most I was winning if I was lucky was my stake back!! 40p!! A lot of blank spins or 4p returns, absolutely shocking. It’s like it’s set on DO NOT PAY MODE. Like there has to be some rtp!!? I find it very suspicious and down right illegal

Reply

Please becareful, if you are thinking of signing up for a Betway account. They are bad at paying out. A deposit that I tried to put into my account has been lost. Customer service is terrible. The chat service is poor and doesn’t take you to where you need the help. Other sites are much better.

Reply

It is some new type of fraud, nothing else. First, the company removes all possible ways to contact support.Then, I deposit money via card and Neteller. I place bets, I win. But as soon as I want to withdraw money, the system gives an error, because it seems like I did not deposit money via card or Neteller. But, I did and even now I can do it… As a result, I can only deposit, but I can’t withdraw it. The situation is deadlocked and in the complete absence of support, apparently, it is not solvable…

Reply

3 of my withdrawal’s are stuck and support is of no help. I’ve been told to re-verify my account but the website says it has been done. To make matters worse I’ve apparently been banned completely from betting with betway and support will not provide a reason. So now I’m stuck without money. I would NEVER recommend betway to anyone, 0 help, 0 trust.

Reply

Its not something new that On June 18.2024 many punters were complaining about betway they couldnt get access to their accounts and there were lots of withdrawals made in their accounts without their permission even me I was one of them someone used my 1K wich was left in my account worst part they got numbers and bank account Of that person who was busy using my money while I cant login my account they blocked my id ,not getting any support.they are not following rules and regulations.they keep replying with fake statements the have all the requested documents but they will keep asking me again and again later they put a blame on me saying i logged in someone’s phone with my details or else i used codes shared on facebook thats why i cant login my account.betway is nightmare

Reply

Tashreeq Smith 0735956454I’ve been playing on betway for a few the months for the last few weeks they have been taking my money, best place to loose your money. I am aware of wager amounts pls dnt give me that. I play every night without a fail but I’ve to realise betway is a ripoff. I would like to block or close my account. And I would give that advise to anyone who wants to play on betway

Reply

One of their subsidiaries who they endorse…jackpotcitycasino.Would give 0 stars if possible. Issues with funds to the tune of £1600. No adherence to regulation. When raised to the chat… which took 4 attempts. When trying to raise a chat they put you in a queue of like 40 people every time, takes about 90 mins to get through. That’s if it doesn’t disconnect first.Download the transcript and it’s blank. Then they said would pass to their operations team and then no response for 12 days. Meant to be a subsidiary of Betway. Seriously shocking service

Reply

I use all the major casino sites regularly. One payment provider is “Trustly” it handles deposits and withdrawals. Unibet use the same company. I withdrew £2000 from unibet and it was in my account before the page finished loading. 888 casino uses trustly and pays out in minutes, coral uses trustly etc etc and all take a few minutes tops for the money to hit my account, Betway however… I withdrew £200 from betway and its been “processed ready for payment” for 7 hours so far. Live chat support started que position 39 finally got through to a human and its not their fault its trustly, they haven’t confirmed they’ve received the payment yet. The company that pays out in seconds on every other site… definitely one account i wont be using again after this

Reply

I lost 40 quid on trustly deposit. Proceed with caution guys

Reply

They are really thief.i deposited money I bet ,and after won.and they locked my money and they didn’t pay money even deposited my money.They didn’t explain reason of my locked account.

Reply

For some reason my withdrawal is stuck. I have no idea why or what do do about it. There is no way to contact customer support. Live chat is not helpful at all and support email won’t respond.

Reply

Opened an account deposited money. within a couple of hours they locked my account. no explanation. no contact whatsoever. I sent them my KYC material and no response. The chat line is a joke – four hours on hold and then they disconnect you. I don’t know what to do. Feels like they have stolen my money

Reply

Just to let people know if they are panicking I have used the site a few times and withdrawn my winnings with no issues. I started the withdrawal at 8am and was in my account at 1pm both times. I’m unsure why people are complaing about not having instant withdrawals but unless it’s a UK business it’s not going to be instant and may take a few days as it says in their terms and conditions. Iv noticed alot of the very bad reviews are people who have left multiple bad reviews about the company over a few years yet they still go back and gambel on the site? If the experience is that bad maybe it’s time to ask yourselves why your continuing to deposit on a site you have so many issues with. That isn’t betways fault the definition of insanity is doing the same thing over and over and expecting a different result, then writing another bad review. Also people have to understand just because you deposit say £800 the games aren’t going to even you out the more you bet. The games are randomly generated. Like they say don’t gambel what you can’t afford to lose. The amount you bet and don’t win back isn’t the company’s fault. So yea…..I have no issues with betway. My experiences have been positive.

Reply

I am unsure at the moment as other sites have withdrawn really quickly mine says ready to go 4 and a half hours and still nothing I can’t get a hold of anyone to help email doesn’t work either. Will update to 5* if withdrawal is successful UPDATE!! I have been paid my winnings!!!

Reply

I bet on a football promotion ( man city v Chelsea). The promotion stated if the bet lost you will get refunded as a bonus bet but this hasn’t happened. Line others I then have had no luck with the automated bot and cannot find any other way of contacting customer service to query the promotion. At least with TAB NZ you can speak to a real person. Absolutely poor customer service and not what one would expect from a reputable company. Steven Sawyers

Reply

Very careful with BetWay! I am Portuguese and the company is acting like an illegal casino here… no KYC, no AML for high deposits… I Will sue BetWay and already pressed Charges on the Portuguese Gambling Authority SRIJ, also reported to local newspappers.

Reply

I made a bet which was WON, but they are saying it’s under review and withholding to payout.It has passed now over 20 days and the bet is still not settled.Do not use this site for betting because you don’t get money for your WON betts.

Reply

Tried to withdraw money about 2 weeks ago and it’s been stuck on processing the whole time, no email or contact to say to me if there is a problem… I’ve sat on live chat in queue twice now waiting over 4 hours each time just to get stuck at 2 or 3 in the queue!!! No email to contact them as if u message support @betway.com it says it’s no longer in useSoo they leave you with no way to contact them… seems like a bit of a scam that! Has any ever even got through to someone on live chat?

Reply

I registered an account with Betway yesterday and bet money on the Drikus / Adesanya fight for Drikus to win. Today I can’t log into the account. I tried ‘Forgot password’ options, but nothing works. This is when I realised this is a FAKE gambling site. It is actually a money theft site. DO NOT use this site

Reply

Just be careful if you are thinking of joining Betway. The website states that payouts are about two days. I have been waiting for over a month. Also I made a deposit, this money has vanished, it is not in my Betway account nor has it been returned to my Paypal account. The account that I have used on all the occasions that I have made a deposit or withdrawal on my Betway account.

Reply

Guess I’m back again the only place I get a reply today my problem is the is no free bet club for me ever since the euros every time I click on it it says unfortunately it’s not available this week. With all uk footy starting I think this is odd

Reply

Big scammers,, after emailing betway over 100 times about my withdrawal they reply asking for prove which I sent but get email back saying “This email is not in use” please everyone using betway please avoid and go to other betting site

Reply

Very bad customer service . It’s take 2 to 3 hours to get in touch with customer service still hasn’t solved the issue . Deposited £500 and £25 by PayPal but not been deposited in my account . Very bad untrustworthy please don’t bet on Betway it’s rather go somewhereEmail doesn’t work still stuck and waiting for my funds to be back or showing in my account it’s been nearly a week they said with in 48 hours I will get an emailIf Betway come back to me and email me back I give a 5 star I will change my review

Reply

wow. Betway actually replies to comments on Trust pilot. But if you deposit money and your balance doesnt get updates, no reply. I have been missing 20 dollars since august 7th. and every 2 days I spend 2 hours wating to speak to angent. And the agent says “you will get feedback from the banking team[ in 24-48 hours and this has happened 4 times now. and today, they said , the funds had been sent to for processing. with ” theres no estimate to how long it will take;; 9I used to talk hightly of betway. But their training to for customers needs to dramatilcally impove because I should I want to sum/-3*

Reply

Do not use this gambling site, just won 1.3k on slots and decided to withdraw it and 2 mins later my account gets blacklisted and banned. i doubt theyre even going to pay me my money as there is no way to contact their support, their email doesnt work and its impossible to get on a support chat. Absolute scammers have no problem with you depositing loads of money but the moment you decide to withdraw they do everything in their power to stop you.

Reply

CROOKS AND FRAUDSTERS! noticed some suspicious charges on my credit card, likely linked to Betway. While I was getting the new card and had no access to make deposits, they took $100 from my credit card. Impossible to get it back as it appears the PDF version of the bank statement is black and white and not good enough for them. I hope they shut down and go bankrupt!

Reply

Absolutely appalling customer service. Over 2 hours to respond to live chat. The agents just sent a prepared script. They don’t address your issues or queries and when life becomes too difficult they just cut you offDON’T BET WITH THIS COMPANY THEY ARE AWFUL

Reply

I wrote a review yesterday (See below) whereby Betway had blocked my account as I had self-excluded from Jumpman which they recently acquired. At the time, I had just under £300 in winnings. I thought it was going to be difficult in getting these winnings. After a quick visit to the chat room and an email, I can honestly say that I am very impressed with the way Betway handled this issue, winnings refunded the next day (today) and I had an excellent experience between Betway and myself in the communications aspect. Well done Betway!!

Reply

I’m having an issue when creating an account, it says an account has already been created using my information, which seems pretty odd since I’ve never used Betway before…Of course I attempted contact their customer support email (which they don’t even reply to), and also attempted to reach support through their live chat feature (they also don’t reply)…

Reply

I joined Betway yesterday (13/08/24). I made two deposits with no problem. I was fortunate to win on the slots and decided to make a withdrawal the following day. As soon as I did this, I got a message saying that my account had been blocked. I used the Chat facility to find out why. I was told that Betway had acquired Jumpman? and I was self excluded from this site, they have now blocked my account.It is really frustrating that you can join a site, make a deposit but when you win, they put obstacles in the way. Surely, if I was self-excluded from the site, I should not have been able to make a deposit. I am now waiting to see if they process my winnings, which I doubt they will, but lets see what happens.

Reply

I’ve emailed and requested support conversations with Betway various times due to a concern about identity theft. Live support is a massive mess; you need to wait ages for the agents to even accept a conversation with you. It’s either that or you have just put on a long waiting list that moves very slowly.So, if you’re any issues with Betway having issues, I wish you the best…

Reply

Deposited for the 40% match bonus 3 times. Went smooth until I deposited a 4th time. Was never credited. Waited on live chat all morning ( kept getting kicked from que after 2+ hours of waiting. Really disappointed as it ruins the flow of the experience.

Reply

It has been about a month now since I put in a request to withdraw some of my funds. Still waiting, e-mail request sent, no reply.Had a go at the chat box, what a waste of time. Had some replies to my reviews on what to do next, tried it, it doesn’t work.Obviously Betway doesn’t want to pay me out. I bet all the stars they employ to promote the site don’t have to wait to be paid. One of them even mentions on the TV ad that we are VIP’s. I don’t feel like a VIP, but more of a victim.

Reply

I did win from free spins but twice in two months I have tried to withdraw and have been told I cant withdraw to my bank card via email (although cant reply to this) … although I have already withdrawn to this method back in June…these places should be closed due to stress never had any other issues on any After trying to do what you have advised this does not work … you cannot edit card and it qont let u add another card method as there’s now no funds to withdraw … as you know there on pending … also as I already said there is one card there which is a monzo card which I’ve already successfully withdrawn 10.12 on the 8th of June this Yr… seems very odd most reviews are of similar reasons . Thanks

Reply

I am still trying to withdraw money from my account but can’t get anything done about I have sent my documents I haven’t heard anything from them

Reply

I made a miltibet that included the Italian women’s volleyball team to make the top 3. I knew there was a good chance that they’d take the gold but wanted to play it safe so opted for top 3. Problem is that when you bet on a nationality it doesn’t showon your betslip whether it’s for the men or women. I definitely bet on the ladies because I didn’t rate the men as high as the women (no offence)When the women beat Turkey in the semis I was waiting for that selection to turn green but it didn’t and when I took it up with support staff on chat they said it would be sorted in 24h. That’s when I knew they were cheaters. Because the betslip doesn’t show men or women they could wait and see if the men won their semi final and then pretend like I bet on them instead.I saw the possible issue before the men played their semi and took it up with a betway representative (on chat) who confirmed that my bet was indeed placed on the women. But they (betway) played for time knowing the men just happen to be in the semis too and that’s how they screwed me.Betway you are a CHEATING DISHONEST company and I hope others learn from my mistake in trusting that you’re honorable

Reply

I feel suicide right now as I believe I will never ever gonna receive my wining read reviews on trustpilot this happens alot time apparently. I don’t have food at home I deposited all my money now they refused to pay my wining asking to prove bank statement and ID which I already sent as requested. I was verified before I they allow me deposit . The so wrong an a different level. Need my withdrawal ASAP I’m literally upset with myself fir putting my money here. You guys pray on vulnerable people and happens to be a victim. I deposited £175 in total only won 75 profit not even that much and this ghost of a company are taking people for granted. wouldn’t even wish this to my enemies. Until someone ends up committing suicide due to their selfishness. I already informed my relatives incase anything happened to me they should hold betway ceo and staff responsible. People if u are thinking of joining good luck, live chat is useless we are in 2024 they still using the 1980 system. U can’t get through to them no phone number. My question is why do the government and gamble commission allow this thoug to operate. Wonder how they sleep at night I’m fuming didn’t sleep throughout the night. I checked this company worth 1.3 billion from taking customer hard earned money and don’t pay winings horrible people 😑 😒

Reply